Value for money

Under the current regulatory regime the Value for Money Standard is significant with high expectations placed on landlords to demonstrate value for money in all that they do.

Value for money

Value for money But what is value for money, and how can we measure and assess it? Do landlords and tenants think of value for money in different ways?

This interactive course aims to help involved tenants to widen their understanding of this vital topic.

On this course you will:

  • Consider what the term ‘value for money’ means
  • Explore the concept of the three ‘E’s (economy, efficiency, effectiveness)
  • Identify the drivers for value for money in your organisation
  • Consider how to apply the concept of value for money when reviewing and monitoring services.
Who should attend:

All involved residents, scrutiny panel and board members.

Jackie Grannell

Resident involvement Jackie Grannell

Jackie Grannell is an experienced housing professional with over 25 years’ experience of working with tenants and landlords to develop their organisation into one that delivers the very best housing services. Jackie specialises in helping tenants and landlords to make the links between involvement, scrutiny and governance to ensure that customer engagement is meaningful, measurable and delivers positive outcomes.

training track record

HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package, please contact us by emailing