View all in-house training

  1. Access and abandonment

  2. Amazing workplaces

  3. Annual reports: Getting to grips with annual reports

  4. Anti-social behaviour (ASB) and how to tackle it – a masterclass

  5. ASB – possession or injunction?

  6. Assertiveness – the art of communicating what you want

  7. Asset management masterclass

  8. Behaviour - understand the impact of yours and others - 'Insightful you'

  9. British Sign Language - an introduction for housing staff

  10. Calmness = Effectiveness: 5 steps to a stress-free effective work style – half-day course

  11. Coaching - the manager as coach

  12. Coaching: HQN coaching package

  13. Coaching: HQN individual coaching

  14. Commercial skills – Developing a commercial perspective – an introduction to commercial skills and market environments

  15. Communal area and block inspections – what you need to know

  16. Communicating with older people

  17. Communication skills masterclass

  18. Complaints - High quality written responses to complaints - values into action

  19. Complaints: A practical, interactive workshop on effective complaints management – half-day course

  20. Complaints: Effective complaint handling

  21. Conflict, confrontation and challenging behaviour – managing it

  22. Conversations: Having difficult conversations – handle them well, be more effective – half-day course

  23. Coronavirus and benefits

  24. Covid-19: Road to recovery workshop

  25. Customer service is where it starts – The New Deal for Social Housing

  26. Customer service – making a difference

  27. Damp: Condensation, damp and mould – causes, cures and the courts

  28. Damp: Introduction to damp diagnostic tools and equipment – how to make best use of them

  29. Deafness - an understanding for housing staff

  30. Decision making and problem solving – half-day course

  31. Dementia awareness

  32. Development basics for Boards and Committees

  33. Development – Navigating the development maze

  34. Digital transformation keys to success

  35. Disability matters

  36. Disciplinary and grievance appeals for boards/executives

  37. Domestic abuse awareness – looking behind closed doors

  38. Drug and alcohol awareness

  39. Electrical safety workshop – electrical safety in social housing (England)

  40. Emotional intelligence - developing it

  41. Equality and diversity: Professional boundaries

  42. Equality and diversity: Safeguarding adults at risk

  43. Feedback – the single most important skill in self development – half-day course

  44. Finance – The essentials of housing association finance – for non-finance experts and those new to the sector

  45. Fire safety awareness course – for everyone working in social housing

  46. Fire safety for managers working in social housing – 1 day course

  47. Fire safety: IFSM-accredited Fire Risk Assessment for general needs, sheltered and extra care accommodation (three-day course)

  48. Fire: Person-centred fire risk assessment

  49. Focus: How to stay focused, remain connected and keep up productivity – half-day course

  50. Gambling awareness – everything you need to know about this growing problem

  51. GDPR – two years on

  52. Governance in the virtual world – half-day course

  53. Habits: Building habits – how to break them down and rebuild them – half-day course

  54. Hate crime – kick it into touch

  55. HHSRS - implications for social landlords

  56. Hoarding advanced - working with hoarders

  57. Hoarding: Working effectively with hoarders

  58. Homelessness – Tackling homelessness reduction – the impact of the Homelessness Reduction Act 2017

  59. Housing case law update

  60. Housing disrepair claims - preventing them

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