Universal Credit: The problem areas and the practical solutions – one day course

This next level up builds on the lessons learned from our Complete works of Universal Credit training course.

Universal Credit: The problem areas and the practical solutions – one day course

Universal Credit: The problem areas and the practical solutions – one day course It focuses on the common problem areas of UC and explores the practical resolutions that staff can use working with tenants on UC.

You will learn:

  • Who’s missing out?
  • What to do about missing elements, wrong amounts, non-dependants
  • What can be done about closed new claims and delays
  • Problems for those in work and how to overcome them – no/reduced wages, getting back to work/starting work, late payment of wages
  • Problems for self-employed and how to overcome them – no income, SEISS lump sum payment, surplus earnings, PAYE earnings and reclaims 
  • Work related requirements and sanctions and how to deal with them
  • Resolving a problem via a complaint, mandatory reconsideration, appeal or the Independent Case Examiner
  • Overpayments and how to deal with them.

Alison Markantonis

Income management Alison Markantonis

Alison Markantonis is an experienced welfare benefits, financial capability and employment skills practitioner, who has worked successfully in the affordable housing and benefits sector for the last 27 years. She has worked with many housing and support organisations and brings her extensive experience to specialise in demystifying the benefits system, money management and employability skills training for both frontline staff and tenants. Her approach is participative and interactive, using case studies and her own experience to take the complex, and make it not only simple, but also applicable.

training track record

HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package, please contact us by emailing training@hqnetwork.co.uk