Suitable for:       All What does this mean?

EDI training is a crucial component of creating a welcoming and supportive environment in housing associations, where staff members are equipped to provide the best possible service to tenants and contribute positively to the community they serve.

Research shows, effective equality, diversity and inclusion (EDI) in organisations strengthens them.

EDI training will support your teams to:

  • Promote a diverse and inclusive environment.
  • Reduce discrimination and bias.
  • Provide fair and equal services:
  • Comply with legal and regulatory requirements.
  • Enhance tenant satisfaction.
  • Foster community.
  • Improve employee morale and retention.
  • Lead by example.

This session is interactive and provides a safe space for individuals to understand the key principles of EDI in today’s world.

  • Read more

    The aim of the training is to support you to:

    • Align new and existing teams to your organisation’s values and ambitions.
    • Equip colleagues with a deeper understanding and knowledge about Equality, Diversity and Inclusion to support them to embed EDI in everyday work.

    What will you learn?


    • What the terms Equality, Diversity and Inclusion (EDI) mean Legal aspects of EDI
    • Business/organisational aspects of EDI Moral aspects of EDI

    Bespoke add on options include:

    • Focus on Protected Characteristics
    • How to tackle discriminatory behaviours Banter and EDI
    • Building EDI into your customer service

    Other topics are available, let us know your training needs.

    Who should attend?

    • Everyone in your organisation

    We tailor all sessions to meet the needs of attendees eg, EDI for customer facing staff will focus on meeting customer needs. EDI for managers will focus on improving EDI in teams.

  • Our trainer

    Julie Ryder

    In December 1991, I was an ACIB certified banker with nothing in the way of me and a successful career. The month is significant as it marked the start of a journey from normal hearing to profound deafness. Life would never be the same again.

    The hearing aids were my first issue – ugly, uncomfortable and noticeable. Once my hearing deteriorated to a moderate loss, I began to miss out on conversation, responding incorrectly to other people and 2nd guessing what had been said. Enjoyment from music and socialising started to ebb away. Severe deafness brought a whole new set of problems, particularly at work, resulting in a significantly downgraded job role. My self confidence was dive bombing as quickly as my hearing. The final straw came once I was unable to hear even my own voice. Profound deafness had cut me off from others and I’d lost myself too.

    With deafness now a permanent feature of my life, I had 2 options: give up or carry on. I started learning British Sign Language and then decided to learn to lip read too. With encouragement from Matt, my husband, I trained as a volunteer deaf awareness tutor with the UK charity ‘Hearing Concern’. This experience formed the precursor to the work we do today. The biggest breakthrough came in 2002 when I received a Cochlear Implant (CI) on my left side. For the first time in 11 years, I had stability. It was time to start living.

    I felt energised and wanted to use my experiences positively. It was clear that employers and service providers needed more skills, knowledge and confidence to include deaf people (and other marginalised people too). Since 2002 I’ve been prolific in researching, developing and delivering training and whether the driver for the training is law or business, it’s important to me that people are at the heart of it.

We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we’ll be in touch.