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  1. Future housing trends – London and the South East

    Details

    Future housing trends

    Working out where and how people want to live is a key consideration for organisations seeking to develop new homes.

    From social housing and market rent to shared ownership and outright sale, housing providers need to understand the wants and needs of potential future residents to be able to build the right homes in the right places.

    In December, HQN is joining forces with data giants CACI for the first in a series of events that will interest those looking to acquire, develop, sell and market new schemes, with the focus on five key trends:

    Urbanisation – By the end of the next decade, the number of people worldwide living in cities with more than one million residents will jump from 3.1 billion to 3.8 billion, a 22% rise! But what does that mean for density levels and rural communities?

    Demographic changes – By 2030, 43% of households will consist of just one or two people, increasing demand for smaller homes. But an aging population will encourage the development of larger housing to accommodate multiple generations living under one roof.

    Sustainability – By 2018, 88 countries had guidelines for building-related energy consumption or greenhouse gas emissions, compared with 38 countries in 1994. And with the UK Government committed to 'net zero' carbon emissions by 2050, the ramifications are huge for housing providers.

    Affordability – According to the ONS, housing affordability has actually stablised in England and Wales – but 77 local authority areas have become less affordable over the last five years (mostly in London, the South East and the East of England); there were no local authorities in which affordability improved.

    Digital economy – As the economy becomes more digital, what people look for in a house is changing. 65% of millennials and Generation Z interact with each other more through digital means than they do in person. Such trends are increasing interest in remote work, home offices, smart homes, and shared living, among other things.

    Delegates attending our Future Housing Trends event will gain insights into the following:

    • Future population trends
    • Area affordability by region
    • Impact of demographic shift on household make-up
    • Lifestyle patterns, characteristics and behaviours of the changing UK population
    • The relationship between home and work
    • Impact of factors such as air pollution and future green belt on-site feasibility/regeneration projects.

    About CACI

    CACI is the company behind the annual Hot 100 UK Residential Index, which combines property affordability with quality of life data, including employment levels, provision of local amenities and public transport accessibility. They are also known for their geodemographic segmentation of the UK: Acorn.

    This event is also being run in Manchester.

    find out more

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    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on Friday 11 October 2019.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    In association with:

    CACI

    Map and directions:

    Directions

    Programme:

    Download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  2. The housing law review of the year

    Details

    The housing law review of the year

    Keep up to speed with the latest changes to housing policy, legislation and case law with our popular housing law workshops in association with Trowers and Hamlins.

    With political events moving at a rapid pace, key developments in the world of housing may have been missed. These events will allow delegates to catch their breath and take stock of everything that has happened in 2019 and the implications for the future.

    Full details to follow...

    Free to members

    This event will also be held in London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Free places available to members of the Housing Quality Network**

    *Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    ** As per your membership package. To check your eligibility, email hqn@hqnetwork.co.uk

    Registration will start 30 minutes before the first session and refreshments will be available.

    In association with

    Trowers and hamlins

    Map and directions

    Click here to download directions to the venue

    Programme

    Download programme here 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  3. The housing law review of the year

    Details

    The housing law review of the year

    Keep up to speed with the latest changes to housing policy, legislation and case law with our popular housing law workshops in association with Trowers and Hamlins.

    With political events moving at a rapid pace, key developments in the world of housing may have been missed. These events will allow delegates to catch their breath and take stock of everything that has happened in 2019 and the implications for the future.

    Full details to follow...

    Free to members

    This event will also be held in Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Free places available to members of the Housing Quality Network**

    *Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    ** As per your membership package. To check your eligibility, email hqn@hqnetwork.co.uk

    Registration will start 30 minutes before the first session and refreshments will be available.

    In association with

    Trowers and hamlins

    Map and directions

    Click here to download directions to the venue

    Programme

    Download the programme  

     Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  4. Universal Credit: Where do we go from here?

    Details

    Universal Credit: Where do we go from here?

    Unfortunately, DWP can no longer attend the “Universal Credit - where do we go from here” event in Cardiff on 11 December due to the upcoming general election.

    However, it still promises to be an informative and highly useful day.

    Tony Newman will chair each event and provide a summary of the key learning from UC so far, including the features of top performers and an updated UC action plan. Tony will present a session “What have we learnt from DWP’s recent UC presentations.” Tony’s presentation will cover the latest information about the programme, together with HQN’s latest findings from working across the housing sector and include a question and answer session. DWP have agreed to pick up any questions that cannot be answered on the day.

    HQN Associate and RIEN Lead, Tony Newman, will chair each event and provide a summary of the key learning from UC so far, including the features of top performers and an updated UC action plan.

    We’re delighted to announce that Paul Gilbert, Director of Customer Accounts at L&Q will be joining us at each event. Paul will provide practical tips on modelling the impact of UC and learning from customer insight into payment behaviours, to shape both a strategic and operational response.   

    The events will take place at the locations voted for by RIEN members and we thank everyone who voted.

    Further information and full programme to follow.

    SOLD OUT. To join our waiting list, please email events@hqnetwork.co.uk.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on 8 November 2019. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Map and directions

    Click here to download directions to the venue  

    Programme:

    Download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start15 Jan 2020 10:00
    • End15 Jan 2020 16:00

    Aftershock 2020 – what will a new year and a new government mean for housing?

    Details

    Aftershock 2020

    Get an expert view of the housing landscape in 2020 from those in the know, including RSH and Moody's.

    Regardless of who's in Downing Street on 31 December, 2020 is likely to be a year of momentous change.

    With significant political, social and economic aftershocks on the horizon, housing providers need to be on top of their game if they are to deliver on their business plans and serve the needs of their residents.

    At our first major event of 2020, HQN is bringing together some of housing's top commentators, policy chiefs, analysts and chief executives to make sense of it all.

    We will attempt to provide you with a roadmap to help you navigate the next 12 months, covering key areas of housing from the state of the UK property market to policy and regulation.

    Confirmed sessions and speakers:

    • Chair: Alistair McIntosh, Chief Executive, HQN
    • Toby Lloyd, former Number 10 housing policy advisor
    • Regulation – From consumer regulation to the new Rent Standard – Will Perry, Director of Strategy, RSH 
    • Health and safety compliance – Gill Kernick, International safety consultant and former Grenfell Tower resident
    • Progress on and predictions for preventing homelessness – Rick Henderson, Chief Executive, Homeless Link
    • Prospects for UK housing associations in 2020 – Jennifer Wong, VP – Senior Credit Officer, Moody's.

    More to be announced...

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 13 December 2019. 

    *Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start15 Jan 2020 10:00
    • End15 Jan 2020 16:00

    GDPR 2020 – lessons learned from the first 20 months

    Details

    GDPR 2020

    Get up to date with GDPR and reflect on the lessons learned at these bespoke events for housing professionals.

    The introduction of the General Data Protection Regulation (GDPR) fundamentally changed the way we handle and use people's personal information.

    25 May 2018; the day the new legislation came into effect, was marked by messages of impending doom and the threat of extortionate fines for organisations if they did not comply. Not to mention millions of emails from organisations that you hadn’t heard from in years asking for consent to process your data. 

    But as we enter 2020, what has the practical impact of GDPR been on the housing sector?

    This interactive event, led by GDPR experts Jill Jones and Helen Iles, will discuss the latest developments in GDPR and reflect on the lessons learned to date, focusing on common pitfalls in the sector, how to effectively manage a data breach and how you can measure your organisation's compliance with GDPR.

    Sessions will cover:

    • GDPR – A look back to May 2018 – What were the changes
    • Fast forward to 2020 – where are we now and what has happened
    • The challenges which the housing sector has faced, including recent case studies
    • Are you on the right track? Practical tools and techniques to help keep you on the right side of the law.

    What will delegates learn?

    • A reminder of the changes brought in by GDPR and what they have meant in practical terms to the housing sector
    • The latest developments in GDPR
    • The common pitfalls with GDPR compliance and how to avoid them
    • Dealing with breaches
    • Measuring your organisations compliance with the GDPR toolkit.

    Confirmed speakers:

    • Jill Jones, Director, The Assurance Hub

    Who should attend?

    This event is essential for data protection officers, directors, managers and board members wanting to improve their understanding of GDPR, check their organisation’s compliance and learn lessons from the first 20 months.

    About our speakers

    Jill Jones is a registered risk practitioner, specialising in risk management services, compliance with GDPR and business continuity/emergency planning. She has over 15 years’ experience in governance, assurance, health and safety and risk management. She has worked predominantly in the social housing and charitable sectors for the last 10 years and also has a wealth of experience in the private sector.

    This event is also be held in Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 13 December 2019. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start16 Jan 2020 10:00
    • End16 Jan 2020 16:00

    Above and beyond – new approaches to allocations and lettings

    Details

    Above and beyond

    ‘Who gets housed’, ‘how’ and ‘when, if at all’ are vital questions for councils, housing associations, third sector agencies and, most importantly, people who need a roof over the head. Come along to these events to get some answers.

    Tackling the thorny issue of who has a right to affordable housing, this event will attempt to answer the fundamental question: how do we decide who lives in our homes?

    The challenges facing the allocations system are immense. Nationally there are 1.1 million households on waiting lists. At the same time, there is a dwindling number of lettings – nearly 400,000 in 2013/14 compared to just over 310,000 in 2017/18.

    Social housing providers are quick to recognise the problems – not enough affordable homes being built, the impact of the right to buy on existing stock – but are they willing to be part of the solution?

    As housing associations exercise greater control over who they house, what does this mean for the future of choice-based letting schemes and where does it leave councils with a statutory duty to provide accommodation for the most vulnerable?

    The role of allocations and lettings teams has arguably never been more important. Adopting an approach that is fair and equitable, makes the best use of existing stock and helps to meet local housing need in partnership with other organisations, is easier said than done.

    But help is at hand. Fresh thinking is emerging that sets out to transform the way allocations and lettings schemes operate.

    This one-day seminar will look at new approaches but also fresh challenges that lay ahead.

    Key themes:

    • The emerging policy framework
    • Lessons from recent reviews of the allocations system
    • Reflections on the current challenges and opportunities
    • The future of choice-based lettings
    • Affordability checks
    • The Homelessness Reduction Act and the impact of Housing First on nominations
    • Fixed term tenancies
    • The role of the private rented sector
    • The digital agenda
    • Exploring new approaches and ideas.

    Who should attend?

    • Directors of housing and neighbourhoods
    • Allocations and lettings teams
    • Strategy and policy teams
    • Board members
    • Local Authority strategic housing teams.

    This event is also taking place in Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 13 December 2019. 

    *Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start21 Jan 2020 10:00
    • End21 Jan 2020 16:00

    Stress testing 2020 – preparing for every eventuality

    Details

    Stress testing 2020 – preparing for every eventuality

    Refresh your approach to stress testing and understand the key sector risks from the regulator. 

    "We have reinforced our expectation that boards take ownership of their organisation’s stress testing and ensure they understand the impact of economic cycles as well as one-off shocks on their businesses"

    Regulator of Social Housing 2019

    A new year and a new government – stress testing the resilience of housing providers has never been more important.

    At our 2020 stress testing events, the RSH will underline what needs to be done and highlight key concerns from its annual sector risk profile – focusing on the key issues affecting London and the South.

    In a world where it's becoming impossible to predict what will happen week by week this essential event will make sure you prepare your organisation against every eventuality.

    You will get to hear from HQN's own stress testing experts as well as practitioners happy to share their approach.

    Key themes:    

    • Sector risk and stress testing priorities – with a focus on the housing market in London and the South
    • Potential UK economic shocks and mitigations
    • Getting risk maps right – why have they consistently failed to spot dangers?
    • Good practice on spotting and mitigating risks at individual associations
    • Using modelling and other evidence to facilitate effective board discussions on stress testing
    • Common flaws in stress testing – such as optimism bias (the housing market always turns round), glib mitigations (don’t worry we can get high rents for all the homes we can’t sell), dangerous mitigations (chopping the maintenance spending as a balancing figure), and not getting the right data at the right time (curtailing your response time)
    • Advice on multivariate stress testing to examine financial and operational resilience.

    Confirmed speakers:

    • Will Perry, Director of Strategy, The Regulator of Social Housing
    • Alistair McIntosh, Chief Executive, HQN
    • Ian Parker, Lead Associate, HQN Housing Finance Network.
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 20 December 2019. 

    *Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start22 Jan 2020 10:00
    • End22 Jan 2020 16:00

    GDPR 2020 – lessons learned from the first 20 months

    Details

    GDPR 2020

    Get up to date with GDPR and reflect on the lessons learned at these bespoke events for housing professionals.

    The introduction of the General Data Protection Regulation (GDPR) fundamentally changed the way we handle and use people's personal information.

    25 May 2018; the day the new legislation came into effect, was marked by messages of impending doom and the threat of extortionate fines for organisations if they did not comply. Not to mention millions of emails from organisations that you hadn’t heard from in years asking for consent to process your data. 

    But as we enter 2020, what has the practical impact of GDPR been on the housing sector?

    This interactive event, led by GDPR experts Jill Jones and Helen Iles, will discuss the latest developments in GDPR and reflect on the lessons learned to date, focusing on common pitfalls in the sector, how to effectively manage a data breach and how you can measure your organisation's compliance with GDPR.

    Sessions will cover:

    • GDPR – A look back to May 2018 – What were the changes
    • Fast forward to 2020 – where are we now and what has happened
    • The challenges which the housing sector has faced, including recent case studies
    • Are you on the right track? Practical tools and techniques to help keep you on the right side of the law.

    What will delegates learn?

    • A reminder of the changes brought in by GDPR and what they have meant in practical terms to the housing sector
    • The latest developments in GDPR
    • The common pitfalls with GDPR compliance and how to avoid them
    • Dealing with breaches
    • Measuring your organisations compliance with the GDPR toolkit.

    Confirmed speakers:

    • Jill Jones, Director, The Assurance Hub

    Who should attend?

    This event is essential for data protection officers, directors, managers and board members wanting to improve their understanding of GDPR, check their organisation’s compliance and learn lessons from the first 20 months.

    About our speakers

    Jill Jones is a registered risk practitioner, specialising in risk management services, compliance with GDPR and business continuity/emergency planning. She has over 15 years’ experience in governance, assurance, health and safety and risk management. She has worked predominantly in the social housing and charitable sectors for the last 10 years and also has a wealth of experience in the private sector.

    This event is also be held in London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 20 December 2019. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start24 Jan 2020 10:00
    • End24 Jan 2020 14:30

    Housing Ombudsman workshop: Spotlight on repairs

    Details

    Housing Ombudsman workshop

    Dissatisfaction with day-to-day (‘responsive’) repairs accounts for over a third of complaints made to the Ombudsman each year.

    Living in a home in a poor state of repair can have a significant impact on residents. It can cause stress and frustration, and damage the ongoing relationship with the landlord.

    Delivering a good repairs service is a high priority for landlords and many handle complaints very well – but there is room for improvement.

    HQN is once again delighted to be partnering with the Housing Ombudsman Service on this new series of practical and interactive workshops.

    The half-day workshops will be delivered by the Ombudsman's own expert trainers and will focus on the following themes:

    • How the Housing Ombudsman Service investigates repairs complaints – what you need to know
    • Understanding the key causes of repairs complaints
    • Preventing common complaints
    • Understanding the responsibilities of all parties
    • Speeding up response times and closing complaints early
    • Better record keeping
    • Lessons learned
    • Your questions answered.

    The session will also look at the application of the Dispute Resolution Principles in dealing with repairs complaints.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

    This event is also taking place in Leeds, Bristol and Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £160.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start28 Jan 2020 10:00
    • End28 Jan 2020 13:00

    Gotcha! Getting to grips with annual reports

    Details

    Gotcha! Getting to grip with annual reports

    Turn your glossy brochures and fancy e-zines read by no one into something useful to tenants.

    Stop press!

    Housing providers are facing a kicking from the regulator if they don't sort out the quality of their annual reports.

    The RSH has warned landlords that the yearly reports to tenants are mandatory and should explicitly tell them how well (or how badly) they are performing.

    Annual reports play an important role in making organisations more transparent to their residents – so facts, figures and essential messages – such as that 2020 rent rise – are key.

    Hatchet job!

    Unfortunately, here at HQN, we don't think many of the annual reports we see are fit for purpose. The flaws include:

    • Lots of unsubstantiated boasting (we are fantastic)
    • Too much jargon and corporate bluster
    • Pointless meandering introductions from the chair
    • Spellbinding graphics that contain no actual information
    • Zero comparative data
    • No sign that tenants have been asked what they want to see in these reports (in fact it is often impossible to discern the intended audience at all).

    But fear not. At this half-day masterclass, led by HQN chief executive Alistair McIntosh and former national newspaper journalist John McJannet, we will give you everything you need to transform your annual reports from a glossy and vacuous PR exercise into something truly worthwhile and regulator approved. Tanya Edwards from First Choice Homes Oldham will also be giving her insight.

    Our team of experts will:

    • Study delegates’ annual reports
    • Produce a mock annual report with some flaws for the delegates to analyse
    • Provide guidance for producing a good annual report
    • Explore the various different formats.

    Delegates will go away inspired with loads of tips for transforming their reports.

    find out more

    Meet At

    Delegate fees:

    Full price: £209.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Please note that registration is half an hour before the start time and timings are subject to change.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueChester
    • Start29 Jan 2020 10:00
    • End29 Jan 2020 16:15

    Managing compliance

    Details

    Managing compliance

    Join us for an informative day crammed full of useful information relating to key landlord safety compliance areas, such gas and other heating sources, asbestos management, water hygiene, fixed electrical inspections and passenger and other lifts and lifting equipment.

    Find out your responsibilities in terms of compliance, what you can do to ensure you are meeting the requirements of legislation as well as keeping your tenants safe in their homes. We’ll also have an overview of the key recommendations that came out of phase one of the Grenfell Tower Inquiry as we hear from the Director of Safety at L&Q who will tell us what they are doing to address those recommendations.

    We will be covering:

    • Fire safety
    • Asbestos management
    • Water hygiene
    • Lifts and lifting equipment
    • Gas and other heating
    • Electrical safety.

    Who should attend?

    CEOs, board members, compliance managers and officers, directors and health and safety professionals.

    Our speakers

    We have a great selection of speakers, all of whom are experts in their field and have fantastic technical knowledge as well as experience of the social housing sector. The day will be chaired by Vicki Cutler who, as a Chartered Fellow of IOSH, has worked in the social housing sector as a health, safety and compliance specialist for many years. Vicki will be joined by:

    • Matt Dawes/John Haley, Senior Asbestos Trainers with Bradley Environmental
    • Chris Brown, Independent Water Hygiene Consultant
    • Spencer Henry, Electrical Consultant at Morgan Lambert
    • Steve Pettitt, Director of Safety at L&Q
    • Peter Leavers, Director, Stonewood Lift Consultants.

    Plus others who have been invited.

    Those who attend will receive a complimentary copy of our landlord safety compliance toolkit.

    This event is also being held in London. 

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 27 December 2019. 

    *Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start30 Jan 2020 10:00
    • End30 Jan 2020 16:00

    Above and beyond – new approaches to allocations and lettings

    Details

    Above and beyond

    ‘Who gets housed’, ‘how’ and ‘when, if at all’ are vital questions for councils, housing associations, third sector agencies and, most importantly, people who need a roof over the head. Come along to these events to get some answers.

    Tackling the thorny issue of who has a right to affordable housing, this event will attempt to answer the fundamental question: how do we decide who lives in our homes?

    The challenges facing the allocations system are immense. Nationally there are 1.1 million households on waiting lists. At the same time, there is a dwindling number of lettings – nearly 400,000 in 2013/14 compared to just over 310,000 in 2017/18.

    Social housing providers are quick to recognise the problems – not enough affordable homes being built, the impact of the right to buy on existing stock – but are they willing to be part of the solution?

    As housing associations exercise greater control over who they house, what does this mean for the future of choice-based letting schemes and where does it leave councils with a statutory duty to provide accommodation for the most vulnerable?

    The role of allocations and lettings teams has arguably never been more important. Adopting an approach that is fair and equitable, makes the best use of existing stock and helps to meet local housing need in partnership with other organisations, is easier said than done.

    But help is at hand. Fresh thinking is emerging that sets out to transform the way allocations and lettings schemes operate.

    This one-day seminar will look at new approaches but also fresh challenges that lay ahead.

    Key themes:

    • The emerging policy framework
    • Lessons from recent reviews of the allocations system
    • Reflections on the current challenges and opportunities
    • The future of choice-based lettings
    • Affordability checks
    • The Homelessness Reduction Act and the impact of Housing First on nominations
    • Fixed term tenancies
    • The role of the private rented sector
    • The digital agenda
    • Exploring new approaches and ideas.

    Who should attend?

    • Directors of housing and neighbourhoods
    • Allocations and lettings teams
    • Strategy and policy teams
    • Board members
    • Local Authority strategic housing teams.

    This event is also taking place in London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 27 December 2019. 

    *Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start30 Jan 2020 10:00
    • End30 Jan 2020 16:00

    Future housing trends – North West

    Details

    Future housing trends

    Working out where and how people want to live is a key consideration for organisations seeking to develop new homes.

    From social housing and market rent to shared ownership and outright sale, housing providers need to understand the wants and needs of potential future residents to be able to build the right homes in the right places.

    Following on from our December date, HQN is joining forces with data giants CACI for the next date in a series of events that will interest those looking to acquire, develop, sell and market new schemes, with the focus on five key trends:

    Urbanisation – By the end of the next decade, the number of people worldwide living in cities with more than one million residents will jump from 3.1 billion to 3.8 billion, a 22% rise! But what does that mean for density levels and rural communities?

    Demographic changes – By 2030, 43% of households will consist of just one or two people, increasing demand for smaller homes. But an aging population will encourage the development of larger housing to accommodate multiple generations living under one roof.

    Sustainability – By 2018, 88 countries had guidelines for building-related energy consumption or greenhouse gas emissions, compared with 38 countries in 1994. And with the UK Government committed to 'net zero' carbon emissions by 2050, the ramifications are huge for housing providers.

    Affordability – According to the ONS, housing affordability has actually stablised in England and Wales – but 77 local authority areas have become less affordable over the last five years (mostly in London, the South East and the East of England); there were no local authorities in which affordability improved.

    Digital economy – As the economy becomes more digital, what people look for in a house is changing. 65% of millennials and Generation Z interact with each other more through digital means than they do in person. Such trends are increasing interest in remote work, home offices, smart homes, and shared living, among other things.

    Delegates attending our Future Housing Trends event will gain insights into the following:

    • Future population trends
    • Area affordability by region
    • Impact of demographic shift on household make-up
    • Lifestyle patterns, characteristics and behaviours of the changing UK population
    • The relationship between home and work
    • Impact of factors such as air pollution and future green belt on-site feasibility/regeneration projects.

    About CACI

    CACI is the company behind the annual Hot 100 UK Residential Index, which combines property affordability with quality of life data, including employment levels, provision of local amenities and public transport accessibility. They are also known for their geodemographic segmentation of the UK: Acorn.

    This event is also being run in London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on Friday 27 December 2019.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    In association with:

    CACI

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueLondon
    • Start04 Feb 2020 10:00
    • End04 Feb 2020 16:15

    Managing compliance

    Details

    Managing compliance

    Join us for an informative day crammed full of useful information relating to key landlord safety compliance areas, such gas and other heating sources, asbestos management, water hygiene, fixed electrical inspections and passenger and other lifts and lifting equipment.

    Find out your responsibilities in terms of compliance, what you can do to ensure you are meeting the requirements of legislation as well as keeping your tenants safe in their homes. We’ll also have an overview of the key recommendations that came out of phase one of the Grenfell Tower Inquiry as we hear from the Director of Safety at L&Q who will tell us what they are doing to address those recommendations.

    We will be covering:

    • Fire safety
    • Asbestos management
    • Water hygiene
    • Lifts and lifting equipment
    • Gas and other heating
    • Electrical safety.

    Who should attend?

    CEOs, board members, compliance managers and officers, directors and health and safety professionals.

    Our speakers

    We have a great selection of speakers, all of whom are experts in their field and have fantastic technical knowledge as well as experience of the social housing sector. The day will be chaired by Vicki Cutler who, as a Chartered Fellow of IOSH, has worked in the social housing sector as a health, safety and compliance specialist for many years. Vicki will be joined by:

    • Matt Dawes/John Haley, Senior Asbestos Trainers with Bradley Environmental
    • Chris Brown, Independent Water Hygiene Consultant
    • Spencer Henry, Electrical Consultant at Morgan Lambert
    • Steve Pettitt, Director of Safety at L&Q
    • Peter Leavers, Director, Stonewood Lift Consultants.

    Plus others who have been invited.

    Those who attend will receive a complimentary copy of our landlord safety compliance toolkit.

    This event is also being held in Chester.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 3 January 2020.

    *Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueRoss-on-Wye
    • Start05 Feb 2020 10:00
    • End06 Feb 2020 16:00

    The art of leadership – harnessing personal power (two day residential)

    Details

    The art of leadership – harnessing personal power (two day residential)

    Building new affordable homes, maintaining existing stock and a relentless focus on health and safety are just a few of the many challenges facing our sector. Add to this a constantly changing operating environment and the inevitable need to do more with less and things are tough.

    So, inspiring the best performance from your people is critical. 

    That’s why we’ve partnered with Leadership Trust as their special forces heritage means dealing with tough situations is in their DNA to create a specifically designed course for housing leaders and those with the potential to become one.

    This programme is designed to create an intense an immersive environment in which individuals will be given the skills to help build their individual leadership style.

    Taking place over two full days this residential course is a chance to:

    • Build your personal leadership style, raising awareness of what can hinder your performance
    • Establish an understanding of how your leadership style can support or hinder the performance of your team
    • Connect your leadership style with challenges at work so that you can practise being at your best under pressure.

    Key sessions include:

    • The art of leadership within the housing sector
    • The secrets of leadership vs. management
    • How to motivate and engage your team
    • Powerful problem-solving techniques
    • Innovation and Creativity Tools
    • The principles of becoming a great Coach
    • Managing ethically and effectively to transform performance.

    By the end of this programme your people will…

    • Be ready for the known and unknow challenges ahead
    • Have greater self-awareness, resilience and confidence
    • Understand their own personal power and harness it to be a greater leader
    • Realise how effective they can really be
    • Be better able to bring individuals together in a cohesive effort

    By the end of the programme your organisation will…

    • Motivate better, inspiring greater effort from employees at every level
    • Collaborate better, assembling teams with stronger purpose and vision
    • Encourage ambition, galvanising leaders to innovate, think bigger and beyond themselves
    • Perform more strongly, boosting personal productivity
    • Serve customers better, increasing the value of your internal and external customer relationships.

    PLEASE NOTE: The price of this residential course includes accommodation, a three-course dinner on the first evening, and all other meals/refreshments.

    Places are strictly limited.

    About The Leadership Trust

    The Leadership Trust has four decades' worth of experience working with some of the UK's top blue-chip companies. 

    Their team of experts help people to find their own leadership style, enabling people to perform under pressure and deliver results.

    The Leadership Trust delivers high impact experiential leadership development, which changes behaviour and transforms individuals, teams and organisations for clients across the globe. 

    About Robin Lawrence

    Robin has been developing leadership skills professionally since 2003 and is passionate about working with individuals and teams in both private and public sectors. He is also one of the few John Adair Accredited Trainers for Action Centred Leadership.

    Robin has worked successfully with many clients including high profile charity organisations, company directors and executives in a variety of sectors including scientific, medical, telecommunications, education, sports and financial sectors.

    He is no stranger to the social housing sector having served on the board of Ascham Homes in the London Borough of Waltham Forest as a non-executive director.

    “Leadership bestows on us an awesome power. We can use it to over-power, de-power or out-power others and in doing so we will break them. Alternatively we can use this power to enable, empower and grow people, winning their hearts and minds.” David Gilbert-Smith, former SAS Officer and Founder of the Leadership Trust

    What delegates said about our previous Art of Leadership residential:

    "Great balance of reflection, action and practice in a relaxed atmosphere"
    "Content rich, good fun, insightful 24 hours"
    "Excellent programme. Very informative and I will most definitely recommend to my colleagues"
    "More of this please! Just loved it. Loved the intensity of it. Learned loads and will continue to learn from the 'fall out'"

    To find out more about the Leadership Trust visit: http://www.leadershiptrust.co/

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £1,199.00 *
    Members of any HQN network: £999.00 *

    PLEASE NOTE: The price of this residential course includes accommodation, a three-course dinner on the first evening, and all other meals/refreshments.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    In partnership with 

    Leadership trust logo

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLeeds
    • Start06 Feb 2020 10:00
    • End06 Feb 2020 14:30

    Housing Ombudsman workshop: Spotlight on repairs

    Details

    Housing Ombudsman workshop

    Dissatisfaction with day-to-day (‘responsive’) repairs accounts for over a third of complaints made to the Ombudsman each year.

    Living in a home in a poor state of repair can have a significant impact on residents. It can cause stress and frustration, and damage the ongoing relationship with the landlord.

    Delivering a good repairs service is a high priority for landlords and many handle complaints very well – but there is room for improvement.

    HQN is once again delighted to be partnering with the Housing Ombudsman Service on this new series of practical and interactive workshops.

    The half-day workshops will be delivered by the Ombudsman's own expert trainers and will focus on the following themes:

    • How the Housing Ombudsman Service investigates repairs complaints – what you need to know
    • Understanding the key causes of repairs complaints
    • Preventing common complaints
    • Understanding the responsibilities of all parties
    • Speeding up response times and closing complaints early
    • Better record keeping
    • Lessons learned
    • Your questions answered.

    The session will also look at the application of the Dispute Resolution Principles in dealing with repairs complaints.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

    This event is also taking place in London, Bristol and Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £160.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start19 Feb 2020 10:00
    • End19 Feb 2020 16:00

    Developing local affordable housing

    Details

    Developing local affordable housing

    Although there is considerable focus on council housebuilding through the housing revenue account and local housing companies, the process by which to do this is a grossly neglected area.

    This one-day workshop, based on HQN’s published Guide, takes a practical look at what’s needed to develop and implement an affordable housing policy – from choosing what type of affordable housing development, to how best to deliver it.

    Assessing local affordable housing requirements

    An evidence-base is essential for understanding the nature and scale of need. Guidance in the National Planning Policy Framework is not sufficiently detailed to cover, for instance, the needs of vulnerable groups. So what should councils and their partners do?

    Prioritising objectives

    There are many housing as well as non-housing aims for boosting affordable housing supply. But often these are not prioritised leading to confusion and lack of clarity. So, how can councils and their partners make difficult decisions on priorities?  

    Identifying affordable housing development models

    Councils and their partners frequently choose between a limited range of models (eg, local housing company versus council housebuilding). What are the advantages and disadvantages of other approaches such as commissioning, joint delivery vehicles and custom-build? What factors should you take into account?

    Resources

    Land, funding and skills – they are all critical resources essential for delivering affordable housing. What do you need to do to identify the gaps? How can you plug them?

    An opportunity to hear from practitioner speakers who have been through the process and to debate and discuss key issues.

    The day will be led by Tim Brown, expert on strategic housing matters. Tim is a longstanding HQN associate and lead for HQN’s Strategic Housing Network. He is a Senior Research Associate in Housing and Local Government at De Montfort University and was formerly the Director of the Centre for Comparative Housing Research.

    Tim authored HQN’s recent Guide to the Delivery of Affordable Housing.

    Tim has been involved in numerous projects on boosting housing supply over the last decade including:

    • Being a member of the Government’s Montague Review on institutional investment in housing
    • Undertaking a Local Government Association project on council housebuilding
    • Research work on the policy transfer of the low income tax relief system in the USA and France to boost affordable housing provision in the UK
    • Providing advice and guidance to various councils on establishing local housing companies
    • Producing briefing papers for HQN on planning and housing development.

    Tim is also a Board Member of East Midlands Housing (EMH) Group and Chair of its Care and Support Subsidiary.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *

    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on Friday 17 January 2020

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueLondon
    • Start20 Feb 2020 10:00
    • End20 Feb 2020 16:00

    Do the right thing – the Social Value Act and procuring for communities

    Details

    Do the right thing

    Housing providers have always been proud of their social purpose – but how many are really able to demonstrate the value this work delivers for residents and communities?

    Despite being deep-rooted in the ethos of many organisations, social value is a much-used but often wrongly-applied term. This has led to activities, such as community investment, debt advice and family support, not always being measured or accounted for consistently.

    Since the enactment of the Public Services (Social Value) Act 2012 organisations, including local authorities and housing associations, have had a legal obligation to consider the social value of their contracts, suppliers and service providers when procuring services.

    But research shows there appears to be a significant gap in the sector's knowledge of the Act and how it should be implemented. This has led to an ineffective and inconsistent approach to social value that ultimately has implications for social housing residents and wider communities.

    These one-day events, led by social impact expert Barry Malki, will offer a high-level overview of the Social Value Act covering the following:

    • Introduction to the Act
    • What it means in practice
    • Who are the stakeholders?
    • Examples of best practice (and bad practice)
    • Making social value effective for communities (a sample process)
    • Understanding measurement (an overview of different methods and their relevance).

    The aim of these events is for delegates to leave with a greater understanding of the Act, and how they can start the process to embed effective practices within their organisation.

    The day will include group work looking at key elements of a social value strategy, such as a stakeholder analysis, and an interactive game where teams have to maximise their impact in a theoretic community.

    About Barry Malki – Barry is one of the UK’s leading experts in Community Investment and Social Impact and has undertaken a wide range of strategic consultancy for public, private and charitable organisations for many years. As well as having worked directly on a number of high-profile regeneration and investment programmes, Barry is engaged as an adviser and associate for a number of organisations, including a non-executive position of Mears Group’s Social and Diversity Impact Board. He is currently on the panel for a White Paper review of the Social Value Act due to his expertise in this area. He is a highly effective communicator, and regularly speaks at conferences and seminars about aspects of his work.

    This event will also be held in Manchester. 

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 17 January 2020.

    *Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueBristol
    • Start25 Feb 2020 10:00
    • End25 Feb 2020 14:30

    Housing Ombudsman workshop: Spotlight on repairs

    Details

    Housing Ombudsman workshop

    Dissatisfaction with day-to-day (‘responsive’) repairs accounts for over a third of complaints made to the Ombudsman each year.

    Living in a home in a poor state of repair can have a significant impact on residents. It can cause stress and frustration, and damage the ongoing relationship with the landlord.

    Delivering a good repairs service is a high priority for landlords and many handle complaints very well – but there is room for improvement.

    HQN is once again delighted to be partnering with the Housing Ombudsman Service on this new series of practical and interactive workshops.

    The half-day workshops will be delivered by the Ombudsman's own expert trainers and will focus on the following themes:

    • How the Housing Ombudsman Service investigates repairs complaints – what you need to know
    • Understanding the key causes of repairs complaints
    • Preventing common complaints
    • Understanding the responsibilities of all parties
    • Speeding up response times and closing complaints early
    • Better record keeping
    • Lessons learned
    • Your questions answered.

    The session will also look at the application of the Dispute Resolution Principles in dealing with repairs complaints.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

    This event is also taking place in London, Leeds and Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £160.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueBirmingham
    • Start26 Feb 2020 10:00
    • End26 Feb 2020 13:00

    Co-designing services for customer-centric organisations

    Details

    Co-designing services for customer-centric organisations

    With a renewed focus on building trust between residents and landlords, co-designing services can play a key role in putting customers at the heart of what we do.

    Most if not all housing providers would claim to be customer-centric, but there is often a disparity between the self-perception and the reality.

    How many organisations can genuinely say that they see the world from their residents' point of view? And how many sit down, listen and co-create their services with them?

    A service that is designed, delivered and maintained without involving customers questions is built on sand but all too often we take a one-size-fits-all approach that can't possibly take into account the needs of every resident.

    Co-designing services has never been more important. With a renewed focus on building trust between residents and landlords, co-designing services can play a key role in putting customers at the heart of what we do.

    And in a digital world where we are encouraging more people to interact online and 'self-serve', it can be an essential element of making sure we get things right.

    Combining key note sessions with interactive workshops, key themes for the day include:

    • Co-designing services – the Hellon approach
    • How to empower change and embed a customer-centric culture across your organisation
    • Building trust, driving engagement - how co-design can work for social housing providers
    • Using co-design to create excellent digital services.

    This event is essential for the following:

    • Customer service executives
    • Business transformation teams
    • Customer service directors
    • Heads of customer service
    • Executive directors of service and transformation
    • Business transformation teams
    • Head of customer experience
    • Customer insight teams
    • Digital
    • Operation directors.

    About Hellon

    Hellon was established in 2009 and has been expanding rapidly by challenging traditional business development by utilising a customer-centric approach and design methods. It has offices in Helsinki and London and has worked with companies in more than 20 countries.

    find out more

    Meet At

    Delegate fees:

    Full price: £219.00 *
    Members of any HQN network: £160.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    In partnership with:

    Hellon

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueManchester
    • Start27 Feb 2020 10:00
    • End27 Feb 2020 16:00

    Do the right thing – the Social Value Act and procuring for communities

    Details

    Do the right thing

    Housing providers have always been proud of their social purpose – but how many are really able to demonstrate the value this work delivers for residents and communities?

    Despite being deep-rooted in the ethos of many organisations, social value is a much-used but often wrongly-applied term. This has led to activities, such as community investment, debt advice and family support, not always being measured or accounted for consistently.

    Since the enactment of the Public Services (Social Value) Act 2012 organisations, including local authorities and housing associations, have had a legal obligation to consider the social value of their contracts, suppliers and service providers when procuring services.

    But research shows there appears to be a significant gap in the sector's knowledge of the Act and how it should be implemented. This has led to an ineffective and inconsistent approach to social value that ultimately has implications for social housing residents and wider communities.

    These one-day events, led by social impact expert Barry Malki, will offer a high-level overview of the Social Value Act covering the following:

    • Introduction to the Act
    • What it means in practice
    • Who are the stakeholders?
    • Examples of best practice (and bad practice)
    • Making social value effective for communities (a sample process)
    • Understanding measurement (an overview of different methods and their relevance).

    The aim of these events is for delegates to leave with a greater understanding of the Act, and how they can start the process to embed effective practices within their organisation.

    The day will include group work looking at key elements of a social value strategy, such as a stakeholder analysis, and an interactive game where teams have to maximise their impact in a theoretic community.

    About Barry Malki – Barry is one of the UK’s leading experts in Community Investment and Social Impact and has undertaken a wide range of strategic consultancy for public, private and charitable organisations for many years. As well as having worked directly on a number of high-profile regeneration and investment programmes, Barry is engaged as an adviser and associate for a number of organisations, including a non-executive position of Mears Group’s Social and Diversity Impact Board. He is currently on the panel for a White Paper review of the Social Value Act due to his expertise in this area. He is a highly effective communicator, and regularly speaks at conferences and seminars about aspects of his work.

    This event will also be held in London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 24 January 2020.

    *Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  5. IFSM-accredited Fire Risk Assessment for general needs, sheltered and extra care accommodation (three-day course)

    Details

    IFSM-accredited Fire Risk Assessment for general needs, sheltered and extra care accommodation (three-day course)

    Expand your fire risk assessment knowledge and experience with this comprehensive and accredited, three-day training programme.

    Specifically designed for the housing sector, this course will give you an understanding of fire safety issues in general needs high and low rise flat blocks and sheltered & extra care housing schemes, and will provide the basics or complement your existing knowledge.

    As well as giving you an awareness of current fire safety legislation and a detailed understanding of the risk assessment process, it also offers a practical hands-on experience when you undertake an actual fire risk assessment as part of the final day assessment, allowing you to put in to practice what you have learned throughout the course.

    Developed with industry professionals, we’ve tailored this course specifically to focus on general needs high and low-rise flat blocks as well as sheltered and extra care accommodation in England and Wales, so you can be assured that the content is relevant to you.

    Expert guidance

    Our trainer, Bob Evans, has over 30 years’ experience in the Fire Service and almost 20 years as a fire safety consultant. With both the knowledge and the practical experience, Bob is well equipped to lead you through the three days.

    Who should attend?

    Delegates will be expected to have some background knowledge of fire safety but may have little or no experience in undertaking fire risk assessments. If you work in health and safety, asset management or are looking for an opportunity to develop your skills, this is for you.

    You’ll put your training into practice in the practical assessment on the final day so you can be confident that you’re able to carry out assessments to a high standard.

    The Institute of Fire Safety Managers (IFSM) has accredited this course.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £799.00 *

    Members of the Health and Safety network: £699.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueManchester
    • Start05 Mar 2020 10:00
    • End05 Mar 2020 14:30

    Housing Ombudsman workshop: Spotlight on repairs

    Details

    Housing Ombudsman workshop

    Dissatisfaction with day-to-day (‘responsive’) repairs accounts for over a third of complaints made to the Ombudsman each year.

    Living in a home in a poor state of repair can have a significant impact on residents. It can cause stress and frustration, and damage the ongoing relationship with the landlord.

    Delivering a good repairs service is a high priority for landlords and many handle complaints very well – but there is room for improvement.

    HQN is once again delighted to be partnering with the Housing Ombudsman Service on this new series of practical and interactive workshops.

    The half-day workshops will be delivered by the Ombudsman's own expert trainers and will focus on the following themes:

    • How the Housing Ombudsman Service investigates repairs complaints – what you need to know
    • Understanding the key causes of repairs complaints
    • Preventing common complaints
    • Understanding the responsibilities of all parties
    • Speeding up response times and closing complaints early
    • Better record keeping
    • Lessons learned
    • Your questions answered.

    The session will also look at the application of the Dispute Resolution Principles in dealing with repairs complaints.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

    This event is also taking place in London, Leeds and Bristol.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £160.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start12 Mar 2020 10:00
    • End12 Mar 2020 16:30

    Making estate regeneration happen

    Details

    Making estate regeneration happen

    HQN has teamed up with the communities team at the Pioneer Group to take a practical look at two real life case studies of sustainable regeneration in Castle Vale and emerging planning for community regeneration in Stockland Green. 

    The sector’s focus is on boosting housing supply, improving the quality of housing, destigmatising how social housing is perceived and finding new ways of engaging and empowering tenants in the delivery of housing solutions. There is a palpable belief and confidence that the housing agenda is on the front foot with a renewed optimism and energy. 

    However, one area where there is less policy definition is around wider neighbourhood regeneration – particularly inner and outer city housing estates. Stepping in to fill this policy void, the National Housing Federation are currently finalising their Great Places Commission report which identifies a key challenge around:  

    “…neighbourhoods, towns and cities in the Midlands and the North of England are not great places, and have not been for a long time. Long-term economic and social trends have served to entrench regional disparities and hold these places back. This is having a clear and measurable impact on people’s lives and on the national economy, and cannot be allowed to continue. It is in places like this that housing associations, together with local authorities, Universities, and other anchor institutions, are working alongside residents and community organisations to address local challenges and drive positive change. They are already making an impact, often with limited resources, but there is the potential to do so much more.”

    The workshop is broken into three parts:

    • The first part explores the national agenda for estate regeneration and innovative approaches for tackling the funding challenges 
    • The second part looks at the Castle Vale model of sustainable regeneration with a tour of the estate to see how the initial investment has been sustained with renewed focus on delivering wider social and economic regeneration 
    • The third part considers emerging approaches to scoping estate regeneration in Falcon Lodge, a neighbourhood with around 900 council homes in the Reddicap ward of Sutton Coldfield. 

    Participants will:

    • Hear about and visit a nationally recognised successful example of estate regeneration 
    • Find out about a community planning approach to regeneration
    • Learn about the current national debate on turning round problem estates 
    • Find out about a potential future model of housing regeneration looking at short term interventions driven by a community planning approach   
    • Explore funding opportunities. 

    They will go away with ideas and solutions to take forward within their organisations.

    Our facilitators for the day are Tim Brown and Ifor Jones

    Tim Brown is a long standing HQN associate, a qualified town planner and corporate member of the CIH as well as a senior research associate in housing and local government at De Montfort University. Tim was previously Director of the Centre for Comparative Housing research, board member and chair of a number of housing associations, director of two social enterprises. He is currently pioneering on the next steps and options for estate regeneration amongst a range of other work interests including boosting housing supply, housing needs of older people, economic development and regeneration housing policy and local authority and social housing allocations systems. Tim is technical lead for HQN’s specialist strategic network SEN.

    Ifor Jones is Head of Communities at the Pioneer Group in Castle Vale after retiring from local government in 2016. As a Director in Birmingham City Council he led the council’s localisation policy and delivery arrangements for a decade, manging a range of services including libraries, leisure, advice and housing including partnership responses to the closure of Rover in 2005 and more recently the community governance review setting up the largest town council in England in Sutton Coldfield. Throughout his career he has focused on localised community regeneration and neighbourhood management. He is taking this approach in a number of communities in North East Birmingham including Castle Vale, Stockland Green and Falcon Lodge in Sutton Coldfield. He is currently vice chair of the Active wellbeing society and is a founder member of Birmingham Community Homes.

    Those who attend will receive a complimentary copy of our landlord safety compliance toolkit.

    This event will also be taking place in York and London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 7 February 2020.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueGlasgow
    • Start19 Mar 2020 10:00
    • End19 Mar 2020 16:00

    The RIEN Scottish Annual Conference 2020 – Managing income and sustaining tenancies

    Details

    The RIEN Scottish Annual Conference 2020

    By popular demand, we’re re-launching the RIEN Scottish Annual Conference.

    Now’s the time to grab your places for an informative and thought-provoking day.

    The conference will be another close look at what’s happening in the world of housing income management.

    This year’s programme

    The conference will be chaired by Tony Newman, RIEN Lead Associate.

    Tony will lead the day and kick us off with a “state of the nation” overview of housing income management with a wealth of positive practice examples and the key features of top performing housing providers across the UK.

    The conference will also examine partnerships between housing providers and credit unions to support households’ financial wellbeing, reduce evictions and drive down rent arrears.

    The day will also feature break-out performance improvement workshops, giving a valuable opportunity for learning and networking.

    We have more planned, so watch out for further announcements about the programme.

    Most importantly, if you want to be there, book now as places will go fast!

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 14 February 2020.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start02 Apr 2020 10:00
    • End02 Apr 2020 16:00

    The Strategic Housing Conference 2020

    Details

    The Strategic Housing Conference 2020

    Following the success of last year’s Strategic Housing confrence, we are pleased to announce the date for this year.

    Book now to avoid missing out.

    Full details and speaker line up to be announced.  

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *
    Members of the Strategic Network: One free place per organisation, then £219 + VAT for additional places
    .

    Early bird non members only£269.00 *

    Early bird pricing ends on 28 February 2020.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueYork
    • Start11 Jun 2020 10:00
    • End11 Jun 2020 16:30

    Making estate regeneration happen

    Details

    Making estate regeneration happen

    HQN has teamed up with the communities team at the Pioneer Group to take a practical look at two real life case studies of sustainable regeneration in Castle Vale and emerging planning for community regeneration in Stockland Green. 

    The sector’s focus is on boosting housing supply, improving the quality of housing, destigmatising how social housing is perceived and finding new ways of engaging and empowering tenants in the delivery of housing solutions. There is a palpable belief and confidence that the housing agenda is on the front foot with a renewed optimism and energy. 

    However, one area where there is less policy definition is around wider neighbourhood regeneration – particularly inner and outer city housing estates. Stepping in to fill this policy void, the National Housing Federation are currently finalising their Great Places Commission report which identifies a key challenge around:  

    “…neighbourhoods, towns and cities in the Midlands and the North of England are not great places, and have not been for a long time. Long-term economic and social trends have served to entrench regional disparities and hold these places back. This is having a clear and measurable impact on people’s lives and on the national economy, and cannot be allowed to continue. It is in places like this that housing associations, together with local authorities, Universities, and other anchor institutions, are working alongside residents and community organisations to address local challenges and drive positive change. They are already making an impact, often with limited resources, but there is the potential to do so much more.”

    The workshop is broken into three parts:

    • The first part explores the national agenda for estate regeneration and innovative approaches for tackling the funding challenges 
    • The second part looks at the Castle Vale model of sustainable regeneration with a tour of the estate to see how the initial investment has been sustained with renewed focus on delivering wider social and economic regeneration 
    • The third part considers emerging approaches to scoping estate regeneration in Falcon Lodge, a neighbourhood with around 900 council homes in the Reddicap ward of Sutton Coldfield. 

    Participants will:

    • Hear about and visit a nationally recognised successful example of estate regeneration 
    • Find out about a community planning approach to regeneration
    • Learn about the current national debate on turning round problem estates 
    • Find out about a potential future model of housing regeneration looking at short term interventions driven by a community planning approach   
    • Explore funding opportunities. 

    They will go away with ideas and solutions to take forward within their organisations.

    Our facilitators for the day are Tim Brown and Ifor Jones

    Tim Brown is a long standing HQN associate, a qualified town planner and corporate member of the CIH as well as a senior research associate in housing and local government at De Montfort University. Tim was previously Director of the Centre for Comparative Housing research, board member and chair of a number of housing associations, director of two social enterprises. He is currently pioneering on the next steps and options for estate regeneration amongst a range of other work interests including boosting housing supply, housing needs of older people, economic development and regeneration housing policy and local authority and social housing allocations systems. Tim is technical lead for HQN’s specialist strategic network SEN.

    Ifor Jones is Head of Communities at the Pioneer Group in Castle Vale after retiring from local government in 2016. As a Director in Birmingham City Council he led the council’s localisation policy and delivery arrangements for a decade, manging a range of services including libraries, leisure, advice and housing including partnership responses to the closure of Rover in 2005 and more recently the community governance review setting up the largest town council in England in Sutton Coldfield. Throughout his career he has focused on localised community regeneration and neighbourhood management. He is taking this approach in a number of communities in North East Birmingham including Castle Vale, Stockland Green and Falcon Lodge in Sutton Coldfield. He is currently vice chair of the Active wellbeing society and is a founder member of Birmingham Community Homes.

    Those who attend will receive a complimentary copy of our landlord safety compliance toolkit.

    This event will also be taking place in Manchester and London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 8 May 2020.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start30 Jun 2020 10:00
    • End30 Jun 2020 16:00

    The Leasehold Management Summit 2020

    Details

    The Leasehold Management Summit 2020

    Following the success of last year’s Leasehold Management Summit, we are pleased to announce the date for this year.

    Book now to avoid missing out.

    Full details and speaker line up to be announced.  

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 29 May 2020. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start17 Sep 2020 10:00
    • End17 Sep 2020 16:30

    Making estate regeneration happen

    Details

    Making estate regeneration happen

    HQN has teamed up with the communities team at the Pioneer Group to take a practical look at two real life case studies of sustainable regeneration in Castle Vale and emerging planning for community regeneration in Stockland Green. 

    The sector’s focus is on boosting housing supply, improving the quality of housing, destigmatising how social housing is perceived and finding new ways of engaging and empowering tenants in the delivery of housing solutions. There is a palpable belief and confidence that the housing agenda is on the front foot with a renewed optimism and energy. 

    However, one area where there is less policy definition is around wider neighbourhood regeneration – particularly inner and outer city housing estates. Stepping in to fill this policy void, the National Housing Federation are currently finalising their Great Places Commission report which identifies a key challenge around:  

    “…neighbourhoods, towns and cities in the Midlands and the North of England are not great places, and have not been for a long time. Long-term economic and social trends have served to entrench regional disparities and hold these places back. This is having a clear and measurable impact on people’s lives and on the national economy, and cannot be allowed to continue. It is in places like this that housing associations, together with local authorities, Universities, and other anchor institutions, are working alongside residents and community organisations to address local challenges and drive positive change. They are already making an impact, often with limited resources, but there is the potential to do so much more.”

    The workshop is broken into three parts:

    • The first part explores the national agenda for estate regeneration and innovative approaches for tackling the funding challenges 
    • The second part looks at the Castle Vale model of sustainable regeneration with a tour of the estate to see how the initial investment has been sustained with renewed focus on delivering wider social and economic regeneration 
    • The third part considers emerging approaches to scoping estate regeneration in Falcon Lodge, a neighbourhood with around 900 council homes in the Reddicap ward of Sutton Coldfield. 

    Participants will:

    • Hear about and visit a nationally recognised successful example of estate regeneration 
    • Find out about a community planning approach to regeneration
    • Learn about the current national debate on turning round problem estates 
    • Find out about a potential future model of housing regeneration looking at short term interventions driven by a community planning approach   
    • Explore funding opportunities. 

    They will go away with ideas and solutions to take forward within their organisations.

    Our facilitators for the day are Tim Brown and Ifor Jones

    Tim Brown is a long standing HQN associate, a qualified town planner and corporate member of the CIH as well as a senior research associate in housing and local government at De Montfort University. Tim was previously Director of the Centre for Comparative Housing research, board member and chair of a number of housing associations, director of two social enterprises. He is currently pioneering on the next steps and options for estate regeneration amongst a range of other work interests including boosting housing supply, housing needs of older people, economic development and regeneration housing policy and local authority and social housing allocations systems. Tim is technical lead for HQN’s specialist strategic network SEN.

    Ifor Jones is Head of Communities at the Pioneer Group in Castle Vale after retiring from local government in 2016. As a Director in Birmingham City Council he led the council’s localisation policy and delivery arrangements for a decade, manging a range of services including libraries, leisure, advice and housing including partnership responses to the closure of Rover in 2005 and more recently the community governance review setting up the largest town council in England in Sutton Coldfield. Throughout his career he has focused on localised community regeneration and neighbourhood management. He is taking this approach in a number of communities in North East Birmingham including Castle Vale, Stockland Green and Falcon Lodge in Sutton Coldfield. He is currently vice chair of the Active wellbeing society and is a founder member of Birmingham Community Homes.

    Those who attend will receive a complimentary copy of our landlord safety compliance toolkit.

    This event will also be taking place in Manchester and York.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 14 August 2020.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

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