All public training
View all public training
Below is a full list of all of our upcoming training.
Jump to each month by using the links below.
July | August | September | October | November | December
June
How to run brilliant and inclusive virtual meetings – 24 June 2021 – Live virtual training – SOLD OUT!
Collecting with care 2021 – Mental health, housing income and rent arrears – 29 June 2021 – Live virtual training 
Shared ownership – 29 June 2021 – Live virtual training – SOLD OUT!
Working effectively with hoarders – 29 June 2021 – Live virtual training
Customer journey mapping workshop – 30 June 2021 – Live virtual training – SOLD OUT!
How to effectively tackle anti-social behaviour (ASB) – 30 June 2021 – Live virtual training – SOLD OUT!
July
Introduction to housing management – 1 July 2021 – Live virtual training
Managing for the first time – team leader and managers – 1 July 2021 – Live virtual training
Where strategy meets projects – how to bridge the gap – 1 July 2021 – Live virtual training
Tenancies and licences – 1 July 2021 – Live virtual training
The new Debt Respite Scheme for housing providers – 2 July 2021 – Live virtual training
Value for Money masterclass – 6 July 2021 – Live virtual training
Gone but not forgotten – managing former tenant debt – 6 & 7 July 2021 – Live virtual training
Communication skills masterclass – 7 July 2021 – Live virtual training
Condensation, damp and mould – causes, cures and the courts – 7 July 2021 – Live virtual training
The Social Housing White Paper: Training for board members and executive teams – 7 July 2021 – Live virtual training
How possession proceedings work in the county court – 8 July 2021 – Live virtual training – SOLD OUT!
Leading strategically to develop a high performing culture – 8 July 2021 – Live virtual training
Housing management law update – 13 July 2021 – Live virtual training
Managing conflict, confrontation and challenging behaviour – 13 July 2021 – Live virtual training
MIST 2021… Maximising Income, Sustaining Tenancies – 13 & 14 July 2021 – Live virtual training
Repairs diagnostic questioning – a masterclass for non-technical housing officers – 14 July 2021 – Live virtual training
Introduction to social housing – 15 July 2021 – Live virtual training
Void repairs masterclass – avoid empty promises – 15 July 2021 – Live virtual training
Introduction to leases and recovery of service charges – 20 July 2021 – Live virtual training
The Social Housing White Paper: Training for engaged residents and staff – 20 July 2021 – Live virtual training
Calmness = Effectiveness: 5 steps to a stress-free effective work style – 21 July 2021 – Live virtual training
Communal area and block inspections – what you need to know – 22 July 2021 – Live virtual training
Fire safety for Responsible Persons (IFSM Accredited) (England and Wales) – 27 July 2021 – Live virtual training
Anti money laundering – 28 July 2021 – Live virtual training
Solutions for tricky housing management issues – 28 July 2021 – Live virtual training
Fire safety toolbox – session one: Fire safety awareness – 29 July 2021 – Live virtual training
August
How to effectively tackle anti-social behaviour (ASB) – 3 August 2021 – Live virtual training
Measuring the value of resident involvement – 3 August 2021 – Live virtual training
Universal Credit – what you need to know now – 3 August 2021 – Live virtual training
Sustaining and managing a tenancy: mental health, mental capacity and hoarding – 4 August 2021 – Live virtual training
The Expectations Conversation – 4 August 2021 – Live virtual training
Fire safety toolbox – session two: Fire doors – 5 August 2021 – Live virtual training
Excellence in procurement and contract management – 5 August 2021 – Live virtual training
Right to Buy and Right to Acquire – 5 August 2021 – Live virtual training
Introduction to social housing – 10 August 2021 – Live virtual training
First steps into management – sink or swim! – 11 August 2021 – Live virtual training
Fire safety toolbox – session three: Fire stopping and compartmentation – 12 August 2021 – Live virtual training
How possession proceedings work in the county court – 12 August 2021 – Live virtual training
Property and site inspection for non-technical staff – 18 August 2021 – Live virtual training
Fire safety toolbox – session four: Fire safety equipment – 19 August 2021 – Live virtual training
Unlocking construction – basic techniques for non-technical staff – 19 August 2021 – Live virtual training
Asset management masterclass – 24 August 2021 – Live virtual training
Developing your confidence – helping you to succeed – 24 August – Live virtual training
Setting service charges and maximising income – a practical workshop – 24 August 2021 – Live virtual training
Professional boundaries – 25 August 2021 – Live virtual training
Domestic abuse awareness – looking behind closed doors – 26 August 2021 – Live virtual training
Fire safety toolbox – session five: Fire safety on construction sites – 26 August 2021 – Live virtual training
Working effectively with hoarders – 26 August 2021 – Live virtual training
September
Rent First: Positive conversations to maximise income, help people and prevent homelessness – 2 & 3 September 2021 – Live virtual training
Collecting with care 2021 – Mental health, housing income and rent arrears – 7 September 2021 – Live virtual training
Condensation, damp and mould – causes, cures and the courts – 8 September 2021 – Live virtual training
Project management bootcamp – how to deliver a successful project – 8 September 2021 – Live virtual training – SOLD OUT!
Communal area and block inspections – what you need to know – 9 September 2021 – Live virtual training
Shared ownership – 9 September 2021 – Live virtual training
Dealing with mental health issues, substance abuse, suicidal and challenging behaviour – face to face and over the phone – 13 September 2021 – Live virtual training
Introduction to social housing law – 13 September 2021 – Live virtual training
The Social Housing White Paper: Training for engaged residents and staff – 14 September 2021 – Live virtual training
Universal Credit in action: Taking it to the next level – 14 September 2021 – Live virtual training
The basics of plumbing, waste and drainage for non-technical staff – 15 September 2021 – Live virtual training
Common building defects and failures for technical and non-technical staff – 16 September 2021 – Live virtual training
Unconscious bias – awareness programme – 16 September 2021 – Live virtual training
Advanced hoarding – working with hoarders – 20 September 2021 – Live virtual training
Introduction to social housing – 20 September 2021 – Live virtual training
RIDDOR 2013 (including Covid-19 reporting) – 20 September 2021 – Live virtual training
Team leader and manager refresher – 20 September 2021 – Live virtual training
Safeguarding children and adults at risk – 21 September 2021 – Live virtual training
Void repairs masterclass – avoid empty promises – 22 September 2021 – Live virtual training
How possession proceedings work in the county court – 24 September 2021 – Live virtual training
Making scrutiny work – workshop for involved residents and resident involvement staff – 28 September 2021 – Live virtual training
S.20 consultation – how to do it correctly so you can recover the costs of repairs and improvements from leaseholders and tenants – 28 September 2021 – Live virtual training
Introduction to leases and recovery of service charges – 30 September 2021 – Live virtual training
October
Working effectively with hoarders – 5 October 2021 – Live virtual training
How to effectively tackle anti-social behaviour (ASB) – 6 October 2021 – Live virtual training
Unlocking construction – basic techniques for non-technical staff – 7 October 2021 – Live virtual training
Motivational interviewing – 14 October 2021 – Live virtual training
Fire safety for Responsible Persons (IFSM Accredited) (England and Wales) – 18 October 2021 – Live virtual training
Managing for the first time – team leader and managers – 19 October 2021 – Live virtual training
Modern slavery – 19 October 2021 – Live virtual training
Gone but not forgotten – managing former tenant debt – 21 & 22 October 2021 – Live virtual training
MIST 2021… Maximising Income, Sustaining Tenancies – 27 & 28 October 2021 – Live virtual training
November
Communal area and block inspections – what you need to know – 3 November 2021 – Live virtual training
Sustaining and managing a tenancy: mental health, mental capacity and hoarding – 3 November 2021 – Live virtual training
How possession proceedings work in the county court – 4 November 2021 – Live virtual training
Rent First: Positive conversations to maximise income, help people and prevent homelessness – 4 & 5 November 2021 – Live virtual training
Communication skills masterclass – 9 November 2021 – Live virtual training
First steps into management – sink or swim! – 10 November 2021 – Live virtual training
Fire safety toolbox – session one: Fire safety awareness – 11 November 2021 – Live virtual training
Advanced hoarding – working with hoarders – 16 November 2021 – Live virtual training
Managing conflict, confrontation and challenging behaviour – 16 November 2021 – Live virtual training
Collecting with care 2021 – Mental health, housing income and rent arrears – 17 November 2021 – Live virtual training
Fire safety toolbox – session two: Fire doors – 18 November 2021 – Live virtual training
RIDDOR 2013 (including Covid-19 reporting) – 22 November 2021 – Live virtual training
Property and site inspection for non-technical staff – 23 November 2021 – Live virtual training
Professional boundaries – 24 November 2021 – Live virtual training
Fire safety toolbox – session three: Fire stopping and compartmentation – 25 November 2021 – Live virtual training
Domestic abuse awareness – looking behind closed doors – 26 November 2021 – Live virtual training
December
Dealing with mental health issues, substance abuse, suicidal and challenging behaviour – face to face and over the phone – 1 December 2021 – Live virtual training
The basics of plumbing, waste and drainage for non-technical staff – 1 December 2021 – Live virtual training
Fire safety toolbox – session four: Fire safety equipment – 2 December 2021 – Live virtual training
Team leader and manager refresher – 7 December 2021 – Live virtual training
Working effectively with hoarders – 7 December 2021 – Live virtual training
Introduction to social housing law – 8 December 2021 – Live virtual training
Rent First: Positive conversations to maximise income, help people and prevent homelessness – 8 & 9 December 2021 – Live virtual training
Fire safety toolbox – session five: Fire safety on construction sites – 9 December 2021 – Live virtual training
How to effectively tackle anti-social behaviour (ASB) – 14 December 2021 – Live virtual training
Safeguarding children and adults at risk – 14 December 2021 – Live virtual training
Unlocking construction – basic techniques for non-technical staff – 15 December 2021 – Live virtual training
Managing for the first time – team leader and managers – 16 December 2021 – Live virtual training
Unconscious bias – awareness programme – 16 December 2021 – Live virtual training
In-house footer
Did you know that all our training courses can be run in-house? Train up to 16 people for one price and make your training budget go further.
We also offer bespoke training to suit your requirements. For more information, please email Anna Pattison at anna.pattison@hqnetwork.co.uk