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August 2020

Motivational interviewing – 11 August 2020 – Live virtual training

S.20 consultation – how to do it correctly so you can recover the costs of repairs and improvements from leaseholders and tenants – 11 August 2020 – Live virtual training

Communication skills masterclass – 12 August 2020 – Live virtual training

Governance in the virtual world (Scotland) – 12 August 2020 – Live virtual training

Managing an agile workforce – 12 August 2020 – Live virtual training

Now, that’s what I call income management!… Income management masterclass 2020 – 12 August 2020 – Live virtual training

Setting service charges and maximising income – a practical workshop – 13 August 2020 – Live virtual training

A practical workshop on nudge theory – 18 August 2020 – Live virtual training – SOLD OUT!

Governance in the virtual world (Wales) – 18 August 2020 – Live virtual training

Managing for the first time – team leader and managers – 25 & 26 August 2020 – Live virtual training

Covid-19: Road to recovery workshop – What next for income management and tenancy sustainment? – 26 August 2020 – Live virtual training

Dealing with mental health issues, substance abuse, suicidal and challenging behaviour – 26 August 2020 – Live virtual training

Electrical safety workshop – electrical safety in social housing (England) – 26 August 2020 – Live virtual training

A practical, interactive workshop on effective complaints management – 27 August 2020 – Live virtual training – SOLD OUT!

 

September 2020

Introduction to social housing – 1 September 2020 – Live virtual training

Gone but not forgotten – managing former tenant debt – 2 September 2020 – Live virtual training

Introduction to leases and recovery of service charges – 2 September 2020 – Live virtual training

Shared ownership – 3 September 2020 – Live virtual training

Building habits – how to break them down and rebuild them – 7 September 2020 – Live virtual training

Fire safety toolbox – session one: Fire safety awareness – 7 September 2020 – Live virtual training

Communal area and block inspections – what you need to know – 8 September 2020 – Live virtual training

Managing risks for line managers – 8 September 2020 – Live virtual training

Advanced hoarding – working with hoarders – 9 September 2020 – Live virtial training

Everything you need to be a fantastic people manager in 12 hours (module 1) – 9 September 2020 – Live virtual training

Leadership at every level – how to be influential – 10 September 2020 – Live virtual training

Project management bootcamp – how to deliver a successful project – 10 September 2020 – Live virtual training – SOLD OUT!

Women in work – keeping focused on your career during a time of uncertainty – 11 September 2020 – Live virtual training

Fire safety toolbox – session two: Fire doors – 14 September 2020 – Live virtual training

Condensation, damp and mould – causes, cures and the courts – 15 September 2020 – Live virtual training

Measuring the value of resident involvement – 15 September 2020 – Live virtual training

Using nudge theory to engage customers – 15 September 2020 – Live virtual training

Managing an agile workforce – 16 September 2020 – Live virtual training

HR for the non-HR specialist – 17 September 2020 – Live virtual training

Team leader and manager refresher – 17 September 2020 – Live virtual training

Values into action – High quality written responses to complaints – 17 September 2020 – Live virtual training

Influencing and negotiating for a win-win – 18 September 2020 – Live virtual training

Fire safety toolbox – session three: Fire stopping and compartmentation – 21 September 2020 – Live virtual training

Everything you need to be a fantastic people manager in 12 hours (module 2) – 22 September 2020 – Live virtual training

Void repairs masterclass – avoid empty promises – 22 September 2020 – Live virtual training

Working effectively with hoarders – 23 September 2020 – Live virtual training

Social media for organisations – 23 September 2020 – Live virtual training

Ending assured and assured shorthold tenancies during the pandemic – 24 September 2020 – Live virtual training

Unlocking construction – basic techniques for non-technical staff – 24 September 2020 – Live virtual training

Regulation explained – 24 September 2020 – Live virtual training

Fire safety toolbox – session four: Fire safety equipment – 28 September 2020 – Live virtual training

Legionella awareness for scheme managers – 28 September 2020 – Live virtual training

Managing conflict, confrontation and challenging behaviour – 29 September 2020 – Live virtual training

Repairs diagnostic questioning – a masterclass for non-technical housing officers – 29 September 2020 – Live virtual training

Disciplinary and grievance appeals for boards/executives – 30 September 2020 – Live virtual training

 

October 2020

Professional boundaries – 1 October 2020 – Live virtual training

Rent First: Positive conversations to maximise income, help people and prevent homelessness – 1 & 2 October 2020 – Live virtual training

A practical workshop on nudge theory – 5 October 2020 – Live virtual training

Fire safety toolbox – session five: Fire safety on construction sites – 5 October 2020 – Live virtual training

Effective complaint handling – 6 October 2020 – Live virtual training

Everything you need to be a fantastic people manager in 12 hours (module 3) – 6 October 2020 – Live virtual training

S.20 consultation – how to do it correctly so you can recover the costs of repairs and improvements from leaseholders and tenants – 7 October 2020 – Live virtual training

Writing better reports – 7 October 2020 – Live virtual training

Advanced hoarding – working with hoarders – 8 October 2020 – Live virtual training

Having difficult conversations – handle them well, be more effective – 8 October 2020 – Live virtual training

Rent First: Positive conversations to maximise income, help people and prevent homelessness – 8 & 9 October 2020 – Live virtual training – SOLD OUT!

Introduction to the Legionella Responsible Person – 12 October 2020 – Live virtual training

Dealing with mental health issues, substance abuse, suicidal and challenging behaviour – 13 October 2020 – Live virtual training

Introduction to social housing – 13 October 2020 – Live virtual training

Common building defects and failures for technical and non-technical staff – 13 October 2020 – Live virtual training

Excellence in procurement and contract management – 14 October 2020 – Live virtual training

Customer service – making a difference – 15 October 2020 – Live virtual training

Managing for the first time – team leader and managers – 15 October 2020 – Live virtual training

Setting service charges and maximising income – a practical workshop – 15 October 2020 – Live virtual training

Electrical safety workshop – electrical safety in social housing (England) – 19 October 2020 – Live virtual training

Everything you need to be a fantastic people manager in 12 hours (module 4) – 20 October 2020 – Live virtual training

Repairs diagnostic questioning – a masterclass for non-technical housing officers – 20 October 2020 – Live virtual training

Sustaining and managing a tenancy: mental health, mental capacity and hoarding – 20 October 2020 – Live virtual training

Gone but not forgotten – managing former tenant debt – 21 October 2020 – Live virtual training

Project management bootcamp – how to deliver a successful project – 21 October 2020 – Live virtual training

Communal area and block inspections – what you need to know – 22 October 2020 – Live virtual training

Right to Buy and Right to Acquire – 22 October 2020 – Live virtual training

Safeguarding children and adults at risk – 23 October 2020 – Live virtual training

Calmness = Effectiveness: 5 steps to a stress-free effective work style – 26 October 2020 – Live virtual training

Let’s talk money – having effective money conversations with tenants and leaseholders – 27 October 2020 – Live virtual training

The amazing workplace – 27 October 2020 – Live virtual training

Motivational interviewing – 28 October 2020 – Live virtual training

 

November 2020

A practical, interactive workshop on effective complaints management – 2 November 2020 – Live virtual training

Unconscious bias – awareness programme – 2 November 2020 – Live virtual training

Introduction to social housing – 3 November 2020 – Live virtual training

People skills for project managers – 3 November 2020 – Live virtual training

The essentials of housing finance – for non-finance experts and those new to the sector – 3 November 2020 – Live virtual training

Unlocking construction – basic techniques for non-technical staff – 3 November 2020 – Live virtual training

Team leader and manager refresher – 4 November 2020 – Live virtual training

Shared ownership – 4 November 2020 – Live virtual training

Introduction to leases and recovery of service charges – 5 November 2020 – Live virtual training

Recruiting made simple – 5 November 2020 – Live virtual training

Leadership at every level – how to be influential – 9 November 2020 – Live virtual training

Condensation, damp and mould – causes, cures and the courts – 10 November 2020 – Live virtual training

Values into action – High quality written responses to complaints – 10 November 2020 – Live virtual training

Advanced hoarding – working with hoarders – 11 November 2020 – Live virtual training

Domestic abuse awareness – looking behind closed doors – 11 November 2020 – Live virtual training

Project management essentials – 11 November 2020 – Live virtual training

Now, that’s what I call income management!… Income management masterclass 2020 – 12 November 2020 – Live virtual training

Islamic awareness – 12 November 2020 – Live virtual training

Managing for the first time – team leader and managers – 18 November 2020 – Live virtual training

Feedback – the single most important skill in self development – 19 November 2020 – Live virtual training

Gambling awareness – everything you need to know about this growing problem – 19 November 2020 – Live virtual training

Gone but not forgotten – managing former tenant debt – 19 November 2020 – Live virtual training

HR for the non-HR specialist – 19 November 2020 – Live virtual training

Become an exceptional project manager – two-day course – 24 & 25 November 2020 – Live virtual training

Making scrutiny work – workshop for involved residents and resident involvement staff – 24 November 2020 – Live virtual training

Property and site inspection for non-technical staff – 24 November 2020 – Live virtual training

Now, that’s what I call income management!… Income management masterclass 2020 – 26 November 2020 – Live virtual training

Advanced housing finance – for non-finance experts and those new to the sector – 26 November 2020 – Live virtual training

 

December 2020

Project management bootcamp – how to deliver a successful project – 1 December 2020 – Live virtual training

S.20 consultation – how to do it correctly so you can recover the costs of repairs and improvements from leaseholders and tenants – 1 December 2020 – Live virtual training

Dealing with mental health issues, substance abuse, suicidal and challenging behaviour – 2 December 2020 – Live virtual training

Effective complaint handling – 2 December 2020 – Live virtual training

Right to Buy and Right to Acquire – 2 December 2020 – Live virtual training

Building habits – how to break them down and rebuild them – 3 December 2020 – Live virtual training

Setting service charges and maximising income – a practical workshop – 3 December 2020 – Live virtual training

Hate crime – kick it into touch – 4 December 2020 – Live virtual training

Having difficult conversations – handle them well, be more effective – 7 December 2020 – Live virtual training

Writing better reports – 7 December 2020 – Live virtual training

Communal area and block inspections – what you need to know – 8 December 2020 – Live virtual training

Managing conflict, confrontation and challenging behaviour – 8 December 2020 – Live virtual training

Shared ownership – 8 December 2020 – Live virtual training

Motivational interviewing – 9 December 2020 – Live virtual training

Team leader and manager refresher – 9 December 2020 – Live virtual training

Social media for organisations – 10 December 2020 – Live virtual training

Excellence in procurement and contract management – 10 December 2020 – Live virtual training

Safeguarding children and adults at risk – 11 December 2020 – Live virtual training

Introduction to social housing – 15 December 2020 – Live virtual training

 

February 2021

Gone but not forgotten – managing former tenant debt – 10 February 2021 – Liverpool

Gone but not forgotten – managing former tenant debt – 16 February 2021 – Doncaster

Now, that’s what I call income management!… Income management masterclass 2021 – 17 February 2021 – Doncaster

Gone but not forgotten – managing former tenant debt – 23 February 2021 – Cardiff