This workshop takes a practical look at best practice and the effective measures you should be taking on rechargeable repairs – your rechargeable repairs policy, prevention measures, charging and collection strategies. Top tips and useful case studies.

  • Read more

    There is a misconception that rechargeable repairs debts aren’t worth chasing.

    As a result, many housing providers are missing opportunities to enforce tenancy conditions and minimise their rechargeable repairs expenditure.

    This workshop takes a step-by-step approach to rechargeable repairs and provides delegates with the tools and understanding you need to set up/improve your own rechargeable repairs service and hear from examples of best practice.

    The areas we will cover are:

    • An examination of preventative measures
    • What is considered appropriate within tenancy agreements
    • Tenant collaboration and understanding
    • Corporate and collective responsibility and accountability
    • Role of customer facing offices / technical officers
    • What are rechargeable / chargeable items
    • Void dilapidations
    • How to determine costs
    • Administration fees
    • Invoicing and charging
    • Use of incentives and discounts
    • Sanctions and deterrents
    • Vulnerability of tenants
    • Managing expectations
    • Performance measures.

    HQN associate, Kevin Bentley will lead this workshop using his considerable experience of the housing sector to provide practical advice on maximising your repair income and minimising customer debt.

    Essential for:

    • Income managers
    • Income collection officers
    • Repairs officers
    • Housing managers
    • Estate managers
    • Customer Services Officers
    • Technical officers. 

    What you will take away from the workshop:

    •  An understanding of the essential components of an effective recharge repairs strategy
    • Appropriate use of discounts and full and final settlement
    • Realisation of the advantages and pitfalls of actively pursuing recharges
    • The need for corporate and collective responsibility
    • An understanding of roles and responsibilities within your organisation
    • Examples of best practice
    • An awareness of your own areas for improvement.


    ‘Really enjoyed the event and the opportunity to make contacts is brilliant.’ Grwp Cynefin

    ‘Good subject matter and very insightful.’ Gloucester City Homes

    ‘I found the content appropriate, knowledgeable speakers and well paced with opportunities for some meaningful discussion.’ Orbit Housing

  • Our speakers

    Kevin Bentley, Associate, HQN

    Kevin has worked in social housing in both the local government and housing association sectors for over 25 years, specialising in housing maintenance and stock investment issues.

    Kevin has been a HQN Associate for over 14 years, providing advice and support to many housing organisations.

    He has in-depth knowledge of all aspects of operational delivery and strategic asset management in the sector. He regularly carries out reviews of gas servicing and maintenance for organisations. He has in-depth knowledge of service delivery and best practice in the sector delivered by in-house/DLO contractors and out-sourced arrangements

    Kevin is also one of HQN’s key accreditation assessors specialising in HQN: DLO and HQN: gas repairs and asset management accreditations. He is also one of HQN’s trainers responsible for contract management and procurement.

    Kevin has carried out upwards of 120 service reviews and similar in-depth assessments of repairs and maintenance services for HQN clients, including a large number of gas servicing and maintenance reviews for organisations with both in-house contractors or outsourced and hybrid arrangements.

  • Price and booking


    Ticket Type Price Spaces
    Member ticket £180.00
    Non-member ticket £220.00

    Registration Information

    Booking Summary

    Please select at least one space to proceed with your booking.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we’ll process the booking for you.

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.


03 July 2024
10:30am - 1:30pm
Book now

Making a booking:
You don’t need to be logged in to make a booking.

Step 1: Select the number of delegates you would like to book on this session
Step 2: Complete the delegate details
Step 3: Check the details, tick the consent box, and press the book now button
Step 4: Member discounts will automatically be applied on the next page
Step 5: To use a coupon code please enter this at the top of the checkout page by clicking on the link
Step 6: Complete the booking details
Step 7: Confirm your booking
Step 8: You will receive a confirmation email with an order number, if you don’t receive this within 24 hours please get in touch with us – [email protected]