All public training
View all public training
Below is a full list of all of our upcoming training.
Jump to each month by using the links below.
May | June | July | August | September | October | November | December
May
Middle managers – intensive skills workshop – 23 May 2022 – Live virtual
Managing for the first time – team leader and managers – 24 May 2022 – Live virtual training - SOLD OUT!
Condensation, damp and mould – causes, cures and the courts – 24 May 2022 – Live virtual training
Universal Credit – what you need to know now – 24 May 2022 – Live virtual training
Gone but not forgotten – managing former tenant debt – 24 & 25 May 2022 – Live virtual training
Making your leasehold service work for you – 26 May 2022 – Live virtual training
Homes (Fitness for Human Habitation) Act 2018 and housing disrepair – 26 May 2022 – Live virtual training
Health & Safety - The Five Fundamentals – 26 May 2022 – Live virtual training
Getting your Equality Impact Assessment right – 27 May 2022 – Live virtual
Property and site inspection for non-technical staff – 31 May 2022 – Live virtual training
Setting service charges and maximising income – a practical workshop – 31 May 2022 – Live virtual training
June
Unlocking construction – basic techniques for non-technical staff – 1 June 2022 – Live virtual training
Team leader and manager refresher – 7 June 2022 – Live virtual training
Audience engagement - how authentic storytelling can build trust and amplify shared goals – 7 June 2022 – Live virtual training
The basics of plumbing, waste and drainage for non-technical staff – 8 June 2022 – Live virtual training
Performance management – getting it right – 8 June 2022 – Live virtual training
The Social Housing White Paper: Training for engaged residents and staff – 9 June 2022 – Live virtual training
Solutions for tricky housing management issues – 9 June 2022 – Live virtual training
The essentials of housing association finance – for non-finance experts and those new to the sector – 9 June 2022 – Live virtual training
Asset management masterclass – 9 June 2022 – Live virtual training
The Managed Migration process – 9 June 2022 – Live virtual training
Financially vulnerable – 14 June 2022 – Live virtual training
Intro to Smartphone filming – 14 June 2022 – Live virtual training
The Building Safety Act 2022 – 14 June 2022 – Live virtual training
Anti money laundering – 15 June 2022 – Live virtual training
Housing management law update – 15 June 2022 – Live virtual training
Excellence in procurement and contract management – 16 June 2022 – Live virtual training
Writing better reports – 16 June 2022 – Live virtual training
An introduction to HHSRS and housing standards – 17 June 2022 – Live virtual training
Introduction to housing management – 21 June 2022 – Live virtual training
Right to Buy and Right to Acquire – 21 June 2022 – Live virtual training – SOLD OUT!
How to run brilliant and inclusive virtual meetings – 22 June 2022 – Live virtual training
Safeguarding children and adults at risk – 22 June 2022 – Live virtual training
How to effectively tackle anti-social behaviour (ASB) – 23 June 2022 – Live virtual training
Common building defects and failures for technical and non-technical staff – 23 June 2022 – Live virtual training
Dealing with mental health issues, substance abuse, suicidal and challenging behaviour – face to face and over the phone – 28 June 2022 – Live virtual training
Customer journey mapping workshop – 28 June 2022 – Live virtual training
Advanced housing finance – for non-finance experts and those new to the sector – 28 June 2022 – Live virtual training
Additional financial support for tenants – 28 June 2022 – Live virtual training
Tenancies and licences – 29 June 2022 – Live virtual training
Motivating teams – find the spark – 29 June 2022 – Live virtual training
If not now, when? – Procrastination and other time-wasters – 30 June 2022 – Live virtual training
How to develop from manager to leader – 30 June 2022 – Live virtual training
Values into action – High quality written responses to complaints – 30 June 2022 – Live virtual training
July
Professional boundaries – 1 July 2022 – Live virtual training
Developing your confidence – helping you to succeed – 4 July 2022 – Live virtual training
Project management bootcamp – how to deliver a successful project – 5 July 2022 – Live virtual training
The Building Safety Act 2022 – 5 July 2022 – Live virtual training
Managing conflict, confrontation and challenging behaviour – 6 July 2022 – Live virtual training
S.20 consultation – how to do it correctly so you can recover the costs of repairs and improvements from leaseholders and tenants – 6 July 2022 – Live virtual training
Homes (Fitness for Human Habitation) Act 2018 and housing disrepair – 6 July 2022 – Live virtual training
Sustaining and managing a tenancy: mental health, mental capacity and hoarding – 6 July 2022 – Live virtual training
Condensation, damp and mould – causes, cures and the courts – 7 July 2022 – Live virtual training
Domestic abuse awareness – looking behind closed doors – 7 July 2022 – Live virtual training
Tenancies; the pitfalls of ending a tenancy; common scenarios and what to do – 7 July 2022 – Live virtual training
Collecting with care 2022 – Mental health, housing income and rent arrears – 8 July 2022 – Live virtual training
Introduction to social housing – 12 July 2022 – Live virtual training
Communal area and block inspections – what you need to know – 12 July 2022 – Live virtual training
Managing poor performance – 12 July 2022 – Live virtual training
Shared ownership - Background to SO, development, sales and management – 12 & 13 July 2022 – Live virtual training
Inclusive behaviours – 13 July 2022 – Live virtual training
Where strategy meets projects – how to bridge the gap – 13 July 2022 – Live virtual training
Void repairs masterclass – avoid empty promises – 13 July 2022 – Live virtual training
First steps into management – sink or swim! – 14 July 2022 – Live virtual training
Working effectively with hoarders – 14 July 2022 – Live virtual training
Introduction to social housing law – 19 July 2022 – Live virtual training
Making scrutiny work – workshop for involved residents and resident involvement staff – 19 July 2022 – Live virtual training
Introduction to leases and recovery of service charges – 19 July 2022 – Live virtual training
Universal Credit – what you need to know now – 19 July 2022 – Live virtual training
Assertiveness – the art of communicating what you want – 20 July 2022 – Live virtual training
Case preparation and preparing for court – 21 July 2022 – Live virtual training
Property and site inspection for non-technical staff – 21 July 2022 – Live virtual training
Disability matters – 22 July 2022 – Live virtual training
People skills for project managers – 26 July 2022 – Live virtual training
Setting service charges and maximising income – a practical workshop – 27 July 2022 – Live virtual training
Motivational interviewing – 28 July 2022 – Live virtual training
Tenancy management – the essential guide for housing officers – 28 July 2022 – Live virtual training
August
Introduction to housing management – 2 August 2022 – Live virtual training
Unlocking construction – basic techniques for non-technical staff – 2 August 2022 – Live virtual training
Communication skills masterclass – 2 August 2022 – Live virtual training
Making your leasehold service work for you – 3 August 2022 – Live virtual training
Customer service: Telephone and digital interactions – 4 August 2022 – Live virtual training
Fire safety for Responsible Persons (IFSM Accredited) (England and Wales) – 8 August 2022 – Live virtual training
Advanced hoarding – working with hoarders – 9 August 2022 – Live virtual training
Unconscious bias – awareness programme – 9 August 2022 – Live virtual training
How to effectively tackle anti-social behaviour (ASB) – 10 August 2022 – Live virtual training
Financially vulnerable – 11 August 2022 – Live virtual training
Motivating teams – find the spark – 16 August 2022 – Live virtual training
The Building Safety Act 2022 – 16 August 2022 – Live virtual training
Universal Credit in action: Taking it to the next level – 18 August 2022 – Live virtual training
Health & Safety - The Five Fundamentals – 18 August 2022 – Live virtual training
How possession proceedings work in the county court – 23 August 2022 – Live virtual training
Right to Buy and Right to Acquire – 23 August 2022 – Live virtual training
Understanding your customer and the experience they need – 23 August 2022 – Live virtual training
Void repairs masterclass – avoid empty promises – 24 August 2022 – Live virtual training
Challenging stigma and stereotypes – 24 August 2022 – Live virtual training
September
First steps into management – sink or swim! – 7 September 2022 – Live virtual training
Hybrid working fundamentals - video conferencing with confidence – 7 September 2022 – Live virtual training
Anti money laundering – 7 September 2022 – Live virtual training
Asset management masterclass – 8 September 2022 – Live virtual training
Introduction to the Legionella Responsible Person – 9 September 2022 – Live virtual training
Plan, prioritise, adapt – 13 September 2022 – Live virtual training
Audience engagement - how authentic storytelling can build trust and amplify shared goals – 13 September 2022 – Live virtual training
Lone working and home visits – keeping employees safe (updated for Covid-19) – 14 September 2022 – Live virtual training
Writing better reports – 14 September 2022 – Live virtual training
The Building Safety Act 2022 – 14 September 2022 – Live virtual training
S.20 consultation – how to do it correctly so you can recover the costs of repairs and improvements from leaseholders and tenants – 15 September 2022 – Live virtual training
Condensation, damp and mould for non-technical officers – 15 September 2022 – Live virtual training
Safeguarding children and adults at risk – 16 September 2022 – Live virtual training
Shared ownership - Background to SO, development, sales and management – 20 & 21 September 2022 – Live virtual training
Dealing with mental health issues, substance abuse, suicidal and challenging behaviour – face to face and over the phone – 21 September 2022 – Live virtual training
Domestic abuse awareness – looking behind closed doors – 22 September 2022 – Live virtual training
What your Managers Really Need to Know about Managing People – 22 September, 20 October, 17 November and 8 December 2022 – Live virtual training
Intro to Smartphone filming – 26 September 2022 – Live virtual training
Setting service charges and maximising income – a practical workshop – 27 September 2022 – Live virtual training
Repairs diagnostic questioning – a masterclass for non-technical housing officers – 27 September 2022 – Live virtual training
Tenancies; the pitfalls of ending a tenancy; common scenarios and what to do – 28 September 2022 – Live virtual training
Customer journey mapping workshop – 28 September 2022 – Live virtual training
Smartphone filming masterclass – 28 September 2022 – Live virtual training
Values into action – High quality written responses to complaints – 28 September 2022 – Live virtual training
October
RIDDOR 2013 (including Covid-19 reporting) – 3 October 2022 – Live virtual training
Professional boundaries – 3 October 2022 – Live virtual training
Collecting with care 2022 – Mental health, housing income and rent arrears – 4 October 2022 – Live virtual training
Sustaining and managing a tenancy: mental health, mental capacity and hoarding – 4 October 2022 – Live virtual training
The essentials of housing association finance – for non-finance experts and those new to the sector – 4 October 2022 – Live virtual training
Condensation, damp and mould – causes, cures and the courts – 5 October 2022 – Live virtual training
Right to Buy and Right to Acquire – 6 October 2022 – Live virtual training
Introduction to fire safety and fire warden duties (IFSM Accredited) – Scotland – 10 October 2022 – Live virtual training
How possession proceedings work in the county court – 11 October 2022 – Live virtual training
Rent First: Positive conversations to maximise income, help people and prevent homelessness – 11 & 12 October 2022 – Live virtual training
Managing poor performance – 12 October 2022 – Live virtual training
Void repairs masterclass – avoid empty promises – 13 October 2022 – Live virtual training
How to effectively tackle anti-social behaviour (ASB) – 17 October 2022 – Live virtual training
Working effectively with hoarders – 18 October 2022 – Live virtual training
Motivating teams – find the spark – 18 October 2022 – Live virtual training
Introduction to leases and recovery of service charges – 18 October 2022 – Live virtual training
Universal Credit – what you need to know now – 20 October 2022 – Live virtual training
Case preparation and preparing for court – 25 October 2022 – Live virtual training
Advanced housing finance – for non-finance experts and those new to the sector – 25 October 2022 – Live virtual training
Common building defects and failures for technical and non-technical staff – 25 October 2022 – Live virtual training
The new Debt Respite Scheme for housing providers – 25 October 2022 – Live virtual training
Excellence in procurement and contract management – 27 October 2022 – Live virtual training
November
Gone but not forgotten – managing former tenant debt – 1 & 2 November 2022 – Live virtual training
Writing better reports – 2 November 2022 – Live virtual training
Communication skills masterclass – 3 November 2022 – Live virtual training
Customer service: Telephone and digital interactions – 3 November 2022 – Live virtual training
S.20 consultation – how to do it correctly so you can recover the costs of repairs and improvements from leaseholders and tenants – 3 November 2022 – Live virtual training
Introduction to social housing law – 8 November 2022 – Live virtual training
MIST 2022… Maximising Income, Sustaining Tenancies – 8 & 9 November 2022 – Live virtual training
Making your leasehold service work for you – 9 November 2022 – Live virtual training
Lone working and home visits – keeping employees safe (updated for Covid-19) – 10 November 2022 – Live virtual training
First steps into management – sink or swim! – 10 November 2022 – Live virtual training
Fire safety for Responsible Persons (IFSM Accredited) (England and Wales) – 14 November 2022 – Live virtual training
Financially vulnerable – 15 November 2022 – Live virtual training
Shared ownership - Background to SO, development, sales and management – 15 & 16 November 2022 – Live virtual training
The Building Safety Act 2022 – 16 November 2022 – Live virtual training
Condensation, damp and mould for non-technical officers – 17 November 2022 – Live virtual training
Disability matters – 21 November 2022 – Live virtual training
Setting service charges and maximising income – a practical workshop – 22 November 2022 – Live virtual training
Advanced hoarding – working with hoarders – 23 November 2022 – Live virtual training
Unconscious bias – awareness programme – 23 November 2022 – Live virtual training
Values into action – High quality written responses to complaints – 23 November 2022 – Live virtual training
How possession proceedings work in the county court – 29 November 2022 – Live virtual training
Customer journey mapping workshop – 29 November 2022 – Live virtual training
Rent First: Positive conversations to maximise income, help people and prevent homelessness – 29 & 30 November 2022 – Live virtual training
December
Sustaining and managing a tenancy: mental health, mental capacity and hoarding – 1 December 2022 – Live virtual training
Case preparation and preparing for court – 1 December 2022 – Live virtual training
Right to Buy and Right to Acquire – 1 December 2022 – Live virtual training
Motivating teams – find the spark – 2 December 2022 – Live virtual training
Introduction to fire safety and fire warden duties (IFSM Accredited) – England – 5 December 2022 – Live virtual training
Anti money laundering – 5 December 2022 – Live virtual training
Collecting with care 2022 – Mental health, housing income and rent arrears – 6 December 2022 – Live virtual training
Dealing with mental health issues, substance abuse, suicidal and challenging behaviour – face to face and over the phone – 6 December 2022 – Live virtual training
Audience engagement - how authentic storytelling can build trust and amplify shared goals – 6 December 2022 – Live virtual training
Safeguarding children and adults at risk – 6 December 2022 – Live virtual training
How to effectively tackle anti-social behaviour (ASB) – 7 December 2022 – Live virtual training
Intro to Smartphone filming – 7 December 2022 – Live virtual training
Introduction to leases and recovery of service charges – 7 December 2022 – Live virtual training
Condensation, damp and mould – causes, cures and the courts – 7 December 2022 – Live virtual training
Understanding your customer and the experience they need – 8 December 2022 – Live virtual training
Smartphone filming masterclass – 8 December 2022 – Live virtual training
Asset management masterclass – 8 December 2022 – Live virtual training
Managing an agile workforce – 8 December 2022 – Live virtual training
Domestic abuse awareness – looking behind closed doors – 8 December 2022 – Live virtual training
Universal Credit in action: Taking it to the next level – 8 December 2022 – Live virtual training
Hybrid working fundamentals - video conferencing with confidence – 12 December 2022 – Live virtual training
Motivational interviewing – 13 December 2022 – Live virtual training
Void repairs masterclass – avoid empty promises – 13 December 2022 – Live virtual training
Repairs diagnostic questioning – a masterclass for non-technical housing officers – 15 December 2022 – Live virtual training
In-house footer
Did you know that all our training courses can be run in-house? Train up to 16 people for one price and make your training budget go further.
We also offer bespoke training to suit your requirements. For more information, please email Anna Pattison at [email protected]