• Job description

    The vacancy

      • 37 hours per week
      • Permanent


    About the role:

    We are looking for our next Compliance Co-ordinator to join our team and efficiently schedule repairs and servicing appointments whilst providing administrative support to our Gas and Electrical teams.

    Your daily tasks will range from managing engineer’s diaries, liaising with customers regarding their appointments, coordinating the gas certificate process and producing progress reports on our teams.

    You will be the point of contact for your colleagues and customers and handle queries promptly and to timescales.

    About you:

    You will have great experience in customer service and dealing with members of the public.

    You will have proven experience in a similar role and have excellent IT skills, particularly with Microsoft Office applications.

    An experience with databases and strong verbal and written communication are needed.

    Alliance Homes is officially a Great Place to Work. That’s according to our colleague’s survey that uses the internationally recognised Great Place to Work Trust Index.

    Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.  We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.

    Alliance life

    At Alliance Homes, we aim to make a difference in the lives of our customers. We’re a dynamic, fair, and community-minded housing association as a trusted landlord, delivering new homes and support services with the vision to improve lives and benefit communities.

    Our head office in Portishead is situated by the Marina, with free parking and within easy walking distance to high street shops, coffee bars, restaurants, and several supermarkets. The offices are newly refurbished offering a modern ‘agile’ and collaborative working environment.

    Alliance Homes Group trusts colleagues to deliver their work in a way that supports their work-life balance and the needs of the business. Each colleague will have a working pattern but depending on role and department, your hours can be worked flexibly, and we have the capacity for most of our colleagues to work from home.

    We believe in inclusion, equality of opportunity, and understand the value of a diverse mix of talented people, and we, therefore, welcome applicants that would help us to increase our diversity. We are a Disability confident employer and guarantee any individual with a disability an interview if they match all the criteria for the role.

    If you need any support with your application, please call 03000120120 or email [email protected] and we will be happy to help.

    What do you need to do the role?

      • Demonstrate how you have ensured customers repairs are completed right first time and to a high standard.
      • Experience of working with databases and Microsoft Excel.*
      • You will need to understand a variety of systems and be able to understand and produce data to support compliance monitoring and measure Alliances performance against external benchmarks.
      • High level of customer care skills.*
      • Excellent telephone manner.
      • Experience in all areas of an administration role.
      • Experience in dealing with members of the public.
      • Strong verbal, written communication, presentation and interpersonal skills.
      • Able to work confidently and collaboratively with colleagues with energy and enthusiasm.
      • Personal values that align with Alliance’s values and that demonstrates a genuine empathy with the purpose of housing associations and care providers and their customers.


    It would be great if you also had:

      • Experience of work planning/scheduling processes and requirements.
      • High level IT literacy and keen adopter of digital technology and flexible working methods.
      • Good understanding and operational experience of the responsibilities of this role.
      • Strong business skills, integrity and personal values.
      • Good influencing and negotiating skills.
      • Able to make, and be accountable for, sound, evidence-based judgements.
      • Able to identify opportunities and solutions to risks.

  • Benefits

    • 33 days annual leave including bank holidays
    • Your Alliance Day – a day off on your work anniversary
    • Flexible working and agile working practices
    • Learning and development opportunities
    • Reward House – Benefits portal
    • Health care cash plan
    • Option to buy leave
    • Cycle to work scheme
    • Employee Assistance Programme
    • Free on-site parking