Toolkits

Toolkits to help you with your day to day operations.

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Total results: 4
Format Status Title Description Size Download
xlsx Current We all want to deliver excellent customer service, but often we miss the opportunity to make use of a valuable source of feedback to improve our services. Is your complaints management process helping deliver better services? Is it improving customer satisfaction? Is it contributing to your value for money agenda? Use this toolkit to help you answer these questions. File size: 427KB Published Date: 12/12/2018
xlsx Current File size: 36KB Published Date: 05/11/2018
xlsx Current File size: 94KB Published Date: 20/09/2018
xlsx Current File size: 86KB Published Date: 28/02/2018
Total results: 4