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    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start20 Jan 2021 15:00
    • End20 Jan 2021 16:30

    Protecting the housing sector from cyber attacks – a PwC workshop

    Details

    Protecting the housing sector from cyber attacks – a PwC workshop

    Virtual workshop

    Sold out

    HQN is delighted to be teaming up with PwC for a workshop looking at cyber security in the housing sector.

    With cyber fraud on the rise and housing providers  being targeted, this 90-minute virtual session will outline how organisations might respond to common attacks such as ransomware and attempts of cyber fraud, now and in the future.

    The PwC team will be sharing their insight and experience into what responding to cyber security incidents looks like in reality, whilst highlighting what new threats and risks are challenging the housing sector currently.

    The session will also provide some useful hints, tips and immediate next steps towards reducing cyber risk exposure. 

    The workshop will be broken down into three parts:

    • What challenges are you facing? 
      This section will cover the typical issues that housing organisations are facing today, whilst reflecting on some of the circumstances arising from the Covid-19 pandemic. It will also provide an opportunity to discuss how organisations have responded to key issues such as the increase in remote working. 
    • What threats are targeting your organisation?
      This section will highlight any notable attacks in recent years, with an increased focus on more relevant, ‘closer to home’ examples. PwC will discuss what motivates cyber criminals and some of the techniques they use during attacks. This will be an opportunity to share case studies and lessons learned from PwC’s incident response work. 
    • How could you respond? 
      PwC will provide some useful pointers for delegates to take back to their organisations, including a checklist of immediate next steps that can be taken to reduce exposure to a cyber attack.

    Confirmed speakers:

    • Gabriel Currie, Cyber Threat Advisory Lead, PwC
    • Nick Spray, Cyber Public Sector Lead, PwC
    • Patrick Wreglesworth, Cyber Public Sector Team, PwC
    • Alistair McIntosh, CEO, HQN.

    To be put on the waiting list, please email events@hqnetwork.co.uk.

    find out more

    Meet At

    Further information

    Delegate fees:
    Members of the Housing Quality Network or Housing Finance Network: FREE
    Members of any other network: £60.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme: 

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start21 Jan 2021 10:20
    • End21 Jan 2021 13:45

    Multi-channel customer experience and the future of contact centres

    Details

    Multi-channel customer experience and the future of contact centres

    virtual woskhop

    In this multi-channel, customer-centric world, contact centres play an increasingly important role.

    The Covid-19 pandemic, the shift to digital, heightened customer expectations, and a desire to rebalance the landlord-resident relationship are changing the way we interact and deliver services. And contact centres have an increasingly vital role to play.

    Housing providers are spending millions to upgrade their contact centres and make them fit for purpose in an age where customers expect a high-quality seamless experience over many different channels.

    But new technology is only part of the solution. Human interactions remain an essential part of the customer experience – never more so than during lockdown – and contact centre teams play a central role in that relationship.

    For this virtual conference, HQN will be bringing together some of the leading experts on customer experience and contact centre trends to explore how the world is changing, what needs to be done and the solutions available to stay ahead of the game.

    We will also hear how housing providers are already responding to the challenge.

    Key themes:

    • Future contact centre trends – what you need to know
    • The landlord-resident relationship and the vital role of contact centres
    • Getting your contact centre culture and technology right
    • Delivering a seamless multi-channel customer experience
    • Integrating AI into the customer experience – what you need to know
    • Putting data at the heart of the contact centre
    • What new compliance standards mean for customer interactions.

    Keynote speaker:

    • Jo Causon, Chief Executive, The Institute of Customer Service
    • Richard McCrossan, Strategic Business Director, Genesys
    • John Chadwick, Director of Programme Delivery – Customer Experience, Stonewater
    • Emma Cook, Assistant Director of Customer Contact Services, Stonewater
    • Amy Cheswick, Director of Customer and Partners, Raven Housing Trust
    • Michelle Younger, Director of Experience, Thirteen Group.

    This event is essential for:

    • Chief executives
    • Directors of operations/customer service/housing services
    • Heads of customer service/IT
    • Customer service and contact centre teams
    • Business transformation teams
    • Digital teams
    • IT teams.
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Sponsored by

    Fuzzlab

    Programme:  

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start22 Jan 2021 10:30
    • End22 Jan 2021 13:00

    Co-designing services for the White Paper era

    Details

    Co-designing services for the White Paper era

    Virtual workshop

    How to work with your residents to design and refigure services.

    How many organisations can genuinely say they sit down, listen and co-create their services with residents? How many really see the world from their residents' point of view?

    A service that is designed, delivered and maintained without involving customers is built on sand, but all too often we take a one-size-fits-all approach that can't possibly take into account the needs of every resident.

    In the White Paper era, co-designing services has never been more important across all channels. And in a digital world where we are encouraging more and more people to interact online and 'self-serve', how can we be sure that we are getting it right?

    At this one-day masterclass, led by award-winning service design company Hellon, we will combine expert guidance with practical advice and interactive tasks.

    It will put you ahead of the game. You don’t need to wait for more guidance from MHCLG and the Regulator of Social Housing. Work with your residents now.

    Key themes for the day include:

    • Co-designing services - the Hellon approach
    • How to empower change and embed a customer-centric culture across your organisation
    • How co-design can work for social housing providers
    • Using co-design to create excellent digital services.

    Speakers:

    • Andy Pattichis, Lead Service Designer, Hellon

    About Hellon

    Hellon was established in 2009 and has been expanding rapidly, challenging traditional business development by utilising a customer-centric approach and design methods. It has offices in Helsinki and London and has worked with companies in more than 20 countries.

    You may also be interested in Customer-centric cultural transformation for the White Paper era event taking place on Friday 29 January 2021.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme 

    Click here to download the programme 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start26 Jan 2021 10:00
    • End26 Jan 2021 12:30

    Social value for the supply chain

    Details

    Social value for the supply chain

    Virtual workshop

    Delivering and demonstrating social value has become an essential activity for suppliers to public sector since the emergence of the Public Services (Social Value) Act 2012, ensuring that contractors have become a key investment partner in communities.

    In the past, corporate social responsibility (CSR) was seen as a ‘nice to have’, but now it is essential to win business with some of the largest purchasing organisations in the country.

    This workshop focuses on how supply chain organisations can develop their social value strategies to better meet the needs of their potential clients, and to understand where it fits within their business.

    The session will focus on:

    • What social value means, and the implications for the private sector
    • How procuring organisations develop strategies to assess social value in tenders 
    • How future changes to the legislation will affect organisations
    • Effectively demonstrating the impact of social value work
    • Embedding social value into operations to reduce ‘add on’ costs when bidding.

    The workshop will be run by Barry Malki, one of the country's leading experts in Social Value procurement.

    About Barry Malki

    Barry has worked with a number of FTSE 250 companies to develop their approach to social value, as well as developing strategies for local authorities, housing providers and central government agencies. He was recently on a review panel to make recommendations for future changes to the social value legislation and is a strategic partner of Social Value UK and Social Value International. 

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £200.00 *
    Members of any HQN network: £175.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start27 Jan 2021 09:15
    • End27 Jan 2021 13:30

    Great expectations: best practice for supported housing

    Details

    Supported housing: best practice

    Virtual workshop

    The government’s recently published national statement of expectations for supported housing and the White Paper have outlined the vision of how things will work across the sector. While conversations on supported housing have often focused on accommodation for older people, the pandemic and these publications have highlighted the importance and complexities of this part of our sector which landlords have long understood. 

    With the possibility of a new inspection regime focusing on those within high-risk areas, supported housing staff need to be on top of the latest best practice. We will look at areas including domestic abuse and housing, pathways to independence for people with disabilities, support for the homelessness, and support for those living with mental health conditions.

    This conference will look at the current landscape, the impact of the Covid-19 pandemic on the sector and services, the Housing White Paper and examples of best practice.

    The event should be attended by housing professionals working within supported housing settings or providing these services, and those who are responsible for these areas.

    Confirmed speakers:

    • Helen Greig, Managing Director of Women in Social Housing (WISH)
    • Margaret Hanson, Chief Executive of Imagine Independence
    • Aileen Evans, President of the CIH and Chief Executive of Grand Union Housing Group
    • Hannah Green, Lived Experience Specialist at Centre for Homelessness Impact
    • Dave Smith CEO of Stepping Stone Projects
    • Thea Raisbeck, Honorary Research Fellow, Housing and Communities Research Group, University of Birmingham
    • Molly Bishop, GMCA lead for homelessness
    • Kelly Henderson co-founder of Domestic Abuse Housing Alliance and Interim Director of Housing at Women’s Pioneer Housing
    • Nicki Spear, Customer Enabling Manager at Westward
    • John Verge, Chief Executive, Golden Lane Housing
    • Sara Keetley, Supported Living Operations Director at Sanctuary
    • Heather Smith, Mental Health Practice Lead, Home Group.
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme: 

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start27 Jan 2021 10:00
    • End27 Jan 2021 13:00

    The psychology of poverty – reconnecting with our social purpose and reimagining services

    Details

    The psychology of poverty

    Virtual Workshop

    Sold out

    A workshop designed to help social landlords reconnect with their social purpose and reimagine their service offer for low income tenants.

    In the post-Covid era, poverty will become more entrenched and negatively affect more of our tenants.

    But one positive from the pandemic, is the fact that it has awakened in many social landlords a desire to connect with tenants in more empathetic ways. This workshop utilises the ‘psychology of poverty’ to bridge the gap and think about poverty and our work on it differently.

    This workshop is not about solutions. It is about learning how to reconnect with the underlying causes of poverty. It is about thinking critically about how we approach this topic and acknowledging the uncomfortable thought that we may be part of the problem. It is the start of a journey towards reconnecting with our social purpose and imagining, and then building services that reconnect with this aim.

    If you want to learn how to think differently and  you are willing to ask difficult questions and engage with difficult ideas about the sector’s role in compounding the effects of poverty, this is the workshop for you.

    The workshop will:

    • Briefly outline the origins of the ‘psychology of poverty’
    • Outline poverty’s effects on the individual and how it shapes environments
    • Examine what we don’t look at when thinking in terms of poverty, and what this causes us to miss
    • The ethics and limitations of the approach
    • It will kick-start a process for you to think and feel differently about this topic and leave you with the foundations of imagining new services for tenants.

    Delegates need to know:

    • This is not about ‘off the shelf’ solutions. It is about better understanding the problem of poverty and re-imagining services from this perspective.
    • This is a journey. The trainer is exploring ways of thinking and feeling differently about our work in housing and is inviting you to collaborate.

    “Brilliant webinar - more like these please - different ways of thinking”

    “The presentation has opened my eyes more and will definitely cause me to think about my work in this light”

    Speaker:

    This workshop will also take place on Wednesday 31 March.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start29 Jan 2021 10:30
    • End29 Jan 2021 13:00

    Customer-centric cultural transformation for the White Paper era

    Details

    Customer-centric cultural transformation for the White Paper era

    Virtual workshop

    Bring about fundamental cultural change essential for the Social Housing White Paper.

    The Social Housing White Paper makes the case for a customer-centric approach to delivering services more compelling than ever.

    But to become truly customer-centric requires a major culture shift. This journey is different for every organisation and you need to know where to start.

    As many organisations are already discovering, the desire to do things differently can only become reality through genuine culture change that transforms the way every colleague (regardless of role and status) thinks and acts.

    By its very nature, cultural transformation isn't easy and the majority of businesses, while claiming they have the customer in the centre, try to fit any new approach into existing processes and KPIs.

    At this interactive workshop run by the market-leading, customer-centric service design agency Hellon, you will learn about the transformation necessary for customer-centricity, how to overcome the challenges of embedding genuine change into your organisation, and recommendations for how to ensure buy-in and reach.

    Through examples, the Hellon team will illustrate ways of igniting and driving change, followed by an interactive session to bring this knowledge to life.

    Doing nothing is not an option. MHCLG and the Regulator of Social Housing have made it clear that providers should not be waiting to be told what to do. The time to act is now.

    Key themes:

    • What does customer-centric cultural transformation really mean?
    • How do you go about it and what needs to change?
    • What does this mean for your KPIs, processes and reporting?
    • How do you get all colleagues on board?
    • What does success look like?

    Speakers:

    • Andy Pattichis, Lead Service Designer, Hellon

    This event is essential for the following:

    • Chief executives
    • Customer service directors
    • Heads of customer service
    • Executive directors of service and transformation
    • Business transformation teams
    • Head of customer experience
    • Customer insight teams
    • Digital teams
    • Operation directors
    • All housing professionals.

    About Hellon

    Hellon was established in 2009 and has been expanding rapidly, challenging traditional business development by utilising a customer-centric approach and design methods. It has offices in Helsinki and London and has worked with companies in more than 20 countries.

    You may also be interested in Co-designing services for the White Paper era event taking place on Friday 22 January 2021.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start01 Feb 2021 10:00
    • End26 Feb 2021 11:00

    Comms Fest: Connecting housing’s comms community

    Details

    Comm Fest 2021

    Part of comms fest

    Live workshop

    Communications has never been so necessary!

    Everyone has an opinion on how messages should – or shouldn’t – be put across.

    But those of us who have steered our organisations to speak with clarity, empathy and timeliness throughout the Covid-19 pandemic will have enhanced the reputation of our brands and built a new, deeper relationship with our audiences.

    It’s been a tough year and we know you’re probably feeling exhausted.

    Comms Fest 2021 is a chance for you to get off the treadmill for a few hours each week and recharge your batteries.

    Throughout the month we’ll be hosting sessions that give you a chance to reflect, to learn and to refresh including:

    • A series of masterclasses to explore the latest best practice in key areas of comms
    • Presentations, panel debates and expert analysis on the future of our industry from those inside and outside of the sector
    • A chance for people from different organisations to meet up and share their comms challenges over a brew and a cake.

    So come and join us, connect with friends, and get set for the year ahead. You’ve earned it!

    Sessions in the CommsFest2021 will include:

    Monday 1 February 2021, 10am–11am – Redefining the role of communications, public relations and marcomms: The Dublin Conversations – a better map and toolkit to survive and thrive

    Thursday 4 February 2021, 10am–11am – Social media masterclass: what’s next for social media?

    Friday 5 February 2021, 10am–11am – The CommsFest Un-Conference

    Tuesday 9 February 2021, 10am–11am – Comms and leadership: What has Covid taught us about the role of communications within our organisations?

    Thursday 11 February 2021, 10am–11am – Crisis Communications Masterclass: The lifespan of a crisis

    Tuesday 16 February 2021, 10am–11am – Communications and diversity: understanding and tackling unconscious bias

    Thursday 18 February 2021, 10am–11am – Masterclass: Influence and change: delivering successful campaigns

    Friday 19 February 2021, 10am-11:30am – Masterclass and panel discussion: Access to information – what does it mean for housing associations?

    Tuesday 23 February 2021, 10am–11am – Panel discussion: Power without responsibility: what’s the future of the media and is it really losing its relevance?

    Thursday 25 February 2021, 10am–11am – Masterclass: will 2021 be the year that video kills the press release?

    Friday 26 February 2021, 10am–11am – The CommsFest Un-Conference

    To book an individual session follow the above links and complete the booking form. To book the full month, please complete the booking form below.

    Please note that if you're booking the full week of sessions, the places can be shared with other colleagues and don't all have to be attended by the same individual. If different people will be attending different sessions, please put 'share' in the delegate name below. 

    And if you’re joining us let us know using #CommsFest21 on Twitter.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full month price:

    Book all sessions on the CommsFest for the reduced price of £550*

    Individual sessions**:

    Full price: £100*
    Members of any HQN network: £80*

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.

    In association with:

    Hough Bellis Communications

    Full month programme:  

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    View all sessions

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start01 Feb 2021 10:00
    • End01 Feb 2021 11:00

    Comms Fest: Redefining the role of communications, public relations and marcomms: The Dublin Conversations – a better map and toolkit to survive and thrive

    Details

    Comm Fest 2021

    Part of comms fest

    Virtual workshop

    Andy Green is pioneering new thinking and practical tools to transform communications, comms and public relations.

    He lives and breathes transformative communications, generating creativity, storytelling and social capital. Winner of the CIPR UK-wide 'Outstanding PR Practitioner of the Year' award, author of seven books translated into eight languages. He lectures at five universities.

    Andy has worked around the world, from Austria to Australia, for leading blue-chip brands and major public bodies.

    In this session Andy will be talking about the Dublin Conversations which is a global community of professionals who are redefining a new era in comms, advertising and public relations and looking to accelerate changes in the creative industries.

    The group is co-creating a new roadmap and toolkit to tackle the challenge of a society where people cannot talk to each other, work together, or trust one another.

    Speaker:

    • Andy Green – international lecturer and founding member of the Dublin Conversations.

    Comms Fest 2021 is a chance for you to get off the treadmill for a few hours each week and recharge your batteries.

    Further sessions in the CommsFest2021 month will include:

    Thursday 4 February 2021, 10am–11am – Social media masterclass: what’s next for social media?

    Friday 5 February 2021, 10am–11am – The CommsFest Un-Conference

    Tuesday 9 February 2021, 10am–11am – Comms and leadership: What has Covid taught us about the role of communications within our organisations?

    Thursday 11 February 2021, 10am–11am – Crisis Communications Masterclass: The lifespan of a crisis

    Tuesday 16 February 2021, 10am–11am – Communications and diversity: understanding and tackling unconscious bias

    Thursday 18 February 2021, 10am–11am – Masterclass: Influence and change: delivering successful campaigns

    Friday 19 February 2021, 10am-11:30am – Masterclass and panel discussion: Access to information – what does it mean for housing associations?

    Tuesday 23 February 2021, 10am–11am – Panel discussion: Power without responsibility: what’s the future of the media and is it really losing its relevance?

    Thursday 25 February 2021, 10am–11am – Masterclass: will 2021 be the year that video kills the press release?

    Friday 26 February 2021, 10am–11am – The CommsFest Un-Conference

    The booking form for this session is below. To book the whole month please book here.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full month price:

    Book all sessions on the CommsFest for the reduced price of £550*

    Individual sessions**:

    Full price: £100*
    Members of any HQN network: £80*

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.

    In association with:

    Hough Bellis Communications

    Full month programme:  

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    View all sessions

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start04 Feb 2021 10:00
    • End04 Feb 2021 11:00

    Comms Fest: Social media masterclass: what’s next for social media?

    Details

    Comm Fest 2021

    Part of comms fest

    Virtual workshop

    In this session comms legend Helen Reynolds will offer up her latest take on the ever-changing role of social media.

    We’ll take a look at current trends, and how Covid-19 has changed the way we deliver content with a greater focus on empathy and kindness.

    Helen will also help us understand ‘what’s next’ when it comes to social content.

    A session not to be missed for all communications professionals.

    Speaker:

    • Helen Reynolds, Founder of Comms Creatives

    About Comms Fest 2021

    Communications has never been so necessary!

    Everyone has an opinion on how messages should – or shouldn’t – be put across.

    But those of us who have steered our organisations to speak with clarity, empathy and timeliness throughout the Covid-19 pandemic will have enhanced the reputation of our brands and built a new, deeper relationship with our audiences.

    It’s been a tough year and we know you’re probably feeling exhausted.

    Comms Fest 2021 is a chance for you to get off the treadmill for a few hours each week and recharge your batteries.

    Throughout the month we’ll be hosting sessions that give you a chance to reflect, to learn and to refresh including:

    • A series of masterclasses to explore the latest best practice in key areas of comms
    • Presentations, panel debates and expert analysis on the future of our industry from those inside and outside of the sector
    • A chance for people from different organisations to meet up and share their comms challenges over a brew and a cake.

    So come and join us, connect with friends, and get set for the year ahead. You’ve earned it!

    Speaker: 

    • Helen Reynolds, founder of Comms Creatives.

    Further sessions in the CommsFest2021 month will include:

    Monday 1 February 2021, 10am–11am – Redefining the role of communications, public relations and marcomms: The Dublin Conversations – a better map and toolkit to survive and thrive

    Friday 5 February 2021, 10am–11am – The CommsFest Un-Conference

    Tuesday 9 February 2021, 10am–11am – Comms and leadership: What has Covid taught us about the role of communications within our organisations?

    Thursday 11 February 2021, 10am–11am – Crisis Communications Masterclass: The lifespan of a crisis

    Tuesday 16 February 2021, 10am–11am – Communications and diversity: understanding and tackling unconscious bias

    Thursday 18 February 2021, 10am–11am – Masterclass: Influence and change: delivering successful campaigns

    Friday 19 February 2021, 10am-11:30am – Masterclass and panel discussion: Access to information – what does it mean for housing associations?

    Tuesday 23 February 2021, 10am–11am – Panel discussion: Power without responsibility: what’s the future of the media and is it really losing its relevance?

    Thursday 25 February 2021, 10am–11am – Masterclass: will 2021 be the year that video kills the press release?

    Friday 26 February 2021, 10am–11am – The CommsFest Un-Conference

    The booking form for this session is below. To book the whole month please book here.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full month price:

    Book all sessions on the CommsFest for the reduced price of £550*

    Individual sessions**:

    Full price: £100*
    Members of any HQN network: £80*

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.

    In association with:

    Hough Bellis Communications

    Full month programme:  

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    View all sessions

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start04 Feb 2021 10:30
    • End04 Feb 2021 12:30

    Sector risk and stress testing 2021 - preparing for every eventuality

    Details

    Sector risk and stress testing 2021 - preparing for every eventuality

    Virtual workshop

    Hear direct from the regulator about the key sector risks and refresh your approach to stress testing.

    “The outlook for the sector, the wider economy, and society remains unusually uncertain and, as the pandemic evolves, further impacts are likely to emerge, including to providers’ service delivery, tenant incomes, and the housing market. There is also the potential for continued uncertainty and further shocks as the UK transitions to new trading arrangements with the European Union” Regulator of Social Housing 2020

    Stress testing the resilience of housing providers has never been more important.

    But in a world where it's becoming impossible to predict what will happen week by week, how do you make sure your organisation is prepared for every eventuality in the months ahead?

    At our 2021 stress testing event, the RSH will underline what needs to be done and highlight key concerns from its annual sector risk profile.

    You will also get to hear from HQN's own stress testing experts and share your experiences with other practitioners.

    Key themes:    

    • Sector risk and stress testing priorities
    • Potential UK economic shocks and mitigations
    • Getting risk maps right – why have they consistently failed to spot dangers?
    • Good practice on spotting and mitigating risks at individual associations
    • Using modelling and other evidence to facilitate effective board discussions on stress testing
    • Common flaws in stress testing – such as optimism bias (the housing market always turns round); glib mitigations (don’t worry we can get high rents for all the homes we can’t sell); dangerous mitigations (chopping the maintenance spending as a balancing figure); and not getting the right data at the right time (curtailing your response time)
    • Advice on multivariate stress testing to examine financial and operational resilience.

    Confirmed speakers:

    • Will Perry, Director of Strategy, Regulator of Social Housing
    • Karen Doran, Assistant Director Regulatory Operations, Regulator of Social Housing
    • Alistair McIntosh, Chief Executive, HQN
    • Ian Parker, HQN Housing Finance Network associate
    • Adrian Jolliffe, Director, 2tix Ltd.
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £200.00 *
    Members of any HQN network: £175.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Draft Programme: 

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start05 Feb 2021 10:00
    • End05 Feb 2021 11:00

    The CommsFest Un-Conference: Informing, engaging and motivating colleagues – how internal comms will define 2021

    Details

    Comm Fest 2021

    Part of comms fest

    Virtual workshop

    Conversation to be led by Steve Hayes – Head of Communications at Citizen.

    Grab a brew and a cake and join our un-conference session for a chance to chat with people across social housing’s comms community about the challenges you are facing.

    In this session Steve will facilitate an open, relaxed and honest discussion about the future of internal comms and the journey Citizen has been on since lockdown.

    Further sessions in the CommsFest2021 month will include:

    Monday 1 February 2021, 10am–11am – Redefining the role of communications, public relations and marcomms: The Dublin Conversations – a better map and toolkit to survive and thrive

    Thursday 4 February 2021, 10am–11am – Social media masterclass: what’s next for social media?

    Tuesday 9th February 2021, 10am–11am – Comms and leadership: What has Covid taught us about the role of communications within our organisations?

    Thursday 11 February 2021, 10am–11am – Crisis Communications Masterclass: The lifespan of a crisis

    Tuesday 16 February 2021, 10am–11am – Communications and diversity: understanding and tackling unconscious bias

    Thursday 18 February 2021, 10am–11am – Masterclass: Influence and change: delivering successful campaigns

    Tuesday 23 February 2021, 10am–11am – Panel discussion: Power without responsibility: what’s the future of the media and is it really losing its relevance?

    Thursday 25 February 2021, 10am–11am – Masterclass: will 2021 be the year that video kills the press release?

    Friday 26 February 2021, 10am–11am – The CommsFest Un-Conference

    The booking form for this session is below. To book the whole month please book here.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full month price:

    Book all sessions on the CommsFest for the reduced price of £550*

    Individual sessions**:

    Full price: £60*
    Members of any HQN network: FREE

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.

    In association with:

    Hough Bellis Communications

    Full month programme:

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start09 Feb 2021 09:15
    • End09 Feb 2021 10:15

    Comms Fest: Comms and leadership: What has Covid taught us about the role of communications within our organisations?

    Details

    Comm Fest 2021

    Part of comms fest

    Virtual workshop

    Leadership, communications and compliance have been at the heart of New Zealand’s response to Covid-19. Few countries have handled the pandemic better with the compassionate approach from their leaders gaining admirers around the world.

    In this session we’ll speak to the leader of Hutt City Council in New Zealand’s North Island about how they have been taking to tackling Covid-19 and, crucially, achieved a coordinated comms approach that is the envy of so many other nations.

    Closer to home Mayor of Greater Manchester Andy Burnham has been at the heart of England’s debate on how to handle the pandemic – taking the government to task over their response. 

    Hayley James will help us explore how to ensure the comms gets – and keeps – its seat at the ‘top table’ within our organisations and how we can work better with leaders and partner organisations to ensure we stay at the heart of decision making. 

    Speakers:

    • Hayley James, assistant director of communications, engagement and campaigns at Great Manchester Combined Authority
    • Jo Miller, Chief Executive, Hutt City Council, New Zealand.

    About Comms Fest 2021

    Everyone has an opinion on how messages should – or shouldn’t – be put across.

    But those of us who have steered our organisations to speak with clarity, empathy and timeliness throughout the Covid-19 pandemic will have enhanced the reputation of our brands and built a new, deeper relationship with our audiences.

    It’s been a tough year and we know you’re probably feeling exhausted.

    Comms Fest 2021 is a chance for you to get off the treadmill for a few hours each week and recharge your batteries.

    Throughout the month we’ll be hosting sessions that give you a chance to reflect, to learn and to refresh including:

    • A series of masterclasses to explore the latest best practice in key areas of comms
    • Presentations, panel debates and expert analysis on the future of our industry from those inside and outside of the sector
    • A chance for people from different organisations to meet up and share their comms challenges over a brew and a cake.

    So come and join us, connect with friends, and get set for the year ahead. You’ve earned it!

    Further sessions in the CommsFest2021 month will include:

    Monday 1 February 2021, 10am–11am – Redefining the role of communications, public relations and marcomms: The Dublin Conversations – a better map and toolkit to survive and thrive

    Thursday 4 February 2021, 10am–11am – Social media masterclass: what’s next for social media?

    Friday 5 February 2021, 10am–11am – The CommsFest Un-Conference

    Thursday 11 February 2021, 10am–11am – Crisis Communications Masterclass: The lifespan of a crisis

    Tuesday 16 February 2021, 10am–11am – Communications and diversity: understanding and tackling unconscious bias

    Thursday 18 February 2021, 10am–11am – Masterclass: Influence and change: delivering successful campaigns

    Friday 19 February 2021, 10am-11:30am – Masterclass and panel discussion: Access to information – what does it mean for housing associations?

    Tuesday 23 February 2021, 10am–11am – Panel discussion: Power without responsibility: what’s the future of the media and is it really losing its relevance?

    Thursday 25 February 2021, 10am–11am – Masterclass: will 2021 be the year that video kills the press release?

    Friday 26 February 2021, 10am–11am – The CommsFest Un-Conference

    The booking form for this session is below. To book the whole month please book here.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full month price:

    Book all sessions on the CommsFest for the reduced price of £550*

    Individual sessions**:

    Full price: £100*
    Members of any HQN network: £80*

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.

    In association with:

    Hough Bellis Communications

    Full month programme:  

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    View all sessions

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start09 Feb 2021 10:00
    • End09 Feb 2021 12:00

    What the Social Housing White Paper means for local authorities

    Details

    What the Social Housing White Paper means for local authorities

    virtual workshop

    The White Paper promises the biggest shake-up to local authority housing for years so what should you be doing now to prepare?

    A return to proactive consumer regulation, a robust inspection regime and new tenant satisfaction measures are just some of the major changes on the horizon for local authorities as part of the recent Social Housing White Paper.

    The government’s determination to treat all social housing residents in the same way, regardless of who their landlord is, has far-reaching implications for councils – not least from a resource and capacity issue.

    Although legislation is required to bring about the regulatory changes, both the Ministry of Housing and Local Government and the Regulator of Social Housing have promised to ‘move at pace’ where they can. It is therefore essential that local authorities get ahead of the game and start preparing as best they can.

    At this virtual workshop, HQN associates Roger Jarman and Emma Lindley will set out the key changes proposed in the White Paper, highlight the implications for local authorities, ALMOs and TMOs and provide practical advice on the steps that can be taken now.

    This session will also look at a range of other proposals that have major implications for local authorities, including a new framework of ‘Green Infrastructure Standards’; a requirement for housing associations and councils to work together on allocations and new measures to support tenants with mental health and/or facing anti-social behaviour issues.

    Speakers:

    • Roger Jarman, former Head of Housing at the Audit Commission
    • Emma Lindley, Housing Strategy Lead Officer, Ashfield District Council

    This workshop is essential for:

    • All local authority housing professionals, including ALMOs and TMOs

    • Non-housing backroom teams responsible for housing departments

    • Housing protfolio holders.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start11 Feb 2021 10:00
    • End11 Feb 2021 11:00

    Comms Fest: Crisis Communications Masterclass: The lifespan of a crisis

    Details

    Comm Fest 2021

    Part of comms fest

    Virtual workshop

    Does a crisis just arrive and then disappear? Are there different types of crisis and different stages? Amanda Coleman, crisis communication specialist, will talk through understanding the crises that exist and what phases a crisis can move through before it reaches recovery and beyond.

    She will use her own experiences as well as other case studies from around the world to highlight essential learning. The session will conclude with some points on the actions that can be taken now to make sure that you are in the past position for whatever the future may hold. 

    Speaker:

    • Amanda Coleman, author of Crisis Communications Strategies: How to Prepare in Advance, Respond Effectively and Recover in Full.

    Comms Fest 2021 is a chance for you to get off the treadmill for a few hours each week and recharge your batteries.

    Further sessions in the CommsFest2021 month will include:

    Monday 1 February 2021, 10am–11am – Redefining the role of communications, public relations and marcomms: The Dublin Conversations – a better map and toolkit to survive and thrive

    Thursday 4 February 2021, 10am–11am – Social media masterclass: what’s next for social media?

    Friday 5 February 2021, 10am–11am – The CommsFest Un-Conference

    Tuesday 9 February 2021, 10am–11am – Comms and leadership: What has Covid taught us about the role of communications within our organisations?

    Tuesday 16 February 2021, 10am–11am – Communications and diversity: understanding and tackling unconscious bias

    Thursday 18 February 2021, 10am–11am – Masterclass: Influence and change: delivering successful campaigns

    Friday 19 February 2021, 10am-11:30am – Masterclass and panel discussion: Access to information – what does it mean for housing associations?

    Tuesday 23 February 2021, 10am–11am – Panel discussion: Power without responsibility: what’s the future of the media and is it really losing its relevance?

    Thursday 25 February 2021, 10am–11am – Masterclass: will 2021 be the year that video kills the press release?

    Friday 26 February 2021, 10am–11am – The CommsFest Un-Conference

    The booking form for this session is below. To book the whole month please book here.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full month price:

    Book all sessions on the CommsFest for the reduced price of £550*

    Individual sessions**:

    Full price: £100*
    Members of any HQN network: £80*

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.

    In association with:

    Hough Bellis Communications

    Full month programme:  

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    View all sessions

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start12 Feb 2021 10:00
    • End12 Feb 2021 12:30

    Housing Ombudsman workshop: Drafting effective complaint responses and appropriate remedies

    Details

    Housing Ombudsman workshop: Drafting effective complaint responses and appropriate remedies

    Virtual workshop

    HQN is delighted to be partnering with the Housing Ombudsman Service for a new series of workshops in 2021.

    Following the publication of the Ombudsman’s Complaint Handling Code, this interactive virtual session will look at what should be included in an effective written response to a complaint and how landlords should approach putting things right.

    It will specifically focus on Part B (5) of the Code and discuss factors to be taken into account in proposing an appropriate and effective remedy to resolve a dispute.

    Drawing on best practice in dispute resolution based on the Ombudsman’s casework knowledge and experience, landlords will come away feeling better equipped to deal with complaints. There will also be the opportunity to network with other landlords.

    The workshop will be delivered by the Ombudsman's own expert trainers.

    Confirmed speakers:

    • John Goodwin, Systemic Adjudicator, Housing Ombudsman Service
    • Dave Simmons, Sector Development Lead, Housing Ombudsman Service.

    This workshop will also take place on Tuesday 16 March, Tuesday 30th March, Wednesday 21 April, Tuesday 11 May and Tuesday 25 May.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start16 Feb 2021 10:00
    • End16 Feb 2021 11:00

    Comms Fest: Communications and diversity: understanding and tackling unconscious bias

    Details

    Comm Fest 2021

    Part of comms fest

    Virtual workshop

    A major challenge for communicators is ensuring that our messages land in every community – and that we reach as much as our audience as possible.

    Many so-called ‘national’ or ‘regional’ communications campaigns tend to speak to the same audience segments. Those that miss out are more often than not those from black, Asian and minority ethnic groups.

    Our organisations are committed to diversity, and movements such as Black Lives Matter are providing a catalyst for changes in our society – but are we doing enough to attract, retain and nurture diverse talent?

    In this session Leicia Feare – who is currently leading comms around the vaccination programme for the NHS’s BAME workforce – will explain why she’s talking to comms people about race and ripping up traditional comms strategies so that health messages reach a much wider audience.

    We will also hear from News UK’s Mark Hudson who will outline his plans to bring more diversity into newsrooms of the future – and why that could be so important to the survival of newspapers.

    Speakers:

    • Mark Hudson, head of early talent – News UK  
    • Leicia Feare - communications and engagement lead for the NHS Diabetes Programme and lead for vaccination comms to the BAME NHS workforce.   

    About Comms Fest 2021

    Communications has never been so necessary!

    Everyone has an opinion on how messages should – or shouldn’t – be put across.

    But those of us who have steered our organisations to speak with clarity, empathy and timeliness throughout the Covid-19 pandemic will have enhanced the reputation of our brands and built a new, deeper relationship with our audiences.

    It’s been a tough year and we know you’re probably feeling exhausted.

    Comms Fest 2021 is a chance for you to get off the treadmill for a few hours each week and recharge your batteries.

    Throughout the month we’ll be hosting sessions that give you a chance to reflect, to learn and to refresh including:

    • A series of masterclasses to explore the latest best practice in key areas of comms
    • Presentations, panel debates and expert analysis on the future of our industry from those inside and outside of the sector
    • A chance for people from different organisations to meet up and share their comms challenges over a brew and a cake.

    So come and join us, connect with friends, and get set for the year ahead. You’ve earned it!

    Further sessions in the CommsFest2021 month will include:

    Monday 1 February 2021, 10am–11am – Redefining the role of communications, public relations and marcomms: The Dublin Conversations – a better map and toolkit to survive and thrive

    Thursday 4 February 2021, 10am–11am – Social media masterclass: what’s next for social media?

    Friday 5 February 2021, 10am–11am – The CommsFest Un-Conference

    Tuesday 9 February 2021, 10am–11am – Comms and leadership: What has Covid taught us about the role of communications within our organisations?

    Thursday 11 February 2021, 10am–11am – Crisis Communications Masterclass: The lifespan of a crisis

    Thursday 18 February 2021, 10am–11am – Masterclass: Influence and change: delivering successful campaigns

    Friday 19 February 2021, 10am-11:30am – Masterclass and panel discussion: Access to information – what does it mean for housing associations?

    Tuesday 23 February 2021, 10am–11am – Panel discussion: Power without responsibility: what’s the future of the media and is it really losing its relevance?

    Thursday 25 February 2021, 10am–11am – Masterclass: will 2021 be the year that video kills the press release?

    Friday 26 February 2021, 10am–11am – The CommsFest Un-Conference

    The booking form for this session is below. To book the whole month please book here.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full month price:

    Book all sessions on the CommsFest for the reduced price of £550*

    Individual sessions**:

    Full price: £100*
    Members of any HQN network: £80*

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.

    In association with:

    Hough Bellis Communications

    Full month programme:  

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    View all sessions

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start17 Feb 2021 10:00
    • End17 Feb 2021 12:30

    Bringing customer journey maps to life

    Details

    Bringing customer journey maps to life

    Virtual workshop

    Understand how to create customer journey maps that engage the whole organisation and lead to better services at these interactive virtual workshops.

    Customer journey mapping has become a key process for housing providers as they try to better understand and improve their relationship with residents.

    But how do you turn a paper exercise into something meaningful and ‘real’ for the whole organisation that ultimately leads to better services?

    To truly understand the ‘customer experience’, it is important to map the flow of how a customer becomes acquainted, uses and follows-up on a service offering. But how this customer journey information is used varies from organisation to organisation. For example, it could chart an existing customer journey or be used to develop an ambition for the future.

    Where customer journey mapping often falls down, however, is that it remains stuck with an individual or team and has limited visibility across the wider organisation. Although ownership of the customer journey map is critical, this lack of stakeholder engagement can also mean important elements of the journey are missing or support processes are missed out.

    The map therefore needs to be documented in a way that everyone can easily understand it and needs to be formatted in an intuitive way. But building one and acquiring the right insight can be a rather overwhelming task without the right tools and understanding.

    Thankfully, help is at hand. Leading service design agency Hellon, which has been responsible for hundreds of creating customer journey maps across many different sectors, social housing included, are delighted to share their expertise with housing professionals at these exclusive workshops.

    The virtual sessions will explore:

    • How to bring your customer journey map to life - tools and techniques
    • The benefits of treating the customer journey as a living document
    • How to involve stakeholders in creating a customer journey
    • What insights are required from the customer and how best to acquire them
    • How to turn a journey map into an emotional map.

    The workshop will combine theory with a set of reflective exercises and a showcase of inspirational case studies and methods to gain a better pragmatic understanding of the methodology.

    The session will be led by:

    Andreas Pattichis - Lead Service Designer, Hellon

    Andreas is a Nordic designer with a Mediterranean twist. As a lead service designer, he has worked in a variety of industries through the multifaceted nature of working in creative agencies. His co-workers describe him as full of energy, and excited about anything set onto his plate. Andreas has a strong academic background in the field of service design, which has allowed him to explore many sides of the field, with a keen interest in the development of a business mindset and an understanding of the opportunities in digitalisation. His biggest passion is working with people, with strong public speaking skills and an interest in exploring new methods for facilitating co-creative sessions. He has strong design lead skills, ensuring success and on-time delivery of any project. 

    Elisa Facondo - Senior Service Designer, Hellon

    Elisa is a versatile designer who is strong in both visual design and service design. Her service design expertise ranges from user research, customer interviews and designing workshop structures, to concept design and prototyping.  She is passionate about creating visual solutions that can communicate ideas to people on any level: from presentations and workshop visual support to full brand identities and activation creation. With degrees in Service and Interior design, Elisa communicates things 360°: thinking of the customer journey from start to end and looking at customer experience from several points of view.

    Eloise Smith-Foster - Service Designer, Hellon

    Eloise is an experienced, value-led and research-driven service designer.  Her practical experience in Germany and the UK, combined with a Master of European Design from the Glasgow School of Art, Aalto University and KISD University enables her to draw upon diverse methodologies and intercultural design expertise gained across Europe. She confidently undertakes insight driven projects end-to-end; from trend analytics and user research, to concept development, prototyping and delivery.  She is experienced in working across products, services and systems, with a particular focus on long term business opportunities due to her grounding in futures research.

    Who should attend?

    This workshop is for anyone who is involved in defining their tenant/homeowner experience or wishes to get a better understanding on how to utilise a journey map in their day-to-day business.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session.

    Programme: 

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start18 Feb 2021 10:00
    • End18 Feb 2021 11:00

    Comms Fest: Masterclass: Influence and change: delivering successful campaigns

    Details

    Comm Fest 2021

    Part of comms fest

    Virtual workshop

    Campaigns are an important tool in getting our message out to our audiences. They are how we can influence individuals, communities, politicians and wider society.

    For landlords – who are so often at the whims of political decisions – they are a chance to ‘make the weather.’

    The efforts of people such as Marcus Rashford in 2020 have shown that, when done right, campaigning can lead to big changes in how society works.

    But do landlords campaign enough, and how can we be more effective in changing the minds of politicians and stakeholders?

    In this session we speak to a number of the UK’s leading campaign strategists about how to get your message across.

    Speaker:

    • Ben Powell, campaigns organiser at Nautilus International
    • Paul Gerrard, group policy director – The Co-op.

    About Comms Fest 2021

    Communications has never been so necessary!

    Everyone has an opinion on how messages should – or shouldn’t – be put across.

    But those of us who have steered our organisations to speak with clarity, empathy and timeliness throughout the Covid-19 pandemic will have enhanced the reputation of our brands and built a new, deeper relationship with our audiences.

    It’s been a tough year and we know you’re probably feeling exhausted.

    Comms Fest 2021 is a chance for you to get off the treadmill for a few hours each week and recharge your batteries.

    Throughout the month we’ll be hosting sessions that give you a chance to reflect, to learn and to refresh including:

    • A series of masterclasses to explore the latest best practice in key areas of comms
    • Presentations, panel debates and expert analysis on the future of our industry from those inside and outside of the sector
    • A chance for people from different organisations to meet up and share their comms challenges over a brew and a cake.

    So come and join us, connect with friends, and get set for the year ahead. You’ve earned it!

    Further sessions in the CommsFest2021 month will include:

    Monday 1 February 2021, 10am–11am – Redefining the role of communications, public relations and marcomms: The Dublin Conversations – a better map and toolkit to survive and thrive

    Thursday 4 February 2021, 10am–11am – Social media masterclass: what’s next for social media?

    Friday 5 February 2021, 10am–11am – The CommsFest Un-Conference

    Tuesday 9 February 2021, 10am–11am – Comms and leadership: What has Covid taught us about the role of communications within our organisations?

    Thursday 11 February 2021, 10am–11am – Crisis Communications Masterclass: The lifespan of a crisis

    Tuesday 16 February 2021, 10am–11am – Communications and diversity: understanding and tackling unconscious bias

    Friday 19 February 2021, 10am-11:30am – Masterclass and panel discussion: Access to information – what does it mean for housing associations?

    Tuesday 23 February 2021, 10am–11am – Panel discussion: Power without responsibility: what’s the future of the media and is it really losing its relevance?

    Thursday 25 February 2021, 10am–11am – Masterclass: will 2021 be the year that video kills the press release?

    Friday 26 February 2021, 10am–11am – The CommsFest Un-Conference

    The booking form for this session is below. To book the whole month please book here.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full month price:

    Book all sessions on the CommsFest for the reduced price of £550*

    Individual sessions**:

    Full price: £100*
    Members of any HQN network: £80*

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.

    Full month programme:   

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    View all sessions

    • Event TypeHQN Event (Virtual)
    • VenueVirtual masterclass
    • Start19 Feb 2021 10:00
    • End19 Feb 2021 11:30

    Comms Fest: Masterclass and panel discussion: Access to information – what does it mean for housing associations?

    Details

    Comms Fest: Access to information in the White Paper era – what does it mean for housing associations?

    Part of comms fest

    virtual workshop

    The Government’s white paper on Social Housing mentions transparency nearly 30 times.

    It proposes new regulations which mean housing associations must share more information with tenants.

    Find out what this means for your housing association and learn from the experience of those who are already used to operating to Freedom of Information rules.  

    Speakers:

    • Jonathan Hulley – Partner, Birketts Solicitors, social housing legal expert
    • Sue Fox – Hough Bellis Communications, author of “Freedom of Information: is it changing the way we do PR?”. 

    Further sessions in the CommsFest2021 month will include:

    Monday 1 February 2021, 10am–11am – Redefining the role of communications, public relations and marcomms: The Dublin Conversations – a better map and toolkit to survive and thrive

    Thursday 4 February 2021, 10am–11am – Social media masterclass: what’s next for social media?

    Friday 5 February 2021, 10am–11am – The CommsFest Un-Conference

    Tuesday 9 February 2021, 10am–11am – Comms and leadership: What has Covid taught us about the role of communications within our organisations?

    Thursday 11 February 2021, 10am–11am – Crisis Communications Masterclass: The lifespan of a crisis

    Tuesday 16 February 2021, 10am–11am – Communications and diversity: understanding and tackling unconscious bias

    Thursday 18 February 2021, 10am–11am – Masterclass: Influence and change: delivering successful campaigns

    Tuesday 23 February 2021, 10am–11am – Panel discussion: Power without responsibility: what’s the future of the media and is it really losing its relevance?

    Thursday 25 February 2021, 10am–11am – Masterclass: will 2021 be the year that video kills the press release?

    Friday 26 February 2021, 10am–11am – The CommsFest Un-Conference

    The booking form for this session is below. To book the whole month please book here.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full month price:

    Book all sessions on the CommsFest for the reduced price of £550*

    Individual sessions**:

    Full price: £100*
    Members of any HQN network: £80*

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.

    Full month programme:  

    Download programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    View all sessions

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start23 Feb 2021 10:00
    • End23 Feb 2021 11:00

    Comms Fest: Panel discussion: Power without responsibility: what’s the future of the media and is it really losing its relevance?

    Details

    Comm Fest 2021

    Part of comms fest

    Virtual workshop

    Is the media still relevant and how do landlords harness its power to tell their stories?

    In this session we’ll look at how the media landscape is changing on a local and national level and what that means for communications professionals.

    We’ll explore the type of stories that journalists are keen to cover and how the press is maintaining its influence in the age of social media and dwindling readership.

    Speakers:

    • Tom Rostance, BBC Sport
    • Mark Lawrence, Editor of The Housing Quality Magazine and former editor of 24 Housing
    • Anna Youssef, ITV
    • Mark Hudson, News UK.

    About Comms Fest 2021

    Communications has never been so necessary!

    Everyone has an opinion on how messages should – or shouldn’t – be put across.

    But those of us who have steered our organisations to speak with clarity, empathy and timeliness throughout the Covid-19 pandemic will have enhanced the reputation of our brands and built a new, deeper relationship with our audiences.

    It’s been a tough year and we know you’re probably feeling exhausted.

    Comms Fest 2021 is a chance for you to get off the treadmill for a few hours each week and recharge your batteries.

    Throughout the month we’ll be hosting sessions that give you a chance to reflect, to learn and to refresh including:

    • A series of masterclasses to explore the latest best practice in key areas of comms
    • Presentations, panel debates and expert analysis on the future of our industry from those inside and outside of the sector
    • A chance for people from different organisations to meet up and share their comms challenges over a brew and a cake.

    So come and join us, connect with friends, and get set for the year ahead. You’ve earned it!

    Further sessions in the CommsFest2021 month will include:

    Monday 1 February 2021, 10am–11am – Redefining the role of communications, public relations and marcomms: The Dublin Conversations – a better map and toolkit to survive and thrive

    Thursday 4 February 2021, 10am–11am – Social media masterclass: what’s next for social media?

    Friday 5 February 2021, 10am–11am – The CommsFest Un-Conference

    Tuesday 9 February 2021, 10am–11am – Comms and leadership: What has Covid taught us about the role of communications within our organisations?

    Thursday 11 February 2021, 10am–11am – Crisis Communications Masterclass: The lifespan of a crisis

    Tuesday 16 February 2021, 10am–11am – Communications and diversity: understanding and tackling unconscious bias

    Thursday 18 February 2021, 10am–11am – Masterclass: Influence and change: delivering successful campaigns

    Friday 19 February 2021, 10am-11:30am – Masterclass and panel discussion: Access to information – what does it mean for housing associations?

    Thursday 25 February 2021, 10am–11am – Masterclass: will 2021 be the year that video kills the press release?

    Friday 26 February 2021, 10am–11am – The CommsFest Un-Conference

    The booking form for this session is below. To book the whole month please book here..

    find out more

    Meet At

    Further information

    Delegate fees:

    Full month price:

    Book all sessions on the CommsFest for the reduced price of £550*

    Individual sessions**:

    Full price: £100*
    Members of any HQN network: £80*

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.

    In association with:

    Hough Bellis Communications

    Full month programme: 

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    View all sessions

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start24 Feb 2021 10:30
    • End24 Feb 2021 12:30

    Good data is the first step to zero carbon

    Details

    Good data is the first step to zero carbon

    Virtual workshop

    Understanding and improving the data you hold on your housing stock is the first stage of developing a zero-carbon strategy.  

    Good investment decisions require the right quantity and quality of data plus good analysis. Many housing providers are overwhelmed with data and have little confidence in its quality, how to improve it and how to make practical use of it.

    HQN is delighted to be teaming up with Sava who will share their experience and insights working with housing providers and will provide useful guidance on how to get to grips with your energy data, plus give an insight into significant changes coming in 2021 on how we measure and calculate energy efficiency in homes.

    Three presenters from the Sava team will cover:

    Developing a strategy

    Including: 

    • Current regulatory drivers
    • Creating an investment trajectory
    • Funding opportunities available to housing providers.

    Practical steps

    Including:

    • Establishing your current performance
    • Maximising the value from EPCs
    • How automated software tools can help.

    Future changes in 2021

    Including:

    • An introduction to SAP 10
    • How carbon factors will make a radical impact
    • What these changes might mean for your housing stock.

    About Sava

    For over 25 years Sava has been providing energy analysis software and consultancy support to over 200 housing providers, who between them manage nearly 3 million assets. Previously called National Energy Services, Sava introduced the UK’s first energy rating scheme in the mid-1980s and was instrumental in developing the current regime of SAP and EPCs.  Sava partners with all the major asset management system providers (such as Civia, Orchard and Aaeron) to ensure an integrated solution where data provenance is maintained.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £200.00 *
    Members of any HQN network: £175.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start25 Feb 2021 10:00
    • End25 Feb 2021 11:00

    Comms Fest: Masterclass: will 2021 be the year that video kills the press release?

    Details

    Comm Fest 2021

    Part of comms fest

    Virtual workshop

    No other area of comms has developed faster in recent years than video production. Video on mobile for social is an essential part of the in-house toolkit, and as we move to more remote working it will play a bigger role in internal comms.

    In this session we’ll dive into the latest trends of video production and offer up some practical tips for creating video on a budget. 

    Speaker:

    • Ben Horrigan – digital video producer and founder of Studio 91 Media.

    About Comms Fest 2021

    Communications has never been so necessary!

    Everyone has an opinion on how messages should – or shouldn’t – be put across.

    But those of us who have steered our organisations to speak with clarity, empathy and timeliness throughout the Covid-19 pandemic will have enhanced the reputation of our brands and built a new, deeper relationship with our audiences.

    It’s been a tough year and we know you’re probably feeling exhausted.

    Comms Fest 2021 is a chance for you to get off the treadmill for a few hours each week and recharge your batteries.

    Throughout the month we’ll be hosting sessions that give you a chance to reflect, to learn and to refresh including:

    • A series of masterclasses to explore the latest best practice in key areas of comms
    • Presentations, panel debates and expert analysis on the future of our industry from those inside and outside of the sector
    • A chance for people from different organisations to meet up and share their comms challenges over a brew and a cake.

    So come and join us, connect with friends, and get set for the year ahead. You’ve earned it!

    Further sessions in the CommsFest2021 month will include:

    Monday 1 February 2021, 10am–11am – Redefining the role of communications, public relations and marcomms: The Dublin Conversations – a better map and toolkit to survive and thrive

    Thursday 4 February 2021, 10am–11am – Social media masterclass: what’s next for social media?

    Friday 5 February 2021, 10am–11am – The CommsFest Un-Conference

    Tuesday 9 February 2021, 10am–11am – Comms and leadership: What has Covid taught us about the role of communications within our organisations?

    Thursday 11 February 2021, 10am–11am – Crisis Communications Masterclass: The lifespan of a crisis

    Tuesday 16 February 2021, 10am–11am – Communications and diversity: understanding and tackling unconscious bias

    Thursday 18 February 2021, 10am–11am – Masterclass: Influence and change: delivering successful campaigns

    Friday 19 February 2021, 10am-11:30am – Masterclass and panel discussion: Access to information – what does it mean for housing associations?

    Tuesday 23 February 2021, 10am–11am – Panel discussion: Power without responsibility: what’s the future of the media and is it really losing its relevance?

    Friday 26 February 2021, 10am–11am – The CommsFest Un-Conference

    The booking form for this session is below. To book the whole month please book here.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full month price:

    Book all sessions on the CommsFest for the reduced price of £550*

    Individual sessions**:

    Full price: £100*
    Members of any HQN network: £80*

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.

    In association with:

    Hough Bellis Communications

    Full month programme:  

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    View all sessions

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start26 Feb 2021 10:00
    • End26 Feb 2021 11:00

    The CommsFest Un-Conference: Tenant engagement – how we can give people a genuine voice in how our organisations are run

    Details

    Comm Fest 2021

    Part of comms fest

    Virtual workshop

    Conversation to be led by Iain Lindley – Communications Manager at Rochdale Boroughwide Housing.

    Grab a brew and a cake and join our un-conference session for a chance to chat with people across social housing’s comms community about the challenges you are facing.

    In this session Iain will offer up a unique perspective from the UK’s first tenant and employee co-owned mutual housing society and explore what that’s meant for tenant engagement.

    Further sessions in the CommsFest2021 month will include:

    Monday 1 February 2021, 10am–11am – Redefining the role of communications, public relations and marcomms: The Dublin Conversations – a better map and toolkit to survive and thrive

    Thursday 4 February 2021, 10am–11am – Social media masterclass: what’s next for social media?

    Friday 5 February 2021, 10am–11am – The CommsFest Un-Conference

    Tuesday 9th February 2021, 10am–11am – Comms and leadership: What has Covid taught us about the role of communications within our organisations?

    Thursday 11 February 2021, 10am–11am – Crisis Communications Masterclass: The lifespan of a crisis

    Tuesday 16 February 2021, 10am–11am – Communications and diversity: understanding and tackling unconscious bias

    Thursday 18 February 2021, 10am–11am – Masterclass: Influence and change: delivering successful campaigns

    Tuesday 23 February 2021, 10am–11am – Panel discussion: Power without responsibility: what’s the future of the media and is it really losing its relevance?

    Thursday 25 February 2021, 10am–11am – Masterclass: will 2021 be the year that video kills the press release?

    The booking form for this session is below. To book the whole month please book here.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full month price:

    Book all sessions on the CommsFest for the reduced price of £550*

    Individual sessions**:

    Full price: £60*
    Members of any HQN network: FREE

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page. If you book all sessions this session will be included. 

    In association with:

    Hough Bellis Communications

    Full month programme:  

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start10 Mar 2021 10:00
    • End10 Mar 2021 12:30

    Getting to grips with ESG – growing knowledge of the new Sustainability Reporting Standard

    Details

    Getting to grips with ESG – growing knowledge of the new Sustainability Reporting Standard

    Virtual workshop

    With environmental, social and governance (ESG) reporting becoming increasingly important for the social housing sector, this workshop will help organisations understand why it matters and how to find and capture relevant data.

    According to Homes England, there is an “increasingly significant” focus on the need to demonstrate Environmental, Social and Governance (ESG) data to secure the necessary investment for affordable housing development.

    Large social housing investment funders are introducing progressively stricter impact criteria on their affordable housing funding streams, meaning that there is greater pressure on registered providers to evidence performance in this area.

    In response, the sector has worked with financial institutions to create a new Sustainability Reporting Standard, published last November, to help organisations report on their ESG performance in a ‘transparent, consistent and comparable way’.

    As well as financial implications, the government’s focus on resident engagement and sustainability targets for social housing means that there will be a growing demand to demonstrate ESG compliance in future.

    With no standard practice for measuring or demonstrating ESG information, many housing providers are unsure how to capture or report relevant data. A lack of cohesion between departments can lead to pertinent information falling through the cracks.

    This workshop session is designed to help organisations to understand the importance of ESG data, where relevant data is being generated within different departments, and how coming changes will impact on future development activity.

    Topics covered include:

    • What is ESG reporting?
    • Why are investment funders focusing on impact?
    • The government’s focus on ESG
    • The Sustainability Reporting Standard for Social Housing: 12 themes and 48 criteria for measurement
    • Tools for collating ESG data.
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start16 Mar 2021 10:00
    • End16 Mar 2021 12:30

    Housing Ombudsman workshop: Drafting effective complaint responses and appropriate remedies

    Details

    Housing Ombudsman workshop: Drafting effective complaint responses and appropriate remedies

    Virtual workshop

    HQN is delighted to be partnering with the Housing Ombudsman Service for a new series of workshops in 2021.

    Following the publication of the Ombudsman’s Complaint Handling Code, this interactive virtual session will look at what should be included in an effective written response to a complaint and how landlords should approach putting things right.

    It will specifically focus on Part B (5) of the Code and discuss factors to be taken into account in proposing an appropriate and effective remedy to resolve a dispute.

    Drawing on best practice in dispute resolution based on the Ombudsman’s casework knowledge and experience, landlords will come away feeling better equipped to deal with complaints. There will also be the opportunity to network with other landlords.

    The workshop will be delivered by the Ombudsman's own expert trainers.

    Confirmed speakers:

    • John Goodwin, Systemic Adjudicator, Housing Ombudsman Service
    • Dave Simmons, Sector Development Lead, Housing Ombudsman Service.

    This workshop will also take place on Friday 12 FebruaryTuesday 30th March, Wednesday 21 April, Tuesday 11 May and Tuesday 25 May.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start19 Mar 2021 10:30
    • End19 Mar 2021 13:30

    An introduction to strategic thinking

    Details

    An introduction to strategic thinking

    Virtual workshop

    In these unprecedented and challenging times, strategic leadership is needed more than ever.

    But strategic thinking can be an elusive concept to grasp. For some people it’s something they have been told is an area to work on to improve their chances of promotion, for others it’s something they do on a regular basis but struggle to articulate to others exactly what it looks and feels like.

    Several studies have identified strategic thinking as a key skill in leading organisations to success and is the leadership quality that people most strongly associate with successful and effective leaders, meaning strategic thinking is an essential skill for all leaders.

    So, what is strategic thinking? It involves connecting ideas, exploring concepts, staying up to date with trends, anticipating change and imagining possible futures.

    This workshop:

    • Explores definitions of strategic thinking
    • Considers the importance of strategic thinking to tackling social problems
    • Highlights the benefits of strategic thinking
    • Focuses on creating a knowledge bank of ideas and concepts.

    During the session, delegates will complete a number of reflective activities to identify the actions they will take to enhance their strategic thinking skills following the session.

    This workshop will be delivered by Emma Lindley, Housing Strategy Lead Officer for Ashfield District Council

    About Emma Lindley

    Emma is a housing professional with 10 years’ experience working in a variety of roles, including front line housing management, resident involvement, policy development and managing properties for PRS landlords.

    She is happiest when exploring interesting ideas with interesting people. She currently works in strategic housing for a local authority, leading on identifying new solutions to old problems, such as homelessness, domestic abuse and fuel poverty. 

    Emma completed a BSc Housing at De Montfort University in 2014. She Chairs the Chartered Institute of Housing East Midlands Regional Board and is a Lead Associate of HQN’s Strategic Network

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Programme:   

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start30 Mar 2021 10:00
    • End30 Mar 2021 12:30

    Housing Ombudsman workshop: Drafting effective complaint responses and appropriate remedies

    Details

    Housing Ombudsman workshop: Drafting effective complaint responses and appropriate remedies

    Virtual workshop

    HQN is delighted to be partnering with the Housing Ombudsman Service for a new series of workshops in 2021.

    Following the publication of the Ombudsman’s Complaint Handling Code, this interactive virtual session will look at what should be included in an effective written response to a complaint and how landlords should approach putting things right.

    It will specifically focus on Part B (5) of the Code and discuss factors to be taken into account in proposing an appropriate and effective remedy to resolve a dispute.

    Drawing on best practice in dispute resolution based on the Ombudsman’s casework knowledge and experience, landlords will come away feeling better equipped to deal with complaints. There will also be the opportunity to network with other landlords.

    The workshop will be delivered by the Ombudsman's own expert trainers.

    Confirmed speakers:

    • John Goodwin, Systemic Adjudicator, Housing Ombudsman Service
    • Dave Simmons, Sector Development Lead, Housing Ombudsman Service.

    This workshop will also take place on Friday 12 FebruaryTuesday 16 March, Wednesday 21 April, Tuesday 11 May and Tuesday 25 May.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start31 Mar 2021 10:00
    • End31 Mar 2021 13:00

    The psychology of poverty – reconnecting with our social purpose and reimagining services

    Details

    The psychology of poverty

    Virtual Workshop

    A workshop designed to help social landlords reconnect with their social purpose and reimagine their service offer for low income tenants.

    In the post-Covid era, poverty will become more entrenched and negatively affect more of our tenants.

    But one positive from the pandemic, is the fact that it has awakened in many social landlords a desire to connect with tenants in more empathetic ways. This workshop utilises the ‘psychology of poverty’ to bridge the gap and think about poverty and our work on it differently.

    This workshop is not about solutions. It is about learning how to reconnect with the underlying causes of poverty. It is about thinking critically about how we approach this topic and acknowledging the uncomfortable thought that we may be part of the problem. It is the start of a journey towards reconnecting with our social purpose and imagining, and then building services that reconnect with this aim.

    If you want to learn how to think differently and  you are willing to ask difficult questions and engage with difficult ideas about the sector’s role in compounding the effects of poverty, this is the workshop for you.

    The workshop will:

    • Briefly outline the origins of the ‘psychology of poverty’
    • Outline poverty’s effects on the individual and how it shapes environments
    • Examine what we don’t look at when thinking in terms of poverty, and what this causes us to miss
    • The ethics and limitations of the approach
    • It will kick-start a process for you to think and feel differently about this topic and leave you with the foundations of imagining new services for tenants.

    Delegates need to know:

    • This is not about ‘off the shelf’ solutions. It is about better understanding the problem of poverty and re-imagining services from this perspective.
    • This is a journey. The trainer is exploring ways of thinking and feeling differently about our work in housing and is inviting you to collaborate.

    “Brilliant webinar - more like these please - different ways of thinking”

    “The presentation has opened my eyes more and will definitely cause me to think about my work in this light”

    Speaker:

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start14 Apr 2021 10:00
    • End14 Apr 2021 13:00

    The Leadership and Organisational Development Hub conference

    Details

    Leadership and Organisational Development Hub conference

    Virtual conference

    The Leadership and Organisational Development Hub is pleased to announce the date of the 2021 annual conference. Further details on the themes and sessions will be confirmed in due course.

    To register your interest please email events@hqnetwork.co.uk.

    Please note: times are subject to change depending on whether the event is virtual or held in person. All those who register interest will be the first to hear the timings and locations.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £200.00 *
    Members of any HQN network: £175.00 *

    Please email events@hqnetwork.co.uk to register your interest.

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

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