View all in-house training

  1. Access and abandonment

  2. Amazing workplaces

  3. Anti-social behaviour (ASB) and how to tackle it – a masterclass

  4. ASB – possession or injunction?

  5. Assertiveness – the art of communicating what you want

  6. Asset management masterclass

  7. Behaviour - understand the impact of yours and others - 'Insightful you'

  8. British Sign Language - an introduction for housing staff

  9. Coaching - the manager as coach

  10. Commercial skills – Developing a commercial perspective – an introduction to commercial skills and market environments

  11. Communicating with older people

  12. Communication skills masterclass

  13. Complaints - High quality written responses to complaints - values into action

  14. Complaints: Effective complaint handling

  15. Conflict, confrontation and challenging behaviour – managing it

  16. Customer journey mapping

  17. Customer service is where it starts – The New Deal for Social Housing

  18. Damp: Condensation, damp and mould – causes, cures and the courts

  19. Deafness - an understanding for housing staff

  20. Dementia awareness

  21. Development basics for Boards and Committees

  22. Development – Navigating the development maze

  23. Digital transformation keys to success

  24. Disability matters

  25. Disciplinary and grievance appeals for boards/executives

  26. Domestic abuse awareness – looking behind closed doors

  27. Drug and alcohol awareness

  28. Emotional intelligence - developing it

  29. Equality and diversity: Professional boundaries

  30. Equality and diversity: Safeguarding adults at risk

  31. Finance – The essentials of housing association finance – for non-finance experts and those new to the sector

  32. Fire safety awareness course – for everyone working in social housing

  33. Fire safety for managers working in social housing – 1 day course

  34. Fire safety: IFSM-accredited Fire Risk Assessment for general needs, sheltered and extra care accommodation (three-day course)

  35. Fire: Person-centred fire risk assessment

  36. Gambling awareness – everything you need to know about this growing problem

  37. Hate crime – kick it into touch

  38. HHSRS - implications for social landlords

  39. Hoarding advanced - working with hoarders

  40. Hoarding: Working effectively with hoarders

  41. Homelessness – Tackling homelessness reduction – the impact of the Homelessness Reduction Act 2017

  42. Housing case law update

  43. Housing disrepair claims - preventing them

  44. Housing law - a basic survival guide

  45. Housing law - advanced

  46. Housing management law update

  47. Housing management: Solutions for tricky housing management issues

  48. Housing policy – Government housing policy masterclass

  49. HR for the non-HR specialist

  50. Human Resources and Organisational Development support service

  51. Illegal eviction

  52. Income management masterclass... Now, that’s what I call income management!

  53. Income management training: Gone but not forgotten – managing former tenant debt

  54. Investigative interviewing masterclass - one-day workshop

  55. Investigative interviewing masterclass - two-day workshop

  56. Islamic awareness

  57. Leadership styles

  58. Leasehold – Making your leasehold service work for you

  59. Leases and recovery of service charges - an introduction

  60. Legionella Awareness (Qualification) – Level 2 Award – one day course

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