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  1. Housing Ombudsman workshop: Spotlight on repairs

    Details

    Housing Ombudsman workshop

    Dissatisfaction with day-to-day (‘responsive’) repairs accounts for over a third of complaints made to the Ombudsman each year.

    Living in a home in a poor state of repair can have a significant impact on residents. It can cause stress and frustration, and damage the ongoing relationship with the landlord.

    Delivering a good repairs service is a high priority for landlords and many handle complaints very well – but there is room for improvement.

    HQN is once again delighted to be partnering with the Housing Ombudsman Service on this new series of practical and interactive workshops.

    The half-day workshops will be delivered by the Ombudsman's own expert trainers and will focus on the following themes:

    • How the Housing Ombudsman Service investigates repairs complaints – what you need to know
    • Understanding the key causes of repairs complaints
    • Preventing common complaints
    • Understanding the responsibilities of all parties
    • Speeding up response times and closing complaints early
    • Better record keeping
    • Lessons learned
    • Your questions answered.

    The session will also look at the application of the Dispute Resolution Principles in dealing with repairs complaints.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

    This event is also taking place in ManchesterChesterLeicester and London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £160.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Map and directions

    Download map and directions

    Programme:

    Click here to download programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  2. Co-designing services for customer-centric organisations

    Details

    Co-designing services for customer-centric organisations

    With a renewed focus on building trust between residents and landlords, co-designing services can play a key role in putting customers at the heart of what we do.

    Most if not all housing providers would claim to be customer-centric, but there is often a disparity between the self-perception and the reality.

    How many organisations can genuinely say that they see the world from their residents' point of view? And how many sit down, listen and co-create their services with them?

    A service that is designed, delivered and maintained without involving customers is built on sand but all too often we take a one-size-fits-all approach that can't possibly take into account the needs of every resident.

    Co-designing services has never been more important. With a renewed focus on building trust between residents and landlords, co-designing services can play a key role in putting customers at the heart of what we do.

    And in a digital world where we are encouraging more people to interact online and 'self-serve', it can be an essential element of making sure we get things right.

    Combining key note sessions with interactive workshops, key themes for the day include:

    • Co-designing services – the Hellon approach
    • How to empower change and embed a customer-centric culture across your organisation
    • Building trust, driving engagement - how co-design can work for social housing providers
    • Using co-design to create excellent digital services.

    This event is essential for the following:

    • Customer service executives
    • Business transformation teams
    • Customer service directors
    • Heads of customer service
    • Executive directors of service and transformation
    • Business transformation teams
    • Head of customer experience
    • Customer insight teams
    • Digital
    • Operation directors.

    Confirmed speakers:

    • Timo Pätiälä, Managing Director, Hellon
    • Andy Pattichis, Lead Service Designer, Hellon
    • Rich Stockley, Social researcher & Head of Research and Engagement for Surrey CC and SHHCP/Interim Insight and Feedback Lead at NHS England

    About Hellon

    Hellon was established in 2009 and has been expanding rapidly by challenging traditional business development by utilising a customer-centric approach and design methods. It has offices in Helsinki and London and has worked with companies in more than 20 countries.

    About Rich Stockley

    Rich has extensive experience delivering patient-focused and innovative solutions using co-design/co-production as an approach, and has been working in various user research/ insights roles within NHS England. He will be joining us in Birmingham to present some of the work he has been conducting including a collaboration with Hellon called Co-Lab, a Participatory Design Game which aims to support groups of mixed stakeholders to align on ways of involving citizens in healthcare service development and co-creation during projects.

    Sold out

    To join our waiting list, please email events@hqnetwork.co.uk 

    find out more

    Meet At

    Delegate fees:

    Full price: £219.00 *
    Members of any HQN network: £160.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    In partnership with:

    Hellon

    Map and directions:

    directions

    Programme: 

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  3. Final reminder – are you ready for the new Rent Standard?

    Details

    Final reminder – are you ready for the new rent standard

    Hear direct from the Regulator of Social Housing at this special event

    From 1 April 2020, housing associations and stock-holding local authorities will be expected to comply with the Regulator of Social Housing's new Rent Standard.

    Following an extensive consultation period, RSH launched the final version of the standard late last year confirming the two key changes:

    • Aligning the regulation of rents charged by stock-holding local authorities with that of registered providers
    • To restrict rent increases on social rent and affordable rent properties by up to CPI+1% annually from 2020 for a period of at least five years – striking a balance between the interests of landlords, tenants and taxpayers.

    As a result of the changes, HQN has been inundated with technical questions about what the Rent Standard means for organisations, many of which were answered at our popular 2020 vision events back in the autumn.

    Now, we are delighted to be teaming up with the Regulator of Social Housing for a one-off 'final reminder' event providing an opportunity to double-check your approach is in line with RSH thinking and get any last minute queries answered by our team of rent compliance experts.

    Key themes to be covered on the day include:

    • The new Rent Standard – a final reminder on what you need to know
    • '2020 limit' – understanding new terminology and adhering to the guidance
    • Compliance with the assurance monitoring framework – looking at the various rent types and the management of legacy stock, ie, varying rent types on different cycles/rules
    • Review best practice around compliance with legislation and regulations to demonstrate adherence to all relevant law and RSH regulations
    • Compliance with the risk management and internal controls assurance framework – for example, to monitor, report on and comply with s106 planning agreement housing provisions with rent conditions cyclically and ensure robust procedures are in place
    • Developing a rents compliance KPI framework
    • What the new Rent Standard means for stock-holding local authorities.

    Speakers:

    • Chair: Alistair McIntosh, Chief Executive, HQN
    • Jonathan Walters, Deputy Chief Executive, Regulator of Social Housing
    • Pete Maris, Rent Analyst, Metropolitan Thames Valley
    • Emma Turay, Head of Rents and Service Charges, Notting Hill Genesis (TBC)
    • Nick Billingham, Partner, Devonshires.

    Who should attend?

    This event is essential for the following:

    • Finance, risk assurance and compliance teams
    • Finance or housing management rent setting/review teams
    • Data governance teams.
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 24 January 2020.

    *Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Programme:

    Click here to download the programme

    Map and Directions:

    Click here to download directions to the venue

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  4. IFSM-accredited Fire Risk Assessment for general needs, sheltered and extra care accommodation (three-day course)

    Details

    IFSM-accredited Fire Risk Assessment for general needs, sheltered and extra care accommodation (three-day course)

    Expand your fire risk assessment knowledge and experience with this comprehensive and accredited, three-day training programme.

    Specifically designed for the housing sector, this course will give you an understanding of fire safety issues in general needs high and low rise flat blocks and sheltered & extra care housing schemes, and will provide the basics or complement your existing knowledge.

    As well as giving you an awareness of current fire safety legislation and a detailed understanding of the risk assessment process, it also offers a practical hands-on experience when you undertake an actual fire risk assessment as part of the final day assessment, allowing you to put in to practice what you have learned throughout the course.

    Developed with industry professionals, we’ve tailored this course specifically to focus on general needs high and low-rise flat blocks as well as sheltered and extra care accommodation in England and Wales, so you can be assured that the content is relevant to you.

    Expert guidance

    Our trainer, Bob Evans, has over 30 years’ experience in the Fire Service and almost 20 years as a fire safety consultant. With both the knowledge and the practical experience, Bob is well equipped to lead you through the three days.

    Who should attend?

    Delegates will be expected to have some background knowledge of fire safety but may have little or no experience in undertaking fire risk assessments. If you work in health and safety, asset management or are looking for an opportunity to develop your skills, this is for you.

    The Institute of Fire Safety Managers (IFSM) has accredited this course.

    Sold out

    This course is now sold out. To join our waiting list, please email events@hqnetwork.co.uk 

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £799.00 *

    Members of the Health and Safety network: £699.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Map and directions:

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueLondon
    • Start04 Mar 2020 10:00
    • End04 Mar 2020 16:00

    Are you ready for a national flu pandemic? A business continuity exercise

    Details

    Are you ready for a national flu pandemic? A business continuity exercise

    A century ago, a flu pandemic killed 50 million people and now the Coronavirus has broken out in China.  How would your business cope if it reaches the UK?

    With flu cases on the rise and the NHS once again feeling the strain this winter, it has never been more important for organisations to prepare for a national pandemic and ensure their business continuity plans are as robust as possible. But how do you bring this to life?

    HQN is teaming up with specialist business continuity experts Commercial Initiatives Ltd to provide practical, interactive advice designed to help you deliver a better programme for your staff, residents and other stakeholders.

    The day will highlight the critical role of the Business Impact Analysis (BIA), de-mystifying its purpose and content and explaining how it underpins all resilience plans.

    The day includes an exercise based on a multi-agency response to a national flu pandemic, which will be fully immersive and packed with ideas to re-invigorate your efforts to embed business resilience within your own organisation.

    The day will focus on:

    • The Business Continuity Institute’s (BCI) practical and easy-to-follow Good Practice Guidelines 2018
    • Why it is vital to conduct a Business Impact Analysis
    • A practical mini exercise with a national flu pandemic as the scenario.

    Who should attend?

    People with responsibility for:

    • Business continuity
    • Disaster recovery
    • Crisis management
    • Health and safety professionals
    • Board members
    • Chief executives
    • Directors
    • Facilities managers
    • Asset managers.

    About Commercial Initiatives

    Commercial Initiatives has developed functional Business Continuity Management Systems for housing associations and other sectors for over 18 years. It brings together experts in the fields of incident management, disaster recovery, crisis communications and information security.

    This course will also be running in Birmingham.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 7 February 2020. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

  5. Housing Ombudsman workshop: Spotlight on repairs

    Details

    Housing Ombudsman workshop

    Dissatisfaction with day-to-day (‘responsive’) repairs accounts for over a third of complaints made to the Ombudsman each year.

    Living in a home in a poor state of repair can have a significant impact on residents. It can cause stress and frustration, and damage the ongoing relationship with the landlord.

    Delivering a good repairs service is a high priority for landlords and many handle complaints very well – but there is room for improvement.

    HQN is once again delighted to be partnering with the Housing Ombudsman Service on this new series of practical and interactive workshops.

    The half-day workshops will be delivered by the Ombudsman's own expert trainers and will focus on the following themes:

    • How the Housing Ombudsman Service investigates repairs complaints – what you need to know
    • Understanding the key causes of repairs complaints
    • Preventing common complaints
    • Understanding the responsibilities of all parties
    • Speeding up response times and closing complaints early
    • Better record keeping
    • Lessons learned
    • Your questions answered.

    The session will also look at the application of the Dispute Resolution Principles in dealing with repairs complaints.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

    Sold out

    To join our waiting list, please email events@hqnetwork.co.uk 

    This event is also taking place in BristolChesterLeicester and London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £160.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Programme:

    Click here to download the programme

    Map and Directions: 

    Click here to download directions to the venue

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  6. The heat is on – helping households to escape fuel poverty

    Details

    The heat is on

    The Warm Homes and Energy Conservation Act (2000) defines fuel poverty as “…A household living on a lower income in a home which cannot be kept warm at reasonable cost.”

    Why should housing providers be concerned?

    Some of the people affected will be your tenants, who may be experiencing health problems, alongside financial worries.

    Fuel costs, along with other pressures on household finances, can contribute to rent arrears and other debt and put tenancies at risk.

    Inefficient energy management in homes, including poor ventilation, can also contribute to a deterioration in the condition of the property, adding to longer term costs.

    Why should you attend?

    The heat is on will equip housing providers with a clear understanding of fuel poverty and some practical tips for introducing effective measures to support your tenants, households and communities to address this important issue.

    The conference is designed to help housing providers to develop their solutions to addressing fuel poverty at both a strategic and operational level.

    If you’re looking to build on your existing projects or kick-start a fuel poverty programme, this is the event for you.

    It’s also a great chance to network and share your ideas and positive practice.

    What will we learn at the heat is on?

    • The latest research findings on the scale and impact of fuel poverty across the UK
    • The business case for focusing on fuel poverty in your housing and tenancy strategies
    • Involving residents in a fuel poverty programme
    • Practical examples of effective fuel poverty measures, including:
      • Introducing effective energy efficiency advice to residents
      • Linking energy efficiency visits to wider financial inclusion support
      • Understanding and making the most of fuel banks
      • Partnership working between income, tenancy and asset management teams and external agencies to build a community-led fuel poverty response
    • How modern technology is helping to maximise energy efficiency and reduce fuel bills  
    • How to develop a practical fuel poverty action plan and toolkit
    • Practical case studies from both local authorities and housing associations, including how one council has reduced heat loss by 77% and cold draughts by 32%, resulting in direct energy bill savings to customers.

    Speakers

    The event will be chaired by Justin Freeman, Director of Income Maximisation, ForViva. Justin is a practitioner associate of HQN’s Rent Income Excellence Network and has a wealth of experience in housing, especially income management and financial inclusion.

    Dr Graeme Sherriff Research Fellow at the University of Salford’s School of Health and Society and Associate Director of the University’s Sustainable Housing & Urban Studies Unit will summarise the latest research on the scale and impact of fuel poverty. Graeme has worked extensively with the local government, housing, voluntary and community sectors and is a founding member of the Fuel Poverty and Research Network.

    If you’re looking for take-away ideas from fellow practitioners, we’ve some great practical fuel poverty project case studies from…

    • Gemma Glass, Head of Financial Inclusion at Optivo
    • Stephen Dunstan, Director of Resources at Blackpool Coastal Housing.
    • Dave Tetlow, Energy Innovation Programme Manager at Nottingham City Homes, Dave will present an overview of NCH’s low energy portfolio and projects and Nottingham City Council's overall strategy, in line with the City's low carbon strategy. Delegates will learn how this strategic framework is impacting positively on fuel poverty within the City. NCH’s Energy Advice Officer, Doreen Whittaker will also be in attendance to share her knowledge and experience during the workshop sessions.

    Nicky Swetnam, Project Development Co-ordinator at National Energy Action, will explain NEA’s campaign work and the practical support available to households and frontline staff.

    Insulation solutions provider Q-Bot, will introduce their housing clients and showcase practical examples of energy efficiency enhancements and cost reduction to landlords and residents.

    So if you’re looking to kick-start your fuel poverty projects or just want some practical tips and new ideas, The heat is on is for you.

    Book now as places are going fast.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 31 January 2020. 

    *Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Programme:

    Click here to download the programme

    Map and Directions:

    Click here to download directions to the venue

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueYork
    • Start10 Mar 2020 10:00
    • End10 Mar 2020 16:15

    Managing compliance

    Details

    Managing compliance

    Join us for an informative day crammed full of useful information relating to key landlord safety compliance areas, such gas and other heating sources, asbestos management, water hygiene, fixed electrical inspections and passenger and other lifts and lifting equipment.

    Find out your responsibilities in terms of compliance, what you can do to ensure you are meeting the requirements of legislation as well as keeping your tenants safe in their homes. We’ll also have an overview of the key recommendations that came out of phase one of the Grenfell Tower Inquiry as we hear from the Director of Safety at L&Q who will tell us what they are doing to address those recommendations.

    We will be covering:

    Asbestos

    • What is your duty to manage?
    • Domestic surveys requirements (and re-inspections)
    • Survey scopes and understanding the ‘results’ of the survey

    Electrical safety – EICRs

    • Why risk-based programmes are important
    • Dealing with ‘Unsatisfactory’ actions (C1, C2, FI etc – timeline for remedial actions and prioritising re-wire programmes etc
    • Lessons learned from Regulatory Notices (England)

    Water hygiene/Legionella 

    • The ‘Causative Chain’ – what you should be focusing on to comply with the requirements of L8

    Passenger lifts, stairlifts, bath hoists, through-floor lifts

    • What are the requirements to ensure you comply with the Regulations and best practice in the sector – to ‘LOLER’ or not?

    Fire safety – where are we at? (Case study from L&Q) 

    • As an early adopter what have we learned?
    • Recommendations from the Grenfell Tower Inquiry (Phase 1 report) – what should organisations expect?
    • Building Safety Managers – are you ready?

    Who should attend?

    CEOs, board members, compliance managers and officers, directors and health and safety professionals.

    Those who attend will receive a complimentary copy of our landlord safety compliance toolkit.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 7 February 2020.

    *Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Programme: 

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueBristol
    • Start10 Mar 2020 10:00
    • End10 Mar 2020 16:00

    Nothing about us without us: co-production and resident involvement

    Details

    Nothing about us without us

    Specially-designed practical workshops for the HQN Residents’ Network for everyone with an interest in co-production and tenant involvement.

    "If you think that your organisation has areas that it can improve in terms of how you engage with your tenants, how you deal with repairs, how you put things right when they go wrong, don’t wait – just get in and implement those improvements. Ideally you’ll do so by co-designing those improvements with your tenants, adapted as necessary to meet local services and needs.” Fiona McGregor, Chief Executive, Regulator of Social Housing

    The Regulator of Social Housing’s message is clear – be proactive, embrace change and work with residents to deliver it. 

    It sounds easy and it is but you need to get to grips with the different approaches to co-production and design something that works for you – your organisation and your tenants.

    This specially designed workshop is for everyone interested in co-production and service user or tenant involvement. 

    It will cover:

    • What it is (and what it is not)
    • Why now – why the context is ripe
    • How to approach it with practical methods and techniques
    • How to make it work and deliver meaningful results.

    The day will be rich with models and illustrative examples both from housing and other sectors with plenty of opportunities for Q&As.

    The workshop will be delivered by Noreen Blanluet, Director at the Co-production Network for Wales: an independent organisation working to transform public services through co-production and involvement. The Network's primary focus is to grow good practice, and foster opportunities for learning and sharing across sectors.

    "Key to successful involvement activity is a recognition that it’s about effective relationships, with good communication, transparency and key values of honesty, trust and respect. This suggests that ‘how you do it’, is as important as what you do and chimes with wider findings from regulation work that it’s culture, values and behaviours which makes the critical difference between success and disaster." – Regulatory Board for Wales (The Right Stuff: Hearing the Tenants’ Voice, Review of Tenant Involvement in Wales, July 2019) 

    "For a housing association, good engagement goes beyond the interactions based around day-to-day service provision, such as collecting rents or documenting requests for repairs; it also goes beyond the traditional processes for responding to specific concerns when a customer raises an issue. In developing good engagement, housing providers have the opportunity to create an environment which supports customers to project their voice, and to take action - either independently or with their peers - to improve their community and local area." – Democratic Society

    About Noreen Blanluet

    Noreen is an experienced coach, facilitator and convenor. She’s been working as a co-production trainer and consultant, helping organisations shift to more citizen-centred approaches so has heaps of practical examples to share. Noreen is interested in lots of things – complexity, resilience, leadership, nurturing diversity and building community, innovation and continuous learning, relationships and most importantly kindness.

    This event it also being held in London and Manchester. 

    find out more

    Meet At

    Further information

    Delegate fees:

    Full price (staff): £299*
    Members of any HQN network (staff): £219*
    Full price (residents): £209*
    Residents’ Network members (residents): £129*

    Early bird non-members only£269.00 *

    Early bird pricing ends on 7 February 2020.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Programme:

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueBirmingham
    • Start11 Mar 2020 10:00
    • End11 Mar 2020 16:00

    Are you ready for a national flu pandemic? A business continuity exercise

    Details

    Are you ready for a national flu pandemic? A business continuity exercise

    A century ago, a flu pandemic killed 50 million people and now the Coronavirus has broken out in China.  How would your business cope if it reaches the UK?

    With flu cases on the rise and the NHS once again feeling the strain this winter, it has never been more important for organisations to prepare for a national pandemic and ensure their business continuity plans are as robust as possible. But how do you bring this to life?

    HQN is teaming up with specialist business continuity experts Commercial Initiatives Ltd to provide practical, interactive advice designed to help you deliver a better programme for your staff, residents and other stakeholders.

    The day will highlight the critical role of the Business Impact Analysis (BIA), de-mystifying its purpose and content and explaining how it underpins all resilience plans.

    The day includes an exercise based on a multi-agency response to a national flu pandemic, which will be fully immersive and packed with ideas to re-invigorate your efforts to embed business resilience within your own organisation.

    The day will focus on:

    • The Business Continuity Institute’s (BCI) practical and easy-to-follow Good Practice Guidelines 2018
    • Why it is vital to conduct a Business Impact Analysis
    • A practical mini exercise with a national flu pandemic as the scenario.

    Who should attend?

    People with responsibility for:

    • Business continuity
    • Disaster recovery
    • Crisis management
    • Health and safety professionals
    • Board members
    • Chief executives
    • Directors
    • Facilities managers
    • Asset managers.

    About Commercial Initiatives

    Commercial Initiatives has developed functional Business Continuity Management Systems for housing associations and other sectors for over 18 years. It brings together experts in the fields of incident management, disaster recovery, crisis communications and information security.

    This course is also being run in London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 14 February 2020. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    • Event TypeHQN Event
    • VenueManchester
    • Start12 Mar 2020 10:00
    • End12 Mar 2020 16:30

    Making estate regeneration happen

    Details

    Making estate regeneration happen

    HQN has teamed up with the communities team at the Pioneer Group to take a practical look at two real life case studies of sustainable regeneration in Castle Vale and emerging planning for community regeneration in Stockland Green. 

    The sector’s focus is on boosting housing supply, improving the quality of housing, destigmatising how social housing is perceived and finding new ways of engaging and empowering tenants in the delivery of housing solutions. There is a palpable belief and confidence that the housing agenda is on the front foot with a renewed optimism and energy. 

    However, one area where there is less policy definition is around wider neighbourhood regeneration – particularly inner and outer city housing estates. Stepping in to fill this policy void, the National Housing Federation are currently finalising their Great Places Commission report which identifies a key challenge around:  

    “…neighbourhoods, towns and cities in the Midlands and the North of England are not great places, and have not been for a long time. Long-term economic and social trends have served to entrench regional disparities and hold these places back. This is having a clear and measurable impact on people’s lives and on the national economy, and cannot be allowed to continue. It is in places like this that housing associations, together with local authorities, Universities, and other anchor institutions, are working alongside residents and community organisations to address local challenges and drive positive change. They are already making an impact, often with limited resources, but there is the potential to do so much more.”

    The workshop is broken into three parts:

    • The first part explores the national agenda for estate regeneration and innovative approaches for tackling the funding challenges 
    • The second part looks at the Castle Vale model of sustainable regeneration with a tour of the estate to see how the initial investment has been sustained with renewed focus on delivering wider social and economic regeneration 
    • The third part considers emerging approaches to scoping estate regeneration in Falcon Lodge, a neighbourhood with around 900 council homes in the Reddicap ward of Sutton Coldfield. 

    Participants will:

    • Hear about and visit a nationally recognised successful example of estate regeneration 
    • Find out about a community planning approach to regeneration
    • Learn about the current national debate on turning round problem estates 
    • Find out about a potential future model of housing regeneration looking at short term interventions driven by a community planning approach   
    • Explore funding opportunities. 

    They will go away with ideas and solutions to take forward within their organisations.

    Our facilitators for the day are Tim Brown and Ifor Jones

    Tim Brown is a long standing HQN associate, a qualified town planner and corporate member of the CIH as well as a senior research associate in housing and local government at De Montfort University. Tim was previously Director of the Centre for Comparative Housing research, board member and chair of a number of housing associations, director of two social enterprises. He is currently pioneering on the next steps and options for estate regeneration amongst a range of other work interests including boosting housing supply, housing needs of older people, economic development and regeneration housing policy and local authority and social housing allocations systems. Tim is technical lead for HQN’s specialist strategic network SEN.

    Ifor Jones is Head of Communities at the Pioneer Group in Castle Vale after retiring from local government in 2016. As a Director in Birmingham City Council he led the council’s localisation policy and delivery arrangements for a decade, manging a range of services including libraries, leisure, advice and housing including partnership responses to the closure of Rover in 2005 and more recently the community governance review setting up the largest town council in England in Sutton Coldfield. Throughout his career he has focused on localised community regeneration and neighbourhood management. He is taking this approach in a number of communities in North East Birmingham including Castle Vale, Stockland Green and Falcon Lodge in Sutton Coldfield. He is currently vice chair of the Active wellbeing society and is a founder member of Birmingham Community Homes.

    Those who attend will receive a complimentary copy of our landlord safety compliance toolkit.

    This event will also be taking place in York and London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 7 February 2020.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start19 Mar 2020 10:00
    • End19 Mar 2020 16:00

    Remote control – the smart homes and predictive technology conference

    Details

    Remote control

    Doing nothing is not an option but with so much hype about smart homes, how do we discover and invest in the best solutions for our residents? Find out at this one-day conference for social housing providers.

    The latest research tells us that 15 million homes in the UK now have at least one 'smart' device.

    The technology is available now, the cost is coming down, and consumers – including our residents – are keen to embrace it. But how many social housing providers are actually investing in smart home technology? And what are the priorities?

    At this very moment, people can feel the effect of the Internet of Things (IoT) in their lives, without necessarily understanding the science behind it. Smartphones, smart bulbs, smart thermostats, smart household appliances and even smart security systems can all operate with no, or very limited, human interaction.

    Thanks to advancements in artificial intelligence, over the next few years the smartest homes will be able to learn about their owners or occupants, eventually anticipating their needs. This growth in predictive technology has potentially huge benefits for social housing organisations.

    A smart thermostat is designed to heat a property in the most efficient way. It adapts to your lifestyle so it knows what rooms to heat up, understands when to switch on and off, and how long it takes to heat your home. Ultimately, it will help to make homes more energy efficient and bring down fuel bills.

    Smart sensors, meanwhile, will keep tabs on our wellbeing. Health applications will drive at least some of the smart home growth over the next decade. Cameras and sensors embedded in refrigerators will suggest more nutritious alternatives to sugary drinks and snacks. Similar technology in medicine cabinets will check if residents have taken their prescriptions, and sensors will even show up in toilets to check for signs of any potential health conditions by scanning human waste before it’s flushed.

    There are also considerable business benefits for housing providers. As a sector, if we can find new ways to monitor the performance of our properties, we can design maintenance schedules that reduce our repair bills by anticipating issues before they occur and use cheaper, preventative fixes.

    Of course, as our homes learn more about us, keeping them secure will become all the more important. Every device that’s connected to the internet is a potential target for hackers. When we’re talking about devices that can unlock our homes from afar, peer into our living rooms using cameras, and collect our most sensitive and personal data, cybersecurity is vital.

    And with so much hype about smart homes and so many companies competing for a space in a growing and increasingly competitive market, how do we know we are investing in the best solutions for our residents?

    At this major one-day conference, we will explore the opportunities and challenges smart technology present to housing providers. We will hear from those who have already tried and tested different products and systems in a real-life environment and hear from academics, experts and practitioners about what works, what doesn't and why doing nothing is not an option.

    Key themes:

    • Smart homes and social housing – making IoT technology work for our properties and residents
    • Showcasing new smart home technology and its practical uses
    • Understanding the business benefits of predictive technology
    • The importance of data integrity and security
    • Utilising smart homes to reduce household energy demand and cut fuel bills.

    Confirmed speakers:

    • Nick Atkin, Chief Executive, Yorkshire Housing
    • Simon Williams, Head of Delivery, Gateshead Innovation Village – Home Group
    • Jay Saggar, Digital Lead, HACT and the HACT LaunchPad
    • Casey Cole, CEO, Guru systems
    • Craig Round, Business Analyst, The Regenda Group
    • Tim Wilcocks, Executive Director of Development, Richmond Housing Partnership

    Full line-up to be announced...

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 21 February 2019. 

    *Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueGlasgow
    • Start19 Mar 2020 10:00
    • End19 Mar 2020 16:00

    The RIEN Scottish Annual Conference 2020 – Managing income and sustaining tenancies

    Details

    The RIEN Scottish Annual Conference 2020

    By popular demand, we’re re-launching the RIEN Scottish Annual Conference.

    Now’s the time to grab your places for an informative and thought-provoking day.

    The conference will take a close look at what’s happening in the world of housing income management.

    This year’s programme

    Chair: Tony Newman, RIEN Lead Associate. Tony will lead the day and kick us off with a “state of the nation” overview of housing income management with a wealth of positive practice examples and the key features of top performing housing providers across the UK. He will also lead the afternoon’s positive practice and innovation workshop. 

    Joy Campbell, Senior Housing Development Officer at Edinburgh City Council, will present a positive practice case study on the income management strategy at Edinburgh City Council.

    The Wheatley Group will also present a case study on their income management policy, including practical performance tips and ideas. 

    Karen Hurst, Policy Officer from the Association of British Credit Unions, will speak about how tenancy sustainment and a reduction in rent arrears can be achieve through the use of Credit Unions. 

    Citizens Advice Scotland will also be speaking, giving an update on Help to Claim and the Universal Credit journey.

    If you want to be there, book now as places will go fast!

    Feedback from RIEN Scottish training and national annual conferences

    'Excellent chair, full agenda covering all aspects of RSCs and local authorities.'

    'Fantastic event with an interesting approach'

    'Presentations were well prepared and presented.'

    'Tony was an excellent trainer, kept the group motivated.'

    Free places available

     

    find out more

    Meet At

    Further information

    Delegate fees:

    First place: FREE! 

    Additional places are priced at £99* each

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Programme:

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  7. Accident investigation workshop – a legal perspective

    Details

    Accident investigation workshop

    Following the success of last year’s SAFETYnet annual conferences and mock trial, we will be exploring a legal perspective of accident investigations. 

    This interactive workshop will:

    • Consider the investigation process
    • Consider why we are investigating and for what reason
    • Explore legal privilege
    • Include a statement and report writing workshop
    • Consider how the sentencing guidelines impact upon investigations; and
    • Consider some recent case law.

    Sessions:

    • Sentencing guidelines: using the guidelines effectively at the investigation stage
    • Why are we investigating?
    • What are we investigating?
    • Witness statement workshop
    • Accident report workshop
    • Case review
    • Lessons learnt.

    Speakers:

    The event will be presented by Matthew Breakell, an Associate in the Regulatory – Safety Health and Environment Team at DAC Beachcroft.

    Matthew specialises in advising in relation to corporate criminal investigations and defending prosecutions brought by regulatory agencies such as the Health and Safety Executive, Local Authority, Environment Agency, Police and CQC. 

    He has extensive experience in caution interviews including representing company directors at the police station in relation to corporate manslaughter investigations, and assisting companies through HSE/Local Authority investigations, caution interviews and prosecutions.

    Matthew also represents companies and organisations facing coroner’s inquests as a result of fatal accidents at work or being associated with the accident, guiding them through the process and providing representation at the Inquest.

    This event is also being held in Leeds.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 21 February 2020.

    *Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Map and directions:

    click here to download directions to the venue

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start25 Mar 2020 10:00
    • End25 Mar 2020 16:00

    Nothing about us without us: co-production and resident involvement

    Details

    Nothing about us without us

    Specially-designed practical workshops for the HQN Residents’ Network for everyone with an interest in co-production and tenant involvement.

    "If you think that your organisation has areas that it can improve in terms of how you engage with your tenants, how you deal with repairs, how you put things right when they go wrong, don’t wait – just get in and implement those improvements. Ideally you’ll do so by co-designing those improvements with your tenants, adapted as necessary to meet local services and needs.” Fiona McGregor, Chief Executive, Regulator of Social Housing

    The Regulator of Social Housing’s message is clear – be proactive, embrace change and work with residents to deliver it. 

    It sounds easy and it is but you need to get to grips with the different approaches to co-production and design something that works for you – your organisation and your tenants.

    This specially designed workshop is for everyone interested in co-production and service user or tenant involvement. 

    It will cover:

    • What it is (and what it is not)
    • Why now – why the context is ripe
    • How to approach it with practical methods and techniques
    • How to make it work and deliver meaningful results.

    The day will be rich with models and illustrative examples both from housing and other sectors with plenty of opportunities for Q&As.

    The workshop will be delivered by Noreen Blanluet, Director at the Co-production Network for Wales: an independent organisation working to transform public services through co-production and involvement. The Network's primary focus is to grow good practice, and foster opportunities for learning and sharing across sectors.

    "Key to successful involvement activity is a recognition that it’s about effective relationships, with good communication, transparency and key values of honesty, trust and respect. This suggests that ‘how you do it’, is as important as what you do and chimes with wider findings from regulation work that it’s culture, values and behaviours which makes the critical difference between success and disaster." – Regulatory Board for Wales (The Right Stuff: Hearing the Tenants’ Voice, Review of Tenant Involvement in Wales, July 2019) 

    "For a housing association, good engagement goes beyond the interactions based around day-to-day service provision, such as collecting rents or documenting requests for repairs; it also goes beyond the traditional processes for responding to specific concerns when a customer raises an issue. In developing good engagement, housing providers have the opportunity to create an environment which supports customers to project their voice, and to take action - either independently or with their peers - to improve their community and local area." – Democratic Society

    About Noreen Blanluet

    Noreen is an experienced coach, facilitator and convenor. She’s been working as a co-production trainer and consultant, helping organisations shift to more citizen-centred approaches so has heaps of practical examples to share. Noreen is interested in lots of things – complexity, resilience, leadership, nurturing diversity and building community, innovation and continuous learning, relationships and most importantly kindness.

    This event it also being held in Bristol and Manchester. 

    find out more

    Meet At

    Further information

    Delegate fees:

    Full price (staff): £299*
    Members of any HQN network (staff): £219*
    Full price (residents): £209*
    Residents’ Network members (residents): £129*

    Early bird non-members only£269.00 *

    Early bird pricing ends on 7 February 2020.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start26 Mar 2020 10:00
    • End26 Mar 2020 16:00

    Customer-centric cultural transformation

    Details

    Customer-centric cultural transformation

    With the White Paper on the way, doing nothing is not an option

    With tenant empowerment, customer service and proactive consumer regulation set to be at the heart of the upcoming Social Housing White Paper, the case for a customer-centric approach to delivering services has never been more compelling.

    But, as many organisations are already discovering, the desire to do things differently can only become reality through genuine culture change that transforms the way every colleague (regardless of role and status) thinks and acts.

    By its very nature, cultural transformation isn't easy and the majority of businesses, while claiming they have the customer in the centre, try to fit any new approach into existing processes and KPIs.

    To become truly customer-centric, the KPIs, processes and values of the organisation need to be built around the people you serve by understanding their true needs and the context in which they live their lives. Customer journey mapping will only get you so far.

    This type of transformation therefore requires a major cultural shift, and courage from the organisation to step into the customers shoes and co-create with them. This journey is different for every organisation and you need to know where to start or how to overcome obstacles if you’ve got stuck.

    At this interactive event run by the market-leading, customer-centric service design agency Hellon you will learn about the transformation process towards customer-centricity, how to overcome the challenges of embedding genuine change into your organisation, and recommendations for how to ensure buy-in and reach.

    Through examples, the Hellon team will illustrate ways of igniting and driving change, followed by an interactive session to bring this knowledge to life.

    The day will also include practical sessions from organisations that have successfully embedded a customer-centric approach by transforming their culture.

    Doing nothing is not an option. The Regulator of Social Housing has made it clear that providers should not be waiting to be told what to do. The time to act is now.

    Key themes:

    • What does customer-centric cultural transformation really mean?
    • How do you go about it and what needs to change?
    • What does this mean for your KPIs, processes and reporting?
    • How do you get all colleagues on board?
    • What does success look like?

    Speakers:

    • Timo Pätiälä, Managing Director, Hellon
    • Andy Pattichis, Lead Service Designer, Hellon.

    This event is essential for the following:

    • Chief executives
    • Customer service directors
    • Heads of customer service
    • Executive directors of service and transformation
    • Business transformation teams
    • Head of customer experience
    • Customer insight teams
    • Digital teams
    • Operation directors
    • All housing professionals.

    About Hellon

    Hellon was established in 2009 and has been expanding rapidly by challenging traditional business development by utilising a customer-centric approach and design methods. It has offices in Helsinki and London and has worked with companies in more than 20 countries.

    This event is also being held in Manchester and Birmingham.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *

    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 21 February 2020.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    In association with:

    Hellon

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueManchester
    • Start31 Mar 2020 10:00
    • End31 Mar 2020 16:00

    Nothing about us without us: co-production and resident involvement

    Details

    Nothing about us without us

    Specially-designed practical workshops for the HQN Residents’ Network for everyone with an interest in co-production and tenant involvement.

    "If you think that your organisation has areas that it can improve in terms of how you engage with your tenants, how you deal with repairs, how you put things right when they go wrong, don’t wait – just get in and implement those improvements. Ideally you’ll do so by co-designing those improvements with your tenants, adapted as necessary to meet local services and needs.” Fiona McGregor, Chief Executive, Regulator of Social Housing

    The Regulator of Social Housing’s message is clear – be proactive, embrace change and work with residents to deliver it. 

    It sounds easy and it is but you need to get to grips with the different approaches to co-production and design something that works for you – your organisation and your tenants.

    This specially designed workshop is for everyone interested in co-production and service user or tenant involvement. 

    It will cover:

    • What it is (and what it is not)
    • Why now – why the context is ripe
    • How to approach it with practical methods and techniques
    • How to make it work and deliver meaningful results.

    The day will be rich with models and illustrative examples both from housing and other sectors with plenty of opportunities for Q&As.

    The workshop will be delivered by Noreen Blanluet, Director at the Co-production Network for Wales: an independent organisation working to transform public services through co-production and involvement. The Network's primary focus is to grow good practice, and foster opportunities for learning and sharing across sectors.

    "Key to successful involvement activity is a recognition that it’s about effective relationships, with good communication, transparency and key values of honesty, trust and respect. This suggests that ‘how you do it’, is as important as what you do and chimes with wider findings from regulation work that it’s culture, values and behaviours which makes the critical difference between success and disaster." – Regulatory Board for Wales (The Right Stuff: Hearing the Tenants’ Voice, Review of Tenant Involvement in Wales, July 2019) 

    "For a housing association, good engagement goes beyond the interactions based around day-to-day service provision, such as collecting rents or documenting requests for repairs; it also goes beyond the traditional processes for responding to specific concerns when a customer raises an issue. In developing good engagement, housing providers have the opportunity to create an environment which supports customers to project their voice, and to take action - either independently or with their peers - to improve their community and local area." – Democratic Society

    About Noreen Blanluet

    Noreen is an experienced coach, facilitator and convenor. She’s been working as a co-production trainer and consultant, helping organisations shift to more citizen-centred approaches so has heaps of practical examples to share. Noreen is interested in lots of things – complexity, resilience, leadership, nurturing diversity and building community, innovation and continuous learning, relationships and most importantly kindness.

    This event it also being held in Bristol and London.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full price (staff): £299*
    Members of any HQN network (staff): £219*
    Full price (residents): £209*
    Residents’ Network members (residents): £129*

    Early bird non-members only£269.00 *

    Early bird pricing ends on 7 February 2020.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start02 Apr 2020 10:00
    • End02 Apr 2020 16:00

    The Strategic Housing Conference 2020

    Details

    The Strategic Housing Conference

    Following the success of last year’s Strategic Housing conference, we are pleased to announce the date for this year.

    The drive to build high quality council housing, the continuing fight to prevent homelessness and the pressures created by our ageing population are just a few of the major challenges faced by local authorities up and down the country.

    In a climate where budgets are still very much limited, invention, innovation and collaboration is essential. At this year's Strategic Housing conference, HQN will bring together councils to showcase outstanding housing initiatives, debate the hot topics of the day and share potential solutions to long-standing problems.

    We will also bring you up to date with the latest policy developments, including the key announcements from the Budget and the new era of housing regulation.

    Key themes:

    • Building new council housing
    • The new era of housing regulation for local authorities
    • Strategic partnerships with housing associations or developers
    • Strategies for PRS housing
    • Plans for homelessness
    • Climate change and the challenges posed by our housing stock
    • Meeting the housing needs of older generations
    • Ending social injustice in exempt accommodation.

    Confirmed Speakers:

    • Alistair McIntosh, Chief Executive, HQN - Chair
    • Paul Smith, Cabinet Member for Housing, Bristol City Council
    • Paul Gadsby, Cabinet Member for Housing, London Borough of Lambeth
    • Joanne Drew , Housing and Regeneration Director, Enfield Council
    • Thea Raisbeck, Honorary Research Fellow - Housing and Communities Research Group, University of Birmingham
    • Dominic Bradley, CEO, Spring Housing Association
    • Scott Dorling, Partner, Trowers & Hamlins
    • Emma Lindley, HQN associate
    • Tim Brown, HQN associate.

    Free places available

     

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *
    Members of the Strategic Network: One free place per organisation, then £219 + VAT for additional places
    .

    Early bird non members only£269.00 *

    Early bird pricing ends on 28 February 2020.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start08 Apr 2020 10:00
    • End08 Apr 2020 16:00

    Customer-centric cultural transformation

    Details

    Customer-centric cultural transformation

    With the White Paper on the way, doing nothing is not an option

    With tenant empowerment, customer service and proactive consumer regulation set to be at the heart of the upcoming Social Housing White Paper, the case for a customer-centric approach to delivering services has never been more compelling.

    But, as many organisations are already discovering, the desire to do things differently can only become reality through genuine culture change that transforms the way every colleague (regardless of role and status) thinks and acts.

    By its very nature, cultural transformation isn't easy and the majority of businesses, while claiming they have the customer in the centre, try to fit any new approach into existing processes and KPIs.

    To become truly customer-centric, the KPIs, processes and values of the organisation need to be built around the people you serve by understanding their true needs and the context in which they live their lives. Customer journey mapping will only get you so far.

    This type of transformation therefore requires a major cultural shift, and courage from the organisation to step into the customers shoes and co-create with them. This journey is different for every organisation and you need to know where to start or how to overcome obstacles if you’ve got stuck.

    At this interactive event run by the market-leading, customer-centric service design agency Hellon you will learn about the transformation process towards customer-centricity, how to overcome the challenges of embedding genuine change into your organisation, and recommendations for how to ensure buy-in and reach.

    Through examples, the Hellon team will illustrate ways of igniting and driving change, followed by an interactive session to bring this knowledge to life.

    The day will also include practical sessions from organisations that have successfully embedded a customer-centric approach by transforming their culture.

    Doing nothing is not an option. The Regulator of Social Housing has made it clear that providers should not be waiting to be told what to do. The time to act is now.

    Key themes:

    • What does customer-centric cultural transformation really mean?
    • How do you go about it and what needs to change?
    • What does this mean for your KPIs, processes and reporting?
    • How do you get all colleagues on board?
    • What does success look like?

    Speakers:

    • Timo Pätiälä, Managing Director, Hellon
    • Andy Pattichis, Lead Service Designer, Hellon.

    This event is essential for the following:

    • Chief executives
    • Customer service directors
    • Heads of customer service
    • Executive directors of service and transformation
    • Business transformation teams
    • Head of customer experience
    • Customer insight teams
    • Digital teams
    • Operation directors
    • All housing professionals.

    About Hellon

    Hellon was established in 2009 and has been expanding rapidly by challenging traditional business development by utilising a customer-centric approach and design methods. It has offices in Helsinki and London and has worked with companies in more than 20 countries.

    This event is also being held in London and Birmingham.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *

    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 6 March 2020.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    In association with:

    Hellon

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueManchester
    • Start09 Apr 2020 10:30
    • End09 Apr 2020 13:30

    Value for Money masterclass 2020

    Details

    Value for Money masterclass 2020

    Hear direct from the Regulator of Social Housing's VfM lead at our popular half-day workshops

    Do you have all bases covered on value for money? The Regulator of Social Housing's latest report on the VfM metrics suggests not.

    The RSH says the quality of reporting is 'mixed' both in terms of the data being submitted and providers' ability to meet the VfM Standard's requirements.

    But fear not. With the clock ticking before the next set out of accounts are signed off, help is at hand.

    Come along to our popular VfM masterclasses in April to gain a better understanding of what the regulator expects.

    You will get to hear from RSH's VfM lead Robert Dryburgh on what 'best in class' reporting looks like while HQN Chief Executive Alistair McIntosh and Housing Finance Network Lead Associate Ian Parker, will help you pull out the detail from your own accounts and reports to ensure your returns are accurate and relevant.

    We will cover:

    • How to make sure you calculate ALL of the metrics correctly
    • How you explain trends in performance on these metrics (particularly where definitions have changed)
    • What you must put in the accounts
    • How you deal with VfM at an IDA (where the probing is intense)
    • The requirement to demonstrate that your decisions lead to “optimal benefit”
    • How to get your board up to speed on VfM
    • How to maximise the information generated by the HQN spreadsheet model.

    Sessions will cover the following:

    • The Regulator of Social Housing on what 'best in class' Value for Money reporting looks like
    • What to report in your Financial Statements – includes an interactive demonstration of the Housing Finance Network’s new CPU/VfM model
    • Where social housing VfM is going
    • Summary – do’s and don’ts.

    Speakers:

    • Robert Dryburgh, Assistant Director, Business Intelligence and VfM lead, Regulator of Social Housing
    • Alistair McIntosh, Chief Executive, HQN
    • Ian Parker, Lead Associate, Housing Finance Network

    Who should attend?

    This event is essential for those responsible for reporting VfM in the accounts, regulatory compliance, appraising the board and ensuring VfM is embedded in the business, including:

    • Finance directors
    • Finance teams
    • Performance teams
    • Governance teams.

    To ensure you get 'optimal benefit' from the day, Ian will also be on-hand to answer your specific VfM queries. You send your questions to us in advance at: hqn@hqnetwork.co.uk

    This event will also be held in London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £219.00 *
    Members of any HQN network: £160.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start16 Apr 2020 10:00
    • End16 Apr 2020 16:00

    Saving tomorrow today: Social landlords and climate change

    Details

    Saving tomorrow today

    The devastating, horrific effects of global warming are now glaringly obvious. Climate change is with us and we’re going to have to learn how to deal with the implications very, very quickly.

    With over four million homes, the social housing sector’s responsibility AND opportunity to reduce emissions is enormous.

    How do we build the energy efficient properties of the future and improve the millions that already exist? What about the ecology that surrounds our homes? How do we engage with residents and act to improve their health and wellbeing? How do we protect stock from wildly fluctuating weather systems?

    We know you’re anxious to take action. We know that direction (and concern) from government isn’t necessarily clear or consistent. Across the board, initiative is going to be key.

    Following the creation of the HQN climate change group, we can now announce our first conference focused on what has become the biggest problem of our age.

    Featuring experts from a range of a fields, the event will aim to inspire and inform you on what can be done right now to reduce carbon production.

    Chaired by Sheffield Hallam University’s John Grant, you’ll hear from and engage with those in the sector who are already taking huge strides to tackle their organisation’s emissions.

    With global warming presenting such a huge danger, this is probably the most important and pressing event HQN has ever held – and, if you’re committed to addressing climate change in your organisation, absolutely essential to attend.

    Confirmed Speakers

    • John Grant, Senior Lecturer in Sustainable Construction and Climate Change
    • Andrew Carey, Deputy Director of Assets, Tai Tarian
    • Fionn Stevenson, Professor of Sustainable Design and author
    • Craig Round, Business Analyst, The Regenda Group
    • Martin Valentine, Managing Director, Positive Homes.

    Additional speakers to be announced shortly.

    Subjects covered:

    • Efficiency and reducing emissions
    • Sustainable building and retrofit
    • Net-zero
    • Renewable energy
    • Government policy and the Future Homes Standard.
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on Friday 13 March 2020. 

    *Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start21 Apr 2020 10:00
    • End21 Apr 2020 16:00

    Collecting with care 2020: Housing income, rent arrears and mental health

    Details

    Collecting with care

    The Royal College of Psychiatrists reports that one in six British adults has a mental health problem. 

    Almost a quarter of these individuals are behind with at least one bill or payment.

    The Money and Mental Health Policy Institute estimates that one in three social housing tenants with rent arrears, experiences mental health problems.

    Some of these people will be your customers. How do you maximise income AND support vulnerable people? Collecting with Care will help you to strike that balance. 

    Why Collecting with Care…?

    Maggie Houghton, Programme Manager for the Hyde Foundation and Tony Newman, HQN Associate, will host the day. 

    Maggie and Tony will be joined by Stephen Gillatt, founder of Talk Changes Lives and author of “Mad, Sad, Disfunctional Dad.”

    With a clear focus on the key issues and practical ideas and solutions, the conference will examine:

    • The prevalence and impact of mental health problems, including the cognitive effects and why standard arrears processes are unhelpful and often harmful
    • A quick reminder of the legislative framework and how this must inform arrears case management in practice
    • Using the Money and Mental Health Policy Institute’s rent arrears checklist and guidance from the Royal College of Psychiatrists
    • Solutions workshop – What can we do? Including best practice principles and practical case studies.

    Universal Credit is rolling out across the UK. Does your organisation have the policies, procedures and practices in place to support vulnerable customers and to ensure that rent collection and arrears are managed sensitively and effectively?

    This event is the ideal opportunity to make sure.

    This event will also be held in CardiffBirminghamExeterYork and London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *
    Early bird non members only: £269.00 *

    Early bird pricing ends on Friday 20 March 2020.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueManchester
    • Start21 Apr 2020 10:00
    • End21 Apr 2020 16:00

    Implementing an agile culture for the workforce of the future

    Details

    Implementing an agile culture for the workforce of the future

    More and more housing organisations are moving to agile ways of working seeking to realise business benefits. In a world where work is changing, don’t get left behind.

    “Agile is a way of working in which an organisation empowers its people to work where, when and how they choose – with maximum flexibility and minimum constraints – to optimise their performance and deliver 'best in class' value and customer service. It uses communications and information technology to enable people to work in ways which best suit their needs without the traditional limitations of where and when tasks must be performed.” The Agile Organisation, 2013

    It’s not just housing where agile is becoming popular either; it’s also increasingly popular with a variety of organisations and for different work functions.

    For some businesses, moving to agile can mean a review of their time served Flexible Working policies, but for others it means introducing agile principles and terminology into projects and for implementing new ideas.

    But how simple is “agile” to implement in any of these disciplines? What are the challenges, pitfalls and solutions? What can we learn from experiences so far?

    At this conference you’ll hear from experts thinkers and progressive practitioners from inside and out of the sector.

    Wherever you and your organisation are at on your journey to agile, you’ll learn more about key principles and methodologies for getting better business results, supporting and managing a more agile workforce and you’ll pick up and takeaway some practical ideas and tips about how to embed agile into your workforce.

    Inspirational speakers include:

    • Shaun Aldis – Chief Executive Officer at Wolverhampton Homes
    • Jeannette Jackson – Nutritional Biochemist / Sports Scientist at Manchester Stress Institute
    • Perry Timms – Chief Energy Officer at People and Transformational HR Ltd
    • Vikki Chamberlain – Learning and Development Manager at Yorkshire Housing.

    More to be announced

    This event is also being held in London. 

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 20 March 2020. 

    *Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start23 Apr 2020 10:00
    • End23 Apr 2020 16:00

    The road ahead: prospects for shared ownership

    Details

    The road ahead

    The new Conservative government is driving forward with its plans to make shared ownership the future tenure of choice for first-time buyers. But can reality match ambition?

    With the government committed to boosting homeownership levels across the UK, shared ownership will have a crucial role to play with the popular Help to Buy scheme set to end in 2023.

    New measures announced by MHCLG are designed to make shared ownership more desirable and easier to access with lower minimum stakes and staircasing levels. And social housing tenants are one of the prime targets through a new right to buy model.

    But despite the best efforts of affordable housing providers to make it a mainstream tenure, public perception of shared ownership has, until now, been very mixed.

    Issues persist, including complex rules of eligibility, the use of jargon, and concerns over the design and build quality of some shared ownership properties.

    The slowdown in the housing market in parts of the country has also had an impact with the loss of sales impacting balance sheets.

    At these one-day events, HQN's shared ownership experts Ann Faulkner (Manchester) and Helen Muir (London) will explore the present and future shared ownership landscape, looking at its long-term propspects while providing practical advice and guidance for those on the ground dealing with the day-to-day management of S/O schemes.

    They will be joined by a top line-up of speakers, including policy makers, analysts, practitioners and legal experts (full line up to be announced shortly).

     

    Key sessions:

    • The big picture
      • The road ahead - opportunities and challenges
      • A new model for shared ownership - will it work?
      • What the Budget means for S/O
    • The operational picture
      • The view from the ground
      • Establishing sound relationships
      • Calculating service charges correctly
      • Sales process – the latest good practice
      • Day to day management
      • When things to wrong – examples of the common pitfalls and solutions.
      • Breakout workshops:
      • The challenges of managing large and small shared ownership portfolios
    • The legal picture
      • An overview of the latest case law
      • What to watch out for
      • Hidden dangers.

    Who should attend?

    This seminar is essential for staff at all levels within:

    • Home ownership
    • Leasehold management
    • Sales
    • Development
    • Housing management delivering services for leaseholders
    • Income management with a focus on leasehold
    • Service charge administration
    • Resources and business management.

    This event is also being held in London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 20 March 2020. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start23 Apr 2020 10:30
    • End23 Apr 2020 13:30

    Value for Money masterclass 2020

    Details

    Value for Money masterclass 2020

    Hear direct from the Regulator of Social Housing's VfM lead at our popular half-day workshops

    Do you have all bases covered on value for money? The Regulator of Social Housing's latest report on the VfM metrics suggests not.

    The RSH says the quality of reporting is 'mixed' both in terms of the data being submitted and providers' ability to meet the VfM Standard's requirements.

    But fear not. With the clock ticking before the next set out of accounts are signed off, help is at hand.

    Come along to our popular VfM masterclasses in April to gain a better understanding of what the regulator expects.

    You will get to hear from RSH's VfM lead Robert Dryburgh on what 'best in class' reporting looks like while HQN Chief Executive Alistair McIntosh and Housing Finance Network Lead Associate Ian Parker, will help you pull out the detail from your own accounts and reports to ensure your returns are accurate and relevant.

    We will cover:

    • How to make sure you calculate ALL of the metrics correctly
    • How you explain trends in performance on these metrics (particularly where definitions have changed)
    • What you must put in the accounts
    • How you deal with VfM at an IDA (where the probing is intense)
    • The requirement to demonstrate that your decisions lead to “optimal benefit”
    • How to get your board up to speed on VfM
    • How to maximise the information generated by the HQN spreadsheet model.

    Sessions will cover the following:

    • The Regulator of Social Housing on what 'best in class' Value for Money reporting looks like
    • What to report in your Financial Statements – includes an interactive demonstration of the Housing Finance Network’s new CPU/VfM model
    • Where social housing VfM is going
    • Summary – do’s and don’ts.

    Speakers:

    • Robert Dryburgh, Assistant Director, Business Intelligence and VfM lead, Regulator of Social Housing
    • Alistair McIntosh, Chief Executive, HQN
    • Ian Parker, Lead Associate, Housing Finance Network

    Who should attend?

    This event is essential for those responsible for reporting VfM in the accounts, regulatory compliance, appraising the board and ensuring VfM is embedded in the business, including:

    • Finance directors
    • Finance teams
    • Performance teams
    • Governance teams.

    To ensure you get 'optimal benefit' from the day, Ian will also be on-hand to answer your specific VfM queries. You send your questions to us in advance at: hqn@hqnetwork.co.uk

    This event will also be held in Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £219.00 *
    Members of any HQN network: £160.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start29 Apr 2020 10:00
    • End29 Apr 2020 16:00

    The road ahead: prospects for shared ownership

    Details

    The road ahead

    The new Conservative government is driving forward with its plans to make shared ownership the future tenure of choice for first-time buyers. But can reality match ambition?

    With the government committed to boosting homeownership levels across the UK, shared ownership will have a crucial role to play with the popular Help to Buy scheme set to end in 2023.

    New measures announced by MHCLG are designed to make shared ownership more desirable and easier to access with lower minimum stakes and staircasing levels. And social housing tenants are one of the prime targets through a new right to buy model.

    But despite the best efforts of affordable housing providers to make it a mainstream tenure, public perception of shared ownership has, until now, been very mixed.

    Issues persist, including complex rules of eligibility, the use of jargon, and concerns over the design and build quality of some shared ownership properties.

    The slowdown in the housing market in parts of the country has also had an impact with the loss of sales impacting balance sheets.

    At these one-day events, HQN's shared ownership experts Ann Faulkner (Manchester) and Helen Muir (London) will explore the present and future shared ownership landscape, looking at its long-term propspects while providing practical advice and guidance for those on the ground dealing with the day-to-day management of S/O schemes.

    They will be joined by a top line-up of speakers, including policy makers, analysts, practitioners and legal experts (full line up to be announced shortly).

     

    Key sessions:

    • The big picture
      • The road ahead - opportunities and challenges
      • A new model for shared ownership - will it work?
      • What the Budget means for S/O
    • The operational picture
      • The view from the ground:
      • Establishing sound relationships
      • Calculating service charges correctly
      • Sales process – the latest good practice
      • Day to day management
      • When things to wrong – examples of the common pitfalls and solutions.
      • Breakout workshops:
      • The challenges of managing large and small shared ownership portfolios
    • The legal picture
      • An overview of the latest case law
      • What to watch out for
      • Hidden dangers.

    Who should attend?

    This seminar is essential for staff at all levels within:

    • Home ownership
    • Leasehold management
    • Sales
    • Development
    • Housing management delivering services for leaseholders
    • Income management with a focus on leasehold
    • Service charge administration
    • Resources and business management.

    This event is also being held in Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 27 March 2020. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  8. Accident investigation workshop – a legal perspective

    Details

    Accident investigation workshop

    Following the success of last year’s SAFETYnet annual conferences and mock trial, we will be exploring a legal perspective of accident investigations. 

    This interactive workshop will:

    • Consider the investigation process
    • Consider why we are investigating and for what reason
    • Explore legal privilege
    • Include a statement and report writing workshop
    • Consider how the sentencing guidelines impact upon investigations; and
    • Consider some recent case law.

    Sessions:

    • Sentencing guidelines: using the guidelines effectively at the investigation stage
    • Why are we investigating?
    • What are we investigating?
    • Witness statement workshop
    • Accident report workshop
    • Case review
    • Lessons learnt.

    Speakers:

    The event will be presented by Matthew Breakell, an Associate in the Regulatory – Safety Health and Environment Team at DAC Beachcroft.

    Matthew specialises in advising in relation to corporate criminal investigations and defending prosecutions brought by regulatory agencies such as the Health and Safety Executive, Local Authority, Environment Agency, Police and CQC. 

    He has extensive experience in caution interviews including representing company directors at the police station in relation to corporate manslaughter investigations, and assisting companies through HSE/Local Authority investigations, caution interviews and prosecutions.

    Matthew also represents companies and organisations facing coroner’s inquests as a result of fatal accidents at work or being associated with the accident, guiding them through the process and providing representation at the Inquest.

    This event is also being held in London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 27 March 2020.

    *Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Map and directions: 

    click here to download directions to the venue

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start30 Apr 2020 10:00
    • End30 Apr 2020 16:00

    Implementing an agile culture for the workforce of the future

    Details

    Implementing an agile culture for the workforce of the future

    More and more housing organisations are moving to agile ways of working seeking to realise business benefits. In a world where work is changing, don’t get left behind.

    “Agile is a way of working in which an organisation empowers its people to work where, when and how they choose – with maximum flexibility and minimum constraints – to optimise their performance and deliver 'best in class' value and customer service. It uses communications and information technology to enable people to work in ways which best suit their needs without the traditional limitations of where and when tasks must be performed.” The Agile Organisation, 2013

    It’s not just housing where agile is becoming popular either; it’s also increasingly popular with a variety of organisations and for different work functions.

    For some businesses, moving to agile can mean a review of their time served Flexible Working policies, but for others it means introducing agile principles and terminology into projects and for implementing new ideas.

    But how simple is “agile” to implement in any of these disciplines? What are the challenges, pitfalls and solutions? What can we learn from experiences so far?

    At this conference you’ll hear from experts thinkers and progressive practitioners from inside and out of the sector.

    Wherever you and your organisation are at on your journey to agile, you’ll learn more about key principles and methodologies for getting better business results, supporting and managing a more agile workforce and you’ll pick up and takeaway some practical ideas and tips about how to embed agile into your workforce.

    Inspirational speakers include:

    • Shaun Aldis – Chief Executive Officer at Wolverhampton Homes
    • Jeannette Jackson – Nutritional Biochemist / Sports Scientist at Manchester Stress Institute
    • Perry Timms – Chief Energy Officer at People and Transformational HR Ltd
    • Ashley Hook – Chief Executive at mhs homes
    • Alexandra Hopkins – Learning and Development Manager at Paradigm Housing Group.

    More to be announced

    This event is also being held in Manchester. 

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 27 March 2020. 

    *Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start04 May 2020 10:00
    • End04 May 2020 16:00

    The art of leadership

    Details

    The art of leadership

    Maintaining affordable rents, building new and maintaining existing housing stock and a relentless focus on health and safety are just a few of the many challenges facing our sector. All this against a backdrop of reducing budgets and the inevitable need to do more with less. Things are tough. So inspiring the best performance from your people is critical.

    This workshop explores the fundamental principles of being a great leader building your personal leadership style and raising your awareness of what can hinder your performance; establishing an understanding of how your leadership profile can support or hinder the performance of your team; and connects your leadership style with challenges at work so that you can practise being at your best under pressure.

    Only 30 places available so book now.

    Overview of the day

    • Leadership within management
    • The fundamental principles of leading and enabling others
    • Winning hearts and minds
    • Creating clarity of what you’re trying to achieve
    • Leadership styles and behaviours
    • Leadership profiling assessment
    • Controlling our behaviours to be at our best
    • Performance under pressure
    • Improving leadership back in the business.

    The one-day Art of leadership course is specifically designed for established housing leaders and those with the potential to become one. The event is a chance to:

    • Learn how to transform leadership within your organisation
    • Inspire and grow future leaders
    • Leave with some practical leadership development insight and tools.

    The Trust's philosophy is to show and coach people, guiding them to their own conclusions. It has its own leadership development assessment tool – which will be used during the event – which is designed to give individuals an understanding of their preferred leadership styles and drivers.

    Robin Lawrence – Workshop Director

    Robin is a specialist in leadership development and personal effectiveness.

    Robin’s work is primarily focused on developing and running customised programmes but he also delivers The Trust’s open leadership programmes. Robin obtained a distinction for his diploma in coaching and is also accredited with The Leadership Trust as an executive coach. Robin is one of the few John Adair Accredited Trainers for Action Centred Leadership. In 2017, Robin became BPS Accredited as Test user: Occupational - Ability and Personality and using tools such as Talent Q's Dimensions and Elements.

    Robin has worked successfully with many clients including high profile charity organisations, company directors and executives in a variety of sectors including scientific, medical, telecommunications, education, sports and financial sectors.

    Robin is also a regular guest speaker and MC at breakfast sessions, events and exhibitions covering a myriad of leadership and management related topics.

    Robin has over 20 years experience of working at senior levels within the corporate world. This has helped develop his practical business, management and leadership skills, and has seen him build high performing teams,  un successful projects and work closely with other global companies as well as many UK based SMEs.

    His corporate career also involved product and project management roles which in one instance led to a 'world first'. Robin also ran a marketing department within one of the UK’s leading blue chip telecommunications  companies, during which time that department’s revenues increased from £40m to £750m. He also served on the board of the London Borough of Waltham Forest’s Housing organisation, Ascham Homes, as a non-executive director.

    He is currently director and founder of a company to provide coaching based development services to professionals, specialising in leadership, team dynamics and communications. During this time he developed the highly regarded 'Every Teacher Matters®' programme aimed at assisting teaching professionals and school SLTs to improve leadership skills and personal effectiveness.

    This event will also be held in Birmingham and London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only: £269.00 *

    Early bird pricing ends on Friday 3 April 2020.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    In partnership with:

    Leadership trust

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueBirmingham
    • Start05 May 2020 10:00
    • End05 May 2020 16:00

    The art of leadership

    Details

    The art of leadership

    Maintaining affordable rents, building new and maintaining existing housing stock and a relentless focus on health and safety are just a few of the many challenges facing our sector. All this against a backdrop of reducing budgets and the inevitable need to do more with less. Things are tough. So inspiring the best performance from your people is critical.

    This workshop explores the fundamental principles of being a great leader building your personal leadership style and raising your awareness of what can hinder your performance; establishing an understanding of how your leadership profile can support or hinder the performance of your team; and connects your leadership style with challenges at work so that you can practise being at your best under pressure.

    Only 30 places available so book now.

    Overview of the day

    • Leadership within management
    • The fundamental principles of leading and enabling others
    • Winning hearts and minds
    • Creating clarity of what you’re trying to achieve
    • Leadership styles and behaviours
    • Leadership profiling assessment
    • Controlling our behaviours to be at our best
    • Performance under pressure
    • Improving leadership back in the business.

    The one-day Art of leadership course is specifically designed for established housing leaders and those with the potential to become one. The event is a chance to:

    • Learn how to transform leadership within your organisation
    • Inspire and grow future leaders
    • Leave with some practical leadership development insight and tools.

    The Trust's philosophy is to show and coach people, guiding them to their own conclusions. It has its own leadership development assessment tool – which will be used during the event – which is designed to give individuals an understanding of their preferred leadership styles and drivers.

    Robin Lawrence – Workshop Director

    Robin is a specialist in leadership development and personal effectiveness.

    Robin’s work is primarily focused on developing and running customised programmes but he also delivers The Trust’s open leadership programmes. Robin obtained a distinction for his diploma in coaching and is also accredited with The Leadership Trust as an executive coach. Robin is one of the few John Adair Accredited Trainers for Action Centred Leadership. In 2017, Robin became BPS Accredited as Test user: Occupational - Ability and Personality and using tools such as Talent Q's Dimensions and Elements.

    Robin has worked successfully with many clients including high profile charity organisations, company directors and executives in a variety of sectors including scientific, medical, telecommunications, education, sports and financial sectors.

    Robin is also a regular guest speaker and MC at breakfast sessions, events and exhibitions covering a myriad of leadership and management related topics.

    Robin has over 20 years experience of working at senior levels within the corporate world. This has helped develop his practical business, management and leadership skills, and has seen him build high performing teams,  un successful projects and work closely with other global companies as well as many UK based SMEs.

    His corporate career also involved product and project management roles which in one instance led to a 'world first'. Robin also ran a marketing department within one of the UK’s leading blue chip telecommunications  companies, during which time that department’s revenues increased from £40m to £750m. He also served on the board of the London Borough of Waltham Forest’s Housing organisation, Ascham Homes, as a non-executive director.

    He is currently director and founder of a company to provide coaching based development services to professionals, specialising in leadership, team dynamics and communications. During this time he developed the highly regarded 'Every Teacher Matters®' programme aimed at assisting teaching professionals and school SLTs to improve leadership skills and personal effectiveness.

    This event will also be held in Manchester and London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only: £269.00 *

    Early bird pricing ends on Friday 3 April 2020.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    In partnership with:

    Leadership Trust

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

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