• Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start14 Dec 2021 10:00
    • End14 Dec 2021 13:30

    Housing law review of the year in partnership with Birketts

    Details

    Housing law review of the year in partnership with Birketts

    Virtual workshop

    It’s time for HQN’s annual housing law review of the year!

    At the end of a turbulent pandemic year for the housing sector, HQN is again teaming up with Birketts LLP in this popular event, to look at key political and legislative themes of 2021 and to look ahead with what’s in store for social housing in 2022.

    Explore the current impacts affecting housing providers, receive a regulatory update and pose questions direct to our legal experts, on the risks that might be affecting your business and be strategically prepared for the year ahead.

    With so much to consider you just cannot miss this opportunity to get up to speed on current litigation based issues. Put your questions to our experienced legal team, discuss topical concerns for employers and service providers, share ideas with other practitioners.

    Make sure you future proof your business by understanding the legal pitfalls that could affect and challenge housing providers in 2022.

    What will be covered?

    We’ll be covering key changes within policy, legislation and regulation in a post Brexit and post-pandemic political and economic environment. We’ll examine the challenges you will need to consider on the horizon, anticipated policy shifts, joint ventures, building safety and more. 

    Essential for:

    This session is essential for everyone with responsibility for corporate oversight, governance and compliance, policy and strategy as well as operations, regardless of which service area you work in.

    Confirmed speakers:

    • Jonathan Hulley, Partner, Head of Social Housing
    • Ian Rattenbury, Legal Executive and Clive Adams, Partner
    • Jeanette Wheeler, Partner
    • Lee Stone, Associate
    • Clive Adams, Partner
    • Elena Singleton, Solicitor
    • Daniel Irving, Barrister.

    Testimonials:

    "Really relevant and informative"

    "Very knowledgeable speakers and interesting topic"

    ~The event was good and interesting. The speakers were very knowledgeable and spoke about a wide range of topics"

    If you have any specific legal queries – email them over to us and we’ll make sure they get covered.

    This event is highly recommended for members of the following networks. Not a member? Click the below links to find out more:

    The Housing Quality Network | | The Residents Network | The Strategic Network | The Housing Management Network | The Asset Management Network.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    If you’re a member of the Housing Quality Network, you may have free places to use at this conference. To check how many free places you have available, please email hqn@hqnetwork.co.uk

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:  

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start15 Dec 2021 10:00
    • End15 Dec 2021 12:45

    Housing Ombudsman workshop: Drafting effective complaint responses and appropriate remedies

    Details

     Housing Ombudsman workshop: Drafting effective complaint responses and appropriate remedies

    Virtual workshop

    Following the publication of the Ombudsman’s Complaint Handling Code, this interactive virtual session will look at what should be included in an effective written response to a complaint and how landlords should approach putting things right.

    It will specifically focus on Part B (5) of the Code and discuss factors to be taken into account in proposing an appropriate and effective remedy to resolve a dispute.

    Drawing on best practice in dispute resolution based on the Ombudsman’s casework knowledge and experience, landlords will come away feeling better equipped to deal with complaints. There will also be the opportunity to network with other landlords.

    The workshop will be delivered by the Ombudsman's own expert trainers.

    Confirmed speakers:

    • John Goodwin, Systemic Adjudicator, Housing Ombudsman Service
    • Dave Simmons, Sector Development Lead, Housing Ombudsman Service.

    Testimonials:

    "It was really well structured and gives a sense of working in partnership with regulators. Keep doing what you are doing - thank you. HQN are always very professional in their delivery of training, workshop and networking." 

    "I thought Dave and John brought a really positive, enthusiastic and reassuring energy to the session. So often online workshops can feel a bit lifeless, but this is the most engaging one I've attended so far." 

    "Very informative and as always very well presented. Great delegate participation and everyone keen to get this right." 

    This event is highly recommended for members of the following networks. Not a member? Click the below links to find out more:

    The Housing Quality Network.

    This workshop will also take place on Friday 28 January 2022

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:     

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start17 Dec 2021 10:30
    • End17 Dec 2021 13:00

    Fire safety claims: pursuing the original construction team

    Details

    Fire safety claims: pursuing the original construction team

    Virtual workshop

    The question of who should pay for fire safety remediation work is the subject of hot debate. This exclusive workshop is designed to assist housing associations and local authorities caught in the crossfire – and help them recover costs.

    Deficiencies in the fire safety aspects of a building’s design and construction may constitute a breach of obligations by the original construction project team and lead to a recovery of losses.

    Legal requirements and acceptable standards (including for design, construction and record keeping) have moved on significantly since the tragic fire at Grenfell Tower in 2017. At this exclusive virtual workshop, construction lawyer Neave Maguire and quantum expert James Thomas will talk through the key considerations to be borne in mind.

    These include:

    • Who may be liable? Causation and breach
    • What can be recovered? Notification, coverage, recoverable cost triggers
    • Causation – Understanding the recoverable scope
    • Direct costs – Procurement, tendering, time constraints
    • Indirect costs – Fees, insurance, monitoring
    • The claim – Administrative preparation, coding, resource allocation
    • The claim – The substantiation requirements for ADR arena
    • Publicly Available Specification (PAS) 9980:2021 (which provides a new code of practice for fire risk appraisal and assessment of external wall construction and cladding of existing blocks of flats, and which gives recommendations and guidance on undertaking a fire risk appraisal and assessment (FRAA) of the external wall construction of a multi-storey, multi‑occupied residential building): the potential effects of the new code on claims against developers.

    Our speakers:

    Neave Maguire, Associate, Construction & Engineering Team, Built Environment Practice, Norton Rose Fulbright

    Neave is a full-service construction lawyer based in London. She advises on and negotiates both standard form and bespoke contracts and also provides guidance on a wide range of issues, including construction disputes and insurance coverage. She has experience of the full range of dispute resolution processes in the construction sector including adjudication, arbitration, and civil litigation, as well as mediation. Acting for and against large multi-disciplinary consultancies, engineers, architects, project managers, developers and employers, and tier 1 and 2 contractors, she has developed a strong commercial awareness and a comprehensive understanding of industry issues. She is a frequent speaker and host of the EWS1 workshops for HQN.

    James Thomas, Regional Director, Quantum Expert, CCi

    James has worked for consultant quantity surveyors, main contractors and sub-contractors, in numerous construction sectors. Since being first appointed as quantum expert in 2012, he has been appointed as expert in many construction sectors including, Energy, Manufacturing, Civil Engineering and Buildings sectors such as Residential, Retail, Commercial, Education, Transport, Hospitality etc.

    James has advised clients and their legal teams on a wide variety of projects within the public and private sectors. This has involved undertaking detailed complex quantum analysis of claims, preparing estimates for his expert reports, and preparing joint statements in expert meetings.

    The breadth of James’s clients is varied and includes private developers, major insurance groups, contractors, major infrastructure joint ventures (JV), local authorities, design and management consultants and utility providers.

    He has worked on projects based in many countries within Europe and the Middle East and provided expert services on projects including values from £1m to £1bn, which include complex multi-party disputes.

    Scott Edwards, Islington and Shoreditch Housing Association Limited

    Scott is a experienced Chartered Construction Manager with a strong track record of achieving improvements in repairs and maintenance, planned major works and new build development for social housing. Most recently, he has led on transforming quality management on construction sites for new homes to reduce defects post-handover and am responsible for evolving the North River Alliance (Consortium) design brief to produce excellent quality homes.

    Who should attend?

    All key staff from teams working in:

    • Building and fire safety
    • Development
    • Asset management
    • Finance
    • Audit and risk
    • Leasehold management
    • Legal
    • Governance and compliance
    • Business assurance.

    Testimonials:

    "It was one of the most informative events I've attended in some time"

    "Very good event.  Very topical and useful to learn more"

    If you are members of the following networks, this event will be beneficial. Not a member? Click the below links to find out more:

    The Housing Quality Network | The Leasehold NetworkThe Health and Safety Network | The Asset Management Network | The Housing Finance Network.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full price: £125.00 *
    Members of any HQN network: £99.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Book now

    In association with:

    Norton Rose Fulbright

     

    CCI

    Programme:  

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writin

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start14 Jan 2022 10:00
    • End14 Jan 2022 15:00

    The HQN climate change annual conference 2022 – Building to survive: How can social housing weather the storm?

    Details

    The HQN climate change group annual conference 2022

    Virtual conference

    COP26: will it lead to a global consensus on tackling one of the gravest threat’s humanity has ever faced? That’s for the world’s leaders to decide. To a depressing degree, we’re only spectators.

    But we can take action in our own sector. The UK’s social homes carry a hefty carbon legacy. We need to build new efficient homes while bringing millions up to much greater standards – and the HQN annual climate change conference 2022 will inform and inspire you do just that. It’s not just blah, blah, blah.

    Chaired by the inimitable John Grant, Senior Lecturer in Sustainable Construction and Climate Change and an increasingly present face on TV news, the event will feature a keynote from Lord Deben, Chairman of the government's Climate Change Committee. What will Lord Deben have to say in the wake of COP26? We'll hear from him direct.

    Liane Duxbury, former Senior Lecturer in Architecture and Environmental Design, and Frances Robertson, Senior Lecturer in Architecture, will deliver a joint session on Avoiding Accidents by Design. There are lots of commendable intentions out there, but many have made big mistakes in their efforts to improve efficiencies in their housing stock. The session will look at some of the key errors and how to avoid them.

    Helen Boyle, Cadent’s Head of Regional Development (North West and West Midlands), will explore the transition to hydrogen. What solace does the gas offer? How practical is its application? We’ll hear an update on progress so far and learn how we can potentially tap into this emission-lowering fuel alternative.

    Home Group’s Executive Director Business Development, Nusheen Hussain, will take us on a journey: Navigating through social housing decarbonisation. Nusheen will outline this vast undertaking and what it has meant for the housing association. There’s a lot to consider.

    Rose Bean, Interim Executive Director of Assets and Sustainability at Abri, will look at Climate Change - The challenge of our generation. Considering the macro challenges, the session will explore the implications for the social housing sector as we ready ourselves for a changing climate and transition to a net zero economy.

    Finally, Austin Baggett, Managing Director, Sava, will examine How the decarbonisation of the UK’s electricity supply will impact your net zero strategy. Planning for net zero requires not only detailed knowledge of your housing assets, but also an understanding of how the decarbonisation of electricity will radically change your carbon output. Austin will illustrate the issues through some examples of typical housing stocks.

    The conference – held virtually, naturally – will present you with a great opportunity to hear directly from those working on the frontline in the battle against climate change, from within the sector and beyond. Essential for anyone working in sustainability and asset management and, with our unravelling climate affecting every aspect of the way we live, plan, and work, there is something of interest to everyone working in housing. You’ll get to hear about the latest best practice and developments with plenty of practical ideas to put into action.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:    

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start19 Jan 2022 09:30
    • End19 Jan 2022 13:30

    How to write a housing strategy: Emerging priorities, options and resources

    Details

    How to write a housing strategy: Emerging priorities, options and resources

    Virtual workshop

    If you need to write, refresh or revise a key housing strategy, this series of four practical workshops will guide you every step of the way.

    HQN has been experiencing a significant increase in people asking for support to refresh key housing strategies. Whilst we’re always happy to roll up our sleeves and take on the lion’s share of such work, we’re also very aware that many organisations are working with significantly reduced budgets and needing to do a lot of this work in-house.

    That’s why we have decided to launch a new programme, which combines access to consultancy support and information with a structured approach to developing a new strategy. The programme covers multiple workshops, taking you through each of the key stages. You’ll develop a project and consultation plan, review the data and gather evidence, appraise options and resources. You’ll also have access to HQN resources including relevant toolkits and briefings.

    Strategy development often ends up in the ‘important but not urgent’ box: committing to the programme creates momentum and a deadline. You’ll also have support from others in the group, able to exchange ideas, and act as a sounding board.

    Each workshop will equip you for the next stage of the work, so by the end of the workshops you’ll have a complete draft of your new strategy – job done! The workshops will apply to any strategy with a housing focus, be this a housing strategy, homelessness strategy, tenancy strategy or similar. They will also apply whether you work for a local authority, RP or other housing provider.  

    In order to complete your strategy within that timescale you’ll obviously need to set aside additional time to do the work – but for each stage you’ll have a clear idea of what you need to do and how to do it – effectively, and in line with best practice.

    The programme will be delivered by HQN associate Wendy Murphy who will be with you every step of the way.

    By this stage you’ll have some emerging priorities for action; this workshop will focus on options to deliver those priorities whether its increasing the delivery of new homes, opening up access to the private rented sector, preventing homelessness or taking a public health approach to housing. We’ll look at planning flexibly around uncertain resource levels, sources of funding and getting partners on board for delivery. By the end of this session you’ll have all the information you need to begin drafting your strategy.

    About Wendy Murphy

    Wendy Murphy is an experienced consultant who has worked in the housing sector for more than 30 years. She has undertaken a wide range of consultancy assignments for HQN, including projects on tenancies and allocations. She has written briefing papers for HQN on a wide range of topics, including emerging new approaches to housing management, tenancy strategies and policies, affordable rents, allocations and lettings, hard-to-let properties and partnership working.

    Wendy was previously a senior manager with Bristol City Council where she was responsible for developing new approaches to housing management, including locally managed approaches and integration with a wider range of services. She was chair of Flourish Homes and sat on the Aster Group board for eight years. Wendy has run a large number of in-house and public training courses; her approach is practical and action orientated, ensuring that learning is embedded into the organisation. Wendy also works as a coach and facilitator.

    If you are members of the following networks, this event will be beneficial. Not a member? Click the below links to find out more: 

    The Housing Quality Network | The Innovation and Technology Network | The Leasehold NetworkThe Health and Safety Network | The Asset Management Network | The Residents Network | The Strategic Network | The Housing Management Network | The Housing Finance Network | The Rent Income Excellence Network | The Equality, Diversity and Inclusion Network.

    More workshops on housing strategy below:

    How to write a housing strategy: Data analysis and consultation | Wednesday 17 November 2021 | 9:30am – 13:30pm 

    How to write a housing strategy: Housing needs of particular groups and bringing it all together | Wednesday 16 February 2022 | 9:30am – 13:30pm 

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start19 Jan 2022 10:00
    • End19 Jan 2022 11:30

    Breathing Space – How is it working in practice?

    Details

    Breathing Space – How is it working in practice?

    Virtual workshop

    Join this workshop to hear directly from StepChange Debt Charity. Refresh on the regulations, learn about the process, how many are being affected and how you can work more closely with them.

    Helen Handzel from StepChange Debt Charity will provide insight into ‘Breathing Space’, the Debt Respite scheme that came into force on the 4 May 2021.

    What will be covered:

    Breathing Space offers someone with problem debt the right to legal protection from their creditors. Landlords and social housing providers with tenants in rent arrears are considered creditors and must act accordingly.

    • Helen will explain the legal protections which include pausing most enforcement action and contact from creditors during the period Breathing Space is claimed
    • She will update on the process social housing providers should follow and how StepChange debt advisors are finding the scheme in practice
    • You will have a chance to engage with StepChange and learn about their new online referral service.

    Why should you attend:

    Housing providers need to build ‘Breathing Space’ into their income collection processes. Don’t miss this opportunity to find out all you need to know about Breathing Space and work more closely with StepChange debt advisors.

    What will you take away from the event:

    • Understand the regulations and what you must do to meet them
    • Learn how you can work in partnership with StepChange Debt Charity.

    Speakers:

    • Helen Handzel, StepChange Debt Charity
    • Chair: Kim Long, Senior Network Manager, HQN.

    If you are members of the following networks, this event will be beneficial. Not a member? Click the below links to find out more:

    The Housing Quality Network | | The Leasehold Network| The Housing Management Network | The Housing Finance Network | The Rent Income Excellence Network | The Equality, Diversity and Inclusion Network.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £75.00 *
    Members of any HQN network: £49.00 *

    Book now

     To find out your entitlement please email  members@hqnetwork.co.uk.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Programme:  

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start25 Jan 2022 10:00
    • End25 Jan 2022 14:00

    Post pandemic lettings workshop – What have we learnt?

    Details

    Post pandemic lettings workshop – What have we learnt?

    Virtual workshop

    Covid-19 has changed our ways of working and how we deliver services. Successful lettings are key to sustaining tenancies, building communities, and reducing void costs and tenancy turnover. It’s critical we get this right.

    What will be covered:

    Residents expect and deserve an outstanding experience when they move into their new home. Operating costs are increasing so minimising void costs is essential.

    Using automation and technology is key to providing a service that’s flexible, dynamic and creates an excellent customer experience. This session will look at how organisations are transforming their offer to enhance services.

    Getting things right at the lettings stage can lead to long term satisfaction and sustainability. It is crucial residents get off to a great start in their new home.

    We will explore:

    • Tenancy sign up – the ‘onboarding’ experience
    • Use of automation
    • Digitalisation of your lettings offer
    • Delivering supportive care for new residents
    • How income collection and lettings overlaps.

    This is essential for those who want to:

    • Learn from best practice
    • Listen to new ideas and fresh thinking
    • Understand what others are doing so you can benchmark services
    • Understand great engagement from the start.

    What will you take away from the event:

    • Enhanced learning
    • Best practice
    • New ideas and efficiencies technology can provide
    • Understanding best practice customer journeys.

    Speakers:

    • Mark Walker, Director of Customer Accounts and Lettings, Optivo
    • Ryan Ward, Head of Lettings, Optivo
    • More speakers to be announced.

    Essential for:

    • Voids and lettings managers
    • Heads of letting
    • Service improvement roles linked to lettings.

    This event is highly recommended for members of the following networks. Not a member? Click the below links to find out more:

    The Housing Quality Network | The Innovation and Technology Network | The Leasehold Network | The Residents Network | The Strategic Network | The Housing Management Network | The Rent Income Excellence Network | The Equality, Diversity and Inclusion Network.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start26 Jan 2022 10:00
    • End26 Jan 2022 14:00

    ESG – what you need to know! Sustainable social housing, reporting standards, finance, and technology

    Details

    ESG – what you need to know! Sustainable social housing, reporting standards, finance, and technology

    Virtual workshp

    If you haven’t yet heard of ESG, you’re about to in 2022! Hear direct from our partners Gridizen, the Good Economy, the Housing Finance Corporation and investment companies at our virtual event.

    ESG (Environmental, Social and Governance) is an acronym that has been heard a lot in the social housing world over the last year.

    It refers to a way of measuring the performance of an organisation in terms of its environmental and social impacts (and risks), and the quality of governance.

    The corporate world has been developing ESG strategies and reports for several years, as they have become a higher priority for funders when assessing suitable investments.

    So, why is ESG important to the social housing sector?

    The government has set the target of achieving Net Zero by 2050 and the housing sector is currently accountable for 40% of the UK’s energy usage. The committee on climate change in 2019 went as far as to say the country’s housing stock is sustainably unfit for the future.

    How do we change? With greener homes being top of the political agenda, the vast majority of the UK’s 27 million homes will need to become zero carbon and the Future Homes Standard expects new build homes to produce up to 80% lower emissions compared to current levels.

    To get there we need to secure funding as well as resident and community-buy in for greener, more sustainable homes – which is where ESG comes in.

    To help define what should be included in an ESG strategy for the social housing sector, a working group of housing associations and consultants created a reporting standard comprising 12 core themes, including climate change and sustainability, corporate governance, human rights and diversity.

    A recent survey showed that nearly 90% of social housing providers believe that ESG funding is important for their ability to meet future objectives – but only 44% said their organisation already has an ESG strategy in place and of the remainder, 29% do not have a strategy while 27% are unsure.

    While the awareness of the importance of ESG is growing, there is still work to do before it is fully understood and embedded across the sector.

    To get up to speed on all things ESG, join HQN, our partners Gridizen and our line-up of ESG experts, including guests from the ESG Social Housing Working Group, CBRE, Impact Capital and our Housing Provider case studies who will address the challenges alongside practical solutions.

    What will be covered:

    • The year ahead and the future of ESG adoption in social housing
    • The Sustainability Reporting Standard for Social Housing and the role of the ESG working group
    • The ESG reporting framework and managing your organisation’s performance against those standards including benchmarking against environmental targets
    • ESG – the future of sustainable finance
    • Putting ESG into practice.

    Confirmed speakers:

    • Andy Smith, Head of Housing Impact Services, The Good Economy
    • Sarah Forster, CEO and Co-founder, The Good Economy
    • Robert Whitton, Founder, Impact Capital
    • Ian Wilson, Expert Investor in Affordable Housing
    • Barry Malki, Director Social Squared
    • Kamran Mahmood, CEO, Gridizen
    • Fayann Simpson OBE, Group Board Member – L&Q
    • James Caspell, Neighbourhood Director, Lancaster West Neighbourhood Team, Royal Borough of Kensington and Chelsea
    • Matthew Buckham, Communities Director, Sovereign.

    Why should you attend?

    With the emergence of ESG as an increasingly important element of financing criteria, this event will take a comprehensive look at what is currently going on in the housing sector to meet these requirements. With speakers from both the investment and the housing sectors, we will be taking an in depth look at how organisations can better demonstrate their social and environmental impacts, and the governance that drives it. We will also hear from experts in the housing ESG space who will be talking about the tools and standards available.

    What will you take away from the event? 

    Delegates will gain a comprehensive understanding of the implications of ESG reporting for their organisations as well as an insight into what the investors are looking to learn. Attendees can learn from real-life case studies and get a knowledge of what tools and standards are in place to help them on their journey.

    About our headline sponsors, Gridizen

    Gridizen is a portable, cloud-based property management system that builds a thriving virtual community for landlords and residents. Gridizen recognises that housing associations face pressure from the latest regulatory and operational demands developing in the sector. Which is why Gridizen has built a number of sector-specific tools to support housing associations, whilst ensuring residents remain at the heart of every decision. 

    With the rapid onset of resident engagement and ESG (environment, social and governance) demands, housing providers are increasingly required to report on their performance – but collecting, analysing, and improving performance requires specialised expertise and resources, both of which can be costly.

    As a data-driven solution, Gridizen's proprietary ESG Analytics & Reporting Feature simplifies the data collection and analysis processes for housing providers, creating a performance dashboard, and accompanying performance report, readily available at the press of a button. Gridizen also creates a list of recommendations to enable housing providers navigate the complex challenges of modern housing, efficiently.

    For more information visit Gridizen at https://www.gridizen.co.uk/ or contact info@gridizen.co.uk to get in touch.

    If you are members of the following networks, this event will be beneficial. Not a member? Click the below links to find out more:

    The Housing Quality Network | The Strategic Network | The Housing Finance Network.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full price: £175.00 *
    Members of any HQN network: £150.00*

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Book now

    Programme:    

    Click here to download the programme

    Sponsored by:

    Gridizen

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writin

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start27 Jan 2022 10:30
    • End27 Jan 2022 13:30

    Housing an ageing population – finding solutions for a ‘now or never’ moment

    Details

    Housing an ageing population – finding solutions for a ‘now or never’ moment

    Virtual conference

    While building safety and decarbonisation grab the headlines, the housing needs of the UK’s ageing population must play a central role in our plans. Get the low down on what needs to be done at our virtual conference.

    According to the Centre for Ageing Better, the state of housing in the UK is facing a ‘now or never’ moment – and what to do about our ageing population should be a key consideration.

    This ‘perfect storm’ is due to several major challenges arising at the same time – some more high profile than others.

    The pandemic has highlighted the impact that low-quality housing has on our health and wellbeing; the urgency of reaching net zero carbon emissions means that retrofitting homes must be a priority; and we are facing a big age-shift in population, meaning that the country’s homes need to be suitable for those in later life.

    The facts are stark:

    • The number of households with someone aged over 85 will almost double over the next 25 years 
    • 80% of the homes that people will be living in by 2050 have already been built, so the condition and accessibility of existing housing is critical
    • There are over two million households headed by someone aged 55 and over which do not meet basic standards (e.g., it is too cold, too damp or has a trip hazard)
    • There are 4.3 million non-decent homes in England. Of the homes headed by someone aged 75 or over, 21% were classed as non-decent in 2017, a proportion that is unchanged since 2012
    • One million owner-occupiers aged 55 or older live in poverty – jeopardising their ability to keep their home warm and safe as they age. In 2018, 17,000 people died because they were unable to heat their home properly
    • Around a third of people aged 50 or older say their home needs work done to make it suitable as they get older – but cite cost as the biggest issue preventing changes
    • Since 2003, the number of over 55s living in private rented accommodation has more than doubled – a trend which is set to continue
    • A higher proportion of older people live in rural areas and by the coast rather than urban areas but this can lead to isolation and having to travel further to access key services
    • The number of older people living in social housing is on the decline, despite the desperate need for decent, affordable homes.

    Furthermore, the COVID-19 pandemic has highlighted the need for healthy homes. Anyone with a respiratory condition living in a damp home (already at greater risk of suffering acute effects of COVID-19) could have seen it exacerbated through lockdown.

    And not enough new homes are being built to accessible standards, which could leave many of us living in unsuitable housing or having to move into residential care because we can’t remain at home.

    Those working on the frontline in social and supported housing have played a key role in looking after elderly and vulnerable residents. But the conditions they have experienced, the support they have received and the properties they have visited simply haven’t been good enough.

    For this virtual conference, HQN is bringing together policy experts, health and care practitioners, housing professionals and campaigning organisations to help set out a vision for housing the UK’s ageing population.

    Key sessions include:

    • Housing an ageing population – what you need to know about the current policy landscape
    • Good homes for all: A proposal to fix England's housing – recommendations from the Good Home Inquiry
    • The role of Extra Care and retirement communities in housing our ageing population
    • Just the Tonic – creating vibrant and inclusive urban LGBT+ affirming retirement communities
    • The role of social housing providers – are we doing enough to support older residents?
    • Why the time is right to use technology to transform older people's housing
    • Learning from lockdown – lessons from delivering frontline care and support during COVID-19.

    Confirmed speakers:

    • Chair: Emma Wilson, HQN associate and retirement and supported living director
    • Lord Richard Best, Chair of the All-Party Parliamentary Group on Housing and Care for Older People
    • Henry Smith, Senior Programme Manager – Homes, The Centre for Ageing Better
    • Gareth Lyon, Head of Policy and Communications, ARCO
    • Anna Kear, Chief Executive, Tonic
    • Tim Barclay, Chief Executive, Appello
    • Francis Burrows, Director of Support and Service Development, Orbit Group.

    This event is essential for:

    • Chief executives
    • Executive and senior management teams – including directors of development, strategic asset management, housing care and support
    • Housing strategy teams
    • Housing policy professionals
    • Academics
    • Supported housing, extra care and retirement living teams
    • Board members.

    If you are members of the following networks, this event will be beneficial. Not a member? Click the below links to find out more: 

    The Housing Quality Network | The Leasehold NetworkThe Health and Safety Network | The Asset Management Network | The Strategic Network | The Housing Management Network | The Equality, Diversity and Inclusion Network |

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:  

    Click here to download the programme

    Sponsored by:

    Appello

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start28 Jan 2022 10:00
    • End28 Jan 2022 12:45

    Housing Ombudsman workshop: Drafting effective complaint responses and appropriate remedies

    Details

    Housing Ombudsman workshop: Drafting effective complaint responses and appropriate remedies

    Virtual workshop

    Following the publication of the Ombudsman’s Complaint Handling Code, this interactive virtual session will look at what should be included in an effective written response to a complaint and how landlords should approach putting things right.

    It will specifically focus on Part B (5) of the Code and discuss factors to be taken into account in proposing an appropriate and effective remedy to resolve a dispute.

    Drawing on best practice in dispute resolution based on the Ombudsman’s casework knowledge and experience, landlords will come away feeling better equipped to deal with complaints. There will also be the opportunity to network with other landlords.

    The workshop will be delivered by the Ombudsman's own expert trainers.

    Confirmed speakers:

    • John Goodwin, Systemic Adjudicator, Housing Ombudsman Service
    • Dave Simmons, Sector Development Lead, Housing Ombudsman Service.

    Testimonials:

    "It was really well structured and gives a sense of working in partnership with regulators. Keep doing what you are doing - thank you. HQN are always very professional in their delivery of training, workshop and networking." 

    "I thought Dave and John brought a really positive, enthusiastic and reassuring energy to the session. So often online workshops can feel a bit lifeless, but this is the most engaging one I've attended so far." 

    "I enjoyed this session and have attended multiple times, both in person and virtually."

    "Dave and John are very knowledgeable and always willing to answer questions and give their own opinions. I think the group parts are valuable and enjoyable, as you get to speak to others from the industry."

    "I think they add more detail on the HOS process, decision making and outcomes."

    "Very informative and as always very well presented. Great delegate participation and everyone keen to get this right." 

    This event is highly recommended for members of the following networks. Not a member? Click the below links to find out more:

    The Housing Quality Network.

    This workshop will also take place on Wednesday 15 December 2021.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:  

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start28 Jan 2022 10:00
    • End28 Jan 2022 12:00

    The Domestic Abuse Act 2021 and the Grant of Secure Tenancies and Domestic Abuse – what does this mean in practice?

    Details

    The Domestic Abuse Act 2021 and the Grant of Secure Tenancies and Domestic Abuse – what does this mean in practice?

    Virtual workshop

    Consider the issues from all perspectives. Get advice and guidance from our panel of experts.

    In 2018/19, over 5,000 (1.92%) of all new social housing lettings were to existing social tenants who gave ‘domestic abuse’ as the main reason they left their previous social home.

    The Domestic Abuse Act (2021) received royal assent in April 2021. The Act set out a number of points in relation to housing, homelessness and providing safe accommodation.  

    The Secure Tenancies (Victims of Domestic Abuse) Act 2018 had previously set out that lifetime tenants who experience domestic abuse would retain lifetime security, when granted a new tenancy by a local authority for reasons connected with the domestic abuse. This requirement was included in the Domestic Abuse Act (2021).

    Section 79 of the Domestic Abuse Act (2021) inserted a new section 81ZA into the Housing Act 1985. This means that local authorities granting a secure tenancy to any victims of domestic abuse must provide a lifetime rather than a flexible tenancy.

    This requirement came into force on 1 November 2021 with little fanfare. This session brings together a panel of experts and practitioners on housing and domestic abuse to take a practical look and spell out exactly what this means for survivors, local authorities and housing providers.

    Chaired by Kelly Henderson who co-founded the Domestic Abuse Housing Alliance (DAHA) and is now an HQN Associate, our speaker line up will cover the key issues from all perspectives:

    • The legal points – solicitor/barrister
    • The practitioner – homelessness and housing operations/head of housing
    • The lived experience/survivor perspective/domestic abuse specialists.

    This is a great opportunity to explore the implications of the legislation, get answers from the specialists and share approaches with other practitioners.

    Essential for everyone with responsibility for domestic abuse – policy and strategy as well as operations.

    find out more

    Meet At

    Further information

    Delegate fees:
    Non-members:
    1 delegate: £200.00 *
    2 delegates: £175.00 *
    3+: £150.00 *

    Members of any HQN network:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start08 Feb 2022 14:30
    • End08 Feb 2022 16:00

    Allyship: putting words into action

    Details

    Allyship: putting words into action

    Virtual workshop

    Understand how Allyship can help to promote an inclusive culture in organisations at this 90-minute workshop.

    For many years housing organisations have been trying to improve equality, diversity and inclusion. This has been given new impetus in the last 18 months by the unequal effects of the pandemic and by the Black Lives Matter movement. This workshop will look at the part allyship has to play in supporting inclusion.

    Allyship is central to creating inclusive cultures, where discrimination and disadvantage is challenged and tackled. By supporting marginalised individuals and groups, allyship can improve engagement and productivity and foster a culture of better understanding and awareness, and the ability to move forward on issues of equality, diversity and inclusion.

    Although the session will focus mainly on race, the principles are applicable to all protected characteristics.

    There will be plenty of time for you to ask questions. 

    What will be covered:

    • Why allyship? What is allyship?
    • What do terms like ‘privilege’, ‘white privilege’ and ‘underprivilege’ mean anyway?
    • What gets in the way of being allies?
    • A model of allyship and anti-racism
    • What we can do as individuals
    • What organisations can do
    • How to challenge in a constructive way.

    This workshop is essential for anyone who wants to promote an inclusive culture in their organisation and take action to support people from under-represented/marginalised groups. 

    About Colin Heyman:

    Colin Heyman has worked as a trainer, consultant and coach in equality and diversity for over 20 years. He has worked with small companies, large public sector organisations, and third sector organisations, including housing associations.

    Colin has a great deal of experience as well as a passion for equality and diversity issues. Amongst other things he specialises in supporting a network of Diversity Champions to be change agents to bring about change within their organisation, and in work on white privilege and allyship.

    Testimonials:

    "It was very informative and helpful to reinform myself about thinking more about EDI"

    "Was informative and breakout rooms were benifical to discuss in smaller groups"

    This event is highly recommended for members of the following networks. Not a member? Click the below links to find out more:

    The Housing Quality Network | The Equality, Diversity and Inclusion Network.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £75.00 *
    Members of any HQN network: £49.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

     

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start09 Feb 2022 10:30
    • End09 Feb 2022 13:30

    Getting to grips with annual reports – are we getting any better?

    Details

    Getting to grips with annual reports – are we getting any better?

    Virtual workshop

    Turn your glossy brochures and fancy e-zines read by no one into something useful to tenants.

    Housing providers are heading for trouble with the regulator if they don't sort out the quality of their annual reports.

    The RSH has warned landlords that the yearly reports to tenants are mandatory and should explicitly tell them how well (or how badly) they are performing.

    RSH chief executive, Fiona MacGregor, has been banging this drum for some time. She told the CIH conference back in September that transparency is one of the key planks to building or re-building trust.

    Annual reports play an important role in making organisations more transparent to their residents – so facts, figures and essential messages – such as that 2022 rent rises are key.

    Unfortunately, here at HQN, we don't think many of the annual reports we see are fit for purpose.

    The flaws include:

    • Lots of unsubstantiated boasting (we are fantastic)
    • Too much jargon and corporate bluster
    • Pointless meandering introductions from the chair
    • Spellbinding graphics that contain no actual information
    • Zero comparative data – a claim of 95% customer satisfaction looks great until you are named and shamed by your residents in the national media
    • No sign that tenants have been asked what they want to see in these reports (in fact it is often impossible to discern the intended audience at all).

    But fear not. At this one-day masterclass, led by HQN chief executive Alistair McIntosh with former national newspaper journalist John McJannet and housing comms professional and transparency expert Sue Fox, we will give you everything you need to transform your annual reports from a glossy and vacuous PR exercise into something truly worthwhile and regulator approved.

    We’d love to see what you’re working on at the moment so please send us a copy of your annual report to hqn@hqnetwork.co.uk 

    Confirmed speakers:

    • Alistair McIntosh, Chief Executive, HQN
    • John McJannet, national newspaper Journalist
    • Sue Fox, Senior Consultant (Associate), Hough Bellis
    • Ben Horrigan, Managing Director/Video Producer, Studio 91 media.  

    What you’ll get out of this session:

    • Understand what the UK housing regulator is looking for from your annual report
    • Get some top tips on producing effective annual reports - from learning how to write attention-grabbing copy to exploring new formats such as video
    • Hear experiences and case studies from sector colleagues
    • Have a chance to quiz the experts.

    This event is highly recommended for members of the following networks. Not a member? Click the below links to find out more:

    The Housing Quality Network | The Innovation and Technology Network | The Leasehold NetworkThe Health and Safety Network | The Asset Management Network | The Residents Network | The Strategic Network | The Housing Management Network | The Housing Finance Network | The Rent Income Excellence Network | The Equality, Diversity and Inclusion Network.

    find out more

    Meet At

    Further information

    Delegate fees:
    Non-members:
    1 delegate: £200.00 *
    2 delegates: £175.00 *
    3+: £150.00 *

    Members of any HQN network:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:  

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start10 Feb 2022 10:00
    • End10 Feb 2022 16:00

    Innovation and technology hub annual conference: Breaking the shackles: Releasing the handbrake to enable tenant-centric transformation

    Details

    Innovation and technology hub annual conference: Breaking the shackles: Releasing the handbrake to enable tenant-centric transformation

    Virtual conference

    Delivering sustainable digital transformation within the housing sector is difficult and goes well beyond the implementation of new technologies, requiring clear focus on people, processes, and culture too.

    This year’s Innovation and Technology Hub Annual Conference explores how housing providers can break the shackles and release the handbrake to enable tenant-centric transformation while effectively managing risk.

    What will be covered:

    Housing providers rely on effective processes, data, and technology to do their job – but digital transformation is about far more than just the tech.

    While reliable data and the right technology help landlords to ensure compliance, maximise engagement with tenants, save costs, and transform services, transformation must put people, and their needs, front and centre.

    The pandemic has seen landlords adapt their approaches to become far more agile, while the Social Housing White paper aims to empower residents, so they have a far greater say in services that affect their lives.

    However, many landlords are being held back when it comes to digital transformation – and the sector still lags behind other industries.

    Organisations are juggling financial constraints with the need to reform complex and often outdated systems and processes in an uncompetitive marketplace, dominated by a handful of software providers.

    We will explore how these constraints can be overcome, how to get the best from the technology you already have, and how to avoid sleepwalking into solutions by doing ‘more of the same.’

    Why should you attend:

    You will hear from experts on:

    • Data governance and analytics
    • Different types of software solutions
    • Co-design best practice and tenant engagement
    • Cybersecurity.

     What will you take away from the event:

    You will learn from the latest insights and real sector examples of digital transformation best practice and understand the best solutions for tenant-centric transformation and how we re-dress the balance between risk and innovation.

    Essential for:

    • Managers/Directors of IT/Data/Transformation
    • Managers/Directors of customer service
    • Managers/Directors of housing/Neighbourhoods
    • Managers/Directors of resources
    • Board members.

    This event is highly recommended for members of the following networks. Not a member? Click the below links to find out more:

    The Housing Quality Network | The Innovation and Technology Network |The Strategic Network.

    find out more

    Meet At

    Further information

    Delegate fees:

    Delegate fees:
    Non-members:
    1 delegate: £200.00 *
    2 delegates: £175.00 *
    3+: £150.00 *

    Members of any HQN network:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:  

    Click here tow download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • Start16 Feb 2022 09:30
    • End16 Feb 2022 13:30

    How to write a housing strategy: Housing needs of particular groups and bringing it all together

    Details

    How to write a housing strategy: Housing needs of particular groups and bringing it all together

    Virtual workshop

    If you need to write, refresh or revise a key housing strategy, this series of four practical workshops will guide you every step of the way.

    HQN has been experiencing a significant increase in people asking for support to refresh key housing strategies. Whilst we’re always happy to roll up our sleeves and take on the lion’s share of such work, we’re also very aware that many organisations are working with significantly reduced budgets and needing to do a lot of this work in-house.

    That’s why we have decided to launch a new programme, which combines access to consultancy support and information with a structured approach to developing a new strategy. The programme covers multiple workshops, taking you through each of the key stages. You’ll develop a project and consultation plan, review the data and gather evidence, appraise options and resources. You’ll also have access to HQN resources including relevant toolkits and briefings.

    Strategy development often ends up in the ‘important but not urgent’ box: committing to the programme creates momentum and a deadline. You’ll also have support from others in the group, able to exchange ideas, and act as a sounding board.

    Each workshop will equip you for the next stage of the work, so by the end of the workshops you’ll have a complete draft of your new strategy – job done! The workshops will apply to any strategy with a housing focus, be this a housing strategy, homelessness strategy, tenancy strategy or similar. They will also apply whether you work for a local authority, RP or other housing provider.  

    In order to complete your strategy within that timescale you’ll obviously need to set aside additional time to do the work – but for each stage you’ll have a clear idea of what you need to do and how to do it – effectively, and in line with best practice.

    The programme will be delivered by HQN associate Wendy Murphy who will be with you every step of the way.

    We’ve deliberately left the scope of the last workshop to be decided by the participants. Maybe you’re looking to increase your knowledge in a particular area, or you want to bounce some ideas off colleagues. This last session will give you the opportunity to explore challenges and solutions that are relevant to you. By the end of this session, completing your strategy will be plain sailing!

    About Wendy Murphy

    Wendy Murphy is an experienced consultant who has worked in the housing sector for more than 30 years. She has undertaken a wide range of consultancy assignments for HQN, including projects on tenancies and allocations. She has written briefing papers for HQN on a wide range of topics, including emerging new approaches to housing management, tenancy strategies and policies, affordable rents, allocations and lettings, hard-to-let properties and partnership working.

    Wendy was previously a senior manager with Bristol City Council where she was responsible for developing new approaches to housing management, including locally managed approaches and integration with a wider range of services. She was chair of Flourish Homes and sat on the Aster Group board for eight years. Wendy has run a large number of in-house and public training courses; her approach is practical and action orientated, ensuring that learning is embedded into the organisation. Wendy also works as a coach and facilitator.

    If you are members of the following networks, this event will be beneficial. Not a member? Click the below links to find out more: 

    The Housing Quality Network | The Innovation and Technology Network | The Leasehold Network |  The Health and Safety Network | The Asset Management Network | The Residents Network | The Strategic Network | The Housing Management Network | The Housing Finance Network | The Rent Income Excellence Network | The Equality, Diversity and Inclusion Network.

    More workshops on housing strategy below:

    How to write a housing strategy: Data analysis and consultation | Wednesday 17 November 2021 | 9:30am – 13:30pm 

    How to write a housing strategy: Emerging priorities, options and resources | Wednesday 19 January 2022 | 9:30am – 13:30pm 

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start16 Feb 2022 10:30
    • End16 Feb 2022 14:00

    The human touch – contact centres and the customer experience

    Details

    The human touch – contact centres and the customer experience

    Virtual conferencce

    In this omnichannel, customer-centric world, contact centres play a crucial role. Our annual event will help to ensure you are getting your culture and technology right to help deliver a seamless customer experience.

    The Covid-19 pandemic, the shift to digital, heightened customer expectations and a desire to rebalance the landlord-resident relationship, are changing the way we interact and deliver services. And contact centres have an increasingly vital role to play.

    Housing providers are spending millions to upgrade their contact centres and make them fit for purpose in an age where customers expect a high-quality seamless experience over many different channels.

    However, new technology is only part of the solution. Human interactions remain an essential part of the customer experience and contact centre teams play a central role in that relationship.

    For this virtual conference, HQN will be bringing together some of the leading experts on customer experience and contact centre trends to explore how the world is changing, what needs to be done and the solutions available to stay ahead of the game.

    We will also hear how housing providers are already responding to the challenge.

    Key themes:

    • Future contact centre trends – what you need to know
    • The landlord-resident relationship and the vital role of contact centres
    • Meeting the needs of vulnerable customers – a primer for contact centre teams
    • Getting your contact centre culture and technology right in a world of hybrid working
    • Delivering a seamless omnichannel customer experience
    • Integrating AI into the customer experience – what you need to know
    • Putting data at the heart of the contact centre
    • What new compliance standards mean for customer interactions.

    Keynote speakers:

    • Jo Causon, Chief Executive, The Institute of Customer Service
    • Stephen Yap, Research Director, The Call Centre Management Association
    • Freda Owusu, Director of Customer Contact Centre, Network Homes
    • Paul O’Callaghan, Customer Experience and Strategy Director, Aster Group
    • Amy Cheswick​, Director of Customers and Partners, Raven Housing Trust.

    This event is essential for:

    • Chief executives
    • Directors of operations/customer service/housing services
    • Heads of customer service/IT
    • Customer service and contact centre teams
    • Business transformation teams
    • Digital teams
    • IT teams
    • Resident engagement teams
    • Strategy teams.

    Testimonials:

    "Excellent content and interesting to see how other housing companies are doing things differently"

    "To hear what others were doing to learn and share practice and innovation, covid19 has changed how we work! I enjoyed the session found it thought provoking."

    "Really great event lots of really good content"

    "Very good session, content was current, relevant and most of all honest. Thank you"

    "Some very good points made, it made me realise we are no further behind other organisations and are all on the same journey"

    "It was a fantastic event and I thoroughly enjoyed all speakers. I took a lot from the session."

    "Brilliant event. well paced, inspiring and encouraging for those of us in CX"

    This event is highly recommended for members of the following networks. Not a member? Click the below links to find out more:

    The Housing Quality Network | The Innovation and Technology Network The Asset Management Network | The Residents Network | The Strategic Network | The Housing Management Network | The Rent Income Excellence Network | The Equality, Diversity and Inclusion Network.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme: 

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start17 Feb 2022 10:00
    • End17 Feb 2022 16:00

    HQN Cymru ‘Can Do’ Network – annual conference – Leading the way

    Details

    HQN Cymru ‘Can Do’ Network - annual conference – Leading the way

    Free to members

    Virtual conference

    Join us for the re launch of HQN Cymru as the Can Do Network to celebrate all that is great about our sector and explore how we can continue to push the boundaries and set new standards.

    We’ll be covering all the key issues throughout the day:

    • Exploring the role of landlords in Wales in addressing the climate change emergency
    • Looking at innovative ways to tackle homelessness in Wales
    • Redefining our roles as anchor organisations in local communities and exploring how we can tackle poverty 
    • Discussing the kind of services we should be providing to residents across Wales and how to give more residents a voice in designing services.

    And as we emerge from one of the most challenging periods in history we’ll hear from a powerful line up of speakers including government, landlords and experts from outside the sector on housing’s role in building a new and fairer society after Covid-19.

    By working together and sharing our expertise and passion we can lead the way in improving lives and ensuring we have a positive impact on communities.

    This is your chance to be in right at the start:

    • Get up to date information on the plans and priorities of Welsh Government and the sector’s leaders
    • Gain good awareness of and opportunities to link into best practice in decarbonisation of new and existing homes, tackling homelessness, delivering community benefits, tackling poverty and engaging residents 
    • Shape the HQN Cymru Can Do Network programme of good practice events and briefings in 2022
    • Find out how you can engage more with the network and the benefits this will bring.

    Speakers:

    • Chair: Keith Edwards, HQN Associate
    • Clare Budden, CEO, ClwydAlyn
    • Dr Victoria Winckler, Director, Bevan Foundation
    • Kate Lindley, Service Lead – Digital and Data, Socitm Advisory
    • Allison Soroko, Merthyr Valleys
    • Hayley Selway, CEO Cardiff Community Housing Association
    • Brett Sadler, Clwyd Alyn HA
    • Peter Kennedy-Watson, Brighter Places HA
    • Noreen Blanluet, Co-production Network for Wales
    • Adam Cox,  Lead Consultant, Wales Cooperative Centre
    • David Wilton, TPAS Cymru
    • Marilyn Bryan
    • Linda Whittaker, Chief Executive, Tai Tarian Ltd.

    Essential for:

    Chief executives, directors, senior managers, board members and frontline practitioners from across housing, including those involved in: 

    • Asset management
    • Homelessness prevention
    • Housing management  
    • Finance
    • Strategy and business planning
    • Governance and risk
    • Community benefits 
    • Tenant liaison.

    This event is highly recommended for members of the following networks. Not a member? Click the below links to find out more:

    The Housing Quality Network | The Innovation and Technology Network | The Leasehold NetworkThe Health and Safety Network | The Asset Management Network | The Residents Network | The Strategic Network | The Housing Management Network | The Housing Finance Network | The Rent Income Excellence Network | The Equality, Diversity and Inclusion Network |

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    Members of the HQN CYMRU network: One free place then £49.00 after booking your first place.

    Book now

     To find out your entitlement please email  members@hqnetwork.co.uk.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start24 Mar 2022 10:00
    • End24 Mar 2022 13:00

    The Strategic Network annual conference

    Details

    The Strategic Network annual conference

    Virtual conference

    The Strategic Network is pleased to announce the date of the 2022 annual conference. Further details on the themes and sessions will be confirmed in due course.

    To register your interest please email events@hqnetwork.co.uk.

    Please note: times are subject to change depending on whether the event is virtual or held in person. All those who register interest will be the first to hear the timings and locations.

    find out more

    Meet At

    Further information

    Times and pricing will be confirmed in due course.

    Please email events@hqnetwork.co.uk to register your interest.

    The Strategic Network

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start21 Apr 2022 10:00
    • End21 Apr 2022 13:00

    The Asset Management Network annual conference

    Details

    The Asset Management Network annual conference

    Virtual conference

    The Asset Management Network is pleased to announce the date of the 2022 annual conference. Further details on the themes and sessions will be confirmed in due course.

    To register your interest please email events@hqnetwork.co.uk.

    Please note: times are subject to change depending on whether the event is virtual or held in person. All those who register interest will be the first to hear the timings and locations.

    find out more

    Meet At

    Further information

    Times and pricing will be confirmed in due course.

    Please email events@hqnetwork.co.uk to register your interest.

    Sponsored by:

    United Living

     

    The Asset Management Network

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start27 Apr 2022 10:00
    • End27 Apr 2022 13:00

    Leadership and Organisational Development Hub annual conference

    Details

     Leadership and Organisational Development Hub annual conference

    Virtual conference

    Leadership and Organisational Development Hub is pleased to announce the date of the 2022 annual conference. Further details on the themes and sessions will be confirmed in due course.

    To register your interest please email events@hqnetwork.co.uk.

    Please note: times are subject to change depending on whether the event is virtual or held in person. All those who register interest will be the first to hear the timings and locations.

    find out more

    Meet At

    Further information

    Times and pricing will be confirmed in due course.

    Please email events@hqnetwork.co.uk to register your interest.

     

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