View all in-house training

  1. Access and abandonment

  2. Amazing workplaces

  3. Annual reports: Getting to grips with annual reports

  4. Anti-social behaviour (ASB) and how to tackle it – a masterclass

  5. ASB – possession or injunction?

  6. Assertiveness – the art of communicating what you want

  7. Asset management masterclass

  8. Behaviour - understand the impact of yours and others - 'Insightful you'

  9. British Sign Language - an introduction for housing staff

  10. Coaching - the manager as coach

  11. Commercial skills – Developing a commercial perspective – an introduction to commercial skills and market environments

  12. Communal area and block inspections – what you need to know

  13. Communicating with older people

  14. Communication skills masterclass

  15. Complaints - High quality written responses to complaints - values into action

  16. Complaints: Effective complaint handling

  17. Conflict, confrontation and challenging behaviour – managing it

  18. Customer journey mapping

  19. Customer service is where it starts – The New Deal for Social Housing

  20. Customer service: The connected service programme – making customer service extraordinary

  21. Damp: Condensation, damp and mould – causes, cures and the courts

  22. Deafness - an understanding for housing staff

  23. Dementia awareness

  24. Development basics for Boards and Committees

  25. Development – Navigating the development maze

  26. Digital transformation keys to success

  27. Disability matters

  28. Disciplinary and grievance appeals for boards/executives

  29. Domestic abuse awareness – looking behind closed doors

  30. Drug and alcohol awareness

  31. Electrical safety workshop – electrical safety in social housing (England)

  32. Emotional intelligence - developing it

  33. Equality and diversity: Professional boundaries

  34. Equality and diversity: Safeguarding adults at risk

  35. Finance – The essentials of housing association finance – for non-finance experts and those new to the sector

  36. Fire safety awareness course – for everyone working in social housing

  37. Fire safety for managers working in social housing – 1 day course

  38. Fire safety: IFSM-accredited Fire Risk Assessment for general needs, sheltered and extra care accommodation (three-day course)

  39. Fire: Person-centred fire risk assessment

  40. Gambling awareness – everything you need to know about this growing problem

  41. GDPR – 18 months on

  42. Hate crime – kick it into touch

  43. HHSRS - implications for social landlords

  44. Hoarding advanced - working with hoarders

  45. Hoarding: Working effectively with hoarders

  46. Homelessness – Tackling homelessness reduction – the impact of the Homelessness Reduction Act 2017

  47. Housing case law update

  48. Housing disrepair claims - preventing them

  49. Housing law - a basic survival guide

  50. Housing law - advanced

  51. Housing management law update

  52. Housing management: Solutions for tricky housing management issues

  53. Housing policy – Government housing policy masterclass

  54. HR for the non-HR specialist

  55. Human Resources and Organisational Development support service

  56. Illegal eviction

  57. Income management masterclass... Now, that’s what I call income management!

  58. Income management training: Gone but not forgotten – managing former tenant debt

  59. Investigative interviewing masterclass - one-day workshop

  60. Investigative interviewing masterclass - two-day workshop

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