The latest toolkits to help develop your capabilities and be consistent with sector approaches.

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Format Status Title Description Size Download
xlsx Current File size: 87KB Published Date: 10/08/2018
docx Current File size: 3MB Published Date: 17/05/2018
pdf Current File size: 137KB Published Date: 17/08/2017
xlsx Current We all want to deliver excellent customer service, but often we miss the opportunity to make use of a valuable source of feedback to improve our services. Is your complaints management process helping deliver better services? Is it improving customer satisfaction? Is it contributing to your value for money agenda? Use this toolkit to help you answer these questions. File size: 288KB Published Date: 19/01/2017
doc Current We are pleased to introduce a new resource exclusively for RIEN members. Our new pre tenancy self-assessment is designed to help housing providers to plan and implement improvements to the pre-tenancy phase of their income management service. File size: 529KB Published Date: 12/05/2016
pdf Current We are pleased to present the updated RIEN income management toolkit. It is designed to help RIEN members to plan and implement improvements to their income management service. File size: 686KB Published Date: 17/09/2015
xls Current This Rent Loss model has been designed by GatleyConsult Ltd + HQN Ltd to be used as a tool in order to identify the impact of the welfare reforms File size: 136KB Published Date: 10/07/2015
pdf Current Following on from the recent research into financial inclusion by RIEN the Financial Inclusion Toolkit has now been updated for 2014/15. File size: 591KB Published Date: 13/11/2014