Toolkits and guides

Key guidance and toolkits to help you develop your expertise and capabilities.

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Format Status Title Description Size Download
docx Current File size: 998KB Published Date: 03/10/2018
xlsx Current File size: 89KB Published Date: 24/09/2018
xlsx Current File size: 86KB Published Date: 11/06/2018
xlsx Current File size: 6MB Published Date: 15/03/2018
xlsx Current The Homelessness Reduction Act 2017 gained Royal Assent on 27 April, in the final hours before Parliament was dissolved. The Act places new responsibilities on local authorities in England (LAs) to provide advice and assistance to prevent homelessness, regardless of priority need, at an earlier stage. File size: 3MB Published Date: 08/02/2018
xlsx Current File size: 91KB Published Date: 31/01/2018
pdf Current This new Strategic Excellence Network (SEN) toolkit replaces the previous HQN enabling checklist which many enabling services have previously used to assess their performance. It covers a wider range of work areas, reflecting the more complex environment in which many teams now operate. File size: 716KB Published Date: 27/06/2017
xlsx Current We all want to deliver excellent customer service, but often we miss the opportunity to make use of a valuable source of feedback to improve our services. Is your complaints management process helping deliver better services? Is it improving customer satisfaction? Is it contributing to your value for money agenda? Use this toolkit to help you answer these questions. File size: 288KB Published Date: 14/03/2017