View all in-house training
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Access and abandonment
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Amazing workplaces
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Annual reports: Getting to grips with annual reports
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Anti-social behaviour (ASB) and how to tackle it – a masterclass
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ASB – possession or injunction?
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Assertiveness – the art of communicating what you want
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Asset management masterclass
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Behaviour - understand the impact of yours and others - 'Insightful you'
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British Sign Language - an introduction for housing staff
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Coaching - the manager as coach
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Commercial skills – Developing a commercial perspective – an introduction to commercial skills and market environments
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Communal area and block inspections – what you need to know
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Communicating with older people
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Communication skills masterclass
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Complaints - High quality written responses to complaints - values into action
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Complaints: Effective complaint handling
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Conflict, confrontation and challenging behaviour – managing it
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Customer journey mapping
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Customer service is where it starts – The New Deal for Social Housing
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Customer service: The connected service programme – making customer service extraordinary
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Damp: Condensation, damp and mould – causes, cures and the courts
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Deafness - an understanding for housing staff
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Dementia awareness
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Development basics for Boards and Committees
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Development – Navigating the development maze
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Digital transformation keys to success
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Disability matters
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Disciplinary and grievance appeals for boards/executives
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Domestic abuse awareness – looking behind closed doors
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Drug and alcohol awareness
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Electrical safety workshop – electrical safety in social housing (England)
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Emotional intelligence - developing it
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Equality and diversity: Professional boundaries
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Equality and diversity: Safeguarding adults at risk
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Finance – The essentials of housing association finance – for non-finance experts and those new to the sector
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Fire safety awareness course – for everyone working in social housing
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Fire safety for managers working in social housing – 1 day course
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Fire safety: IFSM-accredited Fire Risk Assessment for general needs, sheltered and extra care accommodation (three-day course)
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Fire: Person-centred fire risk assessment
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Gambling awareness – everything you need to know about this growing problem
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GDPR – 18 months on
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Hate crime – kick it into touch
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HHSRS - implications for social landlords
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Hoarding advanced - working with hoarders
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Hoarding: Working effectively with hoarders
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Homelessness – Tackling homelessness reduction – the impact of the Homelessness Reduction Act 2017
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Housing case law update
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Housing disrepair claims - preventing them
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Housing law - a basic survival guide
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Housing law - advanced
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Housing management law update
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Housing management: Solutions for tricky housing management issues
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Housing policy – Government housing policy masterclass
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HR for the non-HR specialist
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Human Resources and Organisational Development support service
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Illegal eviction
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Income management masterclass... Now, that’s what I call income management!
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Income management training: Gone but not forgotten – managing former tenant debt
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Investigative interviewing masterclass - one-day workshop
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Investigative interviewing masterclass - two-day workshop