Members only

Location: Enfield, Hybrid Working

Salary: £ 60,000 – £70,000  Hours: 37.5

Reporting to: Director of Operations

Christian Action Housing Association is proud to be a local landlord providing homes and services across the North and East London region, managing around 1600 homes. We manage mixed tenure housing stock, including independent living and the provision of supported housing accommodation and services for young people.

We are a diverse, fun and friendly team whose mission is to provide high quality and affordable housing, support and services to those in housing need.

Following a restructure in the Housing and Community Services Team an exciting opportunity has arisen to lead the rewarding and busy department.

Some of the core responsibilities of the role will include:

• • To provide leadership and hold strategic and operational responsibility for the performance and delivery of CAHA’s Housing and Community service, including a mixed tenure housing management, independent living and supported housing services.
  • To ensure delivery of high levels of satisfaction across all managed services and tenures, ensuring performance standards meet all current KPI’s and regulatory requirements, i.e. Tenant Satisfaction Measures.
  • To be accountable for development and implementation of broad range of opportunities for tenant engagement, in collaboration with colleagues and Resident Involvement Manager.
  • Works with the Operations Director to ensure CAHA meets all current Consumer Standards and customers have a voice in shaping and scrutinising our services.
  • To develop and grow high-quality, cost effective services that meet the needs within our communities and where possible exceed regulatory standards.
  • Develop and maintain a high performance and positive operational staff culture, keeping abreast of good practice and relevant training to ensure continuous improvement.

Requirements

Essential

1. • Degree or other professional qualifications in social housing or other associated sector.
   • Comprehensive knowledge and experience of generic housing management across a mixed tenure stock base.
   • Experience of setting and managing budgets.
   • Experience of managing teams to achieve key performance indicators.
   • Good communication skills, both written and verbal.
   • A strong leader with substantial experience of managing staff, including recruitment, disciplinary and capability issues.
   • The ability to form strong relationships with partner organisations and other stakeholders.
   • Ability to understand, identify and respond to the needs of customers.
   • Commitment to delivering excellent customer services focusing on enabling customer feedback and influence on service delivery.
   • Experience of working in partnership with key partners such as Local Authorities; Health Services and registered providers.

 

Desirable

1. • Membership of the Chartered Institute of Housing.
   • Knowledge of capital funding options for supported housing.
   • Experience of managing services supported housing for young people and independent living service for older people.
   • Experience of change management.
   • Negotiation skills and experience of contract management.
   • Experience of working at a strategic level.