1 Day


Live virtual



Suitable for:       All What does this mean?

Get £50 off per delegate by entering #50off when booking on this course date. This offer is in addition to any network membership discount.

There are challenging times ahead. The cost-of-living crisis will put tenants under unprecedented financial pressures. Income teams need to act now to ensure they are up-to-date with the latest changes and practise on rent arrears and possession proceedings. Any action taken must be shown to be both “reasonable” and “proportionate”.

During this interactive training delegates will work on real life case studies providing an engaging and effective learning experience. They will leave feeling more empowered and confident in their understanding of rent arrears and possession proceedings and attending court.

This course is designed especially for staff who take, are involved in or need to know about rent/income possession action and all the practical steps involved. It is ideal as a refresher and for staff new in post.

  • Read more

    What will be covered?

    • Legal framework for arrears recovery
    • Communicating with residents
    • Compliance with pre-action protocol
    • Impact of breathing space
    • How to draft the notice seeking possession for arrears
    • Understanding possession grounds for arrears
    • DIY; drafting the claim for court and witness statement
    • Top tips for attending court hearings
    • Dealing with a suspension of warrant hearing
    • Dealing with vulnerable tenants in arrears
    • Dealing with disrepair counterclaim tips
    • How to comply with the Equality Act and mental health defences raised
    • Three real life case studies.

    Aimed at those officers, team leaders and officers with income management/rent revenue protection responsibilities and those officers who attend Court.

  • Our trainer

    Our trainer

    Aisha Akhtar qualified as a lawyer in 2009 having taken a keen interest in social housing. She has worked both in-house and in private practice. She joined Network Homes in October 2017 as their in-house social housing expert. She manages a team and deals with all housing management matters.

    She has been a board member for a housing association previously in East London and is currently an Advisory Board member for Inspirited Minds (a mental health Charity).

    She has delivered training sessions throughout the country on various topics throughout her career. She regularly delivers both public and tailor made in-house training to various HAs and LAs.

    Aisha really enjoys delivering training and empowering people, she makes the sessions interactive so there is an exchange of ideas so delegates leave feeling confident in implementing positive change.

  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we’ll process the booking for you.

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected] Otherwise, a cancellation fee of £60 plus VAT will be chargeable. If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance. Cancellations must be made in writing, and will be acknowledged by HQN Limited.


We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we’ll be in touch.

We can bring this course to you.
If you have five or more staff interested for this course date, our in-house training offers great value for money. All you need to do is click the in-house tab and drop us a message.


Making a booking:
Step 1: Select the number of delegates you would like to book on this session
Step 2: Complete the delegate details
Step 3: Check the details, tick the consent box, and press the book now button
Step 4: Member and multi-ticket discounts will automatically be applied on the next page
Step 5: To use a coupon code please enter this at the top of the checkout page by clicking on the link
Step 6: Complete the booking details
Step 7: Confirm your booking.