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Frequently asked questions - Training and events
Go to the events page and click onto the event which you wish to attend. At the bottom of the page is the booking form. Complete this and one of our events team will process your booking.
How do I book onto a public training course?
Go to the public training page and click onto the course you wish to attend. At the bottom of the page is the booking form. Complete this and one of our training team will process your booking.
Do we need a PO number?
The simple answer is ‘no’. You can provide a PO number if you want/if your organisation uses them.
Can I pay by card?
Yes. Call our team on 01904 557150 with your card and billing information to hand. Our payment system also needs an email address for the receipt – so if you want it sent straight to your accounts department, please have their email address handy.
Where’s the venue?
Once a venue is confirmed the event page will be updated with a Google Map of the location.
We always aim for venues close to major transport hubs – for example, in Manchester we try to make sure venues are a 15-minute walk from Piccadilly or Victoria train station.
Are there still spaces?
Should a date sell out, the page will be updated with a red sold out banner. The booking form will also be removed from the page. If it’s still on the page, the event is still available for booking.
Events and training are also updated when they are nearly sold out, so you know when they’re reaching their capacity.
I can’t confirm delegates yet. Can I still book?
The simple answer is ‘yes’. When completing the booking form say that the attendees will be confirmed later, and we can process the booking without the delegate names.
I can’t make it on this date, but I am interested in attending the course. What can I do?
If there is another date currently available for the course it’ll be linked above the booking form. If there are currently no other dates available, email email@example.com and we’ll add you to the interest list, notifying you when more dates become available.
We are members of HQN and are entitled to free places. Are we able to use these at this event?
If you’d like to know if you’re entitled to a free place or, how many free places you’ve got left, please email firstname.lastname@example.org.
I’ve booked a place and can no longer attend. What do I do?
There are a few options.
- You can cancel your place
- We need your cancellation in writing which HQN will acknowledge. If you cancel 28 day before the event, you will receive a full refund. 15-27 days you will receive a refund of 50%, while 14 days and under is unfortunately non-refundable.
- Give your place to a colleague
- If you’ve a colleague who is able to attend the event, then please send an email to email@example.com. Remember to include the event name, date and location, and the name, job title, email address and contact number of the replacement delegate. We’ll then confirm the change with you.
I am interested in a training course, but have a number of staff who would find it useful. What can I do?
We can bring the course to you! To organise the course inhouse please email firstname.lastname@example.org or call us on 01904 557150.