Download the app

Download the app

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start10 Aug 2020 10:00
    • End10 Aug 2020 12:00

    Business Plan 2020 - assumptions and scenarios workshop

    Details

    Business Plan 2020 - assumptions and scenarios workshop

    Virtual workshop

    HQN’s expert on finance and value for money talks you through the key assumptions and scenarios that might be applied to your business plans

    The Regulator of Social Housing has delayed the submission of the FFR until 30 September 2020 but, bearing in the mind the current uncertain state of the economy, what assumptions  and stress tests should you consider? 

    This interactive workshop with Ian Parker, HQN’s expert on finance and value for money, will review the key assumptions that should be considered and the ranges that might be applied to your business plan scenarios. 

    Ian will use his business plan model to demonstrate and assess the impact of making changes to the base assumptions.

    The key assumptions that will be considered include:

    • Future Inflation rates - CPI and RPI
    • Rent increases
    • House prices
    • Base rate
    • Funding costs and opportunities.

    The demo business plan will also  show the impact on cash and a range of notional funding covenants.

    Numbers are limited so there’ll be plenty of opportunity to ask questions, discuss scenarios and find out what the rest of the sector is doing.

    About Ian Parker:

    Ian Parker has worked in the public sector for 40 years. During his career he has worked in senior positions in local government and has been the Finance Director at four RPs. Ian has worked as a consultant for the last ten years and during that period has:

    • Developed HQN's VfM metric model
    • Provided advice to clients about the sector's VfM agenda
    • Undertaken in excess of 50 mock In Depth Assessments (IDAs)
    • Developed HQN's merger model.

    Ian is HQN's Lead Finance Associate and in that role he provides advice to members of the Housing Finance Network and also ensures that they receive relevant news and technical updates.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £99.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start12 Aug 2020 10:30
    • End12 Aug 2020 13:00

    FeelSafe – rethinking the customer experience in the post-lockdown era

    Details

    FeelSafe – rethinking the customer experience in the post-pandemic era

    Virtual workshop

    A new workshop created exclusively for housing organisations by market-leading service design agency Hellon

    Feeling safe at home, in the workplace and when we go out in public is the top priority for all of us in the post-lockdown era.

    Covid-19 will be a game changer for human interactions in the future but how do housing providers reassure their residents that they are providing a safe environment in their homes and offices?

    Research in the UK shows 84% of consumers feel safety will be one of the most important factors when it comes to choosing between service providers after the pandemic. But biosafety, social distancing and the heightened frequency of cleaning practices do not seem to be enough to restore peace of mind. Customers need to feel safe and reassured that their wellbeing is a top priority. It is therefore vital that service providers learn how to look beyond what is good enough and create comfort by enhancing a more emotive perception of safety.

    Fortunately, help is at hand.  HQN is once again teaming up with the world-leading service design agency Hellon to introduce the housing sector to their new FeelSafe concept and design framework.

    ‘A fantastic presentation.  Really resonates’ 

    ‘Much food for thought not only about the new normal but also around customer service in general’

    ‘This has really helped me to think about strategy. It’s important to look at things from a different angle’

    The FeelSafe workshop will:

    • Explore what the new ‘perception of safety’ means for organisations and service delivery
    • Explore resident expectations of the ‘new relationship’ with their housing provider
    • Showcase best practice that can improve customer experience in the post-pandemic era, by exploring how requirements for service provision have changed (eg heightened need for self-service, change on nature of interaction between a sales representative and the consumer, etc).

    The Covid-19 pandemic has been a particularly anxious period for vulnerable individuals and social housing providers have an obligation to ensure tenants feel safe in the presence of their own home and the spaces and services provided adjacent to it. 

    Trust has always been a key factor in the way organisations are perceived by their customers and their ability to make people feel safe from infection is an additional layer that all businesses need to think about.

    If we are ever to get back to a world where we can talk to residents face to face on the doorstep or enter their homes to carry out a repair or gas safety check then we need to have a plan in place on how best to achieve a level of trust and understanding that encourages these types of interaction. The danger is that this period of remote relationships for both residents and colleagues makes it harder than ever to empathise and engage.

    Delegates attending the virtual session will:

    • Gain insights into new behaviours that have surfaced since the advent of the global pandemic
    • Take away best practice that has been identified in increasing the perception of safety in a post-Covid-19 era
    • Take away a design framework on how to identify the actions needed to serve a vulnerable community with a more human-centric approach.

    Speakers:

    • Eloise Smith-Foster, Service Designer, Hellon
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    In association with:

    Hellon

    Programme:

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start18 Aug 2020 10:30
    • End18 Aug 2020 13:00

    Handle with care – Identifying and supporting vulnerable people

    Details

    Handle with care

    Virtual workshop

    Understand how to frame vulnerability in a housing context and how to collect, analyse and react to data in this virtual workshop

    ‘Supporting our most vulnerable residents’ has been a term regularly used by housing providers when describing their response to the COVID-19 pandemic.

    But while the objective is to be applauded, in practice the dubious quality and incompleteness of data for people who may or may not have additional needs has thrown up a number of issues and hindered progress.

    At the root of the problem is the difficulty organisations face in defining what ‘vulnerability’ and ‘additional needs’ mean but they are central to how we can improve our data and ultimately act on it.

    This virtual session will look at how we frame vulnerability in a housing context, and how we can collect, analyse and react to data to offer people any additional support they may need.

    It will also look at tools, barriers and wider best practice in providing a better service to those residents who may need extra support, not just in times of crisis.

    This session will cover the following:

    • Defining vulnerability
    • Identifying vulnerable people
    • Identifying additional needs
    • Collecting and analysing data
    • Overcoming incomplete data
    • Best practice
    • Tools to enable support.

    Confrimed speakers:

    • Barry Malki, Director, Social Squared
    • Joel Abbey and Paul Langston, CACI
    • Emma Davison, Executive Director of Customer First, First Choice Homes Oldham

     

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Programme:

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start19 Aug 2020 10:30
    • End19 Aug 2020 13:30

    Safe at home – dealing with domestic abuse in social housing

    Details

    Safe at home – dealing with domestic abuse in social housing

    Virtual workshop

    Hear direct from the UK's first Domestic Abuse Commissioner at this major virtual event for housing professionals

    Domestic abuse takes many forms and it can be hard to identify for people outside of the relationship or wider circle of close family and friends.

    Local authorities and housing associations play a vital role in ensuring vulnerable tenants don’t fall through the cracks, including the legal duties from the Care Act of 2014.

    Featuring an outstanding line-up of speakers, this event will provide an overview of the impact of abuse covering all the different aspects – coercive control, psychological and/or emotional abuse, physical and sexual abuse, financial and economic abuse, harassment and stalking and online or digital abuse.

    With a special focus on the impact of the Covid-19 pandemic, it will provide practical guidance and strategies to support victims of domestic abuse as well as opportunities to discuss best practice approaches and the role of housing professionals in spotting signs.

    Confirmed speakers include:

    Chair: Nicki Norman, Acting CEO of Women’s Aid. With over 20 years working in domestic abuse services, she will bring her expert knowledge to this event.

    Nicole Jacobs – The UK’s first Domestic Abuse Commissioner.  Following the introduction of the Domestic Abuse Act Nicole is playing a key role in overseeing and monitoring the provision of domestic abuse services within England and Wales.

    Dr Kelly Henderson, founding member of the Domestic Abuse Alliance, and current Project Manager for Northumbria Police's Domestic Abuse A Whole Systems Approach (DAWSA) project. 

    Dr Nicola Sharp-Jeffs, Founder and Chief Executive of Surviving Economic Abuse. Nicola is an expert in economic abuse as it occurs within the context of coercive control. She has worked in the violence against women and girls (VAWG) sector since 2006 in policy-influencing and research role.

    Jonathan Hulley, Partner in the Social Housing team at Birketts LLP. He is an acknowledged expert in the field of housing and leasehold management law and is also known for advising social housing providers on best practice, policy and procedure, with experience representing clients at the UK Supreme Court.

    Debbie Hayes, domestic abuse survivor and campaigner. She will bring her own experience to the day, outlining the important points for housing providers to understand when dealing with cases of abuse.
     

    This event is essential for all housing professionals working on the “front line” who may be in a position to identify the abuse of tenants, including:

    • Housing officers
    • ASB officers
    • Neighbourhood officers
    • Specialist support staff
    • Estate services
    • Income officers

    As well as anyone managing these teams or responsible for policies and strategies.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Programme:

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start19 Aug 2020 10:30
    • End19 Aug 2020 13:00

    ‘Levelling up’ – making estate regeneration happen

    Details

    Making estate regeneration happen

    Virtual Workshop

    For this virtual workshop, HQN is teaming up with the communities team at the Pioneer Group to take a practical look at estate regeneration

    ‘Levelling-up’ is a policy buzz word. It often is used to refer to the north-south divide, but it applies equally to estates in our towns and cities.

    There is compelling evidence that there is a social gradient between neighbourhoods based on socioeconomic factors with households in the most deprived areas (including social housing estates) having poorer health, lower educational attainment rates and uncertain job prospects.

    The government has not explicitly targeted estate regeneration through its levelling-up agenda or in the recently announced ‘new deal’.

    It is, therefore, an opportunity for councils and housing associations to take the lead in making a positive difference by working with residents to improve the built environment, provide training and job opportunities and improve health and well-being post COVID-19.

    Resources are, nevertheless, a major challenge. But there are possibilities of levering in skills and funding to address specific local issues e.g:

    • Redeveloping estates at higher densities can be a ‘win-win’ outcome as it addresses the need to tackle the lack of affordable housing as well as transforming the existing stock – and there continues to be a plethora of national announcements on funding for affordable housing
    • Using national regeneration funding streams, such as the towns fund and the forthcoming UK shared prosperity fund, is a distinct possibility 
    • Accessing independent and third sector finance, such as heritage and lottery funding and
    • Investigating opportunities in the ‘new deal’ to improve schools, health facilities, making use of the ‘shovel-ready’ fund and address the climate change agenda.   

    For these virtual workshops, HQN is teaming up with the communities team at the Pioneer Group to take a practical look at estate regeneration.

    The sessions will:

    • Explore the national agenda for estate regeneration and innovative approaches for tackling the funding challenges 
    • Take an in-depth look at the Castle Vale model of sustainable regeneration with a tour of the estate to see how the initial investment has been sustained with renewed focus on delivering wider social and economic regeneration 
    • Consider emerging approaches to scoping estate regeneration looking at the example of Falcon Lodge, a neighbourhood with around 900 council homes in the Reddicap ward of Sutton Coldfield. 

    To tie in with the ‘levelling up’ agenda, the National Housing Federation has just published the final version of its Great Places Commission report which identifies a key challenge around:  

    “…neighbourhoods, towns and cities in the Midlands and the North of England are not great places and have not been for a long time. Long-term economic and social trends have served to entrench regional disparities and hold these places back. This is having a clear and measurable impact on people’s lives and on the national economy and cannot be allowed to continue.

    “It is in places like this that housing associations, together with local authorities, universities, and other anchor institutions, are working alongside residents and community organisations to address local challenges and drive positive change. They are already making an impact, often with limited resources, but there is the potential to do so much more.”

    Participants attending the workshop will:

    • Hear about a nationally recognised successful example of estate regeneration 
    • Find out about a community planning approach to regeneration
    • Learn about the current national debate on turning round problem estates 
    • Find out about a potential future model of housing regeneration looking at short term interventions driven by a community planning approach   
    • Explore funding opportunities
    • Go away with ideas and solutions to take forward within their organisations.

    Our facilitators for these sessions are Tim Brown and Ifor Jones:

    Tim Brown is a long standing HQN associate, a qualified town planner and corporate member of the CIH as well as a senior research associate in housing and local government at De Montfort University. Tim was previously Director of the Centre for Comparative Housing research, board member and chair of a number of housing associations, director of two social enterprises. He is currently pioneering on the next steps and options for estate regeneration amongst a range of other work interests including boosting housing supply, housing needs of older people, economic development and regeneration housing policy and local authority and social housing allocations systems. Tim is technical lead for HQN’s specialist strategic network SEN.

    Ifor Jones is Head of Communities at the Pioneer Group in Castle Vale after retiring from local government in 2016. As a Director in Birmingham City Council he led the council’s localisation policy and delivery arrangements for a decade, manging a range of services including libraries, leisure, advice and housing including partnership responses to the closure of Rover in 2005 and more recently the community governance review setting up the largest town council in England in Sutton Coldfield. Throughout his career he has focused on localised community regeneration and neighbourhood management. He is taking this approach in a number of communities in North East Birmingham including Castle Vale, Stockland Green and Falcon Lodge in Sutton Coldfield. He is currently vice chair of the Active wellbeing society and is a founder member of Birmingham Community Homes.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Programme:

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start20 Aug 2020 10:30
    • End20 Aug 2020 14:15

    The Strategic Housing Conference 2020: Life after lockdown and preparing for aftershocks

    Details

    The Strategic Housing Conference 2020

    Virtual conference

    Get the low down on the big issues for local authorities and strategic housing teams with free places available for members of our Strategic Housing Network

    After months spent firefighting the immediate impact of Covid-19 on communities, local authorities are now counting the cost of the crisis and doing their best to prepare for the aftershocks. As always, housing has a key part to play in all of this and the role of strategic housing has never been more important.

    This year’s (virtual) Strategic Housing Conference will attempt to answer some of the key questions strategic teams are wrestling with currently, while keeping an eye on the bigger picture.

    How do we prepare for the Covid-19 fallout? Will we see an increase in evictions and rent arrears? What is the impact on housing waiting lists and allocations? Will our homeless be ‘in’ or ‘out’?

    What have we learned from lockdown? Did we prepare for the increase in domestic violence and ASB?

    How do we add resilience into services? How will we cope with a second spike, another emergency and no deal Brexit?

    How do we move from the response phase to ‘business as usual’? Are we still going to build high quality council housing? Remain committed to climate change? Do something about social care? Make better use of the Private Rented Sector 

    Will new government initiatives on housing delivery and planning have a positive impact? What does the ‘New Deal’ mean for local authorities and housing associations? How will the ‘levelling up’ agenda work for housing and regeneration?

    In a climate where local authority budgets are under more pressure than ever, invention, innovation and collaboration are essential.

    For this year's Strategic Housing conference, HQN will bring together councils and housing associations to showcase outstanding housing initiatives, debate the hot topics of the day and share potential solutions to long-standing problems.

    Confirmed speakers:

    Joanne Drew, Housing and Regeneration Director, Enfield Council on Housing growth to support economic revival

    Emma Lindley, HQN associate and Housing Strategy Lead, Ashfield District Council on The end of rough sleeping?

    Tim Brown, HQN associate and Senior Research Associate in Housing and Local Government, De Montfort University and Jenn Nicholls, Private Housing Manager, Housing Strategy Team, Blackpool Council on Doing it ourselves - how councils are responding to the challenges of the private rented sector

    Paul McDermott, Partner, Trowers & Hamlins LLP on How councils can become a major force in housebuilding

    Thea Raisbeck, Honorary Research Fellow - Housing and Communities Research Group, University of Birmingham on Ending social injustice in exempt accommodation.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *
    Members of the Strategic Network: One free place

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Sponsored by:

    Housing partners

     

    Programme:

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    The Strategic Network

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start25 Aug 2020 10:00
    • End25 Aug 2020 14:00

    The RIEN Scottish Annual Conference 2020 – Managing income and sustaining tenancies in the COVID-19 era and beyond

    Details

    The RIEN Scottish Annual Conference 2020 – Managing income and sustaining tenancies

    Virtual conference

    Prepare for a post-COVID ‘tsunami’ of personal debt. An informative and thought-provoking day exploring the practicalities of income management in these challenging, uncertain times. First place FREE!

    Charities have put out a warning. The next few months may be some of the most challenging for housing providers and their income teams.  Expect and prepare for:

    • Record numbers of new Universal Credit claimants
    • Greater number of households struggling to pay bills
    • More households borrowing to make ends meet and running up multiple debts
    • Various different agencies chasing the same households and vying for top position for repayments

    Now’s the time to think through approaches – what do we need to do now to meet the challenges ahead?

    Our line up of speakers will look at the practical things providers are doing and the approaches that deliver the best results.  They’ll consider the legal issues as well as how partner agencies can help.  Join us for a day full of information and innovation.  There’ll be plenty of time for discussion and debate.

    Confirmed speakers: 

    Chair: Barry Moore, Chief Executive at Abertay Housing Association will be bringing his years of experience in the social housing sector (both North and South of the border) to expertly chair the conference.

    Gail Ward, Housing Policy Officer at Highland Council, will present a positive practice case study on the income management strategy at the Highland Council.

    Kirsty Ward, Group Universal Credit Lead at the Wheatley Group will also present a case study on their income management policy, including practical performance tips and ideas. 

    Karen Hurst, Policy Officer from the Association of British Credit Unions, will speak about how tenancy sustainment and a reduction in rent arrears can be achieve through the use of Credit Unions. 

    Maggie Houghton, Programme Manager for the Hyde Foundation will be joining us to present a powerful and practical session on "Mental Health and Rent Arrears in Social Housing; Facts and solutions".

    Jonathan Hulley, Partner at Birketts LLP will provide us with some handy legal tips and traps for maintaining rental and service charge income in a post COVID-19 world. 

    Lawrie Morgan Klein of StepChange will be outlining their debt management advice for social housing tenants particularly impacted by the COVID-19 pandemic.

    If you want to be there, book now as places will go fast!

    Feedback from RIEN Scottish training and national annual conferences

    'Excellent chair, full agenda covering all aspects of RSCs and local authorities.'

    'Fantastic event with an interesting approach'

    'Presentations were well prepared and presented.'

    find out more

    Meet At

    Further information

    Delegate fees:

    First place: FREE! 

    Additional places are priced at £99* each

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session.

    Sponsored by:

    Paypoint

    Mobysoft

    Birketts

    Programme:

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    The Rent Income Excellence Network

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start25 Aug 2020 10:30
    • End25 Aug 2020 12:30

    Using technology to engage with residents

    Details

    Using technology to engage with residents

    Virtual workshop

    What does resident engagement look like in the future and how can we prepare for it?

    The use of technology in the community/resident engagement space has been slower than in other areas of the housing sector but the recent COVID-19 lockdown has proved to be a catalyst for change.

    This virtual workshop will look at the value of maintaining a focus on technology as we move forward and how we can use it in harmony with traditional face-to-face methods to help us engage with a wider audience.

    We will look at specific examples of how technology has helped engagement during the pandemic and how we can turn an emergency response into business as usual.

    We will also explore how identifying the internal and external barriers to employing technology is key to changing the future of engagement.

    This event will cover the following:

    • Motivations for engagement
    • Barriers for engagement
    • How technology fits
    • Existing applications
    • Future needs
    • Examples of best practice
    • Tools to enable engagement.

    Confirmed speakers:

    • Barry Malki, Director, Social Squared
    • Dan Moraga, Digital Programme Manager, PA Housing
    • Aidan Dunphy, Founder, Flektion.

     

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Programme:

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start26 Aug 2020 10:30
    • End26 Aug 2020 13:30

    An introduction to strategic thinking

    Details

    An introduction to strategic thinking

    Virtual workshop

    Learn how to connect ideas, explore concepts, stay up to date with trends, anticipate change and imagine possible futures at this virtual workshop

    In these unprecedented and challenging times, strategic leadership is needed more than ever.

    But strategic thinking can be an elusive concept to grasp. For some people it’s something they have been told is an area to work on to improve their chances of promotion, for others it’s something they do on a regular basis but struggle to articulate to others exactly what it looks and feels like.

    Several studies have identified strategic thinking as a key skill in leading organisations to success and is the leadership quality that people most strongly associate with successful and effective leaders, meaning strategic thinking is an essential skill for all leaders.

    So, what is strategic thinking? It involves connecting ideas, exploring concepts, staying up to date with trends, anticipating change and imagining possible futures.

    This workshop:

    • Explores definitions of strategic thinking
    • Considers the importance of strategic thinking to tackling social problems
    • Highlights the benefits of strategic thinking
    • Focuses on creating a knowledge bank of ideas and concepts.

    During the session, delegates will complete a number of reflective activities to identify the actions they will take to enhance their strategic thinking skills following the session.

    This workshop will be delivered by Emma Lindley, Housing Strategy Lead Officer for Ashfield District Council.

    About Emma Lindley

    Emma is a housing professional with 10 years’ experience working in a variety of roles, including front line housing management, resident involvement, policy development and managing properties for PRS landlords.

    She is happiest when exploring interesting ideas with interesting people. She currently works in strategic housing for a local authority, leading on identifying new solutions to old problems, such as homelessness, domestic abuse and fuel poverty. 

    Emma completed a BSc Housing at De Montfort University in 2014. She Chairs the Chartered Institute of Housing East Midlands Regional Board and is a Lead Associate of HQN’s Strategic Network.

    Sold out

    This event will also take place on 29 September 2020.

     

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start27 Aug 2020 10:30
    • End27 Aug 2020 13:00

    Holding back the tide – the Fitness for Human Habitation Act and the rise in disrepair claims

    Details

    Holding back the tide

    Virtual workshop

    Limited places are available for this workshop designed to support landlords facing a rise in disrepair claims

    The Homes (Fitness for Human Habitation) Act 2018 marked the most significant change in the law relating to housing conditions since the Housing Act 2004.

    Hailed as landmark legislation by housing campaigners in the fight to improve living standards in the rented sector, landlords feared it would lead to a sharp increase in the number of disrepair claims.

    But despite the Act’s introduction in March 2019, its full impact is only beginning to be felt now. This is because its first phase only covered new tenancies granted since the legislation came into effect.

    Since March this year, however the Act has applied to existing tenancies as well and the early signs are that more tenants are beginning to make disrepair claims against their landlords, encouraged by eager law companies keen to take advantage. Such has been the increase in claims, some housing associations have been forced to set up specialist teams to deal with the deluge.

    If this wasn’t serious enough for landlords, RICS is predicting that the COVID-19 crisis will make matters worse. Not only have social landlords found it difficult to keep their repairs and maintenance service going during the lockdown period leading to a raft of potential new claims, they have also struggled to address the property defects that led to existing disrepair claims.

    So, with some forecasting a tsunami of new claims this Autumn, what can landlords do to hold back the tide?

    Fortunately, HQN is here to help. For this virtual workshop, we are teaming up with the disrepair experts at Trowers & Hamlins to offer timely practical guidance and advice. You will also hear from HQN’s asset management lead associate and real life case studies from landlords.

    Sessions will cover:

    • What the Homes (Fitness for Human Habitation) Act 2018 means for social landlords and the implications of phase two
    • Understanding your obligations
    • Making sure your policies and procedures are up to date
    • Ensuring staff understand the Act and its implications
    • How to deal with complaints and carrying out works
    • How predictive technology can improve the performance of your properties and mitigate risk
    • Best practice from other organisations – ensure you are properly resourced and have the right plans in place
    • Understanding the different types of disrepair claims and taking relevant corrective action quickly.

    Confirmed speakers:

    • Kevin Bentley, Asset management Lead Associate, HQN
    • Dorota Pawlowski, Senior associate, Trowers & Hamlins
    • Michael McGowan, Sustainability Manager - Asset Services, Riverside Group.

    This event will also take place on 30 Septemeber 2020.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Programme:

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start09 Sep 2020 10:30
    • End09 Sep 2020 13:00

    Accessible Homes – building homes for the future

    Details

    Accessible Homes – building homes for the future

    Virtual workshop

    HQN brings together some of the housing’s sector key leaders and thinkers on accessible homes for this virtual event

    Building homes where people can live as independently as possible regardless of age, disability or vulnerability is getting more important.

    With rising costs to the NHS due to preventable falls in homes that are no longer suitable for the people that live in them, it is clear that something needs to change to ensure that residents health is not at risk in the homes the country is building for the future.

    Often, policymakers think of future housing as accommodation for the younger generations. But plenty of new housing could also be aimed at creating spaces for those with different mobility issues to thrive and live independently with the dignity they deserve.

    This virtual event brings together some of the housing’s sector key leaders and thinkers on accessible homes. Delegates will get to hear from both professionals and tenants on why accessible housing is so important.

    The event will also look at adaptations, and how simple changes to a person’s home can make the world of difference, including getting rid of the white eyesores that are so commonly associated with adapted properties!

    Confirmed speakers:

    • Sheron Carter, Chief Executive, Habinteg
    • Yvonne Castle, Johnnie Johnson Housing Trust, Chief Executive
    • Laura Wood, Director, Invisible Creations
    • Vicky Saunders, Managing Director, BTP Architects
    • Habinteg tenants
    • Lynn Stubbs, Executive Director of People and Performance, Longhurst Group.
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start09 Sep 2020 10:30
    • End09 Sep 2020 12:30

    Housing Ombudsman workshop: Spotlight on repairs

    Details

    Housing Ombudsman workshop: Spotlight on repairs

    Virtual workshop

    HQN is once again delighted to be partnering with the Housing Ombudsman Service on these workshops

    Dissatisfaction with day-to-day (‘responsive’) repairs accounts for over a third of complaints made to the Ombudsman each year.

    Living in a home in a poor state of repair can have a significant impact on residents. It can cause stress and frustration, and damage the ongoing relationship with the landlord.

    Delivering a good repairs service is a high priority for landlords and many handle complaints very well – but there is room for improvement.

    The workshop will be delivered by the Ombudsman's own expert trainers and will focus on the following themes:

    • How the Housing Ombudsman Service investigates repairs complaints – what you need to know
    • Understanding the key causes of repairs complaints
    • Preventing common complaints
    • Understanding the responsibilities of all parties
    • Speeding up response times and closing complaints early
    • Better record keeping
    • Lessons learned
    • Your questions answered.

    The session will also look at the application of the Dispute Resolution Principles in dealing with repairs complaints.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. 

    The Ombudsman will also be sharing their experience of how social landlords are responding to disrepair and complaints during the Covid pandemic, and the Ombudsman’s expectations in those areas.

    This workshop will also take place on 23 September 2020.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session.

    Programme:

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start10 Sep 2020 13:00
    • End10 Sep 2020 16:30

    Asset management and building safety case law review

    Details

    Asset management and building safety case law review

    Free to members

    Virtual workshop

    Get the lowdown on the Building Safety Bill and the latest asset management case law at this virtual workshop led by leading property lawyer Jonathan Hulley

    The government is bringing forward fundamental changes that will improve building and fire safety, so that people will be, and will feel, safer in their homes.

    The draft Building Safety and Fire Safety Bills currently before Parliament have huge implications for social housing providers and asset teams will have responsibility for their successful implementation.

    At this virtual workshop, brought to you in association with Birketts LLP, property lawyer Jonathan Hulley will provide an overview of the new legislation and explain the impact the changes are likely to have on your organisation.

    The workshop will also provide an in-depth round up of the latest building safety and asset management case law.

    Key sessions will include:

    • The Building Safety Bill from a social landlord’s perspective – why, how and when?
    • Accessing the Building Safety Fund – a practical walk through
    • Building Safety and Asset Management case law round-up
    • Final Q&A – your questions answered.

    About Jonathan Hulley

    Jonathan joined Birketts in April 2020 as a partner in its highly-regarded Social Housing team. He has a depth of understanding across many industries, with considerable experience in landlord and tenant litigation and the public sector. Jonathan is an acknowledged expert in the field of housing and leasehold management law and is also known for advising social housing providers on best practice, policy and procedure.

    find out more

    Meet At

    Further information

    Delegate fees:

    First Place FREE to members of the Asset Management Network and SAFETYnet
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    In association with:

    Birketts

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • Start15 Sep 2020 10:30
    • End15 Sep 2020 13:30

    Spotlight on data 2020

    Details

    Spotlight on data 2020

    Virtual workshop

    Get your regulatory returns right - learn from RSH data experts and leading practitioners at our popular ‘Spotlight on data’ workshop

    Thinking yet about the new demands and deadlines for data returns? Worried you might miss something?

    Fear not. We have lined up a team of experts to help you get it right.

    Back by popular demand, our ‘Spotlight on data’ events will provide practical guidance on exactly what needs to be submitted and when, covering the two main regulatory returns to be submitted this autumn, as well as tips on best practice, the pitfalls to avoid and a reminder of why these returns and data in general is so important.

    Hear direct from the Regulator of Social Housing's own data experts and get advice from the people who actually review your returns.

    If you’re from a registered provider or local authority and responsible for or involved in your organisation’s financial and statistical data returns via NROSH+ or compile the finance, VFM and performance reports for board sign off, this is a must attend event.

    Sessions

    • Changes to the requirements
    • Compiling the data - how to get it right first time
    • Common pitfalls and how to avoid them
    • Tips on what makes a good submission
    • Data governance.

    Confirmed speakers

    • Andrew Wilson, Head of Financial Viability Assurance, Regulator of Social Housing
    • Andrew Clegg, Head of Economics, Regulator of Social Housing
    • Tony Russell, Executive Director of Resources, Regenda
    • Jo Ballman, HQN governance and risk associate.

    Who should attend?

    All executives, directors and managers who compile data for RSH returns:

    • Finance
    • Performance
    • Governance.
    find out more

    Meet At

    Further information

    Delegate fees:

    FREE for Asset Management Network members
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start16 Sep 2020 12:30
    • End17 Sep 2020 16:00

    The Estate Services Club annual conference 2020: Green spaces and beyond

    Details

    The Estate Services Club annual conference 2020: Green spaces and beyond

    Virtual conference

    It’s been a year of turbulence for estates service teams. The grass has been left to grow, access to blocks has been limited and schedules of work have mounted up.

    Yet the policy landscape is shifting under our feet at pace – with estates teams set to take a far more pivotal role within organisations.

    At this year’s Annual Conference the Estates Service Club will address the fallout from the COVID-19 pandemic, but also look to the future as landlords turn to their estates teams to reduce their impact on the environment.

    This year’s conference will be delivered digitally over two days with key sessions around:

    • Biodiversity in housing and the impact of the Environment Bill and biodiversity ‘net gain’ on housing associations and councils
    • Service charges and how to implement best practice
    • The shift from petrol to battery powered equipment
    • Making estates more inclusive and accessible for disabled residents
    • How do we manage blocks in the post-COVID world?

    This event should be attended by Estates Service Managers and officers, Neighbourhood teams and Maintenance and Development Directors. 

    This year’s annual conference has a new look, with sessions over two days, and more spread out, aiding both your concentration levels, and your ability to do continue doing your essential work. Buy your pass and you get access to all these great sessions.

    We look forward to seeing you there!

    Please make note that this event is over two days: 16 & 17 September.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    The Asset Management Network

    The Housing Management Network

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start22 Sep 2020 11:00
    • End22 Sep 2020 14:00

    Housing’s Next Generation — ideas to shape the future

    Details

    Housing's next generation

    Virtual workshop

    Housing’s Next Generation competition will see young housing professionals battle it out in a series of tasks to be crowned the inaugural winner.

    Building on the success of 24housing’s Young Leaders initiative, the new competition has been created by Mark Lawrence, the magazine’s former editor, who joined HQN earlier this year.

    This first stage will see the initial 17 present short pitches on how they would change the sector for the better, using just one idea.

    They will then be quizzed by our expert panel, and you can watch it all live.

    We are giving you unprecedented access to the competition, as you watch the social housing sector’s impressive young professionals in action.

    You can find out more about the competition, and then entrants, here.

    Judging panel: TBC

    The Next Generation candidates:

    • Abdul Hassan, Customer Relations Officer, Tower Hamlets Homes
    • Shahaveer Hussain, Neighbourhood Housing Officer, LB Camden
    • Laura Weston, Marketing Officer, Honeycomb Group
    • Demi Duplex, Place Coordinator, One Manchester
    • Jessica Marshall, Environmental Impact Coordinator, Orbit
    • Halisha Kaur, Regeneration Officer, Accord Group
    • Natalie Makin, Energy Services Team Leader, Stockport Homes
    • Catherine George, Neighbourhood Management Officer, SLH
    • Connie Garrett, Aftercare and Quality Manager
    • Jordan Llewellyn-Jacques, Assistant Neighbourhood Officer, Rooftop Housing
    • Jo Tripney, People and Talent Assistant, Mosscare St Vincents HG
    • Kath Menzies, Housing Services Officer, Link HA
    • Ella Thorpe, Income Officer, Magna Housing
    • Lucy Richards, Housing Officer, Magna Housing
    • Rachel Crooks, Community Connector, Beyond Housing
    • Harry Forshaw, Youth Volunteer Coordinator, Poplar HARCA
    find out more

    Meet At

    Further information

    Delegate fees:
    FREE to HQN members

    Non-members: £60*

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    In association with:

    Fuzzlab

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start23 Sep 2020 10:30
    • End23 Sep 2020 12:30

    Housing Ombudsman workshop: Spotlight on repairs

    Details

    Housing Ombudsman workshop: Spotlight on repairs

    Virtual workshop

    HQN is once again delighted to be partnering with the Housing Ombudsman Service on these workshops

    Dissatisfaction with day-to-day (‘responsive’) repairs accounts for over a third of complaints made to the Ombudsman each year.

    Living in a home in a poor state of repair can have a significant impact on residents. It can cause stress and frustration, and damage the ongoing relationship with the landlord.

    Delivering a good repairs service is a high priority for landlords and many handle complaints very well – but there is room for improvement.

    The workshop will be delivered by the Ombudsman's own expert trainers and will focus on the following themes:

    • How the Housing Ombudsman Service investigates repairs complaints – what you need to know
    • Understanding the key causes of repairs complaints
    • Preventing common complaints
    • Understanding the responsibilities of all parties
    • Speeding up response times and closing complaints early
    • Better record keeping
    • Lessons learned
    • Your questions answered.

    The session will also look at the application of the Dispute Resolution Principles in dealing with repairs complaints.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. 

    The Ombudsman will also be sharing their experience of how social landlords are responding to disrepair and complaints during the Covid pandemic, and the Ombudsman’s expectations in those areas.

    This workshop will also take place on 9 September 2020.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session.

    Programme:

    Click here to download the programe

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start24 Sep 2020 10:30
    • End24 Sep 2020 13:30

    The Equality and Diversity annual conference 2020: Driving diversity culture in social housing

    Details

    The Equality and Diversity annual conference 2020: Driving diversity culture in social housing

    Virtual conference

    Our 2020 conference will feature pioneers from the sector and beyond talking about how to deliver organisational culture change. Free places are available for members of HQN's Equality and Diversity Network

    The murder of George Floyd sparked the re-emergence of the Black Lives Matter movement with protests and conversations about systematic inequalities both in the US and around the world.

    The pandemic has also shone a light on just how deep rooted these inequalities are, with those from ethnic minorities disproportionately dying from Covid-19 in the UK. It has been well highlighted that a major factor in this is housing conditions.

    People, no matter their ethnicity, gender identity, sexuality or physical and mental ability, should be safe in their homes and workplaces. The Equality and Diversity Network’s 2020 conference will feature pioneers from the sector and beyond, who will talk about their work promoting a change in culture at their organisations.

    From champions and allyship to changing policies, the conference will bring to attention all the great work of the social housing sector, and give you plenty of fuel for your own culture change journey.

    Please note, this event will take place virtually, via Zoom.

    Confirmed speakers:

    • Chair: Colin Heyman, Lead Associate of the Equality and Diversity Network
    • John Glenton, Executive Director of Care and Support at Riverside
    • Tahir Idris, Equality & Diversity Manager at Together Housing Group
    • Alison Muir, co-Chair of UNIFY and Chair of G15 Housing Directors’ Group.
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *
    Members of the Equality and Diversity Network: One free place

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    The Equality and Diversity Network

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start29 Sep 2020 10:30
    • End29 Sep 2020 13:30

    An introduction to strategic thinking

    Details

    An introduction to strategic thinking

    Virtual workshop

    Learn how to connect ideas, explore concepts, stay up to date with trends, anticipate change and imagine possible futures at this virtual workshop

    In these unprecedented and challenging times, strategic leadership is needed more than ever.

    But strategic thinking can be an elusive concept to grasp. For some people it’s something they have been told is an area to work on to improve their chances of promotion, for others it’s something they do on a regular basis but struggle to articulate to others exactly what it looks and feels like.

    Several studies have identified strategic thinking as a key skill in leading organisations to success and is the leadership quality that people most strongly associate with successful and effective leaders, meaning strategic thinking is an essential skill for all leaders.

    So, what is strategic thinking? It involves connecting ideas, exploring concepts, staying up to date with trends, anticipating change and imagining possible futures.

    This workshop:

    • Explores definitions of strategic thinking
    • Considers the importance of strategic thinking to tackling social problems
    • Highlights the benefits of strategic thinking
    • Focuses on creating a knowledge bank of ideas and concepts.

    During the session, delegates will complete a number of reflective activities to identify the actions they will take to enhance their strategic thinking skills following the session.

    This workshop will be delivered by Emma Lindley, Housing Strategy Lead Officer for Ashfield District Council.

    About Emma Lindley

    Emma is a housing professional with 10 years’ experience working in a variety of roles, including front line housing management, resident involvement, policy development and managing properties for PRS landlords.

    She is happiest when exploring interesting ideas with interesting people. She currently works in strategic housing for a local authority, leading on identifying new solutions to old problems, such as homelessness, domestic abuse and fuel poverty. 

    Emma completed a BSc Housing at De Montfort University in 2014. She Chairs the Chartered Institute of Housing East Midlands Regional Board and is a Lead Associate of HQN’s Strategic Network.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start30 Sep 2020 10:30
    • End30 Sep 2020 13:00

    Holding back the tide – the Fitness for Human Habitation Act and the rise in disrepair claims

    Details

     Holding back the tide – the Fitness for Human Habitation Act and the rise in disrepair claims

    Virtual workshop

    Limited places are available for this workshop designed to support landlords facing a rise in disrepair claims

    The Homes (Fitness for Human Habitation) Act 2018 marked the most significant change in the law relating to housing conditions since the Housing Act 2004.

    Hailed as landmark legislation by housing campaigners in the fight to improve living standards in the rented sector, landlords feared it would lead to a sharp increase in the number of disrepair claims.

    But despite the Act’s introduction in March 2019, its full impact is only beginning to be felt now. This is because its first phase only covered new tenancies granted since the legislation came into effect.

    Since March this year, however the Act has applied to existing tenancies as well and the early signs are that more tenants are beginning to make disrepair claims against their landlords, encouraged by eager law companies keen to take advantage. Such has been the increase in claims, some housing associations have been forced to set up specialist teams to deal with the deluge.

    If this wasn’t serious enough for landlords, RICS is predicting that the COVID-19 crisis will make matters worse. Not only have social landlords found it difficult to keep their repairs and maintenance service going during the lockdown period leading to a raft of potential new claims, they have also struggled to address the property defects that led to existing disrepair claims.

    So, with some forecasting a tsunami of new claims this Autumn, what can landlords do to hold back the tide?

    Fortunately, HQN is here to help. For this virtual workshop, we are teaming up with the disrepair experts at Trowers & Hamlins to offer timely practical guidance and advice. You will also hear from HQN’s asset management lead associate and real life case studies from landlords.

    Sessions will cover:

    • What the Homes (Fitness for Human Habitation) Act 2018 means for social landlords and the implications of phase two
    • Understanding your obligations
    • Making sure your policies and procedures are up to date
    • Ensuring staff understand the Act and its implications
    • How to deal with complaints and carrying out works
    • How predictive technology can improve the performance of your properties and mitigate risk
    • Best practice from other organisations – ensure you are properly resourced and have the right plans in place
    • Understanding the different types of disrepair claims and taking relevant corrective action quickly.

    Confirmed speakers:

    • Kevin Bentley, Asset management Lead Associate, HQN
    • Dorota Pawlowski, Senior associate, Trowers & Hamlins
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start15 Oct 2020 10:30
    • End15 Oct 2020 13:30

    The Asset Management Network annual conference 2020

    Details

    The Asset Management Network annual conference 2020

    Virtual conference

    Following the success of last year’s Asset Management Network annual conference, we are pleased to announce the date for this year

    Book now to avoid missing out.

    Full details and speaker line up to be announced.  

    Please note, this event will take place virtually, via Zoom.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    Find out more about the Asset Management Network

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start22 Oct 2020 10:30
    • End22 Oct 2020 13:30

    The Rent Income Excellence Network (RIEN) annual conference 2020

    Details

    The Rent Income Excellence Network (RIEN) annual conference 2020

    Virtual conference

    Following the success of last year’s Rent Income Excellence Network (RIEN) annual conference, we are pleased to announce the date for this year.

    Book now to avoid missing out.

    Full details and speaker line up to be announced.  

    Please note, this event will take place virtually, via Zoom.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Sponsored by:

    PayPoint

    Mobysoft

    allpay

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    The Rent Income Excellence Network

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start05 Nov 2020 10:30
    • End05 Nov 2020 13:30

    The SAFETYnet annual conference 2020

    Details

    The SAFETYnet annual conference 2020

    Virtual conference

    Following the success of last year’s SAFETYnet annual conference, we are pleased to announce the date for this year.

    Book now to avoid missing out.

    Full details and speaker line up to be announced.  

    Please note, this event will take place virtually, via Zoom.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    The Health and Safety Network

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start18 Nov 2020 10:00
    • End18 Nov 2020 15:00

    Getting your Equality Impact Assessment right

    Details

    Getting your Equality Impact Assessment right

    Virtual workshop

    Getting your Equality Impact Assessments right has never been important. Gain the knowledge and support you need at this virtual workshop 

    Equality Impact Assessments (EqIAs) are an important tool in assessing policies and projects to ensure that they are accessible to all people, such as employees or tenants.

    They are particularly important at this time when many new policies and initiatives are being introduced to deal with the exceptional situation that the coronavirus pandemic has caused.

    This course is designed to give you a practical walkthrough on how to carry out an EqIAS. It is intended that delegates will go away with the knowledge and confidence to start carrying out EqIAs in their organisation.

    You will learn:

    • The background and legal basis to Equality Impact Assessments
    • When to carry out EqIAs, who to involve and what to assess
    • How to work through all the stages of carrying out an Equality Impact Assessment
    • Screening
    • Planning and Setting up the EqIA team 
    • Collecting information
    • Analysing the information and assessing the policy’s impact
    • Making a decision about how to move forward
    • Drawing up an action plan
    • Top tips

    Ran by Colin Heyman, Lead Associate of the Equality and Diversity Network, he will bring his years of experience as a trainer and consultant to this course.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start19 Nov 2020 10:30
    • End19 Nov 2020 13:30

    The Housing Management Network annual conference 2020

    Details

    The Housing Management Network annual conference 2020

    Virtual conference

    Following the success of last year’s Housing Management Network annual conference, we are pleased to announce the date for this year.

    Book now to avoid missing out.

    Full details and speaker line up to be announced.  

    Please note, this event will take place virtually, via Zoom.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Sponsored by:

    All pay

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    The Housing Management Network

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start03 Dec 2020 10:30
    • End03 Dec 2020 13:30

    The Residents' Network annual conference 2020

    Details

    The Residents' Network annual conference 2020

    Virtual conference

    Following the success of last year’s Residents’ Network Annual Conference, we are pleased to announce the date for this year.

    Book now to avoid missing out.

    Full details and speaker line up to be announced.  

    Please note, this event will take place virtually, via Zoom.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *
    Members of the Residents' Network: One FREE resident place

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    The Residents' Network

Testimonials

Our conferences, seminars and workshop events consistently receive top satisfaction ratings from delegates. Click here to take a look at some of the recent feedback.

Terms and conditions link

To read our terms and conditions please click here.