All public training

View all public training

Below is a full list of all of our upcoming training.
Jump to each month by using the links below.

May | June | July | August | September | October | November | December

May 

Middle managers – intensive skills workshop – 23 May 2022 – Live virtual 

Managing for the first time – team leader and managers – 24 May 2022 – Live virtual training - SOLD OUT!

Condensation, damp and mould – causes, cures and the courts – 24 May 2022 – Live virtual training

Universal Credit – what you need to know now – 24 May 2022 – Live virtual training

Gone but not forgotten – managing former tenant debt – 24 & 25 May 2022 – Live virtual  training 

Making your leasehold service work for you – 26 May 2022 – Live virtual training 

Homes (Fitness for Human Habitation) Act 2018 and housing disrepair – 26 May 2022 – Live virtual training 

Health & Safety - The Five Fundamentals – 26 May 2022 – Live virtual training

Getting your Equality Impact Assessment right – 27 May 2022 – Live virtual

Property and site inspection for non-technical staff – 31 May 2022 – Live virtual training

Setting service charges and maximising income – a practical workshop – 31 May 2022 – Live virtual training

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June

Unlocking construction – basic techniques for non-technical staff – 1 June 2022 – Live virtual training

Team leader and manager refresher – 7 June 2022 – Live virtual training 

Audience engagement - how authentic storytelling can build trust and amplify shared goals – 7 June 2022 – Live virtual training

The basics of plumbing, waste and drainage for non-technical staff – 8 June 2022 – Live virtual training

Performance management – getting it right – 8 June 2022 – Live virtual training

The Social Housing White Paper: Training for engaged residents and staff – 9 June 2022 – Live virtual training

Solutions for tricky housing management issues – 9 June 2022 – Live virtual training

The essentials of housing association finance – for non-finance experts and those new to the sector – 9 June 2022 – Live virtual training

Asset management masterclass – 9 June 2022 – Live virtual training

The Managed Migration process – 9 June 2022 – Live virtual training

Financially vulnerable – 14 June 2022 – Live virtual training

Intro to Smartphone filming – 14 June 2022 – Live virtual training

The Building Safety Act 2022 – 14 June 2022 – Live virtual training

Anti money laundering – 15 June 2022 – Live virtual training

Housing management law update – 15 June 2022 – Live virtual training

Excellence in procurement and contract management – 16 June 2022 – Live virtual training

Writing better reports – 16 June 2022 – Live virtual training

An introduction to HHSRS and housing standards – 17 June 2022 – Live virtual training

Introduction to housing management – 21 June 2022 – Live virtual training

Right to Buy and Right to Acquire – 21 June 2022 – Live virtual training – SOLD OUT!

How to run brilliant and inclusive virtual meetings – 22 June 2022 – Live virtual training

Safeguarding children and adults at risk – 22 June 2022 – Live virtual training

How to effectively tackle anti-social behaviour (ASB) – 23 June 2022 – Live virtual training

Common building defects and failures for technical and non-technical staff – 23 June 2022 – Live virtual training

Dealing with mental health issues, substance abuse, suicidal and challenging behaviour – face to face and over the phone – 28 June 2022 – Live virtual training 

Customer journey mapping workshop – 28 June 2022 – Live virtual training 

Advanced housing finance – for non-finance experts and those new to the sector – 28 June 2022 – Live virtual training

Additional financial support for tenants – 28 June 2022 – Live virtual training 

Tenancies and licences – 29 June 2022 – Live virtual training

Motivating teams – find the spark – 29 June 2022 – Live virtual training

If not now, when? – Procrastination and other time-wasters – 30 June 2022 – Live virtual training

How to develop from manager to leader – 30 June 2022 – Live virtual training

Values into action – High quality written responses to complaints – 30 June 2022 – Live virtual training

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July

Professional boundaries – 1 July 2022 – Live virtual training

Developing your confidence – helping you to succeed – 4 July 2022 – Live virtual training

Project management bootcamp – how to deliver a successful project – 5 July 2022 – Live virtual training

The Building Safety Act 2022 – 5 July 2022 – Live virtual training

Managing conflict, confrontation and challenging behaviour – 6 July 2022 – Live virtual training

S.20 consultation – how to do it correctly so you can recover the costs of repairs and improvements from leaseholders and tenants – 6 July 2022 – Live virtual training

Homes (Fitness for Human Habitation) Act 2018 and housing disrepair – 6 July 2022 – Live virtual training

Sustaining and managing a tenancy: mental health, mental capacity and hoarding – 6 July 2022 – Live virtual training

Condensation, damp and mould – causes, cures and the courts – 7 July 2022 – Live virtual training

Domestic abuse awareness – looking behind closed doors – 7 July 2022 – Live virtual training

Tenancies; the pitfalls of ending a tenancy; common scenarios and what to do – 7 July 2022 – Live virtual training

Collecting with care 2022 – Mental health, housing income and rent arrears – 8 July 2022 – Live virtual training

Introduction to social housing – 12 July 2022 – Live virtual training

Communal area and block inspections – what you need to know – 12 July 2022 – Live virtual training

Managing poor performance – 12 July 2022 – Live virtual training

Shared ownership - Background to SO, development, sales and management – 12 & 13 July 2022 – Live virtual training

Inclusive behaviours – 13 July 2022 – Live virtual training

Where strategy meets projects – how to bridge the gap – 13 July 2022 – Live virtual training

Void repairs masterclass – avoid empty promises – 13 July 2022 – Live virtual training

First steps into management – sink or swim! – 14 July 2022 – Live virtual training

Working effectively with hoarders – 14 July 2022 – Live virtual training

Introduction to social housing law – 19 July 2022 – Live virtual training 

Making scrutiny work – workshop for involved residents and resident involvement staff – 19 July 2022 – Live virtual training

Introduction to leases and recovery of service charges – 19 July 2022 – Live virtual training

Universal Credit – what you need to know now – 19 July 2022 – Live virtual training

Assertiveness – the art of communicating what you want – 20 July 2022 – Live virtual training

Case preparation and preparing for court – 21 July 2022 – Live virtual training

Property and site inspection for non-technical staff – 21 July 2022 – Live virtual training

Disability matters – 22 July 2022 – Live virtual training

People skills for project managers – 26 July 2022 – Live virtual training 

Setting service charges and maximising income – a practical workshop – 27 July 2022 – Live virtual training

Motivational interviewing – 28 July 2022 – Live virtual training

Tenancy management – the essential guide for housing officers – 28 July 2022 – Live virtual training

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August

Introduction to housing management – 2 August 2022 – Live virtual training

Unlocking construction – basic techniques for non-technical staff – 2 August 2022 – Live virtual training

Communication skills masterclass – 2 August 2022 – Live virtual training

Making your leasehold service work for you – 3 August 2022 – Live virtual training

Customer service: Telephone and digital interactions – 4 August 2022 – Live virtual training

Fire safety for Responsible Persons (IFSM Accredited) (England and Wales) – 8 August 2022 – Live virtual training

Advanced hoarding – working with hoarders – 9 August 2022 – Live virtual training

Unconscious bias – awareness programme – 9 August 2022 – Live virtual training

How to effectively tackle anti-social behaviour (ASB) – 10 August 2022 – Live virtual training

Financially vulnerable – 11 August 2022 – Live virtual training 

Motivating teams – find the spark – 16 August 2022 – Live virtual training 

The Building Safety Act 2022 – 16 August 2022 – Live virtual training

Universal Credit in action: Taking it to the next level – 18 August 2022 – Live virtual training 

Health & Safety - The Five Fundamentals – 18 August 2022 – Live virtual training

How possession proceedings work in the county court – 23 August 2022 – Live virtual training

Right to Buy and Right to Acquire – 23 August 2022 – Live virtual training

Understanding your customer and the experience they need – 23 August 2022 – Live virtual training

Void repairs masterclass – avoid empty promises – 24 August 2022 – Live virtual training

Challenging stigma and stereotypes – 24 August 2022 – Live virtual training

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September 

First steps into management – sink or swim! – 7 September 2022 – Live virtual  training

Hybrid working fundamentals - video conferencing with confidence – 7 September 2022 – Live virtual  training

Anti money laundering – 7 September 2022 – Live virtual  training

Asset management masterclass – 8 September 2022 – Live virtual  training

Introduction to the Legionella Responsible Person – 9 September 2022 – Live virtual  training

Plan, prioritise, adapt – 13 September 2022 – Live virtual training

Audience engagement - how authentic storytelling can build trust and amplify shared goals – 13 September 2022 – Live virtual training

Lone working and home visits – keeping employees safe (updated for Covid-19) – 14 September 2022 – Live virtual training

Writing better reports – 14 September 2022 – Live virtual training

The Building Safety Act 2022 – 14 September 2022 – Live virtual training

S.20 consultation – how to do it correctly so you can recover the costs of repairs and improvements from leaseholders and tenants – 15 September 2022 – Live virtual training

Condensation, damp and mould for non-technical officers – 15 September 2022 – Live virtual training

Safeguarding children and adults at risk – 16 September 2022 – Live virtual training

Shared ownership - Background to SO, development, sales and management – 20 & 21 September 2022 – Live virtual training

Dealing with mental health issues, substance abuse, suicidal and challenging behaviour – face to face and over the phone – 21 September 2022 – Live virtual training

Domestic abuse awareness – looking behind closed doors – 22 September 2022 – Live virtual training

What your Managers Really Need to Know about Managing People – 22 September, 20 October, 17 November and 8 December 2022 – Live virtual training

Intro to Smartphone filming – 26 September 2022 – Live virtual training

Setting service charges and maximising income – a practical workshop – 27 September 2022 – Live virtual training

Repairs diagnostic questioning – a masterclass for non-technical housing officers – 27 September 2022 – Live virtual training

Tenancies; the pitfalls of ending a tenancy; common scenarios and what to do – 28 September 2022 – Live virtual training

Customer journey mapping workshop – 28 September 2022 – Live virtual training

Smartphone filming masterclass – 28 September 2022 – Live virtual training

Values into action – High quality written responses to complaints – 28 September 2022 – Live virtual training

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October

RIDDOR 2013 (including Covid-19 reporting) – 3 October 2022 – Live virtual training

Professional boundaries – 3 October 2022 – Live virtual training

Collecting with care 2022 – Mental health, housing income and rent arrears – 4 October 2022 – Live virtual training 

Sustaining and managing a tenancy: mental health, mental capacity and hoarding – 4 October 2022 – Live virtual training 

The essentials of housing association finance – for non-finance experts and those new to the sector – 4 October 2022 – Live virtual training 

Condensation, damp and mould – causes, cures and the courts – 5 October 2022 – Live virtual training

Right to Buy and Right to Acquire – 6 October 2022 – Live virtual training

Introduction to fire safety and fire warden duties (IFSM Accredited) – Scotland – 10  October 2022 – Live virtual training

How possession proceedings work in the county court – 11 October 2022 – Live virtual  training 

Rent First: Positive conversations to maximise income, help people and prevent homelessness – 11 & 12 October 2022 – Live virtual training 

Managing poor performance – 12 October 2022 – Live virtual  training 

Void repairs masterclass – avoid empty promises – 13 October 2022 – Live virtual training 

How to effectively tackle anti-social behaviour (ASB) – 17 October 2022 – Live virtual training

Working effectively with hoarders – 18 October 2022 – Live virtual training

Motivating teams – find the spark – 18 October 2022 – Live virtual training

Introduction to leases and recovery of service charges – 18 October 2022 – Live virtual training

Universal Credit – what you need to know now – 20 October 2022 – Live virtual training

Case preparation and preparing for court – 25 October 2022 – Live virtual training

Advanced housing finance – for non-finance experts and those new to the sector –  25 October 2022 – Live virtual training

Common building defects and failures for technical and non-technical staff –  25 October 2022 – Live virtual training

The new Debt Respite Scheme for housing providers –  25 October 2022 – Live virtual training

Excellence in procurement and contract management –  27 October 2022 – Live virtual training

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November 

Gone but not forgotten – managing former tenant debt – 1 & 2 November 2022 – Live virtual training

Writing better reports – 2 November 2022 – Live virtual training

Communication skills masterclass – 3 November 2022 – Live virtual training

Customer service: Telephone and digital interactions – 3 November 2022 – Live virtual training

S.20 consultation – how to do it correctly so you can recover the costs of repairs and improvements from leaseholders and tenants – 3 November 2022 – Live virtual training

Introduction to social housing law – 8 November 2022 – Live virtual training

MIST 2022… Maximising Income, Sustaining Tenancies – 8 & 9 November 2022 – Live virtual training

Making your leasehold service work for you – 9 November 2022 – Live virtual training

Lone working and home visits – keeping employees safe (updated for Covid-19) – 10 November 2022 – Live virtual training

First steps into management – sink or swim! – 10 November 2022 – Live virtual training

Fire safety for Responsible Persons (IFSM Accredited) (England and Wales) – 14 November  2022 – Live virtual training

Financially vulnerable – 15 November  2022 – Live virtual training

Shared ownership - Background to SO, development, sales and management – 15 & 16 November  2022 – Live virtual training

The Building Safety Act 2022 – 16 November  2022 – Live virtual training

Condensation, damp and mould for non-technical officers – 17 November  2022 – Live virtual training

Disability matters – 21 November  2022 – Live virtual training

Setting service charges and maximising income – a practical workshop – 22 November  2022 – Live virtual training

Advanced hoarding – working with hoarders – 23 November 2022 – Live virtual training 

Unconscious bias – awareness programme – 23 November  2022 – Live virtual training

Values into action – High quality written responses to complaints – 23 November  2022 – Live virtual training

How possession proceedings work in the county court – 29 November  2022 – Live virtual training

Customer journey mapping workshop – 29 November  2022 – Live virtual training

Rent First: Positive conversations to maximise income, help people and prevent homelessness – 29 & 30 November 2022 – Live virtual training

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December

Sustaining and managing a tenancy: mental health, mental capacity and hoarding – 1 December 2022 – Live virtual training

Case preparation and preparing for court – 1 December 2022 – Live virtual training

Right to Buy and Right to Acquire – 1 December 2022 – Live virtual training

Motivating teams – find the spark – 2 December 2022 – Live virtual training

Introduction to fire safety and fire warden duties (IFSM Accredited) – England – 5 December 2022 – Live virtual training

Anti money laundering – 5 December 2022 – Live virtual training

Collecting with care 2022 – Mental health, housing income and rent arrears – 6 December 2022 – Live virtual training

Dealing with mental health issues, substance abuse, suicidal and challenging behaviour – face to face and over the phone – 6 December 2022 – Live virtual training

Audience engagement - how authentic storytelling can build trust and amplify shared goals – 6 December 2022 – Live virtual training

Safeguarding children and adults at risk – 6 December 2022 – Live virtual training

How to effectively tackle anti-social behaviour (ASB) – 7 December 2022 – Live virtual training

Intro to Smartphone filming – 7 December 2022 – Live virtual training

Introduction to leases and recovery of service charges – 7 December 2022 – Live virtual training

Condensation, damp and mould – causes, cures and the courts – 7 December 2022 – Live virtual training

Understanding your customer and the experience they need – 8 December 2022 – Live virtual training

Smartphone filming masterclass – 8 December 2022 – Live virtual training

Asset management masterclass – 8 December 2022 – Live virtual training

Managing an agile workforce – 8 December 2022 – Live virtual training

Domestic abuse awareness – looking behind closed doors – 8 December 2022 – Live virtual training

Universal Credit in action: Taking it to the next level – 8 December 2022 – Live virtual training

Hybrid working fundamentals - video conferencing with confidence – 12 December 2022 – Live virtual training

Motivational interviewing – 13 December 2022 – Live virtual training

Void repairs masterclass – avoid empty promises – 13 December 2022 – Live virtual training

Repairs diagnostic questioning – a masterclass for non-technical housing officers – 15 December 2022 – Live virtual training

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In-house footer

Did you know that all our training courses can be run in-house? Train up to 16 people for one price and make your training budget go further.
We also offer bespoke training to suit your requirements. For more information, please email Anna Pattison at [email protected]