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  1. A new deal for renters? Developing, managing and regulating PRS homes

    Details

    A new deal for renters? Developing, managing and regulating PRS homes

    Through its New Deal for Renting, the government has promised a 'generational change' to the laws affecting the private rented sector and a pledge to deliver a 'fair and balanced' relationship between landlord and tenants.

    But while the proposed changes to legislation are welcome, genuine change can only be delivered on the ground – and that means building more homes for rent, improving the quality of PRS housing, cracking down on poor landlords and ensuring rents are kept affordable.

    The success of the private rented sector is in everybody's interest. It is now the second largest housing tenure in England, made up of 4.5m households. It is also home to an increasingly diverse range of people, with growing numbers of families and people aged over 55.

    Building homes for market rent is big business. Institutional investors have taken advantage of the government's Build to Rent scheme. 2019 has already seen 32,000 BTR homes completed, a 34% increase on last year, with a further 74,000 at the planning stage. But these homes are primarily aimed at the top end of the market, with the majority being built in big cities like London and Manchester.

    PRS rents continue to rise, meanwhile, with the ONS reporting a 7% increase across the UK since January 2015. Part of the problem is that the number of homes for market rent is falling and demand is outstripping supply in many parts of the country.

    The quality of many properties remains an issue but the Homes (Fitness for Habitation) Act could soon become a gamechanger.

    And while housing associations continue to play a key role in building affordable homes, with some notable exceptions they remain largely absent when it comes to supplying quality homes in the private rented sector.

    At this one-day conference, HQN is bringing together key players to deliver their verdict on the current state of the PRS, its future direction and their own recommendations to change things for the better.

    Key themes include:

    • A New Deal for Renters – what the changes will mean
    • Shaping the future of the PRS – developing and managing market rent homes
    • The effectiveness of selective licensing and the enforcement role of local authorities
    • The impact of the Homes (Fitness for Habitation) Act
    • PRS regulation – opportunities and obstacles
    • Making the PRS work for local authorities in preventing homelessness
    • The role of housing associations in the private rented sector.

    Confirmed speakers:

    • Emma Lindley, Associate, HQN
    • Dan Wilson Craw, Director, Generation Rent
    • Scott Lawrence, author of the MHCLG-commissioned Independent Review of the Use and Effectiveness of Selective Licensing
    • John Stewart, Policy Manager, Residential Landlords Association
    • John Bibby, Policy Manager, Shelter
    • Paul Gerrard, ForLiving Director, ForViva.

    Session overviews:

    John Bibby from Shelter will discuss what PRS regulation may look like in 10 years' time and what may be the implications, including; securing tenure, rent control, and broader regulation.

    Scott Lawrence's session 'Research into the effectiveness of selective licensing' will cover an overview of selective licensing, key mechanisms through which licensing can lead to positive change, and the commonalities of effective schemes. Scott will also look at the issues compromising its effectiveness and moving forward.

    John Stewart from Residential Landlords Association session '10 things I hate about you! Improving relationships with your private rented sector', will review how the relationship between local authorities, landlords, and agents is often characterised by mistrust at best, and outright hositiliy at its worse. Building on the RLA’s research and knowledge of members, this session will explore practical ways to build trust and improve relationships between the providers of private rented housing and local authorities. 

    Dan Wilson Craw's session 'Generation rent: Rebalancing the power in the private rented sector will include the following:

    • Recent legislation – Tenant Fees Act, Homes (Fitness for Human Habitation) Act
    • Upcoming changes – abolition of Section 21 evictions, landlord regulation
    • Issues on the horizon – bringing down rents, enforcement capacity of local councils, General Election
    • Growth of private renters movement.
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    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on 17 September 2019. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Map and directions

    Click here to download directions to the venue  

    Programme

    Click here to download the programme    

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  2. Making estate regeneration happen

    Details

    Making estate regeneration happen

    HQN has teamed up with the communities team at the Pioneer Group to take a practical look at two real life case studies of sustainable regeneration in Castle Vale and emerging planning for community regeneration in Stockland Green. 

    The sector’s focus is on boosting housing supply, improving the quality of housing, destigmatising how social housing is perceived and finding new ways of engaging and empowering tenants in the delivery of housing solutions. There is a palpable belief and confidence that the housing agenda is on the front foot with a renewed optimism and energy. 

    However, one area where there is less policy definition is around wider neighbourhood regeneration – particularly inner and outer city housing estates. Stepping in to fill this policy void, the National Housing Federation are currently finalising their Great Places Commission report which identifies a key challenge around:  

    “…neighbourhoods, towns and cities in the Midlands and the North of England are not great
    places, and have not been for a long time. Long-term economic and social trends have
    served to entrench regional disparities and hold these places back. This is having a clear and
    measurable impact on people’s lives and on the national economy, and cannot be allowed to
    continue. It is in places like this that housing associations, together with local authorities,
    Universities, and other anchor institutions, are working alongside residents and community
    organisations to address local challenges and drive positive change. They are already making an impact, often with limited resources, but there is the potential to do so much more.”

    HQN has teamed up with the communities team at the Pioneer Group to take a practical look at this with two real life case studies of sustainable regeneration in Castle Vale and emerging planning for community regeneration in Stockland Green.       

    The workshop is broken into three parts:

    • The first part explores the national agenda for estate regeneration and innovative approaches for tackling the funding challenges 
    • The second part looks at the Castle Vale model of sustainable regeneration with a tour of the estate to see how the initial investment has been sustained with renewed focus on delivering wider social and economic regeneration 
    • The third part considers emerging approaches to scoping estate regeneration in Falcon Lodge, a neighbourhood with around 900 council homes in the Reddicap ward of Sutton Coldfield. 

    Participants will:

    • Hear about and visit a nationally recognised successful example of estate regeneration 
    • Find out about a community planning approach to regeneration
    • Learn about the current national debate on turning round problem estates 
    • Find out about a potential future model of housing regeneration looking at short term interventions driven by a community planning approach   
    • Explore funding opportunities. 

    They will go away with ideas and solutions to take forward within their organisations.

    Our facilitators for the day are Tim Brown and Ifor Jones

    Tim Brown is a long standing HQN associate, a qualified town planner and corporate member of the CIH as well as a senior research associate in housing and local government at De Montfort University. Tim was previously Director of the Centre for Comparative Housing research, board member and chair of a number of housing associations, director of two social enterprises. He is currently pioneering on the next steps and options for estate regeneration amongst a range of other work interests including boosting housing supply, housing needs of older people, economic development and regeneration housing policy and local authority and social housing allocations systems. Tim is technical lead for HQN’s specialist strategic network SEN.

    Ifor Jones is Head of Communities at the Pioneer Group in Castle Vale after retiring from local government in 2016. As a Director in Birmingham City Council he led the council’s localisation policy and delivery arrangements for a decade, manging a range of services including libraries, leisure, advice and housing including partnership responses to the closure of Rover in 2005 and more recently the community governance review setting up the largest town council in England in Sutton Coldfield. Throughout his career he has focused on localised community regeneration and neighbourhood management. He is taking this approach in a number of communities in North East Birmingham including Castle Vale, Stockland Green and Falcon Lodge in Sutton Coldfield. He is currently vice chair of the Active wellbeing society and is a founder member of Birmingham Community Homes.

    Member discount

    SOLD OUT.  To be added to our waiting list, please email events@hqnetwork.co.uk 

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £75.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on Friday 13 September 2019.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Programme:

    Click here to download the programme

    Map and directions: 

    Click here to download directions to the venue

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  3. 2020 vision – a practical guide to the new Rent Standard

    Details

    2020 vision – a practical guide to the new Rent Standard

    The new Rent Standard from April 2020 will apply to both housing associations and stock-holding local authorities – get the low-down from HQN.

    Setting rents for social housing used to be quite simple.

    But as we provide more homes across different tenures, understanding the rules and regulations for varying rent types has become a complicated business.

    Not only that, the Regulator of Social Housing has been running a consultation on the new Rent Standard which from April 2020 will introduce two major changes:

    • Aligning the regulation of rents charged by stock-holding local authorities with that of registered providers
    • To restrict rent increases on social rent and affordable rent properties by up to CPI+1% annually from 2020 for a period of at least five years – striking a balance between the interests of landlords, tenants and taxpayers.

    Our new rent compliance event will explain everything you need to know about the new standard and help you prepare while also illuminating best practice and filling a knowledge sharing gap in this specialist area.

    Key themes to be covered on the day include:

    • The new Rent Standard – what you need to know and how to prepare
    • Compliance with the assurance monitoring framework – looking at the various rent types and the management of legacy stock; ie, varying rent types on different cycles/rules
    • Review best practice around compliance with legislation and regulations to demonstrate adherence to all relevant law and RSH regulations
    • Compliance with the risk management and internal controls assurance framework – for example, to monitor, report on and comply with s106 planning agreement housing provisions with rent conditions cyclically and ensure robust procedures are in place
    • Developing a rents compliance KPI framework
    • The digitalisation of compliance for rent setting, annual rent review, annual financial budgets and rent statements.

    Confirmed speakers:

    • Emma Turay, Head of Rents and Service Charges, Notting Hill Genesis
    • More to be announced soon.

    Who should attend?

    This event is essential for the following:

    • Finance, risk assurance and compliance teams
    • Finance or housing management rent setting/review teams
    • Data governance teams.
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only: £259.00 *

    Early bird pricing ends on Friday 6 September 2019

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    In association with:

    Notting Hill Genesis

    Map and directions

    Click here to download directions

    Programme

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  4. Deal or no deal Brexit – preparing for all eventualities

    Details

    Preparing for no-deal Brexit

    Explore all the consequences at our fully immersive, CPD-certified, simulation event.

    Deal or no deal, the Regulator for Social Housing is telling social landlords that stress-testing and preparing for worst-case Brexit scenarios is vital.

    As the government steps up its contingency planning for leaving the EU – how can you be 100% sure that you have all bases covered?

    In October, HQN is teaming up with RW Consulting Solutions for a fully immersive 'what if?' event which will throw housing professionals into a post-Brexit world and pose all sorts of challenges to find out if they will sink or swim.

    During the day you will get to explore the consequences of a hard Brexit on a social housing provider in a fully immersive environment.

    Chaired by HQN Chief Executive Alistair McIntosh, the simulation is set in the days and weeks after the 31 October deadline. Participants will be exposed to the real-world challenges posed by the UK's exit from the European Union, relating to supply chain, finance, community issues, safety and security.

    Working in teams they will manage the organisational challenge and disruption together, making key decisions at critical times throughout the day. The events will be brought to life with realistic media and social media and will be fully interactive throughout.

    The exercises will be run by experts from RW Consulting Solutions who are experienced in assisting organisations in planning for disruption, delivering resilience projects, including strategic training exercises and business continuity management systems, in a variety of public and private sector organisations.

    What delegates said about our previous 'what if?' events with RW Consulting:

    'Fantastic day, thought provoking, stimulating and makes you think about how you/your organisation would deal with an event like this'

    'The facilitators were great at ensuring we fully understood the exercise'

    'The rolling nature of it made it 'real''.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Programme:

    Click here to download the programme 

    Map and Directions:

    Click here for Map and Directions

    In association with:

    RWCSL CPD Certified

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  5. Self-service, chatbots and AI in housing

    Details

     Self-service, chatbots and AI in housing

    HQN has teamed up with AI, chatbot specialist Fuzzlab and global technological solutions company Sigma for a practical workshop explaining the benefits and risks.

    The robots are coming...so how can housing providers use them to help deliver better services?

    When implemented well, chatbots and Artificial Intelligence have the potential to generate a positive user experience and huge benefits for customer teams.

    But understanding how and where to use them is key, especially when accessibility for excluded and vulnerable users are key considerations.

    HQN is teaming up with AI and chatbot specialist Fuzzlab and global technological solutions company Sigma for a workshop dedicated to understanding the new technology and the potential it offers, as well as the possible pitfalls.

    Sessions include:

    • Demystifying AI and chatbots – a jargon busting, not too technical overview
    • Customer service chatbots in social housing –  the art of the possible
    • Things to consider when implementing self-service and chatbots
    • Sigma – usability and accessibility research and best practices
    • Cool demonstrations.

    There will be a networking lunch included after the event. 

    Free event!

    SOLD OUT.  To be added to our waiting list, please email events@hqnetwork.co.uk 

    find out more

    Meet At

    Further information

    Delegate fees:

    This is a free event.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Please note that timings may be subject to change. 

    In partnership with:

    Fuzzlab

    Map and Directions:

    Click here to download directions to the venue

    Programme:

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  6. The future of payments 2019

    Details

    The future of payments 2019

    Understand what the latest payments trends and technology mean for housing providers and residents.

    With the rapid pace of change in the UK's banking and finance sectors, it's important to stay on top of the latest payments technology and trends to understand the implications for both your residents and your own income streams.

    At our 2019 Future of Payments events, in association with Visa, we'll be exploring how housing associations, local authorities and other organisations are using new payment methods to improve the customer experience while at the same time making efficiency savings, protecting income, sustaining tenancies and reducing arrears.

    Covering everything from digital platforms and smart budgeting apps to contactless, cards, cash and direct debits, these one-day events will also look at the implications of new banking industry initiatives such as open banking and request to pay.

    Our line-up of expert speakers have wide and practical knowledge and will share their experiences, business drivers and the dos and don’ts of putting together new payment programmes.

    Sessions include:     

    • The future of payments – the latest technology and what’s coming next
    • Request to pay and Open Banking what it means for the landlord-resident relationship
    • Payment gateways – the essentials for housing providers
    • Ensuring rent gets paid under Universal Credit – latest approaches
    • The changing payment habits of UK households – understanding the millennial mindset
    • Improving payment relationships with unbanked and under-served residents.

    Confirmed speakers:

    • Richard Campion, Director, and Bhav Dhanak, Relationship Lead, Visa
    • Rory Edwards, Stakeholder Engagement and Public Affairs Lead, Pay UK
    • Damon Gibbons, Director, The Centre for Responsible Credit
    • David Coe, Chief Executive, The Fairbanking Foundation
    • Emma Steeley, CEO, Accountscore

    This event is also being held in London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on Friday 20 September 2019. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Map and directions

    Click here to download directions to the venue

    Programme

    Download programme   

    In association with

    Visa

     

    Sponsored by:

    Allpay logo

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  7. Housing Ombudsman workshop: Spotlight on repairs

    Details

    Housing Ombudsman workshop: Spotlight on repairs

    Dissatisfaction with day-to-day (‘responsive’) repairs accounts for over a third of complaints made to the Ombudsman each year.

    Living in a home in a poor state of repair can have a significant impact on residents. It can cause stress and frustration, and damage the ongoing relationship with the landlord.

    Delivering a good repairs service is a high priority for landlords and many handle complaints very well - but there is room for improvement.

    HQN is once again delighted to be partnering with the Housing Ombudsman Service on this new series of practical and interactive workshops.

    The half-day workshops will be delivered by the Ombudsman's own expert trainers and will focus on the following themes:

    • How the Housing Ombudsman Service investigates repairs complaints – what you need to know
    • Understanding the key causes of repairs complaints
    • Preventing common complaints
    • Understanding the responsibilities of all parties
    • Speeding up response times and closing complaints early
    • Better record keeping
    • Lessons learned
    • Your questions answered.

    The session will also look at the application of the Dispute Resolution Principles in dealing with repairs complaints.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

    This event is also taking place in Birmingham,  Manchester and Doncaster.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Map and directions:

    Download map and directions

    Programme:

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  8. Multi-channel customer experience and the future of contact centres

    Details

    Customer experience and the future of contact centres

    In this multi-channel, customer-centric world, contact centres play an increasingly important role.

    The digital age, heightened customer expectations and a desire to rebalance the landlord-resident relationship are changing the way we interact and deliver services – and contact centres have an increasingly vital role to play.

    Housing providers are spending millions to upgrade their contact centres and make them fit for purpose in an age where customer expect a high-quality seamless experience over many different channels.

    But new technology is only part of the solution. Human interactions remain an essential part of the customer experience, and contact centre teams play a central role in that relationship.

    At this one-day conference, HQN will be bringing together some of the leading experts on customer experience and contact centre trends to explore how the world is changing, what needs to be done and the solutions available to stay ahead of the game.

    We will also hear how housing providers are already responding to the challenge.

    Key themes:

    • Future contact centre trends – what you need to know
    • The landlord-resident relationship and the vital role of contact centres
    • Getting your contact centre culture and technology right
    • Delivering a seamless multi-channel customer experience
    • Integrating AI into the customer experience – what you need to know
    • Putting data at the heart of the contact centre
    • What new compliance standards mean for customer interactions.

    Chair: 

    Richard McCrossan, Head of Digital EMEA, Genesys

    Confirmed speakers:

    • Jo Causon, Chief Executive, Institute of Customer Service
    • Dr Nicola Millard, Head of Customer Insight and Futures, BT Global
    • Laura Welch, Digital Delivery Performance Leader, Home Group
    • Ryan Cooper, The Learning Pool
    • Gary Beddow, AWS Business Development Director, Arcus Global.

    More to be announced...

    This event is essential for:

    • Chief executives
    • Directors of operations, customer service, or housing services
    • Heads of customer service and IT
    • Customer service and contact centre teams
    • Business transformation teams
    • Digital teams
    • IT teams
    • Strategy teams.

    Book now:

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on 24 September 2019.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

     

    Programme: 

    Click here to download the programme

    Sponsored by:

    Fuzzlab logo

    In association with:

    Genesys

     

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  9. Universal Credit: Where do we go from here?

    Details

    Universal Credit: Where do we go from here?

    We’re once again partnering with DWP to bring housing providers a series of events that will provide practical help in managing the migration to UC.

    We’re building a great line-up for you, focusing on practical tips and ideas for you to take away.

    • At each event, DWP will bring everyone up to date with the very latest developments on the UC programme and will answer your questions. Delegates will be invited to send these in advance
    • We’ll have positive practice studies from housing providers in “Our story: How we’re working with UC” sessions
    • The APA/Direct Payment Knowledge Lab will provide an opportunity to network and explore ways of optimising your management of this crucial element of UC, helping to maximise income whilst supporting customers through migration.

    HQN Associate and RIEN Lead, Tony Newman, will chair each event and provide a summary of the key learning from UC so far, including the features of top performers and an updated UC action plan.

    We’re delighted to announce that Paul Gilbert, Director of Customer Accounts at L&Q will be joining us at each event. Paul will provide practical tips on modelling the impact of UC and learning from customer insight into payment behaviours, to shape both a strategic and operational response.   

    We can also confirm that Peter Hudson and John Doyle from Voicescape will join us at this event. Peter and John will discuss their recent behavioural insights research into 1.3m rent payments, covering 43,000 accounts and explain how an interactive profiling solution can be applied to develop an evidence-based, prioritised response to minimise the risk as UC take-up expands.

    The events will take place at the locations voted for by RIEN members and we thank everyone who voted.

    Further information and full programme to follow.

    This event is also being held in Leeds and Cardiff.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on 27 September 2019. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Map and directions

    Click here to download directions to the venue  

    Programme

     Click here to download the programme 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueBirmingham
    • Start31 Oct 2019 10:30
    • End31 Oct 2019 16:00

    Safeguarding – housing providers on the frontline

    Details

    Safeguarding – housing providers on the frontline

    A decade of austerity has decimated public services in parts of the UK.

    All social housing providers now have a vital, and ever growing, role in ensuring vulnerable tenants don’t fall through the cracks in our society.

    For some tenants, their landlord may be the only point of official contact they have in their everyday lives.

    It’s the staff on the front line whose responsibility it is to identify people with care and support needs and those at risk of abuse. And these are becoming greater and ever more complex with, for example, modern day slavery, increases in mental health issues, etc.

    The Care Act of 2014 placed legal obligations on councils and their housing association partners around safeguarding that means teams working with vulnerable tenants have had to become increasingly professionalised.

    They must work in partnership with a range of organisations including police, healthcare and domestic violence charities, to ensure residents get the support they need and have a safe place to call home.

    This event is the opportunity to discuss the latest best practice approaches to safeguarding vulnerable tenants, the role of housing staff in spotting the signs and the early warning systems.

    You will hear from leading experts on three key areas of safeguarding: domestic violence, hoarding and substance misuse.

    You will come away with plenty of new ideas and solutions to refresh and re-energise your organisation’s approach. 

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on Friday 27 September 2019

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueLondon
    • Start05 Nov 2019 10:00
    • End05 Nov 2019 13:00

    Gotcha! Getting to grips with annual reports

    Details

    Gotcha! Getting to grips with annual reports

    Turn your glossy brochures and fancy e-zines read by no one into something useful to tenants.

    Stop press!

    Housing providers are facing a kicking from the regulator if they don't sort out the quality of their annual reports.

    The RSH has warned landlords that the yearly reports to tenants are mandatory and should explicitly tell them how well (or how badly) they are performing.

    Annual reports play an important role in making organisations more transparent to their residents – so facts, figures and essential messages – such as that 2020 rent rise – are key.

    Hatchet job!

    Unfortunately, here at HQN, we don't think many of the annual reports we see are fit for purpose. The flaws include:

    • Lots of unsubstantiated boasting (we are fantastic)
    • Too much jargon and corporate bluster
    • Pointless meandering introductions from the chair
    • Spellbinding graphics that contain no actual information
    • Zero comparative data
    • No sign that tenants have been asked what they want to see in these reports (in fact it is often impossible to discern the intended audience at all).

    But fear not. At this half-day masterclass, led by HQN chief executive Alistair McIntosh and former national newspaper journalist John McJannet, we will give you everything you need to transform your annual reports from a glossy and vacuous PR exercise into something truly worthwhile and regulator approved.

    find out more

    Meet At

    Delegate fees:

    Full price: £209.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Please note that registration is half an hour before the start time and timings are subject to change.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueLondon
    • Start06 Nov 2019 10:00
    • End06 Nov 2019 16:30

    Fit for the future – The Asset Management Network annual conference 2019

    Details

    The Asset Management Network annual conference 2019

    From Brexit to 'net zero' – the need for a coherent and achievable plan of action is obvious.

    With rents set to increase by up to CPI +1% each year from April 2020, there is a real opportunity for housing associations and local authorities to plan for future investment in their housing stock.

    But how many organisations are drawing up strategies that look 10, 20 or even 30 years ahead to ensure what they are doing now is going to be fit for purpose for future generations?

    At a time when the Committee on Climate Change (CCC) has called for a target of net-zero greenhouse gas emissions in the UK by 2050, social housing providers are under pressure to radically rethink their approach to asset management, from the large-scale retrofit of their stock to finding new ways to heat their homes.

    But how do these long-term priorities compete for attention and investment when organisations are facing considerable operational challenges, from managing compliance around health and safety to delivering an outstanding, up-to-date and customer-focused repairs service?

    Throw in Brexit and the changing policy landscape – including new consumer standards, new building regulations and the likely increase in disrepair claims arising from the Homes (Fitness for Habitation) Act – and the need for a coherent and achievable plan of action becomes obvious.

    This year's Asset Management Network annual conference will help you put your house in order by identifying and prioritising short and long-term objectives.

    Key themes include:

    • Facing up to the 2050 'net zero' challenge – from deep retrofit to alternative heating systems
    • From responsive to predictive – changing the way we think about repairs
    • Be prepared – understanding the implications of Brexit, the new consumer standards and building regulations
    • Smart home technology – from gadgets to game changers
    • Digitising compliance and using real-time data
    • Putting customers at the heart of the service.

    Confirmed speakers:

    • Mike Victory-Rowe, Associate, HQN – Chair
    • Lucy Gower, Founder and Director, Lucidity
    • Matthew Gardiner, Head of Ideation, L&Q
    • Dr Richard Miller, Associate Director, Connecter Places Catapult
    • Jesse Meek, Head of Assets and Innovation, Sovereign

    More to be announced...

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on 11 October 2019

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueLondon
    • Start07 Nov 2019 10:00
    • End07 Nov 2019 16:00

    The future of payments 2019

    Details

    The future of payments 2019

    Understand what the latest payments trends and technology mean for housing providers and residents.

    With the rapid pace of change in the UK's banking and finance sectors, it's important to stay on top of the latest payments technology and trends to understand the implications for both your residents and your own income streams.

    At our 2019 Future of Payments events, in association with Visa, we'll be exploring how housing associations, local authorities and other organisations are using new payment methods to improve the customer experience while at the same time making efficiency savings, protecting income, sustaining tenancies and reducing arrears.

    Covering everything from digital platforms and smart budgeting apps to contactless, cards, cash and direct debits, these one-day events will also look at the implications of new banking industry initiatives such as open banking and request to pay.

    Our line-up of expert speakers have wide and practical knowledge and will share their experiences, business drivers and the dos and don’ts of putting together new payment programmes.

    Sessions include:     

    • The future of payments – the latest technology and what’s coming next
    • Request to pay and Open Banking what it means for the landlord-resident relationship
    • Payment gateways – the essentials for housing providers
    • Ensuring rent gets paid under Universal Credit – latest approaches
    • The changing payment habits of UK households – understanding the millennial mindset
    • Improving payment relationships with unbanked and under-served residents.

    Confirmed speakers:

    • Richard Campion, Director, and Bhav Dhanak, Relationship Lead, Visa
    • Rory Edwards, Stakeholder Engagement and Public Affairs Lead, Pay UK
    • Damon Gibbons, Director, The Centre for Responsible Credit
    • Sam Scharf, Director of Community Investment, Orbit Group
    • David Coe, Chief Executive, The Fairbanking Foundation
    • Emma Steeley, CEO, Accountscore
    • Mutaz Qubbaj, CEO, Squirrel.

    This event is also being held in Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on Friday 4 October 2019. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Programme:

    Download the programme  

    In association with

    Visa

     

    Sponsored by:

    Allpay logo

     

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start12 Nov 2019 10:00
    • End12 Nov 2019 14:30

    Housing Ombudsman workshop: Spotlight on repairs

    Details

    Housing Ombudsman workshop: Spotlight on repairs

    Dissatisfaction with day-to-day (‘responsive’) repairs accounts for over a third of complaints made to the Ombudsman each year.

    Living in a home in a poor state of repair can have a significant impact on residents. It can cause stress and frustration, and damage the ongoing relationship with the landlord.

    Delivering a good repairs service is a high priority for landlords and many handle complaints very well - but there is room for improvement.

    HQN is once again delighted to be partnering with the Housing Ombudsman Service on this new series of practical and interactive workshops.

    The half-day workshops will be delivered by the Ombudsman's own expert trainers and will focus on the following themes:

    • How the Housing Ombudsman Service investigates repairs complaints – what you need to know
    • Understanding the key causes of repairs complaints
    • Preventing common complaints
    • Understanding the responsibilities of all parties
    • Speeding up response times and closing complaints early
    • Better record keeping
    • Lessons learned
    • Your questions answered.

    The session will also look at the application of the Dispute Resolution Principles in dealing with repairs complaints.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

    This event is also taking place in BirminghamLondon and Doncaster.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Programme:

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start14 Nov 2019 10:00
    • End14 Nov 2019 16:00

    Future housing trends – London and the South East

    Details

    Future housing trends

    Working out where and how people want to live is a key consideration for organisations seeking to develop new homes.

    From social housing and market rent to shared ownership and outright sale, housing providers need to understand the wants and needs of potential future residents to be able to build the right homes in the right places.

    In November, HQN is joining forces with data giants CACI for the first in a series of events that will interest those looking to acquire, develop, sell and market new schemes, with the focus on five key trends:

    Urbanisation – By the end of the next decade, the number of people worldwide living in cities with more than one million residents will jump from 3.1 billion to 3.8 billion, a 22% rise! But what does that mean for density levels and rural communities?

    Demographic changes – By 2030, 43% of households will consist of just one or two people, increasing demand for smaller homes. But an aging population will encourage the development of larger housing to accommodate multiple generations living under one roof.

    Sustainability – By 2018, 88 countries had guidelines for building-related energy consumption or greenhouse gas emissions, compared with 38 countries in 1994. And with the UK Government committed to 'net zero' carbon emissions by 2050, the ramifications are huge for housing providers.

    Affordability – According to the ONS, housing affordability has actually stablised in England and Wales – but 77 local authority areas have become less affordable over the last five years (mostly in London, the South East and the East of England); there were no local authorities in which affordability improved.

    Digital economy – As the economy becomes more digital, what people look for in a house is changing. 65% of millennials and Generation Z interact with each other more through digital means than they do in person. Such trends are increasing interest in remote work, home offices, smart homes, and shared living, among other things.

    Delegates attending our Future Housing Trends event will gain insights into the following:

    • Future population trends
    • Area affordability by region
    • Impact of demographic shift on household make-up
    • Lifestyle patterns, characteristics and behaviours of the changing UK population
    • The relationship between home and work
    • Impact of factors such as air pollution and future green belt on-site feasibility/regeneration projects.

    About CACI

    CACI is the company behind the annual Hot 100 UK Residential Index, which combines property affordability with quality of life data, including employment levels, provision of local amenities and public transport accessibility. They are also known for their geodemographic segmentation of the UK: Acorn.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on Friday 11 October 2019.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    In association with:

    CACI

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  10. Universal Credit: Where do we go from here?

    Details

    Universal Credit: Where do we go from here?

    We’re once again partnering with DWP to bring housing providers a series of events that will provide practical help in managing the migration to UC.

    We’re building a great line-up for you, focusing on practical tips and ideas for you to take away.

    • At each event, DWP will bring everyone up to date with the very latest developments on the UC programme and will answer your questions. Delegates will be invited to send these in advance
    • We’ll have positive practice studies from housing providers in “Our story: How we’re working with UC” sessions
    • The APA/Direct Payment Knowledge Lab will provide an opportunity to network and explore ways of optimising your management of this crucial element of UC, helping to maximise income whilst supporting customers through migration.

    HQN Associate and RIEN Lead, Tony Newman, will chair each event and provide a summary of the key learning from UC so far, including the features of top performers and an updated UC action plan.

    We’re delighted to announce that Paul Gilbert, Director of Customer Accounts at L&Q will be joining us at each event. Paul will provide practical tips on modelling the impact of UC and learning from customer insight into payment behaviours, to shape both a strategic and operational response.   

    We can also confirm that Peter Hudson and John Doyle from Voicescape will join us at this event. Peter and John will discuss their recent behavioural insights research into 1.3m rent payments, covering 43,000 accounts and explain how an interactive profiling solution can be applied to develop an evidence-based, prioritised response to minimise the risk as UC take-up expands.

    The events will take place at the locations voted for by RIEN members and we thank everyone who voted.

    This event is also being held in  Chester and Cardiff

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on 11 October 2019. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Map and directions: 

    Click here to download directions to the venue

    Programme

    Click here to download the programme  

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueBirmingham
    • Start19 Nov 2019 10:00
    • End19 Nov 2019 16:00

    Implementing an agile culture for the workforce of the future

    Details

    Implementing an agile culture for the workforce of the future

    Taking a practical look at what’s involved.

    More and more housing organisations are moving to agile ways of working seeking to realise all the benefits.

    Agile is a way of working in which an organisation empowers its people to work where, when and how they choose – with maximum flexibility and minimum constraints – to optimise their performance and deliver 'best in class' value and customer service. It uses communications and information technology to enable people to work in ways which best suit their needs without the traditional limitations of where and when tasks must be performed.” The Agile Organisation, 2013

    It's what millennials want – they appreciate a company which respects their work-life balance.

    But how simple is it to implement? What are the challenges and pitfalls?  And the solutions? What can we learn from experiences so far? 

    HQN’s workshop will be asking these questions and more. You will hear about experiences from inside and outside the sector – what others have done to embrace and embed agile working. There’ll be interactive workshops with opportunities to discuss key issues with other housing professionals.

    You’ll hear about best practice and take away practical ideas to implement back in your own operational teams and wider organisation.

    In a world where work is changing, don’t be left behind.

    Confirmed speakers so far:

    • Joanne MacPhail, HR Director, Cross Country Trains
    • Penny Aspden, Director of Organisational Development at Torus will talk about their growth journey and how they are bringing together different organisational cultures and working practices
    • Sam Young, HQN Associate will explore how housing providers can maximise their use of technology to support an agile workplace
    • Hannah Gibson, Management Development Consultant at Sovereign will talk about the steps they have taken to build an agile culture, the challenges they’ve faced and the future for agile working at Sovereign
    • Shaun Aldis, Chief Executive, Wolverhampton Homes.

    Joanne MacPhail leads the team responsible for taking care of CrossCountry’s people; including recruitment, employee relations, development and training for all 1800 employees. Previously HR Director for idverde, who manage the Regents Park and Queen Elizabeth Olympic Park sites, she joined CrossCountry in 2016 with a wealth of experience from across the HR sector, including roles with British Telecom, Rolls-Royce and DHL.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on Friday 18 October 2019. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start19 Nov 2019 10:30
    • End19 Nov 2019 16:00

    Off to a flyer 2019 – Effective pre-tenancy work to minimise rent arrears and ensure successful tenancies

    Details

    Off to a flyer

    We all know that effective engagement with prospective tenants represents the ideal opportunity to establish a platform for a successful tenancy.

    This practical seminar, chaired by HQN Associate and RIEN Lead, Tony Newman, will help you to take a fresh look at your pre-tenancy work and put positive measures in place to boost rent collection, minimise arrears and support households.

    With the Homelessness Reduction Act and the expansion of Universal Credit, now is the time to revisit your pre-tenancy work and make sure that you’re geared up for the future.

    Themes for the day

    Off to a flyer will help you to identify and implement improvements to your pre-tenancy work, including:

    • Identifying potential tenants' risk and support needs
    • Helping tenants to be ready to move in
    • Minimising early tenancy rent loss and arrears
    • Gathering and using customer and household profiling data to enable targeted action
    • Establishing a payment culture amongst new tenants
    • Working effectively with partner agencies.

    In addition to Tony’s knowledge and experience, we’ll have positive practice case studies from Curo and Nottingham City Homes, who will share the latest on their innovative and effective pre-tenancy work.

    The knowledge-sharing workshop will provide a further chance to dig deeper into best practice and equip you with a host of ideas and practical tips.

    Who should attend?

    Whether you’re a local authority or housing provider, this seminar is ideal for anyone involved in rent collection, arrears management, housing-related support, lettings and allocations and generic housing management.

    This event is also taking place in York. 

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on Friday 18 October 2019. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Programme:

    Click here to download the programme 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start20 Nov 2019 10:30
    • End20 Nov 2019 16:00

    Bridging divides – The Equality and Diversity Network Summit

    Details

    Equality and Diversity Network Summit

    Whatever the final outcome of Brexit, one thing is clear: we live in a divided country.

    Different sections of society and demographic groups will have contrasting views on the state of the nation and their future roles within it. This has started to manifest itself in heightened political tensions, street protests and warnings of major civil unrest.

    Underlining this is the steady rise in hate crime since the 2016 vote. People have felt able and justified in saying and doing things that a few years ago were deemed unacceptable.

    Yet these acts often come out of marginalisation; from a society split between the haves and have-nots; between those for whom life is a struggle and those who have a pretty good life; between those who feel part of the future and those who feel ignored, put on the scrap heap, left behind. This doesn’t excuse such behaviour but does provide some context.

    Working at the heart of some of the UK's most diverse and deprived communities, social landlords have a key role to play in helping to understand the underlying tensions and attempting to find ways to bring people together.

    In this context, our first Equality and Diversity Network Summit couldn't be more timely. We will look at the implications of the post-Brexit landscape, particularly in terms of Equality, Diversity and Inclusion while addressing some of the wider issues.

    The summit's key theme is the role of social landlords in bringing divided communities together: increasing understanding of difference, facilitating community cohesion, reaching marginalised people, minimising conflict.

    Featuring a mix of keynote speakers, E&D experts and interactive workshops, the summit will take both a high level and practical look at the steps that can be taken to bridge the divide.

    Speakers

    We are delighted to announce that our keynote speaker will be social justice activist Moyra Samuels, one of the principle campaigners and co-founders behind Justice4Grenfell.

    Justice4Grenfell is a community-led organisation campaigning for change and a continued focus on the tragedy in the tower. They’re involved with direct action such as driving 'Three Billboards'-inspired ads around London, monthly silent marches from Town Hall to the tower, or demanding debate in parliament.

    Joining Moyra will be:

    • Ali Akbor, Chief Executive, Unity Homes and Enterprise
    • Lisa Taylor, Executive Director, Future of London
    • Tony Hendricksen, Resilience Project Co-ordinator, and Nicky Nijjer, Resilience Youth Worker, Ethnic Minorities and Youth Support Wales
    • Colin Heyman, lead associate, HQN Equality and Diversity Network.

    More to be announced...

    Who should attend?

    Staff of all levels working in:

    • Equality and diversity
    • Human resources
    • Organisational development
    • Training
    • Communications
    • Customer engagement
    • Leadership.

     

    Free to members

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    E&D network members get one free place per organisation.

    Early bird non members only£259.00 *

    Early bird pricing ends on 25 October 2019.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueLondon
    • Start21 Nov 2019 10:00
    • End21 Nov 2019 16:00

    Getting back to basics – The Housing Management Network annual conference 2019

    Details

    The Housing Management network annual conference 2019

    Putting tenants at the heart of housing management

    The Social Housing Green Paper put listening to tenants back at the top of the housing management agenda.

    Whatever government action plan is published this autumn, the sector is united in feeling there is still much work to be done to build real trust with tenants.

    This annual conference on housing management will explore the changing nature of the relationship between landlord and tenant.

    The event will include debate around how to deliver excellent customer service to each and every tenant and the need for a culture change that builds trust to help achieve this.

    While many providers talk about tenant voice, do tenants themselves feel we are going far enough? Is real tenant engagement delivered on the ground and do housing associations need to get back to basics to get this right?

    We’ll hear the views of tenants and well as leaders in housing management and look at examples of great tenant engagement in practice and where the sector needs to go from here.

    Key topics include:

    • Delivering the services tenants want
    • Offering less (not more) to provide a good service
    • Changing attitudes
    • Making tenant engagement part of your culture
    • What is customer service?
    • Best practice in areas such as ASB, hoarding and mental health.

    Confirmed speakers:

    • Paul Taylor, Head of Innovation, Bromford Group
    • Martyn Lund, Chair, See the Person Campaign
    • Victoria Dingle, Tenant, Soha Housing
    • Sharon Wallace, Programme Director, ForHousing
    • David Cummins, CEO, Warrington Housing Association
    • MHCLG (Invited).

    More speakers to be announced.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on 18 October 2019. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start26 Nov 2019 10:00
    • End26 Nov 2019 16:30

    Water risk assessments for domestic properties – does it have to be complicated?

    Details

    Water risk assessments for domestic properties

    Come and join us at this interactive workshop that will help you to understand what your legal duties are in respect to Legionella in domestic premises and how you can comply with such duties by implementing simple, proportionate and appropriate control measures to ensure the risk remains low.

    The day will look at:

    • The requirements for domestic water risk assessments
    • The options available for developing a programme
    • How a desktop exercise can be a starting point for identification of properties
    • Utilising technicians who deliver ‘other’ programmes, such as gas servicing, to carry out the assessments and whether this is a good choice
    • Things to consider when developing a water risk assessment template for domestic premises
    • What, if any, training should the ‘assessor’ have?
    • What about ‘void’ properties – should they be assessed?
    • What should we be telling tenants?

    We’ll also have a look at some case studies and what other organisations are doing.

    Seminar led by

    Chris Brown – an expert in his field, having over 30 years’ experience within the water hygiene industry.

    Chris is a chemist by qualification and is an Elected Fellow of the Water Management Society; he has also served a four year term on the Legionella Control Association committee and was a contributor to the BSRIA Legionella Risk Assessment Guide as well as being part of the LCA Technical Team for HSG274 Part 1.

    This event will also be held in Manchester. 

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on Friday 25 October 2019

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueDoncaster
    • Start27 Nov 2019 10:00
    • End27 Nov 2019 14:30

    Housing Ombudsman workshop: Spotlight on repairs

    Details

    Housing Ombudsman workshops: Spotlight on repairs

    Dissatisfaction with day-to-day (‘responsive’) repairs accounts for over a third of complaints made to the Ombudsman each year.

    Living in a home in a poor state of repair can have a significant impact on residents. It can cause stress and frustration, and damage the ongoing relationship with the landlord.

    Delivering a good repairs service is a high priority for landlords and many handle complaints very well - but there is room for improvement.

    HQN is once again delighted to be partnering with the Housing Ombudsman Service on this new series of practical and interactive workshops.

    The half-day workshops will be delivered by the Ombudsman's own expert trainers and will focus on the following themes:

    • How the Housing Ombudsman Service investigates repairs complaints – what you need to know
    • Understanding the key causes of repairs complaints
    • Preventing common complaints
    • Understanding the responsibilities of all parties
    • Speeding up response times and closing complaints early
    • Better record keeping
    • Lessons learned
    • Your questions answered.

    The session will also look at the application of the Dispute Resolution Principles in dealing with repairs complaints.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

    This event is also taking place in LondonManchester and Birmingham.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueYork
    • Start27 Nov 2019 10:00
    • End27 Nov 2019 16:00

    Off to a flyer 2019 – Effective pre-tenancy work to minimise rent arrears and ensure successful tenancies

    Details

    Off to a flyer

    We all know that effective engagement with prospective tenants represents the ideal opportunity to establish a platform for a successful tenancy.

    This practical seminar, chaired by HQN Associate and RIEN Lead, Tony Newman, will help you to take a fresh look at your pre-tenancy work and put positive measures in place to boost rent collection, minimise arrears and support households.

    With the Homelessness Reduction Act and the expansion of Universal Credit, now is the time to revisit your pre-tenancy work and make sure that you’re geared up for the future.

    Themes for the day

    Off to a flyer will help you to identify and implement improvements to your pre-tenancy work, including:

    • Identifying potential tenants' risk and support needs
    • Helping tenants to be ready to move in
    • Minimising early tenancy rent loss and arrears
    • Gathering and using customer and household profiling data to enable targeted action
    • Establishing a payment culture amongst new tenants
    • Working effectively with partner agencies.

    In addition to Tony’s knowledge and experience, we’ll have positive practice case studies from Curo and Nottingham City Homes, who will share the latest on their innovative and effective pre-tenancy work.

    The knowledge-sharing workshop will provide a further chance to dig deeper into best practice and equip you with a host of ideas and practical tips.

    Who should attend?

    Whether you’re a local authority or housing provider, this seminar is ideal for anyone involved in rent collection, arrears management, housing-related support, lettings and allocations and generic housing management.

    This event is also taking place in London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on Friday 25 October 2019. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Programme:

    Please click here to download the programme 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start28 Nov 2019 10:00
    • End28 Nov 2019 16:00

    Stress testing 2019 – preparing for every eventuality

    Details

    Stress testing 2019 – preparing for every eventuality

    Refresh your approach to stress testing and understand the key sector risks from the regulator

    "We have reinforced our expectation that boards take ownership of their organisation’s stress testing and ensure they understand the impact of economic cycles as well as one-off shocks on their businesses"

    Regulator of Social Housing 2019

    Stress testing the resilience of housing providers has never been more important.

    But in a world where it's becoming impossible to predict what will happen week by week, how do you make sure your organisation is prepared for every eventuality?

    At our 2019 stress testing events, the RSH will underline what needs to be done and highlight key concerns from its annual sector risk profile.

    You will also get to hear from HQN's own stress testing experts and practitioners happy to share their approach.

    Key themes:    

    • Sector risk and stress testing priorities
    • Potential UK economic shocks and mitigations
    • Getting risk maps right – why have they consistently failed to spot dangers?
    • Good practice on spotting and mitigating risks at individual associations
    • Using modelling and other evidence to facilitate effective board discussions on stress testing
    • Common flaws in stress testing – such as optimism bias (the housing market always turns round), glib mitigations (don’t worry we can get high rents for all the homes we can’t sell), dangerous mitigations (chopping the maintenance spending as a balancing figure), and not getting the right data at the right time (curtailing your response time)
    • Advice on multivariate stress testing to examine financial and operational resilience.

    Confirmed speakers:

    • The Regulator of Social Housing
    • Alistair McIntosh, Chief Executive, HQN
    • Ian Parker, Lead Associate, HQN Housing Finance Network.
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on 25 October 2019. 

    *Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start28 Nov 2019 10:00
    • End28 Nov 2019 16:00

    The road to leasehold, and beyond…

    Details

    The road to leasehold, and beyond…

    The government is encouraging tenants to take the step to becoming homeowners. Initiatives such as right to buy and shared ownership stimulate interest.

    For the leasehold management teams this is the start of a process that presents many challenges along the way.

    This seminar looks at the ‘journey’ from tenant to homeowner. And onwards towards becoming an established leaseholder. All from the landlord’s perspective. The issues to deal with, the problems to resolve, and the challenges to overcome.

    We’ll cover the key stages of the journey:

    Tenant to leaseholder – managing expectations: tenants and leaseholders are different, so prospective leaseholders need managing carefully. We look at the process and help to ensure you get it right.

    Sales, marketing and conversion: increasing your leaseholder numbers is all about getting your marketing and sales processes right. This session looks at what’s done well, what isn’t, and how to get those conversions.

    Delivering services, charges and costs: tenants and leaseholders are different tenures with different needs.

    Managing feedback: when leaseholders find their voices and let you know what they think of your services, how do you deal with this? Hear from a service improvement specialist on how to deal with feedback positively to help improve services.

    In-depth sessions, with guidance, discussion and debate and examples.

    Our speaker line-up across the two dates includes:

    • Jackie Dickins, Leasehold Associate, The Leasehold Network
    • Steve Schollar, Leasehold Manager, Red Kite Community Housing
    • Say Leddington, Head of Performance Improvement and Emma McSweeney Head of Leasehold & Sales, Phoenix Community Housing
    • Zac Worthington, Head of Sales and Rachel Darling, Leasehold Manager, Trafford Housing Trust
    • Abi Gregory, Operations Manager, Plumlife

    More speakers to be announced.

    This event is also being held in Manchester. 

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *

    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on Friday 25 October 2019.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueManchester
    • Start28 Nov 2019 10:00
    • End28 Nov 2019 16:30

    Water risk assessments for domestic properties – does it have to be complicated?

    Details

    Water risk assessments for domestic properties

    Come and join us at this interactive workshop that will help you to understand what your legal duties are in respect to Legionella in domestic premises and how you can comply with such duties by implementing simple, proportionate and appropriate control measures to ensure the risk remains low.

    The day will look at:

    • The requirements for domestic water risk assessments
    • The options available for developing a programme
    • How a desktop exercise can be a starting point for identification of properties
    • Utilising technicians who deliver ‘other’ programmes, such as gas servicing, to carry out the assessments and whether this is a good choice
    • Things to consider when developing a water risk assessment template for domestic premises
    • What, if any, training should the ‘assessor’ have?
    • What about ‘void’ properties – should they be assessed?
    • What should we be telling tenants?

    We’ll also have a look at some case studies and what other organisations are doing.

    Seminar led by

    Chris Brown –  an expert in his field, having over 30 years’ experience within the water hygiene industry.

    Chris is a chemist by qualification and is an Elected Fellow of the Water Management Society; he has also served a four year term on the Legionella Control Association committee and was a contributor to the BSRIA Legionella Risk Assessment Guide as well as being part of the LCA Technical Team for HSG274 Part 1.

    This event will also be held in London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on Friday 25 October 2019.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueManchester
    • Start04 Dec 2019 10:00
    • End04 Dec 2019 16:00

    The road to leasehold, and beyond…

    Details

    The road to leasehold, and beyond…

    The government is encouraging tenants to take the step to becoming homeowners. Initiatives such as right to buy and shared ownership stimulate interest.

    For the leasehold management teams this is the start of a process that presents many challenges along the way.

    This seminar looks at the ‘journey’ from tenant to homeowner. And onwards towards becoming an established leaseholder. All from the landlord’s perspective. The issues to deal with, the problems to resolve, and the challenges to overcome.

    We’ll cover the key stages of the journey:

    Tenant to leaseholder – managing expectations: tenants and leaseholders are different, so prospective leaseholders need managing carefully. We look at the process and help to ensure you get it right.

    Sales, marketing and conversion: increasing your leaseholder numbers is all about getting your marketing and sales processes right. This session looks at what’s done well, what isn’t, and how to get those conversions.

    Delivering services, charges and costs: tenants and leaseholders are different tenures with different needs.

    Managing feedback: when leaseholders find their voices and let you know what they think of your services, how do you deal with this? Hear from a service improvement specialist on how to deal with feedback positively to help improve services.

    In-depth sessions, with guidance, discussion and debate and examples.

    Our speaker line-up across the two dates includes:

    • Jackie Dickins, Leasehold Associate, The Leasehold Network
    • Steve Schollar, Leasehold Manager, Red Kite Community Housing
    • Say Leddington, Head of Performance Improvement and Emma McSweeney Head of Leasehold & Sales, Phoenix Community Housing
    • Zac Worthington, Head of Sales and Rachel Darling, Leasehold Manager, Trafford Housing Trust
    • Abi Gregory, Operations Manager, Plumlife

    More speakers to be announced.

    This event is also being held in London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *

    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on Friday 1 November 2019.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueManchester
    • Start05 Dec 2019 10:00
    • End05 Dec 2019 16:00

    Developing local affordable housing

    Details

    Developing local affordable housing

    Although there is considerable focus on council housebuilding through the housing revenue account and local housing companies, the process by which to do this is a grossly neglected area.

    This one-day workshop, based on HQN’s published Guide, takes a practical look at what’s needed to develop and implement an affordable housing policy – from choosing what type of affordable housing development, to how best to deliver it.

    Assessing local affordable housing requirements

    An evidence-base is essential for understanding the nature and scale of need. Guidance in the National Planning Policy Framework is not sufficiently detailed to cover, for instance, the needs of vulnerable groups. So what should councils and their partners do?

    Prioritising objectives

    There are many housing as well as non-housing aims for boosting affordable housing supply. But often these are not prioritised leading to confusion and lack of clarity. So, how can councils and their partners make difficult decisions on priorities?  

    Identifying affordable housing development models

    Councils and their partners frequently choose between a limited range of models (eg, local housing company versus council housebuilding). What are the advantages and disadvantages of other approaches such as commissioning, joint delivery vehicles and custom-build? What factors should you take into account?

    Resources

    Land, funding and skills – they are all critical resources essential for delivering affordable housing. What do you need to do to identify the gaps? How can you plug them?

    An opportunity to hear from practitioner speakers who have been through the process and to debate and discuss key issues.

    The day will be led by Tim Brown, expert on strategic housing matters. Tim is a longstanding HQN associate and lead for HQN’s Strategic Housing Network. He is a Senior Research Associate in Housing and Local Government at De Montfort University and was formerly the Director of the Centre for Comparative Housing Research.

    Tim authored HQN’s recent Guide to the Delivery of Affordable Housing.

    Tim has been involved in numerous projects on boosting housing supply over the last decade including:

    • Being a member of the Government’s Montague Review on institutional investment in housing
    • Undertaking a Local Government Association project on council housebuilding
    • Research work on the policy transfer of the low income tax relief system in the USA and France to boost affordable housing provision in the UK
    • Providing advice and guidance to various councils on establishing local housing companies
    • Producing briefing papers for HQN on planning and housing development.

    Tim is also a Board Member of East Midlands Housing (EMH) Group and Chair of its Care and Support Subsidiary.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *

    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on Friday 1 November 2019.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Programme:

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueLondon
    • Start05 Dec 2019 10:00
    • End05 Dec 2019 16:00

    The Residents’ Network annual conference 2019

    Details

    Residents' network annual conference 2019

    Forget Boris and Brexit, what are the things that we can control closer to home that make a difference to our daily lives?

    The relationship between social housing landlords and their residents has never been in sharper focus. Grenfell provided the catlyst, the Green Paper focused minds (if nothing else) and things are happening on the ground.

    In organisations across the country, a culture change is taking place as housing providers, to various degrees, attempt to shift the power back to residents.

    Engagement is being stepped up as collaboration, co-design, customer focus and community investment become the phrases of the moment.

    Fundamentally, however, all of this is meaningless without residents trusting their landlords - a key commodity that has eroded away in recent years.

    Relationships built on trust are very different to those that are not: embodying shared responsibility, collective ownership of decison making and cooperation between all parties.

    At this year's Residents' Network annual conference, we will explore how landlords and residents can shape their future together using the principles of PACT - Power, Accountability, Connection and Trust.

    Emerging from the Civil Society Futures independent inquiry, the PACT concept is being adopted by not-for-profit organisations of all stripes from housing associations and care providers to charities.

    Our key note speaker this year is Julia Unwin, former chief executive of the Joseph Rowntree Foundation and passionate housing campaigner, who chaired the inquiry.

    In addition to Julia, the day will include a host of top speakers on a range of topics touching on the PACT principles and other key issues as well as interactive discussions and breakout sessions to give everyone the opportunity to have their say.

    Key themes:

    • Can we deliver a PACT for housing?
    • Making resident engagement a top priority
    • Collaboration, co-design, customer focus - from buzz phrases to genuine service improvement
    • Community-led housing - giving residents total control
    • Boris, Brexit and what it means for social housing
    • The likely impact of the new consumer standards.

    Full speaker line-up to be announced.

    Free to members

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price (staff): £199*
    Residents’ Network members (staff): £175*
    Full price (residents): £119*
    Residents’ Network members (residents): One free place, £119* for additional places

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  11. The housing law review of the year

    Details

    The housing law review of the year

    Keep up to speed with the latest changes to housing policy, legislation and case law with our popular housing law workshops in association with Trowers and Hamlins.

    With political events moving at a rapid pace, key developments in the world of housing may have been missed. These events will allow delegates to catch their breath and take stock of everything that has happened in 2019 and the implications for the future.

    Full details to follow...

    Free to members

    This event will also be held in London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Free places available to members of the Housing Quality Network**

    *Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    ** As per your membership package. To check your eligibility, email hqn@hqnetwork.co.uk

    Registration will start 30 minutes before the first session and refreshments will be available.

    In association with

    Trowers and hamlins

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

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