1. The Construction (Design and Management) Regulations explained

    Details

    The Construction (Design and Management) Regulations explained

    A day crammed full of essential information to help you better understand the requirements and how to put them in to practice.

    Learn about when CDM applies to works and what exactly is required of social landlords. 

    Plus the opportunity to work through practical exercises.

    Get answers to the key questions:

    • Am I the CDM client (in the social housing arena) – what should I be doing?
    • Competence and resource assessments prior to appointment – what do I need to do?
    • Making appointments in writing – when and to whom?
    • The client’s brief for the scope of works – can this be the PCI?
    • An overview of the:
      • Principal designer/designer duties
      • Principal contractor/contractor duties
    • Pre-construction information – what should be included? Can this be the scope of works?
    • Construction phase plan – can this be RAMS?
    • An overview of Clients’ duties during the works
    • Monitoring and arrangements
    • Health and safety file – compiling, making available and updating.

    There will also be time to hear about those who ‘got it wrong’, what it meant for them, and what can be learned from their mistakes.

    Who should attend?

    • Health and safety professionals
    • Board members
    • Chief executives
    • Directors
    • Asset managers
    • Property services and in-house DLO managers
    • Development directors and managers.

    Speakers

    Raymond Bone is the Director of Health and Safety at Abbey Construction Consultants Limited and is currently dealing with over 60 client organisations to a value of over £60m. He has over 28 years of experience working in the construction and civil engineering industry and has predominantly being involved with CDM since 1994. In 2015 Raymond was awarded CDM Co-Ordinator of the year, judged by a panel of experts and awarded by the Association for Project Safety (APS).

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on Friday 21 June 2019. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Map and directions: 

    Click here to download directions to the venue

    Programme: 

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    Part of Summer School 2019

    • Event TypeHQN Event
    • VenueLondon
    • Start30 Jul 2019 10:00
    • End30 Jul 2019 14:30

    Housing Ombudsman workshop: Spotlight on repairs

    Details

    Housing Ombudsman workshops: Spotlight on repairs

    New series

    Dissatisfaction with day-to-day (‘responsive’) repairs accounts for over a third of complaints made to the Ombudsman each year.

    Living in a home in a poor state of repair can have a significant impact on residents. It can cause stress and frustration, and damage the ongoing relationship with the landlord.

    Delivering a good repairs service is a high priority for landlords and many handle complaints very well - but there is room for improvement.

    HQN is once again delighted to be partnering with the Housing Ombudsman Service on this new series of practical and interactive workshops.

    The half-day workshops will be delivered by the Ombudsman's own expert trainers and will focus on the following themes:

    • How the Housing Ombudsman Service investigates repairs complaints - what you need to know
    • Understanding the key causes of repairs complaints
    • Preventing common complaints
    • Understanding the responsibilities of all parties
    • Speeding up response times and closing complaints early
    • Better record keeping
    • Lessons learned
    • Your questions answered.

    The session will also look at the application of the Dispute Resolution Principles in dealing with repairs complaints.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

    Book now – last few places remaining

    This event will also be held in Birmingham, Milton Keynes and Manchester. 

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    Part of Summer School 2019

  2. Rethinking the landlord-resident relationship

    Details

    Rethinking the landlord-resident relationship

    Changing behaviour – from resident engagement to service delivery

    June 14 2017 was the day everything changed – but two years on from Grenfell is the landlord-resident relationship any different on a day-to-day basis?

    From the government and regulator to landlords and tenant bodies, everyone is talking a good game.

    Rebuilding trust, giving tenants more of a voice and improving resident safety and satisfaction are top priorities.

    But are the warm words turning into action on the ground? Has anything actually changed for residents of social housing?

    At this one-day conference, HQN is bringing together landlords and residents to assess the current state of play and attempt to find solutions to how you turn promises into something tangible.

    Looking at everything from the role of resident engagement and service delivery to the fundamental power shift that's required to refocus the landlord-tenant relationship, this is an event that will challenge and provoke while ensuring you come away with some of the answers you need to bring about meaningful change.

    Key themes:

    • The future role of resident engagement
    • Building and maintaining trust between landlords and tenants
    • Shifting power and putting residents first
    • Rethinking service delivery – creating genuine choice
    • Co-designing services
    • Putting it right when things go wrong
    • Developing personal relationships – the importance of language, tone of voice and human interaction.

    Confirmed speakers:

    • Lizzie Clifford, Head of Social Housing Policy, MHCLG 
    • Stephen Cook, Lead Associate, HQN Resident's Network 
    • Catherine Ryder, Director of Policy and Research, National Housing Federation 
    • Kate Wareing, Chief Executive, Soha 
    • Esko Reinikainen, Satori Lab. 

    This event is essential for:

    • Chief executives
    • Directors
    • Customer service teams
    • Residents
    • Resident involvement teams
    • Business transformation and strategy teams
    • Frontline staff.
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Residents’ Network members (residents): £119*

    Early bird non members only£259.00 *

    Early bird pricing ends on 28 June 2019. 

    *Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Map and directions: 

    Click here to download directions to the venue

    Programme:

    Download programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueWrexham
    • Start06 Aug 2019 09:30
    • End06 Aug 2019 12:30

    Getting value for money right in Wales

    Details

    Getting value for money right in Wales

    A practical workshop exploring learning from the regulation of VfM in the Welsh social housing sector

    There is a renewed focus on VfM in the Welsh social housing sector. The recently published Independent Review of Affordable Housing Supply report recommends that:

    Rent policy – There should be a focus on landlords considering Value for Money (VfM) alongside affordability. An explicit annual assessment on cost efficiencies should be part of the rationale for justifying any rent increase

    Financing affordable housing – The new model should test the contribution of private finance and alternative finance models to stretch grant resources to maximise output and demonstrate grant VfM.

    So what happens now? How should the sector respond? What should social housing landlords be doing?

    The English Regulator has been closely monitoring VfM for several years. In April 2018 they issued a new VfM Standard that detailed their expectations as well as the VfM metrics that all Registered Providers must report. 

    Delivered by HQN's Housing Finance Network Lead Associate and specialist in value for money Ian Parker, this workshop will examine how all the learning can be applied to the Welsh social housing sector.

    The workshop will cover:

    • What VfM measures need to be reported and how best to approach this
    • What impact the VfM standard has had on the English social housing sector – what’s worked and what hasn’t?
    • How to embed VfM in your organisation and demonstrate that VfM is important and you are delivering it.

    Delegates will be able to identify the further actions that need to be taken back at their workplaces.

    Who should attend?

    This workshop is essential for those responsible for reporting VfM in the accounts, regulatory compliance, appraising the board and ensuring VfM is embedded in the business, including:

    • Finance directors
    • All members of the executive team
    • Finance teams
    • Performance teams
    • Governance teams.

    This event is also being held in Cardiff.

    find out more

    Meet At

    Delegate fees:

    Full price: £209.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  3. Summer school 2019 gas masterclass

    Details

    Summer school gas masterclass 2019

    This one-day masterclass will refresh your skills, knowledge and your approach. It will give you plenty of ideas to action in your workplace – before the winter chill sets in.

    Target Zero

    We’ve revised and refreshed our very popular gas masterclass taking on board current trends and good practice:

    • Gas safe – for the first time there’s a speaker from Gas Safe talking about specific requirements and any problems looming
    • Gas Safety (Installation and Use) Amendment Regulations 2018 came into force last year – what difference have they made? Are cost savings being achieved?
    • IT and smart technology – examples of advances made and innovation
    • Effective management and quality assurance of contractors – a common pitfall
    • Regulatory concerns and judgements – learning from the most recent cases
    • Looking ahead – in the closing session the Chair, Kevin Bentley, will consider the implications of the Government’s Zero Carbon 2050 pledge and what this means for gas boilers.

    Kevin Bentley, HQN Lead associate for gas safety and accreditation, will chair the day sharing his knowledge and experience.

    Joining Kevin will be:

    • Matthew Breakell, DAC Beachcroft
    • Abar Hussain-Aziz, Gas Safe Register
    • Wayne Bannister, Cartrefi Conwy
    • Steven Parker, Sovini Group
    • Wayne Bannister, Cartrefi Conwy

    Who should attend?

    • Gas managers
    • Health and safety managers
    • Void and housing managers
    • Surveyors
    • Operations managers 
    • Repairs and maintenance operatives and those responsible for procurement and contract management
    • Policy, performance and compliance managers. 

    Book now – last few places remaining

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non-members only: £259.00 *

    Early bird pricing ends on Friday 5 July 2019.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Map and directions: 

    Click here to download directions to the venue

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    Part of Summer School 2019

    • Event TypeHQN Event
    • VenueLondon
    • Start08 Aug 2019 10:00
    • End08 Aug 2019 16:00

    Developing local affordable housing – a practical look at what’s involved

    Details

    Developing local affordable housing

    Although there is considerable focus on council housebuilding through the housing revenue account and local housing companies, the process by which to do this is a grossly neglected area.

    This one-day workshop, based on HQN’s recently published Guide, takes a practical look at what’s needed to develop and implement an affordable housing policy – from choosing what type of affordable housing development, to how best to deliver it.

    Assessing local affordable housing requirements

    An evidence-base is essential for understanding the nature and scale of need. Guidance in the National Planning Policy Framework is not sufficiently detailed to cover, for instance, the needs of vulnerable groups. So what should councils and their partners do?

    Prioritising objectives

    There are many housing as well as non-housing aims for boosting affordable housing supply. But often these are not prioritised leading to confusion and lack of clarity. So, how can councils and their partners make difficult decisions on priorities?  

    Identifying affordable housing development models

    Councils and their partners frequently choose between a limited range of models (eg, local housing company versus council housebuilding). What are the advantages and disadvantages of other approaches such as commissioning, joint delivery vehicles and custom-build? What factors should you take into account?

    Resources

    Land, funding and skills – they are all critical resources essential for delivering affordable housing. What do you need to do to identify the gaps? How can you plug them?

    An opportunity to hear from practitioner speakers who have been through the process and to debate and discuss key issues.

    The day will be led by Tim Brown, expert on strategic housing matters. Tim is a longstanding HQN associate and lead for HQN’s Strategic Housing Network. He is a Senior Research Associate in Housing and Local Government at De Montfort University and was formerly the Director of the Centre for Comparative Housing Research.

    Tim authored HQN’s recent Guide to the Delivery of Affordable Housing.

    Tim has been involved in numerous projects on boosting housing supply over the last decade including:

    • Being a member of the Government’s Montague Review on institutional investment in housing
    • Undertaking a Local Government Association project on council housebuilding
    • Research work on the policy transfer of the low income tax relief system in the USA and France to boost affordable housing provision in the UK
    • Providing advice and guidance to various councils on establishing local housing companies
    • Producing briefing papers for HQN on planning and housing development
    • Tim is also a Board Member of East Midlands Housing (EMH) Group and Chair of its Care and Support Subsidiary.
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on Friday 12 July 2019

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Programme:

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueLeeds
    • Start15 Aug 2019 10:00
    • End15 Aug 2019 16:00

    Crowdsolving digital – unleash the power of your peers

    Details

    Crowdsolving digital – unleash the power of your peers

    Come together to share obstacles and unlock solutions.

    Need help with a digital project or challenge and not sure where to turn for answers?

    In these fast paced, innovative yet practical workshops, HQN will bring together a cohort of digitally-minded housing professionals to work through your situation and co-create solutions. 

    You bring the sticky topic – whether it's people, process or technology, a current problem or a future idea.

    You leave with practical ideas and strategies to take back to your organisation along with a new and supportive peer network.

    How does it work?

    Before the session you will be asked to share a brief outline of your current digital or business transformation journey so we can ensure the right cohort of people are brought together.

    On the day, each individual/organisation will be asked to pitch to the group their digital challenge and through a series of rounds we will work together to get to the root of the issues to develop practical ideas and solutions. 

    The sessions will be facilitated by HQN business transformation lead associate Sam Young who will throw in tools, techniques and relevant case studies to help the discussion and crowdsolve solutions.

    Innovate. Problem solve. Learn. Take away ideas. Share your experiences. What better way to spend a day?

    Please note: Numbers for this event are strictly limited.

    About Sam Young

    Sam is HQN’s lead Business Transformation Associate. She has a wealth of technology experience gained in private, public and not-for-profit sectors as well as a track record of successfully leading large teams and large-scale changes.

    Sam has a MSc in Technology and Management and is an accredited coach and SFIA (Skills for the Information Age) consultant. She is passionate about developing talent, transforming teams and harnessing technology to deliver successful business outcomes.

    As well as running her own digital consultancy, Sam is a non-executive director on the Board of Great Places Housing Group and a non-executive director for the South West Yorkshire Partnership NHS Foundation Trust.

    This event is capped at 12 places

    This event is also being held in Manchester and Birmingham.

    find out more

    Meet At

    Further information

    Delegate fees:
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start20 Aug 2019 10:00
    • End20 Aug 2019 13:00

    Risky business – how do we fund supported housing?

    Details

    Risky business – how do we fund supported housing?

    Supported housing is increasingly high-risk business for housing providers. This half-day workshop will provide valuable insight on how landlords can balance their desire to deliver more housing for society’s most vulnerable people, with funding, regulatory and reputational risks.

    Supported housing providers have faced years of financial uncertainty, which has stalled development programmes. Government has now confirmed that supported housing will continue to be funded through housing benefit, but providers are still dealing with care services stretched to breaking point. As demand for homes rises and care contracts are cut back, how can landlords continue to meet need without compromising on services? And will the recent Panorama exposé in County Durham lead to providers reviewing their own approaches?

    A review of housing-related support has now been commissioned by government and is underway. The sector must make its voice heard on the links between housing and care.

    An influx of private investment in supported housing has the potential to transform the market. However, following the near collapse of First Priority Housing Association last year the Regulator of Social Housing is watching closely, and has raised concerns around the lease-based letting model that is driving rapid expansion for some landlords.

    So how do we get the balance right and deliver the homes we need?

    This half-day workshop will cover:

    • Managing risk 
    • Can the private sector deliver for supported housing? And will this be a long-term commitment?
    • Funding Housing-related support – making our case to government
    • Learnings from the LHA Cap – how can we evidence the impact we make?
    • Reputation management.

    This event is also being held in London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £209.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueCardiff
    • Start21 Aug 2019 09:30
    • End21 Aug 2019 12:30

    Getting value for money right in Wales

    Details

    Getting value for money right in Wales

    A practical workshop exploring learning from the regulation of VfM in the Welsh social housing sector.

    There is a renewed focus on VfM in the Welsh social housing sector. The recently published Independent Review of Affordable Housing Supply report recommends that:

    Rent policy – There should be a focus on landlords considering Value for Money (VfM) alongside affordability. An explicit annual assessment on cost efficiencies should be part of the rationale for justifying any rent increase

    Financing affordable housing – The new model should test the contribution of private finance and alternative finance models to stretch grant resources to maximise output and demonstrate grant VfM.

    So what happens now? How should the sector respond? What should social housing landlords be doing?

    The English Regulator has been closely monitoring VfM for several years. In April 2018 they issued a new VfM Standard that detailed their expectations as well as the VfM metrics that all Registered Providers must report. 

    Delivered by HQN's Housing Finance Network Lead Associate and specialist in value for money Ian Parker, this workshop will examine how all the learning can be applied to the Welsh social housing sector.

    The workshop will cover:

    • What VfM measures need to be reported and how best to approach this
    • What impact the VfM standard has had on the English social housing sector – what’s worked and what hasn’t?
    • How to embed VfM in your organisation and demonstrate that VfM is important and you are delivering it.

    Delegates will be able to identify the further actions that need to be taken back at their workplaces.

    Who should attend?

    This workshop is essential for those responsible for reporting VfM in the accounts, regulatory compliance, appraising the board and ensuring VfM is embedded in the business, including:

    • Finance directors
    • All members of the executive team
    • Finance teams
    • Performance teams
    • Governance teams.

    This event is also being held in Wrexham. 

    find out more

    Meet At

    Delegate fees:

    Full price: £209.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueLondon
    • Start22 Aug 2019 10:00
    • End22 Aug 2019 13:00

    Risky business – how do we fund supported housing?

    Details

    Risky business – how do we fund supported housing?

    Supported housing is increasingly high-risk business for housing providers. This half-day workshop will provide valuable insight on how landlords can balance their desire to deliver more housing for society’s most vulnerable people, with funding, regulatory and reputational risks.

    Supported housing providers have faced years of financial uncertainty, which has stalled development programmes. Government has now confirmed that supported housing will continue to be funded through housing benefit, but providers are still dealing with care services stretched to breaking point. As demand for homes rises and care contracts are cut back, how can landlords continue to meet need without compromising on services? And will the recent Panorama exposé in County Durham lead to providers reviewing their own approaches?

    A review of housing-related support has now been commissioned by government and is underway. The sector must make its voice heard on the links between housing and care.

    An influx of private investment in supported housing has the potential to transform the market. However, following the near collapse of First Priority Housing Association last year the Regulator of Social Housing is watching closely, and has raised concerns around the lease-based letting model that is driving rapid expansion for some landlords.

    So how do we get the balance right and deliver the homes we need?

    This half-day workshop will cover:

    • Managing risk 
    • Can the private sector deliver for supported housing? And will this be a long-term commitment?
    • Funding Housing-related support – making our case to government
    • Learnings from the LHA Cap – how can we evidence the impact we make?
    • Reputation management.

    This event is also being held in Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £209.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueLondon
    • Start29 Aug 2019 10:00
    • End29 Aug 2019 16:00

    Rethinking social housing – design and new build

    Details

    Rethinking social housing – design and new build

    Is the social housing we are building today going to be fit for purpose in 10, 20 or 30 years' time?

    Are the homes we are designing, the spaces we are creating and the technology we are embracing really going to meet the needs and expectations of future generations?

    In the first of a series of events designed to make us stop and think about the future of social housing, HQN will bring together thought leaders, designers, architects and developers to explore the opportunities and challenges and showcase some of the innovative approaches to housing design and new-build that are already out there.

    Brought to you in association with L&Q, the events will explore the following themes:

    • Design and new build – what are we building now and is it fit for purpose?
    • Smart home technology – from fad gadgets to game changers
    • Decarbonisation, energy efficiency and the impact of climate change
    • Understanding the housing needs of future generations
    • Design showcase – housing association and local authority new-build projects that are leading the way
    • Modern methods of construction
    • The use of space and future estate design.

    Confirmed speakers:

    • Key note speaker: Matthew Gardiner, Head of Ideation, L&Q
    • Colin Wiles, HQN associate – Chair
    • Julie Alexander, Director of Technology and Innovation, Places for People
    • Ewelina Sorbjan, Head of New Build Property Management, and Zoe Collins, Programme Manager – Regeneration, London Borough of Hackney.

    This event is essential for the following:

    • Chief Executives
    • Executive teams
    • Development teams
    • Business transformation teams
    • Strategy teams
    • Asset teams.
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on Friday 26 July 2019

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    In association with:

    L&Q logo

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  4. IFSM-accredited Fire Risk Assessment for general needs, sheltered and extra care accommodation

    Details

    IFSM-accredited Fire Risk Assessment for general needs, sheltered and extra care accommodation

    Expand your fire risk assessment knowledge and experience with this comprehensive, newly developed and accredited, three-day training programme.

    Specifically designed for the housing sector, this course will give you an understanding of fire safety issues in general needs high and low rise flat blocks and sheltered & extra care housing schemes, and will provide the basics or complement your existing knowledge.

    As well as giving you an awareness of current fire safety legislation and a detailed understanding of the risk assessment process, it also offers a practical hands-on experience when you undertake an actual fire risk assessment as part of the final day assessment, allowing you to put in to practice what you have learned throughout the course.

    Developed with industry professionals, we’ve tailored this course specifically to focus on general needs high and low-rise flat blocks as well as sheltered and extra care accommodation in England and Wales, so you can be assured that the content is relevant to you.

    Expert guidance

    Our trainer, Bob Evans, has over 30 years’ experience in the Fire Service and almost 20 years as a fire safety consultant. With both the knowledge and the practical experience, Bob is well equipped to lead you through the three days.

    Who should attend?

    Delegates will be expected to have some background knowledge of fire safety but may have little or no experience in undertaking fire risk assessments. If you work in health and safety, asset management or are looking for an opportunity to develop your skills, this is for you.

    You’ll put your training into practice in the practical assessment on the final day so you can be confident that you’re able to carry out assessments to a high standard.

    The Institute of Fire Safety Managers (IFSM) has accredited this course.

    SOLD OUT. To join our waiting list email events@hqnetwork.co.uk.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £799.00 *
    SAFETYnet members: £699.00 *

    *Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Map and directions:

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    Part of Summer School 2019

     

    • Event TypeHQN Event
    • VenueManchester
    • Start03 Sep 2019 10:00
    • End03 Sep 2019 14:30

    Housing Ombudsman workshop: Spotlight on repairs

    Details

    Housing Ombudsman workshops: Spotlight on repairs

    New series

    Dissatisfaction with day-to-day (‘responsive’) repairs accounts for over a third of complaints made to the Ombudsman each year.

    Living in a home in a poor state of repair can have a significant impact on residents. It can cause stress and frustration, and damage the ongoing relationship with the landlord.

    Delivering a good repairs service is a high priority for landlords and many handle complaints very well - but there is room for improvement.

    HQN is once again delighted to be partnering with the Housing Ombudsman Service on this new series of practical and interactive workshops.

    The half-day workshops will be delivered by the Ombudsman's own expert trainers and will focus on the following themes:

    • How the Housing Ombudsman Service investigates repairs complaints - what you need to know
    • Understanding the key causes of repairs complaints
    • Preventing common complaints
    • Understanding the responsibilities of all parties
    • Speeding up response times and closing complaints early
    • Better record keeping
    • Lessons learned
    • Your questions answered.

    The session will also look at the application of the Dispute Resolution Principles in dealing with repairs complaints.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

    SOLD OUT. To join our waiting list email events@hqnetwork.co.uk.

    This event is also being held in London, Birmingham, Milton Keynes and Manchester. 

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    Part of Summer School 2019

    • Event TypeHQN Event
    • VenueLondon
    • Start12 Sep 2019 10:00
    • End12 Sep 2019 16:00

    2020 vision – a practical guide to the new Rent Standard

    Details

    2020 vision - a practical guide to the new Rent Standard

    The new Rent Standard from April 2020 will apply to both housing associations and stock-holding local authorities – get the low-down from HQN.

    Setting rents for social housing used to be quite simple.

    But as we provide more homes across different tenures, understanding the rules and regulations for varying rent types has become a complicated business.

    Not only that, the Regulator of Social Housing has been running a consultation on the new Rent Standard which from April 2020 will introduce two major changes:

    • Aligning the regulation of rents charged by stock-holding local authorities with that of registered providers
    • To restrict rent increases on social rent and affordable rent properties by up to CPI+1% annually from 2020 for a period of at least five years – striking a balance between the interests of landlords, tenants and taxpayers.

    Our new rent compliance event will explain everything you need to know about the new standard and help you prepare while also illuminating best practice and filling a knowledge sharing gap in this specialist area.

    Key themes to be covered on the day include:

    • The new Rent Standard – what you need to know and how to prepare
    • Compliance with the assurance monitoring framework – looking at the various rent types and the management of legacy stock; ie, varying rent types on different cycles/rules
    • Review best practice around compliance with legislation and regulations to demonstrate adherence to all relevant law and RSH regulations
    • Compliance with the risk management and internal controls assurance framework – for example, to monitor, report on and comply with s106 planning agreement housing provisions with rent conditions cyclically and ensure robust procedures are in place
    • Developing a rents compliance KPI framework
    • The digitalisation of compliance for rent setting, annual rent review, annual financial budgets and rent statements.

    Confirmed speakers:

    • Emma Turay, Rents and Data Programme Manager, Notting Hill Genesis
    • Pete Maris, Rent Analyst, Leasehold Compliance Team, Metropolitan Thames Valley
    • Nick Billingham, Partner, Devonshires.

    Who should attend?

    This event is essential for the following:

    • Finance, risk assurance and compliance teams
    • Finance or housing management rent setting/review teams
    • Data governance teams.
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on Friday 9 August 2019

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueRoss-on-Wye
    • Start17 Sep 2019 10:00
    • End18 Sep 2019 16:00

    The art of leadership – harnessing personal power (two-day residential)

    Details

    The art of leadership

    “Leadership bestows on us an awesome power. We can use it to over-power, de-power or out-power others and in doing so we will break them. Alternatively we can use this power to enable, empower and grow people, winning their hearts and minds.” David Gilbert-Smith, former SAS Officer and Founder of the Leadership Trust

    Building new affordable homes, maintaining existing stock and a relentless focus on health and safety are just a few of the many challenges facing our sector. Add to this a constantly changing operating environment and the inevitable need to do more with less and things are tough.

    So inspiring the best performance from your people is critical.

    That’s why we’ve partnered with Leadership Trust as their special forces heritage means dealing with tough situations is in their DNA.

    The Leadership Trust has four decades' worth of experience working with some of the UK's top blue-chip companies. 

    Their team of experts help people to find their own leadership style, enabling people to perform under pressure and deliver results.

    Taking place over two full days this residential course has been specifically designed for established housing leaders and those with the potential to become one. The course is a chance to:

    • Build your personal leadership style, raising awareness of what can hinder your performance
    • Establish an understanding of how your leadership style can support or hinder the performance of your team
    • Connect your leadership style with challenges at work so that you can practise being at your best under pressure.

    The residential programme includes a series of workshops and practical challenges designed to help develop key leadership skills and your own personal leadership style.

    Key sessions include:

    • The art of leadership within the housing sector
    • Performance under pressure
    • Ethos and culture
    • Adopting positive leadership behaviours.

    PLEASE NOTE: The price of this residential course includes accommodation, a three-course dinner on the first evening, and all other meals/refreshments.

    Places are strictly limited.

    About The Leadership Trust

    The Leadership Trust delivers high impact experiential leadership development, which changes behaviour and transforms individuals, teams and organisations for clients across the globe. With foundations in the Special Forces, the Trust’s approach has been honed over four decades with expert input from behavioural psychologists and specialists in leadership development. The Trust has worked with over 70,000 individuals covering 250 active companies each year.

    About Robin Lawrence

    Robin has been developing leadership skills professionally since 2003 and is passionate about working with individuals and teams in both private and public sectors. He is also one of the few John Adair Accredited Trainers for Action Centred Leadership.

    Robin has worked successfully with many clients including high profile charity organisations, company directors and executives in a variety of sectors including scientific, medical, telecommunications, education, sports and financial sectors.

    He is no stranger to the social housing sector having served on the board of Ascham Homes in the London Borough of Waltham Forest as a non-executive director.

    What delegates said about our previous Art of Leadership residential:

    "Great balance of reflection, action and practice in a relaxed atmosphere"

    "Content rich, good fun, insightful 24 hours"

    "Excellent programme. Very informative and I will most definitely recommend to my colleagues"

    "More of this please! Just loved it. Loved the intensity of it. Learned loads and will continue to learn from the 'fall out'"

    To find out more about the Leadership Trust visit: http://www.leadershiptrust.co/

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £1,199.00 *
    Members of any HQN network: £999.00 *

    PLEASE NOTE: The price of this residential course includes accommodation, a three-course dinner on the first evening, and all other meals/refreshments.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    In partnership with 

    Leadership trust logo

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenuePeterborough
    • Start17 Sep 2019 10:30
    • End17 Sep 2019 16:00

    Universal Credit: Where do we go from here?

    Details

    Universal Credit: Where do we go from here?

    We’re once again partnering with DWP to bring housing providers a series of events that will provide practical help in managing the migration to UC.

    Andy Chiga from DWP will bring everyone up to date with the very latest developments on the UC programme and will answer your questions. Delegates will be invited to send these in advance.

    Paul Gilbert, Director of Customer Accounts at L&Q will provide practical tips on modelling the impact of UC and using insight into payment behaviours to shape both a strategic and operational response. 

    Natalie Patten, Court Officer at Ipswich Borough Council will present a local authority “From the UC coalface” perspective. Natalie will describe the positive impact of pre-court panels to drive down rent arrears, legal costs and sustain tenancies. 

    Peter Hudson and Steven Johnson from Voicescape will also discuss their recent behavioural insights research into 1.3m rent payments, covering 43,000 accounts and explain how an interactive profiling solution can be applied to develop an evidence-based, prioritised response to minimise the risk as UC take-up expands.

    If you’re thinking about workloads and resources, don’t miss Mobysoft’s session on the resources required to manage UC.

    HQN Associate and RIEN Lead, Tony Newman, will chair the day and facilitate an APA/Direct Payment Knowledge Lab. This workshop will provide an opportunity to network and explore ways of optimising your management of this crucial element of UC, helping to maximise income whilst supporting customers through migration.

    The events will take place at the locations voted for by RIEN members and we thank everyone who voted.

    Further information and full programme to follow.

    This event is also being held in Chester, Leeds and Cardiff

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on 16 August 2019. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Programme

    Download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start19 Sep 2019 10:30
    • End19 Sep 2019 16:00

    Collecting with care 2019: Housing income, rent arrears and mental health

    Details

    Collecting with care 2019: Housing income, rent arrears and mental health

    A workshop on how to get the balance right – maximising income whilst supporting vulnerable residents.

    How many of your tenants who are in arrears have a mental health problem? According to the research its likely to be very high:

    One in six British adults has a mental health problem. Almost a quarter of whom are behind with at least one bill or payment. The Royal College of Psychiatrists

    One in three social housing tenants with rent arrears experiences mental health problems. The Money and Mental Health Policy Institute

    So, how do you balance maximising income with supporting vulnerable people? 'Collecting with Care' will help you to strike that balance.

    Join your hosts for the day: Maggie Houghton, Programme Manager for the Hyde Foundation, and Tony Newman, HQN Associate and RIEN Lead, who will share their knowledge, experience and valuable insight.

    With a clear focus on the key issues and practical ideas and solutions, the day will include: 

    • The prevalence and impact of mental health problems, including the cognitive effects and why standard arrears processes are unhelpful and often harmful
    • A quick reminder of the legislative framework and how this must inform arrears case management in practice
    • Applying the Money and Mental Health Policy Institute’s rent arrears checklist and guidance from the Royal College of Psychiatrists
    • A solutions workshop: What can we do? Including best practice principles and practical case studies.

    With Universal Credit rolling out across the UK it is essential that you have the appropriate policies, procedures and practices in place to support vulnerable customers.

    This workshop will give you the skills and tools to ensure rent collection and arrears are managed sensitively and effectively.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on 16 August 2019. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start19 Sep 2019 10:30
    • End19 Sep 2019 15:45

    SAFETYnet Annual Conference North 2019

    Details

    SAFETYnet annual conference 2019

    Picture the scene… in 2012 there was an outbreak of Legionnaires’ disease which caused the deaths of three people with 10 others rendered very poorly. The outbreak was traced to a council-owned block of flats.

    Now the council face a charge of corporate manslaughter and an employee of the council is charged with breaching section 7 of the Health and Safety at Work Act 1974.

    So, what went wrong to cause the deaths, and will anyone be found guilty?

    No one wants to be sat in the dock following a workplace accident, but it does happen and there has been a massive increase in fines for organisations and prison sentences for individuals.

    Join us on the jury for our ‘mock trial’, hear all the evidence and then make up your mind… guilty or innocent?

    Following the trial there will be a sentencing workshop where you will play the role of judge and apply the Definitive Guidelines for Health and Safety Offences to the case scenario.

    Who should attend?

    • Health and safety advisors
    • Compliance managers/officers
    • Contract managers/officers
    • Directors
    • CEOs
    • Heads of service.

    Our speakers

    Our event has been developed in partnership with DAC Beachcroft who will be providing colleagues to deliver the day’s events. The team of speakers will be led by Matthew Breakell, an Associate at DAC Beachcroft.

    Matthew specialises in advising in relation to corporate criminal investigations and defending prosecutions brought by regulatory agencies such as the Health and Safety Executive, Local Authority, Environment Agency, Police and CQC. 

    He has extensive experience in caution interviews including representing company directors at the police station in relation to corporate manslaughter investigations; and assisting companys through HSE/Local Authority investigations, caution interviews and prosecutions.

    Matthew also represents companies and organisations facing coroner’s inquests as a result of fatal accidents at work or being associated with the accident, guiding them through the process and providing representation at the Inquest.

    Our SAFETYnet Lead Associate, Vicki Cutler, will chair the day, supported by other members of the SAFETYnet Advisory Group who will take the roles of key persons within the trial.

    This will be an interactive event, which has been tailored specifically for the social housing sector. You will be required to get involved and deliver your verdict based on what you’ve heard during the day.

    You can find the booking page for the London Conference here.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on 16 August 2019

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    In partnership with

    DAC Beachcroft

    Programme:

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start25 Sep 2019 10:30
    • End25 Sep 2019 16:00

    Estate services national conference

    Details

    Estate services national conference

    In her speech at the CIH Conference, Teresa May committed to homes, “people want to live in and be proud to live in” putting a spotlight on estate services. 

    Communal areas, landscaping, well-maintained, clean and safe open spaces all have a huge impact on neighbourhoods and can immensely improve the quality of life for residents.

    This must be a priority for social housing landlords.

    Yet all too often estate services teams find it difficult to secure a seat at the top table.

    This must change.

    This national conference will bring together everyone involved in estate services and management, from across the country, for the first time.

    It is the opportunity to network and share best practice, to raise the profile and identify ways of exerting greater influence on services and improve the quality of estates and communal spaces for our residents.

    The event will cover key topics such as:

    • Raising standards and influencing future services and new development
    • Procurement and contract management – internal vs outsourcing
    • Making estate services a career choice – investing in a mobile workforce, recruitment and retention, capacity building, seasonal employment
    • The zero carbon agenda
    • Biodiversity
    • Thorny issues such as fly tipping.
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *

    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on Friday 23 August 2019.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueLondon
    • Start01 Oct 2019 10:30
    • End01 Oct 2019 15:45

    SAFETYnet Annual Conference South 2019

    Details

    SAFETYnet annual conference 2019

    Picture the scene… in 2012 there was an outbreak of Legionnaires’ disease which caused the deaths of three people with 10 others rendered very poorly. The outbreak was traced to a council-owned block of flats.

    Now the council face a charge of corporate manslaughter and an employee of the council is charged with breaching section 7 of the Health and Safety at Work Act 1974.

    So, what went wrong to cause the deaths, and will anyone be found guilty?

    No one wants to be sat in the dock following a workplace accident, but it does happen and there has been a massive increase in fines for organisations and prison sentences for individuals.

    Join us on the jury for our ‘mock trial’, hear all the evidence and then make up your mind… guilty or innocent?

    Following the trial there will be a sentencing workshop where you will play the role of judge and apply the Definitive Guidelines for Health and Safety Offences to the case scenario.

    Who should attend?

    • Health and safety advisors
    • Compliance managers/officers
    • Contract managers/officers
    • Directors
    • CEOs
    • Heads of service.

    Our speakers

    Our event has been developed in partnership with DAC Beachcroft who will be providing colleagues to deliver the day’s events. The team of speakers will be led by Matthew Breakell, an Associate at DAC Beachcroft.

    Matthew specialises in advising in relation to corporate criminal investigations and defending prosecutions brought by regulatory agencies such as the Health and Safety Executive, Local Authority, Environment Agency, Police and CQC. 

    He has extensive experience in caution interviews including representing company directors at the police station in relation to corporate manslaughter investigations; and assisting companys through HSE/Local Authority investigations, caution interviews and prosecutions.

    Matthew also represents companies and organisations facing coroner’s inquests as a result of fatal accidents at work or being associated with the accident, guiding them through the process and providing representation at the Inquest.

    Our SAFETYnet Lead Associate, Vicki Cutler, will chair the day, supported by other members of the SAFETYnet Advisory Group who will take the roles of key persons within the trial.

    This will be an interactive event, which has been tailored specifically for the social housing sector. You will be required to get involved and deliver your verdict based on what you’ve heard during the day.

    You can find the booking page for the Manchester Conference here.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on 30 August 2019

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    In partnership with

    DAC Beachcroft

    Programme: 

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueBirmingham
    • Start02 Oct 2019 09:30
    • End02 Oct 2019 16:00

    Are you ready for a national flu pandemic? A business continuity exercise

    Details

    Are you ready for a national flu pandemic?

    Exactly 100 years ago, a flu pandemic killed 50 million people and we are now overdue a second one.

    In this era of heightened uncertainty, it has never been more important for organisations to prepare for a national pandemic and ensure their Business Continuity Plans are as robust as possible. But how do you bring this to life?

    Building on the success of our 2018 resilience clinics, HQN is again teaming up with specialist business continuity experts Commercial Initiatives Ltd to provide practical, interactive advice designed to help you deliver a better programme for your staff, residents and other stakeholders.

    The day will illuminate the critical role of the Business Impact Analysis (BIA), demystifying its purpose and content and explaining how it underpins all resilience plans.

    The events will also include another of the highly popular mini-exercises, which are fully immersive and packed with ideas to reinvigorate your efforts to embed business resilience within your own organisation.

    The day will focus on:

    • The Business Continuity Institute’s (BCI) practical and easy-to-follow Good Practice Guidelines 2018
    • Why it is vital to conduct a Business Impact Analysis
    • A practical mini exercise with a national flu pandemic as the scenario.

    Who should attend?

    • People with responsibility for:
      • Business continuity
      • Disaster recovery
      • Crisis management
    • Health and Safety professionals
    • Board members
    • Chief Executives
    • Directors
    • Facilities Managers
    • Asset Managers.

    About Commercial Initiatives

    Commercial Initiatives has developed functional Business Continuity Management Systems (BCMS) for housing associations and groups for over 18 years. It brings together experts in the fields of incident management, disaster recovery, crisis communications and information security.

    This event will also be held in Manchester and London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on Friday 6 September 2019. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start03 Oct 2019 10:00
    • End03 Oct 2019 16:00

    Crowdsolving digital – unleash the power of your peers

    Details

    Crowdsolving digital

    Come together to share obstacles and unlock solutions.

    Need help with a digital project or challenge and not sure where to turn for answers?

    In these fast paced, innovative yet practical workshops, HQN will bring together a cohort of digitally-minded housing professionals to work through your situation and co-create solutions. 

    You bring the sticky topic – whether it's people, process or technology, a current problem or a future idea.

    You leave with practical ideas and strategies to take back to your organisation along with a new and supportive peer network.

    How does it work?

    Before the session you will be asked to share a brief outline of your current digital or business transformation journey so we can ensure the right cohort of people are brought together.

    On the day, each individual/organisation will be asked to pitch to the group their digital challenge and through a series of rounds we will work together to get to the root of the issues to develop practical ideas and solutions. 

    The sessions will be facilitated by HQN business transformation lead associate Sam Young who will throw in tools, techniques and relevant case studies to help the discussion and crowdsolve solutions.

    Innovate. Problem solve. Learn. Take away ideas. Share your experiences. What better way to spend a day?

    Please note: Numbers for this event are strictly limited.

    About Sam Young

    Sam is HQN’s lead Business Transformation Associate. She has a wealth of technology experience gained in private, public and not-for-profit sectors as well as a track record of successfully leading large teams and large-scale changes.

    Sam has a MSc in Technology and Management and is an accredited coach and SFIA (Skills for the Information Age) consultant. She is passionate about developing talent, transforming teams and harnessing technology to deliver successful business outcomes.

    As well as running her own digital consultancy, Sam is a non-executive director on the Board of Great Places Housing Group and a non-executive director for the South West Yorkshire Partnership NHS Foundation Trust.

    This event is capped at 12 places

    This event is also being held in Leeds and Birmingham.

    find out more

    Meet At

    Further information

    Delegate fees:
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueBirmingham
    • Start08 Oct 2019 10:00
    • End08 Oct 2019 14:30

    Housing Ombudsman workshop: Spotlight on repairs

    Details

    Housing Ombudsman workshop: Spotlight on repairs

    Dissatisfaction with day-to-day (‘responsive’) repairs accounts for over a third of complaints made to the Ombudsman each year.

    Living in a home in a poor state of repair can have a significant impact on residents. It can cause stress and frustration, and damage the ongoing relationship with the landlord.

    Delivering a good repairs service is a high priority for landlords and many handle complaints very well - but there is room for improvement.

    HQN is once again delighted to be partnering with the Housing Ombudsman Service on this new series of practical and interactive workshops.

    The half-day workshops will be delivered by the Ombudsman's own expert trainers and will focus on the following themes:

    • How the Housing Ombudsman Service investigates repairs complaints - what you need to know
    • Understanding the key causes of repairs complaints
    • Preventing common complaints
    • Understanding the responsibilities of all parties
    • Speeding up response times and closing complaints early
    • Better record keeping
    • Lessons learned
    • Your questions answered.

    The session will also look at the application of the Dispute Resolution Principles in dealing with repairs complaints.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

    This event is also taking place in London, Milton Keynes and Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start09 Oct 2019 09:30
    • End09 Oct 2019 16:00

    Are you ready for a national flu pandemic? A business continuity exercise

    Details

    Are you ready for a national flu pandemic?

    Exactly 100 years ago, a flu pandemic killed 50 million people and we are now overdue a second one.

    In this era of heightened uncertainty, it has never been more important for organisations to prepare for a national pandemic and ensure their Business Continuity Plans are as robust as possible. But how do you bring this to life?

    Building on the success of our 2018 resilience clinics, HQN is again teaming up with specialist business continuity experts Commercial Initiatives Ltd to provide practical, interactive advice designed to help you deliver a better programme for your staff, residents and other stakeholders.

    The day will illuminate the critical role of the Business Impact Analysis (BIA), demystifying its purpose and content and explaining how it underpins all resilience plans.

    The events will also include another of the highly popular mini-exercises, which are fully immersive and packed with ideas to reinvigorate your efforts to embed business resilience within your own organisation.

    The day will focus on:

    • The Business Continuity Institute’s (BCI) practical and easy-to-follow Good Practice Guidelines 2018
    • Why it is vital to conduct a Business Impact Analysis
    • A practical mini exercise with a national flu pandemic as the scenario.

    Who should attend?

    • People with responsibility for:
      • Business continuity
      • Disaster recovery
      • Crisis management
    • Health and Safety professionals
    • Board members
    • Chief Executives
    • Directors
    • Facilities Managers
    • Asset Managers.

    About Commercial Initiatives

    Commercial Initiatives has developed functional Business Continuity Management Systems (BCMS) for housing associations and groups for over 18 years. It brings together experts in the fields of incident management, disaster recovery, crisis communications and information security.

    This event will also be held in Birmingham and London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on Friday 6 September 2019. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start10 Oct 2019 10:00
    • End10 Oct 2019 16:00

    The Rent Income Excellence Network (RIEN) annual conference 2019

    Details

    RIEN annual conference 2019

    This year’s RIEN annual conference promises to be yet another thought-provoking and illuminating event.

    We’re building an outstanding team of presenters, bringing a wealth of expertise, fresh ideas and practical tips.

    Practical case studies are always a popular feature of the RIEN annual conference and we’ll have plenty of those for you this year, as well as updates on the latest developments with welfare reform and how housing providers are sustaining performance during the migration to UC.

    We are delighted to announce that this year’s conference will be chaired by Matthew Pyke, Tenancy Sustainment Manager at Yarlington Housing Group, and Digital Landlord of the Year at the 2019 Housing Awards.

    Tansy Crowley-Sweet, Income and Residential Property Manager at whg, will present a fresh look at income in an innovative more than a rent account session.

    More information and full speaker line-up to follow soon.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on 6 September 2019

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueBirmingham
    • Start15 Oct 2019 10:00
    • End15 Oct 2019 16:00

    Crowdsolving digital – unleash the power of your peers

    Details

    Crowdsolving digital

    Come together to share obstacles and unlock solutions.

    Need help with a digital project or challenge and not sure where to turn for answers?

    In these fast paced, innovative yet practical workshops, HQN will bring together a cohort of digitally-minded housing professionals to work through your situation and co-create solutions. 

    You bring the sticky topic – whether it's people, process or technology, a current problem or a future idea.

    You leave with practical ideas and strategies to take back to your organisation along with a new and supportive peer network.

    How does it work?

    Before the session you will be asked to share a brief outline of your current digital or business transformation journey so we can ensure the right cohort of people are brought together.

    On the day, each individual/organisation will be asked to pitch to the group their digital challenge and through a series of rounds we will work together to get to the root of the issues to develop practical ideas and solutions. 

    The sessions will be facilitated by HQN business transformation lead associate Sam Young who will throw in tools, techniques and relevant case studies to help the discussion and crowdsolve solutions.

    Innovate. Problem solve. Learn. Take away ideas. Share your experiences. What better way to spend a day?

    Please note: Numbers for this event are strictly limited.

    About Sam Young

    Sam is HQN’s lead Business Transformation Associate. She has a wealth of technology experience gained in private, public and not-for-profit sectors as well as a track record of successfully leading large teams and large-scale changes.

    Sam has a MSc in Technology and Management and is an accredited coach and SFIA (Skills for the Information Age) consultant. She is passionate about developing talent, transforming teams and harnessing technology to deliver successful business outcomes.

    As well as running her own digital consultancy, Sam is a non-executive director on the Board of Great Places Housing Group and a non-executive director for the South West Yorkshire Partnership NHS Foundation Trust.

    This event is capped at 12 places

    This event is also being held in Leeds and Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start16 Oct 2019 09:30
    • End16 Oct 2019 16:00

    Are you ready for a national flu pandemic? A business continuity exercise

    Details

    Are you ready for a national flu pandemic?

    Exactly 100 years ago, a flu pandemic killed 50 million people and we are now overdue a second one.

    In this era of heightened uncertainty, it has never been more important for organisations to prepare for a national pandemic and ensure their Business Continuity Plans are as robust as possible. But how do you bring this to life?

    Building on the success of our 2018 resilience clinics, HQN is again teaming up with specialist business continuity experts Commercial Initiatives Ltd to provide practical, interactive advice designed to help you deliver a better programme for your staff, residents and other stakeholders.

    The day will illuminate the critical role of the Business Impact Analysis (BIA), demystifying its purpose and content and explaining how it underpins all resilience plans.

    The events will also include another of the highly popular mini-exercises, which are fully immersive and packed with ideas to reinvigorate your efforts to embed business resilience within your own organisation.

    The day will focus on:

    • The Business Continuity Institute’s (BCI) practical and easy-to-follow Good Practice Guidelines 2018
    • Why it is vital to conduct a Business Impact Analysis
    • A practical mini exercise with a national flu pandemic as the scenario.

    Who should attend?

    • People with responsibility for:
      • Business continuity
      • Disaster recovery
      • Crisis management
    • Health and Safety professionals
    • Board members
    • Chief Executives
    • Directors
    • Facilities Managers
    • Asset Managers.

    About Commercial Initiatives

    Commercial Initiatives has developed functional Business Continuity Management Systems (BCMS) for housing associations and groups for over 18 years. It brings together experts in the fields of incident management, disaster recovery, crisis communications and information security.

    This event will also be held in Birmingham and Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on Friday 6 September 2019. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start22 Oct 2019 10:00
    • End22 Oct 2019 16:00

    The future of payments 2019

    Details

    The future of payments 2019

    With the rapid pace of change in the UK's banking and finance sectors, it's important to stay on top of the latest payments trends and their implications for both your residents and your own income streams.

    At our 2019 Future of Payments events, in association with Visa, we'll be exploring how housing associations, local authorities and other organisations are using new payment methods to improve the customer experience while at the same time making efficiency savings, protecting income and reducing arrears.

    Covering everything from digital platforms to contactless, cards, cash and direct debits, and the implications of new banking industry initiatives such as request to pay, these one-day events are essential for anyone responsible for how payments are made and received within their organisation.

    Our line-up of expert speakers have wide and practical knowledge and will share their experiences, business drivers and the dos and don’ts of putting together new payment programmes.

    Sessions include:     

    • The future of payments – the latest technology and what’s coming next
    • Request to pay and what it means for the landlord-resident relationship
    • Payment gateways – the essentials for housing providers
    • Ensuring rent gets paid under Universal Credit – latest approaches
    • The changing payment habits of UK households – understanding the millennial mindset
    • Improving payment relationships with unbanked and under-served residents.

    This event is also being held in London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on Friday 20 September 2019. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueMilton Keynes
    • Start23 Oct 2019 10:00
    • End23 Oct 2019 14:30

    Housing Ombudsman workshop: Spotlight on repairs

    Details

    Housing Ombudsman workshop: Spotlight on repairs

    Dissatisfaction with day-to-day (‘responsive’) repairs accounts for over a third of complaints made to the Ombudsman each year.

    Living in a home in a poor state of repair can have a significant impact on residents. It can cause stress and frustration, and damage the ongoing relationship with the landlord.

    Delivering a good repairs service is a high priority for landlords and many handle complaints very well - but there is room for improvement.

    HQN is once again delighted to be partnering with the Housing Ombudsman Service on this new series of practical and interactive workshops.

    The half-day workshops will be delivered by the Ombudsman's own expert trainers and will focus on the following themes:

    • How the Housing Ombudsman Service investigates repairs complaints - what you need to know
    • Understanding the key causes of repairs complaints
    • Preventing common complaints
    • Understanding the responsibilities of all parties
    • Speeding up response times and closing complaints early
    • Better record keeping
    • Lessons learned
    • Your questions answered.

    The session will also look at the application of the Dispute Resolution Principles in dealing with repairs complaints.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

    This event is also taking place in London, Birmingham and Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start24 Oct 2019 10:00
    • End24 Oct 2019 16:30

    Multi-channel customer experience and the future of contact centres

    Details

    Customer experience and the future of contact centres

    In this multi-channel, customer-centric world, contact centres play an increasingly important role.

    The digital age, heightened customer expectations and a desire to rebalance the landlord-resident relationship are changing the way we interact and deliver services – and contact centres have an increasingly vital role to play.

    Housing providers are spending millions to upgrade their contact centres and make them fit for purpose in an age where customer expect a high-quality seamless experience over many different channels.

    But new technology is only part of the solution. Human interactions remain an essential part of the customer experience, and contact centre teams play a central role in that relationship.

    At this one-day conference, HQN will be bringing together some of the leading experts on customer experience and contact centre trends to explore how the world is changing, what needs to be done and the solutions available to stay ahead of the game.

    We will also hear how housing providers are already responding to the challenge.

    Key themes:

    • Future contact centre trends – what you need to know
    • The landlord-resident relationship and the vital role of contact centres
    • Getting your contact centre culture and technology right
    • Delivering a seamless multi-channel customer experience
    • Integrating AI into the customer experience – what you need to know
    • Putting data at the heart of the contact centre
    • What new compliance standards mean for customer interactions.

    Confirmed speakers:

    • Jo Causon, Chief Executive, Institute of Customer Service
    • Dr Nicola Millard, Head of Customer Insight and Futures, BT Global
    • Laura Welch, Digital Delivery Performance Leader, Home Group
    • Ryan Cooper, The Learning Pool
    • Gary Beddow, AWS Business Development Director, Arcus Global.

    More to be announced...

    This event is essential for:

    • Chief executives
    • Directors of operations, customer service, or housing services
    • Heads of customer service and IT
    • Customer service and contact centre teams
    • Business transformation teams
    • Digital teams
    • IT teams
    • Strategy teams.

    Book now:

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on 24 September 2019.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

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