View all public training

October 2020

Let’s talk money – having effective money conversations with tenants and leaseholders – 27 October 2020 – Live virtual training – SOLD OUT!

Void repairs masterclass – avoid empty promises – 29 October 2020 – Live virtual training

 

November 2020

A practical, interactive workshop on effective complaints management – 2 November 2020 – Live virtual training

Introduction to social housing – 3 November 2020 – Live virtual training

The essentials of housing finance – for non-finance experts and those new to the sector – 3 November 2020 – Live virtual training

Unlocking construction – basic techniques for non-technical staff – 3 November 2020 – Live virtual training

Team leader and manager refresher – 4 November 2020 – Live virtual training

Shared ownership – 4 November 2020 – Live virtual training

Introduction to leases and recovery of service charges – 5 November 2020 – Live virtual training

Universal Credit 2020: the essential guide to furlough, redundancy and self-isolation – 5 November 2020 – Live virtual training

Managing remotely – how to lead your team brilliantly – 6 November 2020 – Live virtual training – SOLD OUT!

Solutions for tricky housing management issues – 6 November 2020 – Live virtual training

Collecting with care 2020 – Mental health, housing income and rent arrears – 9 November 2020 – Live virtual training

Leadership at every level – how to be influential – 9 November 2020 – Live virtual training

Working effectively in the virtual world – 10 November 2020 – Live virtual training

Project management essentials – 11 November 2020 – Live virtual training

Regulation explained – 12 November 2020 – Live virtual training – SOLD OUT!

Measuring the value of resident involvement – 13 November 2020 – Live virtual training

Construction health and safety for social landlords – Construction (Design and Management) Regulations 2015 (CDM 2015) – 16 November 2020 – Live virtual workshop

Tenancy fraud – 17 November 2020 – Live virtual training

Influencing and negotiating for a win-win – 18 November 2020 – Live virtual training

Managing for the first time – team leader and managers – 18 November 2020 – Live virtual training

The complete works of Universal Credit – 18 November 2020 – Live virtual training

Feedback – the single most important skill in self development – 19 November 2020 – Live virtual training

Gone but not forgotten – managing former tenant debt – 19 November 2020 – Live virtual training

HR for the non-HR specialist – 19 November 2020 – Live virtual training

Property and site inspection for non-technical staff – 24 November 2020 – Live virtual training

An introduction to customer journey mapping – 25 November 2020 – Live virtual training

Assertiveness – the art of communicating what you want – 25 November 2020 – Live virtual training

Housing management law update – 25 November 2020 – Live virtual training

Advanced housing finance – for non-finance experts and those new to the sector – 26 November 2020 – Live virtual training

Now, that’s what I call income management!… Income management masterclass 2020 – 26 & 27 November 2020 – Live virtual training

Regulation explained – 26 November 2020 – Live virtual training

Setting new working norms – 27 November 2020 – Live virtual training

 

December 2020

Project management bootcamp – how to deliver a successful project – 1 December 2020 – Live virtual training – SOLD OUT!

S.20 consultation – how to do it correctly so you can recover the costs of repairs and improvements from leaseholders and tenants – 1 December 2020 – Live virtual training

Dealing with mental health issues, substance abuse, suicidal and challenging behaviour – 2 December 2020 – Live virtual training

Effective complaint handling – 2 December 2020 – Live virtual training

Right to Buy and Right to Acquire – 2 December 2020 – Live virtual training

Building habits – how to break them down and rebuild them – 3 December 2020 – Live virtual training

Setting service charges and maximising income – a practical workshop – 3 December 2020 – Live virtual training

Decision making and problem solving: A practical, interactive session to improve your skills and approach – 4 December 2020 – Live virtual training

Hate crime – kick it into touch – 4 December 2020 – Live virtual training

Having difficult conversations – handle them well, be more effective – 7 December 2020 – Live virtual training

Writing better reports – 7 December 2020 – Live virtual training

Rent First: Positive conversations to maximise income, help people and prevent homelessness – 7 & 8 December 2020 – Live virtual training

Communal area and block inspections – what you need to know – 8 December 2020 – Live virtual training

Managing conflict, confrontation and challenging behaviour – 8 December 2020 – Live virtual training

Shared ownership – 8 December 2020 – Live virtual training

Leading strategically to develop a high performing culture – 9 December 2020 – Live virtual training

Motivational interviewing – 9 December 2020 – Live virtual training

Team leader and manager refresher – 9 December 2020 – Live virtual training

Collecting with care 2020 – Mental health, housing income and rent arrears – 10 December 2020 – Live virtual training

Social media for organisations – 10 December 2020 – Live virtual training

Excellence in procurement and contract management – 10 December 2020 – Live virtual training

Universal Credit: The problem areas and the practical solutions – 10 December 2020 – Live virtual training

Safeguarding children and adults at risk – 11 December 2020 – Live virtual training

A practical workshop on nudge theory – 15 December 2020 – Live virtual training

Introduction to social housing – 15 December 2020 – Live virtual training

Time management for virtual working – 16 December 2020 – LIve virtual training

 

January 2021

High performance teams – 7 January 2021 – Live virtual training

The governance and financial viability standard explained – 12 January 2021 – Live virtual training

Women developing in work – 12 January 2021 – Live virtual training

Off to a flyer 2021 – Launching and sustaining successful tenancies – 13 January 2021 – Live virtual training

Project management bootcamp – how to deliver a successful project – 21 January 2021 – Live virtual training

Regulation explained – 21 January 2021 – Live virtual training

How to brilliantly manage remote teams – 26 January 2021 – Live virtual training

Making scrutiny work – workshop for involved residents and resident involvement staff – 26 January 2021 – Live virtual training

Project management essentials – 26 January 2021 – Live virtual training

Virtual recruiting made simple – 28 January 2021 – Live virtual training

 

February 2021

Maintaining positivity – 2 February 2021 – Live virtual training

Managing risks for line managers – 3 February 2021 – Live virtual training

Where strategy meets projects – how to bridge the gap – 4 February 2021 – Live virtual training

People skills for project managers – 9 February 2021 – Live virtual training

Leading strategically to develop a high performing culture – 10 February 2021 – Live virtual training

Become an exceptional project manager – two-day course – 11 & 25 February 2021 – Live virtual training

Rent First: Positive conversations to maximise income, help people and prevent homelessness – 11 & 12 February 2021 – Live virtual training

Leadership at every level – how to be influential – 17 February 2021 – Live virtual training

Collecting with care 2021 – Mental health, housing income and rent arrears – 18 February 2021 – Live virtual training

Gone but not forgotten – managing former tenant debt – 19 February 2021 – Live virtual training

 

March

Rent First: Positive conversations to maximise income, help people and prevent homelessness – 4 & 5 March 2021 – Live virtual training

Off to a flyer 2021 – Launching and sustaining successful tenancies – 12 March 2021 – Live virtual training

Project management bootcamp – how to deliver a successful project – 16 March 2021 – Live virtual training

Collecting with care 2021 – Mental health, housing income and rent arrears – 19 March 2021 – Live virtual training

Women developing in work – 22 March 2021 – Live virtual training

How to brilliantly manage remote teams – 23 March 2021 – Live virtual training

 

April

Rent First: Positive conversations to maximise income, help people and prevent homelessness – 13 & 14 April 2021 – Live virtual training