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Directorate: Customer, Place and Services
Job Title: Home Moves Assistant (8 months Fixed Term Contract)
Salary:  £24,412 – £26,761 (Grade E) Pro rata per annum
Hours: Part time Wednesday to Friday (22.2 hours) to be worked flexibly in line with business needs

Location: Based at Gadbrook Park, Northwich.

Flexibility to work from a variety of places including our office at Gadbrook Park, Northwich and home (dependent on the job role and the needs of our customer, our organisation and our teams)

Do you want to work for a ‘Best Companies Top 100 company’ ?

Are you looking for an exciting opportunity working as part of a professional, engaged, and friendly organisation?  Our values are Fairness, Openness, Respect, Enthusiasm, Collaboration, Commitment and Customer Focus, we are constantly striving to demonstrate these values in our day to day working environment and culture.

The Opportunity

At Weaver Vale Housing Trust we are passionate about working together to improve the lives of our customers.  This role will give you an opportunity to work for an organisation and team with a clear social purpose with the chance to play a crucial part in our response to the cost-of-living crisis and our aim to “build back fairer” making a real difference to people’s lives.

The Trust is looking for a self-motivated, proactive Home Moves Assistant to join our Home Moves Team. The team manages the allocation of all our vacant properties for rent, delivering a seamless, co-ordinated approach to the letting of Trust properties.

What Will You Do?

We are looking for a strong team player, with a positive and enthusiastic attitude who works well under pressure. The post holder must also demonstrate a commitment to delivering excellent customer service with a focus on the needs of the customer and possess good verbal and written communication skills.

You will:

1. • Support the delivery of a customer focused lettings service, ensuring our empty homes are relet quickly in line with policies and procedures.
   • Be the first point of contact for customers and partner agency enquiries relating to ending a Weaver Vale tenancy or securing a new home with us.

 

You must also be able to work flexibly to meet the needs of the business, with good organisational and problem-solving skills.

This is an exciting opportunity to be part of this busy team and make a real difference to our customer’s lives and in return you will be provided with a varied and extremely rewarding role.

Minimum Requirements For This Role

1. • 3 GCSE’s (Grade C or above) Or Experience of working in a Social Housing Allocations Team.
   • Experience of working with a wide range of customers and stakeholders.
   • Demonstrate proficient use of Microsoft Office packages
   • Customer Focused
   • Creative and innovating
   • Excellent written and verbal communication skills.

 

You will be expected to work in the office and from home. Due to the flexible working arrangements, you will need access to a workspace at home with a suitable internet connection and access to a room where you can work.

For more information contact:

If you have any queries about this or would like to ask any questions to learn more about the role, please contact Sue Donovan at [email protected]

Benefits

1. • Competitive salary
   • Generous annual leave entitlement – 24-29 days (entitlement increases 1 day each year, over the first 5 years) holidays plus UK public/bank holidays (based on level of service) (part time pro rata)*
   • Ability to buy up to 5 days additional annual leave* (pro rata for part-time) each year*
   • 5% employer contribution to our Pension Scheme (minimum 3% employee contribution) with life assurance benefit*.
   • Contribution to the cost of nursery or afterschool care to help with childcare costs*
   • Commitment to support your ongoing learning and development, with the opportunity to develop a range of transferable skills.
   • Day off for your Birthday to be taken during your birth month (based on contractual hours)
   • An annual Health and Wellbeing Allowance or the option to enrol in a Health Cash Plan*
   • ‘Thank you’ gift for your continuous service starting at 5 years’ service, and every 5 years’ thereafter.
   • 24/7, 365 day Employee Assistance Programme (EAP) including free counselling
   • Compensation for professional memberships which are an expressed requirement
     for the role.
   • Free annual flu vaccines and free Eye Care Vouchers every 2 years*
   • Discounts on a gym membership and phone contract
   • Cycle to work scheme*
   • Free to use car park at our office on Gadbrook Park
   • Involvement in regular health and wellbeing initiatives and charity fundraising activities
   • Opportunities to give feedback and join various colleague forums, to help shape change at the Trust.

* Benefits offered providing you meet the eligibility criteria

HOW TO APPLY:

Closing date for applications:         Tuesday 9^th May 2023 (12:00 noon)

(Please be aware that applications received after this time may not be considered)

In person Interview date(s):             Tuesday 16^th May 2023

Please review the job Information pack (on our website: http://www.wvht.co.uk) for further information and submit your CV with a covering letter (max. 2 pages) demonstrating how you meet the minimum criteria in relation to the accountability profile and person specification, please send to: [email protected].

C.V’s without a cover letter will not be considered.

Those applicants that consider themselves to have a disability and meet the minimum criteria for the role will be guaranteed an interview.  Please confirm within your application if you consider yourself to have a disability and if so, what reasonable adjustments may be required for you.

Disclaimer: We may conduct social media checks from sources such as Google, Facebook and LinkedIn to assist us in our assessment of your suitability for the role.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.

The recruitment manager will review your skills and experience to determine if there is a match with the position for which you applied. If there is, we will contact you by phone or email to schedule an interview / assessment. If your background does not match our current needs, you will not be contacted.

Please note due to the high volume of applications we are unable to respond to all unsuccessful applicants.  If you haven’t heard from us within 3 weeks of the vacancy closing date, unfortunately we will not be pursuing your application further.

Successful applicants will be required to provide evidence of their Right to Work in the UK and evidence of essential qualifications.

We appreciate your interest in Weaver Vale Housing Trust and the time you have invested in applying to us.

The Trust invites applications from all members of the community, irrespective of Gender, Gender reassignment, Sexual orientation, Race, Religion or belief, Disability, Age, Pregnancy and maternity, Marriage and civil partnership.