HQN virtual sessions

Here are the details of all our forthcoming virtual events, seminars, public training courses and best practice groups.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start18 Jan 2022 09:30
    • End18 Jan 2022 15:00

    S.20 consultation – how to do it correctly so you can recover the costs of repairs and improvements from leaseholders and tenants

    Details

    The aim of this training is to provide officers with an understanding of how different activities carried out by different parts of the business can impact on an organisation’s ability to fully recover “eligible” costs from both leaseholders and tenants.

    This one-day course will cover:

    • Understanding the contractual position for both tenants and leaseholders
    • The Right to Buy offer notice (S125) – its importance for ensuring full recovery of costs
    • The S.20 consultation process in detail for major works, long-term contracts and major works within long-term contracts, responsive repairs. The pitfalls and how to avoid them
    • Best practice in dealing with emergency works
    • S.20 case law and best practice
    • S.20B (18month ‘rule’) – how it works in practice, pro-active practices to ensure you are ahead of the game
    • How to enhance the consultation process – to avoid challenges at the First Tier Tribunal
    • Using the First Tier Tribunal as a ‘tool’ in ensuring the recovery of costs.

    Who should attend?

    Intermediate   Advanced

    All officers with responsibility for:

    • Designing, planning and delivery of planned maintenance and improvement work programmes
    • The delivery of the responsive repairs contract
    • Procurement and contract management of long-term contracts and tenders for works
    • Legal officers and leasehold officers
    • Officers dealing with RTB applications and notices.

    Our trainer

    Jackie Dickins has been an HQN Associate since 2001 and is our lead consultant for HQN’s Leasehold Network. Prior to this she held positions at a London borough and two large housing associations based in London, where she was responsible for leasehold management and promoting work in the field of low-cost home ownership initiatives. Jackie undertakes many of HQN’s service reviews and service improvement work on leaseholder and home ownership. She has also worked in interim positions with a number of local authorities, arm’s length management organisations and housing associations as head of home ownership/home ownership manager.

    Jackie also runs pre-exam workshops at associate and member level for the Institute of Residential Property Managers (IRPM) and is delivering training for apprentices seeking associate membership of the IRPM.

    Jackie is responsible for developing, and is a lead assessor of HQN's leasehold accreditation scheme.

    This course will also be running on 17 March 2022.

    Sold out

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    This course will be particularly relevant to members of:

    Leasehold Network
    The Leasehold Network

                                        

    Cancellations
    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  1. Asset Management Network best practice group

    Details

    Free to members

    The Asset Management Network is pleased to announce its first best practice session of 2022, giving attendees the opportunity to network and share best practice with fellow asset management professionals.

    Led by our Asset Management lead associate, Debbie Larner, the aim of the session is primarily to get a sense of what members like about the network, what we could do to improve the member experience, and to get a sense of priorities and topics for 2022.

    This best practice group will also be a fantastic opportunity for anyone who is new to the network, or has not attended a best practice group before.

    Why come to the best practice group?

    • Great to find out what others are doing
    • Good honest and open discussions
    • Sharing best practice and ideas with others in similar roles
    • Acts as a sense-check about what people are doing or thinking of doing.

    We look forward to seeing you there!

    *Please note that places are limited to two per organisation. 

    **This session is free to Asset Management Network members. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

    find out more

    Meet At

    Further information

    Delegate fees:

    *FREE to members of the Asset Management Network.

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start18 Jan 2022 10:00
    • End18 Jan 2022 16:00

    Homes (Fitness for Human Habitation) Act 2018 and housing disrepair

    Details

    This virtual training course covers everything you need to know about the new Act. It takes a practical look at what it means to social housing providers highlighting the key changes and their implications.

    Course content:  

    Topics covered include:

    • The Homes (Fitness for Human Habitation) Act 2018 in detail
    • Who and what the new statute covers, what is excluded and what it all means in practise
    • How to deal with problematic issues relating to the statute and other safety duties i.e. access, retrofitting
    • Tenants' obligations "using the property in a tenant-like manner"
    • Recent case law and its implications Defective Premises Act 1972, Environmental Protection Act 1990
    • The latest best practice
    • Common law requirements and the duty of care
    • s.11Landlord & Tenant Act 1985
    • The importance of 'statutory nuisance' and the tenants' obligations  – "using the property in a tenant-like manner"
    • The disrepair 'protocol'.

    Who should attend? 

    Everyone who needs to understand the law relating to repairs obligations and the fitness for human habitation act including technical repairs staff as well as repair takers/administrative support staff.

    Our trainer

    Richard Paris has an MA from Queens’ College, Cambridge and a post-graduate Diploma in Housing from LSE. From 1991-93 he was senior research officer at LSE Housing, and has worked for short-life and supported housing agencies, mainstream housing associations and local authorities. He is a freelance housing law specialist with 20 years’ training and development experience undertaking educational training, consultancy, policy and procedure health checks. He specialises in housing law updates, dealing with anti-social behaviour effectively, preventing and controlling rent arrears, do-it-yourself possession proceedings, the law in supported housing and the law on disrepair and best practice.

    January sale

    Get £50 off per delegate by entering #JAN50 when booking.

    This course will also be running on 30 March 2022.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  2. Next Generation Hub: Welcome and networking meeting

    Details

    Free places available

    The Next Generation Hub will hold its first free session for members in 2022 and is inviting young housing professionals to discuss what they want to see from the Hub and from HQN as a whole.

    Facilitated by HQN, the session will also feature a welcome from HQN CEO Alistair McIntosh.

    The Next Generation Hub is open to anyone previously nominated for Housing’s Next Generation competition and will feature high profile speakers, networking opportunities and exclusive discounts on HQN training and events.

    The current questions for the session are as follows:

    1. What would you like to see from the Next Generation Hub?
    2. Where do you think the sector is going right/wrong currently?
    3. What are you finding most challenging in your roles at the moment?
    4. What great things are you seeing, whether in your organisation or in the wider sector, that you’d like to highlight?
    5. How do you think HQN can help you in your role?

    The session is completely free and we’ll be collecting the feedback to ensure the Hub works for those who are part of it.

    find out more

    Meet At

    Further information

    Delegate fees:

    **FREE to members and non-members

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start18 Jan 2022 10:00
    • End18 Jan 2022 15:30

    Professional boundaries

    Details

    Are your staff able to operate within clear, professional boundaries? Do they understand the risks of ‘crossing’ those boundaries? Are they able to find the right balance between ‘compassion’ and maintaining a professional distance?

    If these questions have started you thinking, then this course is for you and your staff.

    If your organisation is to deliver a high quality, professional service, clear boundaries are essential. Professional boundaries outline an effective and appropriate interaction between housing professionals and their customers. The ‘boundaries’ exist to protect both parties. Staff must understand the nature and limits of their roles and be able to recognise ‘grey areas’, where they may be at ‘risk’ of crossing the line.

    Using helpful and relevant scenarios and best practice examples this course will enable staff to define the ‘limits’ of their roles and understand the need for, and benefits of, clear, professional boundaries.

    Course content

    • Codes of conduct and why we need them
    • The legal and regulatory requirements for a code of conduct and professional boundaries
    • The limits of clear professional boundaries
    • The customer/worker relationship in this context
    • How to recognise ‘grey areas’ where professional boundaries are at risk of being crossed, and the associated risks
    • Good practice that can be implemented in the workplace.

    Who should attend?

    All

    All housing staff and their managers.

    Our trainer

    Tahira Hussain has extensive experience working in the statutory and voluntary sectors. She had a 16-year career in social work, mental health, community development, charity and the housing sector.

    Tahira has a successful track record in consultancy, training and project management. As an experienced project manager Tahira has delivered a range of projects, these include equality and diversity, domestic abuse awareness and inclusion strategies. Tahira has worked across a range of customer groups, including young people foyers, care homes, sheltered schemes and refuges in a contractual and consultancy capacity delivering therapy support, engaging with service users and training staff.  Tahira delivers one to one and group coaching to young people and families to develop confidence, increase self-esteem, develop goals and manage wellbeing.

    January sale

    Get £50 off per delegate by entering #JAN50 when booking.

    This course will also be running on 20 April 2022.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    This course will be particularly relevant to members of:

    Equality and Diversity
    The Equality and Diversity Network

                                        

    Cancellations
    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start18 Jan 2022 10:00
    • End18 Jan 2022 15:00

    Project management bootcamp – how to deliver a successful project

    Details

    Most organisations run projects – but under 40% of those projects are delivered on time, on budget and achieve their objectives. 

    A project has a much higher chance of success if the strategy is clear and everyone involved knows the principles of running a project. All members of the team need clarity on their roles and what is needed from others to ensure plans are effective. This training will give you the skills to ensure you plan all of this. 

    This course will be delivered in a single day – two hours in the morning and two hours in the afternoon. It will lead you through the essentials of project management, why it is needed and what makes a project run well. The focus will be on techniques and actions needed to deliver high quality projects on time and budget. Delegates will leave the day with a comprehensive overview of project management and practical skills and templates to help your organisation accomplish success. 

    What will delegates learn? 

    • Differences between a project and business as usual
    • Benefits of project management
    • Project lifecycle and features of a successful project
    • Roles within a project and characteristics of effective project teams
    • Identifying and engaging stakeholders
    • Communication for results
    • Outlining project scope and producing a plan
    • Cost estimation, scheduling, monitoring and reporting
    • Risk and issue management – and what to do when things go wrong
    • Dealing with Project changes 
    • How to successfully conclude a project.

    Who should attend? 

    Refresher/Basic   Intermediate

    • Everyone who wants to properly critique the way they are currently running projects and use practical project management tools and techniques that work
    • The course is suitable for people who are new to project management or those who are working as a part of a project team
    • The session content can be flexible and structured to consider the needs and experience level of those attending. 

    Our trainer

    Ruth Walker-Cotton is a qualified project manager (APM PMQ), a member of the Association of Project Management and has an MSc in Strategic Project Management.

    Ruth has extensive experience of writing and implementing strategies and managing campaigns and projects within the Charity, NHS and Housing sectors. She is experienced in people management and loves designing and implementing systems and processes to ensure clarity and efficiency. 

    Ruth's main areas of focus are strategy development and project management – whether working with leaders to develop a feasible strategy and the most effective projects to implement it, setting up project governance and planning processes, training project leaders and teams or guiding them through a project – supporting businesses to improve their strategic and resource planning, working with them as they go through organisational change.

    This course will also be running on 10 March 2022.

    Sold out

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    This course will be particularly relevant to members of all networks.

                                        

    Cancellations
    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start19 Jan 2022 09:30
    • End19 Jan 2022 13:30

    How to write a housing strategy: Emerging priorities, options and resources

    Details

    How to write a housing strategy: Emerging priorities, options and resources

    Virtual workshop

    If you need to write, refresh or revise a key housing strategy, this series of four practical workshops will guide you every step of the way.

    HQN has been experiencing a significant increase in people asking for support to refresh key housing strategies. Whilst we’re always happy to roll up our sleeves and take on the lion’s share of such work, we’re also very aware that many organisations are working with significantly reduced budgets and needing to do a lot of this work in-house.

    That’s why we have decided to launch a new programme, which combines access to consultancy support and information with a structured approach to developing a new strategy. The programme covers multiple workshops, taking you through each of the key stages. You’ll develop a project and consultation plan, review the data and gather evidence, appraise options and resources. You’ll also have access to HQN resources including relevant toolkits and briefings.

    Strategy development often ends up in the ‘important but not urgent’ box: committing to the programme creates momentum and a deadline. You’ll also have support from others in the group, able to exchange ideas, and act as a sounding board.

    Each workshop will equip you for the next stage of the work, so by the end of the workshops you’ll have a complete draft of your new strategy – job done! The workshops will apply to any strategy with a housing focus, be this a housing strategy, homelessness strategy, tenancy strategy or similar. They will also apply whether you work for a local authority, RP or other housing provider.  

    In order to complete your strategy within that timescale you’ll obviously need to set aside additional time to do the work – but for each stage you’ll have a clear idea of what you need to do and how to do it – effectively, and in line with best practice.

    The programme will be delivered by HQN associate Wendy Murphy who will be with you every step of the way.

    By this stage you’ll have some emerging priorities for action; this workshop will focus on options to deliver those priorities whether its increasing the delivery of new homes, opening up access to the private rented sector, preventing homelessness or taking a public health approach to housing. We’ll look at planning flexibly around uncertain resource levels, sources of funding and getting partners on board for delivery. By the end of this session you’ll have all the information you need to begin drafting your strategy.

    About Wendy Murphy

    Wendy Murphy is an experienced consultant who has worked in the housing sector for more than 30 years. She has undertaken a wide range of consultancy assignments for HQN, including projects on tenancies and allocations. She has written briefing papers for HQN on a wide range of topics, including emerging new approaches to housing management, tenancy strategies and policies, affordable rents, allocations and lettings, hard-to-let properties and partnership working.

    Wendy was previously a senior manager with Bristol City Council where she was responsible for developing new approaches to housing management, including locally managed approaches and integration with a wider range of services. She was chair of Flourish Homes and sat on the Aster Group board for eight years. Wendy has run a large number of in-house and public training courses; her approach is practical and action orientated, ensuring that learning is embedded into the organisation. Wendy also works as a coach and facilitator.

    If you are members of the following networks, this event will be beneficial. Not a member? Click the below links to find out more: 

    The Housing Quality Network | The Innovation and Technology Network | The Leasehold NetworkThe Health and Safety Network | The Asset Management Network | The Residents Network | The Strategic Network | The Housing Management Network | The Housing Finance Network | The Rent Income Excellence Network | The Equality, Diversity and Inclusion Network.

    More workshops on housing strategy below:

    How to write a housing strategy: Data analysis and consultation | Wednesday 17 November 2021 | 9:30am – 13:30pm 

    How to write a housing strategy: Housing needs of particular groups and bringing it all together | Wednesday 16 February 2022 | 9:30am – 13:30pm 

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start19 Jan 2022 10:00
    • End19 Jan 2022 11:30

    Breathing Space – How is it working in practice?

    Details

    Breathing Space – How is it working in practice?

    Virtual workshop

    Hear directly from StepChange Debt Charity. Get the latest information about the Breathing Space Scheme and how the Charity can assist income recovery teams.

    Under the Breathing Space Scheme people are given legal protection from their creditors for 60 days, including landlords and social housing providers. The Debt Respite scheme came into force on 4 May 2021.

    Helen Handzel from StepChange Debt Charity will provide insight into ‘Breathing Space’. She will:

    • Provide a general overview of what the legal protections of Breathing Space are which include pausing most enforcement action and contact from creditors during the period Breathing Space is claimed
    • Provide an update on how StepChange debt advisors are finding the scheme in practice
    • Outline the process social housing providers should follow.

    Rob Sandalls from Stepchange Debt charity will:

    • Talk about their new online referral service.

    Sue Beasor, an HQN associate and Welfare Benefit consultant will join the panel session where there will be plenty of opportunity for you to ask questions.

    All housing providers need to build ‘Breathing Space’ into their income collection processes. And StepChange are a really useful resource for income recovery teams providing expert support and advice to staff and tenants which can really help you maximise your income recovery performance.

    Don’t miss this opportunity to find out all you need to know about Breathing Space and how to work more closely with StepChange debt advisors.

    What will you take away from the event:

    • An understanding of the regulations and what you must do to meet them
    • Learning how you can work in partnership with StepChange Debt Charity.

    Speakers:

    • Chair: Kim Long, Senior Network Manager, HQN
    • Helen Handzel, Relationship Manager, Strategic Partnerships, StepChange Debt Charity
    • Rob Sandalls, Business Development Manager, Stepchange Debt Charity
    • Sue Beasor, HQN Associate and Welfare Benefit Consultant. 

    About our speakers:

    Helen Handzel has worked at StepChange for over 17 years. Prior to that Helen worked in financial services and as an English teacher in Europe. During her time at StepChange she has held several roles including debt adviser and trainer. Most recently Helen’s work has focussed on strategic partnerships in the third sector, developing specialist referral partnerships with a number of charitable partners. She has also been heavily involved with the recent role out of Breathing Space and held a key role within internal and external project groups.

    Kim Long, has worked in the housing sector for over 25 years with a keen eye on front line service provision, customer service and staff induction processes to develop a value driven culture, and leading approach towards tenant engagement. With experience in several areas of housing management including lettings and neighbourhoods her heart lies in income collection, with a longstanding and firm belief that the provision of help, advice and early intervention, instead of reliance on enforcement, is key to sustainability and the reduction of arrears and evictions.

    Rob Sandall, has worked at StepChange Debt Charity for more than 20 years. His first ten years were spent as a debt adviser, then moved into the charity development team as a business development manager. Rob has forged strong links with the social housing sector, working with income recovery, financial inclusion and neighbourhood teams setting up easy access to telephone or online debt advice for residents.

    If you are members of the following networks, this event will be beneficial. Not a member? Click the below links to find out more:

    The Housing Quality Network | | The Leasehold Network| The Housing Management Network | The Housing Finance Network | The Rent Income Excellence Network | The Equality, Diversity and Inclusion Network.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £75.00 *
    Members of any HQN network: £49.00 *

    Book now

     To find out your entitlement please email  members@hqnetwork.co.uk.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Programme:     

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start19 Jan 2022 13:30
    • End19 Jan 2022 16:30

    Developing your confidence – helping you to succeed

    Details

    Do you have an inner dialogue with yourself that sometimes holds you back?

    This virtual workshop enables you to explore situations where your confidence is challenged and to develop strategies to improve your approach.

    You will understand the psychology of how we get in our own way, and develop some practical tools that will allow you to change your responses.

    What you will learn

    • How to master your own imposter syndrome
    • Techniques to get your voice heard
    • How to make requests assertively and learn how to say no in a positive way
    • How to deliver feedback in a confident way
    • Strategies to develop your resilience
    • Language of influence and how to develop active listening
    • Ways to develop a powerful supportive network.

    Who is it for?

    Everyone who wants to improve their confidence in work.

    Our trainer

    Emma Walker-Cotton is an award winning trainer specialising in leadership development. She has over 25 years experience of training design and delivery in both the public and private sector, including working as HR Director for Amnesty International. Emma is passionate about individuals having the opportunity to fulfil their potential and develop their resilience. She always ensures that participants leave the session with practical skills they can implement back in work.

    This course will also be running on 26 April 2022.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £200.00 *
    2 delegates: £175.00 *
    3+: £150.00 *

    Members of any HQN network:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start20 Jan 2022 09:30
    • End20 Jan 2022 16:00

    Condensation, damp and mould – causes, cures and the courts

    Details

    This revised and updated condensation, damp and mould workshop builds on the enthusiastically received format previously delivered both in-house and at public training events across the length and breadth of the UK.

    Revisiting existing understanding, dispelling myths and questioning existing generic, outdated and inappropriate advice often given to interested parties in the light of recent improvements to housing stock, the course provides delegates with an effective understanding of the causes, symptoms and cures associated with condensation, damp and mould in the light of impacting legislation, etc.

    What will you learn?

    • An understanding of the causes, symptoms and cures associated with condensation, damp and mould
    • Requisite impacting legislation and the implications of failure
    • Rising damp – truth or myth?
    • The diverse range of detection tools available such as moisture, carbide and capacitance meters, borescopes, hygrometer sticks and humidity boxes, etc
    • Strategies for the effective removal/reduction of damp and mould problems
    • How to communicate sound knowledge-based principles to affected parties
    • How to protect parties’ interests and implement effective procedural guidance to combat failure.

    The training is lively, practical and interactive and, most importantly, in tune with the increasing demands being placed on housing organisations and their technical and housing officers in meeting the challenges presented by this resource-draining aspect of their work.

    Who should attend?

    Refresher/Basic   Intermediate

    • Housing officers
    • Maintenance and technical officers
    • Property inspectors
    • Home visitors
    • Estate-based staff such as caretakers and neighbourhood officers
    • Customer-facing teams and their team leaders.

    Our trainer

    Wayne Anderson is an expert lecturer, national conference speaker, chartered surveyor, arbitrator and consultant. His training sessions are lively, colourful and interactive and are based on extensive experience gained over 25 years with best practice organisations involved in the housing repairs and maintenance sector. Wayne has a reputation for simplifying complex issues and encouraging frontline staff to develop a deeper understanding of maintenance issues that can be applied confidently on a day-to-day basis.

    This course will also be running on 23 March 2022.

     

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    This course will be particularly relevant to members of:

    Housing Management Network
    The Housing Management Network

    Residents Network
    The Residents' Network

                                        

    Cancellations
    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start20 Jan 2022 10:00
    • End20 Jan 2022 16:00

    How possession proceedings work in the county court

    Details

    Possession proceedings should be a last resort for landlords as the implications for tenants are severe – the possible loss of their home. Any action must be shown to be both reasonable and proportionate. Landlords, now more than ever, need to ensure they are up-to-date with the latest changes (including those introduced during the Covid-19 pandemic) and practises on possession proceedings to ensure they do not fall foul to the changes.

    This virtual, live training is interactive. Delegates will work on real life case studies providing an engaging and effective learning experience and will leave feeling more empowered and confident in their understanding of how possession proceedings work.

    This course is designed for especially for staff who take, are involved in or need to know about possession action and all the practical steps involved.

    The session will cover:

    • The relevant legal frame work
    • When possession can be sought
    • Compliance with the Ppe-action protocol for social housing landlords
    • Relevant grounds for seeking possession (mandatory and discretionary)
    • How to carry out justification/ proportionality risk assessments effectively
    • Drafting and serving notices
    • Issuing proceedings and the court process
    • Ensuring paperwork is in order for the ‘review hearings’
    • Attending a Court hearing remotely or in person
    • Typical defences raised against landlords
    • Applying for a warrant of possession
    • Case studies for rent arrear and nuisance possession cases
    • Relevant case law and Human Rights impact.

    What will delegates learn?

    • Understand why possession must be a last resort
    • Ensure all evidence is included in court documents (including impact of Covid-19 on the tenant and occupiers)
    • Understand the current challenges faced during the pandemic in seeking possession
    • Understand the impact of changes to the Civil procedure rules on possession proceedings
    • How to be prepared for defences and counter claims.

    Who should attend?

    Essential for staff who take, are involved in or need to know about possession action and all the practical steps involved. Suitable for new staff and as a refresher.

    Our trainer

    Aisha Akhtar qualified as a lawyer in 2009 having taken a keen interest in social housing. She has worked both in-house and in private practice. She joined Network Homes in October 2017 as their in-house social housing expert. She manages a team and deals with all housing management matters. 

    She has been a board member for a housing association previously in East London and is currently an Advisory Board member for Inspirited Minds (a mental health Charity).

    She has delivered training sessions throughout the country on various topics throughout her career. She regularly delivers both public and tailor made in-house training to various HAs and LAs.

    Aisha really enjoys delivering training and empowering people, she makes the sessions interactive so there is an exchange of ideas so delegates leave feeling confident in implementing positive change.

    January sale

    Get £50 off per delegate by entering #JAN50 when booking.

    This course will also be running on 10 March 2022.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start20 Jan 2022 10:00
    • End20 Jan 2022 16:00

    Universal Credit – what you need to know now

    Details

    This practical course provides you with the latest knowledge and resources to give your customers accurate and effective advice on UC.

    Now is the time to ensure all staff are up-to-date in their Universal Credit knowledge and confident to answer tenants’ questions.

    2020 was an upsetting and anxious time for many people during which they saw significant changes to their income and job losses. In 2021 we are likely to see many more tenants who have not claimed UC before, having to do so now, and struggling to understand the process.

    The training includes: 

    • The less than obvious similarities and differences between the old and new  housing costs 
    • Exploring all the Alternative Payment Arrangements (APA) options and knowing how to apply  
    • Taking an in-depth journey through the monthly assessment period and how changes of circumstance affect entitlement
    • How to maintain an online claim to prevent things going wrong 
    • Looking at the different conditionality groups to understand what claimants have to do in return for UC 
    • How sanctions and other deductions can affect your managed payment, who has priority and what the tenant can do to reduce them 
    • An update on the latest new rules put in place due to Covid.

    Who should attend?

    This course is essential for everyone who is new to UC, or has a very basic understanding, to improve their knowledge and skills.

    Our trainer

    Alison Markantonis is an experienced welfare benefits, financial capability and employment skills practitioner, who has worked successfully in the affordable housing and benefits sector for the last 27 years. She has worked with many housing and support organisations and brings her extensive experience to specialise in demystifying the benefits system, money management and employability skills training for both frontline staff and tenants. Her approach is participative and interactive, using case studies and her own experience to take the complex, and make it not only simple, but also applicable.

    January sale

    Get £50 off per delegate by entering #JAN50 when booking.

    This course will also be running on 19 April 2022.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start20 Jan 2022 10:30
    • End20 Jan 2022 13:00

    Fire safety claims: pursuing the original construction team

    Details

    Fire safety claims: pursuing the original construction team

    Virtual workshop

    The question of who should pay for fire safety remediation work is the subject of hot debate. This exclusive workshop is designed to assist housing associations and local authorities caught in the crossfire – and help them recover costs.

    Deficiencies in the fire safety aspects of a building’s design and construction may constitute a breach of obligations by the original construction project team and lead to a recovery of losses.

    Legal requirements and acceptable standards (including for design, construction and record keeping) have moved on significantly since the tragic fire at Grenfell Tower in 2017. At this exclusive virtual workshop, construction lawyer Neave Maguire and quantum expert James Thomas will talk through the key considerations to be borne in mind.

    These include:

    • Who may be liable? Causation and breach
    • What can be recovered? Notification, coverage, recoverable cost triggers
    • Causation – Understanding the recoverable scope
    • Direct costs – Procurement, tendering, time constraints
    • Indirect costs – Fees, insurance, monitoring
    • The claim – Administrative preparation, coding, resource allocation
    • The claim – The substantiation requirements for ADR arena
    • Publicly Available Specification (PAS) 9980:2021 (which provides a new code of practice for fire risk appraisal and assessment of external wall construction and cladding of existing blocks of flats, and which gives recommendations and guidance on undertaking a fire risk appraisal and assessment (FRAA) of the external wall construction of a multi-storey, multi‑occupied residential building): the potential effects of the new code on claims against developers.

    Our speakers:

    Neave Maguire, Associate, Construction & Engineering Team, Built Environment Practice, Norton Rose Fulbright

    Neave is a full-service construction lawyer based in London. She advises on and negotiates both standard form and bespoke contracts and also provides guidance on a wide range of issues, including construction disputes and insurance coverage. She has experience of the full range of dispute resolution processes in the construction sector including adjudication, arbitration, and civil litigation, as well as mediation. Acting for and against large multi-disciplinary consultancies, engineers, architects, project managers, developers and employers, and tier 1 and 2 contractors, she has developed a strong commercial awareness and a comprehensive understanding of industry issues. She is a frequent speaker and host of the EWS1 workshops for HQN.

    James Thomas, Regional Director, Quantum Expert, CCi

    James has worked for consultant quantity surveyors, main contractors and sub-contractors, in numerous construction sectors. Since being first appointed as quantum expert in 2012, he has been appointed as expert in many construction sectors including, Energy, Manufacturing, Civil Engineering and Buildings sectors such as Residential, Retail, Commercial, Education, Transport, Hospitality etc.

    James has advised clients and their legal teams on a wide variety of projects within the public and private sectors. This has involved undertaking detailed complex quantum analysis of claims, preparing estimates for his expert reports, and preparing joint statements in expert meetings.

    The breadth of James’s clients is varied and includes private developers, major insurance groups, contractors, major infrastructure joint ventures (JV), local authorities, design and management consultants and utility providers.

    He has worked on projects based in many countries within Europe and the Middle East and provided expert services on projects including values from £1m to £1bn, which include complex multi-party disputes.

    Scott Edwards, Islington and Shoreditch Housing Association Limited

    Scott is a experienced Chartered Construction Manager with a strong track record of achieving improvements in repairs and maintenance, planned major works and new build development for social housing. Most recently, he has led on transforming quality management on construction sites for new homes to reduce defects post-handover and am responsible for evolving the North River Alliance (Consortium) design brief to produce excellent quality homes.

    Who should attend?

    All key staff from teams working in:

    • Building and fire safety
    • Development
    • Asset management
    • Finance
    • Audit and risk
    • Leasehold management
    • Legal
    • Governance and compliance
    • Business assurance.

    Testimonials:

    "It was one of the most informative events I've attended in some time"

    "Very good event.  Very topical and useful to learn more"

    If you are members of the following networks, this event will be beneficial. Not a member? Click the below links to find out more:

    The Housing Quality Network | The Leasehold NetworkThe Health and Safety Network | The Asset Management Network | The Housing Finance Network.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full price: £125.00 *
    Members of any HQN network: £99.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Book now

    In association with:

    Norton Rose Fulbright

     

    CCI

    Programme:   

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writin

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start25 Jan 2022 10:00
    • End25 Jan 2022 13:00

    Lettings workshop – what have we learnt from the pandemic?

    Details

    Post pandemic lettings workshop – What have we learnt?

    Virtual workshop

    Covid-19 has changed our ways of working and how we deliver services. Successful lettings are key to sustaining tenancies, building communities, and reducing void costs and tenancy turnover. It’s critical we get this right.

    What will be covered:

    Residents expect and deserve an outstanding experience when they move into their new home. Operating costs are increasing so minimising void costs is essential.

    Using automation and technology is key to providing a service that’s flexible, dynamic and creates an excellent customer experience. This session will look at how organisations are transforming their offer to enhance services.

    Getting things right at the lettings stage can lead to long term satisfaction and sustainability. It is crucial residents get off to a great start in their new home.

    Our keynote speaker, Ninesh Muthiah, CEO, Home Connections Lettings LTD, will update on his recent report about the demand for social housing before and after Covid -19.

    We will explore:

    • Tenancy sign up – the ‘onboarding’ experience
    • Use of automation
    • Digitalisation of your lettings offer
    • Delivering supportive care for new residents
    • How income collection and lettings overlaps.

    This is essential for those who want to:

    • Learn from best practice
    • Listen to new ideas and fresh thinking
    • Understand what others are doing so you can benchmark services
    • Understand great engagement from the start.

    What will you take away from the event:

    • Enhanced learning
    • Best practice
    • New ideas and efficiencies technology can provide
    • Understanding best practice customer journeys.

    Speakers:

    • Mark Walker, Director of Customer Accounts and Lettings, Optivo
    • Ryan Ward, Head of Lettings, Optivo
    • Kim Long, Senior Network Manager, HQN
    • Tom Palmer, Director, Digital Strategy, Ocean City Media
    • Ninesh Muthiah, Home Connections Lettings LTD
    • Gridizen.

    Essential for:

    • Voids and lettings managers
    • Heads of letting
    • Service improvement roles linked to lettings.

    Testimonials:

    "Excellent presentations and I have learnt so much!"

    "Overall the event has been really enjoyable and encouraging."

    "Great speakers with very in depth knowledge of their fields, and I have taken away some very valuable information and tips."

    "Great event, virtual event worked well."

    This event is highly recommended for members of the following networks. Not a member? Click the below links to find out more:

    The Housing Quality Network | The Innovation and Technology Network | The Leasehold Network | The Residents Network | The Strategic Network | The Housing Management Network | The Rent Income Excellence Network | The Equality, Diversity and Inclusion Network.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:   

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start26 Jan 2022 09:30
    • End26 Jan 2022 15:00

    Sustaining and managing a tenancy: mental health, mental capacity and hoarding

    Details

    Mental health and hoarding are often major contributory factors in people being unable to maintain tenancies. Early identification and support are vital, delivered by housing staff with an awareness of these ever more common, and often difficult to manage conditions. 

    Many people who suffer from mental illness or hoard have problems managing their tenancies. They may develop arrears, cause problems to neighbours or be at risk because of their own vulnerabilities. Properties may become unsafe or squalid; access can be difficult, whether for yearly gas checks or other routine inspections; tenants may refuse to maintain properties or allow improvements by the landlord. 

    This course is for all staff working with people whose mental health may impact on managing their tenancies, including hoarders. It will provide an overview of common mental health issues and will focus on tenancy sustainment/enforcement options relating to mental health and hoarding. It will link this to the Mental Capacity Act 2005 and explain how mental capacity is vital in modern day tenancy sustainment/enforcement. 

    We will explore: 

    • Common mental health issues, including hoarding, and how these can impact on tenancy management 
    • The Mental Capacity Act 2005 and how capacity should be used when exploring either sustainment or enforcement options 
    • The importance of early identification of mental health or hoarding issues via appropriate assessment 
    • Practical ways to engage, develop a rapport with, and motivate tenants with mental health or hoarding issues 
    • The need for an effective risk management system and common risks when working with mental health and hoarding cases 
    • Using case studies, options for tenancy sustainment and enforcement 
    • Relevant legislation including the Care Act 2014. 

    Who should attend? 

    Refresher/Basic   Intermediate

    All staff working with tenants with mental health issues including hoarding, or who offer tenancy sustainment/support as part of their role. 

    Our trainer 

    Danny McGowan BSC, MSC has been involved in supporting people with substance misuse, mental health and other complex needs for over 20 years. He has developed experience in many specialist areas, such as working with hoarders and those with a dual diagnosis and has delivered training in techniques such as motivational interviewing and CBT. He has been delivering training for the housing sector for over a decade and has many years’ experience of developing client/customer involvement and peer mentoring schemes.

    Danny uses a combination of his years of experience, current good practice guidelines and research evidence to deliver the topics he trains. He uses a holistic interactive training style that provides delegates with real skills and information, which they are then able to apply back in the workplace and beyond. He has delivered training and provided consultancy to numerous organisations during his career. Notable clients include the Department of Health, Department of Work and Pensions and the Home Office as well as housing organisations across the UK.

    January sale

    Get £50 off per delegate by entering #JAN50 when booking.

    This course will also be running on 6 April 2022.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    This course will be particularly relevant to members of:

    Residents Network
    The Residents' Network

                                        

    Cancellations
    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start26 Jan 2022 10:00
    • End26 Jan 2022 14:00

    ESG – what you need to know! Sustainable social housing, reporting standards, finance, and technology

    Details

    ESG – what you need to know! Sustainable social housing, reporting standards, finance, and technology

    Virtual workshp

    If you haven’t yet heard of ESG, you’re about to in 2022! Hear direct from our partners Gridizen, the Good Economy, the Housing Finance Corporation and investment companies at our virtual event.

    ESG (Environmental, Social and Governance) is an acronym that has been heard a lot in the social housing world over the last year.

    It refers to a way of measuring the performance of an organisation in terms of its environmental and social impacts (and risks), and the quality of governance.

    The corporate world has been developing ESG strategies and reports for several years, as they have become a higher priority for funders when assessing suitable investments.

    So, why is ESG important to the social housing sector?

    The government has set the target of achieving Net Zero by 2050 and the housing sector is currently accountable for 40% of the UK’s energy usage. The committee on climate change in 2019 went as far as to say the country’s housing stock is sustainably unfit for the future.

    How do we change? With greener homes being top of the political agenda, the vast majority of the UK’s 27 million homes will need to become zero carbon and the Future Homes Standard expects new build homes to produce up to 80% lower emissions compared to current levels.

    To get there we need to secure funding as well as resident and community-buy in for greener, more sustainable homes – which is where ESG comes in.

    To help define what should be included in an ESG strategy for the social housing sector, a working group of housing associations and consultants created a reporting standard comprising 12 core themes, including climate change and sustainability, corporate governance, human rights and diversity.

    A recent survey showed that nearly 90% of social housing providers believe that ESG funding is important for their ability to meet future objectives – but only 44% said their organisation already has an ESG strategy in place and of the remainder, 29% do not have a strategy while 27% are unsure.

    While the awareness of the importance of ESG is growing, there is still work to do before it is fully understood and embedded across the sector.

    To get up to speed on all things ESG, join HQN, our partners Gridizen and our line-up of ESG experts, including guests from the ESG Social Housing Working Group, CBRE, Impact Capital and our Housing Provider case studies who will address the challenges alongside practical solutions.

    What will be covered:

    • The year ahead and the future of ESG adoption in social housing
    • The Sustainability Reporting Standard for Social Housing and the role of the ESG working group
    • The ESG reporting framework and managing your organisation’s performance against those standards including benchmarking against environmental targets
    • ESG – the future of sustainable finance
    • Putting ESG into practice.

    Confirmed speakers:

    • Andy Smith, Head of Housing Impact Services, The Good Economy
    • Sarah Forster, CEO and Co-founder, The Good Economy
    • Robert Whitton, Founder, Impact Capital
    • Ian Wilson, Expert Investor in Affordable Housing
    • Barry Malki, Director Social Squared
    • Kamran Mahmood, CEO, Gridizen
    • Fayann Simpson OBE, Group Board Member – L&Q
    • James Caspell, Neighbourhood Director, Lancaster West Neighbourhood Team, Royal Borough of Kensington and Chelsea
    • Matthew Buckham, Communities Director, Sovereign.

    Why should you attend?

    With the emergence of ESG as an increasingly important element of financing criteria, this event will take a comprehensive look at what is currently going on in the housing sector to meet these requirements. With speakers from both the investment and the housing sectors, we will be taking an in depth look at how organisations can better demonstrate their social and environmental impacts, and the governance that drives it. We will also hear from experts in the housing ESG space who will be talking about the tools and standards available.

    What will you take away from the event? 

    Delegates will gain a comprehensive understanding of the implications of ESG reporting for their organisations as well as an insight into what the investors are looking to learn. Attendees can learn from real-life case studies and get a knowledge of what tools and standards are in place to help them on their journey.

    About our headline sponsors, Gridizen

    Gridizen is a portable, cloud-based property management system that builds a thriving virtual community for landlords and residents. Gridizen recognises that housing associations face pressure from the latest regulatory and operational demands developing in the sector. Which is why Gridizen has built a number of sector-specific tools to support housing associations, whilst ensuring residents remain at the heart of every decision. 

    With the rapid onset of resident engagement and ESG (environment, social and governance) demands, housing providers are increasingly required to report on their performance – but collecting, analysing, and improving performance requires specialised expertise and resources, both of which can be costly.

    As a data-driven solution, Gridizen's proprietary ESG Analytics & Reporting Feature simplifies the data collection and analysis processes for housing providers, creating a performance dashboard, and accompanying performance report, readily available at the press of a button. Gridizen also creates a list of recommendations to enable housing providers navigate the complex challenges of modern housing, efficiently.

    For more information visit Gridizen at https://www.gridizen.co.uk/ or contact info@gridizen.co.uk to get in touch.

    If you are members of the following networks, this event will be beneficial. Not a member? Click the below links to find out more:

    The Housing Quality Network | The Strategic Network | The Housing Finance Network.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full price: £175.00 *
    Members of any HQN network: £150.00*

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Book now

    Programme:   

    Click here to download the programme

    Sponsored by:

    Gridizen

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writin

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start26 Jan 2022 10:00
    • End27 Jan 2022 13:00

    MIST 2022… Maximising Income, Sustaining Tenancies

    Details

    A practical masterclass to prepare your service for what lies ahead.

    We enter 2022 with housing providers facing an evolving set of challenges in an uncertain economic and societal climate.

    Covid-19 continues to impact on every household and presents an unprecedented risk to rental income streams. The response from housing providers has been impressive, particularly in terms of the support available to customers and communities. But the critical question is – how prepared is your service for what lies ahead?

    MIST 2022 examines proven ways in which housing providers can minimise debt risk, maximise collection, and sustain tenancies.

    Whether you’re looking for ideas to refresh a high-performing service or a complete revamp, this is the workshop for you.

    What will the workshop cover?

    Tony Newman will draw on his practical experience, and over fifteen years of close scrutiny, of income management services across the UK.

    The workshop will focus on how to shape a robust service that is flexible to adapt to a changing landscape:

    • What works and what doesn’t? And how do we measure this?
    • Lockdown Lessons – Who is performing well and how are they doing it?
    • What does the Social Housing White Paper mean for income management?
    • How to test the service and build a continuous improvement plan that delivers
    • Knowledge Lab –  An opportunity to network and share positive practice and tips
    • Beyond eviction – Why we need a reframe: Income management as part of homelessness reduction.

    Whether a registered provider, local authority or ALMO, delegates will leave with a wealth of practical ideas, tips and resources.

    What support do we get?

    A full resource pack will be provided after the workshop together with an optional one-hour follow-up session.

    Afterwards, Tony will continue to answer any questions arising from the sessions.

    Who should attend?

    This workshop is suitable for everyone interested in managing tenancies, supporting households and sustaining housing income. The content will particularly benefit those in senior income management or team leader roles.

    The workshop can also be tailored for in-house delivery.

    Timings          

    This online workshop is delivered virtually over two half-day sessions.

    Each session runs from 10:00am to 13:00pm (break 11:20am to 11:40am).

    Our trainer

    Tony Newman is an independent project manager, consultant and trainer, Tony has over 40 years’ experience across a range of industries, in the private and public sectors, including extensive experience in social housing.

    Tony’s work centres on helping clients to maximise income and improve services to customers, especially supporting the financial wellbeing and independence of vulnerable people.

    Tony studied psychology and philosophy at the University of Stirling and maintains an interest in communication and behavioural science, which he incorporates into his work.

    Tony designed Housing Quality Network’s income management and financial inclusion toolkits and leads on HQN’s unique accreditation service for income management. He has conducted many improvement projects and inspections and has a track record of supporting clients to improve performance in challenging environments.

    Tony is a member of numerous professional and representative organisations. These include the Chartered Institute of Housing, Chartered Institute of Credit Management, the British Institute of Learning Disabilities, the Project Management Institute, the Housing Studies Association and the Financial Health Exchange.

    Since 2011, Tony has been a visiting lecturer and tutor at the University of Salford and is an associate of the University’s Sustainable Housing and Urban Studies Unit.

    January sale

    Get £50 off per delegate by entering #JAN50 when booking.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start27 Jan 2022 09:30
    • End27 Jan 2022 15:00

    Making scrutiny work – workshop for involved residents and resident involvement staff

    Details

    Resident scrutiny is all about tenants and leaseholders holding their landlords to account. An effective scrutiny exercise should report on well evidenced findings and identify recommendations which really make a difference – benefiting both residents and landlords.

    But it’s not as simple as it sounds. This workshop will build on best practice and give delegates ideas to take back.

    Delegates will learn

    • How to set up and organise a resident scrutiny panel
    • What support and resources it should receive
    • The objectives and purpose of scrutiny
    • About working as a team
    • How to choose what to scrutinise
    • Methods that can be used in a scrutiny
    • How to work with the landlord body
    • How to source good practice for the service being scrutinised
    • The principles of producing an effective report
    • How to ensure a rigorous and robust set of conclusions
    • How to develop recommendations from those conclusions
    • How to ensure the recommendations are implemented.

    Who should attend

    Residents (tenants and leaseholders) of housing associations, local authorities and ALMOs.  Staff who work with and support involved residents. This workshop is ideal for everyone new to scrutiny as well as those wanting to refresh their approach.

    Our trainer

    Michael Guest is a well-established and sought-after consultant and trainer in housing. His expertise and experience extends across the housing sector, with specialisms in Governance and Resident Engagement. He is known for his highly professional, yet relaxed and approachable working style that lends itself in particular to learning and development assignments. This is combined with working comfortably at political and governance levels, through executive, management & operational staff and with involved residents and communities.

    After holding a number of senior management positions in housing, Michael has for the last 26 years been Director of Michael Guest Associates Ltd., providing consultancy and training to the sector. A key aspect of this work is as part of HQN programmes since its inception.

    Michael is a Chartered Housing Professional, Chartered Management Consultant and Chartered Manager.  A Fellow of the Chartered Institute of Housing he is a:

    • Regular Chair of and Lead Assessor on its Direct Finals Professional Interview Panels
    • Registered CIH Mentor for Senior Housing Professionals
    • Member of the Housing Academy, including as a trainer and as an Housing and Property Management Apprentices' Associate.

    He is also a Fellow of the Institute of Leadership and Management, the Royal Society for Public Health, the Chartered Management Institute, the Institute of Consulting, was awarded an MSc. (with Merit) in Leadership and Management in 2017, an MSc. (with Distinction) in Housing Studies in 2020 and a Postgraduate Certificate in Corporate Governance (with Distinction) in 2020.

    Outside of housing, Michael is a Chair of School Governors, Chair of the Board of a Learning Partnership company of schools and Company Secretary of a Leaseholders' Company.

    January sale

    Get £50 off per delegate by entering #JAN50 when booking.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start27 Jan 2022 09:30
    • End27 Jan 2022 16:00

    Property and site inspection for non-technical staff

    Details

    Non-technical staff are increasingly being asked to undertake inspections of void and tenanted properties. This course will provide guidance on how to do them effectively, with a focus on the customer perspective.

    Delegates will also learn how to conduct estate/area walkabout inspections in a knowledgeable and effective manner, with an emphasis on issues such as protecting the housing stock, identifying areas for future investment, health and safety, and compliance with legislative requirements.

    What the course covers:

    The morning session covers void management and is designed to help non-technical staff better understand and carry out pre- and post-inspections of both void and tenanted properties.

    The afternoon session uses a wide range of learning techniques to help non-technical staff understand how to correctly identify and diagnose issues and potential problems when carrying out estate/area inspections.

    Delegates will learn how to:

    • Prepare for a property inspection
    • Identify health and safety risks/issues
    • Effectively document findings using standardised forms
    • Diagnose defects, problems and potential problems
    • Work with service users to drive up void standards
    • Develop and apply re-let standards
    • Monitor effectively
    • Tackle an estate/area walk-about inspection
    • Recognise minor and potentially serious problems.

    Who should attend?

    All non-technical staff who have a responsibility to manage and inspect estates, areas and properties, and everyone who wishes to improve their understanding of void and estate management.

    Our trainer

    Nancy Witham has more than 30 years experience within the Social Housing Sector. She delivers innovative, engaging interactive training to operational staff in Repairs & Maintenance, Neighbourhood, Customer Service and Business IT systems. Nancy’s style of training makes learning enjoyable and relevant and her training programmes receive consistently excellent feedback.

    January sale

    Get £50 off per delegate by entering #JAN50 when booking.

    This course will also be running on 16 March 2022.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start27 Jan 2022 10:30
    • End27 Jan 2022 13:30

    Housing an ageing population – finding solutions for a ‘now or never’ moment

    Details

    Housing an ageing population – finding solutions for a ‘now or never’ moment

    Virtual conference

    While building safety and decarbonisation grab the headlines, the housing needs of the UK’s ageing population must play a central role in our plans. Get the low down on what needs to be done at our virtual conference.

    According to the Centre for Ageing Better, the state of housing in the UK is facing a ‘now or never’ moment – and what to do about our ageing population should be a key consideration.

    This ‘perfect storm’ is due to several major challenges arising at the same time – some more high profile than others.

    The pandemic has highlighted the impact that low-quality housing has on our health and wellbeing; the urgency of reaching net zero carbon emissions means that retrofitting homes must be a priority; and we are facing a big age-shift in population, meaning that the country’s homes need to be suitable for those in later life.

    The facts are stark:

    • The number of households with someone aged over 85 will almost double over the next 25 years 
    • 80% of the homes that people will be living in by 2050 have already been built, so the condition and accessibility of existing housing is critical
    • There are over two million households headed by someone aged 55 and over which do not meet basic standards (eg, it is too cold, too damp or has a trip hazard)
    • There are 4.3 million non-decent homes in England. Of the homes headed by someone aged 75 or over, 21% were classed as non-decent in 2017, a proportion that is unchanged since 2012
    • One million owner-occupiers aged 55 or older live in poverty – jeopardising their ability to keep their home warm and safe as they age. In 2018, 17,000 people died because they were unable to heat their home properly
    • Around a third of people aged 50 or older say their home needs work done to make it suitable as they get older – but cite cost as the biggest issue preventing changes
    • Since 2003, the number of over 55s living in private rented accommodation has more than doubled – a trend which is set to continue
    • A higher proportion of older people live in rural areas and by the coast rather than urban areas but this can lead to isolation and having to travel further to access key services
    • The number of older people living in social housing is on the decline, despite the desperate need for decent, affordable homes.

    Furthermore, the COVID-19 pandemic has highlighted the need for healthy homes. Anyone with a respiratory condition living in a damp home (already at greater risk of suffering acute effects of COVID-19) could have seen it exacerbated through lockdown.

    And not enough new homes are being built to accessible standards, which could leave many of us living in unsuitable housing or having to move into residential care because we can’t remain at home.

    Those working on the frontline in social and supported housing have played a key role in looking after elderly and vulnerable residents. But the conditions they have experienced, the support they have received and the properties they have visited simply haven’t been good enough.

    For this virtual conference, HQN is bringing together policy experts, health and care practitioners, housing professionals and campaigning organisations to help set out a vision for housing the UK’s ageing population.

    Key sessions include:

    • Housing an ageing population – what you need to know about the current policy landscape
    • Good homes for all: A proposal to fix England's housing – recommendations from the Good Home Inquiry
    • The role of Extra Care and retirement communities in housing our ageing population
    • Just the Tonic – creating vibrant and inclusive urban LGBT+ affirming retirement communities
    • The role of social housing providers – are we doing enough to support older residents?
    • Why the time is right to use technology to transform older people's housing
    • Learning from lockdown – lessons from delivering frontline care and support during COVID-19.

    Confirmed speakers:

    • Chair: Emma Wilson, HQN associate 
    • Lord Richard Best, Chair of the All-Party Parliamentary Group on Housing and Care for Older People
    • Henry Smith, Senior Programme Manager – Homes, The Centre for Ageing Better
    • Gareth Lyon, Head of Policy and Communications, ARCO
    • Anna Kear, Chief Executive, Tonic
    • Tim Barclay, Chief Executive, Appello
    • Francis Burrows, Director of Support and Service Development, Orbit Group.

    This event is essential for:

    • Chief executives
    • Executive and senior management teams – including directors of development, strategic asset management, housing care and support
    • Housing strategy teams
    • Housing policy professionals
    • Academics
    • Supported housing, extra care and retirement living teams
    • Board members.

    If you are members of the following networks, this event will be beneficial. Not a member? Click the below links to find out more: 

    The Housing Quality Network | The Leasehold NetworkThe Health and Safety Network | The Asset Management Network | The Strategic Network | The Housing Management Network | The Equality, Diversity and Inclusion Network |

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:    

    Click here to download the programme

    Sponsored by:

    Appello

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start28 Jan 2022 09:30
    • End28 Jan 2022 15:30

    Introduction to leases and recovery of service charges

    Details

    Leasehold management can be complex and brings challenges that are not often encountered in more mainstream social housing provision. Delegates will learn the skills needed when dealing with a wide range of leasehold properties and understanding the challenges that they bring. 

    This course will cover: 

    • Core terms in a lease 
    • Variable service charges statutory control 
    • The Commonhold and Leasehold Reform Act 
    • Service charge enforcement options 
    • Section 20 consultation 
    • The role of the First Tier Tribunal (Property Chamber). 

    What will you learn? 

    • Governing legislation and regulation 
    • Dealing with service charge challenges 
    • Service charge recovery methods 
    • Effectively managing leasehold services 
    • Importance of lease terms 
    • The impact of recent case law. 

    Who should attend? 

    Refresher/Basic   Intermediate

    All staff who are involved in dealing with

    • Leasehold schemes
    • Policy and procedure and recovering service charges
    • Housing officers, housing managers, leasehold managers, heads of housing, and property services. 

    Our trainer

    Jackie Dickins has been an HQN Associate since 2001 and is our lead consultant for HQN’s Leasehold Network. Prior to this she held positions at a London borough and two large housing associations based in London, where she was responsible for leasehold management and promoting work in the field of low-cost home ownership initiatives. Jackie undertakes many of HQN’s service reviews and service improvement work on leaseholder and home ownership. She has also worked in interim positions with a number of local authorities, arm’s length management organisations and housing associations as head of home ownership/home ownership manager.

    Jackie also runs pre-exam workshops at associate and member level for the Institute of Residential Property Managers (IRPM) and is delivering training for apprentices seeking associate membership of the IRPM.

    Jackie is responsible for developing, and is a lead assessor of HQN's leasehold accreditation scheme.

    January sale

    Get £50 off per delegate by entering #JAN50 when booking.

    This course will also be running on 29 March 2022.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    This course will be particularly relevant to members of:

    Leasehold Network
    The Leasehold Network

                                        

    Cancellations
    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start28 Jan 2022 10:00
    • End28 Jan 2022 12:45

    Housing Ombudsman workshop: Drafting effective complaint responses and appropriate remedies

    Details

    Housing Ombudsman workshop: Drafting effective complaint responses and appropriate remedies

    Virtual workshop

    Following the publication of the Ombudsman’s Complaint Handling Code, this interactive virtual session will look at what should be included in an effective written response to a complaint and how landlords should approach putting things right.

    It will specifically focus on Part B (5) of the Code and discuss factors to be taken into account in proposing an appropriate and effective remedy to resolve a dispute.

    Drawing on best practice in dispute resolution based on the Ombudsman’s casework knowledge and experience, landlords will come away feeling better equipped to deal with complaints. There will also be the opportunity to network with other landlords.

    The workshop will be delivered by the Ombudsman's own expert trainers.

    Confirmed speakers:

    • John Goodwin, Systemic Adjudicator, Housing Ombudsman Service
    • Dave Simmons, Sector Development Lead, Housing Ombudsman Service.

    Testimonials:

    "It was really well structured and gives a sense of working in partnership with regulators. Keep doing what you are doing - thank you. HQN are always very professional in their delivery of training, workshop and networking." 

    "I thought Dave and John brought a really positive, enthusiastic and reassuring energy to the session. So often online workshops can feel a bit lifeless, but this is the most engaging one I've attended so far." 

    "I enjoyed this session and have attended multiple times, both in person and virtually."

    "Dave and John are very knowledgeable and always willing to answer questions and give their own opinions. I think the group parts are valuable and enjoyable, as you get to speak to others from the industry."

    "I think they add more detail on the HOS process, decision making and outcomes."

    "Very informative and as always very well presented. Great delegate participation and everyone keen to get this right." 

    This event is highly recommended for members of the following networks. Not a member? Click the below links to find out more:

    The Housing Quality Network.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:  

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start28 Jan 2022 10:00
    • End28 Jan 2022 16:00

    Tenancy management – the essential guide for housing officers

    Details

    Are you new to the field of housing and wondering what your job will involve? Have you been a housing officer for a while and would like to know that you are dealing with tenancy management issues effectively? If so, then this is the course for you! 

    Housing officers have a challenging role, dealing with different issues every day. This course is your survival manual for making sure you are confident that you are supporting your tenants when you should and using enforcement when it is necessary.

    What will delegates learn?

    • How to effectively deal with tenancy management issues
    • Practical skills to support tenants who need help in managing their tenancy
    • Techniques to investigate tenancy issues
    • Confidence that when enforcement is necessary, you will have done all you can.

    This course will cover:

    • Real issues faced by housing officers
    • Provide real solutions to help you carry out your job
    • Untidy gardens
    • Abandoned vehicles
    • How to tackle no access cases
    • Succession
    • Assignments
    • Changes to the tenancy agreement – joint to sole and sole to joint
    • How to deal with abandonment
    • When to support and when to enforce
    • Practical advice
    • Case studies to practice real scenarios.

    Who should attend?

    Housing officers who are new to the role in either a housing association or council and those who want more confidence tackling tenancy management issues in a social housing context.

    Our trainer

    Richard Paris has an MA from Queens’ College, Cambridge and a post-graduate Diploma in Housing from LSE. From 1991-93 he was senior research officer at LSE Housing, and has worked for short-life and supported housing agencies, mainstream housing associations and local authorities. He is a freelance housing law specialist with 20 years’ training and development experience undertaking educational training, consultancy, policy and procedure health checks. He specialises in housing law updates, dealing with anti-social behaviour effectively, preventing and controlling rent arrears, do-it-yourself possession proceedings, the law in supported housing and the law on disrepair and best practice.

    January sale

    Get £50 off per delegate by entering #JAN50 when booking.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start28 Jan 2022 10:00
    • End28 Jan 2022 12:00

    The Domestic Abuse Act 2021 and the Grant of Secure Tenancies and Domestic Abuse – what does this mean in practice?

    Details

    The Domestic Abuse Act 2021 and the Grant of Secure Tenancies and Domestic Abuse – what does this mean in practice?

    Virtual workshop

    Consider the issues from all perspectives. Get advice and guidance from our panel of experts.

    In 2018/19, over 5,000 (1.92%) of all new social housing lettings were to existing social tenants who gave ‘domestic abuse’ as the main reason they left their previous social home.

    The Domestic Abuse Act (2021) received royal assent in April 2021. The Act set out a number of points in relation to housing, homelessness and providing safe accommodation.  

    The Secure Tenancies (Victims of Domestic Abuse) Act 2018 had previously set out that lifetime tenants who experience domestic abuse would retain lifetime security, when granted a new tenancy by a local authority for reasons connected with the domestic abuse. This requirement was included in the Domestic Abuse Act (2021).

    Section 79 of the Domestic Abuse Act (2021) inserted a new section 81ZA into the Housing Act 1985. This means that local authorities granting a secure tenancy to any victims of domestic abuse must provide a lifetime rather than a flexible tenancy.

    This requirement came into force on 1 November 2021 with little fanfare. This session brings together a panel of experts and practitioners on housing and domestic abuse to take a practical look and spell out exactly what this means for survivors, local authorities and housing providers.

    Chaired by Kelly Henderson who co-founded the Domestic Abuse Housing Alliance (DAHA) and is now an HQN Associate, our speaker line up will cover the key issues from all perspectives:

    • The legal points – solicitor/barrister
    • The practitioner – homelessness and housing operations/head of housing
    • The lived experience/survivor perspective/domestic abuse specialists.

    This is a great opportunity to explore the implications of the legislation, get answers from the specialists and share approaches with other practitioners.

    Essential for everyone with responsibility for domestic abuse – policy and strategy as well as operations.

    Confirmed speakers:

    • Kelly Henderson, HQN Associate 
    • Donna McCarthy, Partner / Head of Housing Management & Property Litigation, Devonshires Solicitors
    • Sally Harrington, Director, The Next Chapter (A Domestic Abuse Chairty)
    • Meena Kumari, Founder, Director H.O.P.E Training.

    About our speakers:

    Kelly Henderson's interest in domestic abuse started over 25 years ago as part of her university placement at a women’s refuge, her final year dissertation analysed gender differences in charging and sentencing of domestic abuse homicides. Before co-founding DAHA, Kelly was the Domestic and Sexual Violence Lead for a local authority, co-ordinating the city’s Multi Agency Domestic Abuse Partnership. Kelly's housing experience includes roles in housing management, asylum, policy and research. She recently was seconded to Northumbria Police to project manage a Home Office funded multi force project (Domestic Abuse A Whole Systems Approach – DAWSA) to improve the Police response to domestic abuse and oversee research into the provision of a national response to perpetrators of domestic abuse. She has a Masters in Housing Policy / Management. Her PhD (Durham University) researched the role of housing in a co-ordinated community response to domestic abuse and included the largest UK questionnaire to housing providers on domestic abuse. She was named 24 Housing's ‘Housing Professional of the Year’ 2018 for her work and research on housing and domestic abuse. Kelly is a board member of Women in Social Housing North East, a trustee of the Alice Ruggles Trust, an Honorary Research Fellow at Durham University and a Steering Group member of the Centre for Research into Violence and Abuse (CriVA).  

    Donna McCarthy heads up a team at Devonshires Solicitors advising on all aspects of housing management law and practice, acting for Local Authorities, Registered Providers and private landlords in complex litigation, including possession proceedings; actions to restrain Anti-Social Behaviour; injunctions and disrepair actions. Donna started her legal career in the in house legal team at the London Borough of Barking and Dagenham, combining part time studies with a mixed litigation practice including housing law. She qualified as a Chartered Legal Executive in 1994. Between 1994 and 1999 she worked as a specialist housing litigator, predominantly advising and representing tenants with particular specialism in representing those with mental capacity issues, regularly taking instructions from the Official Solicitor. Donna’s expertise in complex dispute resolution, both in and out of court, sits alongside her extensive experience in advising on non-contentious policy and procedure in addition to regulatory matters. She has a particular specialism in advising on mental health, safeguarding and capacity issues both in respect of litigated matters as well as from a regulatory perspective where she advises on health and social care aspects including enforcement action and dealing with adverse incidents. She also advises on issues arising from care contracts and service level agreements, including dispute resolution. Donna regularly contributes and writes articles, including contributing to Devonshires Housing Management Brief, as well as articles on upcoming legislative changes and sector updates, is Devonshires most prolific trainer, regularly presenting seminars, workshops and webinars and is responsible for co-ordinating the Housing Management training programme. In her spare time, Donna volunteers at Inspiring the Future, presenting in schools and college on legal career options.

    Testimonials:

    "I was very impressed with the amount of content that was covered , and found the speakers very authentic , and compassionate about the subject."

    "It was very good and very easy to understand."

    "Very knowledgable speakers, very engaging."

    find out more

    Meet At

    Further information

    Delegate fees:
    Non-members:
    1 delegate: £200.00 *
    2 delegates: £175.00 *
    3+: £150.00 *

    Members of any HQN network:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:    

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start01 Feb 2022 10:00
    • End01 Feb 2022 13:00

    If not now, when? – Procrastination and other time-wasters

    Details

    WARNING: MAY INCREASE PRODUCTIVITY

    This practical workshop is crammed full of effective ways to conquer your procrastination and eliminate your other time-wasters.

    Recent studies have revealed that, on average, office workers are interrupted every 11 minutes, and it takes about 25 minutes to get back on track.

    This workshop helps you identify your personal time wasters, squash them and boost your productivity!

    For use both in and out of the work environment

    The session covers:

    • Why you procrastinate and how to remove the roadblocks
    • Assess your procrastination habit
    • Yes, there’s such a thing as ‘Active’ procrastination
    • Discover immediately implementable ways to conquer your procrastination.

    Who should attend?             

    This session is aimed at anyone who has developed the habit of avoiding the task in question, but also knows that doing so negatively impacts their life. And yet, does it anyway. Ideal for all levels and all situations.

    Our trainer

    Alison Markantonis is an experienced welfare benefits, financial capability and employment skills practitioner, who has worked successfully in the affordable housing and benefits sector for the last 27 years. She has worked with many housing and support organisations and brings her extensive experience to specialise in demystifying the benefits system, money management and employability skills training for both frontline staff and tenants. Her approach is participative and interactive, using case studies and her own experience to take the complex, and make it not only simple, but also applicable.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £200.00 *
    2 delegates: £175.00 *
    3+: £150.00 *

    Members of any HQN network:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  3. Residents' Network best practice group – resident session

    Details

    Free to members

    The Residents' Network is pleased to announce its latest series of best practice groups, giving attendees the opportunity to network and share best practice with fellow members.

    As always, the session will be facilitated by Elaine Warwick, and take place via zoom. Members can book on to either the Resident session or the Housing provider session, and then can book onto the joint session as well.

    This best practice group will be a fantastic opportunity for anyone who is new to the network, or has not attended a best practice group before.

    Why come to the best practice group?

    • Great to find out what others are doing
    • Good honest and open discussions
    • Sharing best practice and ideas with others in similar roles
    • Acts as a sense-check about what people are doing or thinking of doing.

    We look forward to seeing you there!

    *This session is free to members of the Residents' Network. To check your entitlement, email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

    **Places are limited to two per organisation. 

    find out more

    Meet At

    Further information

    Delegate fees:

    *FREE to members of the Residents' Network.

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    *Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    The Residents' Network

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start02 Feb 2022 09:30
    • End02 Feb 2022 13:30

    Getting your Equality Impact Assessment right

    Details

    Getting your Equality Impact Assessments right has never been more important. Gain the knowledge and get the support you need at this virtual workshop.

    Equality Impact Assessments (EqIAs) are an important tool in assessing policies, projects and decisions, to ensure that they are accessible to all people, such as employees or tenants and customers.

    They are thus a vital aid to improving equality, diversity and inclusion practice for housing organisations.

    This course is designed to give you a practical walkthrough on how to carry out an EqIAS. It is intended that delegates will go away with the knowledge and confidence to start carrying out EqIAs in their organisation.

    You will learn:

    • The background and legal basis to Equality Impact Assessments
    • When to carry out EqIAs, who to involve and what to assess
    • How to work through all the stages of carrying out an Equality Impact Assessment
    • Screening
    • Planning what information you need 
    • Collecting information
    • Analysing the information and assessing the policy’s impact
    • Making a decision about how to move forward
    • Drawing up an action plan
    • Top tips.

    Who should attend:

    This is essential for anyone leading or involved in undertaking an equality impact assessment:

    • Managers and directors from all departments
    • Human resources
    • Equality, diversity and inclusion
    • Business management
    • Chief executives 
    • Operations
    • Policy
    • Rent income and arrears
    • Resident involvement and scrutiny
    • Training.

    Testimonials:

    "It was really good, a great mix of smaller group working and listening to the presenter. Great examples too."

    "It was really informative and Colin is such a knowledgeable trainer."

    "I really enjoyed the structure of the course and the breakout sessions mixing it up and getting to meet others and hear their opinions, views, ideas etc."

    Our trainer

    Colin Heyman has worked in the field of both Equality, Diversity and Inclusion (EDI), and Leadership, for over 25 years, and is the Lead Facilitator for HQN’s EDI network. He's worked with a lot of different organisations, for example Housing Associations, Local Authorities, arts organisations, Universities, the third sector, and small private companies.

    Although not a housing expert, Colin has worked with a lot of different associations over the years so has an understanding of the sector. His wide EDI expertise and external perspective can help you to move forward in your EDI practice.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £200.00 *
    2 delegates: £175.00 *
    3+: £150.00 *

    Members of any HQN network:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start02 Feb 2022 09:30
    • End02 Feb 2022 16:00

    Unlocking construction – basic techniques for non-technical staff

    Details

    This is a highly interactive, one-day course for all non-technical staff who would like to improve their knowledge and raise their confidence when dealing with contractors, technical staff and customers regarding construction and maintenance issues. 

    What will delegates learn? 

    • How basic construction works 

    • How to diagnose basic construction problems 

    • How to recognise potential maintenance problems 

    • How to recognise issues relating to health and safety in construction 

    • How to communicate more effectively regarding technical issues 

    • How to handle repair requests more efficiently 

    • How to discuss technical issues more effectively and gain confidence 

    • How to speak knowledgeably regarding construction and maintenance 

    • How to get it right first time, saving money and resources. 

    This course will cover: 

    The training is delivered through a series of interactive sessions and covers all major trades: 

    • Joinery/carpentry 

    • Electrical 

    • Plumbing 

    • Brickwork 

    • Roofs 

    • Environmental works. 

    Specific to each trade, delegates will be able to: 

    • Ask the right questions to make a valid assessment regarding construction/maintenance issues 

    • Identify the various types of repairs applicable to each trade 

    • Diagnose potential problems on estate visits with greater accuracy 

    • Give the right advice 

    • Identify and assess the potential risks regarding health and safety 

    • Understand the basics, including materials and techniques used 

    • Speak with knowledge and confidence. 

    Who should attend? 

    Refresher/Basic   Intermediate

    • Contact centre operatives 

    • Housing management staff and caretakers 

    • Staff who undertake estate visits 

    • Sheltered housing staff 

    • Repairs centre managers 

    • Customer inspectors 

    • Everyone from a non-technical background who wishes to increase their knowledge of construction. 

    Our trainer

    Nancy Witham has more than 30 years experience within the Social Housing Sector. She delivers innovative, engaging interactive training to operational staff in Repairs & Maintenance, Neighbourhood, Customer Service and Business IT systems. Nancy’s style of training makes learning enjoyable and relevant and her training programmes receive consistently excellent feedback.

    What previous delegates have said: 

    • "One of the best courses I have ever attended" – Warwick District Council

    • "Excellent course. Would highly recommend. Trainer excellent" – Aster Group

    • "Great trainer - very fun and interactive. Great at explaining things" – L&H Homes

    • "Really great course. Exactly what I wanted" – Islington & Shoreditch Housing Association 

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    This course will be particularly relevant to members of:

    The Housing Management Network
    The Housing Management Network

    The Health and Safety Network
    The Health and Safety Network

    The Leasehold Network
    The Leasehold Network

                                        

    Cancellations
    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start03 Feb 2022 09:30
    • End03 Feb 2022 15:00

    Making your leasehold service work for you

    Details

    Does your organisation manage leasehold properties? If so, are you doing enough to ensure you recover the costs of delivering your leasehold service and maximising your income?

    With an increased government emphasis on home ownership including shared ownership, starter homes and the implementation of the voluntary Right to Buy for housing associations, we’ll see an increase in leasehold properties in the coming years. It’s more important than ever that organisations get their leasehold service right. This training will help you with practical help and advice that you can take back to your workplace.

    What will participants learn?

    • What you need to have in place to ensure you recover the cost of the services you provide
    • What fees you can charge for delivering your leasehold service
    • How to recover service charges from your leaseholders
    • What relationships you need to build to ensure you provide an effective and efficient leasehold service.

    Who should attend?

    All staff who are involved in dealing with leasehold schemes including frontline leasehold management staff, team leaders and managers.

    Our trainer

    Helen Muir has extensive experience in the housing sector having worked in senior roles for two large housing groups, where her responsibilities included sales programme delivery and the management of over 5,000 shared ownership/leasehold homes, as well as leading on anti money laundering process and procedure.

    Helen has worked as a trainer and consultant since 2012 specialising in affordable home ownership, leasehold management, Right to Buy and anti money laundering. She has provided interim management and strategic and operational support to a number of registered providers, local authorities and private sector companies and is HQN’s lead on anti money laundering.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  4. Health and Safety Network best practice group: Residents’ role in health and safety

    Details

    Free to members

    There are clear expectations in both the Building Safety Bill and the Social Housing White Paper that we listen, engage, and inform residents about health and safety issues across the board.  In our first best practice forum of the year, we will share our approaches and best practice, find out what others are doing – including what works and what doesn’t!

    • How do we ensure that we listen and act when our residents when they raise concerns about health and safety?
    • What are the most effective approaches to ensure residents are engaged on health and safety?
    • How do we balance health and safety requirements with residents’ rights to quiet enjoyment of their homes?
    • How do we get the tough messages out to residents about keeping homes safe – What works best – the carrot or the stick?

    Come along and share your knowledge and experience and network with other like-minded health and safety professionals.  

    As always, the session will be facilitated by Debbie Larner, and take place via zoom.

    *Please note that places are limited to two per organisation. 

    **This session is for Health and Safety Network members. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

    find out more

    Meet At

    Further information

    Delegate fees:

    *FREE to members of the Health and Safety Network.

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    The Health and Safety Network

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