• Job description

    As Customer Servicers Advisor, you will be the first point of contact for our customers, responding to their enquiries in a friendly and helpful manner and aiming to deliver a right first-time service. You will promote and support customers to access our digital services.

    For further details see Job description

    Requirements

    Good general education background with passes at GCSE level or equivalent in Maths and English.
    An understanding and developed working knowledge of computer systems including Excel, Word, and Teams.

  • Benefits

      • A great salary of £21,843 per annum rising to per annum £24,270 (following successful completion of the 6 month probationary period).
      • Hybrid Working – working from home or the office (minimum requirement to work in the office 4 days per month, subject to manager’s discretion).
      • A Pension Scheme.
      • 26 days holiday (plus Bank Holidays) increasing by 1 day after each completed year of service, up to a maximum of 31 days (plus Bank Holidays).
      • Family friendly benefits – maternity, paternity, shared paternity, adoption.
      • Employee Assistance Programme (EAP) provided by Simply Health.
      • Special leave (for those unexpected emergencies).
      • Sick pay (above statutory provision).
      • Training to keep you up to date and develop your skills.
      • Following successful completion of your probationary period, a holiday purchase scheme enabling you to purchase up to 10 extra days per year.