duration

Location
Virtual

Estates services teams have a huge impact on tenant satisfaction. The tenant voice is key to the new regulatory framework. Join us to discover how to improve the way you listen to and adapt services based on tenant feedback.

  • Read more

    One of the key Tenant Satisfaction Measures landlords must report on from April is how satisfied tenants are that their landlord makes a positive contribution to where they live.

    Well-maintained neighbourhoods, green spaces, and communal areas are the foundation of delivering on this. Tenants are demanding more from their landlords, they want to see how their service charges are being spent, and to have their concerns listened to and acted on.

    Is your team ready to report to tenants and the Regulator of Social Housing on your performance? Are you ready to work side by side with tenants to create neighbourhoods to be proud of?

    This year’s Estate Services Annual Conference will help you prepare with sessions covering:

    • Having the right technology in place to measure your performance and report accurate data to tenants and the Regulator
    • Best practice around listening to tenants and responding to their priorities in their communities
    • Operating in ways that support targets to tackle climate change and the Biodiversity Net Gain regulations.

    Book your place now and join us at the Estate Services Annual Conference to help ensure your team feels prepared and in the driving seat for the challenges ahead.

  • Our speakers

    Edith Stokes, ED&I Consultant, Housing Diversity Network

    Edith brings a wealth of experience and knowledge, having served as an Equality, Diversity and Inclusion Lead across various sectors, including the private sector, mental health services, and the housing sector. She is an Associate Consultant at Housing Diversity Network (HDN), and her role involves providing support for consulting work, including delivering training and facilitating strategic sessions. She has prior experience supporting small to medium BAME housing associations with the delivery of facilities and maintenance services to residents. Her dedication is rooted in championing equity and inclusion for all.

    Mica Joseph, Head of Estate Management, Notting Hill Genesis

    With a career spanning over ten years in housing five of which has been spent in estate services, Mica is determined to continue to work with the sector to improve service delivery across the country. Throughout her journey, she has had the opportunity to work with a diverse range of estates and she is committed to positively impacting the lives of countless residents.

    Mica began her journey in estate services as a contract manager passionate about improving contract management and service delivery. Over the years, she has been challenged and developed by residents, colleagues and the different roles, which have all contributed to how she has approached her career to date.

    Mica’s recent role as Head of Estates Management at NHG marks a significant step in her career journey. Bringing together her extensive experience in housing management, estate services, stakeholder engagement, and contract management, she is takes to make an impact on the organisation’s largest mixed-tenure estates. With a holistic approach to estate management, Mica recognises the importance of integrating various disciplines within the organisation to better understand and meet the diverse needs of residents and the properties. She firmly believes that improving services requires collaboration and a deep understanding of customer requirements.

    Beyond her career, Mica loves to travel, spend time with friends and family and shopping, with a genuine dedication to making a positive impact on her personal and professional communities.

    Jamie Taylor, Account Manager, Public Sector Software (PSS)

    Rob Scholefield, Estates Services Operations Manager, LiveWest

  • Price and booking

    Tickets

    Ticket Type Price Spaces
    Early bird - Member ticket £150.00
    Early bird - Non-member ticket £200.00
    Member ticket £180.00
    Non-member ticket £220.00

    Registration Information


    Booking Summary

    Please select at least one space to proceed with your booking.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we’ll process the booking for you.

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited

Dates



13 June 2024
10:30am - 3:15pm
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