Duration
Half-day
Location
In-house
Availability
Good
Suitable for: All What does this mean?
Housing providers come across a wide range of disabilities and access needs both in the workplace and with customers. As our population ages (and in many cases becomes poorer), it’s likely the incidence of disability will increase over time.
Are you ready to be a truly inclusive and empowered housing provider? This session is the key to unlocking the potential of every team member. Step into the world of empathy and understanding as our expert trainer guides you through the diverse spectrum of disabilities.
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What will you learn?
- Discover practical strategies to accommodate and support individuals with various disabilities, from visible to invisible conditions
- Learn the art of effective communication, breaking down barriers and fostering stronger connections within your team and with customers.
This training is more than just a checkbox, it’s a transformative experience that will enrich your organisation’s culture. Embrace diversity, boost productivity, and showcase your commitment to ‘disability confidence’. Don’t miss this opportunity to make a positive impact.
Who should attend?
- Everyone in your organisation.
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Our trainer
Julie Ryder
In December 1991, I was an ACIB certified banker with nothing in the way of me and a successful career. The month is significant as it marked the start of a journey from normal hearing to profound deafness. Life would never be the same again.
The hearing aids were my first issue – ugly, uncomfortable and noticeable. Once my hearing deteriorated to a moderate loss, I began to miss out on conversation, responding incorrectly to other people and 2nd guessing what had been said. Enjoyment from music and socialising started to ebb away. Severe deafness brought a whole new set of problems, particularly at work, resulting in a significantly downgraded job role. My self confidence was dive bombing as quickly as my hearing. The final straw came once I was unable to hear even my own voice. Profound deafness had cut me off from others and I’d lost myself too.
With deafness now a permanent feature of my life, I had 2 options: give up or carry on. I started learning British Sign Language and then decided to learn to lip read too. With encouragement from Matt, my husband, I trained as a volunteer deaf awareness tutor with the UK charity ‘Hearing Concern’. This experience formed the precursor to the work we do today. The biggest breakthrough came in 2002 when I received a Cochlear Implant (CI) on my left side. For the first time in 11 years, I had stability. It was time to start living.
I felt energised and wanted to use my experiences positively. It was clear that employers and service providers needed more skills, knowledge and confidence to include deaf people (and other marginalised people too). Since 2002 I’ve been prolific in researching, developing and delivering training and whether the driver for the training is law or business, it’s important to me that people are at the heart of it.
We can bring this course to you.
If you have five or more staff interested our
in-house training offers great value for money.
Complete the form below and we’ll be in touch.