Toolkits and models
Practical, regularly updated toolkits to help you assess your services and identify improvements.
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| Format | Status | Title | Description | Size | Download | |
|---|---|---|---|---|---|---|
| xlsx | Current | Toolkit: Complaints (Excel) | We all want to deliver excellent customer service, but often we miss the opportunity to make use of a valuable source of feedback to improve our services. Is your complaints management process helping deliver better services? Is it improving customer satisfaction? Is it contributing to your value for money agenda? Use this toolkit to help you answer these questions. | File size: 427KB | Published Date: 16/09/2019 | Download |
| xlsx | Current | Toolkit: Estates management (Excel) | File size: 209KB | Published Date: 10/09/2019 | Download | |
| xlsx | Current | Toolkit: Void repairs – updated for May 2019 (Excel) | File size: 204KB | Published Date: 21/05/2019 | Download | |
| docx | Current | Toolkit: Brexit – updated for May 2019 (Word) | File size: 913KB | Published Date: 14/05/2019 | Download | |
| Current | Model: HQN’s Cost of Repairs Analysis Model (CRAM) | Let HQN’s model analyse your repairs costs for you | File size: 520KB | Published Date: 08/02/2019 | Download | |
| xlsx | Current | Toolkit: Asset Management Strategy (Excel) | We've had many requests for a back-to-basics checklist or guide to help you develop or review your asset management strategy. As such, we'd like to introduce you to a consultation version of a toolkit. | File size: 87KB | Published Date: 26/09/2018 | Download |
| xlsx | Current | Toolkit: Gas safety – updated May 2018 (Excel) | File size: 80KB | Published Date: 01/05/2018 | Download | |
| xlsx | Current | Toolkit: Aids and adaptations (Excel) | This is the fourth version of our aids and adaptations toolkit. The initial version was produced for HQN members in 2008. Positive feedback on the toolkit confirmed that it provided essential advice in an increasingly important service delivery area, so we have produced this revised edition to take account of new good practice, and the change in regulatory arrangements. | File size: 48KB | Published Date: 04/12/2016 | Download |
| Current | Guide: Development Procurement | The British Property Federation, Local Government Association and Local Partnerships have launched new guidance to help local authorities gain a better understanding of which tender procedure offers the best and speediest route for new developments. The new guidance will help organisation’s to better understand when “OJEU” rules apply and when they don’t. | File size: 109KB | Published Date: 23/09/2016 | Download |
Total results: 9