View all public training

January 2021

Introduction to housing management – 20 January 2021 – Live virtual training

Right to Buy and Right to Acquire – 20 January 2021 – Live virtual training – SOLD OUT!

Tenancy fraud – 20 January 2021 – Live virtual training

An introduction to HHSRS and housing standards – 21 January 2021 – Live virtual training

Communal area and block inspections – what you need to know – 21 January 2021 – Live virtual training

Project management bootcamp – how to deliver a successful project – 21 January 2021 – Live virtual training

How to brilliantly manage remote teams – 26 January 2021 – Live virtual training – SOLD OUT!

Making scrutiny work – workshop for involved residents and resident involvement staff – 26 January 2021 – Live virtual training

A practical workshop on nudge theory – 27 January 2021 – Live virtual training

How to develop from manager to leader – 27 January 2021 – Live virtual training

Regulation explained – 27 January 2021 – Live virtual training

Virtual recruiting made simple – 28 January 2021 – Live virtual training

Managing an agile workforce – 28 January 2021 – Live virtual training

Tenancy management – the essential guide for housing officers – 28 January 2021 – Live virtual training – SOLD OUT!

S.20 consultation – how to do it correctly so you can recover the costs of repairs and improvements from leaseholders and tenants – 29 January 2021 – Live virtual training

 

February 2021

Fire safety toolbox – session one: Fire safety awareness – 1 Febraury 2021 – Live virtual training

Customer service – making the most of your telephone and digital interactions – 2 February 2021 – Live virtual training

Let’s talk money – having effective money conversations with tenants and leaseholders – 2 February 2021 – Live virtual training

Survive and thrive in Lockdown 3.0 with HQN – it’s a marathon not a sprint – 2 February 2021 – Live virtual training

Dealing with customer stress – helping customers with their stress levels during the Covid-19 crisis – 3 February 2021 – Live virtual training

Unlocking construction – basic techniques for non-technical staff – 3 February 2021 – Live virtual training

Where strategy meets projects – how to bridge the gap – 4 February 2021 – Live virtual training

Writing better reports – 4 February 2021 – Live virtual training

Developing your confidence – helping you to succeed – 8 February 2021 – Live virtual training

Fire safety toolbox – session two: Fire doors – 8 February 2021 – Live virtual training

Setting service charges and maximising income – a practical workshop – 8 February 2021 – Live virtual training

Introduction to social housing – 9 February 2021 – Live virtual training

People skills for project managers – 9 February 2021 – Live virtual training

Condensation, damp and mould – causes, cures and the courts – 9 February 2021 – Live virtual training

A practical, interactive workshop on effective complaints management – 10 February 2021 – Live virtual training

Leading strategically to develop a high performing culture – 10 February 2021 – Live virtual training

Solutions for tricky housing management issues – 11 February 2021 – Live virtual training

Become an exceptional project manager – two-day course – 11 & 25 February 2021 – Live virtual training

Rent First: Positive conversations to maximise income, help people and prevent homelessness – 11 & 12 February 2021 – Live virtual training

Working effectively in the virtual world – 11 February 2021 – Live virtual training

Sustaining and managing a tenancy: mental health, mental capacity and hoarding – 12 February 2021 – Live virtual training

Fire safety toolbox – session three: Fire stopping and compartmentation – 15 Febraury 2021 – Live virtaul training

Measuring the value of resident involvement – 16 February 2021 – Live virtual training

Shared ownership – 16 February 2021 – Live virtual training

Leadership at every level – how to be influential – 17 February 2021 – Live virtual training

Collecting with care 2021 – Mental health, housing income and rent arrears – 18 February 2021 – Live virtual training

Working effectively with hoarders – 18 February 2021 – Live virtual training

Decision making and problem solving: A practical, interactive session to improve your skills and approach – 18 February 2021 – Live virtual training

Gone but not forgotten – managing former tenant debt – 19 February 2021 – Live virtual training

Introduction to the Legionella Responsible Person – 19 February 2021 – Live virtual training

Fire safety toolbox – session four: Fire safety equipment – 22 Febraury 2021 – Live virtual training

Managing conflict, confrontation and challenging behaviour – 23 February 2021 – Live virtual training

Maintaining positivity – 24 February 2021 – Live virtual training

Values into action – High quality written responses to complaints – 24 February 2021 – Live virtual training

Property and site inspection for non-technical staff – 25 February 2021 – Live virtual training

 

March

Fire safety toolbox – session five: Fire safety on construction sites – 1 March 2021 – Live virtual training

Influencing and negotiating for a win-win – 2 March 2021 – Live virtual training

Right to Buy and Right to Acquire – 2 March 2021 – Live virtual training

Common building defects and failures for technical and non-technical staff – 3 March 2021 – Live virtual training

Housing management law update – 3 March 2021 – Live virtual training

Advanced hoarding – working with hoarders – 4 March 2021 – Live virtual training

An introduction to customer journey mapping – 4 March 2021 – Live virtual training

Mental health first aid awareness – 4 March 2021 – Live virtual training

Training needs analysis workshop – 4 March 2021 – Live virtual training

Rent First: Positive conversations to maximise income, help people and prevent homelessness – 4 & 5 March 2021 – Live virtual training

RIDDOR 2013 (including Covid-19 reporting) – 8 March 2021 – Live virtual training

How to run brilliant and inclusive virtual meetings – 9 March 2021 – Live virtual training

Introduction to social housing – 9 March 2021 – Live virtual training

Universal Credit – what you need to know now – 9 March 2021 – Live virtual training

Dealing with mental health issues, substance abuse, suicidal and challenging behaviour – face to face and over the phone – 10 March 2021 – Live virtual training

Regulation explained – 10 March 2021 – Live virtual training

Off to a flyer 2021 – Launching and sustaining successful tenancies – 12 March 2021 – Live virtual training

Project management bootcamp – how to deliver a successful project – 16 March 2021 – Live virtual training

The governance and financial viability standard explained – 17 March 2021 – Live virtual training

Team leader and manager refresher – 18 March 2021 – Live virtual training

Collecting with care 2021 – Mental health, housing income and rent arrears – 19 March 2021 – Live virtual training

Communal area and block inspections – what you need to know – 22 March 2021 – Live virtual training

Fire safety for Responsible Persons (IFSM Accredited) – 22 March 2021 – Live virtual training

Women developing in work – 22 March 2021 – Live virtual training

Communication skills masterclass – 23 March 2021 – Live virtual training

How to brilliantly manage remote teams – 23 March 2021 – Live virtual training

Introduction to leases and recovery of service charges – 24 March 2021 – Live virtual training

Tenancy fraud – 24 March 2021 – Live virtual training

Universal Credit for supported and temporary housing – 30 March 2021 – Live virtual training

 

April

HR for the non-HR specialist – 1 April 2021 – Live virtual training

Unlocking construction – basic techniques for non-technical staff – 1 April 2021 – Live virtual training

Working effectively with hoarders – 7 April 2021 – Live virtual training

Tenancies and licences – 8 April 2021 – Live virtual training

Introduction to social housing – 13 April 2021 – Live virtual training

Rent First: Positive conversations to maximise income, help people and prevent homelessness – 13 & 14 April 2021 – Live virtual training

A practical workshop on nudge theory – 14 April 2021 – Live virtual training

S.20 consultation – how to do it correctly so you can recover the costs of repairs and improvements from leaseholders and tenants – 14 April 2021 – Live virtual training

Introduction to housing management – 15 April 2021 – Live virtual training

Repairs diagnostic questioning – a masterclass for non-technical housing officers – 15 April 2021 – Live virtual training

Introduction to fire safety and fire warden duties (IFSM Accredited) – England – 20 April 2021 – Live virtual training

Making scrutiny work – workshop for involved residents and resident involvement staff – 20 April 2021 – Live virtual training

Managing for the first time – navigating the first six months – 20 April 2021 – Live virtual training

Setting service charges and maximising income – a practical workshop – 20 April 2021 – Live virtual training

Anti money laundering – 21 April 2021 – Live virtual training

Motivational interviewing – 21 April 2021 – Live virtual training

Introduction to fire safety and fire warden duties (IFSM Accredited) – Scotland – 22 April 2021 – Live virtual training

Shared ownership – 27 April 2021 – Live virtual training

Understanding and implementing a psychologically informed environment (PIE) – 27 April 2021 – Live virtual training

Virtual recruiting made simple – 28 April 2021 – Live virtual training