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  1. Water risk assessments for domestic properties – does it have to be complicated?

    Details

    Water risk assessments for domestic properties

    Come and join us at this interactive workshop that will help you to understand what your legal duties are in respect to Legionella in domestic premises and how you can comply with such duties by implementing simple, proportionate and appropriate control measures to ensure the risk remains low.

    The day will look at:

    • The requirements for domestic water risk assessments
    • The options available for developing a programme
    • How a desktop exercise can be a starting point for identification of properties
    • Utilising technicians who deliver ‘other’ programmes, such as gas servicing, to carry out the assessments and whether this is a good choice
    • Things to consider when developing a water risk assessment template for domestic premises
    • What, if any, training should the ‘assessor’ have?
    • What about ‘void’ properties – should they be assessed?
    • What should we be telling tenants?

    We’ll also have a look at some case studies and what other organisations are doing.

    Seminar led by

    Chris Brown – an expert in his field, having over 30 years’ experience within the water hygiene industry.

    Chris is a chemist by qualification and is an Elected Fellow of the Water Management Society; he has also served a four year term on the Legionella Control Association committee and was a contributor to the BSRIA Legionella Risk Assessment Guide as well as being part of the LCA Technical Team for HSG274 Part 1.

    This event will also be held in Manchester. 

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on Friday 25 October 2019

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Map and directions: 

    Click here to download directions to the venue

    Programme:

    Download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  2. Housing Ombudsman workshop: Spotlight on repairs

    Details

    Housing Ombudsman workshops: Spotlight on repairs

    Dissatisfaction with day-to-day (‘responsive’) repairs accounts for over a third of complaints made to the Ombudsman each year.

    Living in a home in a poor state of repair can have a significant impact on residents. It can cause stress and frustration, and damage the ongoing relationship with the landlord.

    Delivering a good repairs service is a high priority for landlords and many handle complaints very well - but there is room for improvement.

    HQN is once again delighted to be partnering with the Housing Ombudsman Service on this new series of practical and interactive workshops.

    The half-day workshops will be delivered by the Ombudsman's own expert trainers and will focus on the following themes:

    • How the Housing Ombudsman Service investigates repairs complaints – what you need to know
    • Understanding the key causes of repairs complaints
    • Preventing common complaints
    • Understanding the responsibilities of all parties
    • Speeding up response times and closing complaints early
    • Better record keeping
    • Lessons learned
    • Your questions answered.

    The session will also look at the application of the Dispute Resolution Principles in dealing with repairs complaints.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Map and directions:

    Download map and directions 

    Programme:

    Download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  3. Off to a flyer 2019 – Effective pre-tenancy work to minimise rent arrears and ensure successful tenancies

    Details

    Off to a flyer

    We all know that effective engagement with prospective tenants represents the ideal opportunity to establish a platform for a successful tenancy.

    This practical seminar, chaired by HQN Associate and RIEN Lead, Tony Newman, will help you to take a fresh look at your pre-tenancy work and put positive measures in place to boost rent collection, minimise arrears and support households.

    With the Homelessness Reduction Act and the expansion of Universal Credit, now is the time to revisit your pre-tenancy work and make sure that you’re geared up for the future.

    Themes for the day

    Off to a flyer will help you to identify and implement improvements to your pre-tenancy work, including:

    • Identifying potential tenants' risk and support needs
    • Helping tenants to be ready to move in
    • Minimising early tenancy rent loss and arrears
    • Gathering and using customer and household profiling data to enable targeted action
    • Establishing a payment culture amongst new tenants
    • Working effectively with partner agencies.

    In addition to Tony’s knowledge and experience, we’ll have positive practice case studies from Curo and Nottingham City Homes, who will share the latest on their innovative and effective pre-tenancy work.

    The knowledge-sharing workshop will provide a further chance to dig deeper into best practice and equip you with a host of ideas and practical tips.

    Who should attend?

    Whether you’re a local authority or housing provider, this seminar is ideal for anyone involved in rent collection, arrears management, housing-related support, lettings and allocations and generic housing management.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on Friday 25 October 2019. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Map and Directions:

    Directions

    Programme:

    Please click here to download the programme 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  4. Stress testing 2019 – preparing for every eventuality

    Details

    Stress testing 2019 – preparing for every eventuality

    Refresh your approach to stress testing and understand the key sector risks from the regulator

    "We have reinforced our expectation that boards take ownership of their organisation’s stress testing and ensure they understand the impact of economic cycles as well as one-off shocks on their businesses"

    Regulator of Social Housing 2019

    Stress testing the resilience of housing providers has never been more important.

    But in a world where it's becoming impossible to predict what will happen week by week, how do you make sure your organisation is prepared for every eventuality?

    At our 2019 stress testing events, the RSH will underline what needs to be done and highlight key concerns from its annual sector risk profile.

    You will also get to hear from HQN's own stress testing experts and practitioners happy to share their approach.

    Key themes:    

    • Sector risk and stress testing priorities
    • Potential UK economic shocks and mitigations
    • Getting risk maps right – why have they consistently failed to spot dangers?
    • Good practice on spotting and mitigating risks at individual associations
    • Using modelling and other evidence to facilitate effective board discussions on stress testing
    • Common flaws in stress testing – such as optimism bias (the housing market always turns round), glib mitigations (don’t worry we can get high rents for all the homes we can’t sell), dangerous mitigations (chopping the maintenance spending as a balancing figure), and not getting the right data at the right time (curtailing your response time)
    • Advice on multivariate stress testing to examine financial and operational resilience.

    Confirmed speakers:

    • Will Perry, Director of Strategy, The Regulator of Social Housing
    • Alistair McIntosh, Chief Executive, HQN
    • Ian Parker, Lead Associate, HQN Housing Finance Network
    • Sue Smith, Director of Finance and Assurance, Halton Housing.

    This event is also being held in London. 

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on 25 October 2019. 

    *Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Programme:

    Programme 

    Map and Directions:

    Directions

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  5. The road to leasehold, and beyond…

    Details

    The road to leasehold, and beyond…

    Traditional Right to Buy, “voluntary” Right to Buy, outright sale, shared ownership and now the Right to Purchase an equity share.  Homeownership is on the increase.  Find out how to get it right – for your organisation and your customer.

    This seminar follows the ‘journey’ to becoming a leaseholder and homeowner.  What you can do as the landlord to streamline the process, improve the experience for the customer as well as for your organisation. 

    We’ll cover the key stages of the journey focusing on the challenges and how to overcome them:

    Tenant to leaseholder – managing expectations of the Right to Buy - er: the transition from tenant to leaseholder should be a smooth one.  It relies on timely, effective exchange of information and an understanding of the changed relationship - different agreements, different obligations and different priorities.  We’ll help you get off to a flying start.

    Sales, marketing and conversion: hitting sales targets is a challenge in these uncertain economic times.  We look at the latest good practice in sales and marketing - what works, what doesn’t and how to get those numbers up

    Delivering services, charges and costs: next comes the day job of delivering the service to your leaseholders.  Knowing and understanding the terms of the lease is key as is getting your cost codes and charging right.  We’ll flag up at the common pitfalls and how to avoid them.

    Listening to your leaseholders: How do you win the trust and confidence of your leaseholders? Hear from a service improvement specialist on how to deal with feedback positively to drive service improve.

    Our speaker line-up across the two dates includes:

    • Jackie Dickins, Leasehold Associate, The Leasehold Network
    • Steve Schollar, Leasehold Manager, Red Kite Community Housing
    • Say Leddington, Head of Performance Improvement and Emma McSweeney Head of Leasehold & Sales, Phoenix Community Housing
    • Zac Worthington, Head of Sales and Rachel Darling, Leasehold Manager, Trafford Housing Trust
    • Lynsey McLaughlin, Group Service Charge Coordinator, Plumlife

    More speakers to be announced.

    Who should attend?

    Everyone who plays a part in providing services to leaseholders including:

    • Leasehold specialists
    • Finance
    • Service charges
    • Repairs and maintenance
    • Housing management
    • Customer services
    • Sales and marketing
    • Customer involvement/insight.

    This event is also being held in Manchester. 

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *

    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on Friday 25 October 2019.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Map and directions: 

    Click here to download directions to the venue

    Programme:

      Click here to download programme 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  6. Water risk assessments for domestic properties – does it have to be complicated?

    Details

    Water risk assessments for domestic properties

    Come and join us at this interactive workshop that will help you to understand what your legal duties are in respect to Legionella in domestic premises and how you can comply with such duties by implementing simple, proportionate and appropriate control measures to ensure the risk remains low.

    The day will look at:

    • The requirements for domestic water risk assessments
    • The options available for developing a programme
    • How a desktop exercise can be a starting point for identification of properties
    • Utilising technicians who deliver ‘other’ programmes, such as gas servicing, to carry out the assessments and whether this is a good choice
    • Things to consider when developing a water risk assessment template for domestic premises
    • What, if any, training should the ‘assessor’ have?
    • What about ‘void’ properties – should they be assessed?
    • What should we be telling tenants?

    We’ll also have a look at some case studies and what other organisations are doing.

    Seminar led by

    Chris Brown –  an expert in his field, having over 30 years’ experience within the water hygiene industry.

    Chris is a chemist by qualification and is an Elected Fellow of the Water Management Society; he has also served a four year term on the Legionella Control Association committee and was a contributor to the BSRIA Legionella Risk Assessment Guide as well as being part of the LCA Technical Team for HSG274 Part 1.

    This event will also be held in London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on Friday 25 October 2019.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Map and Directions:

    Directions

    Programme

    Download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueManchester
    • Start04 Dec 2019 10:00
    • End04 Dec 2019 16:00

    The road to leasehold, and beyond…

    Details

    The road to leasehold, and beyond…

    The government is encouraging tenants to take the step to becoming homeowners. Initiatives such as right to buy and shared ownership stimulate interest.

    For the leasehold management teams this is the start of a process that presents many challenges along the way.

    This seminar looks at the ‘journey’ from tenant to homeowner. And onwards towards becoming an established leaseholder. All from the landlord’s perspective. The issues to deal with, the problems to resolve, and the challenges to overcome.

    We’ll cover the key stages of the journey:

    Tenant to leaseholder – managing expectations: tenants and leaseholders are different, so prospective leaseholders need managing carefully. We look at the process and help to ensure you get it right.

    Sales, marketing and conversion: increasing your leaseholder numbers is all about getting your marketing and sales processes right. This session looks at what’s done well, what isn’t, and how to get those conversions.

    Delivering services, charges and costs: tenants and leaseholders are different tenures with different needs.

    Managing feedback: when leaseholders find their voices and let you know what they think of your services, how do you deal with this? Hear from a service improvement specialist on how to deal with feedback positively to help improve services.

    In-depth sessions, with guidance, discussion and debate and examples.

    Our speaker line-up across the two dates includes:

    • Jackie Dickins, Leasehold Associate, The Leasehold Network
    • Steve Schollar, Leasehold Manager, Red Kite Community Housing
    • Say Leddington, Head of Performance Improvement and Emma McSweeney Head of Leasehold and Sales, Phoenix Community Housing
    • Zac Worthington, Head of Sales and Rachel Darling, Leasehold Manager, Trafford Housing Trust
    • Lynsey McLaughlin, Group Service Charge Co-ordinator, Plumlife.

    Who should attend?

    Everyone who plays a part in providing services to leaseholders including:

    • Leasehold specialists
    • Finance
    • Service charges
    • Repairs and maintenance
    • Housing management
    • Customer services
    • Sales and marketing
    • Customer involvement/insight.

    This event is also being held in London.

    find out more

    Meet At

    Programme:

    Click here to download the programme

    Further information

    Delegate fees:
    Full price: £289.00 *

    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on Friday 1 November 2019.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  7. The Residents’ Network annual conference 2019

    Details

    The Residents' Network Conference annual conference 2019

    Post Grenfell, the relationship between social housing landlords and residents has become paramount – which is why we’re focusing 2019’s conference on it.

    So, we couldn’t have asked for a better keynote speaker: Julia Unwin, former Chief Executive of the Joseph Rowntree Foundation, chaired the Civil Society Futures independent inquiry – from which emerged the concept of PACT: Power, Accountability, Connection and Trust.

    PACT is being adopted by housing associations, care providers and charities, and we’ll be exploring how landlords and residents can shape their future together using its principles.

    Our other speakers include: Iago Griffith, Head of Community Investment at the Royal Borough of Kensington and Chelsea with K&C residents, who’ll be discussing rebuilding trust in the borough after Grenfell; Matt Leach, Local Trust CEO, who’ll be looking at left behind communities and investing in civic infrastructure; Linda Wallace, CDS Co-operatives, who’ll be speaking about making community-led housing a mainstream option; and the Residents’ Network Lead Associate, Rob Gershon.

    Finally, the inimitable Alistair McIntosh, HQN CEO, will chair the day.

    And we’ve not only got incredible speakers – we’ve got great workshops, too: Chris Hewitt and Jenny Shrewsbury, of Co:create, will host Giving residents more power through co-designing services; Janice McNay and Jane Hobbs, Thirteen Group, are running Launching a new customer involvement framework; and Janice White, Estuary Housing, will be delivering Empowering residents.

    As you can see, it’s going to be a packed event that probes the vital issues in our post-Grenfell era. Can we deliver a PACT for housing? How can resident engagement be turned into a top priority? What can we do about left behind communities? We’ll be examining all these themes and more at the Residents’ Network annual conference 2019.

    If you are attending this event, please note the afternoon workshops on the programme. You may choose either Workshop one or two, and then either Workshop three or four.

    Free to members

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price (staff): £199*
    Residents’ Network members (staff): £175*
    Full price (residents): £119*
    Residents’ Network members (residents): One free place, £119* for additional places

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Map and directions: 

    Click here to download directions to the venue

    Programme:

    Programme  

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start10 Dec 2019 10:00
    • End10 Dec 2019 16:00

    Future housing trends – London and the South East

    Details

    Future housing trends

    Working out where and how people want to live is a key consideration for organisations seeking to develop new homes.

    From social housing and market rent to shared ownership and outright sale, housing providers need to understand the wants and needs of potential future residents to be able to build the right homes in the right places.

    In December, HQN is joining forces with data giants CACI for the first in a series of events that will interest those looking to acquire, develop, sell and market new schemes, with the focus on five key trends:

    Urbanisation – By the end of the next decade, the number of people worldwide living in cities with more than one million residents will jump from 3.1 billion to 3.8 billion, a 22% rise! But what does that mean for density levels and rural communities?

    Demographic changes – By 2030, 43% of households will consist of just one or two people, increasing demand for smaller homes. But an aging population will encourage the development of larger housing to accommodate multiple generations living under one roof.

    Sustainability – By 2018, 88 countries had guidelines for building-related energy consumption or greenhouse gas emissions, compared with 38 countries in 1994. And with the UK Government committed to 'net zero' carbon emissions by 2050, the ramifications are huge for housing providers.

    Affordability – According to the ONS, housing affordability has actually stablised in England and Wales – but 77 local authority areas have become less affordable over the last five years (mostly in London, the South East and the East of England); there were no local authorities in which affordability improved.

    Digital economy – As the economy becomes more digital, what people look for in a house is changing. 65% of millennials and Generation Z interact with each other more through digital means than they do in person. Such trends are increasing interest in remote work, home offices, smart homes, and shared living, among other things.

    Delegates attending our Future Housing Trends event will gain insights into the following:

    • Future population trends
    • Area affordability by region
    • Impact of demographic shift on household make-up
    • Lifestyle patterns, characteristics and behaviours of the changing UK population
    • The relationship between home and work
    • Impact of factors such as air pollution and future green belt on-site feasibility/regeneration projects.

    About CACI

    CACI is the company behind the annual Hot 100 UK Residential Index, which combines property affordability with quality of life data, including employment levels, provision of local amenities and public transport accessibility. They are also known for their geodemographic segmentation of the UK: Acorn.

    This event is also being run in Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on Friday 11 October 2019.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    In association with:

    CACI

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  8. The housing law review of the year

    Details

    The housing law review of the year

    Keep up to speed with the latest changes to housing policy, legislation and case law with our popular housing law workshops in association with Trowers and Hamlins.

    With political events moving at a rapid pace, key developments in the world of housing may have been missed. These events will allow delegates to catch their breath and take stock of everything that has happened in 2019 and the implications for the future.

    Full details to follow...

    Free to members

    This event will also be held in London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Free places available to members of the Housing Quality Network**

    *Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    ** As per your membership package. To check your eligibility, email hqn@hqnetwork.co.uk

    Registration will start 30 minutes before the first session and refreshments will be available.

    In association with

    Trowers and hamlins

    Map and directions

    Programme

    Download programme here

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  9. The housing law review of the year

    Details

    The housing law review of the year

    Keep up to speed with the latest changes to housing policy, legislation and case law with our popular housing law workshops in association with Trowers and Hamlins.

    With political events moving at a rapid pace, key developments in the world of housing may have been missed. These events will allow delegates to catch their breath and take stock of everything that has happened in 2019 and the implications for the future.

    Full details to follow...

    Free to members

    This event will also be held in Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Free places available to members of the Housing Quality Network**

    *Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    ** As per your membership package. To check your eligibility, email hqn@hqnetwork.co.uk

    Registration will start 30 minutes before the first session and refreshments will be available.

    In association with

    Trowers and hamlins

    Map and directions

    Programme

    Download the programme

     

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  10. Universal Credit: Where do we go from here?

    Details

    Universal Credit: Where do we go from here?

    Unfortunately, DWP can no longer attend the “Universal Credit - where do we go from here” event in Cardiff on 11 December due to the upcoming general election.

    However, it still promises to be an informative and highly useful day.

    Tony Newman will chair each event and provide a summary of the key learning from UC so far, including the features of top performers and an updated UC action plan. Tony will present a session “What have we learnt from DWP’s recent UC presentations.” Tony’s presentation will cover the latest information about the programme, together with HQN’s latest findings from working across the housing sector and include a question and answer session. DWP have agreed to pick up any questions that cannot be answered on the day.

    HQN Associate and RIEN Lead, Tony Newman, will chair each event and provide a summary of the key learning from UC so far, including the features of top performers and an updated UC action plan.

    We’re delighted to announce that Paul Gilbert, Director of Customer Accounts at L&Q will be joining us at each event. Paul will provide practical tips on modelling the impact of UC and learning from customer insight into payment behaviours, to shape both a strategic and operational response.   

    We can also confirm that Peter Hudson and Steven Johnson from Voicescape will join us at all the events. Peter and Steven will discuss their recent behavioural insights research into 1.3m rent payments, covering 43,000 accounts and explain how an interactive profiling solution can be applied to develop an evidence-based, prioritised response to minimise the risk as UC take-up expands.

    The events will take place at the locations voted for by RIEN members and we thank everyone who voted.

    Further information and full programme to follow.

    SOLD OUT. To join our waiting list, please email events@hqnetwork.co.uk.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on 8 November 2019. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Map and directions

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start15 Jan 2020 10:00
    • End15 Jan 2020 16:00

    Aftershock 2020 – what will a new year and a new government mean for housing?

    Details

    Aftershock 2020

    Get an expert view of the housing landscape in 2020 from those in the know, including RSH and Moody's.

    Regardless of who's in Downing Street on 31 December, 2020 is likely to be a year of momentous change.

    With significant political, social and economic aftershocks on the horizon, housing providers need to be on top of their game if they are to deliver on their business plans and serve the needs of their residents.

    At our first major event of 2020, HQN is bringing together some of housing's top commentators, policy chiefs, analysts and chief executives to make sense of it all.

    We will attempt to provide you with a roadmap to help you navigate the next 12 months, covering key areas of housing from the state of the UK property market to policy and regulation.

    Confirmed sessions and speakers:

    • Chair: Alistair McIntosh, Chief Executive, HQN
    • Regulation – From consumer regulation to the new Rent Standard – Will Perry, Director of Strategy, RSH 
    • Health and safety compliance – Gill Kernick, International safety consultant and former Grenfell Tower resident
    • Progress on and predictions for preventing homelessness – Rick Henderson, Chief Executive, Homeless Link
    • Prospects for UK housing associations in 2020 – Jennifer Wong, VP – Senior Credit Officer, Moody's.

    More to be announced...

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 13 December 2019. 

    *Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start15 Jan 2020 10:00
    • End15 Jan 2020 16:00

    GDPR 2020 – lessons learned from the first 20 months

    Details

    GDPR 2020

    Get up to date with GDPR and reflect on the lessons learned at these bespoke events for housing professionals.

    The introduction of the General Data Protection Regulation (GDPR) fundamentally changed the way we handle and use people's personal information.

    25 May 2018; the day the new legislation came into effect, was marked by messages of impending doom and the threat of extortionate fines for organisations if they did not comply. Not to mention millions of emails from organisations that you hadn’t heard from in years asking for consent to process your data. 

    But as we enter 2020, what has the practical impact of GDPR been on the housing sector?

    This interactive event, led by GDPR experts Jill Jones and Helen Iles, will discuss the latest developments in GDPR and reflect on the lessons learned to date, focusing on common pitfalls in the sector, how to effectively manage a data breach and how you can measure your organisation's compliance with GDPR.

    Sessions will cover:

    • GDPR – A look back to May 2018 – What were the changes
    • Fast forward to 2020 – where are we now and what has happened
    • The challenges which the housing sector has faced, including recent case studies
    • Are you on the right track? Practical tools and techniques to help keep you on the right side of the law.

    What will delegates learn?

    • A reminder of the changes brought in by GDPR and what they have meant in practical terms to the housing sector
    • The latest developments in GDPR
    • The common pitfalls with GDPR compliance and how to avoid them
    • Dealing with breaches
    • Measuring your organisations compliance with the GDPR toolkit.

    Confirmed speakers:

    • Jill Jones, Director, The Assurance Hub

    Who should attend?

    This event is essential for data protection officers, directors, managers and board members wanting to improve their understanding of GDPR, check their organisation’s compliance and learn lessons from the first 20 months.

    About our speakers

    Jill Jones is a registered risk practitioner, specialising in risk management services, compliance with GDPR and business continuity/emergency planning. She has over 15 years’ experience in governance, assurance, health and safety and risk management. She has worked predominantly in the social housing and charitable sectors for the last 10 years and also has a wealth of experience in the private sector.

    This event is also be held in Manchester and Bristol.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 13 December 2019. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start16 Jan 2020 10:00
    • End16 Jan 2020 16:00

    Above and beyond – new approaches to allocations and lettings

    Details

    Above and beyond

    ‘Who gets housed’, ‘how’ and ‘when, if at all’ are vital questions for councils, housing associations, third sector agencies and, most importantly, people who need a roof over the head. Come along to these events to get some answers.

    Tackling the thorny issue of who has a right to affordable housing, this event will attempt to answer the fundamental question: how do we decide who lives in our homes?

    The challenges facing the allocations system are immense. Nationally there are 1.1 million households on waiting lists. At the same time, there is a dwindling number of lettings – nearly 400,000 in 2013/14 compared to just over 310,000 in 2017/18.

    Social housing providers are quick to recognise the problems – not enough affordable homes being built, the impact of the right to buy on existing stock – but are they willing to be part of the solution?

    As housing associations exercise greater control over who they house, what does this mean for the future of choice-based letting schemes and where does it leave councils with a statutory duty to provide accommodation for the most vulnerable?

    The role of allocations and lettings teams has arguably never been more important. Adopting an approach that is fair and equitable, makes the best use of existing stock and helps to meet local housing need in partnership with other organisations, is easier said than done.

    But help is at hand. Fresh thinking is emerging that sets out to transform the way allocations and lettings schemes operate.

    This one-day seminar will look at new approaches but also fresh challenges that lay ahead.

    Key themes:

    • The emerging policy framework
    • Lessons from recent reviews of the allocations system
    • Reflections on the current challenges and opportunities
    • The future of choice-based lettings
    • Affordability checks
    • The Homelessness Reduction Act and the impact of Housing First on nominations
    • Fixed term tenancies
    • The role of the private rented sector
    • The digital agenda
    • Exploring new approaches and ideas.

    Who should attend?

    • Directors of housing and neighbourhoods
    • Allocations and lettings teams
    • Strategy and policy teams
    • Board members
    • Local Authority strategic housing teams.

    This event is also taking place in Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 13 December 2019. 

    *Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueRoss-on-Wye
    • Start16 Jan 2020 10:00
    • End17 Jan 2020 16:00

    The art of leadership – harnessing personal power (two day residential)

    Details

    The art of leadership – harnessing personal power (two day residential)

    Building new affordable homes, maintaining existing stock and a relentless focus on health and safety are just a few of the many challenges facing our sector. Add to this a constantly changing operating environment and the inevitable need to do more with less and things are tough.

    So, inspiring the best performance from your people is critical. 

    That’s why we’ve partnered with Leadership Trust as their special forces heritage means dealing with tough situations is in their DNA to create a specifically designed course for housing leaders and those with the potential to become one.

    This programme is designed to create an intense an immersive environment in which individuals will be given the skills to help build their individual leadership style.

    Taking place over two full days this residential course is a chance to:

    • Build your personal leadership style, raising awareness of what can hinder your performance
    • Establish an understanding of how your leadership style can support or hinder the performance of your team
    • Connect your leadership style with challenges at work so that you can practise being at your best under pressure.

    Key sessions include:

    • The art of leadership within the housing sector
    • The secrets of leadership vs. management
    • How to motivate and engage your team
    • Powerful problem-solving techniques
    • Innovation and Creativity Tools
    • The principles of becoming a great Coach
    • Managing ethically and effectively to transform performance.

    By the end of this programme your people will…

    • Be ready for the known and unknow challenges ahead
    • Have greater self-awareness, resilience and confidence
    • Understand their own personal power and harness it to be a greater leader
    • Realise how effective they can really be
    • Be better able to bring individuals together in a cohesive effort

    By the end of the programme your organisation will…

    • Motivate better, inspiring greater effort from employees at every level
    • Collaborate better, assembling teams with stronger purpose and vision
    • Encourage ambition, galvanising leaders to innovate, think bigger and beyond themselves
    • Perform more strongly, boosting personal productivity
    • Serve customers better, increasing the value of your internal and external customer relationships.

    PLEASE NOTE: The price of this residential course includes accommodation, a three-course dinner on the first evening, and all other meals/refreshments.

    Places are strictly limited.

    About The Leadership Trust

    The Leadership Trust has four decades' worth of experience working with some of the UK's top blue-chip companies. 

    Their team of experts help people to find their own leadership style, enabling people to perform under pressure and deliver results.

    The Leadership Trust delivers high impact experiential leadership development, which changes behaviour and transforms individuals, teams and organisations for clients across the globe. 

    About Robin Lawrence

    Robin has been developing leadership skills professionally since 2003 and is passionate about working with individuals and teams in both private and public sectors. He is also one of the few John Adair Accredited Trainers for Action Centred Leadership.

    Robin has worked successfully with many clients including high profile charity organisations, company directors and executives in a variety of sectors including scientific, medical, telecommunications, education, sports and financial sectors.

    He is no stranger to the social housing sector having served on the board of Ascham Homes in the London Borough of Waltham Forest as a non-executive director.

    “Leadership bestows on us an awesome power. We can use it to over-power, de-power or out-power others and in doing so we will break them. Alternatively we can use this power to enable, empower and grow people, winning their hearts and minds.” David Gilbert-Smith, former SAS Officer and Founder of the Leadership Trust

    What delegates said about our previous Art of Leadership residential:

    "Great balance of reflection, action and practice in a relaxed atmosphere"
    "Content rich, good fun, insightful 24 hours"
    "Excellent programme. Very informative and I will most definitely recommend to my colleagues"
    "More of this please! Just loved it. Loved the intensity of it. Learned loads and will continue to learn from the 'fall out'"

    To find out more about the Leadership Trust visit: http://www.leadershiptrust.co/

    This event is also being held on 5-6 February, 11-12 February and 19-20 February.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £1,199.00 *
    Members of any HQN network: £999.00 *

    PLEASE NOTE: The price of this residential course includes accommodation, a three-course dinner on the first evening, and all other meals/refreshments.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    In partnership with 

    Leadership trust logo

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start21 Jan 2020 10:00
    • End21 Jan 2020 16:00

    Stress testing 2020 – preparing for every eventuality

    Details

    Stress testing 2020 – preparing for every eventuality

    Refresh your approach to stress testing and understand the key sector risks from the regulator

    "We have reinforced our expectation that boards take ownership of their organisation’s stress testing and ensure they understand the impact of economic cycles as well as one-off shocks on their businesses"

    Regulator of Social Housing 2019

    Stress testing the resilience of housing providers has never been more important.

    But in a world where it's becoming impossible to predict what will happen week by week, how do you make sure your organisation is prepared for every eventuality?

    At our 2019 stress testing events, the RSH will underline what needs to be done and highlight key concerns from its annual sector risk profile.

    You will also get to hear from HQN's own stress testing experts and practitioners happy to share their approach.

    Key themes:    

    • Sector risk and stress testing priorities
    • Potential UK economic shocks and mitigations
    • Getting risk maps right – why have they consistently failed to spot dangers?
    • Good practice on spotting and mitigating risks at individual associations
    • Using modelling and other evidence to facilitate effective board discussions on stress testing
    • Common flaws in stress testing – such as optimism bias (the housing market always turns round), glib mitigations (don’t worry we can get high rents for all the homes we can’t sell), dangerous mitigations (chopping the maintenance spending as a balancing figure), and not getting the right data at the right time (curtailing your response time)
    • Advice on multivariate stress testing to examine financial and operational resilience.

    Confirmed speakers:

    • Will Perry, Director of Strategy, The Regulator of Social Housing
    • Alistair McIntosh, Chief Executive, HQN
    • Ian Parker, Lead Associate, HQN Housing Finance Network.

    This event is also being held in Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 20 December 2019. 

    *Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start22 Jan 2020 10:00
    • End22 Jan 2020 16:00

    GDPR 2020 – lessons learned from the first 20 months

    Details

    GDPR 2020

    Get up to date with GDPR and reflect on the lessons learned at these bespoke events for housing professionals.

    The introduction of the General Data Protection Regulation (GDPR) fundamentally changed the way we handle and use people's personal information.

    25 May 2018; the day the new legislation came into effect, was marked by messages of impending doom and the threat of extortionate fines for organisations if they did not comply. Not to mention millions of emails from organisations that you hadn’t heard from in years asking for consent to process your data. 

    But as we enter 2020, what has the practical impact of GDPR been on the housing sector?

    This interactive event, led by GDPR experts Jill Jones and Helen Iles, will discuss the latest developments in GDPR and reflect on the lessons learned to date, focusing on common pitfalls in the sector, how to effectively manage a data breach and how you can measure your organisation's compliance with GDPR.

    Sessions will cover:

    • GDPR – A look back to May 2018 – What were the changes
    • Fast forward to 2020 – where are we now and what has happened
    • The challenges which the housing sector has faced, including recent case studies
    • Are you on the right track? Practical tools and techniques to help keep you on the right side of the law.

    What will delegates learn?

    • A reminder of the changes brought in by GDPR and what they have meant in practical terms to the housing sector
    • The latest developments in GDPR
    • The common pitfalls with GDPR compliance and how to avoid them
    • Dealing with breaches
    • Measuring your organisations compliance with the GDPR toolkit.

    Confirmed speakers:

    • Jill Jones, Director, The Assurance Hub

    Who should attend?

    This event is essential for data protection officers, directors, managers and board members wanting to improve their understanding of GDPR, check their organisation’s compliance and learn lessons from the first 20 months.

    About our speakers

    Jill Jones is a registered risk practitioner, specialising in risk management services, compliance with GDPR and business continuity/emergency planning. She has over 15 years’ experience in governance, assurance, health and safety and risk management. She has worked predominantly in the social housing and charitable sectors for the last 10 years and also has a wealth of experience in the private sector.

    This event is also be held in London and Bristol. 

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 20 December 2019. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start23 Jan 2020 10:00
    • End23 Jan 2020 16:00

    The Edge 2020

    Details

    The Edge 2020

    To keep you at the cutting edge of income management and customer engagement, we’re pleased to announce our next series of “Edge” seminars.

    The focus is on innovation, automation and using data insight to boost efficiency.

    Whether you’re a housing association or local authority, we’ll have a host of practical case studies, great new ideas and a chance to network with colleagues.

    This is the ideal chance to reprogramme your rent collection, arrears management and customer engagement.

    Places are likely to go fast, so book now to avoid disappointment.

    RIEN associate, Mark Walker will lead the day, presenting some thought-provoking examples of automation and machine learning and facilitating an innovation workshop.

    The seminar is ideal for anyone interested in rent collection, arrears management, homelessness prevention, housing support, lettings and allocations and generic housing management.

    This event is also being held in Birmingham and Manchester. 

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 20 December 2019. 

    *Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start24 Jan 2020 10:00
    • End24 Jan 2020 14:30

    Housing Ombudsman workshop: Spotlight on repairs

    Details

    Housing Ombudsman workshop

    Dissatisfaction with day-to-day (‘responsive’) repairs accounts for over a third of complaints made to the Ombudsman each year.

    Living in a home in a poor state of repair can have a significant impact on residents. It can cause stress and frustration, and damage the ongoing relationship with the landlord.

    Delivering a good repairs service is a high priority for landlords and many handle complaints very well – but there is room for improvement.

    HQN is once again delighted to be partnering with the Housing Ombudsman Service on this new series of practical and interactive workshops.

    The half-day workshops will be delivered by the Ombudsman's own expert trainers and will focus on the following themes:

    • How the Housing Ombudsman Service investigates repairs complaints – what you need to know
    • Understanding the key causes of repairs complaints
    • Preventing common complaints
    • Understanding the responsibilities of all parties
    • Speeding up response times and closing complaints early
    • Better record keeping
    • Lessons learned
    • Your questions answered.

    The session will also look at the application of the Dispute Resolution Principles in dealing with repairs complaints.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

    This event is also taking place in Doncaster, Leeds, Bristol and Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £160.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start28 Jan 2020 10:00
    • End28 Jan 2020 13:00

    Gotcha! Getting to grips with annual reports

    Details

    Gotcha! Getting to grip with annual reports

    Turn your glossy brochures and fancy e-zines read by no one into something useful to tenants.

    Stop press!

    Housing providers are facing a kicking from the regulator if they don't sort out the quality of their annual reports.

    The RSH has warned landlords that the yearly reports to tenants are mandatory and should explicitly tell them how well (or how badly) they are performing.

    Annual reports play an important role in making organisations more transparent to their residents – so facts, figures and essential messages – such as that 2020 rent rise – are key.

    Hatchet job!

    Unfortunately, here at HQN, we don't think many of the annual reports we see are fit for purpose. The flaws include:

    • Lots of unsubstantiated boasting (we are fantastic)
    • Too much jargon and corporate bluster
    • Pointless meandering introductions from the chair
    • Spellbinding graphics that contain no actual information
    • Zero comparative data
    • No sign that tenants have been asked what they want to see in these reports (in fact it is often impossible to discern the intended audience at all).

    But fear not. At this half-day masterclass, led by HQN chief executive Alistair McIntosh and former national newspaper journalist John McJannet, we will give you everything you need to transform your annual reports from a glossy and vacuous PR exercise into something truly worthwhile and regulator approved. Tanya Edwards from First Choice Homes Oldham will also be giving her insight.

    Our team of experts will:

    • Study delegates’ annual reports
    • Produce a mock annual report with some flaws for the delegates to analyse
    • Provide guidance for producing a good annual report
    • Explore the various different formats.

    Delegates will go away inspired with loads of tips for transforming their reports.

    find out more

    Meet At

    Delegate fees:

    Full price: £209.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Please note that registration is half an hour before the start time and timings are subject to change.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueChester
    • Start29 Jan 2020 10:00
    • End29 Jan 2020 16:15

    Managing compliance

    Details

    Managing compliance

    Join us for an informative day crammed full of useful information relating to key landlord safety compliance areas, such gas and other heating sources, asbestos management, water hygiene, fixed electrical inspections and passenger and other lifts and lifting equipment.

    Find out your responsibilities in terms of compliance, what you can do to ensure you are meeting the requirements of legislation as well as keeping your tenants safe in their homes. We’ll also have an overview of the key recommendations that came out of phase one of the Grenfell Tower Inquiry as we hear from the Director of Safety at L&Q who will tell us what they are doing to address those recommendations.

    We will be covering:

    • Fire safety
    • Asbestos management
    • Water hygiene
    • Lifts and lifting equipment
    • Gas and other heating
    • Electrical safety.

    Who should attend?

    CEOs, board members, compliance managers and officers, directors and health and safety professionals.

    Our speakers

    We have a great selection of speakers, all of whom are experts in their field and have fantastic technical knowledge as well as experience of the social housing sector. The day will be chaired by Vicki Cutler who, as a Chartered Fellow of IOSH, has worked in the social housing sector as a health, safety and compliance specialist for many years. Vicki will be joined by:

    • Matt Dawes/John Haley, Senior Asbestos Trainers with Bradley Environmental
    • Chris Brown, Independent Water Hygiene Consultant
    • Spencer Henry, Electrical Consultant at Morgan Lambert
    • Steve Pettitt, Director of Safety at L&Q
    • Peter Leavers, Director, Stonewood Lift Consultants.

    Plus others who have been invited.

    Those who attend will receive a complimentary copy of our landlord safety compliance toolkit.

    This event is also being held in London. 

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 27 December 2019. 

    *Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start30 Jan 2020 10:00
    • End30 Jan 2020 16:00

    Above and beyond – new approaches to allocations and lettings

    Details

    Above and beyond

    ‘Who gets housed’, ‘how’ and ‘when, if at all’ are vital questions for councils, housing associations, third sector agencies and, most importantly, people who need a roof over the head. Come along to these events to get some answers.

    Tackling the thorny issue of who has a right to affordable housing, this event will attempt to answer the fundamental question: how do we decide who lives in our homes?

    The challenges facing the allocations system are immense. Nationally there are 1.1 million households on waiting lists. At the same time, there is a dwindling number of lettings – nearly 400,000 in 2013/14 compared to just over 310,000 in 2017/18.

    Social housing providers are quick to recognise the problems – not enough affordable homes being built, the impact of the right to buy on existing stock – but are they willing to be part of the solution?

    As housing associations exercise greater control over who they house, what does this mean for the future of choice-based letting schemes and where does it leave councils with a statutory duty to provide accommodation for the most vulnerable?

    The role of allocations and lettings teams has arguably never been more important. Adopting an approach that is fair and equitable, makes the best use of existing stock and helps to meet local housing need in partnership with other organisations, is easier said than done.

    But help is at hand. Fresh thinking is emerging that sets out to transform the way allocations and lettings schemes operate.

    This one-day seminar will look at new approaches but also fresh challenges that lay ahead.

    Key themes:

    • The emerging policy framework
    • Lessons from recent reviews of the allocations system
    • Reflections on the current challenges and opportunities
    • The future of choice-based lettings
    • Affordability checks
    • The Homelessness Reduction Act and the impact of Housing First on nominations
    • Fixed term tenancies
    • The role of the private rented sector
    • The digital agenda
    • Exploring new approaches and ideas.

    Who should attend?

    • Directors of housing and neighbourhoods
    • Allocations and lettings teams
    • Strategy and policy teams
    • Board members
    • Local Authority strategic housing teams.

    This event is also taking place in London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 27 December 2019. 

    *Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start30 Jan 2020 10:00
    • End30 Jan 2020 16:00

    Future housing trends – North West

    Details

    Future housing trends

    Working out where and how people want to live is a key consideration for organisations seeking to develop new homes.

    From social housing and market rent to shared ownership and outright sale, housing providers need to understand the wants and needs of potential future residents to be able to build the right homes in the right places.

    Following on from our December date, HQN is joining forces with data giants CACI for the next date in a series of events that will interest those looking to acquire, develop, sell and market new schemes, with the focus on five key trends:

    Urbanisation – By the end of the next decade, the number of people worldwide living in cities with more than one million residents will jump from 3.1 billion to 3.8 billion, a 22% rise! But what does that mean for density levels and rural communities?

    Demographic changes – By 2030, 43% of households will consist of just one or two people, increasing demand for smaller homes. But an aging population will encourage the development of larger housing to accommodate multiple generations living under one roof.

    Sustainability – By 2018, 88 countries had guidelines for building-related energy consumption or greenhouse gas emissions, compared with 38 countries in 1994. And with the UK Government committed to 'net zero' carbon emissions by 2050, the ramifications are huge for housing providers.

    Affordability – According to the ONS, housing affordability has actually stablised in England and Wales – but 77 local authority areas have become less affordable over the last five years (mostly in London, the South East and the East of England); there were no local authorities in which affordability improved.

    Digital economy – As the economy becomes more digital, what people look for in a house is changing. 65% of millennials and Generation Z interact with each other more through digital means than they do in person. Such trends are increasing interest in remote work, home offices, smart homes, and shared living, among other things.

    Delegates attending our Future Housing Trends event will gain insights into the following:

    • Future population trends
    • Area affordability by region
    • Impact of demographic shift on household make-up
    • Lifestyle patterns, characteristics and behaviours of the changing UK population
    • The relationship between home and work
    • Impact of factors such as air pollution and future green belt on-site feasibility/regeneration projects.

    About CACI

    CACI is the company behind the annual Hot 100 UK Residential Index, which combines property affordability with quality of life data, including employment levels, provision of local amenities and public transport accessibility. They are also known for their geodemographic segmentation of the UK: Acorn.

    This event is also being run in London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on Friday 27 December 2019.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    In association with:

    CACI

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueLondon
    • Start04 Feb 2020 10:00
    • End04 Feb 2020 16:15

    Managing compliance

    Details

    Managing compliance

    Join us for an informative day crammed full of useful information relating to key landlord safety compliance areas, such gas and other heating sources, asbestos management, water hygiene, fixed electrical inspections and passenger and other lifts and lifting equipment.

    Find out your responsibilities in terms of compliance, what you can do to ensure you are meeting the requirements of legislation as well as keeping your tenants safe in their homes. We’ll also have an overview of the key recommendations that came out of phase one of the Grenfell Tower Inquiry as we hear from the Director of Safety at L&Q who will tell us what they are doing to address those recommendations.

    We will be covering:

    • Fire safety
    • Asbestos management
    • Water hygiene
    • Lifts and lifting equipment
    • Gas and other heating
    • Electrical safety.

    Who should attend?

    CEOs, board members, compliance managers and officers, directors and health and safety professionals.

    Our speakers

    We have a great selection of speakers, all of whom are experts in their field and have fantastic technical knowledge as well as experience of the social housing sector. The day will be chaired by Vicki Cutler who, as a Chartered Fellow of IOSH, has worked in the social housing sector as a health, safety and compliance specialist for many years. Vicki will be joined by:

    • Matt Dawes/John Haley, Senior Asbestos Trainers with Bradley Environmental
    • Chris Brown, Independent Water Hygiene Consultant
    • Spencer Henry, Electrical Consultant at Morgan Lambert
    • Steve Pettitt, Director of Safety at L&Q
    • Peter Leavers, Director, Stonewood Lift Consultants.

    Plus others who have been invited.

    Those who attend will receive a complimentary copy of our landlord safety compliance toolkit.

    This event is also being held in Chester.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 3 January 2020.

    *Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueRoss-on-Wye
    • Start05 Feb 2020 10:00
    • End06 Feb 2020 16:00

    The art of leadership – harnessing personal power (two day residential)

    Details

    The art of leadership – harnessing personal power (two day residential)

    Building new affordable homes, maintaining existing stock and a relentless focus on health and safety are just a few of the many challenges facing our sector. Add to this a constantly changing operating environment and the inevitable need to do more with less and things are tough.

    So, inspiring the best performance from your people is critical. 

    That’s why we’ve partnered with Leadership Trust as their special forces heritage means dealing with tough situations is in their DNA to create a specifically designed course for housing leaders and those with the potential to become one.

    This programme is designed to create an intense an immersive environment in which individuals will be given the skills to help build their individual leadership style.

    Taking place over two full days this residential course is a chance to:

    • Build your personal leadership style, raising awareness of what can hinder your performance
    • Establish an understanding of how your leadership style can support or hinder the performance of your team
    • Connect your leadership style with challenges at work so that you can practise being at your best under pressure.

    Key sessions include:

    • The art of leadership within the housing sector
    • The secrets of leadership vs. management
    • How to motivate and engage your team
    • Powerful problem-solving techniques
    • Innovation and Creativity Tools
    • The principles of becoming a great Coach
    • Managing ethically and effectively to transform performance.

    By the end of this programme your people will…

    • Be ready for the known and unknow challenges ahead
    • Have greater self-awareness, resilience and confidence
    • Understand their own personal power and harness it to be a greater leader
    • Realise how effective they can really be
    • Be better able to bring individuals together in a cohesive effort

    By the end of the programme your organisation will…

    • Motivate better, inspiring greater effort from employees at every level
    • Collaborate better, assembling teams with stronger purpose and vision
    • Encourage ambition, galvanising leaders to innovate, think bigger and beyond themselves
    • Perform more strongly, boosting personal productivity
    • Serve customers better, increasing the value of your internal and external customer relationships.

    PLEASE NOTE: The price of this residential course includes accommodation, a three-course dinner on the first evening, and all other meals/refreshments.

    Places are strictly limited.

    About The Leadership Trust

    The Leadership Trust has four decades' worth of experience working with some of the UK's top blue-chip companies. 

    Their team of experts help people to find their own leadership style, enabling people to perform under pressure and deliver results.

    The Leadership Trust delivers high impact experiential leadership development, which changes behaviour and transforms individuals, teams and organisations for clients across the globe. 

    About Robin Lawrence

    Robin has been developing leadership skills professionally since 2003 and is passionate about working with individuals and teams in both private and public sectors. He is also one of the few John Adair Accredited Trainers for Action Centred Leadership.

    Robin has worked successfully with many clients including high profile charity organisations, company directors and executives in a variety of sectors including scientific, medical, telecommunications, education, sports and financial sectors.

    He is no stranger to the social housing sector having served on the board of Ascham Homes in the London Borough of Waltham Forest as a non-executive director.

    “Leadership bestows on us an awesome power. We can use it to over-power, de-power or out-power others and in doing so we will break them. Alternatively we can use this power to enable, empower and grow people, winning their hearts and minds.” David Gilbert-Smith, former SAS Officer and Founder of the Leadership Trust

    What delegates said about our previous Art of Leadership residential:

    "Great balance of reflection, action and practice in a relaxed atmosphere"
    "Content rich, good fun, insightful 24 hours"
    "Excellent programme. Very informative and I will most definitely recommend to my colleagues"
    "More of this please! Just loved it. Loved the intensity of it. Learned loads and will continue to learn from the 'fall out'"

    To find out more about the Leadership Trust visit: http://www.leadershiptrust.co/

    This event is also taking place on 16-17 January, 11-12 February and 19-20 February.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £1,199.00 *
    Members of any HQN network: £999.00 *

    PLEASE NOTE: The price of this residential course includes accommodation, a three-course dinner on the first evening, and all other meals/refreshments.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    In partnership with 

    Leadership trust logo

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLeeds
    • Start06 Feb 2020 10:00
    • End06 Feb 2020 14:30

    Housing Ombudsman workshop: Spotlight on repairs

    Details

    Housing Ombudsman workshop

    Dissatisfaction with day-to-day (‘responsive’) repairs accounts for over a third of complaints made to the Ombudsman each year.

    Living in a home in a poor state of repair can have a significant impact on residents. It can cause stress and frustration, and damage the ongoing relationship with the landlord.

    Delivering a good repairs service is a high priority for landlords and many handle complaints very well – but there is room for improvement.

    HQN is once again delighted to be partnering with the Housing Ombudsman Service on this new series of practical and interactive workshops.

    The half-day workshops will be delivered by the Ombudsman's own expert trainers and will focus on the following themes:

    • How the Housing Ombudsman Service investigates repairs complaints – what you need to know
    • Understanding the key causes of repairs complaints
    • Preventing common complaints
    • Understanding the responsibilities of all parties
    • Speeding up response times and closing complaints early
    • Better record keeping
    • Lessons learned
    • Your questions answered.

    The session will also look at the application of the Dispute Resolution Principles in dealing with repairs complaints.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

    This event is also taking place in Doncaster, London, Bristol and Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £160.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueBirmingham
    • Start06 Feb 2020 10:00
    • End06 Feb 2020 16:00

    The Edge 2020

    Details

    The Edge 2020

    To keep you at the cutting edge of income management and customer engagement, we’re pleased to announce our next series of “Edge” seminars.

    The focus is on innovation, automation and using data insight to boost efficiency.

    Whether you’re a housing association or local authority, we’ll have a host of practical case studies, great new ideas and a chance to network with colleagues.

    This is the ideal chance to reprogramme your rent collection, arrears management and customer engagement.

    Places are likely to go fast, so book now to avoid disappointment.

    RIEN associate, Mark Walker will lead the day, presenting some thought-provoking examples of automation and machine learning and facilitating an innovation workshop.

    The seminar is ideal for anyone interested in rent collection, arrears management, homelessness prevention, housing support, lettings and allocations and generic housing management.

    This event is also being held in London and Manchester. 

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 3 January 2020. 

    *Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueRoss-on-Wye
    • Start11 Feb 2020 10:00
    • End12 Feb 2020 16:00

    The art of leadership – harnessing personal power (two day residential)

    Details

    The art of leadership – harnessing personal power (two day residential)

    Building new affordable homes, maintaining existing stock and a relentless focus on health and safety are just a few of the many challenges facing our sector. Add to this a constantly changing operating environment and the inevitable need to do more with less and things are tough.

    So, inspiring the best performance from your people is critical. 

    That’s why we’ve partnered with Leadership Trust as their special forces heritage means dealing with tough situations is in their DNA to create a specifically designed course for housing leaders and those with the potential to become one.

    This programme is designed to create an intense an immersive environment in which individuals will be given the skills to help build their individual leadership style.

    Taking place over two full days this residential course is a chance to:

    • Build your personal leadership style, raising awareness of what can hinder your performance
    • Establish an understanding of how your leadership style can support or hinder the performance of your team
    • Connect your leadership style with challenges at work so that you can practise being at your best under pressure.

    Key sessions include:

    • The art of leadership within the housing sector
    • The secrets of leadership vs. management
    • How to motivate and engage your team
    • Powerful problem-solving techniques
    • Innovation and Creativity Tools
    • The principles of becoming a great Coach
    • Managing ethically and effectively to transform performance.

    By the end of this programme your people will…

    • Be ready for the known and unknow challenges ahead
    • Have greater self-awareness, resilience and confidence
    • Understand their own personal power and harness it to be a greater leader
    • Realise how effective they can really be
    • Be better able to bring individuals together in a cohesive effort

    By the end of the programme your organisation will…

    • Motivate better, inspiring greater effort from employees at every level
    • Collaborate better, assembling teams with stronger purpose and vision
    • Encourage ambition, galvanising leaders to innovate, think bigger and beyond themselves
    • Perform more strongly, boosting personal productivity
    • Serve customers better, increasing the value of your internal and external customer relationships.

    PLEASE NOTE: The price of this residential course includes accommodation, a three-course dinner on the first evening, and all other meals/refreshments.

    Places are strictly limited.

    About The Leadership Trust

    The Leadership Trust has four decades' worth of experience working with some of the UK's top blue-chip companies. 

    Their team of experts help people to find their own leadership style, enabling people to perform under pressure and deliver results.

    The Leadership Trust delivers high impact experiential leadership development, which changes behaviour and transforms individuals, teams and organisations for clients across the globe. 

    About Robin Lawrence

    Robin has been developing leadership skills professionally since 2003 and is passionate about working with individuals and teams in both private and public sectors. He is also one of the few John Adair Accredited Trainers for Action Centred Leadership.

    Robin has worked successfully with many clients including high profile charity organisations, company directors and executives in a variety of sectors including scientific, medical, telecommunications, education, sports and financial sectors.

    He is no stranger to the social housing sector having served on the board of Ascham Homes in the London Borough of Waltham Forest as a non-executive director.

    “Leadership bestows on us an awesome power. We can use it to over-power, de-power or out-power others and in doing so we will break them. Alternatively we can use this power to enable, empower and grow people, winning their hearts and minds.” David Gilbert-Smith, former SAS Officer and Founder of the Leadership Trust

    What delegates said about our previous Art of Leadership residential:

    "Great balance of reflection, action and practice in a relaxed atmosphere"
    "Content rich, good fun, insightful 24 hours"
    "Excellent programme. Very informative and I will most definitely recommend to my colleagues"
    "More of this please! Just loved it. Loved the intensity of it. Learned loads and will continue to learn from the 'fall out'"

    To find out more about the Leadership Trust visit: http://www.leadershiptrust.co/

    This event is also taking place on 16-17 January, 5-6 February and 19-20 February

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £1,199.00 *
    Members of any HQN network: £999.00 *

    PLEASE NOTE: The price of this residential course includes accommodation, a three-course dinner on the first evening, and all other meals/refreshments.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    In partnership with 

    Leadership trust logo

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueBristol
    • Start12 Feb 2020 10:00
    • End12 Feb 2020 16:00

    GDPR 2020 – lessons learned from the first 20 months

    Details

    GDPR 2020 – lessons learned from the first 20 months

    Get up to date with GDPR and reflect on the lessons learned at these bespoke events for housing professionals.

    The introduction of the General Data Protection Regulation (GDPR) fundamentally changed the way we handle and use people's personal information.

    25 May 2018; the day the new legislation came into effect, was marked by messages of impending doom and the threat of extortionate fines for organisations if they did not comply. Not to mention millions of emails from organisations that you hadn’t heard from in years asking for consent to process your data. 

    But as we enter 2020, what has the practical impact of GDPR been on the housing sector?

    This interactive event, led by GDPR experts Jill Jones and Helen Iles, will discuss the latest developments in GDPR and reflect on the lessons learned to date, focusing on common pitfalls in the sector, how to effectively manage a data breach and how you can measure your organisation's compliance with GDPR.

    Sessions will cover:

    • GDPR – A look back to May 2018 – What were the changes
    • Fast forward to 2020 – where are we now and what has happened
    • The challenges which the housing sector has faced, including recent case studies
    • Are you on the right track? Practical tools and techniques to help keep you on the right side of the law.

    What will delegates learn?

    • A reminder of the changes brought in by GDPR and what they have meant in practical terms to the housing sector
    • The latest developments in GDPR
    • The common pitfalls with GDPR compliance and how to avoid them
    • Dealing with breaches
    • Measuring your organisations compliance with the GDPR toolkit.

    Confirmed speakers:

    • Jill Jones, Director, The Assurance Hub

    Who should attend?

    This event is essential for data protection officers, directors, managers and board members wanting to improve their understanding of GDPR, check their organisation’s compliance and learn lessons from the first 20 months.

    About our speakers

    Jill Jones is a registered risk practitioner, specialising in risk management services, compliance with GDPR and business continuity/emergency planning. She has over 15 years’ experience in governance, assurance, health and safety and risk management. She has worked predominantly in the social housing and charitable sectors for the last 10 years and also has a wealth of experience in the private sector.

    This event is also be held in London and Manchester

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 10 January 2020.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

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