View all in-house training
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Access and abandonment
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Amazing workplaces
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Annual reports: Getting to grips with annual reports
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Anti-social behaviour (ASB) – How to effectively tackle it
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Assertiveness – the art of communicating what you want
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Asset management masterclass
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Behaviour - understand the impact of yours and others - 'Insightful you'
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British Sign Language - an introduction for housing staff
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Calmness = Effectiveness: 5 steps to a stress-free effective work style – half-day course
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Coaching - the manager as coach
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Coaching: HQN coaching package
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Coaching: HQN individual coaching
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Collecting with care 2020 – Mental health, housing income and rent arrears – Half-day course
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Commercial skills – Developing a commercial perspective – an introduction to commercial skills and market environments
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Communal area and block inspections – what you need to know
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Communicating with older people
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Communication skills masterclass
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Complaints - High quality written responses to complaints - values into action
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Complaints: A practical, interactive workshop on effective complaints management – half-day course
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Complaints: Effective complaint handling
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Conflict, confrontation and challenging behaviour – managing it
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Conversations: Having difficult conversations – handle them well, be more effective – half-day course
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Coronavirus and benefits
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Covid-19: Road to recovery workshop
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Customer service – making the most of your telephone and digital interactions
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Damp: Condensation, damp and mould – causes, cures and the courts
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Damp: Introduction to damp diagnostic tools and equipment – how to make best use of them
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Deafness - an understanding for housing staff
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Debt: The new Debt Respite Scheme for housing providers – half-day course
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Decision making and problem solving – half-day course
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Dementia awareness
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Developing your confidence – helping you to succeed – half-day course
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Development basics for Boards and Committees
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Development – Navigating the development maze
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Disability matters
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Disciplinary and grievance appeals for boards/executives
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Domestic abuse awareness – looking behind closed doors
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Drug and alcohol awareness
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Effectiveness: Five techniques that will increase your effectiveness in lockdown – half-day course
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Electrical safety workshop – electrical safety in social housing (England)
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Emotional intelligence - developing it
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Engaging and motivating your remote project team – half day course
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Equality and diversity: Professional boundaries
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Equality and diversity: Safeguarding adults at risk
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Feedback – the single most important skill in self development – half-day course
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Finance – Advanced housing finance – for non-finance experts and those new to the sector – Half-day course
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Finance – The essentials of housing association finance – for non-finance experts and those new to the sector – Half-day course
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Fire safety and fire warden duties (IFSM Accredited) – an introduction – half-day course
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Fire safety awareness course – for everyone working in social housing
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Fire safety for managers working in social housing – 1 day course
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Fire safety for Responsible Persons (IFSM Accredited) (England and Wales) – half-day course
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Fire safety: IFSM-accredited Fire Risk Assessment for general needs, sheltered and extra care accommodation (three-day course)
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Fire: Person-centred fire risk assessment
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Gambling awareness – everything you need to know about this growing problem
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GDPR – two years on
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Governance in the virtual world – half-day course
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Governance: The governance and financial viability standard explained – half-day course
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Habits: Building habits – how to break them down and rebuild them – half-day course
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Hate crime – kick it into touch
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HHSRS - implications for social landlords