Void repairs masterclass – avoid empty promises

Getting an empty property repaired and let isn’t as simple as it sounds. Many organisations struggle with getting the basics right – managing the process effectively, minimising void rental loss, turning around voids quickly and minimising refusals.

Void repairs masterclass – avoid empty promises

Void repairs masterclass There is a lot to consider and many different people involved from when you first find out about the empty property to after your new tenants have moved in.

This course covers

  • Voids repair processes and procedures
  • Legal and regulatory requirements
  • Lettable standards v fit-to-let standards
  • Pricing systems and getting value for money
  • Target setting, performance monitoring and KPIs
  • Managing internal and external contractors
  • Adding value from the voids process
  • Inspections and quality-control
  • Use of IT and business intelligence.

Who should attend?

All frontline repairs and maintenance and lettings staff, team leaders and managers as well as those that have direct responsibility for strategic oversight and management of housing management and repairs and maintenance services.

Kevin Bentley

Technical Kevin Bentley

Kevin Bentley is an expert on procurement and contract management. Kevin will share his wealth of practical experience of the process as well as ways of improving performance and productivity, driving down costs and raising satisfaction. He will approach the subject from a practical operational perspective, and will also cover procurement, value for money and the role of residents.

training track record

HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package, please contact us by emailing training@hqnetwork.co.uk