• Event TypeCommercial BP
    • Start28 Jun 2021 14:30
    • End28 Jun 2021 16:30

    Act Now: The benefit of IoT for landlords (in association with Aico)

    Details

    Act Now: The benefit of IoT for landlords (in association with Aico)

    Virtual workshop

    Free to members

    The use of Internet of Things (IoT) technology can provide an insight into our living conditions like never before. The technology can lead to the alleviation of health problems, lessen the impact and extent of fuel poverty, and reduce costs for social landlords.

    Aico|HomeLINK and the University of Bristol have launched their research on the far-reaching benefits of Internet of Things (IoT) devices in the home, and the ethics surrounding their installation, with a direct focus on social housing providers. We are inviting you to participate in a webinar to discuss the implications of its findings, and to explore the benefits of IoT devices for both landlords and tenants

    *Please note that places are limited to two per organisation. 

    **This session is free to all HQN members. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

    find out more

    Meet At

    Further information

    Delegate fees:

    **FREE to all HQN members.

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    Book now

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    In association with:

    aico

     

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start30 Jun 2021 10:30
    • End30 Jun 2021 13:00

    Future proofing your asset management strategy – taking a dynamic approach to meeting the challenges ahead

    Details

    Asset Management Toolbox 2021 – taking a dynamic approach to meeting the challenges ahead

    Virtual workshop

    Does your asset management strategy meet the wider business objectives of your organisation? Is it aligned to the current policy and regulatory agenda? Where are you now, where do you want to be and how do you get there? This workshop will give you the answers you need.

    Designing and delivering the right asset management strategy has never been more important to the success of your business.

    Your approach to asset management will have a major impact on customer satisfaction, financial planning, the quality and safety of your homes, social and community objectives and your relationship with key stakeholders.

    And now, more than ever you need to have one eye on the future with Decent Homes 2 on the horizon along with ambitious targets for EPC C by 2030 and net zero carbon by 2050.

    Why should you attend:

    HQN's virtual asset management strategy event will:

    • Provide you with the opportunity to check the 'what and why' of your current approach
    • Understand how your strategy fits into the wider business plan
    • Help you to make the best use of capital resources available within your organisation
    • Unlock the value of your assets to deliver long term sustainable homes and neighbourhoods.

    What will you take away from the event:

    Delegates will receive a copy of HQN's latest Strategic Asset Management toolkit which will be put to practical use on the day.

    This event and its accompanying toolkit will help you address the fundamental questions:

    • Where are you now, where do you want to be and how will you get there?
    • What are the key components of strategic asset management and why is it so important to your business?
    • What is an asset management self-assessment and position statement?
    • What are the potential barriers to successful delivery and how do you get around them?

    Confirmed speakers:

    • Mike Victory-Rowe, HQN associate
    • Steve Ellard, Strategic Asset Manager, Beyond Housing.

    Who should attend?

    • Chief Executives
    • Finance Directors
    • Asset and Property Directors
    • Asset and Property Heads / Assistant Directors
    • Asset and Property Management teams
    • Business Intelligence teams
    • Finance teams.

    About our speakers: 

    Mike Victory-Rowe has over 25 years’ experience of working in property and asset management in the housing sector. He works with a range of clients and partners to deliver innovative asset management solutions to the sector and has advised housing associations and charities on strategic asset management and investment, active asset management solutions, business intelligence and performance, property option appraisals and disposals and health and safety compliance. He is a chartered building surveyor.

    As well as a succession of managerial and executive roles (most recently Assistant Director of Asset Management at Knightstone). Mike has held a number of non-executive roles. He is currently an Executive Committee member of the St Andrews Bristol 64th Scout group. 3

    Steve Ellard is Strategic Asset Manager at Beyond Housing and has over ten years’ experience in Asset Management. He was awarded the NHF & 24 Housing Young Leader of the Year award in 2016 and spent the hardest twelve months of his career following this as Leader of Innovation at legacy organisation, Yorkshire Coast Homes. 

    Steve’s passions include the link between technology and asset management and has recently developed Beyond Housing’s Strategic Asset Management Plan.  

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start30 Jun 2021 14:00
    • End30 Jun 2021 15:00

    Perspectives on digital in housing workshop series

    Details

    Perspectives on digital in housing White Paper and workshop series

    Virtual workshop

    This workshop series is essential for everyone with an interest in tenant engagement, customer-focused service design, data and digitally enabled transformation. Our ‘Perspectives on digital in housing’ series will provide you with insight from sector peers and industry experts to support your digital journey.

    From enabling mobile working, to ensuring asset compliance through effective data governance, and ensuring efficiency in operational delivery and designing intuitive, easy to use services with tenants, digital and data now underpin almost every aspect of what we do. 

    With growing tenant and regulatory expectations, a necessity to be more agile as a result of the pandemic and a need for greater efficiency in service delivery, the sector is now reflecting on what's needed to lay the foundations for the future, with many housing organisations bringing in new skills and capabilities to accelerate their organisational ambitions by making better use of digital, data and technology.

    HQN and Socitm Advisory's joint ‘Perspectives on digital in housing’ White Paper and workshop series brings together insights from peers across the sector, as well as industry experts from outside of it, to share learning and best practice at a time when getting data and digital right has never been more critical.

    Book now

    The rise of the technocrats: how digital and data are re-shaping the skills needed for Boards and Executive Teams

    The rise of the technocrats: how digital and data are re-shaping the skills needed for Boards and Executive Teams
    Wednesday 30 June (2.00pm – 3.00pm)  

    From housing management and repairs to asset management and finance, digital tools and processes are critical to what we do. The sector risk profile clearly sets out data as a key risk too – so why, historically, have so few housing associations had deep digital and data skills at Board or Executive level – and is that starting to change? Join us to find out more about how digital and data are re-shaping how we work – and the new skills needed at board and executive level as a result.

    Speakers: 

    • Nick Atkin, CEO, Yorkshire Housing
    • Tony Summers, CEO, Socitm Advisory.

    Book now

     

    find out more

    Meet At

    Further information

    Delegate fees:
    Innovation and Technology Network members: FREE

    Housing Quality Network members: £60* (price includes membership to the Innovation and Technology Network)

    Non-members: £75* (includes a copy of the Perspectives on Digital in Housing white paper)

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    In partnership with

    Socitm advisory

  1. Building a new service charges solution with and for the sector (in association with MRI)

    Details

    Building a new service charges solution with and for the sector (in association with MRI)

    Virtual workshop

    Free to members

    MRI Software believe finance teams deserve easy to access, easy to use and easy to understand systems that deliver accurate service charges and transparency to your residents.

    There is an opportunity within the market to create a standalone service charges solution, which can integrate seamlessly with any housing or finance system and take away manual processing which can quite often result in errors.

    Join our best practice session which previews MRI’s most recent developments around this soon to be released solution.   

    And before you join the session if you could complete this survey.

    Session hosts: Joanna Lewis and Dan Robinson from the MRI Social Housing Product Management team.

    *Please note that places are limited to two per organisation. 

    **This session is free to all HQN members. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

    find out more

    Meet At

    Further information

    Delegate fees:

    **FREE to all HQN members.

    Non-members: £60.00 *

    Book now

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start06 Jul 2021 10:00
    • End06 Jul 2021 12:00

    What the Social Housing White Paper means for local authorities

    Details

    What the Social Housing White Paper means for local authorities

    virtual workshop

    The White Paper promises the biggest shake-up to local authority housing for years so what should you be doing now to prepare?

    A return to proactive consumer regulation, a robust inspection regime and new tenant satisfaction measures are just some of the major changes on the horizon for local authorities as part of the recent Social Housing White Paper.

    The government’s determination to treat all social housing residents in the same way, regardless of who their landlord is, has far-reaching implications for councils – not least from a resource and capacity issue.

    Although legislation is required to bring about the regulatory changes, both the Ministry of Housing and Local Government and the Regulator of Social Housing have promised to ‘move at pace’ where they can. It is therefore essential that local authorities get ahead of the game and start preparing as best they can.

    At this virtual workshop, HQN associate Roger Jarman will set out the key changes proposed in the White Paper, highlight the implications for local authorities, ALMOs and TMOs and provide practical advice on the steps that can be taken now.

    This session will also look at a range of other proposals that have major implications for local authorities, including a new framework of ‘Green Infrastructure Standards’; a requirement for housing associations and councils to work together on allocations and new measures to support tenants with mental health and/or facing anti-social behaviour issues.

    Speaker:

    • Roger Jarman, Former Head of Housing at the Audit Commission.

    About our speaker:

    Roger Jarman is an Associate with the Housing Quality Network where he provides consultancy services; leads training programmes; and writes on housing regulation and other matters. He is also a Non Executive Director of two housing organisations. From 1991 until 1999 he was Head of Housing Management at the Housing Corporation and then from 1999 until 2011 he was Head of Housing at the Audit Commission overseeing the 1400 housing inspections undertaken by the Commission during that period. He was a member of the team that produced the Cave Review of social housing regulation in 2007.

    This workshop is essential for:

    • All local authority housing professionals, including ALMOs and TMOs
    • Non-housing backroom teams responsible for housing departments
    • Housing portfolio holders. 
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:    

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start08 Jul 2021 10:00
    • End08 Jul 2021 12:45

    Housing Ombudsman workshop: Drafting effective complaint responses and appropriate remedies

    Details

     Housing Ombudsman workshop: Drafting effective complaint responses and appropriate remedies

    Virtual workshop

    HQN is delighted to be partnering with the Housing Ombudsman Service for a new series of workshops in 2021.

    Following the publication of the Ombudsman’s Complaint Handling Code, this interactive virtual session will look at what should be included in an effective written response to a complaint and how landlords should approach putting things right.

    It will specifically focus on Part B (5) of the Code and discuss factors to be taken into account in proposing an appropriate and effective remedy to resolve a dispute.

    Drawing on best practice in dispute resolution based on the Ombudsman’s casework knowledge and experience, landlords will come away feeling better equipped to deal with complaints. There will also be the opportunity to network with other landlords.

    The workshop will be delivered by the Ombudsman's own expert trainers.

    Confirmed speakers:

    • John Goodwin, Systemic Adjudicator, Housing Ombudsman Service
    • Dave Simmons, Sector Development Lead, Housing Ombudsman Service.

    Testimonials:

    "It was really well structured and gives a sense of working in partnership with regulators. Keep doing what you are doing - thank you. HQN are always very professional in their delivery of training, webinars and networking." 

    "I thought Dave and John brought a really positive, enthusiastic and reassuring energy to the session. So often online workshops can feel a bit lifeless, but this is the most engaging one I've attended so far." 

    "Very informative and as always very well presented. Great delegate participation and everyone keen to get this right."

    This workshop will also take place on Tuesday 20 July.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:      

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start13 Jul 2021 10:25
    • End15 Jul 2021 13:30

    The HQN annual conference 2021: Respecting the resident voice – are we ready to listen?

    Details

    The HQN annual conference 2021: Respecting the resident voice – are we ready to listen?

    Virtual conference

    It's back! Our annual conference is one of the highlights of the housing calendar and the big focus this year will be the resident voice.

    This year’s conference will take place across three mornings from Tuesday 13 July to Thursday 15 July. This allows you to get the most from a packed line up, without getting Zoom fatigue.

    Published last November, the Social Housing White Paper’s key objective is to ensure the resident voice is heard at every level, from the front line to the board room. It aims to increase the accountability and transparency of landlords, measure their performance in key areas, and ensure residents live in a safe, warm home and get a first-class service.

    For all social housing providers, communicate, involve, listen and act are now top priorities. But for this to happen, genuine cultural change will be required in many organisations.

    On top of exploring new methods of engagement and service design, landlords will be required to measure their performance across a number of key areas and share the results publicly.

    This year’s HQN annual conference will address the big issues affecting the housing sector while ensuring the resident voice is central to every discussion and debate.

    Each day of the conference will have a different theme and include a mix of keynote sessions and breakout workshops.

    Tuesday 13 July – 10:30am to 1:30pm – The way forward

    We’ll be looking at the way forward, with the Ministry of Housing Communities and Local Government providing an update on the roll-out of the Social Housing White Paper, and Jo Richardson, President Elect of the Chartered Institute of Housing, setting out her vision and plan for the year ahead.

    Keynotes:

    • Chair: Alistair McIntosh, Chief Executive, HQN
    • MHCLG (speaker tbc) – Social Housing White Paper
    • Jo Richardson, President Elect, CIH
    • Housing’s Next Generation – the housing association of the future, Halisha Kaur, Senior Regeneration Officer, GreenSquareAccord, Jessica Marshall, Environmental Impact Coordinator, Orbit Group, Connie Garrett, Aftercare and Quality Manager, Sovereign, Jordan Llewellyn-Jacques, Assistant Neighbourhood Officer, Rooftop Housing, Natalie Makin, Energy Services Team Leader, Stockport Homes, Rachael Crooks, Community Connector, Beyond Housing, Laura Weston, Communications and Marketing Officer, Honeycomb Group and Kath Menzies, Housing Services Officer, Link Housing.

    Breakout sessions:

    • Getting to grips with ESG, Barry Malki, Director of Communities, Socialsquared and Gridizen
    • Building social capital, Susan Ritchie, Director Mutual Gain
    • The future of tenant engagement: behavioural science and beyond, Chris Walker, Behavioural Science Lead, Voicescape
    • Taking a holistic approach to safety and tenant wellbeing, Tina Mistry, Aico, and Mandeep Bhogil, special projects lead, Home Group
    • The future of payments – an analysis of product trends and the roadmap for the future, Vicky Lynch, Strategic Sector & Partnerships Lead, PayPoint.

    Wednesday 14 July – 10:30am to 1:30pm – Respecting residents

    This session has been co-designed with residents to ensure their voices are heard loud and clear. They will help to identify the topics for discussion as well as the speakers. Watch this space for more information…

    Delegates will also get to hear from the Stigma Project Group, a cohort of residents and staff who come together on a regular basis to address the issue of stigma in social housing and what can be done about it.

    We also hope to welcome the recently assembled Housing Ombudsman Resident Panel to find out more about the role they will play in ensuring the resident voice is heard as part of the revamped complaints process.

    Keynotes:

    • Chair: Alistair McIntosh, Chief Executive, HQN
    • Richard Blakeway, Housing Ombudsman
    • Listen, act, learn – what residents expect from their housing provider (resident-led session)
    • Fayann Simpson, L&Q board member and resident, Richard Mandunya, Soha Housing and Tanisha Rigby, First Choice Homes Oldham
    • Trust, transparency and accountability – understanding the building blocks to a successful relationship (staff and resident session), Alison Muir, Clarion board member, Shauna Hutchinson, Resident Engagement Manager, Network Homes and Elaine Warwick, Resident Engagement and Scrutiny Coordinator, bpha
    • The Resident Voice Index session – Doug Sarney, Solutions PrincipalMRI Software
    • Tackling stigma across all tenures – Tackling Stigma Project Group and See the Person, Jan Mills, Resident Involvement & Scrutiny Manager, Clarion, and others.

    Breakout sessions:

    • A fresh perspective on resident engagement, Kate Roberts, IFF and Matthew Weekes, Peabody
    • The Resident Voice Index – additional insights, Doug Sarney, Solutions PrincipalMRI Software
    • Working with residents for happier homes. Haris Khan, Director of Commercial and UK Strategy, Plentific
    • The importance of resident engagement – explaining the change curve and trust model, Tina Mistry, Aico
    • Together with Tenants project, SHAL Housing and Brighter Places (speakers TBC).

    Thursday 15 July – 10:30am to 1:30pm – Consumer regulation and building safety

    The focus for Thursday is consumer regulation and building safety, and we have a host of top speakers lined up, including Kate Dodsworth, the Regulator of Social Housing's new Director of Consumer Regulation, and the Health and Safety Executive (tbc). 

    To ensure this year’s conference offers something for everyone, each day will feature a range of breakout sessions for delegates to choose from.

    Keynotes:

    • Chair: Alistair McIntosh, Chief Executive, HQN
    • Kate Dodsworth and Will Perry, Regulator of Social Housing
    • Sarah Mallagh, Health and Safety Executive
    • Victoria Elvidge, Group Chair, Jane Porter, Chief Operating Officer, Optivo, Ashleigh Fulwood, Chair of Scrutiny Involvement For Tenants (SIFT), Your Homes Newcastle and Becky Salmon, Housing Programme Lead, Clarion – building safety and engagement best practice group.

    Breakout sessions:

    • The Building and Fire Safety Acts – what do they mean for your asset management systems?, John Buckland, MRI
    • Building safety law update Jonathan Hulley, Birketts.

    Our annual conference speakers:

    • Chair: Alistair McIntosh, Chief Executive, HQN
    • Jane Everton, MHCLG (13 July)
    • Jo Richardson, President Elect, CIH (13 July)
    • Richard Blakeway, Housing Ombudsman (14 July)
    • Kate Dodsworth and Will Perry, Regulator of Social Housing (15 July) 
    • Sarah Mallagh, HSE (15 July)
    • Victoria Elvidge, Chair, MHCLG Social Sector (Building Safety) Engagement Best Practice Group (15 July)
    • Alison Muir, Clarion board member (14 July)
    • Elaine Warwick, Resident Engagement and Scrutiny Coordinator, bpha (14 July)
    • Fayann Simpson, L&Q board member and resident (14 July)
    • Jan Mills, Resident Involvement & Scrutiny Manager, Clarion (14 July)
    • Kate Roberts, IFF and Matthew Weekes, Peabody (14 July)
    • Richard Mandunya, Soha Housing resident (14 July)
    • Shauna Hutchinson, Resident Engagement Manager, Network Homes (14 July)
    • Jane Porter, Chief Operating Officer, Optivo (15 July)
    • Ashleigh Fulwood, Chair of Scrutiny Involvement For Tenants (SIFT), Your Homes Newcastle (15 July)
    • Becky Salmon, Housing Programme Lead, Clarion (15 July)
    • Tanisha Rugby, First Choice Homes Oldham (14 July)
    • Halisha Kaur, Senior Regeneration Officer, GreenSquareAccord (13 July)
    • Jessica Marshall, Environmental Impact Coordinator, Orbit Group (13 July)
    • Connie Garrett, Aftercare and Quality Manager, Sovereign (13 July)
    • Jordan Llewellyn-Jacques, Assistant Neighbourhood Officer, Rooftop Housing (13 July)
    • Natalie Makin, Energy Services Team Leader, Stockport Homes (13 July)
    • Rachael Crooks, Community Connector, Beyond Housing (13 July)
    • Laura Weston, Communications and Marketing Officer, Honeycomb Group (13 July)
    • Kath Menzies, Housing Services Officer, Link Housing (13 July)
    • Doug Sarney, MRI (14 July)
    • John Buckland, MRI (15 July)
    • Jonathan Hulley, Birketts (15 July)
    • Barry Malki, Director of Communities, Socialsquared (13 July)
    • Chris Walker, Behavioural Science Lead, Voicescape (13 July)
    • Tina Mistry, Aico, and Mandeep Bhogil, special projects lead, Home Group (13 July)
    • Vicky Lynch, Strategic Sector & Partnerships Lead, PayPoint (13 July)
    • Haris Khan, Director of Commercial and UK Strategy, Plentific (14 July)
    • Susan Ritchie, Director, Mutual Gain (13 July).

    If you’re joining us let us know using #HQNAC on Twitter. 

    If you are interested in attending a single day, please contact us at hqn@hqnetwork.co.uk

    find out more

    Meet At

    Further information

    Delegate fees:

    Members of the Housing Quality Network: FREE*
    Price per delegate: £250.00*

    Book now

    *Free places are available to members of the Housing Quality Network. To find out your entitlement please get in touch via email: hqn@hqnetwork.co.uk

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:    

    Click here to download the programme

    Sponsored by:

    aico

    Birketts

    Fuzzlab

     Gridizen

    Homera 

    metroSTOR

    mobysoft

    mri

    Paypoit

    Plentific

     

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    The Housing Quality Network

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start20 Jul 2021 10:00
    • End20 Jul 2021 12:45

    Housing Ombudsman workshop: Drafting effective complaint responses and appropriate remedies

    Details

     Housing Ombudsman workshop: Drafting effective complaint responses and appropriate remedies

    Virtual workshop

    HQN is delighted to be partnering with the Housing Ombudsman Service for a new series of workshops in 2021.

    Following the publication of the Ombudsman’s Complaint Handling Code, this interactive virtual session will look at what should be included in an effective written response to a complaint and how landlords should approach putting things right.

    It will specifically focus on Part B (5) of the Code and discuss factors to be taken into account in proposing an appropriate and effective remedy to resolve a dispute.

    Drawing on best practice in dispute resolution based on the Ombudsman’s casework knowledge and experience, landlords will come away feeling better equipped to deal with complaints. There will also be the opportunity to network with other landlords.

    The workshop will be delivered by the Ombudsman's own expert trainers.

    Confirmed speakers:

    • John Goodwin, Systemic Adjudicator, Housing Ombudsman Service
    • Dave Simmons, Sector Development Lead, Housing Ombudsman Service.

    Testimonials:

    "It was really well structured and gives a sense of working in partnership with regulators. Keep doing what you are doing - thank you. HQN are always very professional in their delivery of training, webinars and networking." 

    "I thought Dave and John brought a really positive, enthusiastic and reassuring energy to the session. So often online workshops can feel a bit lifeless, but this is the most engaging one I've attended so far." 

    "Very informative and as always very well presented. Great delegate participation and everyone keen to get this right."

    This workshop will also take place on Thursday 8 July.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:      

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  2. Finance management best practice – getting the most out of your finance system (in association with MRI)

    Details

    Virtual workshop

    Free to members

    MRI Software will be sharing their best practice tips for using a finance management solution, exploring the functionality your system should provide, as well as the support and service to expect from your supplier.

    Join our best practice session to discover how current users of MRI’s Finance Enterprise solution are getting the most out of their system and the support MRI provide. We’ll also be looking at what is coming next as part of their offering.

    Session host: Ivan Blythe, Solutions Principal, MRI Software

    *Please note that places are limited to two per organisation. 

    **This session is free to all HQN members. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

    find out more

    Meet At

    Further information

    Delegate fees:

    **FREE to all HQN members.

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    Book now

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start21 Jul 2021 10:30
    • End21 Jul 2021 13:00

    Transforming the customer experience in social housing – a White Paper workshop

    Details

    Transforming the customer experience in social housing – a White Paper workshop

    Virtual Workshop

    With the Social Housing White Paper compelling housing providers to become more customer-centric, we asked award-winning CX agency Hellon to develop an exclusive workshop to help landlords reset the relationship with their residents.

    Bringing together elements of their previous HQN workshops on co-design, cultural transformation and customer journey mapping, Hellon’s new workshop will provide fresh and illuminating insights into the positive potential of the White Paper’s recommendations and how housing providers who are committed to genuine change should go about making it happen.

    Published last November, the Social Housing White Paper’s key objective is to ensure the resident voice is heard at every level, from the front line to the board room. It aims to increase the accountability and transparency of landlords; measure their performance in key areas and ensure residents live in a safe, warm home and get a first-class service.

    From a customer experience and service design perspective, communicate, involve, listen and act are to become key watchwords for all social housing providers.

    For this to happen, genuine cultural change will be required in many organisations. On top of exploring new methods of engagement and service design, landlords will be required to measure their performance across a number of key areas and share the results publicly. 

    So, how do housing providers deliver the changes required to meet the ambitions of the White Paper? And what are the key areas we need to focus on to ensure all the relevant dots are joined up?

    During this virtual workshop, Hellon will approach the White Paper from a service design perspective and help delegates to:

    • Familiarise themselves with the ‘customer experience’ elements of the White Paper and the Charter for Social Housing Residents
    • Learn about the importance (and process) of steering and transforming your organisation’s culture and strategy towards customer-centricity
    • Understand the new standards and responsibilities you have as a landlord, directly related to resident experience
    • Learn how to engage with your residents effectively and the value it generates 
    • Educate your employees in the importance of customer service and getting to know residents, regardless of their role
    • Learn about the key principles of engagement when engaging with residents, including those with more complex needs
    • Learn how to implement a new complaints journey in response to the new Complaints Handling Code
    • Learn about the value of measuring customer satisfaction and experience and how to do it effectively.

    About Hellon

    “Great customer experiences are in our hearts, and our mission is to help you become the best you can be” Hellon

    Hellon is the most awarded customer experience design agency in the world, working across many sectors from retail and finance to health and housing. The team comprises a diverse group of experts, united by a common love for CX design and a passion to make things better. It has offices in Helsinki and London and has worked with companies in more than 20 countries.

    This workshop is essential for the following:

    • Chief executives
    • Executive teams
    • Customer experience and customer service teams
    • Business transformation and innovation teams
    • Policy and strategy teams
    • Housing management teams
    • Resident engagement teams.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:  

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start27 Jul 2021 10:00
    • End27 Jul 2021 13:15

    The return to the office? A business resilience workshop

    Details

    The return to the office? A business resilience workshop

    Virtual workshop

    Ensure your business continuity plans have all bases covered when thinking about the return to the office and a new era of hybrid working.

    Who would have expected so many of us to be still working from home nearly 18 months after the COVID crisis started?

    Whilst some have thrived on the freedom and flexibility of home working, others have found the experience to be socially isolating and less structured.

    One thing we do know is that the amount of office space we will need in the future will be very different to when we left.

    All the business continuity work you have done will stand you in good stead for the future and can be adapted. Our exclusive workshop, in conjunction with Commercial Initiatives, will help you with this process, highlight the potential challenges and pitfalls and offer insights and tips to move forward towards that mythical “new normal”.

    Session 1 (10am to 11.30am)

    • How business continuity best practice can help with return-to-work issues
    • Understand the future requirements of a diverse workforce and how to keep employees happy while meeting business objectives
    • Ensure you have considered every eventuality – from IT and third-party supplier issues to data protection and revising staff contracts
    • We will also examine the altered risks and BC opportunities of a new flexible working environment
    • Group sharing of good practice through questioning and interaction
    • Updating the business continuity plan.

    Session 2 (11.45am-1.15pm)

    An interactive business continuity exercise – concentrating on office working and home working.

    About Commercial Initiatives

    We are again teaming up with David Leigh and Chris Ledsham from Commercial Initiatives, our resilience partners for the last four years.  Commercial Initiatives have 18 years of housing industry experience in business continuity and emergency planning.

    Who should attend?

    This session is aimed at directors and managers with responsibility for business continuity within your organisation.

    About our speakers:

    Christopher Ledsham, AMBCI Principle Consultant, Commercial Initiatives Ltd

    Christopher was raised and schooled in Cheshire before completing a degree in Economics and History at the University of Newcastle upon Tyne. Originally destined for army service, the fall of the Berlin Wall and the reduced military opportunities persuaded him to re-prioritise his career plans, continue with reserve service and to pursue a career in stockbroking with Charterhouse Tilney from 1991. In 1996 he moved to retail banking with Abbey National (and latterly Santander Plc), rising to Regional Manager in the North West by 2011.

    Following a year on mobilised service in Afghanistan in 2010, he decided to join Commercial Initiatives as a consultant, qualifying via the Business Continuity Institute as an Associate Member in 2011. Since then he has worked in the continuity and resilience sphere, with a wide variety of companies from many sectors, from social housing to insurance companies and airports. With Commercial Initiatives Christopher specialises in providing clients with innovative and engaging training solutions, to both review existing arrangements and promote improved continuity planning arrangements.

    David Leigh,  ABCI, Managing Director, Commercial Initiatives Ltd

    David was raised in Staffordshire and went to work for the family firm Healey Mouldings where he remained for his first 17 years of employment, finishing as Sales Director. He developed an impressive 75% export in the USA and Europe particularly. At 19 years of age he joined the Territorial Army (now the Army Reserve), and completed 28 years of service – retiring at the rank of Colonel, having commanded the regiment he joined in 1979.

    On the sale of the family business in 2000, David went full-time with the army for five years. Whilst serving he formed Commercial Initiatives Ltd., a consultancy firm providing business continuity management services and exercises to a variety of organisations from housing associations to airports. In 2010 one of his clients had a major gas explosion at one of its properties, resulting in 400 homes being damaged. The organisation gave huge credit to David and Commercial initiatives, without whom they said a full recovery would not have been possible.

    This led to a huge increase in business for Commercial Initiatives in this sector. After 18 years in the Business Continuity industry, David can claim to have worked with some 80 or more housing associations who now use their plans.

    This workshop will also take place on Tuesday 24 August.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £125.00 *
    Members of any HQN network: £99.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start19 Aug 2021 10:00
    • End19 Aug 2021 14:00

    Estate Services Club annual conference 2021: Appearances matter

    Details

     Estate Services Club annual conference 2021: Appearances matter

    Virtual conference

    Appearances matter. In the constant battle to tackle stigma around social housing the work done to keep estates looking socially attractive is crucial.

    Estate Services Teams have adjusted to the new normal throughout the pandemic and found new ways of working to ensure estates look great.

    How a neighbourhood looks affects how people feel about where they live, the pride they take in their communities and how social housing tenants are perceived.

    While the Social Housing White Paper throws the spotlight on the importance of tackling stigma, there are still neighbourhoods and communal spaces that make tenants feel unwelcome.

    We will have a practical focus on hot topics including service charges, technology and equipment for estate services, local authority funding for green spaces and cleaning practices during the pandemic.

    From ‘parental’ signage setting out what tenants can and can’t do around their homes, to estates and blocks with separate entrances for social housing tenants - there is still much work to be done.

    The morning session of this event will hear from tenants and landlords working together to tackle stigma and look at how community led projects are making positive change.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

     

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start24 Aug 2021 10:00
    • End24 Aug 2021 13:15

    The return to the office? A business resilience workshop

    Details

    The return to the office? A business resilience workshop

    Virtual workshop

    Ensure your business continuity plans have all bases covered when thinking about the return to the office and a new era of hybrid working.

    Who would have expected so many of us to be still working from home nearly 18 months after the COVID crisis started?

    Whilst some have thrived on the freedom and flexibility of home working, others have found the experience to be socially isolating and less structured.

    One thing we do know is that the amount of office space we will need in the future will be very different to when we left.

    All the business continuity work you have done will stand you in good stead for the future and can be adapted. Our exclusive workshop, in conjunction with Commercial Initiatives, will help you with this process, highlight the potential challenges and pitfalls and offer insights and tips to move forward towards that mythical “new normal”.

    Session 1 (10am to 11.30am)

    • How business continuity best practice can help with return-to-work issues
    • Understand the future requirements of a diverse workforce and how to keep employees happy while meeting business objectives
    • Ensure you have considered every eventuality – from IT and third-party supplier issues to data protection and revising staff contracts
    • We will also examine the altered risks and BC opportunities of a new flexible working environment
    • Group sharing of good practice through questioning and interaction
    • Updating the business continuity plan.

    Session 2 (11.45am-1.15pm)

    An interactive business continuity exercise – concentrating on office working and home working.

    About Commercial Initiatives

    We are again teaming up with David Leigh and Chris Ledsham from Commercial Initiatives, our resilience partners for the last four years.  Commercial Initiatives have 18 years of housing industry experience in business continuity and emergency planning.

    Who should attend?

    This session is aimed at directors and managers with responsibility for business continuity within your organisation.

    About our speakers:

    Christopher Ledsham, AMBCI Principle Consultant, Commercial Initiatives Ltd

    Christopher was raised and schooled in Cheshire before completing a degree in Economics and History at the University of Newcastle upon Tyne. Originally destined for army service, the fall of the Berlin Wall and the reduced military opportunities persuaded him to re-prioritise his career plans, continue with reserve service and to pursue a career in stockbroking with Charterhouse Tilney from 1991. In 1996 he moved to retail banking with Abbey National (and latterly Santander Plc), rising to Regional Manager in the North West by 2011.

    Following a year on mobilised service in Afghanistan in 2010, he decided to join Commercial Initiatives as a consultant, qualifying via the Business Continuity Institute as an Associate Member in 2011. Since then he has worked in the continuity and resilience sphere, with a wide variety of companies from many sectors, from social housing to insurance companies and airports. With Commercial Initiatives Christopher specialises in providing clients with innovative and engaging training solutions, to both review existing arrangements and promote improved continuity planning arrangements.

    David Leigh,  ABCI, Managing Director, Commercial Initiatives Ltd

    David was raised in Staffordshire and went to work for the family firm Healey Mouldings where he remained for his first 17 years of employment, finishing as Sales Director. He developed an impressive 75% export in the USA and Europe particularly. At 19 years of age he joined the Territorial Army (now the Army Reserve), and completed 28 years of service – retiring at the rank of Colonel, having commanded the regiment he joined in 1979.

    On the sale of the family business in 2000, David went full-time with the army for five years. Whilst serving he formed Commercial Initiatives Ltd., a consultancy firm providing business continuity management services and exercises to a variety of organisations from housing associations to airports. In 2010 one of his clients had a major gas explosion at one of its properties, resulting in 400 homes being damaged. The organisation gave huge credit to David and Commercial initiatives, without whom they said a full recovery would not have been possible.

    This led to a huge increase in business for Commercial Initiatives in this sector. After 18 years in the Business Continuity industry, David can claim to have worked with some 80 or more housing associations who now use their plans.

    This workshop will also take place on Tuesday 27 July.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £125.00 *
    Members of any HQN network: £99.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start09 Sep 2021 10:00
    • End09 Sep 2021 13:00

    The Equality, Diversity and Inclusion Network annual conference

    Details

    Equality, Diversity and Inclusion Network annual conference

    Virtual conference

    The Equality, Diversity and Inclusion Network is pleased to announce the date of the 2021 annual conference. Further details on the themes and sessions will be confirmed in due course.

    To register your interest please email events@hqnetwork.co.uk.

    Please note: times are subject to change depending on whether the event is virtual or held in person. All those who register interest will be the first to hear the timings and locations.

    find out more

    Meet At

    Further information

    Times and pricing will be confirmed in due course.

    Please email events@hqnetwork.co.uk to register your interest.

     

    The Equality, Diversity and Inclusion Network

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start15 Sep 2021 10:00
    • End15 Sep 2021 12:45

    Housing Ombudsman workshop: Drafting effective complaint responses and appropriate remedies

    Details

    Virtual workshop

    HQN is delighted to be partnering with the Housing Ombudsman Service for a new series of workshops in 2021.

    Following the publication of the Ombudsman’s Complaint Handling Code, this interactive virtual session will look at what should be included in an effective written response to a complaint and how landlords should approach putting things right.

    It will specifically focus on Part B (5) of the Code and discuss factors to be taken into account in proposing an appropriate and effective remedy to resolve a dispute.

    Drawing on best practice in dispute resolution based on the Ombudsman’s casework knowledge and experience, landlords will come away feeling better equipped to deal with complaints. There will also be the opportunity to network with other landlords.

    The workshop will be delivered by the Ombudsman's own expert trainers.

    Confirmed speakers:

    • John Goodwin, Systemic Adjudicator, Housing Ombudsman Service
    • Dave Simmons, Sector Development Lead, Housing Ombudsman Service.

    Testimonials:

    "It was really well structured and gives a sense of working in partnership with regulators. Keep doing what you are doing - thank you. HQN are always very professional in their delivery of training, webinars and networking." 

    "I thought Dave and John brought a really positive, enthusiastic and reassuring energy to the session. So often online workshops can feel a bit lifeless, but this is the most engaging one I've attended so far." 

    "Very informative and as always very well presented. Great delegate participation and everyone keen to get this right."

    This workshop will also take place on Wednesday 13 October.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start23 Sep 2021 10:00
    • End23 Sep 2021 13:00

    The SAFETYnet annual conference

    Details

    SAFETYnet annual conference

    Virtual conference

    The Health and Safety Network is pleased to announce the date of the 2021 annual conference. Further details on the themes and sessions will be confirmed in due course.

    To register your interest please email events@hqnetwork.co.uk.

    Please note: times are subject to change depending on whether the event is virtual or held in person. All those who register interest will be the first to hear the timings and locations.

    find out more

    Meet At

    Further information

    Times and pricing will be confirmed in due course.

    Please email events@hqnetwork.co.uk to register your interest.

     

    The Health and Safety Network

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start06 Oct 2021 09:30
    • End06 Oct 2021 13:30

    Getting your Equality Impact Assessment right

    Details

    Getting your Equality Impact Assessment right

    Virtual workshop

    Getting your Equality Impact Assessments right has never been more important. Gain the knowledge and get the support you need at this virtual workshop led by Colin Heyman, Lead Associate of the Equality and Diversity Network.

    Equality Impact Assessments (EqIAs) are an important tool in assessing policies and projects to ensure that they are accessible to all people – employees and/ or tenants.

    They are particularly important at this time when many new policies and initiatives are being introduced to deal with the exceptional situation that the coronavirus pandemic has caused.

    What will be covered:

    This workshop is designed to give you a practical walkthrough on how to carry out an EqIA. Delegates will go away with the knowledge and confidence to start carrying out EqIAs in their organisation.

    You will learn:

    • The background and legal basis to Equality Impact Assessments
    • When to carry out EqIAs, who to involve and what to assess
    • How to work through all the stages of carrying out an Equality Impact Assessment
    • Screening
    • Planning and setting up the EqIA team 
    • Collecting information
    • Analysing the information and assessing the policy’s impact
    • Making a decision about how to move forward
    • Drawing up an action plan
    • Top tips.

    Who should attend:

    This is essential for anyone leading or involved in undertaking an equality impact assessment:

    • Managers and directors from all departments
    • Human resources
    • Equality, diversity and inclusion
    • Business management
    • Chief executives 
    • Operations
    • Policy
    • Rent income and arrears
    • Resident involvement and scrutiny.
    • Training.

    Testimonials:

    "It was really good, a great mix of smaller group working and listening to the presenter. Great examples too."

    "It was really informative and Colin is such a knowledgeable trainer."

    "I really enjoyed the structure of the course and the breakout sessions mixing it up and getting to meet others and hear their opinions, views, ideas etc."

    About Colin Heyman:

    Colin Heyman has worked as a trainer, consultant and coach in equality and diversity for over 20 years. He has worked with small companies, large public sector organisations, and third sector organisations, including housing associations.

    Colin has a great deal of experience as well as a passion for equality and diversity issues. Amongst other things he specialises in supporting a network of Diversity Champions to be change agents to bring about change within their organisation, and in work on white privilege and allyship.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £200.00 *
    Members of any HQN network: £175.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:  

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start13 Oct 2021 10:00
    • End13 Oct 2021 12:45

    Housing Ombudsman workshop: Drafting effective complaint responses and appropriate remedies

    Details

    Virtual workshop

    HQN is delighted to be partnering with the Housing Ombudsman Service for a new series of workshops in 2021.

    Following the publication of the Ombudsman’s Complaint Handling Code, this interactive virtual session will look at what should be included in an effective written response to a complaint and how landlords should approach putting things right.

    It will specifically focus on Part B (5) of the Code and discuss factors to be taken into account in proposing an appropriate and effective remedy to resolve a dispute.

    Drawing on best practice in dispute resolution based on the Ombudsman’s casework knowledge and experience, landlords will come away feeling better equipped to deal with complaints. There will also be the opportunity to network with other landlords.

    The workshop will be delivered by the Ombudsman's own expert trainers.

    Confirmed speakers:

    • John Goodwin, Systemic Adjudicator, Housing Ombudsman Service
    • Dave Simmons, Sector Development Lead, Housing Ombudsman Service.

    Testimonials:

    "It was really well structured and gives a sense of working in partnership with regulators. Keep doing what you are doing - thank you. HQN are always very professional in their delivery of training, webinars and networking." 

    "I thought Dave and John brought a really positive, enthusiastic and reassuring energy to the session. So often online workshops can feel a bit lifeless, but this is the most engaging one I've attended so far." 

    "Very informative and as always very well presented. Great delegate participation and everyone keen to get this right."

     

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start14 Oct 2021 10:00
    • End14 Oct 2021 13:00

    The RIEN annual conference

    Details

    RIEN annual conference

    Virtual conference

    The Rent Income Excellence Network is pleased to announce the date of the 2021 annual conference. Further details on the themes and sessions will be confirmed in due course.

    To register your interest please email events@hqnetwork.co.uk.

    Please note: times are subject to change depending on whether the event is virtual or held in person. All those who register interest will be the first to hear the timings and locations.

    find out more

    Meet At

    Further information

    Times and pricing will be confirmed in due course.

    Please email events@hqnetwork.co.uk to register your interest.

     

    The Rent Income Excellence Network

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start23 Nov 2021 10:00
    • End23 Nov 2021 13:00

    The Housing Management Network annual conference

    Details

    Housing Management Network annual conference

    Virtual conference

    The Housing Management Network is pleased to announce the date of the 2021 annual conference. Further details on the themes and sessions will be confirmed in due course.

    To register your interest please email events@hqnetwork.co.uk.

    Please note: times are subject to change depending on whether the event is virtual or held in person. All those who register interest will be the first to hear the timings and locations.

    find out more

    Meet At

    Further information

    Times and pricing will be confirmed in due course.

    Please email events@hqnetwork.co.uk to register your interest.

     

    The Housing Management Network

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start02 Dec 2021 10:00
    • End02 Dec 2021 13:00

    The Residents’ Network annual conference

    Details

    The Residents’ Network annual conference

    Virtual conference

    The Residents' Network is pleased to announce the date of the 2021 annual conference. Further details on the themes and sessions will be confirmed in due course.

    To register your interest please email events@hqnetwork.co.uk.

    Please note: times are subject to change depending on whether the event is virtual or held in person. All those who register interest will be the first to hear the timings and locations.

    find out more

    Meet At

    Further information

    Times and pricing will be confirmed in due course.

    Please email events@hqnetwork.co.uk to register your interest.

     

    The Residents' Network

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