duration

Location
Virtual

Estates services teams have a huge impact on tenant satisfaction. The tenant voice is key to the new regulatory framework. Join us to discover how to improve the way you listen to and adapt services based on tenant feedback.

  • Read more

    One of the key Tenant Satisfaction Measures landlords must report on from April is how satisfied tenants are that their landlord makes a positive contribution to where they live.

    Well-maintained neighbourhoods, green spaces, and communal areas are the foundation of delivering on this. Tenants are demanding more from their landlords, they want to see how their service charges are being spent, and to have their concerns listened to and acted on.

    Is your team ready to report to tenants and the Regulator of Social Housing on your performance? Are you ready to work side by side with tenants to create neighbourhoods to be proud of?

    This year’s Estate Services Annual Conference will help you prepare with sessions covering:

    • Having the right technology in place to measure your performance and report accurate data to tenants and the Regulator
    • Best practice around listening to tenants and responding to their priorities in their communities
    • Operating in ways that support targets to tackle climate change and the Biodiversity Net Gain regulations.

    Book your place now and join us at the Estate Services Annual Conference to help ensure your team feels prepared and in the driving seat for the challenges ahead.

  • Programme

    10:30 Opening remarks and welcome from the Chair

    • Mica Joseph, Head of Estate Management at NHG

    10:40 Improving work with contractors, including around communal cleaning

    • Lizzie Stevens at NHG

    11:10 Groundwork on future-proofing against climate change

    • Jane Everitt, Principal Landscape Architect and Daniel Brittle, Community Programme Manager at Groundwork London

    11:40 Promoting Equality, Diversity, and Inclusion (EDI) in Estate Services

    • Edith Stokes, ED&I Consultant

    12:10 Lunch

    12:40 The role of estate services teams in driving up tenant satisfaction

    • Alistair McIntosh, Chief Executive, HQN

    13:10 GIS mapping

    • Rob Scholefield, Estate Services Operations Manager, LiveWest

    13:40 Break

    14:00 Case study of tenant engagement

    • Nic Bungay, Director of Housing and Assets, Habinteg Housing Association

    14:30 Closing remarks from the Chair

    14:45 Close

  • Our speakers

    Alistair McIntosh, Chief Executive, HQN

    Alistair McIntosh is one of the social housing sector’s most respected and best known personalities.

    As founder and Chief Executive of HQN, he is regarded as one of the foremost advisers on governance and regulation, specialising in VfM and stress testing. His hands-on approach sees Alistair leading on all HQN’s in-depth assessment mock exercises and support work, designing and running the popular Iron Grip sessions and chairing/speaking at conferences and events.

    Career highlights include setting up and running the National Federation of ALMOs, leading the popular consultation on the regulatory standards for housing, and developing an approach to VfM that won praise from the housing minister.

    A regular contributor to the housing press, Alistair’s columns are known for their humorous, pointed and painfully accurate assessment of the state of social housing.

    Edith Stokes, ED&I Consultant, Housing Diversity Network

    Edith brings a wealth of experience and knowledge, having served as an Equality, Diversity and Inclusion Lead across various sectors, including the private sector, mental health services, and the housing sector. She is an Associate Consultant at Housing Diversity Network (HDN), and her role involves providing support for consulting work, including delivering training and facilitating strategic sessions. She has prior experience supporting small to medium BAME housing associations with the delivery of facilities and maintenance services to residents. Her dedication is rooted in championing equity and inclusion for all.

    Mica Joseph, Head of Estate Management, Notting Hill Genesis

    With a career spanning over ten years in housing, five of which has been spent in estate services, Mica is determined to continue to work with the sector to improve service delivery across the country. Throughout her journey, she has had the opportunity to work with a diverse range of estates and is committed to positively impacting the lives of countless residents.

    Mica began her journey in estate services as a contract manager passionate about improving contract management and service delivery. Over the years, she has been challenged and developed by residents, colleagues and the different roles, which have all contributed to how she has approached her career to date.

    Mica’s recent role as Head of Estates Management at NHG marks a significant step in her career journey. Bringing together her extensive experience in housing management, estate services, stakeholder engagement and contract management, she knows what it takes to make an impact on the organisation’s largest mixed-tenure estates. With a holistic approach to estate management, Mica recognises the importance of integrating various disciplines within the organisation to better understand and meet the diverse needs of residents and the properties. She firmly believes that improving services requires collaboration and a deep understanding of customer requirements.

    Beyond her career, Mica loves to travel, spend time with friends and family and shopping, with a genuine dedication to making a positive impact on her personal and professional communities.

    Rob Scholefield, Estates Services Operations Manager, LiveWest

    Rob has worked in housing for almost 25 years in a  variety of practical and managerial roles, and is currently Estate Services Operations Manager at LiveWest. For over 20 years Rob has been involved with recording and mapping grounds maintenance and tree assets using GIS systems to enable better management and decision making. Accurate asset data is vitally important to delivering grounds maintenance at over 1,800 sites and managing 40,000 trees across the southwest of England.

    Jane Everitt, Principal Landscape Architect at Groundwork London

    Daniel Brittle, Community Programme Manager at Groundwork London

    Nic Bungay, Director of Housing and Assets, Habinteg Housing Association

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited

  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

Dates



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