Toolkits

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Total results: 6
Format Status Title Description Size Download
xlsx Current We all want to deliver excellent customer service, but often we miss the opportunity to make use of a valuable source of feedback to improve our services. Is your complaints management process helping deliver better services? Is it improving customer satisfaction? Is it contributing to your value for money agenda? Use this toolkit to help you answer these questions. File size: 427KB Published Date: 16/09/2019
docx Current File size: 736KB Published Date: 11/06/2018
docx Current This toolkit looks at personal safety, and focuses particularly on the safety of customer facing and lone working staff within the housing sector. It is intended to provide advice and guidance for managers of staff who undertaking home visits to clients, but will also provide useful information for others within the sector. File size: 3MB Published Date: 17/05/2018
docx Current File size: 3MB Published Date: 16/05/2018
xlsx Current File size: 80KB Published Date: 01/05/2018
docx Current File size: 1MB Published Date: 29/03/2018
Total results: 6

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