Universal Credit refresher – Half day or full day

We have come a long way since the introduction of Universal Credit in 2013, and the Department for Works and Pensions (DWP) have ironed out many ‘wrinkles’ from their ‘test and learn’ approach along the way.

Universal credit refresher – Half day or full day

Universal Credit refresher However, as the Universal Credit rollout rapidly gathers pace, organisations are experiencing large increases in the number of tenants claiming Universal Credit; for some going from under 100 claimants to over 400 claimants in just one month!

Now is the time to put Universal Credit firmly in the forefronts of staff’s minds with a ‘refresher and update’ to key changes.

You will learn:

  • The latest on the roll-out of Universal Credit
  • Tenants likely to be affected and when
  • Reminder of the key differences between legacy benefits and Universal Credit
  • Update to the recent key changes to processes and rules.
Who should attend:

All frontline staff, officers, team leaders and managers who need to ensure that they are up to date on this vital topic. The training assumes a prior knowledge of Universal Credit.

Alison Markantonis

Income management Alison Markantonis

Alison Markantonis is an experienced welfare benefits, financial capability and employment skills practitioner, who has worked successfully in the affordable housing and benefits sector for the last 27 years. She has worked with many housing and support organisations and brings her extensive experience to specialise in demystifying the benefits system, money management and employability skills training for both frontline staff and tenants. Her approach is participative and interactive, using case studies and her own experience to take the complex, and make it not only simple, but also applicable.

training track record

HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package, please contact us by emailing training@hqnetwork.co.uk