Members only

To provide the Council with the performance and project management support that it requires in order to develop effective governance and compliance frameworks to support the Council’s ALMO (Northampton Partnership Homes (NPH)).
To set up and maintain systems to support Northampton Partnership Homes’ performance, and undertake benchmarking and service analysis as required, to have the assurances that Northampton Partnership Homes (NPH) continue to deliver high quality services for residents, communities and the local authority.
To contribute positively to the development of new working practices and initiatives that help to minimise re-let times, improve service delivery and value for money, and contribute to the achievement of Northampton’s strategic priorities, including regeneration, tackling homelessness and maximising the supply of affordable housing
Principal responsibilities:

1. Provide the Strategy and Partnership team with the skills and project management support it needs to ensure compliance with the Management Agreement and Service Level Agreements, continuous improvement in the management and maintenance of the Council’s housing stock, high levels of tenant and leaseholder involvement and satisfaction, and effective governance of Northampton’s housing investment programme.

2. Take a proactive and positive lead to develop effective governance and compliance frameworks to promote transparency and assurances with NPH.
3. Develop and maintain close working relationship with Council services, Northampton Partnership Homes and a wide range of stakeholders in order to facilitate the flow of information and encourage collaboration and co-operation.
4. Ensure that the Council and Northampton Partnership Homes comply with the Council’s Strategy and Management and Service Agreements and that all statutory returns are completed accurately, on time and in accordance with the requirements of the Council and the government.
5. Provide Management and Members with advice and briefings on a wide range of ALMO related matters (including asset management, housing investment, performance and governance) in order to inform their understanding and decision making.
6. Set up and maintain systems to monitor performance, undertake benchmarking and service analysis as required, to ensure that that NPH is providing good quality services and its success in managing, maintaining and improving the Council’s housing stock, regenerating neighbourhoods, creating sustainable community and building new council homes.
7. Ensure that the Council is provided with consistent, high-quality information about its housing assets in order to assist long term planning and improvements.
8. Work closely with Northampton Partnership Homes to ensure that the housing investment programme is successfully planned, monitored and delivered.
9. Work with NPH to identify and apply for external funding where appropriate for sustainability projects to support and improve the energy performance of the Council homes, such as SHDF, LAD2 etc.
10. Work collaboratively with Northampton Partnership Homes to routinely review customer satisfaction and complaints in order to ensure that customers’ views are acted upon and that future service delivery reflects the lessons learned.
11. Represent the Council on a variety of forums and working parties for the purpose of exchanging information, improving joint working, developing strategy, delivering better outcomes for tenants and leaseholders, and enhancing the Council’s reputation.
12. Perform any other duties (consistent with the grade and objectives of the post) that are required by the Partnership Manager in order to ensure the delivery of a high quality, responsive and effective working partnership with NPH .