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The HQN annual conference 2022: Past, present and future

  • Type HQN Event
  • Start 12 Jul 2022 10:30
  • End 20 Jul 2022 17:00


The HQN annual conference 2022: Past, present and future

Virtual conference

To mark HQN’s 25th anniversary, our annual conference sees us to return to live events for the first time since March 2020. Over three days (two virtual, one in London), we will be focusing on three key themes – how we got to where we are now, finding practical solutions to the current challenges and what we need to do now to shape a better future. Join us.

This year’s HQN annual conference takes place a few weeks after the fifth anniversary of the Grenfell tower disaster.

During that time, the government has proposed solutions to the systemic failures that played a part in the tragedy. The Social Housing White Paper, changes to regulation and the Building Safety Bill have provided a roadmap to a better future but these reforms are taking years to implement.

Meanwhile, the sector’s reputation lies in tatters. National news coverage chronicling tenants’ despair at the state of their homes, social media activists shaming landlords across the UK, the cladding crisis, chief executive pay, mega mergers and the breakdown in trust with our own residents have all played a part.

Housing providers are juggling these issues (and the associated costs) at a time when they are expected to have one eye on the future. But how do we plan for the zero carbon homes of tomorrow when we are constantly firefighting issues with our existing stock.

On top of this, residents are facing a cost-of-living crisis at a time when many landlords are increasing their rents by 4.1%. We face the dilemma of wanting to help but being seen as part of the problem.

So, what can we do to get on top of this ‘perfect storm’?

The title for this year’s conference is ‘past, present and future’ and we’ll be taking stock on the current state of the sector, what we can learn from the past, how we can put things right and thinking about what the future holds.

At HQN, we specialise in providing hands-on help to housing professionals with the aim of driving up standards across the sector. It’s an approach we aim to reflect at this year’s conference.

During the three days, you’ll get to hear from some of housing’s most influential people and organisations – from tenant campaigners to government ministers. We have asked all of them to think about practical solutions to the current challenges we face and what we need to do now to shape a better future for residents.

The final day of the conference will mark our first in-person event since the Covid-19 pandemic, taking place in central London at 'The View' on Wednesday 20 JulyAs part of our 25th anniversary celebrations, we’ll be holding a drinks reception for delegates and speakers directly after the conference finishes.

We want to ensure the conference is as inclusive as possible, and we know how popular our virtual sessions have been. So, we will be hosting two virtual conference days on Tuesday 12 July and Thursday 14 July.

Day one (12 July, virtual) – How did we get here?

On day one, Alison Inman and Lara Oyedele will join Alistair McIntosh and other panel members to discuss the changes they've seen over the past 25 years (for better and worse), and their thoughts on the sector’s current direction of travel.

Lara will also be setting out her vision for the next 12 months as incoming President of the Chartered Institute of Housing.

One of the key sessions of the day will mark the fifth anniversary of the Grenfell tower disaster where we will ask the question - have we delivered any meaningful change?

Day two (14 July, virtual) – Where we are now

On day two, the Housing Ombudsman, Richard Blakeway, will deliver a keynote address looking at disrepair and complaints - offering practical solutions to some of the issues he is seeing.

On the same morning, Kate Dodsworth, Director of Consumer Regulation at the Regulator of Social Housing, will provide an update on the new Social Housing Regulation Bill and the introduction of the new Tenant Satisfaction Measures.

Jo Causon, Chief Executive of the Institute of Customer Service, meanwhile, will share her thoughts on the state of customer service in housing with reference to the current professionalisation review and the important role customer-facing teams play (but often not recognised).

Day two will also focus on the ongoing cost-of-living crisis and what role social housing providers can play in supporting residents.

Day three (20 July, The View, London) – Shaping our future

The third day will see us return to live events for the first time since March 2020.

We have a host of top speakers lined up, with sessions covering everything from resetting our relationship with residents (in a meaningful way) to climate change and the decarbonisation agenda.

We also hope to hear from Big Issue founder Lord Bird on his Future Generations Bill which aims to establish a set of national wellbeing goals that would require public bodies to act in pursuit of the United Kingdom’s environmental, social, economic, and cultural wellbeing by meeting key objectives.

And with one eye on the future, we will be announcing the winner of this year’s Housing’s Next Generation competition.

As part of the day, we’ll be holding a drinks reception for delegates and speakers directly after the conference finishes. We look forward to seeing you there!

Confirmed speakers:

  • Alistair McIntosh, Chief Executive, Housing Quality Network
  • Kate Dodsworth, Director of Consumer Regulation, Regulator of Social Housing
  • Richard Blakeway, The Housing Ombudsman
  • Jo Causon, Chief Executive, Institute of Customer Service
  • Lara Oyedele, President Elect, Chartered Institute of Housing
  • Alison Inman, Board member at Saffron Housing Trust, The Housing Diversity Network and Tpas England
  • Paul Hickman, Professor of Housing and Social Policy, Sheffield Hallam University.

More speakers to be announced shortly.

Sponsorship and Exhibition Enquiries

Sponsoring an HQN conference provides a fantastic opportunity for you to network with senior social housing decision makers and showcase your business’s expertise, services, and products to a targeted audience.

If you are interested in collaborating with us at our HQN Annual Conference and first in-person event in 2022 and receiving a copy of our media pack for this event, please contact Gemma Meeks for more information.

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Note: Questions marked by * are mandatory

Please provide details of all delegates attending
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Further infomation:

Delegate fees:
Non-members of: The Housing Quality Network/Housing Quality Network Cymru: ALL three days
1 delegate: £225.00 *
2 delegates: £200.00 *
3+: £175.00 *

Members of: The Housing Quality Network/Housing Quality Network Cymru:
First place FREE (additional places at £99* – covers all three days. Or £49 for virtual only sessions)

Virtual only: £125.00*
In-person only: £150.00*

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* Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

Cancellations and substitutions:

If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

Cancellations must be made in writing, and will be acknowledged by HQN Limited.



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