All public training

View all public training

January 2021

Introduction to housing management – 20 January 2021 – Live virtual training

Right to Buy and Right to Acquire – 20 January 2021 – Live virtual training – SOLD OUT!

Tenancy fraud – 20 January 2021 – Live virtual training

An introduction to HHSRS and housing standards – 21 January 2021 – Live virtual training

Communal area and block inspections – what you need to know – 21 January 2021 – Live virtual training

Project management bootcamp – how to deliver a successful project – 21 January 2021 – Live virtual training

How to brilliantly manage remote teams – 26 January 2021 – Live virtual training – SOLD OUT!

Making scrutiny work – workshop for involved residents and resident involvement staff – 26 January 2021 – Live virtual training

A practical workshop on nudge theory – 27 January 2021 – Live virtual training

How to develop from manager to leader – 27 January 2021 – Live virtual training

Regulation explained – 27 January 2021 – Live virtual training

Virtual recruiting made simple – 28 January 2021 – Live virtual training

Managing an agile workforce – 28 January 2021 – Live virtual training

Tenancy management – the essential guide for housing officers – 28 January 2021 – Live virtual training – SOLD OUT!

S.20 consultation – how to do it correctly so you can recover the costs of repairs and improvements from leaseholders and tenants – 29 January 2021 – Live virtual training

 
February 2021

Fire safety toolbox – session one: Fire safety awareness – 1 Febraury 2021 – Live virtual training

Customer service – making the most of your telephone and digital interactions – 2 February 2021 – Live virtual training

Let’s talk money – having effective money conversations with tenants and leaseholders – 2 February 2021 – Live virtual training

Survive and thrive in Lockdown 3.0 with HQN – it’s a marathon not a sprint – 2 February 2021 – Live virtual training

Dealing with customer stress – helping customers with their stress levels during the Covid-19 crisis – 3 February 2021 – Live virtual training

Unlocking construction – basic techniques for non-technical staff – 3 February 2021 – Live virtual training

Where strategy meets projects – how to bridge the gap – 4 February 2021 – Live virtual training

Writing better reports – 4 February 2021 – Live virtual training

Developing your confidence – helping you to succeed – 8 February 2021 – Live virtual training

Fire safety toolbox – session two: Fire doors – 8 February 2021 – Live virtual training

Setting service charges and maximising income – a practical workshop – 8 February 2021 – Live virtual training

Introduction to social housing – 9 February 2021 – Live virtual training

People skills for project managers – 9 February 2021 – Live virtual training

Condensation, damp and mould – causes, cures and the courts – 9 February 2021 – Live virtual training

A practical, interactive workshop on effective complaints management – 10 February 2021 – Live virtual training

Leading strategically to develop a high performing culture – 10 February 2021 – Live virtual training

Solutions for tricky housing management issues – 11 February 2021 – Live virtual training

Become an exceptional project manager – two-day course – 11 & 25 February 2021 – Live virtual training

Rent First: Positive conversations to maximise income, help people and prevent homelessness – 11 & 12 February 2021 – Live virtual training

Working effectively in the virtual world – 11 February 2021 – Live virtual training

Sustaining and managing a tenancy: mental health, mental capacity and hoarding – 12 February 2021 – Live virtual training

Fire safety toolbox – session three: Fire stopping and compartmentation – 15 Febraury 2021 – Live virtaul training

Measuring the value of resident involvement – 16 February 2021 – Live virtual training

Shared ownership – 16 February 2021 – Live virtual training

Leadership at every level – how to be influential – 17 February 2021 – Live virtual training

Collecting with care 2021 – Mental health, housing income and rent arrears – 18 February 2021 – Live virtual training

Working effectively with hoarders – 18 February 2021 – Live virtual training

Decision making and problem solving: A practical, interactive session to improve your skills and approach – 18 February 2021 – Live virtual training

Gone but not forgotten – managing former tenant debt – 19 February 2021 – Live virtual training

Introduction to the Legionella Responsible Person – 19 February 2021 – Live virtual training

Fire safety toolbox – session four: Fire safety equipment – 22 Febraury 2021 – Live virtual training

Managing conflict, confrontation and challenging behaviour – 23 February 2021 – Live virtual training

Maintaining positivity – 24 February 2021 – Live virtual training

Values into action – High quality written responses to complaints – 24 February 2021 – Live virtual training

Property and site inspection for non-technical staff – 25 February 2021 – Live virtual training

 

March

Fire safety toolbox – session five: Fire safety on construction sites – 1 March 2021 – Live virtual training

Influencing and negotiating for a win-win – 2 March 2021 – Live virtual training

Right to Buy and Right to Acquire – 2 March 2021 – Live virtual training

Common building defects and failures for technical and non-technical staff – 3 March 2021 – Live virtual training

Housing management law update – 3 March 2021 – Live virtual training

Advanced hoarding – working with hoarders – 4 March 2021 – Live virtual training

An introduction to customer journey mapping – 4 March 2021 – Live virtual training

Mental health first aid awareness – 4 March 2021 – Live virtual training

Training needs analysis workshop – 4 March 2021 – Live virtual training

Rent First: Positive conversations to maximise income, help people and prevent homelessness – 4 & 5 March 2021 – Live virtual training

RIDDOR 2013 (including Covid-19 reporting) – 8 March 2021 – Live virtual training

How to run brilliant and inclusive virtual meetings – 9 March 2021 – Live virtual training

Introduction to social housing – 9 March 2021 – Live virtual training

Universal Credit – what you need to know now – 9 March 2021 – Live virtual training

Dealing with mental health issues, substance abuse, suicidal and challenging behaviour – face to face and over the phone – 10 March 2021 – Live virtual training

Regulation explained – 10 March 2021 – Live virtual training

Off to a flyer 2021 – Launching and sustaining successful tenancies – 12 March 2021 – Live virtual training

Project management bootcamp – how to deliver a successful project – 16 March 2021 – Live virtual training

The governance and financial viability standard explained – 17 March 2021 – Live virtual training

Team leader and manager refresher – 18 March 2021 – Live virtual training

Collecting with care 2021 – Mental health, housing income and rent arrears – 19 March 2021 – Live virtual training

Communal area and block inspections – what you need to know – 22 March 2021 – Live virtual training

Fire safety for Responsible Persons (IFSM Accredited) – 22 March 2021 – Live virtual training

Women developing in work – 22 March 2021 – Live virtual training

Communication skills masterclass – 23 March 2021 – Live virtual training

How to brilliantly manage remote teams – 23 March 2021 – Live virtual training

Introduction to leases and recovery of service charges – 24 March 2021 – Live virtual training

Tenancy fraud – 24 March 2021 – Live virtual training

Universal Credit for supported and temporary housing – 30 March 2021 – Live virtual training

 

April

HR for the non-HR specialist – 1 April 2021 – Live virtual training

Unlocking construction – basic techniques for non-technical staff – 1 April 2021 – Live virtual training

Working effectively with hoarders – 7 April 2021 – Live virtual training

Tenancies and licences – 8 April 2021 – Live virtual training

Introduction to social housing – 13 April 2021 – Live virtual training

Rent First: Positive conversations to maximise income, help people and prevent homelessness – 13 & 14 April 2021 – Live virtual training

A practical workshop on nudge theory – 14 April 2021 – Live virtual training

S.20 consultation – how to do it correctly so you can recover the costs of repairs and improvements from leaseholders and tenants – 14 April 2021 – Live virtual training

Introduction to housing management – 15 April 2021 – Live virtual training

Repairs diagnostic questioning – a masterclass for non-technical housing officers – 15 April 2021 – Live virtual training

Introduction to fire safety and fire warden duties (IFSM Accredited) – England – 20 April 2021 – Live virtual training

Making scrutiny work – workshop for involved residents and resident involvement staff – 20 April 2021 – Live virtual training

Managing for the first time – navigating the first six months – 20 April 2021 – Live virtual training

Setting service charges and maximising income – a practical workshop – 20 April 2021 – Live virtual training

Anti money laundering – 21 April 2021 – Live virtual training

Motivational interviewing – 21 April 2021 – Live virtual training

Introduction to fire safety and fire warden duties (IFSM Accredited) – Scotland – 22 April 2021 – Live virtual training

Shared ownership – 27 April 2021 – Live virtual training

Understanding and implementing a psychologically informed environment (PIE) – 27 April 2021 – Live virtual training

Virtual recruiting made simple – 28 April 2021 – Live virtual training

In-house footer

Did you know that all our training courses can be run in-house? Train up to 16 people for one price and make your training budget go further.
We also offer bespoke training to suit your requirements. For more information, please email Anna Pattison at anna.pattison@hqnetwork.co.uk