Testimonials

Event testimonial quotes

HQN Events

"Excellent conference thank you, and the host... well, out of this world. Amazing. Thanks again!"

The Residents’ Network annual conference 2021 – Repairing trust with residents

"It was a fantastic blend of different perspectives and expertise which can be transferred into my role and other similar roles."

The Housing Management Network Annual Conference 2021

"This has been an amazing conference and the panellists have all been fabulous. Thank you so much"

The Housing Management Network Annual Conference 2021

"Really liked the intensity of the sessions with the regular breaks, really kept me engaged. Longer sessions it can be harder to keep away from the day job. Thought the regular breaks worked really well."

Housing Strategy

"Wendy is a great presenter and engaging and lovely to see she has a great level of experience in Housing behind her teaching."

Housing Strategy

"My organisation is reviewing its business continuity plan and risk register in relation to cyber security and how we can improved our business defences in this area. The practical session was very useful and informative."

Be prepared – building business resilience against cyberattacks

"I found it really useful and finding out how other organisations are doing things."

Preparing for the Social Housing White Paper? Let HQN help you peer review your approach

"This was the best event I have done for ages. It was relaxed, informative and it was not over complicated."

Housing Ombudsman workshop: Drafting effective complaint responses and appropriate remedies

"I trust that HQN training and Events will always be relevant. up to date and concentrate on what matters. This looked like an ideal opportunity to refresh my knowledge and it was."

Do the right thing – embedding environmental and social impact into core business

"Very clear and well structured - as someone who came in with extremely limited knowledge of Equality Impact Assessments, I feel that I now have an understanding and will be feeding back to our senior management and directors to embed this in our processes."

Getting your Equality Impact Assessment right

Event testimonial quotes

HQN Training

"I really enjoyed this training. The group discussions worked well. Looking at avoiding negative words in communication, awareness of unconscious bias, developing the idea that good customer experience delivers a virtual circle of positivity - we are all winners with it. Self care - today was blue skies and sunshine- I loved standing on back step and taking 5 breaths of fresh air - I know I need to take better care of myself and will build this in.  Really positive group of people and Laura made everyone's contribution feel valued. Good pace and good breaks."

Customer Focus Training

“Inspirational and thought provoking session. lots of very useful and in depth information given.”

Communal area and block inspections

"Liked the interactive and dynamic nature of the course. Liked the break out rooms. Lots of time for discussion."

Customer Focus Training

"The resources that Tony has shared are comprehensive and I will find a fair bit in there to share with my Team. Tony is very knowledgeable, and informative. His enthusiasm is evident - that's always a bonus, especially with virtual training."

MIST 2021… Maximising Income, Sustaining Tenancies

"There was a really helpful over view to put into context and some helpful discussion with other providers.  Some helpful considerations to take forward in my own workplace."

The Social Housing White Paper - Training for engaged residents and staff

"I found the whole course very useful and thought provoking. The training confirmed what I already knew, that my reporting writing needs improving immensely. I am looking forward to receiving a copy of the slides and will use these for reference purposes when writing future reports and to justify the change in my report writing style."

Writing better reports

"Yes, I will be recommending that this training be bought in to allow more colleagues to attend so they can increase their knowledge."

Setting Service charges