Toolkits
Our toolkits act as a step-by-step guide on key aspects of service delivery.
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| Format | Status | Title | Description | Size | Download | |
|---|---|---|---|---|---|---|
| docx | Current | Toolkit: Consumer standards | File size: 3MB | Published Date: 03/09/2020 | Download | |
| Current | Fact sheet: Domestic violence, Whole Housing Approach Project | File size: 282KB | Published Date: 20/07/2020 | Download | ||
| Current | Timeline: The HQN housing association finance timeline | File size: 184KB | Published Date: 17/04/2020 | Download | ||
| docx | Current | Toolkit: GDPR (Word) – updated for 2020 | File size: 2MB | Published Date: 15/01/2020 | Download | |
| xlsx | Current | Toolkit: Complaints (Excel) | We all want to deliver excellent customer service, but often we miss the opportunity to make use of a valuable source of feedback to improve our services. Is your complaints management process helping deliver better services? Is it improving customer satisfaction? Is it contributing to your value for money agenda? Use this toolkit to help you answer these questions. | File size: 427KB | Published Date: 16/09/2019 | Download |
| docx | Current | Checklist: Mergers for Housing Associations (Word) | File size: 665KB | Published Date: 04/09/2019 | Download | |
| Current | Timeline: The HQN housing association finance timeline – updated May 2019 | File size: 180KB | Published Date: 17/05/2019 | Download | ||
| docx | Current | Toolkit: Brexit – updated for May 2019 (Word) | File size: 913KB | Published Date: 14/05/2019 | Download | |
| Current | Toolkit: Business transformation – the keys to success | File size: 5MB | Published Date: 21/03/2019 | Download | ||
| docx | Current | Toolkit: Homelessness and rough sleeping strategy (Word) | File size: 873KB | Published Date: 21/03/2019 | Download | |
| docx | Current | Toolkit: Homelessness review (Word) | File size: 874KB | Published Date: 21/03/2019 | Download | |
| xlsx | Current | Toolkit: Homelessness and rough sleeping strategy (Excel) | File size: 210KB | Published Date: 21/03/2019 | Download | |
| xlsx | Current | Toolkit: Homelessness review (Excel) | File size: 213KB | Published Date: 21/03/2019 | Download | |
| docx | Current | Toolkit: In-depth assessments – January 2019 edition (Word) | File size: 2MB | Published Date: 07/02/2019 | Download | |
| Current | Timeline: Welfare reform 2019 | File size: 191KB | Published Date: 24/01/2019 | Download | ||
| Current | Toolkit: HQN Governance toolkit 2018 | File size: 1MB | Published Date: 13/12/2018 | Download | ||
| docx | Current | Toolkit: HQN Governance toolkit 2018 (Word) | File size: 8MB | Published Date: 13/12/2018 | Download | |
| xlsx | Current | Checklist: Welfare reform – November 2018 (Excel) | File size: 79KB | Published Date: 27/11/2018 | Download | |
| Current | Toolkit: Form Follows Function 2018 | Form Follows Function is a toolkit for housing association boards to strategically assess how best to consider their vision and purpose. We see this as a box from which you can select the right spanner for the job, rather than a ‘how to’ guide. | File size: 846KB | Published Date: 23/02/2018 | Download | |
| xlsx | Current | Toolkit: Homelessness prevention checklist – developing a toolkit for preventing homelessness (Excel) | File size: 3MB | Published Date: 08/02/2018 | Download | |
| Current | Briefing: GDPR checklist – operational | File size: 709KB | Published Date: 06/12/2017 | Download | ||
| Current | Briefing: GDPR checklist – strategic | File size: 814KB | Published Date: 06/12/2017 | Download | ||
| xls | Current | Toolkit: HQN VfM toolkit 2016 (Excel) | Delivering and proving Value for money (VfM) is key to dealing with the current business challenges facing the housing sector. In addition in addition in order to achieve the requirements of self-assessment the regulators now expect housing providers to have: | File size: 377KB | Published Date: 05/10/2016 | Download |
| Current | Toolkit: Managing through change | Spending review, welfare reform, regulatory pressures, commercial imperatives and organisational change - they can all take their toll on personal stamina. This toolkit will help you manage the personal impact of change, and if you are a manager of others, to better support your colleagues. | File size: 384KB | Published Date: 19/11/2015 | Download |
Total results: 24
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