Members only

We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of support and services to help our customers and their communities to thrive. We want to be an organisation that cares about our customers and communities and is determined to make a difference. We’ll be bold and open-minded in our pursuit of solutions to help people transform their lives.

What you’ll be doing

1. • Provide administrative support to the Income and Leasehold team to assist with maximising income.
   • Contact customers where their housing benefit has been suspended or cancelled, refer to Income Coordinators and Welfare Benefit Advisors to make suitable arrangements for payment or support customer to get benefits back into payment.
   • Use a variety of contact methods including telephone, letter, SMS, and email to gain customer engagement.
   • Manage and respond to DWP requests for information to verify Universal Credit claims via both paper requests and the UC portal.
   • Update and keep detailed computer records of all correspondence, actions taken and communication with customers.

 

What we’re looking for

1. • Evidence of attainment of good literacy and numeracy, eg, through GCSEs or equivalent (grade C and above).
   • Evidence of competence in administrative processes/procedures.
   • Excellent IT skills with experience of using MS office including Word and Excel.
   • Good track record in maintaining data/record systems and developing knowledge of further applications.
   • Ability to work pro-actively as part of a team to achieve objectives and manage conflicting priorities.

 

Committed to equality of opportunity, we welcome applications from all sections of the community. Applications for job share and part-time working will be considered on a business needs basis.

Wellbeing is a priority for us, and we aim to help our employees achieve a successful work/life balance and have adopted an agile working style. We host a range of learning activities to develop our people, support their career aspirations and professional qualifications. We encourage employee participation on all levels and we’re always open to new ideas or ways of working.