View all in-house training

  1. Access and abandonment

  2. Amazing workplaces

  3. Anti-social behaviour (ASB) and how to tackle it – a masterclass

  4. ASB – possession or injunction?

  5. Assertiveness – the art of communicating what you want

  6. Asset management masterclass

  7. Behaviour - understand the impact of yours and others - 'Insightful you'

  8. British Sign Language - an introduction for housing staff

  9. Coaching - the manager as coach

  10. Commercial skills – Developing a commercial perspective – an introduction to commercial skills and market environments

  11. Communal area and block inspections – what you need to know

  12. Communicating with older people

  13. Communication skills masterclass

  14. Complaints - High quality written responses to complaints - values into action

  15. Complaints: Effective complaint handling

  16. Conflict, confrontation and challenging behaviour – managing it

  17. Customer journey mapping

  18. Customer service is where it starts – The New Deal for Social Housing

  19. Customer service training - the complete customer service workshop

  20. Damp: Condensation, damp and mould – causes, cures and the courts

  21. Deafness - an understanding for housing staff

  22. Dementia awareness

  23. Development basics for Boards and Committees

  24. Development – Navigating the development maze

  25. Digital transformation keys to success

  26. Disability matters

  27. Disciplinary and grievance appeals for boards/executives

  28. Domestic abuse awareness – looking behind closed doors

  29. Drug and alcohol awareness

  30. Electrical safety workshop – electrical safety in social housing (England)

  31. Emotional intelligence - developing it

  32. Equality and diversity: Professional boundaries

  33. Equality and diversity: Safeguarding adults at risk

  34. Finance – The essentials of housing association finance – for non-finance experts and those new to the sector

  35. Fire safety awareness course – for everyone working in social housing

  36. Fire safety for managers working in social housing – 1 day course

  37. Fire safety: IFSM-accredited Fire Risk Assessment for general needs, sheltered and extra care accommodation (three-day course)

  38. Fire: Person-centred fire risk assessment

  39. Gambling awareness – everything you need to know about this growing problem

  40. Hate crime – kick it into touch

  41. HHSRS - implications for social landlords

  42. Hoarding advanced - working with hoarders

  43. Hoarding: Working effectively with hoarders

  44. Homelessness – Tackling homelessness reduction – the impact of the Homelessness Reduction Act 2017

  45. Housing case law update

  46. Housing disrepair claims - preventing them

  47. Housing law - a basic survival guide

  48. Housing law - advanced

  49. Housing management law update

  50. Housing management: Solutions for tricky housing management issues

  51. Housing policy – Government housing policy masterclass

  52. HR for the non-HR specialist

  53. Human Resources and Organisational Development support service

  54. Illegal eviction

  55. Income management masterclass... Now, that’s what I call income management!

  56. Income management training: Gone but not forgotten – managing former tenant debt

  57. Investigative interviewing masterclass - one-day workshop

  58. Investigative interviewing masterclass - two-day workshop

  59. Islamic awareness

  60. Leadership styles

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