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    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start03 Nov 2020 10:30
    • End03 Nov 2020 13:00

    Housing Ombudsman workshop: Spotlight on repairs

    Details

    Housing Ombudsman workshop: Spotlight on repairs

    Virtual workshop

    HQN is once again delighted to be partnering with the Housing Ombudsman Service on these workshops

    Dissatisfaction with day-to-day (‘responsive’) repairs accounts for over a third of complaints made to the Ombudsman each year.

    Living in a home in a poor state of repair can have a significant impact on residents. It can cause stress and frustration, and damage the ongoing relationship with the landlord.

    Delivering a good repairs service is a high priority for landlords and many handle complaints very well – but there is room for improvement.

    The workshop will be delivered by the Ombudsman's own expert trainers and will focus on the following themes:

    • How the Housing Ombudsman Service investigates repairs complaints – what you need to know
    • Understanding the key causes of repairs complaints
    • Preventing common complaints
    • Understanding the responsibilities of all parties
    • Speeding up response times and closing complaints early
    • Better record keeping
    • Lessons learned
    • Your questions answered.

    The session will also look at the application of the Dispute Resolution Principles in dealing with repairs complaints.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. 

    The Ombudsman will also be sharing their experience of how social landlords are responding to disrepair and complaints during the Covid pandemic, and the Ombudsman’s expectations in those areas.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session.

    Programme:   

    Click here to download the programme

     

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start05 Nov 2020 10:30
    • End05 Nov 2020 13:00

    Get smart - using new technology to monitor building health and mitigate disrepair claims

    Details

    Get smart - using new technology to monitor building health and mitigate disrepair claims

    Virtual workshop

    Hear direct from asset teams and prop tech companies using new technology to monitor building performance and mitigate against potential disrepair claims.

    Hailed as landmark legislation by housing campaigners, the Homes (Fitness for Human Habitation) Act 2018 marked the most significant change in the law relating to housing conditions since the Housing Act 2004.

    But, despite the Act’s introduction in March 2019, its full impact is only beginning to be felt now. This is because its first phase only covered new tenancies granted since the legislation came into effect.

    Since March this year, however the Act has applied to existing tenancies as well and the early signs are that more tenants are beginning to make disrepair claims against their landlords, encouraged by eager law companies keen to take advantage.

    Such has been the increase in claims, some housing associations have been forced to set up specialist teams to deal with the deluge. They are also seeking out technological solutions to help monitor the health of their properties, keep an eye on carbon emissions, predict future repairs and generate data to help mitigate against possible disrepair claims.

    With smart technology now able to monitor everything from water leaks and air quality, to boiler performance and building occupation, there has never been a better opportunity for housing providers to get accurate, real time information on the condition of their homes.

    For this virtual event, HQN has asked some of the leading prop tech companies to talk about how their technology can help social housing landlords, with help from organisations who are already using it in their properties.

    Delegates will also get to hear from housing providers who are taking the lead on disrepair claims and the different tactics, techniques and tools they are using to support their approach.

    Sessions will cover:

    • How predictive technology can improve the performance of your properties and mitigate the risk of disrepair claims
    • Best practice from other organisations – tactics, techniques and technology
    • Prop tech showcase – what solutions are out there and how are they being used?

    Confirmed speakers and companies:

    • Michael McGowan, Sustainability Manager - Asset Services, Riverside
    • Andrew Rysdale, Head of Asset Management, Vale of Aylesbury Housing Trust
    • Charles Solanki, Customer Success Manager, Switchee
    • Jonathan Hulley, Partner, Birketts LLP
    • Alex Brodholt, Switchee
    • Chris Butchart, Director, M2M Cloud
    • Warren Bradshaw, Head of Facilities, Gordonstoun Schools
    • Casey Cole, CEO, Guru Systems
    • Willem Botes, Sales & Marketing Director, Invisible Systems
    • Tamaryn Menneer Research Fellow, University of Exeter
    • Rowley Maggs, SmartRent.
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    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session.

    Programme:   

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start10 Nov 2020 10:30
    • End10 Nov 2020 13:00

    The Housing Finance Network annual conference

    Details

    The Housing Finance Network annual conference

    Virtual conference

    A finance conference that is focused, relevant and useful…

    We know how busy finance teams are and we have put together a conference that minimises your time commitment but maximises the output for you and your organisation. 

    For this virtual event, we are bringing together a group of speakers who will challenge your views and the way you operate. We will highlight the key issues currently facing social housing landlords and what this means from a finance and risk perspective.

    The conference has been timed to be ahead of your budget cycle as the issues raised may need to be reflected in your business plan and budget assumptions. 

    Chaired by Housing Finance Network’s lead associate Ian Parker, sessions will include:

    • Accounting and audit technical update
    • The state of the funding market and what it means for the social housing sector
    • The impact of Covid-19 on asset valuations
    • The future role for IT
    • Housing finance the strategic picture

    Key speakers:

    • Hamid Ghafoor, Partner, BDO
    • Adrian Jolliffe, Managing Director, 2tix Consulting
    • Simon Rubinsohn, Chief Economist, RICS
    • Heather Ashton, Executive Director of Business Change and Improvement, Thirteen Group
    • Alistair McIntosh, Chief Executive, HQN
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    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *

    HQN members: £150.00 *
    Members of the Housing Finance Network: First place £150.00 * & £99 addtional places

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Programme:    

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start11 Nov 2020 10:00
    • End11 Nov 2020 12:30

    GDPR - managing data protection and cyber risks during the pandemic

    Details

    GDPR - managing data protection and cyber risks during the pandemic

    Virtual workshop

    The global Covid-19 pandemic has proved challenging for all organisations and has certainly accelerated the agile working agenda for many housing associations. 

    Working remotely has become the ‘new norm’ and looks set to continue for the foreseeable future. And while it brings many benefits, it also increases the number of cyber-related risks within the sector. 

    This practical workshop, led by HQN GDPR expert Jill Jones, will:

    • Explore the cyber challenges housing providers now face and provide practical tips and advice on how data protection risks can be effectively managed
    • Examine the increased threat of cyber-related incidents and the practical steps that you can take to mitigate these risks
    • Provide expert advice on how you can stay on top of your organisation’s GDPR requirements whilst working remotely.

    About Jill Jones

    Jill has over 15 years’ experience in governance, assurance, health and safety and risk management. She has worked predominantly in the social housing and charitable sector for the last ten years. As a registered risk practitioner, Jill specialises in risk management services, compliance with GDPR and business continuity/emergency planning. She created and then chaired Risk Forum Wales for a number of years to improve risk practices in the social housing sector. She is a regular speaker at national events and has had several articles published in the field of risk management and social housing. 

    This workshop will also take place on 2 December 2020

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start12 Nov 2020 10:30
    • End12 Nov 2020 12:30

    Rethinking the customer experience in the 'new normal'

    Details

    Rethinking the customer experience in the 'new normal'

    Virtual workshop

    Market-leading service design agency Hellon has created a new workshop to help housing organisations rethink the customer experience in the 'new normal' with a focus on reassurance, trust and emotional intelligence.

    Feeling safe at home, in the workplace and when we go out in public is the top priority for all of us in this Covid-19 era.

    In the aftermath of the first wave of the pandemic, we are already noticing changes in people’s expectations from service providers. So, how do housing organisations reassure their residents that they are providing a safe environment in their homes, communal areas and offices?

    Research in the UK shows 84% of consumers feel safety will be one of the most important factors when it comes to choosing between service providers after the pandemic. But biosafety, social distancing and the heightened frequency of cleaning practices do not seem to be enough to restore peace of mind. Customers need to feel safe and reassured that their wellbeing is a top priority. It is therefore vital that service providers learn how to look beyond what is good enough and create comfort by enhancing a more emotive perception of safety.

    Fortunately, help is at hand.  HQN is once again teaming up with the world-leading service design agency Hellon to introduce the housing sector to their FeelSafe concept and design framework.

    ‘A fantastic presentation.  Really resonates’ 

    ‘Much food for thought not only about the new normal but also around customer service in general’

    ‘This has really helped me to think about strategy. It’s important to look at things from a different angle’

    The workshop will:

    • Explore how the definition of ‘Trust’ and ‘Sense of Control’ have shifted immensely in the realm of designing customer experiences
    • Showcase best practices and examples of inspiring responses to the challenges brought forward by the pandemic
    • Elaborate on what to specifically keep in mind when dealing with vulnerable tenants or people who are shielding
    • Elaborate on the FeelSafe design framework for housing associations to implement internally

    The Covid-19 pandemic has been a particularly anxious period for vulnerable individuals and social housing providers have an obligation to ensure tenants feel safe in the presence of their own home and the spaces and services provided adjacent to it. 

    A constant feeling of anxiety has taken over the world of customer experience, and even simple interactions like engaging with a tenant at their doorstep will require a new way of approaching. Wearing a mask is not going to be sufficient: it’s about making sure people feel comfortable enough to interact with you, and that their own vulnerabilities and comfort levels in engagement are considered.

    Delegates attending the virtual session will:

    • Gain insights into new behaviours that have surfaced since the advent of the global pandemic
    • Take away best practice that has been identified in increasing the perception of safety in a post-Covid-19 era
    • Take away a design framework on how to identify the actions needed to serve a vulnerable community with a more human-centric approach.

    More information on Hellon’s FeelSafe offering can be seen in the following short clip: https://vimeo.com/449589591

    Speakers:

    • Timo Patiala, Managing Director, Hellon
    • Eloise Smith-Foster, Service Designer, Hellon

     

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    In association with:

    Hellon

    Programme:   

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start13 Nov 2020 10:00
    • End13 Nov 2020 12:00

    Trans and non-binary workers’ rights workshop

    Details

    Trans and non-binary workers’ rights workshop

    Virtual workshop

    Join us for a case law session followed by a round table discussion to consider this important issue. With the news that medical diagnosis will still be required to officially change genders, trans and non-binary people may need more support than ever before from their colleagues and their employers.

    This workshop looks at the latest case law surrounding non-binary identities and the best ways of supporting transitioning and gender fluid individuals.

    Case law session

    Employers have been challenged to urgently reconsider equal opportunities policies in the light of the ground-breaking case of Taylor v Jaguar Land Rover. Ms Taylor claimed that her gender fluidity should be protected under the Equality Act 2010. Her employer’s view was that gender fluidity did not fall within the protected characteristic of gender reassignment. A recent decision in the employment tribunal found in the claimant’s favour. This is a major development in relation to equal rights and employers must take proactive steps to ensure that gender fluid workers are protected.

    Our legal expert, David Gibson, partner at Short Richardson & Forth, will:

    • Outline the key aspects of the case
    • Highlight the ramifications for employers
    • Provide practical tips on what you should be doing now.

    Supporting trans and non-binary workers round table

    Colin Heyman, lead associate for HQN’s Equality, Diversity and Inclusion Network will chair a round table discussion with social housing practitioners on current and emerging best practice. They’ll consider the different ways of supporting trans and non-binary staff members in the workplace, highlighting their own organisation’s support networks. There will be plenty of opportunity for delegates to join in the debate and pose questions.

    • Rajesh Sharma, PA Housing
    • Mia Henry, Letting Coordinator, VIVID
    • Faz Bukhari, DofE Award Project Coordinator, One Housing. 

    This event is essential for all HR, EDI and employment specialists as well as everyone with staff management responsibility.

    Gender fluid workers deserve to be treated with respect and dignity. Make sure your organisation is not the next test case.

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    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session.

    Programme: 

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start16 Nov 2020 09:30
    • End16 Nov 2020 16:30

    Construction health and safety for social landlords – Construction (Design and Management) Regulations 2015 (CDM 2015)

    Details

    Construction health and safety for social landlords

    Virtual workshop

    This day is crammed full of useful information to help you to better understand the requirements and put them in to practice within your organisation.

    The day will cover elements such as:

    • Am I the CDM client (in the social housing arena) and what should I be doing?
    • Competence and resource assessments prior to appointment (what do I need to do?)
    • Making appointments in writing (when and to whom?)
    • Client’s brief – scope of works (can this be the PCI?)
    • Principal designer/designer duties (overview)
    • Pre-construction information (what should be included, can this be the scope of works?)
    • Principal contractor/contractor duties (overview)
    • Construction phase plan (can this be RAMS?)
    • Clients duties during the works (overview)
    • Monitoring and arrangements
    • Health and safety file (compiling, making available and updating).

    There will also be time to hear about those who ‘got it wrong’, what it meant for them, and what can be learned from their mistakes.

    Who should attend?

    • Health and safety professionals
    • Board members
    • Chief executives
    • Directors
    • Asset managers
    • Property services and in-house DLO managers
    • Development directors and managers.

    Speakers

    Gillian Birkby BA is an experienced construction lawyer ranked as a leading individual in construction by the legal directories. She is an Honorary Fellow of the Association for Project Safety and through her firm, Fladgate LLP, has run the APS CDM advice line since its inception in the 1990s.

    Raymond Bone MRes, BSc (Hons),CFIOSH, FIIRSM, FHIE, CFaPS, EnvDipNEBOSH is the Managing Director at Abbey Construction Consultants Limited. He has over 30 years' experience working in the construction and civil engineering industry and has predominantly being involved with CDM since 1994. In 2015 Raymond was awarded CDM Co-ordinator of the year, judged by a panel of experts and awarded by the Association for Project Safety (APS).

    find out more

    Meet At

    Further information

    Delegate fees:

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Programme: 

    Click here to download programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start16 Nov 2020 13:00
    • End16 Nov 2020 16:00

    An introduction to strategic thinking

    Details

     An introduction to strategic thinking

    Virtual workshop

    Learn how to connect ideas, explore concepts, stay up to date with trends, anticipate change and imagine possible futures at this virtual workshop.

    In these unprecedented and challenging times, strategic leadership is needed more than ever.

    But strategic thinking can be an elusive concept to grasp. For some people it’s something they have been told is an area to work on to improve their chances of promotion, for others it’s something they do on a regular basis but struggle to articulate to others exactly what it looks and feels like.

    Several studies have identified strategic thinking as a key skill in leading organisations to success and is the leadership quality that people most strongly associate with successful and effective leaders, meaning strategic thinking is an essential skill for all leaders.

    So, what is strategic thinking? It involves connecting ideas, exploring concepts, staying up to date with trends, anticipating change and imagining possible futures.

    This workshop:

    • Explores definitions of strategic thinking
    • Considers the importance of strategic thinking to tackling social problems
    • Highlights the benefits of strategic thinking
    • Focuses on creating a knowledge bank of ideas and concepts.

    During the session, delegates will complete a number of reflective activities to identify the actions they will take to enhance their strategic thinking skills following the session.

    This workshop will be delivered by Emma Lindley, Housing Strategy Lead Officer for Ashfield District Council.

    About Emma Lindley

    Emma is a housing professional with 10 years’ experience working in a variety of roles, including front line housing management, resident involvement, policy development and managing properties for PRS landlords.

    She is happiest when exploring interesting ideas with interesting people. She currently works in strategic housing for a local authority, leading on identifying new solutions to old problems, such as homelessness, domestic abuse and fuel poverty. 

    Emma completed a BSc Housing at De Montfort University in 2014. She Chairs the Chartered Institute of Housing East Midlands Regional Board and is a Lead Associate of HQN’s Strategic Network.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Programme:  

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start17 Nov 2020 10:00
    • End17 Nov 2020 13:15

    Building business resilience for 2021 and beyond – learning lessons from Covid-19 and preparing for Brexit

    Details

    Building business resilience for 2021 and beyond

    Live workshop

    Get your business continuity plans up-to-date and future proofed with these in-depth workshops created specifically for housing providers.

    Operational resilience has changed forever. Businesses have begun taking careful steps to reopen their places of work and to plan for future threats. But, both in the short and long term, companies will need to reimagine their approach to business continuity and understand the new risks they face.

    It’s not all doom and gloom. While it’s true that much from now on will be different, there is the opportunity to drive much-needed and long-overdue improvements to our organisations.

    But first we must grasp the lessons identified and turn them into lessons learned from this year of Brexit planning and Coronavirus and get our businesses ready for 2021. This, of course, includes revamping our business continuity plans to ensure they are still fit for purpose after this year of upheaval and uncertainty.

    A resilient culture and an agility that extends beyond working remotely are now key for business success. Now is the time to start focusing on the future state of operational resilience.

    Our new business continuity workshops, brought to you in association with Commercial Initiatives, will look to learn the lessons from recent events and use them to look ahead to what’s in store for social housing providers in the years ahead.

    Split into two sessions, the day will include an interactive business continuity exercise drawing on recent, real-life experiences.

    Session 1 (10am to 11.30am)

    • How business continuity planning helped to boost resilience pre-Covid
    • Turning lessons identified into lessons learned – what worked well and what didn’t? How can we avoid making the same mistakes? What does our new risk map look like?
    • Group sharing of good practice through questions and interaction

    Session 2 (11.45am-13.15pm)

    • An interactive business continuity exercise concentrating on contemporary concerns and issues.

    Who should attend?

    • This workshop is aimed at directors and managers with responsibility for business continuity and managing risk within their organisation

    About Commercial Initiatives

    • The workshops will be run by Commercial Initiatives, a company with 16 years of housing industry experience in business continuity and emergency planning.

    Confirmed speakers:

    David Leigh is Managing Director and formed Commercial Initiatives in 2001 as a Business Continuity consultancy and has become the leading expert in the housing sector. He has dealt with associations large and small with many still using his plan format. In 2010 City West Housing Trust, one of his clients had a major gas explosion at one of its properties, resulting in 400 homes being damaged. The organisation gave huge credit to David and Commercial initiatives, without whom they said a full recovery would not have been possible.  This led to a huge increase in business for Commercial Initiatives in this sector. After 18 years in the Business Continuity industry, David can claim to have worked with some 80 or more housing associations who now use their plans.

    Chris Ledsham who is lead consultant joined David in 2011 and has worked with David and his clients since then. Chris brings military background too business continuity and understands the importance of the exercise process which underpins a good business continuity plan. Chris has brought a new depth of experience to these exercises which are now being delivered virtually in light of the code situation.

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    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Programme: 

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start18 Nov 2020 10:00
    • End18 Nov 2020 15:00

    Getting your Equality Impact Assessment right

    Details

    Getting your Equality Impact Assessment right

    Virtual workshop

    Getting your Equality Impact Assessments right has never been important. Gain the knowledge and support you need at this virtual workshop. 

    Equality Impact Assessments (EqIAs) are an important tool in assessing policies and projects to ensure that they are accessible to all people, such as employees or tenants.

    They are particularly important at this time when many new policies and initiatives are being introduced to deal with the exceptional situation that the coronavirus pandemic has caused.

    This course is designed to give you a practical walkthrough on how to carry out an EqIAS. It is intended that delegates will go away with the knowledge and confidence to start carrying out EqIAs in their organisation.

    You will learn:

    • The background and legal basis to Equality Impact Assessments
    • When to carry out EqIAs, who to involve and what to assess
    • How to work through all the stages of carrying out an Equality Impact Assessment
    • Screening
    • Planning and Setting up the EqIA team 
    • Collecting information
    • Analysing the information and assessing the policy’s impact
    • Making a decision about how to move forward
    • Drawing up an action plan
    • Top tips

    Ran by Colin Heyman, Lead Associate of the Equality and Diversity Network, he will bring his years of experience as a trainer and consultant to this course.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Programme: 

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start19 Nov 2020 09:30
    • End19 Nov 2020 15:45

    The Housing Management Network annual conference 2020: Housing management in the covid era

    Details

    The Housing Management Network annual conference 2020: Housing management in the covid era

    Virtual conference

    Stories from the frontline

    The last few months have drastically changed the housing management landscape – perhaps forever!

    Social landlords stepped into a void during the Covid-19 outbreak, providing support for tenants and communities in ways they have never done before and putting the needs of vulnerable people at the top of their list of priorities.

    Where the importance of frontline roles in many different sectors had previously been often overlooked, the vital services provided by these staff have now been given the limelight they deserve.

    Whilst the world moved towards more and more virtual and digital contact to fight the spread of the virus, the power and importance of human connections also came into sharp focus.

    This conference will explore the changing world of frontline staff in the Covid-19 era, how our roles and responsibilities are developing in response and what the future might look like for housing management teams.

    We’ll hear from people across the housing sector, looking at best practice and examples of innovative initiatives, as well as ideas for changing services.

    Details of sessions:

    The Social Housing White paper: Are tenants voices really being heard? 

    • The social housing white paper is now more than two years in the making – with Brexit and then Covid-19 delaying its launch. But what will it mean for the way that housing providers deliver frontline services? And what have landlords been doing to prepare for future legislation that will demand a new relationship with tenants and put performance under greater scrutiny? 

    Tales from the frontline: how COVID is changing community services

    • The Covid-19 pandemic has once again thrust housing management to the forefront of the housing world. Whereas frontline teams have often played second fiddle to development in the eyes of industry leaders, the pandemic has shown that it is these services that are housing’s core offer. But how have landlords adapted the way they have been supporting their customers, people, and businesses? How can we keep staff safe while keeping essential services going? And will the wraparound care offered by landlords at the start of the pandemic be sustainable in the long term?

    What next for housing’s digital revolution?

    • Digital transformation has been hot on the agenda of housing management teams for more than a decade.
    • The coronavirus outbreak has highlighted that more needs to be done as we look to virtual solutions to keep us connected.
    • But how do we strike the right balance between technological efficiency and effectiveness and the human interactions that are so vital for relationships and wellbeing? 
    • In this session we will hear from Halton Housing’s new CEO Liz Howard on her plans to reform an organisation that was once the flagship of housing’s digital revolution.
    • Along with how supported housing providers are making better use of digital technology and BT Openreach on how they are rolling out Fibre broadband to high-rise blocks across the country.

    The future of the housing manager

    • The role of housing managers is constantly evolving. Austerity has seen frontline officers take on more complex services that had traditionally been run by other agencies. Covid-19 and the White Paper will once again see services changed.
    • In this session Jane Porter, Chief Operating Officer at Optivo reflects on how the organisation is preparing her team for the future.

    Housing’s poverty problem 

    • Many of the problems housing officers must deal with daily – from ASB to substance abuse – can be linked stem back to one core challenge – poverty.
    • So, what should be the role of housing providers in addressing this huge social issue, and what frontline services can realistically make the biggest impact?
    • In this session we’ll hear from some of the UK’s biggest charities on how poverty in Britain is on the rise and its impact on our communities before breaking off into a series of workshops looking at best practice across the industry.  

    Please note, this event will take place virtually, via Zoom.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Sponsored by:

    All pay

    Programme:  

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    The Housing Management Network

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start19 Nov 2020 10:00
    • End19 Nov 2020 13:00

    Anglo-Dutch Innovation Lab – the housing association of the future

    Details

    Anglo-Dutch Innovation Lab – the housing association of the future

    Virtual workshop

    A workshop for housing professionals from the UK and the Netherlands to discuss ideas for the future form and function of social housing organisations.

    HQN has joined forces with Dutch housing network CorpoNet to set up an Innovation Lab, bringing together housing professionals, tech experts and academics to discuss, debate and demonstrate hot topics that will help to shape an exciting future for the social housing sector.

    By working together and focusing on innovation and entrepreneurship, we hope the Innovation Lab will provide a catalyst for genuine transformation and collaboration.

    This virtual workshop is the first of what we hope will be a series of themed events that will attempt to answer the following questions, all integral to building the housing associations of the future.

    Key topics include:

    • How can we develop and innovate energy-neutral homes? What can we do with our existing stock?
    • How can we use smart, IoT and predictive technology to improve the lives of our residents while saving us time and money?
    • What role should housing associations play in the quality of life in neighborhoods and communities?
    • How do we embed customer-centric design and ‘putting the customer first’ into our culture?
    • What opportunities does technological innovation offer the housing sector? How do we harness this and work in collaboration with others?

    Full programme and speakers to be announced shortly.

    This workshop is free to attend for Housing Quality Network members.

    find out more

    Meet At

    Further information

    Delegate fees:

    HQN members - FREE
    Members of any other HQN network: £60*
    Non-members: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start24 Nov 2020 10:30
    • End24 Nov 2020 12:30

    Understanding the impact of Covid-19 on housing options, affordability and the UK housing market

    Details

    Understanding the impact of Covid-19 on housing options, affordability and the UK housing market

    Virtual workshop

    How have consumers’ attitudes, behaviours and finances changed as a result of Covid-19, and what are the implications for their housing choices and the housing market?

    These are key questions housing providers face when working out their future business plans and development strategies especially when deciding what to build, where to build and who the homes are for.

    This virtual workshop, led by customer insight specialists CACI, will explore the following:

    • How public attitudes and behavior have changed as a result of Covid-19 and what this means for the housing market
    • Who is most likely to be affected financially through job losses and lower incomes? What does this mean for their housing options?
    • What is the outlook for future development plans and tenures such as shared ownership?
    • Is the affordable home ownership market over reliant on first-time buyers? What do we know about their incomes, and mortgage availability?
    • How are we engaging with different customer groups? Are we getting our communication strategies, right?

    Who should attend?

    This event is essential for business strategy, customer insight, development and sales teams with an interest in the future shape of the UK housing market and the likely impact of Covid-19 on the affordable housing sector.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £150.00 *
    Members of any HQN network: £99.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start26 Nov 2020 10:30
    • End26 Nov 2020 15:00

    The Asset Management Network annual conference 2020 – the shape of things to come

    Details

    The Asset Management Network annual conference 2020 – the shape of things to come

    Virtual conference

    With wide-ranging reforms on the way, asset management teams can get up to speed with the big issues, latest ideas and future thinking at this year’s annual conference.

    The Social Housing White Paper, the Building Safety Bill and zero-carbon ambitions set out in the Future Homes Standard will lead to significant changes in the way our housing stock is built, managed and regulated in the coming years.

    But with Covid-19 disrupting day-to-day operations and landlords facing a rising number of disrepair claims as a result of the Fitness for Human Habitation Act, how can asset teams get ahead of the curve to ensure their strategies are fit to meet future requirements?

    For this year’s virtual Asset Management Network annual conference, we will bring you up to speed with the big issues coming your way, assess the key opportunities and challenges and provide possible solutions to some of your ongoing dilemmas – all in the space of three hours.

    Combining practical advice with strategic thinking and some future gazing, sessions will include:

    • The Social Housing White Paper – what new consumer regulations, KPIs and a refreshed Decent Homes Standard might mean for you and your residents
    • The Building Safety Bill – understanding your legal requirements for buildings over 18ft
    • The Future Homes Standard – are your development plans on track to meet the government’s zero-carbon ambitions? How does this tie into your wider decarbonisation strategy?
    • Leadership in asset management – who is driving the agenda in your organisation and do the board and executive team understand the significance of what’s around the corner?
    • How do we put residents front and centre in our asset management strategies? Do we really understand their priorities?
    • With Covid-19 lockdown measures here to stay, what does it mean for future repairs? Are we about to see a fresh wave of complaints and disrepair claims?
    • How data, intelligence, and digital solutions can be used to our advantage.

    Confirmed speakers include:

    • Chair: Mike Victory-Rowe, HQN associate
    • The Regulator of Social Housing
    • Jess McCabe, Deputy Editor, Inside Housing
    • Thomas Fountain, Head of Asset Management, Clarion
    • Neal Ackcral, Chief Property Officer, The Hyde Group
    • Rose Bean, Director of Asset Management and Regenerarion, Radian/Abri
    • Jesse Meek, Head of Asset and Innovation, Sovereign Housing Association
    • Rose Klemperer, Senior Associate – social housing, Pennington Manches Cooper LLP
    • Steve Ellard, Strategic Asset Manager, Beyond Housing & NHF & 24housing Young Leader of the Year 2016 
    • Bryn Shorey, Director of Property, Westward
    • Laura Rowley – Associate, Real Estate Litigation
    • Ben Robinson – Partner, Real Estate Litigation
    • AJ Eaton, Divisional Director, Mi-Space
    • Nicholas Doyle, Director, Adecoe
    • Austin Baggett, Managing Director, Sava
    • Plentific

    Please note, this event will take place virtually, via Zoom.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Sponsored by:

    Plentific

     

    Programme:      

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    Find out more about the Asset Management Network

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start26 Nov 2020 13:30
    • End26 Nov 2020 16:30

    Safe as houses: The safety challenges ahead for leasehold teams

    Details

    Safe as houses: The safety challenges ahead for leasehold teams

    Virtual workshop

    Safety is very much the watchword for leaseholders in 2020. It is top priority.

    The Building Safety Bill and Fire Safety Bill have been progressing through Parliament. The government wants to improve building and fire safety so residents will feel safer in their homes.

    The Grenfell Tower Inquiry is still very much in the public eye. Cladding remains a highly contentious issue. The Hackitt Review found fundamental flaws in the system and called for reform and a change of culture. The onus should now be on everyone involved to manage the risks and enforce high standards.

    Now is the time to get safety absolutely right. Administering building safety, gas safety and fire safety remains the responsibility of leasehold teams. There’s no margin for error. You simply have to be… as safe as houses. 

    This online seminar looks at all the safety challenges ahead. 

    Seminar sessions

    Building safety: John Gargan, Associate with the Leasehold Network, looks at the implications of the Building Safety Bill for leasehold teams.

    Gas safety: Dean Battley, Head of Large Business and Stakeholder Relationships at Gas Safe Register, highlights the latest gas safety issues for housing landlords, and looks at some of the things that leasehold landlords must be aware of, and tend to overlook or get wrong.

    Fire safety: Tony Bolder, HQN Associate, Independent Fire Safety Specialist and Fire Risk Assessor, will take you through all the latest ‘need to know’ on fire safety.

    Financing safety improvements: Adrian Shaw, Head of Service Charges at Clarion, delves into how safety can be financed through service charge structures.

    The legal side of safety: Tristan Meears-White, Solicitor at Ward Hadaway, will set out the key legislative changes and highlight the consequences of getting it wrong.

    Tribunal case study: Deborah Viljoen, Head of Home Ownership, will take us through their high profile tribunal case study on fire safety, how and why they were successful, and what you can learn from their experience of the case.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start02 Dec 2020 10:00
    • End02 Dec 2020 12:30

    GDPR - managing data protection and cyber risks during the pandemic

    Details

    GDPR - managing data protection and cyber risks during the pandemic

    Virtual workshop

    The global Covid-19 pandemic has proved challenging for all organisations and has certainly accelerated the agile working agenda for many housing associations. 

    Working remotely has become the ‘new norm’ and looks set to continue for the foreseeable future. And while it brings many benefits, it also increases the number of cyber-related risks within the sector. 

    This practical workshop, led by HQN GDPR expert Jill Jones, will:

    • Explore the cyber challenges housing providers now face and provide practical tips and advice on how data protection risks can be effectively managed
    • Examine the increased threat of cyber-related incidents and the practical steps that you can take to mitigate these risks
    • Provide expert advice on how you can stay on top of your organisation’s GDPR requirements whilst working remotely.

    About Jill Jones

    Jill has over 15 years’ experience in governance, assurance, health and safety and risk management. She has worked predominantly in the social housing and charitable sector for the last ten years. As a registered risk practitioner, Jill specialises in risk management services, compliance with GDPR and business continuity/emergency planning. She created and then chaired Risk Forum Wales for a number of years to improve risk practices in the social housing sector. She is a regular speaker at national events and has had several articles published in the field of risk management and social housing. 

    This workshop will also take place on 11 November 2020.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start02 Dec 2020 13:30
    • End02 Dec 2020 15:30

    Bringing customer journey maps to life

    Details

     Bringing customer journey maps to life

    Virtual workshop

    Understand how to create customer journey maps that engage the whole organisation and lead to better services at these interactive virtual workshops.

    Customer journey mapping has become a key process for housing providers as they try to better understand and improve their relationship with residents.

    But how do you turn a paper exercise into something meaningful and ‘real’ for the whole organisation that ultimately leads to better services?

    To truly understand the ‘customer experience’, it is important to map the flow of how a customer becomes acquainted, uses and follows-up on a service offering. But how this customer journey information is used varies from organisation to organisation. For example, it could chart an existing customer journey or be used to develop an ambition for the future.

    Where customer journey mapping often falls down, however, is that it remains stuck with an individual or team and has limited visibility across the wider organisation. Although ownership of the customer journey map is critical, this lack of stakeholder engagement can also mean important elements of the journey are missing or support processes are missed out.

    The map therefore needs to be documented in a way that everyone can easily understand it and needs to be formatted in an intuitive way. But building one and acquiring the right insight can be a rather overwhelming task without the right tools and understanding.

    Thankfully, help is at hand. Leading service design agency Hellon, which has been responsible for hundreds of creating customer journey maps across many different sectors, social housing included, are delighted to share their expertise with housing professionals at these exclusive workshops.

    The virtual sessions will explore:

    • How to bring your customer journey map to life - tools and techniques
    • The benefits of treating the customer journey as a living document
    • How to involve stakeholders in creating a customer journey
    • What insights are required from the customer and how best to acquire them
    • How to turn a journey map into an emotional map.

    The workshop will combine theory with a set of reflective exercises and a showcase of inspirational case studies and methods to gain a better pragmatic understanding of the methodology.

    The session will be led by:

    Andreas Pattichis - Lead Service Designer, Hellon

    Andreas is a Nordic designer with a Mediterranean twist. As a lead service designer, he has worked in a variety of industries through the multifaceted nature of working in creative agencies. His co-workers describe him as full of energy, and excited about anything set onto his plate. Andreas has a strong academic background in the field of service design, which has allowed him to explore many sides of the field, with a keen interest in the development of a business mindset and an understanding of the opportunities in digitalisation. His biggest passion is working with people, with strong public speaking skills and an interest in exploring new methods for facilitating co-creative sessions. He has strong design lead skills, ensuring success and on-time delivery of any project. 

    Elisa Facondo - Senior Service Designer, Hellon

    Elisa is a versatile designer who is strong in both visual design and service design. Her service design expertise ranges from user research, customer interviews and designing workshop structures, to concept design and prototyping.  She is passionate about creating visual solutions that can communicate ideas to people on any level: from presentations and workshop visual support to full brand identities and activation creation. With degrees in Service and Interior design, Elisa communicates things 360°: thinking of the customer journey from start to end and looking at customer experience from several points of view.

    Eloise Smith-Foster - Service Designer, Hellon

    Eloise is an experienced, value-led and research-driven service designer.  Her practical experience in Germany and the UK, combined with a Master of European Design from the Glasgow School of Art, Aalto University and KISD University enables her to draw upon diverse methodologies and intercultural design expertise gained across Europe. She confidently undertakes insight driven projects end-to-end; from trend analytics and user research, to concept development, prototyping and delivery.  She is experienced in working across products, services and systems, with a particular focus on long term business opportunities due to her grounding in futures research.

    Who should attend?

    This workshop is for anyone who is involved in defining their tenant/homeowner experience or wishes to get a better understanding on how to utilise a journey map in their day-to-day business.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session.

    Programme:  

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start03 Dec 2020 10:30
    • End03 Dec 2020 14:30

    The Residents’ Network annual conference 2020 – A practical guide to the Social Housing White Paper

    Details

    The Residents’ Network annual conference 2020 – A practical guide to the Social Housing White Paper

    Virtual conference

     

    Find out what the long-awaited White Paper means for social housing landlords and residents at this year’s virtual Residents’ Network annual conference.

    With the Social Housing White Paper expected to land a matter of days before this year’s Residents’ Network annual conference, this will be one of the first opportunities to get the lowdown on what the key proposals mean for the future relationship between landlords and tenants.

    At this year’s virtual conference, delegates will get to hear direct from some of the key players involved in the White Paper along with instant reaction from residents and social housing providers.

    The long-awaited White Paper, delayed by Brexit, the general election, and the coronavirus pandemic, sets out the government’s vision for the future of social housing in England.

    The key proposals are designed to ensure that those living in social housing ‘be treated fairly, and with dignity and respect’ by:

    • Transforming the way social housing is run and regulated alongside wide-ranging reform to building safety laws
    • Ensuring landlords prioritise safety, repairs and maintaining good quality homes
    • Providing services that have residents’ needs at the heart of them
    • Empowering residents to get complaints sorted quickly and get redress when things go wrong
    • Ensuring that residents are listened to and respected
    • Making landlords more accountable for their services.

    This year’s Residents’ Network annual conference will address these key areas of the White Paper and hear from housing providers who have already acted on some of the recommendations (originally set out in the 2018 Green Paper).

    The conference will also look at the effect Covid-19 has had on resident engagement, involvement and scrutiny.

    Full speaker line-up to be announced shortly.

    Please note, this event will take place virtually, via Zoom.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £150.00 *
    Members of any HQN network: £99.00 *
    Members of the Residents' Network: One FREE resident place

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    The Residents' Network

    • Event TypeHQN Event (Virtual)
    • VenueVirtual masterclass
    • Start08 Dec 2020 10:00
    • End08 Dec 2020 12:30

    Preventing fraud masterclass

    Details

    Preventing fraud masterclass

    Virtual masterclass

    Public sector and housing fraud are on the rise. This workshop, led by a former local authority Chief Internal Auditor, will help you to prevent frauds and highlight potentially fraudulent activity.

    Public bodies including social housing providers need to collectively raise their game and learn from others to tackle fraud more effectively.

    That is the verdict of the Auditor General for Wales who says fraudsters have taken advantage of the COVID-19 lockdown with a significant increase in fraudulent activity across the UK and an unprecedented number of scams linked to the virus.

    This virtual workshop, presented by Ian Parker, will provide expert guidance on how businesses can protect themselves - preventing fraud and introducing systems that identify fraudulent activity as soon as possible.

    As a former Chief Internal Auditor for a local authority, Ian has investigated over 20 different frauds. He will draw on his experience and talk through case studies which provide an insight into how those frauds occurred and the actions you can take to minimise the opportunity for it to happen in the future.

    This workshop will:

    • Highlight the most common types of fraud in the social housing sector
    • Outline what to do if you uncover a fraud
    • Set up systems and processes which enable you to take action promptly to prevent fraud from happening or make sure it's highlighted as quickly as possible.

    About Ian Parker

    Ian Parker has worked in the public sector for over 40 years. He has worked in senior positions in local government (including internal audits) and has been the finance director at four RPs. Ian has worked as a consultant for the last 10 years and is HQN’s lead on finance and value for money.

    find out more

    Meet At

    Further information

    Delegate fees:

    Housing Finance Network members: One free place and additional places £99*

    Full price: £175.00 *

    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Programme: 

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start09 Dec 2020 10:30
    • End09 Dec 2020 13:30

    The robots are here! New technology for rent, income and tenancy sustainment teams

    Details

    The robots are here! New technology for rent, income and tenancy sustainment teams

    Virtual Workshop

    In the drive to maximise income, sustain tenancies and support residents, housing providers need to stay ahead of the game.

    To keep you at the cutting edge of income management and tenancy sustainment, this one-off virtual event will showcase some of the new technology currently available and how it is being used by housing providers.

    In the age of Covid-19, new ways of working have become essential. Digital transactions are on the rise but the need to build closer relationships with residents, especially those with a vulnerability,  has never been more important.

    Technology can help reduce the administrative burden on teams by helping to automate key processes, freeing up more resource and capacity  to focus on engaging with residents to help them manage their household finances and, ultimately, keep them in their homes.

    Not only that, but the ability to access real-time rent and tenant data at the press of a button on an easy-to-read dashboard is enabling teams to make more proactive decisions, rather than reacting when a problem arises.

    Whether you’re from a housing association or local authority, this event will provide you with practical tips, expert guidance and the tools, techniques and technology to modernise your income service.

    Speakers:

    • Mark Walker, Head of Income, Optivo
    • James Massey, Strategy Director, MRI Social
    • Steve Tigar, CEO, Money Dashboard
    • George Unsworth, Founder, Mortar Works
    • Credit G (speaker tbc).

    Full line-up to be announced shortly.

    This workshop is ideal for anyone interested in rent collection, arrears management, tenancy sustainment, housing support, lettings and allocations, and generic housing management as well as business transformation and IT teams.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start10 Dec 2020 10:30
    • End10 Dec 2020 13:00

    The housing law review of the year

    Details

    The housing law review of the year

    Free to members

    Virtual workshop

    Get up to speed with the latest changes to housing legislation, policy and case law with our popular housing law review.

    As we head towards the end of a year unlike any other, HQN is teaming up with leading social housing solicitors Birketts LLP to look back on the key housing events of 2020 and look ahead to what’s in store for 2021.

    Key topics will include:

    • Case law roundup – the six biggest housing cases of 2020
    • Tackling ASB – what tools in the legal toolbox have proven successful in 2020 and why?
    • A Disrepair/ Fitness for Human Habitation update – tips, traps and best practice
    • Brexit, the Human Rights Act and housing law – all change in 2021?
    find out more

    Meet At

    Further information

    Delegate fees:

    Housing Quality Network members: FREE 
    Members of any other HQN network: £150.00*
    Full price: £175.00*

    Free place will be taken from your membership allowance

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    In association with:

    Birketts

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start10 Dec 2020 11:00
    • End10 Dec 2020 15:00

    Challenging the status quo

    Details

    Challenging the status quo

    Virtual workshop

    Being a leader is not just about being a Chief Executive or a Senior Director. There are opportunities to lead all the time, even if you are not in a management position.

    This event will hear from some of those who have seized an opportunity to lead, benefitting themselves and their organisations in the process.

    Some are still in the early stages of their careers leading on big internal projects, while others have risen from the bottom and now have a seat at the top table. What is that journey like? Sometimes it feels like a lifetime away, but with the right choices and application, it is not an unachievable dream.

    This event is aimed at those aspiring young leaders in your organisation: from frontline professionals looking to take a lead and move up in the organisation, to those who have previously turned down the opportunity to lead on big internal tasks and may now want to step up.

    As a sector, housing talks a lot about succession planning and investing in the talent already in organisations, and this is a perfect event for organisations to send their aspiring leaders to.

    This event will include the final of Housing's Next Generation.

    Housing's Next Generation

    Confirmed speakers and judges:

    • Shauna Hutchinson, Resident Involvement Officer, Network Homes
    • Alistair McIntosh, CEO, HQN
    • Scott Summers, CEO, FuzzLab
    • Matthew Walker, CEO, Leeds Federated HA
    • Katie Bond, Group Director of Sales and Building Safety, Notting Hill Genesis
    • Katie Barker, HR Business Partner, Grand Union HG
    • Jimmy Overill, Development Manager, Homes England
    • Joe Hughes, Neighbourhood Management Officer, South Liverpool Homes.
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £100.00 *
    Members of any HQN network: £75.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session.

    Programme: 

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start15 Dec 2020 10:30
    • End15 Dec 2020 14:30

    The state we’re in – making sense of life after 2020 and what it means for housing

    Details

    The state we’re in – making sense of life after 2020 and what it means for housing

    Virtual workshop

    A must attend event for senior housing professionals trying to make sense of the world and the future role of their organisations. Brought to you in association with Mobysoft.

    As 2020 draws to a close, HQN is bringing together some of the country’s top thinkers, strategists, and agents of change to give the housing sector’s leaders a welcome tonic ahead of fresh challenges to come.

    Practical Futurist Andrew Grill, RSA Chief Executive Matthew Taylor and Resolution Foundation Director Lindsay Judge are among an outstanding line-up of speakers who will share their thoughts on the state of the nation and the wider world at the end of a year like no other.

    Covering everything from coronavirus and Brexit to Black Lives Matter, the US election and domestic policy issues, our popular review of the year event will give senior housing professionals the opportunity to draw breath and take stock of everything that has happened while providing a roadmap for the future.

    Designed to provide inspiration and ideas (with a dose of reality), the event couldn’t come at a better time for housing’s leadership teams.

    In addition to getting to grips with the day-to-day challenges posed by the pandemic, the social housing sector is facing significant legislative and regulatory changes that will fundamentally reform our relationship with residents and the way our properties are managed.

    Central to this is the Social Housing White Paper which is expected to land in the final two weeks of November. This event is the perfect opportunity to get up to speed with the key recommendations.

    Chaired by HQN Chief Executive Alistair McIntosh, key sessions include:

    • Understanding the big picture – the future of society
    • A renewed sense of purpose – the future role of housing organisations
    • Finding the leaders of tomorrow
    • Tackling inequality and the underlying causes of poverty
    • The workplace of the future
    • Delivering digital change through disruption
    • The Social Housing White Paper – rebalancing the landlord-resident relationship
    • Reflections on the Grenfell Inquiry

    Keynote speakers:

    Andrew Grill – the Practical Futurist

    Futurist keynote speaker and former IBM Global Managing Partner, Andrew Grill is a top-rated presenter and commentator on issues around digital disruption, the workplace of the future, emerging technologies such as artificial intelligence, digital diversity and employee advocacy.

    Matthew Taylor, Chief Executive, RSA

    Matthew Taylor has been chief executive of the RSA since 2006. Prior to becoming CEO, Matthew was chief adviser on political strategy to then Prime Minister Tony Blair. He was the director of the Institute for Public Policy Research between 1999 and 2003, has written numerous articles, and is a regular panellist on Radio 4’s Moral Maze. He tweets as @RSAMatthew. Matthew blogs on topics ranging from policy, politics, public service reform and cultural theory to the RSA itself.

    Lindsay Judge, Research Director, The Resolution Foundation

    Lindsay joined the Resolution Foundation in February 2016 as a senior research and policy analyst. She previously worked at Child Poverty Action Group, the World Bank and Oxfam where she developed policies to assist those on low incomes as well as researched the politics of poverty reduction. She leads on housing and agency workers.

    Full speaker line-up to be announced shortly.

    Who should attend?

    • Chief executives
    • Board members
    • Executive teams
    • Senior management teams
    • Heads of service.
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Sponsored by

    Mobysoft

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

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