Working with managing agents and getting the most out of the relationship can be challenging. Find out how to tackle thorny issues and get assurance that services are value for money and comply with consumer standards and building safety regulations. 

  • Read more

    As the landlord the onus is on you to be compliant – with the consumer standards, with health and safety legislation, with fire and building regulations. That means you are responsible for ensuring any third-party managing agents that manage homes on your behalf are meeting all the obligations.

    However, that’s easier said than done. Managing those relationships is often complicated with  different contractual terms and leases to be on top of, changing personnel and a significant amount of legislation to understand.

    That’s why HQN has put together this practical workshop to help you get the most out of your relationships with your managing agents and get the assurance you need.

    Our expert speakers and practitioners to explore the knotty issues involved in these relationships, tease out solutions and get practical advice with problem-solving tips.

    What will be covered:

    • An overview of the issues – how to get the most out of the relationship and deliver value for money
    • A legal perspective – the landlord responsibilities and managing agent responsibilities
    • A Managing Agents’ perspective – what do they need from landlords?
    • How to read your leases and enforce them
    • How to manage contracts and improve your relationships – a practitioner’s perspective.

    Essential for:

    • Housing associations, councils and ALMO staff with responsibility for third party managing agents
    • Portfolio/block managers
    • Contract managers and legal advisors
    • Procurement managers
    • Development teams
    • Housing managers with relationships with third party managing agents
    • Complaints officers dealing with complaints regarding third party managing agents
    • Facilities managers
    • Estate services managers.
  • Our programme

    10.30 Chair’s welcome and introductions

      • Jackie Dickins, Associate, HQN

    10.35 Setting the scene

      • Steve Michaux, Leasehold Expert

    11.05 ARMA – a managing agent’s perspective

      • Speaker TBC

    11.35 Break

    11.45 Birkett’s – a legal perspective on contracts

      • Jonathan Hulley, Partner, Birketts

    12.15 How to read your lease

      • Jackie Dickins, Associate, HQN

    12.45 Break

    12.55 A practitioner’s perspective

      • Saleh Mirza, A2Dominion

    13.25 Chair’s closing remarks

    13.30 Close

  • Our speakers

    Jackie Dickins, Associate, HQN

    Jackie Dickins has been an HQN Associate since 2001 and is our lead consultant for HQN’s Leasehold Network. Prior to this she held positions at a London borough and two large housing associations based in London, where she was responsible for leasehold management and promoting work in the field of low-cost home ownership initiatives. Jackie undertakes many of HQN’s service reviews and service improvement work on leaseholder and home ownership. She has also worked in interim positions with a number of local authorities, arm’s length management organisations and housing associations as Head of Home Ownership/Home Ownership Manager.

    Jackie also runs pre-exam workshops at associate and member level for the Institute of Residential Property Managers (IRPM) and is delivering training for apprentices seeking associate membership of the IRPM.

    Jackie is responsible for developing, and is a lead assessor of HQN’s leasehold accreditation scheme.

    Jonathan Hulley, Partner, Birketts

    Jonathan is an acknowledged expert in the field of housing and leasehold management law. He qualified as a solicitor in 2003. He is also known for advising social housing providers on best practice, policy and procedure, including the consumer standards set by the social housing regulator which Housing Associations have to meet.

    Saleh Mirza, A2 Dominion

    Saleh has been with A2Dominion for 19 years undertaking various roles throughout that time, including a few stints in overseeing their managing agent portfolio. Currently as Head of Building and Fire Safety he’s actively involved in helping A2Dominion establish their accountable person duties with all 3rd party agents, as well as leading on responding to the RSH on A2Dominion’s MA Management.

    Steve Michaux, Leasehold Expert

  • Price and booking


    Ticket Type Price Spaces
    Member ticket £180.00
    Non-member ticket £220.00

    Registration Information

    Booking Summary

    Please select at least one space to proceed with your booking.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we’ll process the booking for you.

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.


30 April 2024
10:30am - 1:30pm
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