1. Preparing for Brexit

    Details

    Preparing for Brexit

    Deal or no deal, the Regulator for Social Housing is telling social landlords that stress-testing and preparing for worst-case Brexit scenarios is ‘vital’.

    As the government steps up its contingency planning for leaving the EU – how can you be 100% sure that you have all bases covered?

    Behind the hyperbole and whatever your views on the shifting sands of political decisions/indecision, there are tangible risk management and business continuity planning steps needed to prepare for the consequences.

    In February, HQN is teaming up with RW Consulting Solutions Limited for a fully immersive 'what if?' event which will throw housing professionals into a post-Brexit world and pose all sorts of challenges to find out if they will sink or swim.

    This CPD-accredited event has been designed specifically for those working in the housing sector to help you respond, identify gaps and plan beyond 29 March, regardless of the outcome.

    Key themes:

    • Supply chain impact
    • Business continuity preparations
    • Action planning for your organisation

    These events will be run by subject matter experts from RW Consulting Solutions who are experienced in assisting organisations in planning for disruption, delivering resilience projects, including strategic training exercises and business continuity management systems, in a variety of public and private sector organisations.

    What delegates said about our previous 'what if?' event with RW Consulting:

    • Fantastic day, thought provoking, stimulating and makes you think about how you/your organisation would deal with an event like this
    • The facilitators were great at ensuring we fully understood the exercise
    • The rolling nature of it made it 'real'

    Who should attend?

    • Health and safety professionals
    • Board members
    • Chief executives
    • Directors
    • Facilities managers
    • Asset managers
    • Risk and assurance managers
    • People with responsibility for:
      • Business continuity
      • Disaster recovery
      • Crisis management.

    This event will also be running in Birmingham

    find out more

    Meet At

    Further information

    Delegate fees:

    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    In association with:

    RWCSL logo   CPD certified

    Map and directions:

    Click here to download directions to the venue  

    Programme:

    Click here to download the programme  

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  2. Pitch perfect - strategies for selling shared ownership

    Details

    Pitch perfect – strategies for selling shared ownership

    It’s backed by government. It makes homeownership more affordable and accessible. It seems a sensible option to outright ownership.  

    So, why isn’t it more popular? Public perception of shared ownership is mixed and fewer still understand its benefits.

    Affordable housing providers have done their best to make it a mainstream tenure but it's not been enough. There are lots of issues to address - complex rules of eligibility, the use of jargon, and concerns over the design and build quality of some shared ownership properties.  

    But with the government reinforcing its commitment to shared ownership in the Green Paper and many more homes in the pipeline, there is still time to get the message right and build a national brand that the sector can get behind. How can shared ownership become the “go to tenure”?

    At our one-day masterclasses you will hear from experts and get an opportunity to debate the key issues.

    Chaired by HQN's shared ownership experts Helen Muir (Manchester) and Jackie Dickins (London), we’ll guide you through the customer journey, from brand awareness and understanding the product to the sales process and ensuring you meet their expectations further down the line.

    Regardless of the individual strategies there are common problems that everyone trying to sell shared ownership encounter. We'll attempt to help you solve them.

    Key themes:

    • Building the brand - why a consistent national message is essential
    • Understanding the market - who is shared ownership for?
    • Demystifying shared ownership - why language is so important
    • Getting campaigns right - raising awareness and selling the benefits
    • The customer experience – creating that “wow” factor:
      • From seeing your advert to moving in
      • The ongoing relationship – setting up a seamless management processes - re-sales of the part equity, stair casing
      • Putting things right - the common pitfalls that impact on customer satisfaction and the solutions.

    This seminar is essential for the following:

    • Executive teams
    • Shared ownership and home ownership teams
    • Sales
    • Marketing and communications
    • Leasehold management.

    SOLD OUT. To join our waiting list email events@hqnetwork.co.uk

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Map and directions:

    Click here to download directions to the venue  

    Programme: 

    Click here to download the programme 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  3. Digital Engagement best practice group

    Details

    The Residents' and Housing Management Networks have announced their next round of best practice groups. These regional events will provide attendees the chance to network and share best practice while discussing a topical issue.

    The topic for this session is digital engagement. 

    There will also be lunch included.

    The full list of upcoming events can be found below: 

    • Friday 22 February 2019 - Newlon Housing Trust, London
    • Tuesday 26 February 2019 - The Welcome Centre, Coventry 
    • Wednesday 27 February 2019 - Call Lane Training Suite, Leeds
    find out more

    Meet At

    Delegate fees: 

    Members of The Residents' and Housing Management Networks can attend for free.
    If you are not a member and would like to attend, please contact Laura Seaman at laura.seaman@hqnetwork.co.uk

    Please call 01904 557150 for more information.

    Map and directions:

    Click here to download directions to the venue

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

  4. Digital Engagement best practice group

    Details

    The Residents' and Housing Management Networks have announced their next round of best practice groups. These regional events will provide attendees the chance to network and share best practice while discussing a topical issue.

    The topic for this session is digital engagement. 

    There will also be lunch included.

    The full list of upcoming events can be found below: 

    • Friday 22 February 2019 - Newlon Housing Trust, London
    • Tuesday 26 February 2019 - The Welcome Centre, Coventry 
    • Wednesday 27 February 2019 - Call Lane Training Suite, Leeds
    find out more

    Meet At

    Delegate fees: 

    Members of The Residents' and Housing Management Networks can attend for free.
    If you are not a member and would like to attend, please contact Laura Seaman at laura.seaman@hqnetwork.co.uk

    Please call 01904 557150 for more information.

    Map and directions:

    Click here to download directions to the venue

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

  5. Amazing workplaces

    Details

    In association with Great Place to Work

    Amazing workplaces

    Is your housing association, local authority or ALMO an attractive place to work for current and future employees? Are you well placed to recruit and retain the very best people?

    Do you have the right formula in place to create a great place to work? Do you understand what the key ingredients are to ensure success?

    If you answered 'no' to any of these questions, Amazing Workplaces will help to point you in the right direction.

    Aimed at social housing leadership, HR, OD and business transformation teams, these major one-day events will explore what makes a great place to work, from culture and values to employee engagement and wellbeing.

    Focusing on fresh thinking, best practice and new behaviours, Amazing Workplaces will bring together inspirational speakers from inside and outside the housing sector, including Dr Gonzalo Shoobridge and Kari Johannsen from the Great Place to Work organisation.

    Key themes include:

    • Amazing workplaces – what they look and feel like
    • How good office design can attract and retain the best employees
    • Great places to work – hear from housing providers who are up there with the top employers
    • How technology will shape the workplace of tomorrow
    • The importance of getting the right culture
    • The power of values
    • Wellbeing: getting beyond the hype to what really works.

    Confirmed speakers:

    • Gary Cookson, HQN Associate
    • Dr Gonzalo Shoobridge and Kari Johannsen, Great Place to Work
    • Dr Roy Williams, The Sovini Group – ranked 1st in the UK's Best Work Places list for large organisations
    • Ian Pettigrew, Director, Kingfisher Coaching
    • Jeannette Jackson, Manchester Stress Institute
    • Carmel Roberts, Learning and Development Manager, The Calico Group
    • Jo Lord and Jane Douglas, Directors, Learning to Inspire
    • Gemma Matthews, Head of Talent Acquisition, Reward Gateway.

    Session overviews:

    Dr Gonzalo Shoobridge and Kari Johannsen, Workplace Consultants at Great Place to Work UK, will be sharing insights from the UK’s Best Workplaces – what makes them succeed and how does the housing industry perform in comparison. This thought provoking morning session will explore what Best Workplaces really look like and the importance of aligning strategy with the organisational culture. You will be invited to engage in discussion around key challenges within the housing industry, what drives engagement and retention of your employees, and how to create an environment of trust. The session will conclude with key leadership and people practices that are necessary to guarantee a great employee experience.

    Ian Pettigrew will dig beneath the hype and will share a combination of evidence and practical experience about how we can really help people. We live in a world in which there are plenty of causes of stress and many people are struggling. The concept of wellbeing promises much; happy people who are more resilient and more engaged. And yet, wellbeing is already showing signs of becoming a much-hyped bubble with solutions being offered claiming it is all about one thing (whether that be astroturf and pool tables, mindfulness, walks in the fresh air, or an app).

    Jeannette Jackson will discuss the science of stress and nutrition on performance, wellbeing, recovery and repair. You will learn how this is applied in the workplace, how to combat energy dips throughout the day and which specific foods help memory, focus and concentration for enhanced performance for individuals and teams.

    At The Calico Group session you will not only listen to their transformational journey to becoming a values led organisation but you will also be invited on a personal journey to understand the power of values at a personal level. You will walk away from this session with THE secret to achieving a values led organisation PLUS two powerful exercises that will breathe life into your work as someone committed to making a difference in people’s lives.

    Amazing workplaces - some key facts and figures:

    • They attract and retain more talent -  the best attract on average 40% more applications than other organisations
    • They have less absenteeism - an average of 2.7 days a year compared to the national average of 6.3 days
    • Are generally more profitable - Best Workplaces outperform the market by an average of 2-3% a year.

    This event is also being held in Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Map and directions:

    Click here to download directions to the venue

    Programme:

    Click here to download the programme

    In association with: 

    Great Place To Work

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Please note that a ‘no-show’ fee of £60.00 will be charged for cancelled free places unless we receive at least 14 days’ notice of your cancellation.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  6. SAFETYnet Best Practice Group

    Details

    The Health and Safety Network has announced its next round of best practice groups. These regional events will provide attendees the chance to network and share best practice while discussing a topical issue.

    The topic for this session is handling no access properties and hoarding 

    The full list of upcoming events can be found below: 

    • Tuesday 26 February 2019 - Solihull Metropolitan Borough Counncil, Solihull
    • Thursday 14 March 2019 - L&Q, London
    find out more

    Meet At

    Delegate fees: 

    Members of The Health and Safety Network can attend for free.
    If you are not a member and would like to attend, please contact Laura Seaman at laura.seaman@hqnetwork.co.uk

    Please call 01904 557150 for more information.

    Map and directions: 

    Click here to download directions to the venue 

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

  7. All on board: delivering good governance in 2019

    Details

    All on board: delivering good governance in 2019

    Daunted by IDAs? Fearful of governance reviews? Lost in the undergrowth of regulatory standards and codes of governance? 

    Good governance isn’t easy – in fact, it’s never been more challenging. Whether you are Board member needing to know where to focus your attention, or an executive team wondering how best to meet the needs – and expectations – of your Board, you need to be on top of your brief.

    That’s why we’ve designed a new toolkit and series of workshops for 2019 to help you through the maze of obligations and best practice – to help you avoid the pitfalls and reap the benefits of good governance. 

    These lively, interactive, half-day practical sessions will highlight the key points and prompt your thinking on how the toolkit might apply to your organisation.

    Key themes include:

    • What’s the purpose of governance? 
    • What should a board do, and what shouldn’t it do?
    • What’s the best governance structure and framework for your organisation?
    • How do you attract and retain high quality board members with the right skills?
    • How to listen to the resident voice in governance – and act on it?
    • How can you maximise the effectiveness of the board as a team?
    • Beyond the boardroom – what should happen between meetings?
    • Supporting governance – what’s the role of the company secretary
    • What does the regulator expect, and how might it change in the future?

    The sessions will be presented by Peter Walters, former housing association chief executive, chair and non-executive director of housing organisations, an expert on governance and working with Boards, and author of HQN’s new Governance Toolkit, which will be made available to delegates as part of these workshops.

    Who should attend?

    • Chairs and Non-Executive Directors
    • Chief Executives
    • Executive Teams
    • Governance Teams
    • Company Secretaries.

    This event is also taking place in ManchesterBirmingham, York and Oxford

    find out more

    Meet At

    Further information

    Delegate fees:
    Members of any HQN network: £150.00 *
    Full price: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Please note that timings may be subject to change. 

    Programme: 

    Click here to download the programme

    Map and directions:

    Click here to download directions to the venue 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  8. Digital Engagement best practice group

    Details

    The Residents' and Housing Management Networks have announced their next round of best practice groups. These regional events will provide attendees the chance to network and share best practice while discussing a topical issue.

    The topic for this session is digital engagement. 

    There will also be lunch included.

    The full list of upcoming events can be found below: 

    • Friday 22 February 2019 - Newlon Housing Trust, London
    • Tuesday 26 February 2019 - The Welcome Centre, Coventry 
    • Wednesday 27 February 2019 - Call Lane Training Suite, Leeds

     

    find out more

    Meet At

    Delegate fees: 

    Members of The Residents' and Housing Management Networks can attend for free.
    If you are not a member and would like to attend, please contact Laura Seaman at laura.seaman@hqnetwork.co.uk

    Please call 01904 557150 for more information.

    Map and directions: 

    Click here to download directions to the venue

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time

  9. A winning formula - how to sustain tenancies and protect revenues

    Details

    A winning formula

    Helping residents to stay in their homes while ensuring the rent gets paid is a win-win for tenant and landlord, but in challenging times finding the right approach is not always easy.

    At these new events for 2019, HQN is teaming up with Mobysoft to explore the strategies social landlords are employing to sustain tenancies and protect revenues.

    And with the rent cut and Universal Credit continuing to have an impact on income, we will look at how landlords can support and improve services for customers while resource is being squeezed.

    Combining practical solutions with expert guidance, these workshops will showcase successful strategies adopted by organisations who have managed to: 

    • embed efficiencies
    • protect revenues
    • support their customers
    • sustain tenancies

    The events will also provide delegates with the opportunity to learn more about Mobysoft's Rentsense technology and how predictive analytics can help.

    Confirmed speakers:

    • Jane Porter, Chief Operating Officer at Optivo
    • Ian Haworth, Asst Director of Neighbourhoods at Swan Housing Group
    • Martin Keating, Interim Head of Housing at Wandle
    • Jonathan Brownbill, Account Director at Mobysoft.

    This event is also being held in Birmingham and Manchester

    find out more

    Meet At

    Further information

    Delegate fees:

    This is a free event. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Map and directions:

    Click here to download directions to the venue

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  10. Housing Ombudsman workshop: how to resolve complaints faster and smarter

    Details

    Housing Ombudsman workshop

    HQN is once again working in partnership with the Housing Ombudsman Service for a new series of practical and interactive workshops designed to help social landlords resolve complaints quickly and efficiently.

    These practical half-day workshops will be delivered by the Housing Ombudsman’s own expert trainers and will focus on common themes for landlords, such as:

    • Putting the matter right, remedies and compensation  
    • Closing complaints early
    • Improving communication
    • Getting social media right
    • Better record keeping.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

    SOLD OUT. To join our waiting list email events@hqnetwork.co.uk

    This event will also be held in York.

    find out more

    Meet At

    Further information

    Delegate fees:
    Members of any HQN network: £150.00 *
    Full price: £289.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Map and directions:

    Click here to download directions to the venue 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  11. Gas safety and compliance masterclass – your legal responsibilities and best practice

    Details

    Gas safety and compliance masterclass

    Gas safety is now an important corporate responsibility. Failure or compliancy breaches will impact on any local authority or housing association at the highest level. 

    • Are you up to speed and doing everything to ensure compliance in this important area?
    • Are you doing everything to ensure the safety of tenants and other customers?

    HQN’s gas safety and compliance masterclass will:

    • Provide up to date practical guidance and advice
    • Help you get the most out of your services
    • Help you plan for the future.

    Topics covered will include:

    • Recent changes to legislation and its practical impact
    • Top legal advice on the tricky subject of forced entry, injunctions and tenancy agreements
    • How you can add value and get the most from your services
    • Contractors and DLOs – are they up to speed and how are they performing?
    • Current best practice in the sector – what it looks like and how to test your services
    • New innovations and new ideas – use of business intelligence techniques
    • What should you do if things start to go wrong?
    • Recovery from regulatory downgrades.

    Confirmed speakers:

    • Baljit Basra, Partner, Anthony Collins
    • Jon Blackwell, Head of Investment, Stockport Homes
    • Lucy Grugel, Contract Manager – Servicing, Regenda Homes
    • Mark Bird, Services and Eco Manager, whg

    Who should attend?

    • Gas servicing and maintenance managers
    • Operations managers
    • Health and safety managers
    • Contract managers
    • Estate and housing managers
    • Maintenance and other surveyors
    • Maintenance and multi-skilled operatives
    • All those responsible for procuring, managing and assessing gas safety.
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Map and directions:

    Click here to download directions to the venue  

    Programme: 

    Click here to download the programme

    Sponsored by:

    Liberty Group logo

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start05 Mar 2019 10:00
    • End05 Mar 2019 16:00

    Raising the standard - taking decent homes to the next level

    Details

    Raising the standard

    There are real concerns that the Decent Homes Standard is past its best and inadequate – which is why, in an attempt to make it fit for current and future residents, the government’s planning a revamp.

    But what will it mean for asset management teams and your wider business?

    While many organisations are no doubt already going beyond the minimum requirements, any far-reaching changes to the current Home Standard could have significant consequences for the sector’s asset management and investment strategies, not to mention impacting on your business priorities, tenants and funding plans.

    Any new standard is likely to be focused on quality and safety, reconfigured to support the green and carbon neutral agenda and improve estates that are a major contribution to the stigmatisation residents feel.

    But what should a future Home Standard look like? How should it be regulated? What should landlords be doing now to get ahead of the game?

    To answer these questions we’ve created two new events which will point you in the right direction, shine a light on current best practice, and help start a conversation within your business about future priorities for assets, staff, residents and board members.

    Chaired by Mike Victory-Rowe, lead associate of the HQN Asset Management Network, the events’ key themes include:

    • Understanding the tools required to be successful
    • Understanding and using data
    • Assessment against the standard
    • Creating supporting policy and strategy
    • Stress testing the impact on your financial plan and key delivery milestones
    • Exploring the different business priorities for a future Home Standard, including social housing stigma, green and safer homes, and fighting fuel poverty
    • The benefits of new technology, including 'smart' homes.

    Who should attend?

    • Board members
    • Chief executives
    • Finance directors & teams
    • Asset and property directors
    • Asset and property heads & assistant directors
    • Asset and property management teams
    • Innovation & business intelligence teams.

    Confirmed speakers

    London

    • Mike Victory-Rowe, lead associate, HQN's Asset Management Network – chair
    • Thomas Fountain, Head of Asset Management, Clarion Housing Group
    • Jesse Meek, Head of Property Asset Management, Sovereign

    Further speakers to be announced...

    This event is also being held in Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueYork
    • Start07 Mar 2019 10:00
    • End07 Mar 2019 14:30

    Housing Ombudsman workshop: how to resolve complaints faster and smarter

    Details

    Housing Ombudsman workshop

    HQN is once again working in partnership with the Housing Ombudsman Service for a new series of practical and interactive workshops designed to help social landlords resolve complaints quickly and efficiently.

    These practical half-day workshops will be delivered by the Housing Ombudsman’s own expert trainers and will focus on common themes for landlords, such as:

    • Putting the matter right, remedies and compensation  
    • Closing complaints early
    • Improving communication
    • Getting social media right
    • Better record keeping.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

    find out more

    Meet At

    Further information

    Delegate fees:
    Members of any HQN network: £150.00 *
    Full price: £289.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  12. Equality and Diversity Network Best Practice Group

    Details

    New Lead Associate of HQN's Equality and Diversity Network, Colin Heyman, extends a personal invitation to participate in the first best practice group of this relaunched network.

    "As it is my first meeting of the network, I’d like to hear about your successes, your concerns and the questions you have, both in terms of equality, diversity and inclusion (EDI) practice; and in terms of influencing your organisation to improve that practice. I hope that we can work together to learn from each other."

    "I’ll also be bringing some resources and expertise in the area of transgender, non-binary and the Gender Recognition Act; an area where the ground seems to be shifting regularly at the moment."

    "Finally I would like to find out what you want from the network in the future and your ideas for how we can use the network to support and help each other improve EDI practice in our organisations."

    find out more

    Meet At

    Further information:

    Delegate fees:
    Full price: £75.00 *
    Members of The Equality and Diversity Network can attend for free.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  13. RIEN Regional Excellence Groups

    Details

    The Rent Income Excellence Network has announced the next round of regional excellence groups. These events will provide attendees the chance to network and share best practice while discussing a topical issue.

    Facilitated by Justin Freeman

    Lunch will be included.

    The full list of upcoming events can be found below:

    • Friday 8 March 2019 – Curo, Bath
    • Monday 11 March 2019 – Your Housing Group
    • Monday 18 March 2019 – Optivo Offices, Croydon
    • Wednesday 17 April 2019 – whg, Walsall
    find out more

    Meet At

    Further information

    Delegate fees:

    Members of The Rent Income Excellence Network can attend for free.
    If you are not a member and would like to attend, please contact Laura Seaman at laura.seaman@hqnetwork.co.uk

    Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueCuro, BATH
    • Start08 Mar 2019 11:00
    • End08 Mar 2019 13:00

    RIEN Regional Excellence Groups

    Details

    The Rent Income Excellence Network has announced the next round of regional excellence groups. These events will provide attendees the chance to network and share best practice while discussing a topical issue.

    Facilitated by Tony Newman.

    Lunch will be included.

    The full list of upcoming events can be found below:

    • Thursday 7 March 2019 – Connect Housing, Leeds
    • Monday 11 March 2019 – Your Housing Group, Cheshire
    • Monday 18 March 2019 – Optivo Offices, Croydon
    • Wednesday 17 April 2019 – whg, Walsall
    find out more

    Meet At

    Further information

    Delegate fees:

    Members of The Rent Income Excellence Network can attend for free.
    If you are not a member and would like to attend, please contact Laura Seaman at laura.seaman@hqnetwork.co.uk

    Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

  14. RIEN Regional Excellence Groups

    Details

    The Rent Income Excellence Network has announced the next round of regional excellence groups. These events will provide attendees the chance to network and share best practice while discussing a topical issue.

    Facilitated by Justin Freeman

    Lunch will be included.

    The full list of upcoming events can be found below:

    • Thursday 7 March 2019 – Connect Housing, Leeds
    • Friday 8 March 2019 – Curo, Bath
    • Monday 18 March 2019 – Optivo Offices, Croydon
    • Wednesday 17 April 2019 – whg, Walsall
    find out more

    Meet At

    Further information

    Delegate fees:

    Members of The Rent Income Excellence Network can attend for free.
    If you are not a member and would like to attend, please contact Laura Seaman at laura.seaman@hqnetwork.co.uk

    Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start12 Mar 2019 10:00
    • End12 Mar 2019 16:00

    Customer insight - making better use of data

    Details

    Customer insight – making better use of data

    You want to deliver first-class services, so it’s essential that you understand your residents’ needs and behaviours - but are you truly utilising the wealth of data at your fingertips?

    That’s why HQN has teamed up with CACI, one of the world's leading data analysis companies, to deliver a series of hands-on, technical workshops aimed at really exploring customer data to better inform business decisions.

    Created to help housing providers deliver results on which future service design can be built, the workshops will focus on:

    Customer insight - What information can/do housing associations collect on their current and even future tenants? Where and how is this information held? Will include sessions on extrapolating and interrogating data.

    Business transformation - What can we learn by analysing housing associations’ data? How can external open and commercial sources help to transform organisational processes?

    Implementation - what next? - Once all the data has been collected and analysed, what happens next? Learn how to understand customer insight and apply the results to create strategies.

    GDPR and compliance – It’s extremely important you understand what’s required. Learn how the legislation can impact your customer insight strategies - along with possible solutions

    Who should attend?

    • Executive directors
    • Customer insight teams
    • Business analysts
    • Data controllers
    • Digital teams
    • Business transformation teams
    • Customer service management teams
    • Compliance teams.

    This event is also being held in Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Members of the Business Transformation Group: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    In partnership with:

    CACI logo

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueManchester
    • Start12 Mar 2019 10:00
    • End12 Mar 2019 16:00

    Raising the standard - taking decent homes to the next level

    Details

    Raising the standard

    There are real concerns that the Decent Homes Standard is past its best and inadequate – which is why, in an attempt to make it fit for current and future residents, the government’s planning a revamp.

    But what will it mean for asset management teams and your wider business?

    While many organisations are no doubt already going beyond the minimum requirements, any far-reaching changes to the current Home Standard could have significant consequences for the sector’s asset management and investment strategies, not to mention impacting on your business priorities, tenants and funding plans.

    Any new standard is likely to be focused on quality and safety, reconfigured to support the green and carbon neutral agenda and improve estates that are a major contribution to the stigmatisation residents feel.

    But what should a future Home Standard look like? How should it be regulated? What should landlords be doing now to get ahead of the game?

    To answer these questions we’ve created two new events which will point you in the right direction, shine a light on current best practice, and help start a conversation within your business about future priorities for assets, staff, residents and board members.

    Chaired by Mike Victory-Rowe, lead associate of the HQN Asset Management Network, the events’ key themes include:

    • Understanding the tools required to be successful
    • Understanding and using data
    • Assessment against the standard
    • Creating supporting policy and strategy
    • Stress testing the impact on your financial plan and key delivery milestones
    • Exploring the different business priorities for a future Home Standard, including social housing stigma, green and safer homes, and fighting fuel poverty
    • The benefits of new technology, including 'smart' homes.

    Who should attend?

    • Board members
    • Chief executives
    • Finance directors & teams
    • Asset and property directors
    • Asset and property heads & assistant directors
    • Asset and property management teams
    • Innovation & business intelligence teams.

    Confirmed speakers: 

    • Mike Victory-Rowe, lead associate, HQN's Asset Management Network – chair
    • Lesley Rudd, Chief Executive of the Sustainable Energy Association
    • Ian Thomson – Executive Director, Homes and Services, Johnnie Johnson Housing and housing lead for Manchester carbon neutral agenda
    • Jesse Meek, Head of Property Asset Management, Sovereign
    • Sandy Livingstone, Executive Director of Property, Onward Homes 

    This event is also being held in London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start13 Mar 2019 09:00
    • End13 Mar 2019 11:45

    A winning formula - how to sustain tenancies and protect revenues

    Details

    A winning formula

    Helping residents to stay in their homes while ensuring the rent gets paid is a win-win for tenant and landlord, but in challenging times finding the right approach is not always easy.

    At these new events for 2019, HQN is teaming up with Mobysoft to explore the strategies social landlords are employing to sustain tenancies and protect revenues.

    And with the rent cut and Universal Credit continuing to have an impact on income, we will look at how landlords can support and improve services for customers while resource is being squeezed.

    Combining practical solutions with expert guidance, these workshops will showcase successful strategies adopted by organisations who have managed to: 

    • embed efficiencies
    • protect revenues
    • support their customers
    • sustain tenancies

    The events will also provide delegates with the opportunity to learn more about Mobysoft's Rentsense technology and how predictive analytics can help.

    Confirmed speakers:

    • Paul Warburton, Director of Property Operations at Your Housing Group
    • Louise Wallace, Housing Manager Income and Support
    • Jonathan Brownbill, Account Director at Mobysoft.

    This event is also being held in Birmingham and London

    find out more

    Meet At

    Further information

    Delegate fees:

    This is a free event. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueManchester
    • Start14 Mar 2019 10:00
    • End14 Mar 2019 16:15

    Leading change

    Details

    Leading change

    New from the Leadership Trust for 2019

    The world of social housing is changing. Whether it's new technology, new ways of working or full-blown merger, no-one is standing still.

    But your people will learn to lead change only when they are empowered to do it themselves.

    Many organisations recognise that to drive change they need a new style of leadership; one that can shift their culture, seize opportunities and reinvent the business.

    Research demonstrates that most businesses believe in the need for better leadership and that experiential development is the most powerful way to deliver it.

    That’s why HQN has partnered with the Leadership Trust. Their Special Forces heritage means leading change during complex and uncertain times is in their DNA.

    The Trust's team of experts help people develop the skills, knowledge and resilience that will enable them to lead change confidently through engaging and energising their colleagues.

    Taking place over one day, this new workshop has been specifically designed for established housing leaders who are responsible for leading change; be it as an experienced manager of an organisation, function, business unit or team.

    Delegates will learn to positively and intelligently adapt their own leadership behaviours, and to drive the behaviours and culture within their own organisations to respond to the fast changing and complex external context.

    The workshop is a chance to:

    • Explore the core principles of effectively engaging and energising others
    • Identify the skills and knowledge required to lead change more confidently
    • Apply this learning to your own change projects or challenges in order to make some immediate impact back at work.

    About Leading Change

    Change. It's ironic that it seems to be the only constant in organisational life. All too often change brings disruption, poor performance and an uncomfortable negative atmosphere, which isn't good for anyone. But change can be a force for good. It can drive innovation, motivate great thinking and lead to better ways of achieving success.

    This workshop explores change from a variety of angles. Whether you are instigating change, and most of us are at some level, or dealing with change initiated by others, this session will look at core principles to consider how to make those processes more positive.

    It will also go deeper into how we achieve the balance between task and people whilst looking at emotional responses, culture, resilience, strategic thinking and relationship management. All key components of Leading Change.

    About workshop director Robin Lawrence

    Robin is a specialist in leadership development and personal effectiveness.

    Robin’s work is primarily focused on developing and running customised programmes but he also delivers The Trust’s open leadership programmes. Robin obtained a distinction for his diploma in coaching and is also accredited with The Leadership Trust as an executive coach. Robin is  one of the few John Adair Accredited Trainers for Action Centred Leadership. In 2017, Robin became BPS Accredited as Test user: Occupational – Ability and Personality and using tools such as Talent Q's Dimensions and Elements.

    Robin has worked successfully with many clients including high profile charity organisations, company directors and executives in a variety of sectors including scientific, medical, telecommunications, education, sports and financial sectors. 

    Robin is also a regular guest speaker and MC at breakfast sessions, events and exhibitions covering a myriad of leadership and management related topics.

    Robin has over 20 years experience of working at senior levels within the corporate world. This has helped develop his practical business, management and leadership skills, and has seen him build high performing teams, run successful projects and work closely with other global companies as well as many UK based SMEs.

    Robin also ran a marketing department within one of the UK’s leading blue chip telecommunications companies, during which time that department’s revenues increased from £40m to £750m. He also served on the board of the London Borough of Waltham Forest’s Housing organisation, Ascham Homes, as a non-executive director. 

    He is currently director and founder of a company to provide coaching based development services to professionals, specialising in leadership, team dynamics and communications. During this time he developed the highly regarded 'Every Teacher Matters®' programme aimed at assisting teaching professionals and school SLTs to improve leadership skills and personal effectiveness.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Programme: 

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  15. SAFETYnet Best Practice Group

    Details

    The Health and Safety Network has announced its next round of best practice groups. These regional events will provide attendees the chance to network and share best practice while discussing a topical issue.

    The topics for this session are asbestos, the role of building safety managers, and if time access.

    The full list of upcoming events can be found below: 

    • Tuesday 26 February 2019 - Solihull Metropolitan Borough Counncil, Solihull
    • Thursday 14 March 2019 - L&Q, London
    find out more

    Meet At

    Delegate fees: 

    Members of The Health and Safety Network can attend for free.
    If you are not a member and would like to attend, please contact Laura Seaman at laura.seaman@hqnetwork.co.uk

    Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

  16. RIEN Regional Excellence Groups

    Details

    The Rent Income Excellence Network has announced the next round of regional excellence groups. These events will provide attendees the chance to network and share best practice while discussing a topical issue.

    Facilitated by Mark Walker

    Lunch will be included.

    The full list of upcoming events can be found below:

    • Thursday 7 March 2019 – Connect Housing, Leeds
    • Friday 8 March 2019 – Curo, Bath
    • Monday 11 March 2019 – Your Housing Group, Cheshire
    • Wednesday 17 April 2019 – whg, Walsall
    find out more

    Meet At

    Further information

    Delegate fees:

    Members of The Rent Income Excellence Network can attend for free.
    If you are not a member and would like to attend, please contact Laura Seaman at laura.seaman@hqnetwork.co.uk

    Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

  17. IFSM-accredited Fire Risk Assessment for general needs, sheltered and extra care accommodation

    Details

    IFSM-accredited fire risk assessment

    Expand your fire risk assessment knowledge and experience with this comprehensive, newly developed and accredited, three-day training programme.

    Specifically designed for the housing sector, this course will give you an understanding of fire safety issues in general needs high and low rise flat blocks and sheltered & extra care housing schemes, and will provide the basics or complement your existing knowledge.

    As well as giving you an awareness of current fire safety legislation and a detailed understanding of the risk assessment process, it also offers a practical hands-on experience when you undertake an actual fire risk assessment as part of the final day assessment, allowing you to put in to practice what you have learned throughout the course.

    Developed with industry professionals, we’ve tailored this course specifically to focus on general needs high and low-rise flat blocks as well as sheltered and extra care accommodation in England and Wales, so you can be assured that the content is relevant to you.

    Expert guidance

    Our trainer, Bob Evans, has over 30 years’ experience in the Fire Service and almost 20 years as a fire safety consultant. With both the knowledge and the practical experience, Bob is well equipped to lead you through the three days.

    Who should attend?

    Delegates will be expected to have some background knowledge of fire safety but may have little or no experience in undertaking fire risk assessments. If you work in health and safety, asset management or are looking for an opportunity to develop your skills, this is for you.

    You’ll put your training into practice in the practical assessment on the final day so you can be confident that you’re able to carry out assessments to a high standard.

    The Institute of Fire Safety Managers (IFSM) has accredited this course.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £799.00 *
    Members of the Health and Safety network: £699.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start19 Mar 2019 10:00
    • End19 Mar 2019 16:00

    Customer insight - making better use of data

    Details

    Customer insight – making better use of data

    You want to deliver first-class services, so it’s essential that you understand your residents’ needs and behaviours - but are you truly utilising the wealth of data at your fingertips?

    That’s why HQN has teamed up with CACI, one of the world's leading data analysis companies, to deliver a series of hands-on, technical workshops aimed at really exploring customer data to better inform business decisions.

    Created to help housing providers deliver results on which future service design can be built, the workshops will focus on:

    Customer insight - What information can/do housing associations collect on their current and even future tenants? Where and how is this information held? Will include sessions on extrapolating and interrogating data.

    Business transformation - What can we learn by analysing housing associations’ data? How can external open and commercial sources help to transform organisational processes?

    Implementation - what next? - Once all the data has been collected and analysed, what happens next? Learn how to understand customer insight and apply the results to create strategies.

    GDPR and compliance – It’s extremely important you understand what’s required. Learn how the legislation can impact your customer insight strategies - along with possible solutions

    Who should attend?

    • Executive directors
    • Customer insight teams
    • Business analysts
    • Data controllers
    • Digital teams
    • Business transformation teams
    • Customer service management teams
    • Compliance teams.

    This event is also being held in London.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Members of the Business Transformation Group: £150.00  *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    In partnership with:

    CACI logo

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueLondon
    • Start19 Mar 2019 10:30
    • End19 Mar 2019 16:30

    Compliance Plus: Housing associations and health and safety

    Details

    Compliance Plus

    Target Zero

    The messages are clear: on the one hand, associations are doing the right thing to prioritise health and safety in a post-Grenfell world; on the other, the watchwords have to be eternal vigilance – there is zero room for complacency at a time when new risks emerge on a regular basis.

    The focus on health and safety in recent years has been acute with the tragedy of Grenfell Tower highlighting the many issues with fire safety and all that goes with that. We know that there will be many recommendations and requirements that come out of the tragedy and the sector must be prepared for that; however, compliance is not just about fire safety, there is a multitude of other property safety issues that social landlords have to deal with.

    There is a real requirement now for a ‘compliance-plus’ approach to provide more robust assurances to boards and to the Regulator; Governance is key and there is scrutiny on boards to ‘challenge’ what they are being told to ensure they have a valid assurance.

    We know that there is concern that many associations have found cause to doubt past assurances; understandably this has come to the top of the worry list in some organisations, so what can you do?

    HQN’s newly-developed series of ‘Compliance-plus’ events provide some insight in to what you can do to ensure that what you have in place is robust.

    Key sessions will include:

    • Headline messages to the sector
    • The importance of getting landlord health and safety arrangements right
    • As a Board member – what should ‘assurance’ look like?
    • Audits – internal or external? What should you look for?
    • Case studies from the sector.

    The event will be chaired by HQN’s Chief Executive, Alistair McIntosh. Joining Alistair will be:

    • Keynote speaker: Representatives from the Regulator for Social Housing 
    • Vicki Cutler, Lead Associate, HQN’s SAFETYnet
    • Steve Pettitt, Director of Safety, L&Q.

    Plus others to be announced. 

    This event is also being held in Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueBirmingham
    • Start20 Mar 2019 10:00
    • End20 Mar 2019 16:00

    Preparing for Brexit

    Details

    Preparing for Brexit

    Deal or no deal, the Regulator for Social Housing is telling social landlords that stress-testing and preparing for worst-case Brexit scenarios is ‘vital’.

    As the government steps up its contingency planning for leaving the EU – how can you be 100% sure that you have all bases covered?

    Behind the hyperbole and whatever your views on the shifting sands of political decisions/indecision, there are tangible risk management and business continuity planning steps needed to prepare for the consequences.

    In February and March, HQN is teaming up with RW Consulting Solutions Limited for a fully immersive 'what if?' event which will throw housing professionals into a post-Brexit world and pose all sorts of challenges to find out if they will sink or swim.

    This CPD-accredited event has been designed specifically for those working in the housing sector to help you respond, identify gaps and plan beyond 29 March, regardless of the outcome.

    Key themes:

    • Supply chain impact
    • Business continuity preparations
    • Action planning for your organisation

    These events will be run by subject matter experts from RW Consulting Solutions who are experienced in assisting organisations in planning for disruption, delivering resilience projects, including strategic training exercises and business continuity management systems, in a variety of public and private sector organisations.

    What delegates said about our previous 'what if?' event with RW Consulting:

    • Fantastic day, thought provoking, stimulating and makes you think about how you/your organisation would deal with an event like this
    • The facilitators were great at ensuring we fully understood the exercise
    • The rolling nature of it made it 'real'

    Who should attend?

    • Health and safety professionals
    • Board members
    • Chief executives
    • Directors
    • Facilities managers
    • Asset managers
    • People with responsibility for:
      • Business continuity
      • Disaster recovery
      • Crisis management.

    This event will also be running in Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    In association with:

    RWCSL logo   CPD certified

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueLondon
    • Start20 Mar 2019 10:00
    • End20 Mar 2019 16:00

    The Homelessness Reduction Act – one year on

    Details

    The Homelessness Reduction Act – one year on

    As politicians, charities and housing bodies continue to sound the alarm over rising levels of homelessness, there is cross-party agreement that radical action is required. But is the Homelessness Reduction Act the answer?

    Hailed by campaigners as a landmark piece of legislation that will transform the way local authorities approach homeless applications, the Act aims to ensure no-one is turned away when they ask their council for help.

    But one year on, have things started to improve and are we finally on the road to long-term homelessness prevention?

    This major one-day conference, in association with Homeless Link, will look at the day-to-day reality of implementing the Act, the barriers to success and  the challenges that remain. And it will attempt to answer the question, what has actually changed?

    You will hear from the Government, leading homelessness charities and local authorities working to implement the Act on a daily basis.

    There is no doubt the Government is focused on reducing homelessness, rough sleeping, and the numbers of households in temporary accommodation. But does the Act do enough to tackle the root causes and is the social housing sector itself doing enough to prevent homelessness through a sustainable co-ordinated response?

    With the new Act now in force for nearly a year, this conference will look at the national policy agenda, update on current homelessness  issues and trends and hear about solutions which can be implemented across the country.

    Key themes:

    • The Homelessness Reduction Act one year on - what has changed?
    • Government policy and future direction for homelessness and rough sleeping
    • The scale of the problem, barriers to success and how to overcome them, trends, and solutions
    • Issues associated with homeless households being housed outside of London
    • What works?  Innovation and good practice in preventing homelessness
    • Response from the housing association sector including the Commitment to Refer

    Confirmed speakers:

    • Matt Harrison, Director of Business and Enterprise for Homeless Link
    • Jo Beck, Homelessness Advice and Support Team Manager, Ministry of Housing, Communities and Local Government
    • Chris Hancock, Head of Policy, Crisis
    • Sarah-Jane Gay, External Affairs Manager, London and South East, National Housing Federation
    • Nick Porter, Senior Advisor – Housing, Local Government Association
    • Elly Shepherd, Head of Housing and Planning Policy, London Councils
    • Helen Brown, Cambridgeshire Homelessness Trailblazer Project
    • Darren Alexander, Head of Housing Needs, Customer and Commercial, Luton Borough Council

    Who should attend?

    This event is essential for:

    • All professionals involved in preventing homelessness, including front line triage, homeless prevention staff, housing options officers and service managers
    • Those responsible for homelessness reviews and strategies
    • Housing association and voluntary sector employees with an active or future role in homelessness prevention.
    find out more

    Meet At

    Further information

    Delegate fees:

    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Map and directions:

    Click here to download directions to the venue

    Programme: 

    Click here to download the programme

    In association with:

    Homeless link logo

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueManchester
    • Start26 Mar 2019 10:00
    • End26 Mar 2019 13:00

    All on board: delivering good governance in 2019

    Details

    All on board: delivering good governance in 2019

    Daunted by IDAs? Fearful of governance reviews? Lost in the undergrowth of regulatory standards and codes of governance? 

    Good governance isn’t easy – in fact, it’s never been more challenging. Whether you are Board member needing to know where to focus your attention, or an executive team wondering how best to meet the needs – and expectations – of your Board, you need to be on top of your brief.

    That’s why we’ve designed a new toolkit and series of workshops for 2019 to help you through the maze of obligations and best practice – to help you avoid the pitfalls and reap the benefits of good governance. 

    These lively, interactive, half-day practical sessions will highlight the key points and prompt your thinking on how the toolkit might apply to your organisation.

    Key themes include:

    • What’s the purpose of governance? 
    • What should a board do, and what shouldn’t it do?
    • What’s the best governance structure and framework for your organisation?
    • How do you attract and retain high quality board members with the right skills?
    • How to listen to the resident voice in governance – and act on it?
    • How can you maximise the effectiveness of the board as a team?
    • Beyond the boardroom – what should happen between meetings?
    • Supporting governance – what’s the role of the company secretary
    • What does the regulator expect, and how might it change in the future?

    The sessions will be presented by Peter Walters, former housing association chief executive, chair and non-executive director of housing organisations, an expert on governance and working with Boards, and author of HQN’s new Governance Toolkit, which will be made available to delegates as part of these workshops.

    Who should attend?

    • Chairs and Non-Executive Directors
    • Chief Executives
    • Executive Teams
    • Governance Teams
    • Company Secretaries.

    This event is also taking place in LondonBirminghamYork and Oxford

    find out more

    Meet At

    Further information

    Delegate fees:
    Members of any HQN network: £150.00 *
    Full price: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Please note that timings may be subject to change. 

    Programme: 

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  18. SAFETYnet Best Practice Group

    Details

    The Health and Safety Network has announced its next round of best practice groups. These regional events will provide attendees the chance to network and share best practice while discussing a topical issue.

    The topic for this session is lifts and Legionella. 

    The full list of upcoming events can be found below: 

    • Tuesday 26 February 2019 – Solihull Metropolitan Borough Counncil, Solihull
    • Thursday 14 March 2019 – L&Q, London
    • Wednesday 27 March 2019 – Connollys, Wigan
    find out more

    Meet At

    Delegate fees: 

    Members of The Health and Safety Network can attend for free.
    If you are not a member and would like to attend, please contact Laura Seaman at laura.seaman@hqnetwork.co.uk

    Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

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