• Job description

    Directorate: Customer, Place and Services
    Job Title: Employment Support Co-ordinator (Permanent)

    Hours: 37 Hours per week (to be worked flexibly in line with business needs)
    Salary: £26,761 per annum (plus Casual car user allowance)

    Location: Based predominantly in our offices in Gadbrook Park, Northwich, occasional community working and some home working.

    Are you looking for an exciting opportunity working as part of a professional, engaged, and friendly organisation?  Our values are Fairness, Openness, Respect, Enthusiasm, Collaboration, Commitment and Customer Focus, we are constantly striving to demonstrate these values in our day to day working environment and culture.

    The Opportunity

    Weaver Vale Housing Trust is a social housing landlord based in West Cheshire, providing over 6,000 homes in Northwich, Winsford, Frodsham, Helsby and outlying rural areas. We are excited to be delivering employment support projects across the Cheshire West & Chester area.

    Weaver Vale Housing Trust has a fantastic opportunity for an Employment Support Co-Ordinator to join our Employment Support team based in Gadbrook, Northwich on a permanent basis. You will work full time and receive a highly competitive salary.

    What Will You Do?

    You will co-ordinate all administration of the Employment Support Team, supporting the smooth and efficient running of a quality advice and support service that helps local people to achieve a better quality of life, raise aspiration, overcoming a variety of barriers to moving forward and ultimately, in some cases, to work. Your role will contribute to the team achievement of targets and outcomes set by funders.

    You will take the lead on the use of our systems – such as Advicepro, train new starters and update the team on new features and developments.

    You will be the first point of contact for customers, answering calls and responding to queries via various media. Ensuring all administrative processes are relevant to service and developing new ones where appropriate. You will be responsible for preparing accurate and timely reports on behalf of the team. Support with financial tasks such as processing and reconciling petty cash, raising purchase orders, processing invoices and monitoring budgets.

    Support the Team Leaders with a variety of tasks including gathering financial and performance information for funders, support with Social Value, leading on events and promotion of services, training of the Teams Apprentice as well as compliance checks.

    We are looking for a self-motivated individual with the skills, knowledge, and ability to fulfil the tasks associated with this varied and demanding role.

    Requirements For This Role*

      • Grade 4-9 / A* – C (including Math’s and English) or equivalent level of qualification (NVQ Level 2 in a related subject).
      • Experience of providing an excellent administrative support service
      • Experience of working in a customer focused team and liaising with customers & external organisations.
      • Experience of dealing with internal teams

    The role will require the successful candidate to undergo a DBS check.

    In line with the Trust’s Disclosure & Barring Policy, please confirm WITHIN YOUR APPLICATION if you have any current convictions under the Rehabilitation of Offenders Act 1974. Applicants will be subject to a DBS check.

    Additionally, due to the flexible home working arrangements with this role, you will need access to a room where you can work from home and a suitable internet connection.

    *Please see Accountability profile for further information and requirements.


      • Competitive salary
      • Generous annual leave entitlement – 24-29 days (entitlement increases 1 day each year, over the first 5 years) holidays plus UK public/bank holidays (based on level of service) (part time pro rata)*
      • Ability to buy up to 5 days additional annual leave* (pro rata for part-time) each year*
      • 5% employer contribution to our Pension Scheme (minimum 3% employee contribution) with life assurance benefit*.
      • Contribution to the cost of nursery or afterschool care to help with childcare costs*
      • Commitment to support your ongoing learning and development, with the opportunity to develop a range of transferable skills.
      • Day off for your Birthday to be taken during your birth month (based on contractual hours)
      • One day’s paid leave (per year) to support a charity or community group of your own choice*
      • An annual Health and Wellbeing Allowance or the option to enrol in a Health Cash Plan*
      • ‘Thank you’ gift for your continuous service starting at 5 years’ service, and every 5 years’ thereafter.
      • 24/7, 365 day Employee Assistance Programme (EAP) including free counselling
      • Compensation for professional memberships which are an expressed requirement
        for the role.
      • Free annual flu vaccines and free Eye Care Vouchers every 2 years*
      • Discounts on a gym membership and phone contract
      • Cycle to work scheme*
      • Free to use car park at our office on Gadbrook Park
      • Involvement in regular health and wellbeing initiatives and charity fundraising activities
      • Opportunities to give feedback and join various colleague forums, to help shape change at the Trust.

    * Benefits offered providing you meet the eligibility criteria


    Closing date for applications:         Wednesday 17/04/2024 (12:00 noon)

    (Please be aware that applications received after this time may not be considered)

    In person Interview and assessment date(s):       Monday 22/04/2024

    Please review the job Information pack (on our website: http://www.wvht.co.uk) for further information and submit your CV with a covering letter (max. 2 pages) demonstrating how you meet the minimum criteria in relation to the accountability profile.

    Those applicants that consider themselves to have a disability and meet the essential criteria within the accountability profile for the role will be guaranteed an interview.  Please confirm within your application if you consider yourself to have a disability and if so, what reasonable adjustments may be required for you to attend an interview or assessment.


      • We may conduct social media checks from sources such as Google, Facebook and LinkedIn to assist us in our assessment of your suitability for the role.
      • We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
      • Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
      • The recruiting manager will review your skills and experience to determine if there is a match with the position you have applied for. If there is, we will contact you by phone or email to schedule an interview / assessment. If not, you will not be contacted.
      • Please note due to the high volume of applications we are unable to respond to all unsuccessful applicants. If you haven’t heard from us within 3 weeks of the vacancy closing date, unfortunately we will not be pursuing your application further.
      • Successful applicants will be required to provide evidence of their Right to Work in the UK evidence of essential qualifications, complete a health questionnaire and undertake a DBS check (if relevant to the role).
      • We reserve the right to refuse applications if they do not have an accompanying cover letter.

    We appreciate your interest in Weaver Vale Housing Trust and the time you have invested in applying to us.

    The Trust invites applications from all members of the community, irrespective of Gender, Gender reassignment, Sexual orientation, Race, Religion or belief, Disability, Age, Pregnancy and maternity, Marriage and civil partnership