View all in-house training

  1. Access and abandonment

  2. Amazing workplaces

  3. Anti-social behaviour (ASB) and how to tackle it – a masterclass

  4. ASB – possession or injunction?

  5. Assertiveness – the art of communicating what you want

  6. Asset management masterclass

  7. Behaviour - understand the impact of yours and others - 'Insightful you'

  8. British Sign Language - an introduction for housing staff

  9. Coaching - the manager as coach

  10. Commercial skills – Developing a commercial perspective – an introduction to commercial skills and market environments

  11. Communicating with older people

  12. Communication skills masterclass

  13. Complaint and abusive contact handling workshop

  14. Complaints - High quality written responses to complaints - values into action

  15. Complaints: Effective complaint handling

  16. Conflict, confrontation and challenging behaviour – managing it

  17. Customer journey mapping

  18. Customer service is where it starts – The New Deal for Social Housing

  19. Customer service, complaints and abusive contact handling masterclass

  20. Damp: Condensation, damp and mould – causes, cures and the courts

  21. Deafness - an understanding for housing staff

  22. Dementia awareness

  23. Development basics for Boards and Committees

  24. Development – Navigating the development maze

  25. Digital transformation keys to success

  26. Disability matters

  27. Disciplinary and grievance appeals for boards/executives

  28. Domestic abuse awareness – looking behind closed doors

  29. Drug and alcohol awareness

  30. Electrical safety workshop – electrical safety in social housing (England)

  31. Emotional intelligence - developing it

  32. Equality and diversity: Professional boundaries

  33. Equality and diversity: Safeguarding adults at risk

  34. Fire safety awareness course – for everyone working in social housing

  35. Fire safety for managers working in social housing – 1 day course

  36. Fire safety: IFSM-accredited Fire Risk Assessment for general needs, sheltered and extra care accommodation (three-day course)

  37. Fire: Person-centred fire risk assessment

  38. Gambling awareness – everything you need to know about this growing problem

  39. Hate crime – kick it into touch

  40. HHSRS - implications for social landlords

  41. Hoarding advanced - working with hoarders

  42. Hoarding: Working effectively with hoarders

  43. Homelessness – Tackling homelessness reduction – the impact of the Homelessness Reduction Act 2017

  44. Housing case law update

  45. Housing disrepair claims - preventing them

  46. Housing law - a basic survival guide

  47. Housing law - advanced

  48. Housing management law update

  49. Housing policy – Government housing policy masterclass

  50. HR for the non-HR specialist

  51. Human Resources and Organisational Development support service

  52. Illegal eviction

  53. Income management masterclass... Now, that’s what I call income management!

  54. Income management training: Gone but not forgotten – managing former tenant debt

  55. Investigative interviewing masterclass - one-day workshop

  56. Investigative interviewing masterclass - two-day workshop

  57. Islamic awareness

  58. Leadership styles

  59. Leasehold – Making your leasehold service work for you

  60. Leases and recovery of service charges - an introduction

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