Toolkits

Our toolkits act as a step-by-step guide on key aspects of service delivery.

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Total results: 24
Format Status Title Description Size Download
xlsx Current We all want to deliver excellent customer service, but often we miss the opportunity to make use of a valuable source of feedback to improve our services. Is your complaints management process helping deliver better services? Is it improving customer satisfaction? Is it contributing to your value for money agenda? Use this toolkit to help you answer these questions. File size: 427KB Published Date: 16/09/2019
docx Current File size: 665KB Published Date: 04/09/2019
pdf Current File size: 180KB Published Date: 17/05/2019
docx Current File size: 913KB Published Date: 14/05/2019
pdf Current File size: 5MB Published Date: 21/03/2019
docx Current File size: 872KB Published Date: 21/03/2019
docx Current File size: 874KB Published Date: 21/03/2019
xlsx Current File size: 210KB Published Date: 21/03/2019
xlsx Current File size: 213KB Published Date: 21/03/2019
docx Current File size: 2MB Published Date: 07/02/2019
pdf Current File size: 191KB Published Date: 24/01/2019
pdf Current File size: 1MB Published Date: 13/12/2018
docx Current File size: 8MB Published Date: 13/12/2018
xlsx Current File size: 79KB Published Date: 27/11/2018
pdf Current File size: 183KB Published Date: 07/06/2018
pdf Current Form Follows Function is a toolkit for housing association boards to strategically assess how best to consider their vision and purpose. We see this as a box from which you can select the right spanner for the job, rather than a ‘how to’ guide. File size: 846KB Published Date: 23/02/2018
xlsx Current File size: 3MB Published Date: 08/02/2018
pdf Current File size: 709KB Published Date: 06/12/2017
pdf Current File size: 814KB Published Date: 06/12/2017
xls Current Delivering and proving Value for money (VfM) is key to dealing with the current business challenges facing the housing sector. In addition in addition in order to achieve the requirements of self-assessment the regulators now expect housing providers to have: File size: 377KB Published Date: 05/10/2016
xlsx Current The refugee and migrant crisis once again raises issues about unconscious bias, prejudice, stereotyping and community cohesion. File size: 407KB Published Date: 06/07/2016
pdf Current The refugee and migrant crisis once again raises issues about unconscious bias, prejudice, stereotyping and community cohesion. File size: 282KB Published Date: 06/07/2016
pdf Current Spending review, welfare reform, regulatory pressures, commercial imperatives and organisational change - they can all take their toll on personal stamina. This toolkit will help you manage the personal impact of change, and if you are a manager of others, to better support your colleagues. File size: 384KB Published Date: 19/11/2015
xlsx Current Hardly a week goes by without reports over failures to safeguard children and vulnerable adults. Yet housing organisations are rarely mentioned. Does this mean housing has a clear bill of health? File size: 892KB Published Date: 29/10/2015
Total results: 24