Toolkits

Practical, regularly updated toolkits to help you assess your services and identify improvements

Media browser

Total results: 3
Format Status Title Description Size Download
xlsx Current We all want to deliver excellent customer service, but often we miss the opportunity to make use of a valuable source of feedback to improve our services. Is your complaints management process helping deliver better services? Is it improving customer satisfaction? Is it contributing to your value for money agenda? Use this toolkit to help you answer these questions. File size: 427KB Published Date: 12/12/2018
xlsm Current Shared practice toolkit: Housing Involvement Spreadsheet 2017-18 – Dacorum Borough Council Dacorum Borough Council's shared practice document. File size: 78KB Published Date: 25/07/2017 Download
pdf Current This toolkit has been kindly provided by Residents' Network member, Radian, following on from the phone-in on recruiting and retaining volunteers. File size: 378KB Published Date: 15/09/2015
Total results: 3