View all in-house training

  1. Abusive and controlling relationships – understanding them – half-day course

  2. Access and abandonment

  3. Amazing workplaces

  4. Annual reports: Getting to grips with annual reports

  5. Anti-social behaviour (ASB) – How to effectively tackle it

  6. Assertiveness – the art of communicating what you want

  7. Asset management masterclass

  8. Audience engagement – how authentic storytelling can build trust and amplify shared goals

  9. Behaviour - understand the impact of yours and others - 'Insightful you'

  10. British Sign Language - an introduction for housing staff

  11. Building safety – getting ahead of the game – half-day course

  12. Calmness = Effectiveness: 5 steps to a stress-free effective work style – half-day course

  13. Case preparation and preparing for court

  14. Coaching - the manager as coach

  15. Coaching: HQN coaching package

  16. Coaching: HQN individual coaching

  17. Collecting with care 2021 – Mental health, housing income and rent arrears – Half-day course

  18. Commercial skills – Developing a commercial perspective – an introduction to commercial skills and market environments

  19. Communal area and block inspections – what you need to know

  20. Communicating with older people

  21. Communication skills masterclass

  22. Complaints - High quality written responses to complaints - values into action

  23. Complaints: A practical, interactive workshop on effective complaints management – half-day course

  24. Complaints: Effective complaint handling

  25. Conflict, confrontation and challenging behaviour – managing it

  26. Conversations: Having difficult conversations – handle them well, be more effective – half-day course

  27. Coronavirus and benefits

  28. Covid-19: Road to recovery workshop

  29. Customer experience: Understanding your customer and the experience they need

  30. Customer journey mapping workshop – half-day course

  31. Customer service: Telephone and digital interactions

  32. Damp: Condensation, damp and mould for non-technical officers

  33. Damp: Condensation, damp and mould – causes, cures and the courts

  34. Damp: Introduction to damp diagnostic tools and equipment – how to make best use of them – one-day course

  35. Deafness - an understanding for housing staff

  36. Debt: The new Debt Respite Scheme for housing providers – half-day course

  37. Decision making and problem solving – half-day course

  38. Dementia awareness

  39. Developing your confidence – helping you to succeed – half-day course

  40. Development basics for Boards and Committees

  41. Development – Navigating the development maze

  42. Disability matters

  43. Disciplinary and grievance appeals for boards/executives

  44. Domestic abuse awareness – looking behind closed doors

  45. Drug and alcohol awareness

  46. Effectiveness: Five techniques that will increase your effectiveness in lockdown – half-day course

  47. Electrical safety workshop – electrical safety in social housing (England)

  48. Emotional intelligence - developing it

  49. Equality and diversity: Professional boundaries

  50. Equality and diversity: Safeguarding adults at risk

  51. Equality Impact Assessment: Getting your Equality Impact Assessment right – half-day course

  52. Feedback – the single most important skill in self development – half-day course

  53. Finance – Advanced housing finance – for non-finance experts and those new to the sector – Half-day course

  54. Finance – The essentials of housing association finance – for non-finance experts and those new to the sector – Half-day course

  55. Financially vulnerable – half-day course

  56. Fire safety and fire warden duties (IFSM Accredited) – an introduction – half-day course

  57. Fire safety for Responsible Persons (IFSM Accredited) (England and Wales) – half-day course

  58. Fire safety toolbox series

  59. Gambling awareness – everything you need to know about this growing problem

  60. GDPR – a brave new world – half-day course

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