• Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start15 Apr 2021 10:30
    • End08 Jun 2021 12:00

    Strategic Housing Month - from roadmap to reality

    Details

    Strategic Housing Month - from roadmap to reality

    Part of Strategic Housing Month

    Virtual workshop

    After a year like no other, how do local authorities with the help of their housing association partners get back on track with their plans for housing? HQN’s first Strategic Housing Month will aim to provide some answers.

    Essential for local authorities, registered providers and ALMOs.

    The drive to build high quality council housing, the fight to prevent homelessness, the push for zero carbon homes and the pressures created by our ageing population have not gone away.

    But the Covid crisis has forced us to think about our priorities while putting further strain on money and resources.

    Rishi Sunak has once again used the Budget to provide a temporary fix for the UK economy and housing market but there is no guaranteed long-term support for renters and low-income households.

    For our first Strategic Housing Month, HQN is taking a different approach to reflect the numerous issues facing local authority housing departments and the wider housing sector.

    Broken into bite-size workshops over a two-week period, our 2021 virtual conference series will cover a range of hot topics while giving delegates the opportunity to share ideas and solutions.

    With the emphasis on innovation and collaboration, we’ll be bringing together a range of speakers to discuss the big policy developments, showcase outstanding housing initiatives and map out the future for strategic housing teams.

    Key themes:

    • The state of the nation – prospects for housing, local authorities and the outlook for the wider UK economy
    • The latest on the Social Housing and Planning White Papers
    • Strategic partnerships with housing associations or developers
    • Strategies for PRS housing
    • Plans for managing homelessness
    • Climate change and the challenges posed by our housing stock
    • Improving the relationship between health and housing
    • The mayoral elections and future of city/sub-regions
    • Preparing for the Domestic Abuse Act.

    Confirmed speakers include:

    • Joel Abbey and Paul Langston, CACI
    • Ross Allan, Head of Property Data Solutions, Hometrack
    • Molly Bishop, Strategic Lead for Homelessness, Greater Manchester Combined Authority
    • Tim Brown, Senior Research Associate in Housing and Local Government in the Department of Politics and Public Policy and HQN associate
    • James Caspell, Neighbourhood Director, Lancaster West, Royal Borough of Kensington & Chelsea
    • Beverley Faulkner, Head of Housing Needs, Homes for Haringey
    • Denise Gandy, Executive Director of Housing Demand, Homes for Haringey
    • Roger Jarman, HQN associate and former Head of Housing at the Audit Commission
    • Emma Lindley, Housing Strategy Lead Officer, Ashfield District Council and HQN associate
    • Alistair McIntosh, CEO, HQN
    • Peter Molyneux, Chair of Sussex Partnership NHS Foundation Trust
    • Elly Shepherd, Strategic Lead, Housing and Planning, London Councils
    • Hannah Smith, Sustainability Manager, Royal Borough of Kensington & Chelsea
    • Paul Smith, CEO, Elim Housing Association and former cabinet member for housing, Bristol City Council
    • John Stewart, Deputy Director for Policy and Research, NRLA
    • Rob Whiteman, CEO, CIPFA
    • Steve Bell, Birketts
    • Jonathan Hulley, Birketts
    • Alastair Pollock, Strategy Co-ordinator, Essex Developers Group and South Essex Housing Group
    • Jason Lowe, Head of Independent & Supported Living, Beyond Housing
    • Mike Shepherd, Director of New Business and Development, VIVID
    • Emer Sheehy, Senior Policy Researcher, Citizens Advice.

    Sessions for the Strategic workshops will include:

    Thursday 15 April 10.30am–13.00pm – The state of the nation – prospects for housing, local authorities and the outlook for the wider UK economy

    Monday 19 April 10.30am–12.30pm – Delivering more homes through partnership working

    Tuesday 20 April 10.30am–12.30pm – Strategies for PRS housing

    Wednesday 21 April 10.30am–12.30pm – Strategic thinking in turbulent times

    Wednesday 21 April 1.30pm–3pm – Planning White Paper update

    Thursday 22 April 10.30am–12pm – Improving the relationship between health and housing

    Friday 23 April 10.00am12pm  Moving away from choice-based lettings and improving the customer experience

    Friday 23 April 1.30pm–3.30pm – New approaches to tackling homelessness

    Tuesday 27 April 10.30am–12pm – The journey to zero carbon

    Friday 30 April 10.30am–12pm – The Strategic Housing Unconference

    Tuesday 8 June 10.30am–12pm – Mayoral elections and future of city/sub-regions

    To book an individual session follow the above links and complete the booking form. To book the full series of sessions, please complete the booking form below.

    Please note that if you're booking the full series of sessions, the places can be shared with other colleagues and don't all have to be attended by the same individual. If different people will be attending different sessions, please put 'share' in the delegate name below.

    If you’re joining us let us know using #HQNstrategic on Twitter.

    find out more

    Meet At

    Further information

    Book all sessions on the Strategic workshops for the reduced price of:

    Full price: £550*
    Members of any HQN network: £350*

    Individual sessions**:

    Full price: £100*
    Members of any HQN network: £80*

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    View all sessions

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start15 Apr 2021 10:30
    • End15 Apr 2021 13:00

    Strategic Housing Month: The state of the nation – prospects for housing, local authorities and the outlook for the wider UK economy

    Details

    Strategic Housing Month: The state of the nation – prospects for housing, local authorities and the outlook for the wider UK economy

    Part of Strategic Housing Month

    Virtual Workshop

    For the opening workshop of our Strategic Housing Month, we will examine the prospects for housing, local authorities and the wider UK economy. Rishi’s glossy video and associated Budget point to a rosy future and a roadmap out of the Covid crisis, but how do we tackle some of the entrenched issues that existed in pre-pandemic times and have only got worse?

    Focusing on the macro and the micro, this session will explore how the impact of Covid (and Brexit) will affect the daily lives of the UK population in the years to come, covering everything from housing affordability and investment in public service to the future of work and prospects for future generations.

    Confirmed speakers:

    • Keynote speaker: Rob Whiteman, CIPFA
    • Alistair McIntosh, Chief Executive, HQN
    • Joel Abbey and Paul Langston, CACI
    • Ross Allan, Head of Property Data Solutions, Hometrack
    • Jonathan Hulley, Birketts Solicitors
    • Emer Sheehy, Senior Policy Researcher, Citizens Advice. 

    Other sessions for the Strategic workshops will include:

    Monday 19 April 10.30am–12.30pm – Delivering more homes through partnership working

    Tuesday 20 April 10.30am–12.30pm – Strategies for PRS housing

    Wednesday 21 April 10.30am–12.30pm – Strategic thinking in turbulent times

    Wednesday 21 April 1.30pm–3pm – Planning White Paper update

    Thursday 22 April 10.30am–12pm – Improving the relationship between health and housing

    Friday 23 April 10.00am12pm  Moving away from choice-based lettings and improving the customer experience

    Friday 23 April 1.30pm–3.30pm – New approaches to tackling homelessness

    Tuesday 27 April 10.30am–12pm – The journey to zero carbon

    Friday 30 April 10.30am–12pm – The Strategic Housing Unconference

    Tuesday 8 June 10.30am–12pm – Mayoral elections and future of city/sub-regions

    The booking form for this session is below. To book the all workshops please book here.

    If you’re joining us let us know using #HQNstrategic on Twitter.

    find out more

    Meet At

    Further information

    Full month price:

    Book all sessions on the Strategic workshops for the reduced price of:

    Full price: £550*
    Members of any HQN network: £350*

    Individual sessions**:

    Full price: £100*
    Members of any HQN network: £80*

    Free to SEN members, one free place per organisation at this workshop.

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.

    Programme:

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    View all sessions

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start19 Apr 2021 10:30
    • End19 Apr 2021 12:30

    Strategic Housing Month: Delivering more homes through partnership working

    Details

    Strategic Housing Month: Delivering more homes through partnership working

    Part of Strategic Housing Month

    Virtual Workshop

    The government has given local authorities an opportunity to step up their housebuilding activities by making funding available to them through the £12 billion Affordable Homes programme.

    The Homes England scheme will allow councils and council-led strategic partnerships to bid for a grant of up to £150 million. But joint ventures and strategic partnerships are relationships built on trust and local authorities need to get a handle on new delivery vehicles and increasingly complex business models. This session will provide an overview of the current housebuilding landscape and help councils and their partners understand the various routes of delivery available to them.

    Confrimed speakers:

    • Chair: Emma Lindley, Housing Strategy Lead Officer, Ashfield District Council and HQN associate
    • Keynote speaker: Paul Smith, CEO, Elim Housing Association and former cabinet member for housing, Bristol City Council
    • Alastair Pollock, Strategy Co-ordinator, Essex Developers Group and South Essex Housing Group
    • Mike Shepherd, Director of New Business and Development, VIVID.

    Other sessions for the Strategic workshops will include:

    Thursday 15 April 10.30am–13.00pm – The state of the nation – prospects for housing, local authorities and the outlook for the wider UK economy

    Tuesday 20 April 10.30am–12.30pm – Strategies for PRS housing

    Wednesday 21 April 10.30am–12.30pm – Strategic thinking in turbulent times

    Wednesday 21 April 1.30pm–3pm – Planning White Paper update

    Thursday 22 April 10.30am–12pm – Improving the relationship between health and housing

    Friday 23 April 10.00am12pm  Moving away from choice-based lettings and improving the customer experience

    Friday 23 April 1.30pm–3.30pm – New approaches to tackling homelessness

    Tuesday 27 April 10.30am–12pm – The journey to zero carbon

    Friday 30 April 10.30am–12pm – The Strategic Housing Unconference

    Tuesday 8 June 10.30am–12pm – Mayoral elections and future of city/sub-regions

    The booking form for this session is below. To book the all workshops please book here.

    If you’re joining us let us know using #HQNstrategic on Twitter.

    find out more

    Meet At

    Further information

    Full month price:

    Book all sessions on the Strategic workshops for the reduced price of:

    Full price: £550*
    Members of any HQN network: £350*

    Individual sessions**:

    Full price: £100*
    Members of any HQN network: £80*

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.

    Programme: 

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    View all sessions

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start20 Apr 2021 10:30
    • End20 Apr 2021 12:30

    Strategic Housing Month: Strategies for PRS housing

    Details

    Strategic Housing Month: Strategies for PRS housing

    Part of Strategic Housing Month

    Virtual Workshop

    What are the prospects for the private rented sector as the market adjusts to measures to deal with the pandemic? How will landlords react to the changes and what will it mean for tenants?

    The Covid crisis has led to a sharp rise in rent arrears and despite the ban on evictions and the breathing space scheme, prospects for private renters are uncertain. A delay to the Renters Reform Bill and the proposed abolition of section 21 orders, further muddies the water. This session will look at the way forward for local authority PRS teams, focusing on what we can expect in the next 12 months in terms of government policy and action on the ground. As well as local authority PRS teams this will be of interest to all registered providers with PRS initiatives.

    Confirmed speakers:

    • Chair: Roger Jarman, HQN associate and former Head of Housing at the Audit Commission
    • Keynote speaker: Elly Shepherd, Strategic Lead, Housing and Planning, London Councils
    • Emma Lindley, Housing Strategy Lead Officer, Ashfield District Council and HQN associate
    • Tim Brown, Senior Research Associate in Housing and Local Government in the Department of Politics and Public Policy and HQN associate
    • Denise Gandy, Executive Director of Housing Demand, Homes for Haringey and Beverley Faulkner, Head of Housing Needs, Homes for Haringey
    • John Stewart, Deputy Director for Policy and Research, NRLA
    • Beverley Faulkner, Head of Housing Needs, Homes for Haringey.

    Hear what our speaker's think: 

    "It is now 10 years since the build-to rent sector started to emerge in England to a welcome chorus for tapping into new funding opportunities and filling a gap in the housing market. Politicians however, have generally been far too optimistic about the growth prospects for this new sector which is still an immature market. Nevertheless, this decade may well see growing maturity that will involve a rationalisation of providers and managing agents.

    This has implications for the role of councils and housing associations. Should they be facilitators for build-to rent schemes and / or partners in joint vehicles? Are there opportunities for direct provision and / or management? Alternatively, should they avoid engagement with build-to-rent?" – Tim Brown, HQN associate

    Other sessions for the Strategic workshops will include:

    Thursday 15 April 10.30am–13.00pm – The state of the nation – prospects for housing, local authorities and the outlook for the wider UK economy

    Monday 19 April 10.30am–12.30pm – Delivering more homes through partnership working

    Wednesday 21 April 10.30am–12.30pm – Strategic thinking in turbulent times

    Wednesday 21 April 1.30pm–3pm – Planning White Paper update

    Thursday 22 April 10.30am–12pm – Improving the relationship between health and housing

    Friday 23 April 10.00am12pm  Moving away from choice-based lettings and improving the customer experience

    Friday 23 April 1.30pm–3.30pm – New approaches to tackling homelessness

    Tuesday 27 April 10.30am–12pm – The journey to zero carbon

    Friday 30 April 10.30am–12pm – The Strategic Housing Unconference

    Tuesday 8 June 10.30am–12pm – Mayoral elections and future of city/sub-regions

    The booking form for this session is below. To book the all workshops please book here.

    If you’re joining us let us know using #HQNstrategic on Twitter.

    find out more

    Meet At

    Further information

    Full month price:

    Book all sessions on the Strategic workshops for the reduced price of:

    Full price: £550*
    Members of any HQN network: £350*

    Individual sessions**:

    Full price: £100*
    Members of any HQN network: £80*

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.

    Programme:  

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    View all sessions

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start21 Apr 2021 10:00
    • End21 Apr 2021 12:30

    Housing Ombudsman workshop: Drafting effective complaint responses and appropriate remedies

    Details

    Housing Ombudsman workshop: Drafting effective complaint responses and appropriate remedies

    Virtual workshop

    Sold out

    HQN is delighted to be partnering with the Housing Ombudsman Service for a new series of workshops in 2021.

    Following the publication of the Ombudsman’s Complaint Handling Code, this interactive virtual session will look at what should be included in an effective written response to a complaint and how landlords should approach putting things right.

    It will specifically focus on Part B (5) of the Code and discuss factors to be taken into account in proposing an appropriate and effective remedy to resolve a dispute.

    Drawing on best practice in dispute resolution based on the Ombudsman’s casework knowledge and experience, landlords will come away feeling better equipped to deal with complaints. There will also be the opportunity to network with other landlords.

    The workshop will be delivered by the Ombudsman's own expert trainers.

    Confirmed speakers:

    • John Goodwin, Systemic Adjudicator, Housing Ombudsman Service
    • Dave Simmons, Sector Development Lead, Housing Ombudsman Service.

    Testimonials:

    "It was really well structured and gives a sense of working in partnership with regulators. Keep doing what you are doing - thank you. HQN are always very professional in their delivery of training, webinars and networking." 

    "I thought Dave and John brought a really positive, enthusiastic and reassuring energy to the session. So often online workshops can feel a bit lifeless, but this is the most engaging one I've attended so far." 

    "Very informative and as always very well presented. Great delegate participation and everyone keen to get this right."

    This workshop will also take place on Tuesday 11 May and Tuesday 25 May.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:  

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start21 Apr 2021 10:30
    • End21 Apr 2021 12:00

    Strategic Housing Month: Strategic thinking in turbulent times

    Details

    Strategic Housing Month: Strategic thinking in turbulent times

    Part of Strategic Housing Month

    Virtual Workshop

    How do you think strategically during a time of intense uncertainty, when it is difficult to plan a week ahead at times, let alone a year or three? How do you overcome feelings of anxiety to ensure you and your teams are performing at their best?

    This session, led by HQN associate Emma Lindley, will provide you with techniques and tools to help you work strategically (regardless of what’s going on around you) and focused on what’s coming over the horizon.

    Other sessions for the Strategic workshops will include:

    Thursday 15 April 10.30am–13.00pm – The state of the nation – prospects for housing, local authorities and the outlook for the wider UK economy

    Monday 19 April 10.30am–12.30pm – Delivering more homes through partnership working

    Tuesday 20 April 10.30am–12.30pm – Strategies for PRS housing

    Wednesday 21 April 1.30pm–3pm – Planning White Paper update

    Thursday 22 April 10.30am–12pm – Improving the relationship between health and housing

    Friday 23 April 10.00am12pm  Moving away from choice-based lettings and improving the customer experience

    Friday 23 April 1.30pm–3.30pm – New approaches to tackling homelessness

    Tuesday 27 April 10.30am–12pm – The journey to zero carbon

    Friday 30 April 10.30am–12pm – The Strategic Housing Unconference

    Tuesday 8 June 10.30am–12pm – Mayoral elections and future of city/sub-regions

    The booking form for this session is below. To book the all workshops please book here.

    If you’re joining us let us know using #HQNstrategic on Twitter.

    find out more

    Meet At

    Further information

    Full month price:

    Book all sessions on the Strategic workshops for the reduced price of:

    Full price: £550*
    Members of any HQN network: £350*

    Individual sessions**:

    Full price: £100*
    Members of any HQN network: £80*

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.

    Programme:

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    View all sessions

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start21 Apr 2021 13:30
    • End21 Apr 2021 15:00

    Strategic Housing Month: Planning White Paper update

    Details

    Strategic Housing Month: Planning White Paper update

    Part of Strategic Housing Month

    Virtual Workshop

    It’s been over six months since the Planning White Paper was published alongside a consultation on more immediate measures such as a higher threshold for planning agreements. Since then, there has been a steady stream of drip feeds by MHCLG on the proposals alongside continuing messages and new announcements on, for example, permitted development, assessing housing need, housing design and the delivery of new homes (eg housing delivery test results).  

    This session will provide an update on the state of play on planning for housing. It will focus primarily on the progress on meeting the government’s aim of delivering 300,000 homes per year, the contentious topic of permitted development, the quality of new developments and calculating how much housing we need.

    Confirmed speakers:

    • Keynote speaker: Steve Bell, Birketts
    • Tim Brown, Senior Research Associate in Housing and Local Government in the Department of Politics and Public Policy and HQN associate.

    Hear what our speaker's think: 

    "The drip-feed by the government of its responses to the huge and diverse range of views to the consultation on proposed changes to the planning system continue unabated. At the same time, further proposals are in the pipeline on, for example, the future of the new homes bonus and on design.From a housing association perspective, the raft of new measures and possible changes appear, at times, to be overwhelming. This is especially because there are plenty of other policy changes underway such as the implications of the Social Housing White Paper, health and social care reforms and local government reorganisation.So, although the issues relevant to housing associations vary, there are some common themes including:  

    • Future of planning agreements
    • Land allocations in local plans
    • Design
    • Staffing resources in planning departments."

    –  Tim Brown, HQN associate.

    Other sessions for the Strategic workshops will include:

    Thursday 15 April 10.30am–13.00pm – The state of the nation – prospects for housing, local authorities and the outlook for the wider UK economy

    Monday 19 April 10.30am–12.30pm – Delivering more homes through partnership working

    Tuesday 20 April 10.30am–12.30pm – Strategies for PRS housing

    Wednesday 21 April 10.30am–12.30pm – Strategic thinking in turbulent times

    Thursday 22 April 10.30am–12pm – Improving the relationship between health and housing

    Friday 23 April 10.00am12pm  Moving away from choice-based lettings and improving the customer experience

    Friday 23 April 1.30pm–3.30pm – New approaches to tackling homelessness

    Tuesday 27 April 10.30am–12pm – The journey to zero carbon

    Friday 30 April 10.30am–12pm – The Strategic Housing Unconference

    Tuesday 8 June 10.30am–12pm – Mayoral elections and future of city/sub-regions

    The booking form for this session is below. To book the all workshops please book here.

    If you’re joining us let us know using #HQNstrategic on Twitter.

    find out more

    Meet At

    Further information

    Full month price:

    Book all sessions on the Strategic workshops for the reduced price of:

    Full price: £550*
    Members of any HQN network: £350*

    Individual sessions**:

    Full price: £100*
    Members of any HQN network: £80*

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.

    Programme:

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    View all sessions

  1. Making it easy…discover how frictionless landlord-customer transactions are transforming modern social housing

    Details

    Making it easy…discover how frictionless landlord-customer transactions are transforming modern social housing

    Free to members

    PayPoint and Voicescape are working with social housing providers to make their lives easier – by eliminating friction for customers. The latest collaboration between the tech leaders is bringing a new level of simplified customer experience to the way rent is paid and greater efficiencies within operational teams.

    In this must-attend virtual workshop we will demonstrate the multiple opportunities for you to make life easier – and more seamless – for your customers when they contact you, and how our holistic approach to aligning process and technologies can transform services across Finance, IT, Income and customer experience functions. There will be plenty of opportunities to ask questions and provide input on the day.

    *Please note that places are limited to two per organisation. 

    **This session is free to all HQN members. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

    find out more

    Meet At

    Further information

    Delegate fees:

    **FREE to all HQN members.

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    In association with: 

    Paypoint

    Voicescape

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start22 Apr 2021 10:30
    • End22 Apr 2021 12:00

    Strategic Housing Month: Improving the relationship between health and housing

    Details

    Strategic Housing Month: Improving the relationship between health and housing

    Part of Strategic Housing Month

    Virtual Workshop

    One of the few positives to emerge from the pandemic has been the almost universal acknowledgement that decent housing is crucial for our health and the country’s recovery from Covid-19. It seems that housing and health professionals are becoming more aligned in their thinking (if not the language they use) and there is a willingness to collaborate.

    This session will explore the role local authorities and housing associations can play in improving the nation’s health by working more strategically and focus on ways they can already get involved through initiatives such as the Better Care Fund and the NHS Long Term Plan for homelessness, substance misuse and mental health services. We will also examine the proposals set out in the recent Health and Social Care White Paper.

    Confirmed speakers:

    • ChairEmma Lindley, Housing Strategy Lead Officer, Ashfield District Council and HQN associate
    • Keynote speaker: Peter Molyneux, Chair of Sussex Partnership NHS Foundation Trust
    • Jason Lowe, Head of Independent & Supported Living, Beyond Housing.

    Other sessions for the Strategic workshops will include:

    Thursday 15 April 10.30am–13.00pm – The state of the nation – prospects for housing, local authorities and the outlook for the wider UK economy

    Monday 19 April 10.30am–12.30pm – Delivering more homes through partnership working

    Tuesday 20 April 10.30am–12.30pm – Strategies for PRS housing

    Wednesday 21 April 10.30am–12.30pm – Strategic thinking in turbulent times

    Wednesday 21 April 1.30pm–3pm – Planning White Paper update

    Friday 23 April 10.00am12pm  Moving away from choice-based lettings and improving the customer experience

    Friday 23 April 1.30pm–3.30pm – New approaches to tackling homelessness

    Tuesday 27 April 10.30am–12pm – The journey to zero carbon

    Friday 30 April 10.30am–12pm – The Strategic Housing Unconference

    Tuesday 8 June 10.30am–12pm – Mayoral elections and future of city/sub-regions

    The booking form for this session is below. To book the all workshops please book here.

    If you’re joining us let us know using #HQNstrategic on Twitter.

    find out more

    Meet At

    Further information

    Full month price:

    Book all sessions on the Strategic workshops for the reduced price of:

    Full price: £550*
    Members of any HQN network: £350*

    Individual sessions**:

    Full price: £100*
    Members of any HQN network: £80*

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.

    Programme: 

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    View all sessions

    • Event TypeInnovation and Technology Network
    • Start22 Apr 2021 10:30
    • End22 Apr 2021 12:00

    The Terminator? Introducing AI and machine learning (Level 1 – introductory)

    Details

    Introduction to Artificial Intelligence and machine learning

    Virtual workshop

    Free to memebers

    The machines will replace us, right? (Level 1 – introductory)

    There is a lot of noise about Artificial Intelligence (AI) and how its simultaneously the saviour and doom of mankind. This introductory session (level 1) explains in simple terms the potential that AI has for the world and why it is something that you must be aware of and understand.

    What will be covered?

    You’ll be taken through the basics of what AI, Machine Learning (ML) and a Virtual Assistant (VA) are, as well as where and how these technologies are being used in the world around you. The session will then cover the key things you need to understand about the technology, dispel myths, cut through hype and highlight where and how it is already being used in social housing today.

    Why should you attend?

    This introductory session explains what is perhaps one of the most important technologies of the 21st century. AI has the potential to completely transform the world around us - will it elevate or will it destroy us? Whilst the session won’t provide answers to such an existential question, it will touch on the ethics of AI.

    You’ll recognise that a world where machines can think for themselves and where they can interact seamlessly with humans has enormous implications, as well as potential benefits for social housing.

    What will you take away from this session?

    You will:

    • Gain a basic understanding of the technologies that are available
    • Learn how to recognise the difference between AI and ML
    • Understand what capabilities exist, recognise hype vs reality and
    • Gain a grasp of what these technologies are delivering and more importantly their potential for your organisation.

    Essential for:

    A world that includes AI, ML and VAs is a completely transformed world and it’s approaching faster than we can imagine. If you don’t want to be left behind this introductory session is essential for everyone, both junior and senior staff, working in social housing.

    About Stewart Davison: 

    Stewart Davison MSc is Deputy Managing Director at DTL Creative. He is one of the sectors best known faces in the area of technology services and a passionate advocate of technology in housing.  Having worked in the UK social housing sector and in tech companies he brings his practical knowledge and experience - both in and out of sector.

    Stewart is a believer in driving transformational change, looking at challenging the status quo and recognising the powerful force of technology. He is committed to inform, educate and implement new technologies to improve the lives of tenants across the UK.

    The other workshops in the series are:

    Level 1 – introductory:

    Tuesday 11 May – 10.30 – 12pm – Introducing IoT: Why should I care about smart homes? (Level 1)

    Thursday 20 May – 2pm – 3.30pm – Creating new worlds: The business benefits of augmented and virtual reality (Level 1)

    Thursday 3 June – 10.30am –12pm  – Creating new worlds: The business benefits of augmented and virtual reality (Level 1)

    Thursday 10 June – 10.30am – 12pm – Introducing IoT: Why should I care about smart homes? (Level 1)

    Wednesday 16 June – 10.30am – 12pm – Creating new worlds: The business benefits of augmented and virtual reality (Level 1)

    Tuesday 22 June – 10.30am – 12.pm – The Terminator? Introducing AI and machine learning (Level 1)

    Level 2 – intermediate:

    Wednesday 5 May – 9.30am – 12.30pm – Hello, Alexa, could my housing officer be a robot? (Level 2)

    Tuesday 25 May – 9.30am – 12.30pm – “I think IoT’s for us!” (Level 2)

    Thursday 27 May – 2pm – 5pm – Building and augmenting worlds: Using VR and AR to boost clarity and efficiency (Level 2)

    Thursday 17 June – 9.30am – 12.30pm – Hello, Alexa, could my housing officer be a robot? (Level 2)

    Wednesday 23 June – 9.30am – 12.30pm – “I think IoT’s for us!” (Level 2)

    Thursday 24 June – 9.30am – 12.30pm – Building and augmenting worlds: Using VR and AR to boost clarity and efficiency (Level 2)

    One free place per organisation at this workshop. 

    find out more

    Meet At

    Further information

    Delegate fees:

    FREE to members of the Innovation and Technology Network and Housing Quality Network.

    One free place per organisation at this workshop. 
    Full price: £150.00 *
    Members of any HQN network: £100.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    In partnership with

    DTL

     

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start23 Apr 2021 10:00
    • End23 Apr 2021 11:30

    Strategic Housing Month: Moving away from choice-based lettings and improving the customer experience

    Meet At

    Further information

    Full month price:

    Book all sessions on the Strategic workshops for the reduced price of:

    Full price: £550*
    Members of any HQN network: £350*

    Individual sessions**:

    Full price: £100*
    Members of any HQN network: £80*

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    View all sessions

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start23 Apr 2021 13:30
    • End23 Apr 2021 15:30

    Strategic Housing Month: New approaches to tackling homelessness

    Details

    Strategic Housing Month: New approaches to tackling homelessness

    Part of Strategic Housing Month

    Virtual Workshop

    As the UK attempts to emerge from the Covid-19 pandemic, homelessness will continue to be a national crisis. Despite numerous government initiatives and the success of the ‘Everyone In’ scheme during the first lockdown, numbers are still on the increase. More than 70,000 households across the UK have been made homeless since the start of the pandemic while tens of thousands more were threatened with the homeless despite the government ban on evictions. 

    This session will explore new patterns of homelessness, new initiatives and new organisational approaches as we continue to look for a sustainable, long-term solution.

    Confirmed speakers:

    • Chair: Emma Lindley, Housing Strategy Lead Officer, Ashfield District Council and HQN associate
    • Keynote speaker: Molly Bishop, Strategic Lead for Homelessness, Greater Manchester Combined Authority.

    Other sessions for the Strategic workshops will include:

    Thursday 15 April 10.30am–13.00pm – The state of the nation – prospects for housing, local authorities and the outlook for the wider UK economy

    Monday 19 April 10.30am–12.30pm – Delivering more homes through partnership working

    Tuesday 20 April 10.30am–12.30pm – Strategies for PRS housing

    Wednesday 21 April 10.30am–12.30pm – Strategic thinking in turbulent times

    Wednesday 21 April 1.30pm–3pm – Planning White Paper update

    Thursday 22 April 10.30am–12pm – Improving the relationship between health and housing

    Friday 23 April 10.00am12pm  Moving away from choice-based lettings and improving the customer experience

    Tuesday 27 April 10.30am–12pm – The journey to zero carbon

    Friday 30 April 10.30am–12pm – The Strategic Housing Unconference

    Tuesday 8 June 10.30am–12pm – Mayoral elections and future of city/sub-regions

    The booking form for this session is below. To book the all workshops please book here.

    If you’re joining us let us know using #HQNstrategic on Twitter.

    find out more

    Meet At

    Further information

    Full month price:

    Book all sessions on the Strategic workshops for the reduced price of:

    Full price: £550*
    Members of any HQN network: £350*

    Individual sessions**:

    Full price: £100*
    Members of any HQN network: £80*

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    View all sessions

  2. Learning from Amazon – how housing associations can provide superior customer service at lower cost

    Details

    Learning from Amazon – how housing associations can provide superior customer service at lower cost

    Free to members

    Over 10 years ago, Amazon’s retail business needed a contact centre that would give customers personal, dynamic, and natural experiences. They couldn’t find one that met their needs, so they built it and subsequently made it available for businesses to use. Today, thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.

    Later this month, HQN is teaming up with Amazon Web Services and Arcus Cloud Services for a virtual session looking at how housing associations can provide superior customer service at a lower cost with Amazon Connect, an easy to use omnichannel cloud contact centre service. 

    Agenda

    • Learning from Amazon: In this session, we provide an overview of how Amazon keeps customers happy through innovative customer service mechanisms such as Working Backward, Customer Connections, automated chatbots and the Amazon Andon Cord. Participants will also understand why Amazon operates on a cloud-based contact centre platform (Amazon Connect) and how it enables Amazon to rapidly implement and scale better customer experiences while they continue to grow their business globally
    • Housing association success story: Learn how Arcus Cloud Services helped a housing association to set up a 60 agent contact centre on Amazon Connect within two days and hear them discuss the benefits they’re now seeing.

    *Please note that places are limited to two per organisation. 

    **This session is free to all HQN members. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

     

    find out more

    Meet At

    Further information

    Delegate fees:

    **FREE to all HQN members.

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    In association with 

    aws

     

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start27 Apr 2021 10:30
    • End27 Apr 2021 12:00

    Strategic Housing Month: The journey to zero carbon

    Details

    Strategic Housing Month: The journey to zero carbon

    Part of Strategic Housing Month

    Virtual Workshop

    Local authorities are already playing a key role in the journey to zero carbon. Their capacity to influence the green agenda is vast – from mandating energy efficiency at new developments in their local area to fast-tracking planning permission for new electric vehicle infrastructure. Possibly the biggest challenge, however, is how we make our existing housing stock more energy efficient on a large enough scale and at an affordable cost.

    This session will look to set out the challenges facing housing providers, highlight some of the opportunities and showcase what some social landlords are already doing in this area.

    Confirmed speakers:

    • Chair: John Grant, Senior Lecturer in Sustainable Construction and Climate Change, Sheffield Hallam University
    • Keynote speaker: James Caspell, Neighbourhood Director, Lancaster West, Royal Borough of Kensington and Chelsea
    • Hannah Smith, Sustainability Manager, Royal Borough of Kensington & Chelsea.

    About our speakers:

    John Grant:

    John is a Senior Lecturer and at Sheffield Hallam University also an academic adviser on Sheffield City Council's Green City Partnership Board on sustainability strategies and climate change working for a "Zero Carbon Sheffield by 2030" and on the committee for the "Environmental Hub" organisation, the Sheffield Climate Alliance.  His research and knowledge include renewable Energy, sustainable Building design, Climate Change, Environmental and Water Management (capture, storage and flood mitigation). In addition I have a media presence as director of "The ARC" at SHU (Adaption and Resilience Committee), regularly talking on BBC Radio Sheffield's monthly "Ask the Expert" slot and the SHU website.

    Jame Caspell: 

    Award-winning leader and social innovator, with 19 years’ experience in strategic and operational management in UK social housing and local government. James has a distinction in Strategy and Innovation executive diploma from Said Business School, University of Oxford and a Lean SixSigma Green Belt, with a track record of process innovation, reducing waste and costs to improve turnaround time, outcomes and resident satisfaction in a number of built environment contexts. James is the Chair of the RBKC Net Zero Board, aiming to ensure all social housing in RBKC is carbon-neutral by 2030.  He is also a Fellow of the Chartered Institute of Housing and a regular conference speaker. 

    Hannah Smith:

    Agile certified project manager currently responsible for a range of decarbonisation and sustainability initiatives on Lancaster West, including three recently funded Social Housing Decarbonisation Fund projects, and a member of RBKC’s Net Zero Board. Hannah is a 2018 graduate from Oxford University and has since completed the Local Government Association’s National Graduate Development Scheme and an ILM Level 7 qualification in Strategic Management and Leadership.  

    Other sessions for the Strategic workshops will include:

    Thursday 15 April 10.30am–13.00pm – The state of the nation – prospects for housing, local authorities and the outlook for the wider UK economy

    Monday 19 April 10.30am–12.30pm – Delivering more homes through partnership working

    Tuesday 20 April 10.30am–12.30pm – Strategies for PRS housing

    Wednesday 21 April 10.30am–12.30pm – Strategic thinking in turbulent times

    Wednesday 21 April 1.30pm–3pm – Planning White Paper update

    Thursday 22 April 10.30am–12pm – Improving the relationship between health and housing

    Friday 23 April 10.00am12pm  Moving away from choice-based lettings and improving the customer experience

    Friday 23 April 1.30pm–3.30pm – New approaches to tackling homelessness

    Friday 30 April 10.30am–12pm – The Strategic Housing Unconference

    Tuesday 8 June 10.30am–12pm – Mayoral elections and future of city/sub-regions

    The booking form for this session is below. To book the all workshops please book here.

    If you’re joining us let us know using #HQNstrategic on Twitter.

    find out more

    Meet At

    Further information

    Full month price:

    Book all sessions on the Strategic workshops for the reduced price of:

    Full price: £550*
    Members of any HQN network: £350*

    Individual sessions**:

    Full price: £100*
    Members of any HQN network: £80*

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.

    Programme:   

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    View all sessions

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start28 Apr 2021 10:00
    • End28 Apr 2021 12:00

    What the Social Housing White Paper means for local authorities

    Details

    What the Social Housing White Paper means for local authorities

    virtual workshop

    The White Paper promises the biggest shake-up to local authority housing for years so what should you be doing now to prepare?

    A return to proactive consumer regulation, a robust inspection regime and new tenant satisfaction measures are just some of the major changes on the horizon for local authorities as part of the recent Social Housing White Paper.

    The government’s determination to treat all social housing residents in the same way, regardless of who their landlord is, has far-reaching implications for councils – not least from a resource and capacity issue.

    Although legislation is required to bring about the regulatory changes, both the Ministry of Housing and Local Government and the Regulator of Social Housing have promised to ‘move at pace’ where they can. It is therefore essential that local authorities get ahead of the game and start preparing as best they can.

    At this virtual workshop, HQN associates Roger Jarman and Emma Lindley will set out the key changes proposed in the White Paper, highlight the implications for local authorities, ALMOs and TMOs and provide practical advice on the steps that can be taken now.

    This session will also look at a range of other proposals that have major implications for local authorities, including a new framework of ‘Green Infrastructure Standards’; a requirement for housing associations and councils to work together on allocations and new measures to support tenants with mental health and/or facing anti-social behaviour issues.

    Speakers:

    • Roger Jarman, former Head of Housing at the Audit Commission
    • Emma Lindley, Housing Strategy Lead Officer, Ashfield District Council

    This workshop is essential for:

    • All local authority housing professionals, including ALMOs and TMOs
    • Non-housing backroom teams responsible for housing departments
    • Housing protfolio holders.
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:  

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start30 Apr 2021 10:30
    • End30 Apr 2021 12:00

    Strategic Housing Month: The Strategic Housing Unconference

    Meet At

    Further information

    Full month price:

    Book all sessions on the Strategic workshops for the reduced price of:

    Full price: £550*
    Members of any HQN network: £350*

    Individual sessions**:

    Full price: £100*
    Members of any HQN network: £80*

    Free to SEN members

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    View all sessions

    • Event TypeInnovation and Technology Network
    • Start05 May 2021 09:30
    • End05 May 2021 12:30

    Hello, Alexa, could my housing officer be a robot? (Level 2 – intermediate)

    Details

    Ask Alexa! – Could your housing officer be a robot

    Virtual workshop

    Hello, Alexa, could my housing officer be a robot? (Level 2 – intermediate)

    Get up to speed with the latest developments in Artificial Intelligence (AI) and Machine Learning (ML) and the benefits technologies, such as chatbots/virtual assistants, can bring to your organisation and your customers.

    Okay, so you’re savvy enough not to be sold on the hype around Artificial Intelligence and Machine Learning. But you do see the potential benefits that technologies, such as chatbots/virtual assistants can bring to your organisation and your customers.

    Artificial Intelligence, Machine Learning and Virtual Assistants are perhaps some of the key technologies that will transform the 21st century.

    This workshop is a great opportunity to find out more about the potential as well as consider the implications. What will the social housing service of the future look and feel like in a world where machines can think for themselves and can interact seamlessly with humans?

    This workshop will get you up to speed with the latest developments:

    • Hear from suppliers, emerging start-ups to more established players, about the products they have developed for the social housing space
    • Hear about how housing providers are harnessing this emerging tech for the good of their tenants and their organisation
    • Hear how one of your peers has adopted virtual assistants (in the form of Alexa skills) and is using Machine Learning to help tenants and repairs teams recognise boiler types.

    You’ll go away with the information you need to begin planning the how, what and why of AI and ML in your own organisation.

    The workshop will provide you with:

    • Examples of commercially available products that social housing providers are already using
    • The reasons why your peers have decided to adopt a virtual assistant and
    • How others are continuing to develop the use of AI/ML.

    Essential for:

    Everyone who already has a good understanding of technological developments in Artificial Intelligence and Machine Learning and is looking to put it into practice in their organisation. 

    Suitable for all middle and senior managers regardless of the service area they work in.

    Useful for executives and board members who may have heard of how other providers are using AI & ML and want to get a better understanding of what the reality of these technologies looks like vs ‘the hype’.

    About Stewart Davison: 

    Stewart Davison MSc is Deputy Managing Director at DTL Creative. He is one of the sectors best known faces in the area of technology services and a passionate advocate of technology in housing.  Having worked in the UK social housing sector and in tech companies he brings his practical knowledge and experience - both in and out of sector.

    Stewart is a believer in driving transformational change, looking at challenging the status quo and recognising the powerful force of technology. He is committed to inform, educate and implement new technologies to improve the lives of tenants across the UK.

    Level 1 – introductory:

    Tuesday 11 May – 10.30 – 12pm – Introducing IoT: Why should I care about smart homes? (Level 1)

    Thursday 20 May – 2pm – 3.30pm – Creating new worlds: The business benefits of augmented and virtual reality (Level 1)

    Thursday 3 June – 10.30am –12pm  – Creating new worlds: The business benefits of augmented and virtual reality (Level 1)

    Thursday 10 June – 10.30am – 12pm – Introducing IoT: Why should I care about smart homes? (Level 1)

    Wednesday 16 June – 10.30am – 12pm – Creating new worlds: The business benefits of augmented and virtual reality (Level 1)

    Tuesday 22 June – 10.30am – 12.pm – The Terminator? Introducing AI and machine learning (Level 1)

    Level 2 – intermediate:

    Wednesday 5 May – 9.30am – 12.30pm – Hello, Alexa, could my housing officer be a robot? (Level 2)

    Tuesday 25 May – 9.30am – 12.30pm – “I think IoT’s for us!” (Level 2)

    Thursday 27 May – 2pm – 5pm – Building and augmenting worlds: Using VR and AR to boost clarity and efficiency (Level 2)

    Thursday 17 June – 9.30am – 12.30pm – Hello, Alexa, could my housing officer be a robot? (Level 2)

    Wednesday 23 June – 9.30am – 12.30pm – “I think IoT’s for us!” (Level 2)

    Thursday 24 June – 9.30am – 12.30pm – Building and augmenting worlds: Using VR and AR to boost clarity and efficiency (Level 2)

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £150.00 *
    Members of any HQN network: £100.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    In partnership with

    DTL

     

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual masterclass
    • Start05 May 2021 10:30
    • End05 May 2021 13:00

    Spotlight on data and VfM masterclass

    Details

    Spotlight on data and VfM masterclass

    Virtual masterclass

    Find out how to make sure you submit your data to the RSH right first time

    Find out how to benchmark your official VfM metrics from the RSH for 2020/21 with peers

    HQN is teaming up with the Regulator of Social Housing for a special workshop to help you get your regulatory returns right and make sure you’ve got all bases covered on value for money.

    Combining two sessions into one, this half-day virtual event will provide practical guidance ahead of the 31 May deadline for statistical data returns while also giving you the lowdown on what the regulator is looking for when it comes to VfM.

    The RSH says the quality of reporting remains 'mixed' both in terms of the data being submitted and providers' ability to meet the VfM Standard's requirements. But fear not, help is at hand.

    This exclusive workshop is designed to give registered providers a better understanding of what the regulator expects. You will get to hear from two of RSH’s top people:

    • Andy Wilson, Head of Financial Viability Assurance, who will cover the data returns/global accounts
    • Adele McNamara, Head of Strategic Implementation, who will cover VfM reporting.

    HQN chief executive Alistair McIntosh, and associates Ian Parker and Jo Ballman, will also be on hand to get into the detail and help provide answers to your questions on data governance and VfM metrics.

    We will cover:

    • What needs to be submitted and when
    • Tips on best practice, including the pitfalls to avoid and a reminder of why these returns and data in general is so important
    • How to make sure you calculate ALL of the metrics correctly
    • How you explain trends in performance on these metrics (particularly where definitions have changed)
    • What you must put in the accounts
    • How you deal with VfM at an IDA (where the probing is intense)
    • The requirement to demonstrate that your decisions lead to “optimal benefit”
    • How to get your board up to speed on VfM
    • A demonstration of how you can use the RSH’s metrics on VfM to benchmark and evaluate your costs versus peers (using HQN’s Housing Finance Network model which can be input straight into your annual report).

    Who should attend?

    This event is essential for those responsible for data returns and VfM reporting in the accounts, regulatory compliance, appraising the board and ensuring VfM is embedded in the business, including:

    • Finance directors
    • Finance teams
    • Managers responsible for gathering data and tracking performance
    • Governance teams
    • Board members (particularly those with audit and risk portfolios).
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start05 May 2021 10:30
    • End05 May 2021 13:00

    Strategic thinking – putting theory into action

    Details

    Strategic thinking – putting theory into action

    Virtual workshop

    Following on from the popular ‘Introduction to strategic thinking’ workshops, we are delighted to announce a new session focusing on how to put theory and knowledge into action.

    With so many known and unknown challenges facing the housing sector, it's more important than ever to have strong strategic thinking skills that you can apply every day to help you connect ideas, explore concepts and stay up to date with trends.

    Building on the themes set out in the first workshop, HQN associate Emma Lindley will use this new session to focus on:

    • How to diagnose a strategic challenge or opportunity
    • The importance of robustly defining your challenges before trying to tackle them
    • Different problem definition techniques
    • Identifying both existing and future challenges, which may be known or hidden
    • How to develop a guiding policy to tackle your challenge.

    This is a practical session with a number of reflective exercises along the way to maximise the value of the session to delegates.

    This workshop will be delivered by Emma Lindley, Housing Strategy Lead Officer for Ashfield District Council.

    About Emma Lindley

    Emma is a housing professional with 10 years’ experience working in a variety of roles, including front line housing management, resident involvement, policy development and managing properties for PRS landlords.

    She is happiest when exploring interesting ideas with interesting people. She currently works in strategic housing for a local authority, leading on identifying new solutions to old problems, such as homelessness, domestic abuse and fuel poverty. 

    Emma completed a BSc Housing at De Montfort University in 2014. She Chairs the Chartered Institute of Housing East Midlands Regional Board and is a Lead Associate of HQN’s Strategic Network.

    Essential for:

    • Anyone responsible for writing a strategy for their organisation
    • Executives
    • Housing Strategy teams
    • Strategy and policy officers.

    Testimonials from 'An introduction to strategic thinking' workshops: 

    ‘Emma provided 'user friendly' information which was easy to digest and understand.’

    ‘Really enjoyed it and it's reassuring that I am not alone when it comes to being able to 'think strategically'.’

    ‘I found this very helpful, I like the tips and guidance given to seek information and improve.’

    ‘Very much enjoyed it, definitely achieved what I hoped it would and gave me practical tips to implement in my day to day.’

    ‘Well presented, learnt lots and lots of tools for me to implement.’

    ‘This is my first virtual session, and I was impressed with how it ran and the content.’

    ‘Really informative session and some useful actions for me to take away.’

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Programme: 

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start06 May 2021 10:00
    • End06 May 2021 15:00

    Getting your Equality Impact Assessment right

    Details

    Getting your Equality Impact Assessment right

    Virtual workshop

    Getting your Equality Impact Assessments right has never been more important. Gain the knowledge and get the support you need at this virtual workshop led by Colin Heyman, Lead Associate of the Equality and Diversity Network.

    Equality Impact Assessments (EqIAs) are an important tool in assessing policies and projects to ensure that they are accessible to all people – employees and/ or tenants.

    They are particularly important at this time when many new policies and initiatives are being introduced to deal with the exceptional situation that the coronavirus pandemic has caused.

    What will be covered:

    This workshop is designed to give you a practical walkthrough on how to carry out an EqIA. Delegates will go away with the knowledge and confidence to start carrying out EqIAs in their organisation.

    You will learn:

    • The background and legal basis to Equality Impact Assessments
    • When to carry out EqIAs, who to involve and what to assess
    • How to work through all the stages of carrying out an Equality Impact Assessment
    • Screening
    • Planning and setting up the EqIA team 
    • Collecting information
    • Analysing the information and assessing the policy’s impact
    • Making a decision about how to move forward
    • Drawing up an action plan
    • Top tips.

    Who should attend:

    This is essential for anyone leading or involved in undertaking an equality impact assessment:

    • Managers and directors from all departments
    • Human resources
    • Equality, diversity and inclusion
    • Business management
    • Chief executives 
    • Operations
    • Policy
    • Rent income and arrears
    • Resident involvement and scrutiny.
    • Training.

    Testimonials:

    "It was really good, a great mix of smaller group working and listening to the presenter. Great examples too."

    "It was really informative and Colin is such a knowledgeable trainer."

    "I really enjoyed the structure of the course and the breakout sessions mixing it up and getting to meet others and hear their opinions, views, ideas etc."

    About Colin Heyman:

    Colin Heyman has worked as a trainer, consultant and coach in equality and diversity for over 20 years. He has worked with small companies, large public sector organisations, and third sector organisations, including housing associations.

    Colin has a great deal of experience as well as a passion for equality and diversity issues. Amongst other things he specialises in supporting a network of Diversity Champions to be change agents to bring about change within their organisation, and in work on white privilege and allyship.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £200.00 *
    Members of any HQN network: £175.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:  

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  3. Your chatbot journey starts here

    Details

    Your chatbot journey starts here

    Free to members

    In association with Fuzzlab: This session is the first in a series of three that will tell you things you need to know if you’re considering implementing a chatbot and help you build your business case. 

    As well as a high-level overview of chatbot technology and the different platforms you can use, we’ll share some of the benefits that a chatbot can provide and the pitfalls that you need to avoid. We’ll give you the information you’ll need to create a business case and share some of the usage data we’ve had back from our implementations.
     
    We’ll talk about some of the challenges we and our customers have faced and the things that will make sure yours is a success story. 

    You’ll also hear from Accord’s head of Digital Transformation who will explain what Accord’s objectives are and what they have achieved in the past year. 

    *Please note that places are limited to two per organisation. 

    **This session is free to all HQN members. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

    find out more

    Meet At

    Further information

    Delegate fees:

    **FREE to all HQN members.

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    In association with:

    Fuzzlab

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

  4. Turning data into decisions with MRI’s HousingBrixx dashboards

    Details

    Turning data in to decisions with MRI’s HousingBrixx dashboards

    Virtual workshop

    Free to members

    For those who are familiar with MRI’s strategic planning tool (HousingBrixx), you will know that the solution is a great aid to help with financial planning to aid strategic decision making. But, whilst reporting facilities are comprehensive and configurable, the complex data is often difficult to represent in an easier to digest way for reporting.

    This is where the dashboard functionality assists. By providing a visual representation of your strategic modelling forecasts it serves as a graphical representation tool, populated by published ‘data slices’ from the system via the dashboard engine.

    The solutions come with standard and bespoke functionality and include the following key features:

    • Simple and intuitive standard dashboard set-up
    • System-generated graphs manipulation 
    • Drill-down and raw data analysis
    • Easy, anytime data-deletion
    • Graphs to numerical tables conversion
    • Tables and graph export facility
    • Online dashboard viewing via web browser for non HousingBrixx users.

    Join us for a showcase of the dashboard functionality. It will further enhance your MRI HousingBrixx solution and provide the data representation required to make strategic, data-driven decisions.

    *Please note that places are limited to two per organisation. 

    **This session is free to all HQN members. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3).  

    find out more

    Meet At

    Further information

    Delegate fees:

    **FREE to all HQN members.

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start11 May 2021 10:00
    • End11 May 2021 12:45

    Housing Ombudsman workshop: Drafting effective complaint responses and appropriate remedies

    Details

    Housing Ombudsman workshop: Drafting effective complaint responses and appropriate remedies

    Virtual workshop

    HQN is delighted to be partnering with the Housing Ombudsman Service for a new series of workshops in 2021.

    Following the publication of the Ombudsman’s Complaint Handling Code, this interactive virtual session will look at what should be included in an effective written response to a complaint and how landlords should approach putting things right.

    It will specifically focus on Part B (5) of the Code and discuss factors to be taken into account in proposing an appropriate and effective remedy to resolve a dispute.

    Drawing on best practice in dispute resolution based on the Ombudsman’s casework knowledge and experience, landlords will come away feeling better equipped to deal with complaints. There will also be the opportunity to network with other landlords.

    The workshop will be delivered by the Ombudsman's own expert trainers.

    Confirmed speakers:

    • John Goodwin, Systemic Adjudicator, Housing Ombudsman Service
    • Dave Simmons, Sector Development Lead, Housing Ombudsman Service.

    Testimonials:

    "It was really well structured and gives a sense of working in partnership with regulators. Keep doing what you are doing - thank you. HQN are always very professional in their delivery of training, webinars and networking." 

    "I thought Dave and John brought a really positive, enthusiastic and reassuring energy to the session. So often online workshops can feel a bit lifeless, but this is the most engaging one I've attended so far." 

    "Very informative and as always very well presented. Great delegate participation and everyone keen to get this right."

    This workshop will also take place on Tuesday 25 May.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:   

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeInnovation and Technology Network
    • Start11 May 2021 10:30
    • End11 May 2021 12:00

    Introducing IoT: Why should I care about smart homes? (Level 1 – introductory)

    Details

    An introduction to the internet of things

    Virtual workshop

    Introducing IoT: Why should I care about smart homes? (Level 1 – introductory)

    Your building can talk to you, do you want to listen to what it can tell you?

    The world of The Internet of Things (IoT) has been expanding year on year. It’s nearly ten years ago that the world was introduced to the ‘Smart Fridge’. It has enormous potential for revolutionising social housing. Recently we’ve seen large scale IoT projects announced in social housing so the time is right to get a better understanding of just what IoT is and what it could mean for your organisation.

    If you haven’t yet got past the idea that IoT is a lot more than a fridge that can order your groceries for you, or something that can turn your lights on and off with your voice, but you do recognise that a world where ‘things’ are connected and can communicate has enormous potential for revolutionising social housing, then this is the session for you.

    What will be covered?:

    The workshop will go through the basics of what The Internet of Things (IoT) is:

    • Where and how it is being used in the world around you 
    • The key things you need to understand about the technology and
    • Highlight where and how its already being used in social housing today.

    You’ll go away with a sound understanding of what IoT technologies are, what they are delivering and more importantly their potential for your organisation.

    Essential for:

    Everyone – junior to senior levels – wanting to develop their understanding of IoT and how it can be applied to a social housing setting.

    About Stewart Davison: 

    Stewart Davison MSc is Deputy Managing Director at DTL Creative. He is one of the sectors best known faces in the area of technology services and a passionate advocate of technology in housing.  Having worked in the UK social housing sector and in tech companies he brings his practical knowledge and experience - both in and out of sector.

    Stewart is a believer in driving transformational change, looking at challenging the status quo and recognising the powerful force of technology. He is committed to inform, educate and implement new technologies to improve the lives of tenants across the UK.

    Level 1 – introductory:

    Tuesday 11 May – 10.30 – 12pm – Introducing IoT: Why should I care about smart homes? (Level 1)

    Thursday 20 May – 2pm – 3.30pm – Creating new worlds: The business benefits of augmented and virtual reality (Level 1)

    Thursday 3 June – 10.30am –12pm  – Creating new worlds: The business benefits of augmented and virtual reality (Level 1)

    Thursday 10 June – 10.30am – 12pm – Introducing IoT: Why should I care about smart homes? (Level 1)

    Wednesday 16 June – 10.30am – 12pm – Creating new worlds: The business benefits of augmented and virtual reality (Level 1)

    Tuesday 22 June – 10.30am – 12.pm – The Terminator? Introducing AI and machine learning (Level 1)

    Level 2 – intermediate:

    Wednesday 5 May – 9.30am – 12.30pm – Hello, Alexa, could my housing officer be a robot? (Level 2)

    Tuesday 25 May – 9.30am – 12.30pm – “I think IoT’s for us!” (Level 2)

    Thursday 27 May – 2pm – 5pm – Building and augmenting worlds: Using VR and AR to boost clarity and efficiency (Level 2)

    Thursday 17 June – 9.30am – 12.30pm – Hello, Alexa, could my housing officer be a robot? (Level 2)

    Wednesday 23 June – 9.30am – 12.30pm – “I think IoT’s for us!” (Level 2)

    Thursday 24 June – 9.30am – 12.30pm – Building and augmenting worlds: Using VR and AR to boost clarity and efficiency (Level 2)

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £150.00 *
    Members of any HQN network: £100.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    In partnership with

    DTL

     

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start12 May 2021 09:50
    • End13 May 2021 12:00

    Supporting mental health during COVID and beyond for tenants and employees

    Details

    Supporting the mental health of tenants during COVID and beyond

    Virtual workshop

    This Mental Health Awareness Week, HQN focuses its attention on how we can support both staff and tenants – two sessions run over two days.

    Mental Health Awareness Week - supporting the mental health of tenants during COVID and beyond.

    Research from mental health charity MIND found that around one in three social housing tenants in rent arrears are experiencing mental health problems.

    Housing management challenges including anti-social behaviour, hoarding and substance misuse are complex issues that can also often be connected to mental health issues.

    The findings from the latest 2019-20 English Housing Survey show that social tenants have the lowest levels of life satisfaction (71%); are least likely to believe that life is worthwhile (74%) and have the lowest levels of happiness (70%) compared to all other housing groups. The survey also found that social renters experienced the highest degree of anxiety (32%).

    The role of frontline workers in supporting people with mental health problems, is a key part of the Social Housing White Paper, with the Government stating it wants to ensure staff have the “right knowledge and skills to work sensitively with people who have or are at risk of developing mental health problems.”

    This session, being run during Mental Health Awareness week, is essential for frontline staff, housing officers and income collection staff and their managers. It will look at:

    • How to spot the signs of poor mental health amongst tenants and action to take
    • Updates on the latest best practice on how to deal with complex issues such as hoarding
    • How services can be redesigned so that mental health becomes more central to our frontline roles
    • How we can continue to deliver core services and collect rents in a more compassionate way.

    Confirmed speakers:

    • Amy Cheswick, Director of Customers and Partners, Raven Housing Trust
    • Fayann Simpson, Group Board Member, L&Q
    • Julie Walker, Head of Operations (Community Safety), Gentoo
    • Alison Turner, Service Manager, Rethink Mental Illness
    • Emma Mamo, Head of Workplace Wellbeing at MIND.

    Supporting employee’s mental health during COVID and beyond

    Virtual workshop

    Mental Health Awareness Week - Supporting employees’ mental health during COVID and beyond.

    Employee mental health has become more important than ever over the past year.

    The UK’s leading psychiatrist has warned COVID-19 poses the greatest long-term threat to mental health since the second world war.

    The pandemic has meant that many people’s traditional ways of coping with mental health problems have not been readily available and many teams are having to deal with increasingly complex scenarios in their day to day work as well as the communities they live in, with sharp rises in anti-social behaviour and domestic abuse.

    While flexible working from home has its benefits for some, others have found it challenging and for employers it has meant becoming innovative and creative when it comes to connecting with their employees, boosting morale and supporting people’s mental health and resilience.

    This workshop is for HR professionals and those leading frontline teams working in the housing sector. It will look at best practice examples of how housing providers have supported the mental health of staff throughout the pandemic and lessons learned that can be carried into the future.

    The two workshops being run during Mental Health Awareness week can be booked separately below:

    Supporting the mental health of tenants during COVID and beyond | Wednesday 12 May | 10am – 12pm

    Supporting employee’s mental health during COVID and beyond | Thursday 13 May | 10am – 12pm

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £199.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • Start12 May 2021 10:00
    • End12 May 2021 12:00

    Supporting the mental health of tenants during COVID and beyond

    Details

    Supporting the mental health of tenants during COVID and beyond

    Virtual workshop

    Mental Health Awareness Week – supporting the mental health of tenants during COVID and beyond.

    Research from mental health charity MIND found that around one in three social housing tenants in rent arrears are experiencing mental health problems.

    Housing management challenges including anti-social behaviour, hoarding and substance misuse are complex issues that can also often be connected to mental health issues.

    The findings from the latest 2019-20 English Housing Survey show that social tenants have the lowest levels of life satisfaction (71%); are least likely to believe that life is worthwhile (74%) and have the lowest levels of happiness (70%) compared to all other housing groups. The survey also found that social renters experienced the highest degree of anxiety (32%).

    The role of frontline workers in supporting people with mental health problems, is a key part of the Social Housing White Paper, with the Government stating it wants to ensure staff have the “right knowledge and skills to work sensitively with people who have or are at risk of developing mental health problems.”

    This session, being run during Mental Health Awareness week, is essential for frontline staff, housing officers and income collection staff and their managers. It will look at:

    • How to spot the signs of poor mental health amongst tenants and action to take
    • Updates on the latest best practice on how to deal with complex issues such as hoarding
    • How services can be redesigned so that mental health becomes more central to our frontline roles
    • How we can continue to deliver core services and collect rents in a more compassionate way.

    Confirmed speakers:

    • Amy Cheswick, Director of Customers and Partners, Raven Housing Trust
    • Fayann Simpson, Group Board Member, L&Q
    • Julie Walker, Head of Operations (Community Safety), Gentoo
    • Alison Turner, Service Manager, Rethink Mental Illness.

    The two workshops being run during Mental Health Awareness week can be booked separately below:

    Supporting employee’s mental health during COVID and beyond | Thursday 13 May | 10am – 12pm

    Discounted prices are available when you book both 'Supporting mental health' sessions.

    Total price for both sessions:

    • Non-members - £199 + VAT
    • Members - £150 + VAT.

    To book both sessions, please click here to complete the booking form.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £150.00 *
    Members of any HQN network: £99.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start13 May 2021 10:00
    • End13 May 2021 12:00

    Supporting employees' mental health during COVID and beyond

    Details

    Supporting employee’s mental health during COVID and beyond

    Virtual workshop

    Mental Health Awareness Week - Supporting employees’ mental health during COVID and beyond.

    Employee mental health has become more important than ever for landlords over the past year.

    The UK’s leading psychiatrist has warned COVID poses the greatest long-term threat to mental health since the second world war.

    The pandemic has meant that many people’s traditional ways of coping with mental health problems have not been readily available and teams are having to deal with increasingly complex scenarios in their communities, with sharp rises in anti-social behaviour and domestic abuse.

    While flexibly working from home has had its benefits for some staff, others have found it challenging and for employers it has meant becoming innovative and creative when it comes to connecting with their employees, boosting morale and supporting people’s mental health and resilience.

    This event for HR professionals and those leading frontline teams working in the housing sector will look at best practice examples of how housing providers have supported the mental health of staff throughout the pandemic and lessons learned that can be carried into the future.

    The two workshops being run during Mental Health Awareness week can be booked separately below:

    Supporting the mental health of tenants during COVID and beyond | Wednesday 12 May | 10am – 12pm

    Discounted prices are available when you book both 'Supporting mental health' sessions.

    Total price for both sessions:

    • Non-members - £199 + VAT
    • Members - £150 + VAT.

    To book both sessions, please click here to complete the booking form.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £150.00 *
    Members of any HQN network: £99.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start13 May 2021 10:00
    • End13 May 2021 13:00

    Understanding the tenant of the future: Lifestyle choices and payment habits of the under-30s

    Details

    The tenant of the future: Improving the rent arrears of the under-30s

    Virtual workshop

    With the under 30s among the hardest hit financially by the Covid-19 pandemic, what does the future have in store for our younger tenants and how can we be more in tune with their lifestyle choices and payment habits? This virtual event will attempt to provide some answers

    The young people of today are the tenants of tomorrow. Planning for their future is essential to our business success and there’s no doubt that the sector needs to do more to really understand and support the younger generation.

    • How well do we know and understand them?
    • Are we doing enough to engage with the under-30s – what works and why?
    • Is our service offer fit for the future? What needs to change?
    • What is causing the average 3% higher rent arrears than other age groups? What can housing providers do to reverse the trend?
    • Rental schemes that target younger tenants - how successful are they?
    • What best practice is there to draw on from across the sector– what works and what to avoid.

    This event will furnish you with the vital advice and research your organisation needs to start targeting your services and initiatives at the under 30s.

    Make sure the younger generations are a priority for you.

    Confirmed speakers:

    • Richard Bampton, Head of Income at A2Dominion
    • More speakers to be announced.

    Essential for:

    This event is for everyone involved in planning or providing a service to residents including - policy and performance, resident engagement, rent collection and income management, financial inclusion, housing management.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £150.00 *
    Members of any HQN network: £99.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start13 May 2021 10:30
    • End13 May 2021 12:30

    Do the right thing – delivering and demonstrating social value

    Details

    Do the right thing – delivering and demonstrating social value

    Virtual workshop

    Housing providers have always been proud of their social purpose but how many are really able to demonstrate the value this work delivers for residents and communities?

    Despite being deep-rooted in the ethos of many organisations, social value is a much used but often wrongly applied term. This has led to activities, such as community investment, debt advice and family support, not always being measured or accounted for consistently.

    Since the enactment of the Public Services (Social Value) Act 2012 organisations, including local authorities and housing associations, have had a legal obligation to consider the social value of their contracts, suppliers and service providers when procuring services.

    But research shows there appears to be a significant gap in the sector's knowledge of the Act and how it should be implemented. This has led to an ineffective and inconsistent approach to social value that ultimately has implications for social housing residents and wider communities.

    Following the Covid-19 pandemic, and the resulting economic impact, we have seen a sharp increase in the numbers of people requiring additional support. With housing associations and local authorities playing a leading role in working to mitigate these effects, it is now more important than ever to maximise the expertise and resources available through the supply chain. By ensuring that these relationships are delivering social value right where it’s needed, we can help people to manage and overcome future challenges.

    With the increasing focus on ESG reporting in housing, accurate impact measurement is going to become a critical way for organisations to demonstrate their value.

    What will be covered:

    This virtual workshop, led by social impact expert Barry Malki, will offer a high-level overview of the Social Value Act covering the following:

    • Introduction to the Act
    • What it means in practice
    • Who are the stakeholders?
    • Examples of best practice (and bad practice)
    • Making social value effective for communities (a sample process)
    • Understanding measurement (an overview of different methods and their relevance).

    Why should you attend and what will you take away from the event?

    The aim of this event is for delegates to leave with a greater understanding of the Act, and how they can embed effective practices within their organisation.

    Speakers:

    • Barry Malki, Director, Social Squared.

    Essential for:

    Anyone responsible for embedding a social value approach into their organisation, including:

    • Executive directors and board members
    • Community investment teams
    • Finance professionals
    • Procurement teams
    • Business management teams
    • Governance teams.
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  5. Property and repairs management for DLOs

    Details

    Property and repairs management for DLO’s

    Virtual workshop

    Free to members

    In association with MRI.

    Technology is being used daily to maintain housing stock and deliver repairs, maintenance, and asset management operations. But with wide ranging and complex requirements and multiple systems in play, seeing the true value-added of technology can be a challenge. 

    Find out how dedicated repairs and maintenance management software can alleviate that pain and revolutionise how you manage day-to-day operations and long-term strategic planning. 

     This session explores: 

    • The repairs and maintenance journey through the eyes of the resident – is your tech enhancing the overall customer experience?
    • Efficiency control - increase throughput of operatives to maximise the number of jobs in a day  
    • Promoting a first-fix ethos across your organisation and how stock control can help.

    This session will be of particular interest to people working in IT, repairs and asset management roles.

    *Please note that places are limited to two per organisation.

    **This session is free to all HQN members. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

    find out more

    Meet At

    Further information

    Delegate fees:

    **FREE to all HQN members.

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    In association with:

    MRI

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

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