Universal Credit 2020: the essential guide to furlough, redundancy and self-isolation – 2.5 hour course

This course is the essential guide for frontline workers who need to know what is available to tenants (customers) during self-isolation, sickness, furlough and redundancy. It will help you to deal with customer queries and provide support through these uncertain times.

Universal Credit 2020: the essential guide to furlough, redundancy and self-isolation – 2.5 hour course

Universal Credit 2020: the essential guide to furlough, redundancy and self-isolation Many more people are facing financial instability, uncertainty and hardship. There is confusion about entitlement. There are new rules and new forms of support. And there are fewer resources available to go to for independent welfare rights advice.

You will learn:

  • What benefits to claim if tenants are unable to work due to isolation or sickness
  • The rules on claiming new self-isolation payments for workers on UC
  • What happens when furlough ends and you can’t work
  • The rules on claiming new job support scheme to replace furlough
  • What’s available for the self-employed
  • What benefit to claim if tenants are made redundant
  • How redundancy payments affect UC.

Alison Markantonis

Income management Alison Markantonis

Alison Markantonis is an experienced welfare benefits, financial capability and employment skills practitioner, who has worked successfully in the affordable housing and benefits sector for the last 27 years. She has worked with many housing and support organisations and brings her extensive experience to specialise in demystifying the benefits system, money management and employability skills training for both frontline staff and tenants. Her approach is participative and interactive, using case studies and her own experience to take the complex, and make it not only simple, but also applicable.

training track record

HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package, please contact us by emailing training@hqnetwork.co.uk