1. All on board: delivering good governance in 2019

    Details

    All on board: delivering good governance in 2019

    Daunted by IDAs? Fearful of governance reviews? Lost in the undergrowth of regulatory standards and codes of governance? 

    Good governance isn’t easy – in fact, it’s never been more challenging. Whether you are a board member needing to know where to focus your attention, or an executive team wondering how best to meet the needs – and expectations – of your board, you need to be on top of your brief.

    That’s why we’ve designed a new toolkit and series of workshops for 2019 to help you through the maze of obligations and best practice – to help you avoid the pitfalls and reap the benefits of good governance. 

    These lively, interactive, half-day practical sessions will highlight the key points and prompt your thinking on how the toolkit might apply to your organisation.

    Key themes include:

    • What’s the purpose of governance? 
    • What should a board do, and what shouldn’t it do?
    • What’s the best governance structure and framework for your organisation?
    • How do you attract and retain high quality board members with the right skills?
    • How to listen to the resident voice in governance – and act on it?
    • How can you maximise the effectiveness of the board as a team?
    • Beyond the boardroom – what should happen between meetings?
    • Supporting governance – what’s the role of the company secretary
    • What does the regulator expect, and how might it change in the future?

    The sessions will be presented by Peter Walters, former housing association chief executive, chair and non-executive director of housing organisations, an expert on governance and working with boards, and author of HQN’s new Governance toolkit, which will be made available to delegates as part of these workshops.

    Target ZeroWho should attend?

    • Chairs and non-executive directors
    • Chief executives
    • Executive teams
    • Governance teams
    • Company secretaries.

    This event is also taking place in BirminghamYork and Oxford

    find out more

    Meet At

    Further information

    Delegate fees:
    Members of any HQN network: £150.00 *
    Full price: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Please note that timings may be subject to change. 

    Map and directions: 

    Click here to download directions to the venue

    Programme: 

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  2. At the sharp end – working in partnership to tackle violent crime and ASB

    Details

    At the sharp end

    Against a backdrop of rising violent crime, the Regulator's Neighbourhood and Community Standard means housing providers need to show they are working to tackle anti-social behaviour in their neighbourhoods.

    The government has introduced a raft of different measures to try to stem the tide of violent crime over the past year, including a consultation on a new legal duty to underpin a ‘public health’ approach to tackling serious violence.

    Housing providers are being asked to bridge the gap created by cuts to local authorities and the police and work in partnership with them to tackle anti-social behaviour and violent gang crime in the communities they operate in.

    This new event will hear from speakers on some best practice partnership initiatives taking place around the country focused on reducing anti-social behaviour.

    Speakers include:

    • Lydia Dlaboha, Deputy Chief Executive, HQN (Chair)
    • Matt Jones, Managing Director of City West Housing Trust and Villages Housing Association, ForViva
    • Mary Nabb, Responsible for anti-social behaviour portfolio, Greater Manchester Police
    • Cathy Bennett, Neighbourhood & Community Safe Manager, South Liverpool Homes and Paul Holden, Merseyside Police
    • Claire Hogan-Clark, Chartered Legal Executive Lawyer, Capsticks Solicitors LLP
    • John Downes, North East Area Director & Head of Youth and Sport, Streetgames.

    This event is also being held in London

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available. 

    Venue map:

    Click here to download directions to the venue

    Programme:

    Click here to download the programme 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  3. Compliance Plus: Registered providers and health and safety

    Details

    Compliance Plus

    Target Zero

    The messages are clear: on the one hand registered providers are doing the right thing to prioritise health and safety in a post-Grenfell world; on the other, the watchwords have to be eternal vigilance – there is zero room for complacency at a time when new risks emerge on a regular basis.

    The focus on health and safety in recent years has been acute with the tragedy of Grenfell Tower highlighting the many issues with fire safety and all that goes with that. We know that there will be many recommendations and requirements that come out of the tragedy and the sector must be prepared for that; however, compliance is not just about fire safety, there is a multitude of other property safety issues that social landlords have to deal with.

    There is a real requirement now for a ‘compliance-plus’ approach to provide more robust assurances to boards and to the Regulator; Governance is key and there is scrutiny on boards to ‘challenge’ what they are being told to ensure they have a valid assurance.

    We know that there is concern that many associations have found cause to doubt past assurances; understandably this has come to the top of the worry list in some organisations, so what can you do?

    HQN’s newly-developed series of ‘Compliance-plus’ events provide some insight in to what you can do to ensure that what you have in place is robust.

    Key sessions will include:

    • Headline messages to the sector
    • The importance of getting landlord health and safety arrangements right
    • As a Board member – what should ‘assurance’ look like?
    • Audits – internal or external? What should you look for?
    • Managing compliance through a merger.

    The event will be chaired by HQN’s Chief Executive, Alistair McIntosh. Joining Alistair will be:

    • Keynote speaker: Representatives from the Regulator for Social Housing 
    • Vicki Cutler, Lead Associate, HQN’s SAFETYnet
    • Steve Pettitt, Director of Safety, L&Q
    • Colin Ward, HQN Associate.

    Last few places remaining

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Map and directions:

    Click here to download directions to the venue

    Programme:

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  4. All on board: delivering good governance in 2019

    Details

    All on board: delivering good governance in 2019

    Daunted by IDAs? Fearful of governance reviews? Lost in the undergrowth of regulatory standards and codes of governance? 

    Good governance isn’t easy – in fact, it’s never been more challenging. Whether you are a board member needing to know where to focus your attention, or an executive team wondering how best to meet the needs – and expectations – of your board, you need to be on top of your brief.

    That’s why we’ve designed a new toolkit and series of workshops for 2019 to help you through the maze of obligations and best practice – to help you avoid the pitfalls and reap the benefits of good governance. 

    These lively, interactive, half-day practical sessions will highlight the key points and prompt your thinking on how the toolkit might apply to your organisation.

    Key themes include:

    • What’s the purpose of governance? 
    • What should a board do, and what shouldn’t it do?
    • What’s the best governance structure and framework for your organisation?
    • How do you attract and retain high quality board members with the right skills?
    • How to listen to the resident voice in governance – and act on it?
    • How can you maximise the effectiveness of the board as a team?
    • Beyond the boardroom – what should happen between meetings?
    • Supporting governance – what’s the role of the company secretary
    • What does the regulator expect, and how might it change in the future?

    The sessions will be presented by Peter Walters, former housing association chief executive, chair and non-executive director of housing organisations, an expert on governance and working with boards, and author of HQN’s new Governance toolkit, which will be made available to delegates as part of these workshops.

    Target ZeroWho should attend?

    • Chairs and non-executive directors
    • Chief executives
    • Executive teams
    • Governance teams
    • Company secretaries.

    This event is also taking place in Manchester, York and Oxford

    find out more

    Meet At

    Further information

    Delegate fees:
    Members of any HQN network: £150.00 *
    Full price: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Please note that timings may be subject to change. 

    Map and directions:

    Click here to download directions to the venue

    Programme: 

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start04 Apr 2019 10:00
    • End04 Apr 2019 16:00

    The reputation rollercoaster – how to stay on track

    Details

    Brick by brick – building and managing reputation

    Understanding the importance of reputation management is vital for social landlords and it goes way beyond positive PR.

    Housing associations, ALMOs and council housing departments are under close scrutiny in everything they do. As the housing crisis moves up the political and public agenda, the profile of social housing providers has never been more prominent.
     
    Despite the many positive experiences residents have of living in our homes, perceived failures are wide ranging from not building enough homes and poor maintenance standards to neglecting residents and breaking up communities.

    The Grenfell Tower disaster has, quite rightly, put organisations further under the microscope, while the government's green paper warns social landlords that they will be named, shamed and potentially penalised if they perform poorly.

    Housing providers face the constant challenge of convincing politicians, the media, local communities and, most importantly, their residents that they are doing a good job…but positive PR alone isn’t enough.

    Chaired by strategic communications expert Helen Reynolds, our Reputation rollercoaster events this April will help you build and manage a successful reputation –  a reputation that goes way beyond warm words and a switched-on comms team.

    Key themes include:

    • How to build a trusted brand
    • Practice what you preach – clarity of mission and sticking to your values
    • Putting residents at the heart of decision making
    • The importance of engaged employees and a happy workforce
    • Stakeholder engagement strategies – working with politicians and the media
    • Making social media a friend not an enemy
    • Understanding where reputational risk comes from and how to deal with it.

    Speakers:

    • Helen Reynolds, Director, Social for the People - chair
    • Tony Stacey, Chief Executive, South Yorkshire Housing Association
    • Tony Lloyd, Labour MP for Rochdale 
    • Caroline King, Group Head of Brand and Communications, Torus
    • Gavin Jefferies, Assistant Director Communications, L&Q
    • Dave Mason, Head of Media and Crisis Communications, Mentor Media Training and author of the book 'Handling the media in good times and bad'.

    Session overviews:

    Tony Stacey will cover the breakdown of trust in social housing landlords; SYHA’s approach to rebuilding this; See the Person; Homes For Cathy; SYHA’s Co-Create team; critique of the NHF’s Together with Tenants; Civil Society Futures and the PACT model.

    Gavin Jefferies will look at a practitioner's thoughts and reflections on reputation management and stakeholder engagement based on experience and case studies; the role of  strategic communications, leadership and influencing; the dangers of over-reliance and under-reliance on communication, and the building blocks of effective reputation management, including:

    • The importance of purpose and values
    • Telling your story, internally and externally
    • Building trust and advocacy among stakeholders
    • Crisis management.

    This event is also taking place in London

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *
     

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information. 

    Registration will start 30 minutes before the first session and refreshments will be available.

    Programme:

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Please note that a ‘no-show’ fee of £60.00 will be charged for cancelled free places unless we receive at least 14 days’ notice of your cancellation.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start04 Apr 2019 10:30
    • End04 Apr 2019 16:00

    At the sharp end – working in partnership to tackle violent crime and ASB

    Details

    At the sharp end

    Against a backdrop of rising violent crime, the Regulator's Neighbourhood and Community Standard means housing providers need to show they are working to tackle anti-social behaviour in their neighbourhoods.

    The government has introduced a raft of different measures to try to stem the tide of violent crime over the past year, including a consultation on a new legal duty to underpin a ‘public health’ approach to tackling serious violence.

    Housing providers are being asked to bridge the gap created by cuts to local authorities and the police and work in partnership with them to tackle anti-social behaviour and violent gang crime in the communities they operate in.

    This new event will hear from speakers on some best practice partnership initiatives taking place around the country focused on reducing anti-social behaviour.

    Speakers

    Our Keynote speaker, Claudia Webbe, is the former chairman of Scotland Yard's Trident Gang Crime Command Independent Advisory Group after pioneering its development in the mid-1990s. She is an elected Councillor in the London Borough of Islington and a member of the National Executive Committee of the Labour Party.

    Joining Claudia will be...

    • Lydia Dlaboha, Deputy Chief Executive, HQN (Chair)
    • Geeta Subramaniam-Mooney, Head of Crime Reduction and Supporting People, Lewisham Council
    • Nigel Pierce, Assistant Director of Resident Services, Peabody
    • Richard Lane, Anti-social Behaviour Officer, Sovereign Housing
    • Nic Haig, Anti-social Behaviour Service Manager, Hyde Group.

    This event is also being held in Manchester. 

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Programme: 

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start09 Apr 2019 10:30
    • End09 Apr 2019 16:30

    Mental health and wellbeing in the workplace

    Details

    Mental health and wellbeing in the workplace

    Mental health issues have a significant impact on employee wellbeing and are a major cause of long-term absence from work. It is widely reported that mental ill health will affect 1 in 4 people at some point in their working lives.

    Come and join us for this thought provoking and topical day packed full of useful insights, information, and a case study from the social housing sector to help you understand how your organisation can promote good mental health and provide support for those who may be experiencing issues.

    Our Keynote Speaker is Lord Dennis Stevenson co-author of ‘Thriving at Work’ and a long time campaigner for greater understanding and treatment of mental illness. He was the Founding Chair of MQ: Transforming Mental Health, a charity which supports research into mental health; and he promoted a Private Members’ Bill – the “Mental Health (Discrimination) Bill” – the first key step in the UK to removing a number of the key discriminations against people who suffer from mental illness.

    Martin Coyd, OBE is a leading health and safety professional in the UK construction industry and is Head of Health, Safety & Wellbeing at Mace Construction. Martin has a wealth of experience in health and safety with a passion for wellbeing, and has a leading role in the UK’s Building Mental Health Framework.

    Representatives from ACAS will be in attendance to talk about their ‘framework for positive mental health at work’. Developed for employers, employees and line managers, the framework asks what we can do to improve and maintain our own mental health.

    It’s also a pleasure to reveal that comedian and writer Jake Mills will be joining us. Having battled depression in 2013, Jake attempted to take his own life - thankfully he was discovered before it was too late and made a full recovery.

    Jake opened up on social media about his secret battles and his story went viral; as a result, he became inundated with messages from people asking for help. It quickly became clear that the fear of being judged was preventing many from seeking help. Determined to change things, Jake created ‘Chasing the Stigma’ with the aim of removing unnecessary stigmas attached to mental illness.

    We will also be joined by our colleagues in the sector who will share information with regards to the wellbeing strategies and mental health initiatives within their own organisations.

    Who should attend?

    • Health and safety professionals
    • HR professionals
    • Chief executives
    • Directors
    • DLO/Repairs managers
    • Housing management staff.

    This event is also being held in Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only: £259.00 *

    Early bird pricing ends on 8 March 2019. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    In partnership with:

    L&Q

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start11 Apr 2019 10:00
    • End11 Apr 2019 16:00

    The reputation rollercoaster – how to stay on track

    Details

    Brick by brick – building and managing reputation

    Understanding the importance of reputation management is vital for social landlords and it goes way beyond positive PR.

    Housing associations, ALMOs and council housing departments are under close scrutiny in everything they do. As the housing crisis moves up the political and public agenda, the profile of social housing providers has never been more prominent.
     
    Despite the many positive experiences residents have of living in our homes, perceived failures are wide ranging from not building enough homes and poor maintenance standards to neglecting residents and breaking up communities.

    The Grenfell Tower disaster has, quite rightly, put organisations further under the microscope, while the government's green paper warns social landlords that they will be named, shamed and potentially penalised if they perform poorly.

    Housing providers face the constant challenge of convincing politicians, the media, local communities and, most importantly, their residents that they are doing a good job…but positive PR alone isn’t enough.

    Chaired by strategic communications expert Helen Reynolds, our Reputation rollercoaster events this April will help you build and manage a successful reputation –  a reputation that goes way beyond warm words and a switched-on comms team.

    Key themes include:

    • How to build a trusted brand
    • Practice what you preach – clarity of mission and sticking to your values
    • Putting residents at the heart of decision making
    • The importance of engaged employees and a happy workforce
    • Stakeholder engagement strategies – working with politicians and the media
    • Making social media a friend not an enemy
    • Understanding where reputational risk comes from and how to deal with it.

    Speakers: 

    • Helen Reynolds, Director, Social for the People - chair
    • Karen Buck, Labour MP for Westminster North
    • Gavin Jefferies, Assistant Director Communications, L&Q
    • Jonathan Lawn, Head of People Services and Communications, Phoenix Community Housing
    • Tim Abbott, Head of External Affairs, Sovereign Housing 
    • Rebecca Chapman, Director of Communications, Curo
    • Dave Mason, Head of Media and Crisis Communications, Mentor Media Training and author of the book 'Handling the media in good times and bad'.

    Session overviews:

    Gavin Jefferies will look at a practitioner's thoughts and reflections on reputation management and stakeholder engagement based on experience and case studies; the role of  strategic communications, leadership and influencing; the dangers of over-reliance and under-reliance on communication, and the building blocks of effective reputation management, including:

    • The importance of purpose and values
    • Telling your story, internally and externally
    • Building trust and advocacy among stakeholders
    • Crisis management.

    Jonathan Lawn's presentation will include the following themes:

    • Promoting tenant voices
    • Who determines a brand?
    • Tackling stigma – a different view
    • Breaking down resident and staff barriers.

    This event is also taking place in Manchester

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on 8 March 2019. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information. 

    Registration will start 30 minutes before the first session and refreshments will be available.

    Programme: 

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Please note that a ‘no-show’ fee of £60.00 will be charged for cancelled free places unless we receive at least 14 days’ notice of your cancellation.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  5. Water risk assessments for domestic properties – does it have to be complicated?

    Details

    Water risk assessments for domestic properties

    Come and join us at this interactive workshop that will help you to understand what your legal duties are in respect to Legionella in domestic premises and how you can comply by implementing simple, proportionate and appropriate control measures to ensure the risk remains low.

    The day will look at:

    • The requirements for domestic water risk assessments
    • The options available for developing a programme
    • How a desktop exercise can be a starting point for identification of properties
    • Utilising technicians who deliver ‘other’ programmes, such as gas servicing, to carry out the assessments and whether this is a good choice
    • Things to consider when developing a water risk assessment template for domestic premises
    • What, if any, training should the ‘assessor’ have?
    • What about ‘void’ properties – should they be assessed?
    • What should we be telling tenants?

    We’ll also have a look at some case studies and what other organisations are doing.

    Speakers

    The day will be led by Chris Brown who is an expert in his field, having over 30 years’ experience within the water hygiene industry.

    Chris is a chemist by qualification and is an Elected Fellow of the Water Management Society; he has also served a four year term on the Legionella Control Association committee and was a contributor to the BSRIA Legionella Risk Assessment Guide as well as being part of the LCA Technical Team for HSG274 Part 1.

    SOLD OUT. To join our waiting list email events@hqnetwork.co.uk

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on 15 March 2019

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Map and directions:

    Click here to download directions to the venue

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start30 Apr 2019 10:00
    • End30 Apr 2019 16:00

    The local authority housing conference – creating a 'golden thread' for housing services

    Details

    The HQN local authority housing conference

    Building on the success of last year's Strategic Network Annual Conference for local authorities, this year's event will examine the strategic role councils can play in creating a 'golden thread' that ties together all the elements of a successful housing service.

    Councils have an increasingly influential role to play across all aspects of housing. From rough sleeping and homelessness to planning and building new homes (and everything in between), for the first time in a long time, local authorities have a genuine opportunity to have a positive impact on the housing crisis.

    But how joined up are local authority housing services? How many can say they have a strategic 'golden thread' tying them all together?

    Too often housing-related services sit in silos with a lack of communication between departments. Specialist teams take responsibility for different areas from homelessness to allocations and the PRS with very often little or no strategic oversight.

    And with increased reliance on external partners – from other local authorities to housing associations – who is taking responsibility for joining everything up and ensuring a fair and consistent approach runs through everything?

    At this year's Strategic Network annual local authority housing conference, chaired by HQN Chief Executive Alistair McIntosh, we will look at the changing face of the local authority housing landscape, the increasing importance of the strategic housing function and explore the different approaches councils are taking to join up their housing services.

    Key themes:

    • Creating a 'golden thread' for housing services
    • Opportunity knocks – what recent policy changes mean for local authorities, from homelessness to the HRA
    • Working in partnership with other local authorities, housing associations and key agencies
    • From waiting lists to a decent home – supporting residents in housing need
    • The bigger picture – is housing really a priority for local authorities?

    Confirmed speakers:

    • Alistair McIntosh, Chief Executive, HQN
    • Emma Lindley, HQN Associate and Housing Strategy Lead Officer, Ashfield District Council
    • Paul Smith, Cabinet Lead for Housing, Bristol City Council
    • Lee Heley, Head of Housing Growth, Essex County Council
    • Asha Ahmad-Pearce and Harvinder Parhar, Housing Strategy and Development Team, Luton Borough Council
    • Tim Brown, HQN Associate and Senior Research Associate in Housing and Local Government, De Montfort University
    • Elly Shepherd, Head of Housing and Planning Policy, London Councils
    • More to follow...

    Free to members*

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Members of the Strategic Network: One free place per organisation, then £209 + VAT for additional places

    Early bird non members only£259.00 *

    Early bird pricing ends on 29 March 2019

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueBirmingham
    • Start02 May 2019 11:00
    • End02 May 2019 14:00

    Value for Money masterclass 2019

    Details

    Value for Money masterclass 2019

    Need some help with what the VfM Standard and Code of Practice really means for your organisation?

    Come along to our practical VfM workshop to gain a better understanding of what the Regulator of Social Housing expects.

    Do you have all the bases covered on VfM?

    While housing associations no longer need to produce a VfM self-assessment, they will need to meet the reporting requirements of the VfM Standard. This includes the publishing of performance data in annual accounts against metrics set out by the regulator, and how it compares to your peers.

    Not only that but providers are also able to set performance targets to reflect your business and social objectives.

    Delivered by HQN's Housing Finance Network lead associate Ian Parker, this half-day masterclass will help you analyse the information published in your financial statements and identify the further actions you need to take.

    To ensure you get 'optimal benefit' from the day, Ian will also be on-hand to answer your specific VfM queries. You can send your questions to us in advance at events@hqnetwork.co.uk

    Key themes:

    • What you need to report in the financial statements
    • How to choose a peer group
    • How do you prove to the RSH that VfM is important to your organisation
    • How to use the HQN model to generate the VfM metrics.

    Who should attend?

    This event is essential for those responsible for reporting VfM in the accounts, regulatory compliance, appraising the board and ensuring VfM is embedded in the business, including:

    • Finance directors
    • All members of the Executive team
    • Finance teams
    • Performance teams
    • Governance teams
    • All organisations that are due to receive an IDA.

    Free to members*

    find out more

    Meet At

    Further information

    Delegate fees:
    Members of the Housing Finance Network: One free place per organisation, then £150 + VAT for additional places
    Full price: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session. 

    Please note that timings may be subject to change. 

    To check your membership, please contact us at events@hqnetwork.co.uk

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueYork
    • Start08 May 2019 10:00
    • End08 May 2019 13:00

    All on board: delivering good governance in 2019

    Details

    All on board: delivering good governance in 2019

    Daunted by IDAs? Fearful of governance reviews? Lost in the undergrowth of regulatory standards and codes of governance? 

    Good governance isn’t easy – in fact, it’s never been more challenging. Whether you are a board member needing to know where to focus your attention, or an executive team wondering how best to meet the needs – and expectations – of your board, you need to be on top of your brief.

    That’s why we’ve designed a new toolkit and series of workshops for 2019 to help you through the maze of obligations and best practice – to help you avoid the pitfalls and reap the benefits of good governance. 

    These lively, interactive, half-day practical sessions will highlight the key points and prompt your thinking on how the toolkit might apply to your organisation.

    Key themes include:

    • What’s the purpose of governance? 
    • What should a board do, and what shouldn’t it do?
    • What’s the best governance structure and framework for your organisation?
    • How do you attract and retain high quality board members with the right skills?
    • How to listen to the resident voice in governance – and act on it?
    • How can you maximise the effectiveness of the board as a team?
    • Beyond the boardroom – what should happen between meetings?
    • Supporting governance – what’s the role of the company secretary
    • What does the regulator expect, and how might it change in the future?

    The sessions will be presented by Peter Walters, former housing association chief executive, chair and non-executive director of housing organisations, an expert on governance and working with boards, and author of HQN’s new Governance toolkit, which will be made available to delegates as part of these workshops.

    Target ZeroWho should attend?

    • Chairs and non-executive directors
    • Chief executives
    • Executive teams
    • Governance teams
    • Company secretaries.

    This event is also taking place in Manchester, Birmingham and Oxford

    find out more

    Meet At

    Further information

    Delegate fees:
    Members of any HQN network: £150.00 *
    Full price: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Please note that timings may be subject to change. 

    Programme: 

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueCardiff
    • Start08 May 2019 10:00
    • End08 May 2019 16:00

    Raising the standard – taking the Welsh Housing Quality Standard to the next level post 2020

    Details

    Raising the standard – taking the Welsh Housing Quality Standard to the next level post 2020

    Social housing in Wales has been transformed since political devolution, especially from the investment made to improve the quality of social housing in delivering the Welsh Housing Quality Standard (WHQS).

    Currently, 91% of social housing homes are compliant with the standard, up from 86% in 2017 and the key message from the Welsh Housing Conditions Survey 2017-18 is that social housing is generally of better quality than private housing.

    But what should a future Welsh Housing Quality Standard cover? What should landlords be doing now to get ahead of the game?

    Attend our event to get the answers. We’ll point you in the right direction – shining a light on current best practice and helping you to start a conversation within your business about future priorities for assets, staff, residents, board and council members.

    The Welsh Government target is to achieve 100% compliance with the standard by 2020, with £108m of funding available to landlords every year to improve your homes, but over the last few years the demands from your customers and homes has changed following the tragic fire at Grenfell and the increasing concerns over the impact of climate change on our environment.

    This event aims to explore the wider question of a future standard for social housing in Wales post 2020.

    Chaired by Mike Victory-Rowe, Lead Associate of the HQN Asset Management Network, the key themes include:

    • Insight on the current delivery of the Welsh Housing Quality Standard by 2020
    • Exploring the different business priorities for a future standard, including social housing stigma, green and safer homes, and fighting fuel poverty
    • Maximising the benefits of new technology, including 'smart' homes
    • Understanding the tools required to be successful
    • Creating supporting policy and strategy
    • Stress testing the impact on your financial plan and key delivery milestones.

    Who should attend?

    • Board and Council members
    • Chief executives
    • Finance directors
    • Asset and property directors
    • Asset and property heads and assistant directors
    • Asset and property management teams
    • Innovation and business intelligence teams.
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on 5 April 2019. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start09 May 2019 10:00
    • End09 May 2019 16:00

    The leadership in housing conference 2019

    Details

    The leadership in housing conference 2019

    Empower your people, help your teams achieve more, shape your culture.

    Outstanding leadership has never been more important in the social housing sector.

    Modern housing organisations are complex. They are expected to act commercially while maintaining their social purpose.

    Building new homes, maintaining existing stock and a relentless focus on health and safety are a few of the obvious challenges facing our sector.

    But the need for dynamic leaders becomes even more apparent when you add to this a constantly changing operating environment, an uncertain political landscape and the need to do more to support both residents and communities.

    And it's not just your executive team that has a role to play. By harnessing the leadership skills of your people, the mindsets of your teams and the culture of your organisation, you’ll reduce risk, cost, complexity and uncertainty. You’ll generate clarity, sustainability and higher performance.

    For this major one-day conference, HQN is teaming up with the Leadership Trust to bring together some of the UK's most inspirational leaders from inside and outside the housing sector to explore a number of key themes:

    • The art of leadership within the housing sector
    • Management, leadership and command
    • Performance under pressure
    • Ethos and culture
    • Adopting positive leadership behaviours
    • Resilience and team motivation
    • Building a culture of wellbeing
    • Developing future leaders.

    Chaired by HQN chief executive Alistair McIntosh, delegates will have the chance to hear from a host of top speakers including:

    • Major General Tim Cross CBE
    • Jon White, former Royal Marine, leadership consultant and inspirational speaker
    • Kate Davies, Chief Executive, Notting Hill Genesis
    • Molly Bishop, former National Housing Federation/24housing Young Leader of the Year
    • Robin Lawrence, Director, Leadership Trust
    • Dr Gonzalo Shoobridge and Sara Silvonen, Great Place to Work
    • Jane Atherton, HQN associate and Organisation Development expert.

    More speakers to be announced shortly.

    Who should attend?

    This conference is essential for:

    • Chief executives
    • Executive teams
    • Senior management
    • Board members
    • Future leaders
    • Team leaders
    • Organisational development teams
    • HR teams
    • Business transformation teams.

    Keynote speaker biographies

    Major General Tim Cross CBE

    Tim Cross commanded at every level of the British Army, from leading a small Bomb Disposal Team in N Ireland in the 1970s to commanding a Division of 30,000 in 2004/07.

    Alongside various tours in the UK and Germany, he served with the UN in Cyprus in 1980/81 and had operational deployments to Kuwait/Iraq in 1990/91, Bosnia in 1995/96 and ‘97. In 1999, as a Brigadier in command of 101 Logistic Brigade, he deployed to Macedonia, Albania and Kosovo and was appointed CBE in the subsequent operational awards for his work in leading the NATO response to the Humanitarian crisis; his brigade headquarters was also awarded the Wilkinson Sword of Peace.

    As the senior military advisor to a UK-based defence company; he sits on the ‘Ethics’ board of a major UK technology company, the board of the Defence and Government Services division of a Global Logistics Company and a UK Stevedoring Company. An Honorary Professor at three UK Universities; and the President of the Institute of Civil Protection and Emergency Management, he is also a Local Lay Minister in the Church of England and the Chairman of the Board of Theos – a Christian Think Tank – and is engaged across the charity and humanitarian world.

    Jon White, former Royal Marine, leadership consultant and inspirational speaker

    Jon is experienced at delivering talks, training and coaching internationally and across the private, public and third sectors.

    He draws on his personal experience from over a decade of service as a commissioned Officer in the Royal Marines and overcoming the injuries he sustained in Afghanistan. Having decided that his personal experiences were not enough, he also interviews high profile leaders to learn from them and spread their wisdom too. He has a Practitioner Diploma in Executive Coaching from the Academy of Executive Coaching and has trained in Generative Coaching too.

    Having been commissioned at 19, Jon found Young Officer Training in the Marines more challenging than most. He firmly believes that those early challenges set him up well, as they developed a foundation of humility and authenticity.

    Inspiring leaders to be humble and authentic in their approach to life and work is how Jon believes he can improve employee engagement and project output within organisations.  “It’s about maximising the use of the corporate brain”.

    Robin Lawrence, Leadership Trust Course Director, Coach and Facilitator

    Robin is a specialist in leadership development and personal effectiveness.

    Robin’s work is primarily focused on developing and running customised programmes but he also delivers The Trust’s open leadership programmes. Robin obtained a distinction for his diploma in coaching and is also accredited with The Leadership Trust as an executive coach. Robin is one of the few John Adair Accredited Trainers for Action Centred Leadership. In 2017, Robin became BPS Accredited as Test user: Occupational – Ability and Personality and using tools such as Talent Q's Dimensions and Elements.

    Robin has worked successfully with many clients including high profile charity organisations, company directors and executives in a variety of sectors including scientific, medical, telecommunications, education, sports and financial sectors.

    Robin is also a regular guest speaker and MC at breakfast sessions, events and exhibitions covering a myriad of leadership and management related topics.

    Robin has over 20 years experience of working at senior levels within the corporate world. This has helped develop his practical business, management and leadership skills, and has seen him build high performing teams, run successful projects and work closely with other global companies as well as many UK based SMEs.

    Robin also ran a marketing department within one of the UK’s leading blue chip telecommunications companies, during which time that department’s revenues increased from £40m to £750m. He also served on the board of the London Borough of Waltham Forest’s housing organisation, Ascham Homes, as a non-executive director.

    He is currently director and founder of a company to provide coaching based development services to professionals, specialising in leadership, team dynamics and communications. During this time he developed the highly regarded 'Every Teacher Matters®' programme aimed at assisting teaching professionals and school SLTs to improve leadership skills and personal effectiveness.

    About The Leadership Trust

    The Leadership Trust delivers high impact experiential leadership development, which changes behaviour and transforms individuals, teams and organisations for clients across the globe. With foundations in the Special Forces, the Trust’s approach has been honed over four decades with expert input from behavioural psychologists and specialists in leadership development. The Trust has worked with over 70,000 individuals covering 250 active companies each year.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on 5 April 2019

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Special offer for members of the Housing Quality Network. We have 20 FREE member places up for grabs at this event! Book now using the code #LS2 to get yours – and be quick, these aren't going to last long! To check your membership level and eligibility, please call 01904 557150 or click above to chat live now. 

    Registration will start 30 minutes before the first session and refreshments will be available.

    In partnership with:

    Leadership Trust

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueOxford
    • Start14 May 2019 10:00
    • End14 May 2019 13:00

    All on board: delivering good governance in 2019

    Details

    All on board: delivering good governance in 2019

    Daunted by IDAs? Fearful of governance reviews? Lost in the undergrowth of regulatory standards and codes of governance? 

    Good governance isn’t easy – in fact, it’s never been more challenging. Whether you are board member needing to know where to focus your attention, or an executive team wondering how best to meet the needs – and expectations – of your board, you need to be on top of your brief.

    That’s why we’ve designed a new toolkit and series of workshops for 2019 to help you through the maze of obligations and best practice – to help you avoid the pitfalls and reap the benefits of good governance. 

    These lively, interactive, half-day practical sessions will highlight the key points and prompt your thinking on how the toolkit might apply to your organisation.

    Key themes include:

    • What’s the purpose of governance? 
    • What should a board do, and what shouldn’t it do?
    • What’s the best governance structure and framework for your organisation?
    • How do you attract and retain high quality board members with the right skills?
    • How to listen to the resident voice in governance – and act on it?
    • How can you maximise the effectiveness of the board as a team?
    • Beyond the boardroom – what should happen between meetings?
    • Supporting governance – what’s the role of the company secretary
    • What does the regulator expect, and how might it change in the future?

    The sessions will be presented by Peter Walters, former housing association chief executive, chair and non-executive director of housing organisations, an expert on governance and working with boards, and author of HQN’s new Governance toolkit, which will be made available to delegates as part of these workshops.

    Target ZeroWho should attend?

    • Chairs and non-executive directors
    • Chief executives
    • Executive teams
    • Governance teams
    • Company secretaries.

    This event is also taking place in Manchester, Birmingham and York

    find out more

    Meet At

    Further information

    Delegate fees:
    Members of any HQN network: £150.00 *
    Full price: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Please note that timings may be subject to change. 

    Programme: 

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start14 May 2019 10:30
    • End14 May 2019 16:30

    Mental health and wellbeing in the workplace

    Details

    Mental health and wellbeing in the workplace

    Mental health issues have a significant impact on employee wellbeing and are a major cause of long-term absence from work. It is widely reported that mental ill health will affect 1 in 4 people at some point in their working lives.

    Come and join us for this thought provoking and topical day packed full of useful insights, information, and a case study from the social housing sector to help you understand how your organisation can promote good mental health and provide support for those who may be experiencing issues.

    Our Keynote Speaker is Lord Dennis Stevenson co-author of ‘Thriving at Work’ and a long time campaigner for greater understanding and treatment of mental illness. He was the Founding Chair of MQ: Transforming Mental Health, a charity which supports research into mental health; and he promoted a Private Members’ Bill – the “Mental Health (Discrimination) Bill” – the first key step in the UK to removing a number of the key discriminations against people who suffer from mental illness.

    Martin Coyd, OBE is a leading health and safety professional in the UK construction industry and is Head of Health, Safety & Wellbeing at Mace Construction. Martin has a wealth of experience in health and safety with a passion for wellbeing, and has a leading role in the UK’s Building Mental Health Framework.

    Representatives from ACAS will be in attendance to talk about their ‘framework for positive mental health at work’. Developed for employers, employees and line managers, the framework asks what we can do to improve and maintain our own mental health.

    It’s also a pleasure to reveal that comedian and writer Jake Mills will be joining us. Having battled depression in 2013, Jake attempted to take his own life - thankfully he was discovered before it was too late and made a full recovery.

    Jake opened up on social media about his secret battles and his story went viral; as a result, he became inundated with messages from people asking for help. It quickly became clear that the fear of being judged was preventing many from seeking help. Determined to change things, Jake created ‘Chasing the Stigma’ with the aim of removing unnecessary stigmas attached to mental illness.

    We will also be joined by our colleagues in the sector who will share information with regards to the wellbeing strategies and mental health initiatives within their own organisations.

    Who should attend?

    • Health and safety professionals
    • HR professionals
    • Chief executives
    • Directors
    • DLO/Repairs managers
    • Housing management staff.

    This is event is also being held in London

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on 12 April 2019

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    In partnership with:

    L&Q

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueBirmingham
    • Start16 May 2019 10:00
    • End16 May 2019 16:00

    Practical magic – housing technology for today

    Details

    Practical magic – housing technology for today

    Had enough of all the 'blue sky thinking' and 'future gazing' at expensive technology that may or may not be of benefit to the housing world in 20 years' time?

    Need something that's going to help your colleagues and benefit your organisation today?

    Look no further – HQN is delighted to announce a new technology event aimed at providing housing professionals practical solutions that are already on the market.

    We'll be taking a hands-on approach to technology that will help specialist teams do their day job while benefiting the wider business.

    Covering everything from housing management, income collection and the customer experience to digital engagement, repairs and asset management, the day is about exploring the possibilities of what's already available through live demonstrations, expert recommendations, lively debates and 'huddles' between like-minded people.

    There will also be space for 'smart home' technology that's already out there, which is yet to be adopted by the housing sector despite its potential to transform lives.

    We promise you won't be bored, and will come away with the inspiration and contacts to make your ideas a reality.

    The first Practical Magic events in Manchester and London were sell-outs, so make sure you book your place early this time around.

    Tech companies involved in the Practical Magic events include:

    • Amazon
    • Oracle
    • Omniledger
    • Outsystems
    • Semarchy
    • Yoti
    • allpay
    • Mobysoft
    • Community Fibre
    • Active Housing
    • QlickIT
    • SDM
    • Gospel Tech
    • GasTag
    • Fuzzlab
    • Howz
    • Skenario Labs

    Once again, we are delighted to confirm that the HACT LaunchPad is among the sessions confirmed for Birmingham. Details of our keynote speakers will be announced shortly.

    Please note, this event builds on the first Practical Magic events in Manchester and London and will feature a whole new range of sessions and speakers.

    Key themes for the day:

    • Hear from fellow professionals on what does and doesn't work for their organisations – large and small
    • Explore the latest housing technology and digital systems available on the market
    • Get recommendations, insight and ideas from sector experts
    • Experience live demonstrations
    • Exchange ideas with like-minded people.
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on 12 April 2019

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueBATH
    • Start22 May 2019 10:30
    • End22 May 2019 16:00

    Universal Credit: Where do we go from here?

    Details

    Universal Credit: Where do we go from here?

    We’re once again partnering with DWP to bring housing providers a series of events that will provide practical help in managing the migration to UC.

    Once again, DWP will be on hand to bring everyone up to date with the latest developments, to listen to experienced housing practitioners in the front line of UC expansion and to answer your questions.

    The events will be chaired by RIEN Lead Associate, Tony Newman and will include positive practice case studies from housing providers, together with workshops to network and share ideas and tips.

    The events will take place at the locations voted for by RIEN members and we thank everyone who voted.

    Further information and full programme to follow.

    This event is also being held in London, Edinburgh, Birmingham, Peterborough, Chester, Leeds and Cardiff

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on 19 April 2019. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start06 Jun 2019 10:30
    • End06 Jun 2019 16:00

    Universal Credit: Where do we go from here?

    Details

    Universal Credit: Where do we go from here?

    We’re once again partnering with DWP to bring housing providers a series of events that will provide practical help in managing the migration to UC.

    Once again, DWP will be on hand to bring everyone up to date with the latest developments, to listen to experienced housing practitioners in the front line of UC expansion and to answer your questions.

    The events will be chaired by RIEN Lead Associate, Tony Newman and will include positive practice case studies from housing providers, together with workshops to network and share ideas and tips.

    The events will take place at the locations voted for by RIEN members and we thank everyone who voted.

    Further information and full programme to follow.

    This event is also being held in Bath, Edinburgh, Birmingham, Peterborough, Chester, Leeds and Cardiff

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on 3 May 2019. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLeeds
    • Start13 Jun 2019 10:00
    • End14 Jun 2019 16:00

    The art of leadership – harnessing personal power (two-day residential)

    Details

    The art of leadership – harnessing personal power

    “Leadership bestows on us an awesome power. We can use it to over-power, de-power or out-power others and in doing so we will break them. Alternatively we can use this power to enable, empower and grow people, winning their hearts and minds.” David Gilbert-Smith, former SAS Officer and Founder of the Leadership Trust

    Building new affordable homes, maintaining existing stock and a relentless focus on health and safety are just a few of the many challenges facing our sector. Add to this a constantly changing operating environment and the inevitable need to do more with less and things are tough.

    So inspiring the best performance from your people is critical.

    That’s why we’ve partnered with Leadership Trust as their special forces heritage means dealing with tough situations is in their DNA.

    The Leadership Trust has four decades' worth of experience working with some of the UK's top blue-chip companies. 

    Their team of experts help people to find their own leadership style, enabling people to perform under pressure and deliver results.

    Taking place over two full days this residential course has been specifically designed for established housing leaders and those with the potential to become one. The course is a chance to:

    • Build your personal leadership style, raising awareness of what can hinder your performance
    • Establish an understanding of how your leadership style can support or hinder the performance of your team
    • Connect your leadership style with challenges at work so that you can practise being at your best under pressure.

    The residential programme includes a series of workshops and practical challenges designed to help develop key leadership skills and your own personal leadership style.

    Key sessions include:

    • The art of leadership within the housing sector
    • Performance under pressure
    • Ethos and culture
    • Adopting positive leadership behaviours.

    PLEASE NOTE: The price of this residential course includes accommodation, a three-course dinner on the first evening, and all other meals/refreshments.

    Places are strictly limited.

    About The Leadership Trust

    The Leadership Trust delivers high impact experiential leadership development, which changes behaviour and transforms individuals, teams and organisations for clients across the globe. With foundations in the Special Forces, the Trust’s approach has been honed over four decades with expert input from behavioural psychologists and specialists in leadership development. The Trust has worked with over 70,000 individuals covering 250 active companies each year.

    About Robin Lawrence

    Robin has been developing leadership skills professionally since 2003 and is passionate about working with individuals and teams in both private and public sectors. He is also one of the few John Adair Accredited Trainers for Action Centred Leadership.

    Robin has worked successfully with many clients including high profile charity organisations, company directors and executives in a variety of sectors including scientific, medical, telecommunications, education, sports and financial sectors.

    He is no stranger to the social housing sector having served on the board of Ascham Homes in the London Borough of Waltham Forest as a non-executive director.

    What delegates said about our previous Art of Leadership residential:

    "Great balance of reflection, action and practice in a relaxed atmosphere"

    "Content rich, good fun, insightful 24 hours"

    "Excellent programme. Very informative and I will most definitely recommend to my colleagues"

    "More of this please! Just loved it. Loved the intensity of it. Learned loads and will continue to learn from the 'fall out'"

    To find out more about the Leadership Trust visit: http://www.leadershiptrust.co/

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £1,199.00 *
    Members of any HQN network: £999.00 *

    PLEASE NOTE: The price of this residential course includes accommodation, a three-course dinner on the first evening, and all other meals/refreshments.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    In partnership with 

    Leadership trust logo

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLeeds
    • Start18 Jun 2019 10:00
    • End18 Jun 2019 16:00

    The Leasehold Management Summit 2019

    Details

    The Leasehold Management Summit 2019

    Save the date for this year's Leasehold Management Summit Seminars.

    The day will feature:

    • Topical sessions – a look at the key issues of the day
    • Technical sessions – guidance and advice on technical issues of note
    • Break-out sessions – discussion and debate forums, sharing good practice.

    Full details and speaker line up to be announced.

    This event is also being held in London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on 17 May 2019. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start20 Jun 2019 10:00
    • End20 Jun 2019 16:00

    The Leasehold Management Summit 2019

    Details

    The Leasehold Management Summit 2019

    Save the date for this year's Leasehold Management Summit Seminars.

    The day will feature:

    • Topical sessions – a look at the key issues of the day
    • Technical sessions – guidance and advice on technical issues of note
    • Break-out sessions – discussion and debate forums, sharing good practice.

    Full details and speaker line up to be announced.

    This event is also being held in Leeds.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on 17 May 2019. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueEdinburgh
    • Start09 Jul 2019 10:30
    • End09 Jul 2019 16:00

    Universal Credit: Where do we go from here?

    Details

    Universal Credit: Where do we go from here?

    We’re once again partnering with DWP to bring housing providers a series of events that will provide practical help in managing the migration to UC.

    Once again, DWP will be on hand to bring everyone up to date with the latest developments, to listen to experienced housing practitioners in the front line of UC expansion and to answer your questions.

    The events will be chaired by RIEN Lead Associate, Tony Newman and will include positive practice case studies from housing providers, together with workshops to network and share ideas and tips.

    The events will take place at the locations voted for by RIEN members and we thank everyone who voted.

    Further information and full programme to follow.

    This event is also being held in Bath, London, Birmingham, Peterborough, Chester, Leeds and Cardiff

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on 7 June 2019. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueBirmingham
    • Start18 Jul 2019 10:30
    • End18 Jul 2019 16:00

    Universal Credit: Where do we go from here?

    Details

    Universal Credit: Where do we go from here?

    We’re once again partnering with DWP to bring housing providers a series of events that will provide practical help in managing the migration to UC.

    Once again, DWP will be on hand to bring everyone up to date with the latest developments, to listen to experienced housing practitioners in the front line of UC expansion and to answer your questions.

    The events will be chaired by RIEN Lead Associate, Tony Newman and will include positive practice case studies from housing providers, together with workshops to network and share ideas and tips.

    The events will take place at the locations voted for by RIEN members and we thank everyone who voted.

    Further information and full programme to follow.

    This event is also being held in Bath, London, Edinburgh, Peterborough, Chester, Leeds and Cardiff.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on 14 June 2019. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueRoss-on-Wye
    • Start17 Sep 2019 10:00
    • End18 Sep 2019 16:00

    The art of leadership – harnessing personal power (two-day residential)

    Details

    The art of leadership

    “Leadership bestows on us an awesome power. We can use it to over-power, de-power or out-power others and in doing so we will break them. Alternatively we can use this power to enable, empower and grow people, winning their hearts and minds.” David Gilbert-Smith, former SAS Officer and Founder of the Leadership Trust

    Building new affordable homes, maintaining existing stock and a relentless focus on health and safety are just a few of the many challenges facing our sector. Add to this a constantly changing operating environment and the inevitable need to do more with less and things are tough.

    So inspiring the best performance from your people is critical.

    That’s why we’ve partnered with Leadership Trust as their special forces heritage means dealing with tough situations is in their DNA.

    The Leadership Trust has four decades' worth of experience working with some of the UK's top blue-chip companies. 

    Their team of experts help people to find their own leadership style, enabling people to perform under pressure and deliver results.

    Taking place over two full days this residential course has been specifically designed for established housing leaders and those with the potential to become one. The course is a chance to:

    • Build your personal leadership style, raising awareness of what can hinder your performance
    • Establish an understanding of how your leadership style can support or hinder the performance of your team
    • Connect your leadership style with challenges at work so that you can practise being at your best under pressure.

    The residential programme includes a series of workshops and practical challenges designed to help develop key leadership skills and your own personal leadership style.

    Key sessions include:

    • The art of leadership within the housing sector
    • Performance under pressure
    • Ethos and culture
    • Adopting positive leadership behaviours.

    PLEASE NOTE: The price of this residential course includes accommodation, a three-course dinner on the first evening, and all other meals/refreshments.

    Places are strictly limited.

    About The Leadership Trust

    The Leadership Trust delivers high impact experiential leadership development, which changes behaviour and transforms individuals, teams and organisations for clients across the globe. With foundations in the Special Forces, the Trust’s approach has been honed over four decades with expert input from behavioural psychologists and specialists in leadership development. The Trust has worked with over 70,000 individuals covering 250 active companies each year.

    About Robin Lawrence

    Robin has been developing leadership skills professionally since 2003 and is passionate about working with individuals and teams in both private and public sectors. He is also one of the few John Adair Accredited Trainers for Action Centred Leadership.

    Robin has worked successfully with many clients including high profile charity organisations, company directors and executives in a variety of sectors including scientific, medical, telecommunications, education, sports and financial sectors.

    He is no stranger to the social housing sector having served on the board of Ascham Homes in the London Borough of Waltham Forest as a non-executive director.

    What delegates said about our previous Art of Leadership residential:

    "Great balance of reflection, action and practice in a relaxed atmosphere"

    "Content rich, good fun, insightful 24 hours"

    "Excellent programme. Very informative and I will most definitely recommend to my colleagues"

    "More of this please! Just loved it. Loved the intensity of it. Learned loads and will continue to learn from the 'fall out'"

    To find out more about the Leadership Trust visit: http://www.leadershiptrust.co/

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £1,199.00 *
    Members of any HQN network: £999.00 *

    PLEASE NOTE: The price of this residential course includes accommodation, a three-course dinner on the first evening, and all other meals/refreshments.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    In partnership with 

    Leadership trust logo

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenuePeterborough
    • Start17 Sep 2019 10:30
    • End17 Sep 2019 16:00

    Universal Credit: Where do we go from here?

    Details

    Universal Credit: Where do we go from here?

    We’re once again partnering with DWP to bring housing providers a series of events that will provide practical help in managing the migration to UC.

    Once again, DWP will be on hand to bring everyone up to date with the latest developments, to listen to experienced housing practitioners in the front line of UC expansion and to answer your questions.

    The events will be chaired by RIEN Lead Associate, Tony Newman and will include positive practice case studies from housing providers, together with workshops to network and share ideas and tips.

    The events will take place at the locations voted for by RIEN members and we thank everyone who voted.

    Further information and full programme to follow.

    This event is also being held in Bath, London, Edinburgh, Birmingham, Chester, Leeds and Cardiff

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on 16 August 2019. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start19 Sep 2019 10:00
    • End19 Sep 2019 16:00

    SAFETYnet Annual Conference North 2019

    Details

    SAFETYnet annual conference 2019

    Following the success of last year’s inaugural SAFETYnet Annual Conference, this year we are holding the event in two locations.

    Book your place for the Manchester Conference below.

    You can find the booking page for the London Conference here.

    Full details and speaker line up to be announced.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on 16 August 2019

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start01 Oct 2019 10:00
    • End01 Oct 2019 16:00

    SAFETYnet Annual Conference South 2019

    Details

    SAFETYnet annual conference 2019

    Following the success of last year’s inaugural SAFETYnet Annual Conference, this year we are holding the event in two locations.

    Book your place for the London Conference below.

    You can find the booking page for the Manchester Conference here.

    Full details and speaker line up to be announced.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on 30 August 2019

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start10 Oct 2019 10:00
    • End10 Oct 2019 16:00

    The Rent Income Excellence Network (RIEN) annual conference 2019

    Details

    RIEN annual conference 2019

    This year’s RIEN annual conference promises to be yet another thought-provoking and illuminating event.

    More information and full speaker line-up to follow soon...

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on 6 September 2019

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueChester
    • Start30 Oct 2019 10:30
    • End30 Oct 2019 16:00

    Universal Credit: Where do we go from here?

    Details

    Universal Credit: Where do we go from here?

    We’re once again partnering with DWP to bring housing providers a series of events that will provide practical help in managing the migration to UC.

    Once again, DWP will be on hand to bring everyone up to date with the latest developments, to listen to experienced housing practitioners in the front line of UC expansion and to answer your questions.

    The events will be chaired by RIEN Lead Associate, Tony Newman and will include positive practice case studies from housing providers, together with workshops to network and share ideas and tips.

    The events will take place at the locations voted for by RIEN members and we thank everyone who voted.

    Further information and full programme to follow.

    This event is also being held in Bath, London, Edinburgh, Birmingham, Peterborough, Leeds and Cardiff.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on 27 September 2019. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

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