Toolkits and guides
Key guidance and toolkits to help you develop your expertise and capabilities.
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| Format | Status | Title | Description | Size | Download | |
|---|---|---|---|---|---|---|
| docx | Current | Toolkit: GDPR (Word) – updated for 2020 | File size: 2MB | Published Date: 15/01/2020 | Download | |
| xlsx | Current | Toolkit: Complaints (Excel) | We all want to deliver excellent customer service, but often we miss the opportunity to make use of a valuable source of feedback to improve our services. Is your complaints management process helping deliver better services? Is it improving customer satisfaction? Is it contributing to your value for money agenda? Use this toolkit to help you answer these questions. | File size: 427KB | Published Date: 16/09/2019 | Download |
| docx | Current | Toolkit: Homelessness and rough sleeping strategy (Word) | File size: 872KB | Published Date: 21/03/2019 | Download | |
| docx | Current | Toolkit: Homelessness review (Word) | File size: 874KB | Published Date: 21/03/2019 | Download | |
| xlsx | Current | Toolkit: Homelessness and rough sleeping strategy (Excel) | File size: 210KB | Published Date: 21/03/2019 | Download | |
| xlsx | Current | Toolkit: Homelessness review (Excel) | File size: 213KB | Published Date: 21/03/2019 | Download | |
| docx | Current | Toolkit: Rural housing (Word) | File size: 998KB | Published Date: 03/10/2018 | Download | |
| xlsx | Current | Toolkit: Rural housing (Excel) | File size: 89KB | Published Date: 24/09/2018 | Download | |
| xlsx | Current | Toolkit: Older people housing strategy – May 2018 (Excel) | File size: 86KB | Published Date: 11/06/2018 | Download | |
| xlsx | Current | Toolkit: Developing a housing strategy – March 2018 (Excel) | File size: 6MB | Published Date: 15/03/2018 | Download | |
| xlsx | Current | Toolkit: Homelessness prevention checklist – developing a toolkit for preventing homelessness (Excel) | The Homelessness Reduction Act 2017 gained Royal Assent on 27 April, in the final hours before Parliament was dissolved. The Act places new responsibilities on local authorities in England (LAs) to provide advice and assistance to prevent homelessness, regardless of priority need, at an earlier stage. | File size: 3MB | Published Date: 08/02/2018 | Download |
| xlsx | Current | Toolkit: Private Rented Sector – January 2018 (Excel) | File size: 91KB | Published Date: 31/01/2018 | Download | |
| docx | Current | Toolkit: Enabling (Word) | This new Strategic Excellence Network (SEN) toolkit replaces the previous HQN enabling checklist which many enabling services have previously used to assess their performance. It covers a wider range of work areas, reflecting the more complex environment in which many teams now operate. | File size: 529KB | Published Date: 27/06/2017 | Download |
Total results: 13
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