All public training

View all public training

August 2020

Motivational interviewing – 11 August 2020 – Live virtual training

S.20 consultation – how to do it correctly so you can recover the costs of repairs and improvements from leaseholders and tenants – 11 August 2020 – Live virtual training

Communication skills masterclass – 12 August 2020 – Live virtual training

Governance in the virtual world (Scotland) – 12 August 2020 – Live virtual training

Managing an agile workforce – 12 August 2020 – Live virtual training

Now, that’s what I call income management!… Income management masterclass 2020 – 12 August 2020 – Live virtual training

Setting service charges and maximising income – a practical workshop – 13 August 2020 – Live virtual training

A practical workshop on nudge theory – 18 August 2020 – Live virtual training – SOLD OUT!

Governance in the virtual world (Wales) – 18 August 2020 – Live virtual training

Managing for the first time – team leader and managers – 25 & 26 August 2020 – Live virtual training

Covid-19: Road to recovery workshop – What next for income management and tenancy sustainment? – 26 August 2020 – Live virtual training

Dealing with mental health issues, substance abuse, suicidal and challenging behaviour – 26 August 2020 – Live virtual training

Electrical safety workshop – electrical safety in social housing (England) – 26 August 2020 – Live virtual training

A practical, interactive workshop on effective complaints management – 27 August 2020 – Live virtual training – SOLD OUT!

 

September 2020

Introduction to social housing – 1 September 2020 – Live virtual training

Gone but not forgotten – managing former tenant debt – 2 September 2020 – Live virtual training

Introduction to leases and recovery of service charges – 2 September 2020 – Live virtual training

Shared ownership – 3 September 2020 – Live virtual training

Building habits – how to break them down and rebuild them – 7 September 2020 – Live virtual training

Fire safety toolbox – session one: Fire safety awareness – 7 September 2020 – Live virtual training

Communal area and block inspections – what you need to know – 8 September 2020 – Live virtual training

Managing risks for line managers – 8 September 2020 – Live virtual training

Advanced hoarding – working with hoarders – 9 September 2020 – Live virtial training

Everything you need to be a fantastic people manager in 12 hours (module 1) – 9 September 2020 – Live virtual training

Leadership at every level – how to be influential – 10 September 2020 – Live virtual training

Project management bootcamp – how to deliver a successful project – 10 September 2020 – Live virtual training – SOLD OUT!

Women in work – keeping focused on your career during a time of uncertainty – 11 September 2020 – Live virtual training

Fire safety toolbox – session two: Fire doors – 14 September 2020 – Live virtual training

Condensation, damp and mould – causes, cures and the courts – 15 September 2020 – Live virtual training

Measuring the value of resident involvement – 15 September 2020 – Live virtual training

Using nudge theory to engage customers – 15 September 2020 – Live virtual training

Managing an agile workforce – 16 September 2020 – Live virtual training

HR for the non-HR specialist – 17 September 2020 – Live virtual training

Team leader and manager refresher – 17 September 2020 – Live virtual training

Values into action – High quality written responses to complaints – 17 September 2020 – Live virtual training

Influencing and negotiating for a win-win – 18 September 2020 – Live virtual training

Fire safety toolbox – session three: Fire stopping and compartmentation – 21 September 2020 – Live virtual training

Everything you need to be a fantastic people manager in 12 hours (module 2) – 22 September 2020 – Live virtual training

Void repairs masterclass – avoid empty promises – 22 September 2020 – Live virtual training

Working effectively with hoarders – 23 September 2020 – Live virtual training

Social media for organisations – 23 September 2020 – Live virtual training

Ending assured and assured shorthold tenancies during the pandemic – 24 September 2020 – Live virtual training

Unlocking construction – basic techniques for non-technical staff – 24 September 2020 – Live virtual training

Regulation explained – 24 September 2020 – Live virtual training

Fire safety toolbox – session four: Fire safety equipment – 28 September 2020 – Live virtual training

Legionella awareness for scheme managers – 28 September 2020 – Live virtual training

Managing conflict, confrontation and challenging behaviour – 29 September 2020 – Live virtual training

Repairs diagnostic questioning – a masterclass for non-technical housing officers – 29 September 2020 – Live virtual training

Disciplinary and grievance appeals for boards/executives – 30 September 2020 – Live virtual training

 

October 2020

Professional boundaries – 1 October 2020 – Live virtual training

Rent First: Positive conversations to maximise income, help people and prevent homelessness – 1 & 2 October 2020 – Live virtual training

A practical workshop on nudge theory – 5 October 2020 – Live virtual training

Fire safety toolbox – session five: Fire safety on construction sites – 5 October 2020 – Live virtual training

Effective complaint handling – 6 October 2020 – Live virtual training

Everything you need to be a fantastic people manager in 12 hours (module 3) – 6 October 2020 – Live virtual training

S.20 consultation – how to do it correctly so you can recover the costs of repairs and improvements from leaseholders and tenants – 7 October 2020 – Live virtual training

Writing better reports – 7 October 2020 – Live virtual training

Advanced hoarding – working with hoarders – 8 October 2020 – Live virtual training

Having difficult conversations – handle them well, be more effective – 8 October 2020 – Live virtual training

Rent First: Positive conversations to maximise income, help people and prevent homelessness – 8 & 9 October 2020 – Live virtual training – SOLD OUT!

Introduction to the Legionella Responsible Person – 12 October 2020 – Live virtual training

Dealing with mental health issues, substance abuse, suicidal and challenging behaviour – 13 October 2020 – Live virtual training

Introduction to social housing – 13 October 2020 – Live virtual training

Common building defects and failures for technical and non-technical staff – 13 October 2020 – Live virtual training

Excellence in procurement and contract management14 October 2020 – Live virtual training

Customer service – making a difference – 15 October 2020 – Live virtual training

Managing for the first time – team leader and managers – 15 October 2020 – Live virtual training

Setting service charges and maximising income – a practical workshop – 15 October 2020 – Live virtual training

Electrical safety workshop – electrical safety in social housing (England) – 19 October 2020 – Live virtual training

Everything you need to be a fantastic people manager in 12 hours (module 4) – 20 October 2020 – Live virtual training

Repairs diagnostic questioning – a masterclass for non-technical housing officers – 20 October 2020 – Live virtual training

Sustaining and managing a tenancy: mental health, mental capacity and hoarding – 20 October 2020 – Live virtual training

Gone but not forgotten – managing former tenant debt – 21 October 2020 – Live virtual training

Project management bootcamp – how to deliver a successful project – 21 October 2020 – Live virtual training

Communal area and block inspections – what you need to know – 22 October 2020 – Live virtual training

Right to Buy and Right to Acquire – 22 October 2020 – Live virtual training

Safeguarding children and adults at risk – 23 October 2020 – Live virtual training

Calmness = Effectiveness: 5 steps to a stress-free effective work style – 26 October 2020 – Live virtual training

Let’s talk money – having effective money conversations with tenants and leaseholders – 27 October 2020 – Live virtual training

The amazing workplace – 27 October 2020 – Live virtual training

Motivational interviewing – 28 October 2020 – Live virtual training

 

November 2020

A practical, interactive workshop on effective complaints management – 2 November 2020 – Live virtual training

Unconscious bias – awareness programme – 2 November 2020 – Live virtual training

Introduction to social housing – 3 November 2020 – Live virtual training

People skills for project managers – 3 November 2020 – Live virtual training

The essentials of housing finance – for non-finance experts and those new to the sector – 3 November 2020 – Live virtual training

Unlocking construction – basic techniques for non-technical staff – 3 November 2020 – Live virtual training

Team leader and manager refresher – 4 November 2020 – Live virtual training

Shared ownership – 4 November 2020 – Live virtual training

Introduction to leases and recovery of service charges – 5 November 2020 – Live virtual training

Recruiting made simple – 5 November 2020 – Live virtual training

Leadership at every level – how to be influential – 9 November 2020 – Live virtual training

Condensation, damp and mould – causes, cures and the courts – 10 November 2020 – Live virtual training

Values into action – High quality written responses to complaints – 10 November 2020 – Live virtual training

Advanced hoarding – working with hoarders – 11 November 2020 – Live virtual training

Domestic abuse awareness – looking behind closed doors – 11 November 2020 – Live virtual training

Project management essentials – 11 November 2020 – Live virtual training

Now, that’s what I call income management!… Income management masterclass 2020 – 12 November 2020 – Live virtual training

Islamic awareness – 12 November 2020 – Live virtual training

Managing for the first time – team leader and managers – 18 November 2020 – Live virtual training

Feedback – the single most important skill in self development – 19 November 2020 – Live virtual training

Gambling awareness – everything you need to know about this growing problem – 19 November 2020 – Live virtual training

Gone but not forgotten – managing former tenant debt – 19 November 2020 – Live virtual training

HR for the non-HR specialist – 19 November 2020 – Live virtual training

Become an exceptional project manager – two-day course – 24 & 25 November 2020 – Live virtual training

Making scrutiny work – workshop for involved residents and resident involvement staff – 24 November 2020 – Live virtual training

Property and site inspection for non-technical staff – 24 November 2020 – Live virtual training

Now, that’s what I call income management!… Income management masterclass 2020 – 26 November 2020 – Live virtual training

Advanced housing finance – for non-finance experts and those new to the sector – 26 November 2020 – Live virtual training

 

December 2020

Project management bootcamp – how to deliver a successful project – 1 December 2020 – Live virtual training

S.20 consultation – how to do it correctly so you can recover the costs of repairs and improvements from leaseholders and tenants – 1 December 2020 – Live virtual training

Dealing with mental health issues, substance abuse, suicidal and challenging behaviour – 2 December 2020 – Live virtual training

Effective complaint handling – 2 December 2020 – Live virtual training

Right to Buy and Right to Acquire – 2 December 2020 – Live virtual training

Building habits – how to break them down and rebuild them – 3 December 2020 – Live virtual training

Setting service charges and maximising income – a practical workshop – 3 December 2020 – Live virtual training

Hate crime – kick it into touch – 4 December 2020 – Live virtual training

Having difficult conversations – handle them well, be more effective – 7 December 2020 – Live virtual training

Writing better reports – 7 December 2020 – Live virtual training

Communal area and block inspections – what you need to know – 8 December 2020 – Live virtual training

Managing conflict, confrontation and challenging behaviour – 8 December 2020 – Live virtual training

Shared ownership – 8 December 2020 – Live virtual training

Motivational interviewing – 9 December 2020 – Live virtual training

Team leader and manager refresher – 9 December 2020 – Live virtual training

Social media for organisations – 10 December 2020 – Live virtual training

Excellence in procurement and contract management10 December 2020 – Live virtual training

Safeguarding children and adults at risk – 11 December 2020 – Live virtual training

Introduction to social housing – 15 December 2020 – Live virtual training

 

February 2021

Gone but not forgotten – managing former tenant debt – 10 February 2021 – Liverpool

Gone but not forgotten – managing former tenant debt – 16 February 2021 – Doncaster

Now, that’s what I call income management!… Income management masterclass 2021 – 17 February 2021 – Doncaster

Gone but not forgotten – managing former tenant debt – 23 February 2021 – Cardiff

In-house footer

Did you know that all our training courses can be run in-house? Train up to 16 people for one price and make your training budget go further.
We also offer bespoke training to suit your requirements. For more information, please email Anna Pattison at anna.pattison@hqnetwork.co.uk