Duration
Half-day
Location
In-house
Availability
Good
Suitable for: All What does this mean?
This workshop is interactive and consists of both trainer delivery of information and participant activities and case studies, with an aim to increase the ability of the organisation and its people to collect information about tenants/customers/residents, so as to improve services.
-
Read more
Objectives:
- To outline the benefits and legal requirements for EDI Data Collection
- To ensure participants know how EDI data collection can be used to improve services
- To address potential difficulties with collecting data
- To enable participants to decide what questions to ask and what terminology to use.
Learning outcomes:
By the end of the session participants will:
- Understand how tenants/customers information can be used to tailor services to individuals
- Understand how tenants/customers information can be used to identify barriers in service delivery, and to improve service development and delivery
- Understand the benefits of, and legal requirements for, data collection
- Be able to overcome barriers to data collection
- Understand what questions can be asked and what terminology to use.
Outline Programme:
- What is tenant/customer profiling?
- Why collect tenants/customers’ data? Benefits of collecting data and legal requirements
- How do you collect data and when do you use it to tailor services at the moment?
- Using the information you collect
- Data protection
- The questions: What to ask
- Overcoming barriers to data collection.
-
Our trainer
Colin Heyman has worked in the field of both Equality, Diversity and Inclusion (EDI), and Leadership, for over 25 years, and is the Lead Facilitator for HQN’s EDI network. He’s worked with a lot of different organisations, for example Housing Associations, Local Authorities, arts organisations, Universities, the third sector, and small private companies.
Although not a housing expert, Colin has worked with a lot of different associations over the years so has an understanding of the sector. His wide EDI expertise and external perspective can help you to move forward in your EDI practice.
We can bring this course to you.
If you have five or more staff interested our
in-house training offers great value for money.
Complete the form below and we’ll be in touch.