Documents from members

Useful documents shared by our members, including guides, toolkits, processes and procedures

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Total results: 30
Format Status Title Description Size Download
pdf Current File size: 187KB Published Date: 14/06/2019
pdf Current File size: 112KB Published Date: 14/06/2019
pdf Current File size: 219KB Published Date: 18/03/2019
pdf Current File size: 292KB Published Date: 14/01/2019
pdf Current File size: 438KB Published Date: 14/01/2019
pdf Current File size: 266KB Published Date: 14/01/2019
pdf Current File size: 205KB Published Date: 14/01/2019
pdf Current File size: 146KB Published Date: 14/01/2019
pdf Current File size: 245KB Published Date: 14/01/2019
pdf Current File size: 351KB Published Date: 14/01/2019
pdf Current File size: 2MB Published Date: 14/01/2019
pdf Current File size: 3MB Published Date: 14/01/2019
pdf Current Write up from our networking group at Newlon Housing Trust File size: 155KB Published Date: 16/11/2017 Download
pdf Current File size: 272KB Published Date: 12/10/2017
pdf Current East Kent Housing's mystery shopping process File size: 233KB Published Date: 16/02/2016
pdf Current East Kent Housing's neighbourhood inspection process File size: 200KB Published Date: 16/02/2016
pdf Current East Kent Housing's scrutiny process File size: 211KB Published Date: 16/02/2016
pdf Current Together Housing Group have sent in their complaints procedure to share with members. File size: 157KB Published Date: 09/02/2016
pdf Current Together Housing Group have sent in their complaints policy to share with members. File size: 314KB Published Date: 09/02/2016
pdf Current Harrow London Borough have sent in their complaints policy to share with members. File size: 191KB Published Date: 29/01/2016
pdf Current Jeannette Arnold from Residents' Network member Waverley Borough Council has kindly agreed to share their scrutiny review of cleaning and caretaking services with us. File size: 137KB Published Date: 14/10/2015
pdf Current This document sets out Viridian’s approach to handling complaints under the complaints policy. File size: 195KB Published Date: 09/10/2015
pdf Current This Policy sets out how Orbit Group will manage complaints, ensuring that they are dealt with fairly and consistently, as well as acknowledging feedback. File size: 126KB Published Date: 09/10/2015
pdf Current Radian’s approach to complaints and comments is outlined in thisComplaints and Comments Policy. This procedure is a practical guide complementing that policy and outlining the process for dealing with complaints and comments for all staff. File size: 230KB Published Date: 09/10/2015
pdf Current These terms of reference for Tenant Inspectors have been kindly shared by SOHA Housing. File size: 211KB Published Date: 09/09/2015
docx Current These terms of reference for Tenant Inspectors have been kindly shared by Dacorum Borough Council. File size: 22KB Published Date: 09/09/2015
pdf Current These terms of reference for Customer Inspectors have been kindly shared by City West Housing Trust. File size: 132KB Published Date: 09/09/2015
pdf Current Russell Heath from Orbit Housing Association outlines the changing approach the organisation has taken to developing and improving its customer involvement service and opportunities File size: 331KB Published Date: 22/07/2015
pdf Current Cottsway Housing Association have also agreed to share their report: 'How do Cottsway learn from complaints?' with members. File size: 583KB Published Date: 20/02/2015
pdf Current File size: 3MB Published Date: 20/02/2015
Total results: 30