Toolkits

The latest toolkits to help develop your capabilities and be consistent with sector approaches.

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Total results: 15
Format Status Title Description Size Download
docx Current File size: 3MB Published Date: 21/09/2020
xlsx Current File size: 80KB Published Date: 21/09/2020
docx Current File size: 7MB Published Date: 21/09/2020
pdf Current File size: 282KB Published Date: 20/07/2020
docx Current File size: 925KB Published Date: 14/02/2020
docx Current File size: 793KB Published Date: 20/09/2019
xlsx Current We all want to deliver excellent customer service, but often we miss the opportunity to make use of a valuable source of feedback to improve our services. Is your complaints management process helping deliver better services? Is it improving customer satisfaction? Is it contributing to your value for money agenda? Use this toolkit to help you answer these questions. File size: 427KB Published Date: 16/09/2019
docx Current File size: 939KB Published Date: 08/08/2019
xlsx Current File size: 227KB Published Date: 20/02/2019
docx Current We are pleased to present the updated RIEN income management toolkit. It is designed to help RIEN members to plan and implement improvements to their income management service. File size: 937KB Published Date: 23/01/2019
docx Current Following on from the recent research into financial inclusion by RIEN the Financial Inclusion Toolkit has now been updated for 2014/15. File size: 1008KB Published Date: 23/01/2019
xlsx Current File size: 221KB Published Date: 23/01/2019
xlsx Current File size: 209KB Published Date: 23/01/2019
xlsx Current File size: 87KB Published Date: 10/08/2018
doc Current We are pleased to introduce a new resource exclusively for RIEN members. Our new pre tenancy self-assessment is designed to help housing providers to plan and implement improvements to the pre-tenancy phase of their income management service. File size: 529KB Published Date: 12/05/2016
Total results: 15