The move to UC – plan to get it right (1 day)

The managed migration of claims from the legacy system is the next stage of Universal Credit rollout. 

The move to UC – plan to get it right (1 day)

The move to UC This will be a huge logistical task – contacting millions of people who may be receiving up to four different benefits, administered by three different agencies. And collecting all the additional information which may be needed to process claims. All this in order to ensure that legacy benefits are terminated seamlessly and do not leave clients without money, or overpayments.

The Universal Credit managed migration pilot gives us time to get ready for the challenges ahead.

DWP have expressed a strong commitment to working with social landlords as partners in a more formal role.

  • What will that partnership mean for landlords?
  • What are the key operational considerations for landlords?
  • What do landlords need to do to prepare effectively and make the best use of time and resources?

This course has been designed especially for this next most critical stage of the move to UC.

It will help you plan so that both your clients and staff are suitably prepared and ready to cope with the many challenges ahead.

Delegates will leave with a list of practical  ‘to do list’ covering everything from payment analysis to communication plans through to triaging clients.

This one day course will cover:

  • Predicting who is going to be affected and when – the different ways your clients can move to UC
  • Transitional Protection – who will/will not be financially protected and why this may fall short of the actual loss, when it stops, how rent increases will erode it
  • Examining the Pilot – the DWP ‘tests’ they have set themselves, what’s in place for vulnerable clients and the ‘Who Knows Me’ initiative
  • Understanding the key threats to you/your clients – the processes of moving on to UC for your client, who might drop out of the process due to lack of support, debt etc
  • Barriers and impact – what the biggest challenges for your client will be in claiming UC and how these can be addressed
  • Avoiding crisis management – what you can do in advance to prepare and minimise risk to protect:
    • rents 
    • homelessness
  • Planning, prioritising and resourcing – how to identify those tenants that will be most at risk and may require additional support.

Alison Markantonis

Income management Alison Markantonis

Alison Markantonis is an experienced welfare benefits, financial capability and employment skills practitioner, who has worked successfully in the affordable housing and benefits sector for the last 27 years. She has worked with many housing and support organisations and brings her extensive experience to specialise in demystifying the benefits system, money management and employability skills training for both frontline staff and tenants. Her approach is participative and interactive, using case studies and her own experience to take the complex, and make it not only simple, but also applicable.

training track record

HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package, please contact us by emailing