Members only

Housing staff have always had the ability to step in with financial support for those tenants who find themselves in dire circumstances. The ongoing cost-of-living crisis coupled with rent increases has meant that more tenants require support than ever.

However, with many council budgets stretched to the point of bankruptcy, the last cost of living payments to low-income households coming this month and the household support fund coming to an end in March, landlords must now rethink how they can best support those struggling most.

Data from National Energy Action shows that as of October 2023, 6.5 million UK households were in fuel poverty, and according to research by Citizens Advice, 800,000 people went more than 24 hours without gas and electricity last year because they could not afford the rising costs.

Those on the lowest incomes have been hard hit by inflation, with food and drink prices alone rising by 8% to the end of last year.

These challenges are forcing landlords to re-evaluate their approach to addressing financial hardship, with a greater focus on proactive interventions.

This event will explore the impacts of fuel poverty and the cost-of-living crisis, as well as the wide range of support services landlords are offering to residents.  Hear from expert speakers on approaches to preventing poverty and innovative best practice projects supporting tenants most in need.

We’ll highlight some of the best initiatives and share practical guidance and best practice.

We’ll hear from leading experts on topics including:

• Prevention and proactive actions: how do we identify situations before they escalate?
• The practical impact of rising bills and the cost-of-living crisis on tenants
• Partnership working and community engagement
• Hyper-local/regional support approaches
• Innovative projects providing vital support.

This event is essential for anyone working in housing management and income management particularly in money advice and tenancy sustainment teams:

• Housing officers
• Neighbourhood teams
• Directors of neighbourhoods and income management
• Rent recovery and income teams.

Francesca Yates, Executive Director, CommuniCare

CommuniCare is an Advice Charity supporting people in and around Reading. In the 10 years that Francesa has been in place, she has worked to extend the reach of the charity and increase the number of clients they can support.  As well as the Advice Centre, she has developed 7 weekly outreach sessions run across the town and a home visiting service.

Francesca and the team aim to be both reactive and proactive, identifying issues and needs and working on ways to best meet these needs. As a small charity they are able to be flexible and adapt quickly to change.

Over the past 24 months there has been a significant increase in the number of housing issues the team are dealing with. CommuniCare are a member of NHAS and have access to their professional helpline for more complex cases. The team also attend both NHAS and Shelter training, ensuring their knowledge and understanding is up to date.

Francesca has built a team of 7 paid staff and 22 volunteers. The aim of the CommuniCare Team is to support the people in need across the town, with a focus on those who are most vulnerable.

In 2023 CommuniCare supported 6,180 clients face to face.

George Unsworth, Director, Mortar Works

George is a service and systems designer specialising in improving the accessibility and impact of services. He is the lead designer of the LGA’s Digital Inclusion Triage Tool, the GLA’s Tenancy Sustainment Tool and the Dementia Friendly Venues Charter.

He leads on the development of Mortar’s service design framework Hoop’d, and supports the creation of business cases for Mortar’s FirstPoint Case Manager, an early engagement and prevention system for delivering services and support to those that are vulnerable or in crisis.

Aileen Evans, Group Chief Executive, Grand Union Housing Group

Aileen Evans is Chief Executive Officer of Grand Union Housing Group and at the end of June 2021 completed her term as the president of the Chartered Institute of Housing, the professional body for those working in housing.

A qualified coach and NLP master practitioner she has a strong interest in understanding healthy organisational cultures and the impact on performance.

An emerging mental health campaigner, she was, as part of her presidential campaign, working with the metal health charity MIND to provide a guide for housing organisations on creating mentally health organisations and had a fundraising target of £50K to support MIND.

If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

Cancellations must be made in writing, and will be acknowledged by HQN Limited.