All public training

View all public training

November 2019

Customer journey mapping – 26 November 2019 – London – SOLD OUT!

Fire safety for managers working in social housing – 1 day course – 27 November 2019 – Leeds

Possession proceedings in the County Court – 27 November 2019 – York – SOLD OUT!

 

December 2019

Right to Buy and Right to Acquire – 3 December 2019 – Manchester – SOLD OUT!

The amazing workplace – 3 December 2019 – London

The complete customer service workshop – 3 December 2019 – Manchester – SOLD OUT!

Void repairs masterclass – avoid empty promises – 3 December 2019 – Bristol

Advanced hoarding – working with hoarders – 4 December 2019 – Birmingham

Unlocking construction – basic techniques for non-technical staff – 4 December 2019 – London

Asset management masterclass – 5 December 2019 – London

Tenancy fraud – 5 December 2019 – London

Setting service charges and maximising income – a practical workshop – 6 December 2019 – Manchester

Dealing with mental health issues, substance abuse, suicidal and challenging behaviour – 10 December 2019 – London

Introduction to social housing – 10 December 2019 – Milton Keynes

S.20 consultation – asset management and leaseholders – 10 December 2019 – London – SOLD OUT!

Domestic abuse awareness – looking behind closed doors – 11 December 2019 – Manchester

Setting service charges and maximising income – a practical workshop – 11 December 2019 – London – SOLD OUT!

Tenancy fraud – 11 December 2019 – Birmingham

Tenancy management – the essential guide for housing officers – 12 December 2019 – London – SOLD OUT!

Customer journey mapping – 16 December 2019 – Manchester – SOLD OUT!

Social media for organisations – 17 December 2019 – Manchester

 

January 2020

Communication skills masterclass – 8 January 2020 – Birmingham

The connected service programme – making customer service extraordinary – 8 January 2020 – Birmingham

Preventing housing disrepair claims – 9 January 2020 – London

Introduction to social housing – 14 January 2020 – Manchester

Repairs diagnostic questioning – a masterclass for non-technical housing officers – 14 January 2020 – London

The complete works of Universal Credit – 14 January 2020 – Manchester

Customer journey mapping – 15 January 2020 – Birmingham

Project management bootcamp – how to deliver a successful project – 15 January 2020 – Birmingham

Customer journey mapping – 16 January 2020 – London

Property and site inspection for non-technical staff – 16 January 2020 – Leeds

Solutions for tricky housing management issues – 16 January 2020 – London

The art of leadership – harnessing personal power (two day residential) – 16 January 2020 – Ross-on-Wye

Advanced hoarding – working with hoarders – 21 January 2020 – London

Possession proceedings in the County Court – 21 January 2020 – Manchester

Unlocking construction – basic techniques for non-technical staff – 21 January 2020 – Bristol

Drug and alcohol awareness – 22 January 2020 – Liverpool

People skills for project managers – 23 January 2020 – Liverpool

Fire safety for managers working in social housing – 1 day course – 28 January 2020 – London

Making scrutiny work – workshop for involved residents and resident involvement staff – 28 January 2020 – Newcastle

Mental health awareness for managers – 28 January 2020 – Birmingham

The move to UC – plan to get it right – 28 January 2020 – London

Dealing with mental health issues, substance abuse, suicidal and challenging behaviour – 30 January 2020 – Newcastle

Investigative interviewing masterclass – 30 January 2020 – London

Values into action – High quality written responses to complaints – 30 January 2020 – Birmingham

 

February 2020

Unlocking construction – basic techniques for non-technical staff – 4 February 2020 – Manchester

Team leader intensive two-day workshop – 4 & 5 February 2020 – London

Asset management masterclass – 5 February 2020 – London

Communication skills masterclass – 5 February 2020 – Liverpool

Condensation, damp and mould – causes, cures and the courts – 5 February 2020 – Manchester

Project management bootcamp – how to deliver a successful project – 5 February 2020 – Manchester

The art of leadership – harnessing personal power (two day residential) – 5 February 2020 – Ross-on-Wye

Advanced hoarding – working with hoarders – 6 February 2020 – Manchester

Customer journey mapping – 6 February 2020 – York

HR for the non-HR specialist – 6 February 2020 – London

Investigative interviewing masterclass – 6 February 2020 – Newark

Values into action – High quality written responses to complaints – 6 February 2020 – London

Right to Buy and Right to Acquire – 11 February 2020 – Birmingham

The art of leadership – harnessing personal power (two day residential) – 11 February 2020 – Ross-on-Wye

Working effectively with hoarders – 11 February 2020 – London

Common building defects and failures for technical and non-technical staff – 12 February 2020 – Birmingham

The complete works of Universal Credit – 12 February 2020 – Newcastle

Introduction to leases and recovery of service charges – 13 February 2020 – London

Managing conflict, confrontation and challenging behaviour – 13 February 2020 – Lincoln

Communal area and block inspections – what you need to know – 18 February 2020 – Liverpool

Dealing with mental health issues, substance abuse, suicidal and challenging behaviour – 19 February 2020 – London

Gone but not forgotten – managing former tenant debt – 19 February 2020 – London

Team leader 'intensive' – 19 February 2020 – Birmingham

The art of leadership – harnessing personal power (two day residential) – 19 February 2020 – Ross-on-Wye

Property and site inspection for non-technical staff – 25 February 2020 – Cardiff

Void repairs masterclass – avoid empty promises – 25 February 2020 – London

People skills for project managers – 26 February 2020 – Manchester

The move to UC – plan to get it right – 26 February 2020 – York

Fire safety for managers working in social housing – 1 day course – 27 February 2020 – Manchester

Managing for the first time – navigating the first six months – 27 February 2020 – London

Obsessive compulsive disorder (OCD) – 27 February 220 – Cardiff

The connected service programme – making customer service extraordinary – 27 February 2020 – York

Writing better reports – 27 February 2020 – London

 

March 2020

Communication skills masterclass – 3 March 2020 – Cambridge

Effective complaint handling – 3 March 2020 – Manchester

Managing for the first time – navigating the first six months – 3 March 2020 – Newcastle

Introduction to leases and recovery of service charges – 4 March 2020 – Manchester

Unlocking construction – basic techniques for non-technical staff – 4 March 2020 – London

Asset management masterclass – 5 March 2020 – Colchester

Condensation, damp and mould – causes, cures and the courts – 10 March 2020 – London

The complete works of Universal Credit – 10 March 2020 – London

Excellence in procurement and contract management – 11 March 2020 – London

Housing management law update – 11 March 2020 – Birmingham

Drug and alcohol awareness – 12 March 2020 – Newcastle

Gone but not forgotten – managing former tenant debt – 12 March 2020 – Manchester

People skills for project managers – 12 March 2020 – London

Writing better reports – 12 March 2020 – Bristol

Repairs – maintenance, schedules of rates and ordering repairs for non-technical staff – 17 March 2020 – Manchester

Setting service charges and maximising income – a practical workshop – 17 March 2020 – Birmingham

Team leader intensive two-day workshop – 18 & 19 March 2020 – Leeds

Mental health awareness for managers – 19 March 2020 – London

The amazing workplace – 19 March 2020 – Bristol

Repairs diagnostic questioning – a masterclass for non-technical housing officers – 24 March 2020 – Liverpool

Right to Buy and Right to Acquire – 24 March 2020 – London

Advanced hoarding – working with hoarders – 25 March 2020 – Bristol

Project management bootcamp – how to deliver a successful project – 25 March 2020 – Newcastle

Gone but not forgotten – managing former tenant debt – 26 March 2020 – Bristol

Values into action – High quality written responses to complaints – 26 March 2020 – Cardiff

Void repairs masterclass – avoid empty promises – 26 March 2020 – York

Dealing with mental health issues, substance abuse, suicidal and challenging behaviour – 31 March 2020 – Lincoln

Managing conflict, confrontation and challenging behaviour – 31 March 2020 – Manchester

Shared ownership – 31 March 2020 – Manchester

The move to UC – plan to get it right – 31 March 2020 – Manchester

 

April 2020

Communal area and block inspections – what you need to know – 1 April 2020 – Birmingham

The complete works of Universal Credit – 2 April 2020 – Birmingham

Advanced hoarding – working with hoarders – 7 April 2020 – Colchester

Introduction to social housing – 7 April 2020 – Newcastle

Property and site inspection for non-technical staff – 8 April 2020 – London

Shared ownership – 8 April 2020 – London

HR for the non-HR specialist – 16 April 2020 – Manchester

Managing conflict, confrontation and challenging behaviour – 16 April 2020 – Liverpool

Asset management masterclass – 21 April 2020 – Birmingham

Condensation, damp and mould – causes, cures and the courts – 21 April 2020 – Cardiff

Mental health awareness for managers – 21 April 2020 – Milton Keynes

Team leader 'intensive' – 21 April 2020 – Cambridge

Social media for organisations – 22 April 2020 – Newcastle

Writing better reports – 22 April 2020 – Leeds

Gone but not forgotten – managing former tenant debt – 23 April 2020 – Birmingham

Fire safety for managers working in social housing – 1 day course – 23 April 2020 – Birmingham

Tenancy fraud – 23 April 2020 – Manchester

Making scrutiny work – workshop for involved residents and resident involvement staff – 28 April 2020 – Birmingham

The move to UC – plan to get it right – 28 April 2020 – Bristol

Void repairs masterclass – avoid empty promises – 28 April 2020 – Cambridge

Common building defects and failures for technical and non-technical staff – 29 April 2020 – London

Project management bootcamp – how to deliver a successful project – 29 April 2020 – Wrexham

Right to Buy and Right to Acquire – 29 April 2020 – Manchester

Investigative interviewing masterclass – 30 April 2020 – Manchester

Sustaining and managing a tenancy: mental health, mental capacity and hoarding – 30 April 2020 – Wrexham

Values into action – High quality written responses to complaints – 30 April 2020 – Newcastle

 

May 2020

Drug and alcohol awareness – 5 May 2020 – London

Introduction to leases and recovery of service charges – 5 May 2020 – Birmingham

Introduction to social housing – 5 May 2020 – Cambridge

Managing conflict, confrontation and challenging behaviour – 6 May 2020 – Birmingham

The complete works of Universal Credit – 6 May 2020 – Liverpool

Writing better reports – 6 May 2020 – Cambridge

Excellence in procurement and contract management – 7 May 2020 – Birmingham

Setting service charges and maximising income – a practical workshop – 7 May 2020 – London

Unlocking construction – basic techniques for non-technical staff – 7 May 2020 – Newcastle

HR for the non-HR specialist – 12 May 2020 – Cardiff

Repairs diagnostic questioning – a masterclass for non-technical housing officers – 12 May 2020 – Birmingham

Mental health awareness for managers – 13 May 2020 – Cardiff

Tenancies and licences – 13 May 2020 – London

Managing for the first time – navigating the first six months – 14 May 2020 – Liverpool

Making scrutiny work – workshop for involved residents and resident involvement staff – 19 May 2020 – London

The move to UC – plan to get it right – 19 May 2020 – Colchester

Void repairs masterclass – avoid empty promises – 19 May 2020 – Manchester

Values into action – High quality written responses to complaints – 20 May 2020 – Liverpool

Dealing with mental health issues, substance abuse, suicidal and challenging behaviour – 21 May 2020 – Birmingham

Effective complaint handling – 21 May 2020 – London

Rent first – negotiation and debt collection workshop – 21 May 2020 – Edinburgh

Stress is all around us – learn how to manage it effectively – 26 May 2020 – Manchester

 

June 2020

Assertiveness – the art of communicating what you want – 2 June 2020 – Manchester

HR for the non-HR specialist – 2 June 2020 – Cambridge

Working effectively with hoarders – 2 June 2020 – Birmingham

Condensation, damp and mould – causes, cures and the courts – 3 June 2020 – Leeds

Project management bootcamp – how to deliver a successful project – 3 June 2020 – Cardiff

Communal area and block inspections – what you need to know – 4 June 2020 – London

Now, that’s what I call income management!… Income management masterclass 2020 – 4 June 2020 – Bristol

Managing for the first time – navigating the first six months – 9 June 2020 – Colchester

People skills for project managers – 9 June 2020 – Newcastle

Dealing with mental health issues, substance abuse, suicidal and challenging behaviour – 10 June 2020 – Manchester

Introduction to leases and recovery of service charges – 10 June 2020 – Cardiff

Tenancy fraud – 11 June 2020 – Bristol

Introduction to social housing – 16 June 2020 – Birmingham

Social media for organisations – 16 June 2020 – London

The complete works of Universal Credit – 16 June 2020 – Telford

Setting service charges and maximising income – a practical workshop – 17 June 2020 – Manchester

Team leader intensive two-day workshop – 17 & 18 June 2020 – Birmingham

Project management bootcamp – how to deliver a successful project – 18 June 2020 – London

Stress is all around us – learn how to manage it effectively – 18 June 2020 – London

Shared ownership – 23 June 2020 – Bristol

Sustaining and managing a tenancy: mental health, mental capacity and hoarding – 23 June 2020 – Southampton

The amazing workplace – 23 June 2020 – Peterborough

Gone but not forgotten – managing former tenant debt – 24 June 2020 – Liverpool

Housing management law update – 24 June 2020 – London

Common building defects and failures for technical and non-technical staff – 25 June 2020 – Liverpool

Now, that’s what I call income management!… Income management masterclass 2020 – 25 June 2020 – Manchester

Managing conflict, confrontation and challenging behaviour – 30 June 2020 – Newcastle

Sustaining and managing a tenancy: mental health, mental capacity and hoarding – 30 June 2020 – Leeds

 

July 2020

Asset management masterclass – 1 July 2020 – Newcastle

Gone but not forgotten – managing former tenant debt – 1 July 2020 – Doncaster

Housing management law update – 2 July 2020 – Manchester

Setting service charges and maximising income – a practical workshop – 2 July 2020 – Cardiff

Introduction to social housing – 7 July 2020 – London

People skills for project managers – 7 July 2020 – Cardiff

The complete works of Universal Credit – 7 July 2020 – Bristol

Excellence in procurement and contract management – 8 July 2020 – Manchester

Gone but not forgotten – managing former tenant debt – 8 July 2020 – Cardiff

Writing better reports – 9 July 2020 – Manchester

Now, that’s what I call income management!… Income management masterclass 2020 – 14 July 2020 – London

Right to Buy and Right to Acquire – 14 July 2020 – Bristol

Tenancy fraud – 15 July 2020 – Peterborough

Now, that’s what I call income management!… Income management masterclass 2020 – 16 July 2020 – Doncaster

Repairs – maintenance, schedules of rates and ordering repairs for non-technical staff – 16 July 2020 – Birmingham

Now, that’s what I call income management!… Income management masterclass 2020 – 22 July 2020 – Birmingham

Making scrutiny work – workshop for involved residents and resident involvement staff – 28 July 2020 – Manchester

Solutions for tricky housing management issues – 29 July 2020 – Birmingham

Shared ownership – 30 July 2020 – Birmingham