You want to engage with your audience; listening, empathising and responding- being confident in your delivery and your ability to change tac, pace and direction when needed.

This workshop will help build your confidence in effective presentation and communication, focussing on the following areas;

Presentations – knowing your subject, your intent and your audience will really help

• Organisation, planning and preparation
• Delivery techniques and tips
• Engaging your audience
• Harness your style and develop your USP!
• Presentations as a tool

Communication – know yourself so you can understand others

• Your Communication style  and how this will help you
• Understanding how your style is received
• Active listening and ‘killer’ questions
• The power of non-verbal communication
• Language as a tool.

Who will benefit from this course? 

• Housing/ senior housing officers
• Tenant engagement and insight officers
• Team leaders
• Heads of service.

Mark Barrow has worked in social housing for 22 years specialising in core areas including the delivery of ASB services; dealing with formal complaints and using communication skills to avoid conflict and build positive relationships with tenants and residents and across housing teams.

Mark is also an experienced trainer delivering apprenticeship teaching and learning across social housing as well as delivering tailored leadership and management in housing and across other sectors. His training sessions are relaxed and informal, interactive and always aim to be fully inclusive and above all enjoyable for all. Mark has received excellent feedback from all levels of staff and management both online and face to face and always looks to tailor his sessions to the needs of those attending and to individual organisations.