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Suitable for:       All What does this mean?

Are you new to the field of housing and wondering what your job will involve? Have you been a housing officer for a while and would like to know that you are dealing with tenancy management issues effectively? If so, then this tenancy management course is for you.

Housing officers have a challenging role, dealing with different issues every day. This course is your survival manual for making sure you are confident that you are supporting your tenants when you should and using enforcement when it is necessary.

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    What will delegates learn?

    • How to effectively deal with tenancy management issues
    • Practical skills to support tenants who need help in managing their tenancy
    • Techniques to investigate tenancy issues
    • Confidence that when enforcement is necessary, you will have done all you can.


    This course will cover:

    • Real issues faced by housing officers
    • Provide real solutions to help you carry out your job
    • Untidy gardens
    • Abandoned vehicles
    • How to tackle no access cases
    • Succession
    • Assignments
    • Changes to the tenancy agreement – joint to sole and sole to joint
    • How to deal with abandonment
    • When to support and when to enforce
    • Practical advice
    • Case studies to practice real scenarios.


    Who should attend?

    Housing officers who are new to the role in either a housing association or council and those who want more confidence tackling tenancy management issues in a social housing context.

  • Our trainer

    Richard Paris has an MA from Queens’ College, Cambridge and a post-graduate Diploma in Housing from LSE. From 1991-93 he was senior research officer at LSE Housing, and has worked for short-life and supported housing agencies, mainstream housing associations and local authorities. He is a freelance housing law specialist with 20 years’ training and development experience undertaking educational training, consultancy, policy and procedure health checks. He specialises in housing law updates, dealing with anti-social behaviour effectively, preventing and controlling rent arrears, do-it-yourself possession proceedings, the law in supported housing and the law on disrepair and best practice.

Tenancy management

Dates and prices

27 September 2022
10:00am - 4:00pm
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29 November 2022
10:00am - 4:00pm
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We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we’ll be in touch.