All public training
View all public training
January 2021
Introduction to housing management – 20 January 2021 – Live virtual training
Right to Buy and Right to Acquire – 20 January 2021 – Live virtual training – SOLD OUT!
Tenancy fraud – 20 January 2021 – Live virtual training
An introduction to HHSRS and housing standards – 21 January 2021 – Live virtual training
Communal area and block inspections – what you need to know – 21 January 2021 – Live virtual training
Project management bootcamp – how to deliver a successful project – 21 January 2021 – Live virtual training
How to brilliantly manage remote teams – 26 January 2021 – Live virtual training – SOLD OUT!
Making scrutiny work – workshop for involved residents and resident involvement staff – 26 January 2021 – Live virtual training
A practical workshop on nudge theory – 27 January 2021 – Live virtual training
How to develop from manager to leader – 27 January 2021 – Live virtual training
Regulation explained – 27 January 2021 – Live virtual training
Virtual recruiting made simple – 28 January 2021 – Live virtual training
Managing an agile workforce – 28 January 2021 – Live virtual training
Tenancy management – the essential guide for housing officers – 28 January 2021 – Live virtual training – SOLD OUT!
S.20 consultation – how to do it correctly so you can recover the costs of repairs and improvements from leaseholders and tenants – 29 January 2021 – Live virtual training
February 2021
Fire safety toolbox – session one: Fire safety awareness – 1 Febraury 2021 – Live virtual training
Customer service – making the most of your telephone and digital interactions – 2 February 2021 – Live virtual training
Let’s talk money – having effective money conversations with tenants and leaseholders – 2 February 2021 – Live virtual training
Survive and thrive in Lockdown 3.0 with HQN – it’s a marathon not a sprint – 2 February 2021 – Live virtual training
Dealing with customer stress – helping customers with their stress levels during the Covid-19 crisis – 3 February 2021 – Live virtual training
Unlocking construction – basic techniques for non-technical staff – 3 February 2021 – Live virtual training
Where strategy meets projects – how to bridge the gap – 4 February 2021 – Live virtual training
Writing better reports – 4 February 2021 – Live virtual training
Developing your confidence – helping you to succeed – 8 February 2021 – Live virtual training
Fire safety toolbox – session two: Fire doors – 8 February 2021 – Live virtual training
Setting service charges and maximising income – a practical workshop – 8 February 2021 – Live virtual training
Introduction to social housing – 9 February 2021 – Live virtual training
People skills for project managers – 9 February 2021 – Live virtual training
Condensation, damp and mould – causes, cures and the courts – 9 February 2021 – Live virtual training
A practical, interactive workshop on effective complaints management – 10 February 2021 – Live virtual training
Leading strategically to develop a high performing culture – 10 February 2021 – Live virtual training
Solutions for tricky housing management issues – 11 February 2021 – Live virtual training
Become an exceptional project manager – two-day course – 11 & 25 February 2021 – Live virtual training
Rent First: Positive conversations to maximise income, help people and prevent homelessness – 11 & 12 February 2021 – Live virtual training
Working effectively in the virtual world – 11 February 2021 – Live virtual training
Sustaining and managing a tenancy: mental health, mental capacity and hoarding – 12 February 2021 – Live virtual training
Fire safety toolbox – session three: Fire stopping and compartmentation – 15 Febraury 2021 – Live virtaul training
Measuring the value of resident involvement – 16 February 2021 – Live virtual training
Shared ownership – 16 February 2021 – Live virtual training
Leadership at every level – how to be influential – 17 February 2021 – Live virtual training
Collecting with care 2021 – Mental health, housing income and rent arrears – 18 February 2021 – Live virtual training
Working effectively with hoarders – 18 February 2021 – Live virtual training
Decision making and problem solving: A practical, interactive session to improve your skills and approach – 18 February 2021 – Live virtual training
Gone but not forgotten – managing former tenant debt – 19 February 2021 – Live virtual training
Introduction to the Legionella Responsible Person – 19 February 2021 – Live virtual training
Fire safety toolbox – session four: Fire safety equipment – 22 Febraury 2021 – Live virtual training
Managing conflict, confrontation and challenging behaviour – 23 February 2021 – Live virtual training
Maintaining positivity – 24 February 2021 – Live virtual training
Values into action – High quality written responses to complaints – 24 February 2021 – Live virtual training
Property and site inspection for non-technical staff – 25 February 2021 – Live virtual training
March
Fire safety toolbox – session five: Fire safety on construction sites – 1 March 2021 – Live virtual training
Influencing and negotiating for a win-win – 2 March 2021 – Live virtual training
Right to Buy and Right to Acquire – 2 March 2021 – Live virtual training
Common building defects and failures for technical and non-technical staff – 3 March 2021 – Live virtual training
Housing management law update – 3 March 2021 – Live virtual training
Advanced hoarding – working with hoarders – 4 March 2021 – Live virtual training
An introduction to customer journey mapping – 4 March 2021 – Live virtual training
Mental health first aid awareness – 4 March 2021 – Live virtual training
Training needs analysis workshop – 4 March 2021 – Live virtual training
Rent First: Positive conversations to maximise income, help people and prevent homelessness – 4 & 5 March 2021 – Live virtual training
RIDDOR 2013 (including Covid-19 reporting) – 8 March 2021 – Live virtual training
How to run brilliant and inclusive virtual meetings – 9 March 2021 – Live virtual training
Introduction to social housing – 9 March 2021 – Live virtual training
Universal Credit – what you need to know now – 9 March 2021 – Live virtual training
Dealing with mental health issues, substance abuse, suicidal and challenging behaviour – face to face and over the phone – 10 March 2021 – Live virtual training
Regulation explained – 10 March 2021 – Live virtual training
Off to a flyer 2021 – Launching and sustaining successful tenancies – 12 March 2021 – Live virtual training
Project management bootcamp – how to deliver a successful project – 16 March 2021 – Live virtual training
The governance and financial viability standard explained – 17 March 2021 – Live virtual training
Team leader and manager refresher – 18 March 2021 – Live virtual training
Collecting with care 2021 – Mental health, housing income and rent arrears – 19 March 2021 – Live virtual training
Communal area and block inspections – what you need to know – 22 March 2021 – Live virtual training
Fire safety for Responsible Persons (IFSM Accredited) – 22 March 2021 – Live virtual training
Women developing in work – 22 March 2021 – Live virtual training
Communication skills masterclass – 23 March 2021 – Live virtual training
How to brilliantly manage remote teams – 23 March 2021 – Live virtual training
Introduction to leases and recovery of service charges – 24 March 2021 – Live virtual training
Tenancy fraud – 24 March 2021 – Live virtual training
Universal Credit for supported and temporary housing – 30 March 2021 – Live virtual training
April
HR for the non-HR specialist – 1 April 2021 – Live virtual training
Unlocking construction – basic techniques for non-technical staff – 1 April 2021 – Live virtual training
Working effectively with hoarders – 7 April 2021 – Live virtual training
Tenancies and licences – 8 April 2021 – Live virtual training
Introduction to social housing – 13 April 2021 – Live virtual training
Rent First: Positive conversations to maximise income, help people and prevent homelessness – 13 & 14 April 2021 – Live virtual training
A practical workshop on nudge theory – 14 April 2021 – Live virtual training
S.20 consultation – how to do it correctly so you can recover the costs of repairs and improvements from leaseholders and tenants – 14 April 2021 – Live virtual training
Introduction to housing management – 15 April 2021 – Live virtual training
Repairs diagnostic questioning – a masterclass for non-technical housing officers – 15 April 2021 – Live virtual training
Introduction to fire safety and fire warden duties (IFSM Accredited) – England – 20 April 2021 – Live virtual training
Making scrutiny work – workshop for involved residents and resident involvement staff – 20 April 2021 – Live virtual training
Managing for the first time – navigating the first six months – 20 April 2021 – Live virtual training
Setting service charges and maximising income – a practical workshop – 20 April 2021 – Live virtual training
Anti money laundering – 21 April 2021 – Live virtual training
Motivational interviewing – 21 April 2021 – Live virtual training
Introduction to fire safety and fire warden duties (IFSM Accredited) – Scotland – 22 April 2021 – Live virtual training
Shared ownership – 27 April 2021 – Live virtual training
Understanding and implementing a psychologically informed environment (PIE) – 27 April 2021 – Live virtual training
Virtual recruiting made simple – 28 April 2021 – Live virtual training
In-house footer
Did you know that all our training courses can be run in-house? Train up to 16 people for one price and make your training budget go further.
We also offer bespoke training to suit your requirements. For more information, please email Anna Pattison at anna.pattison@hqnetwork.co.uk