Testimonials

Event testimonial quotes

HQN Events

"A good wide variety of topics being covered allowed choice to suit participants' needs. I learnt some new stuff today which is always good after a conference event."

The Housing Quality Network annual conference 2020: Back from the brink, Virtual conference, July 2020

"I thought the whole format worked really well, lots of short presentations was def good to keep engagement as it's easy to be distracted when doing these things from your desk, it will also good to be able to go back and listen later to things that I missed."

The Housing Quality Network annual conference 2020: Back from the brink, Virtual conference, July 2020

"Really useful session, very relevant to my day to day work and speakers were very knowledgeable and approachable. Lots of chances to ask questions and really concise answers provided. I found the references to specific cases that the HOS had dealt with particularly useful as examples of how landlords can improve and also where things went well."

Danielle
Housing Ombudsman workshop: Spotlight on repairs, Virtual workshop, July 2020

"I really enjoyed the session. The content was interesting and relevant to current issues. Experts were very generous with their time and knowledge and made sure they responded to all questions from participants."

Ben
Leasehold Summit 2020: The essential components of leasehold management, Virtual conference, June 2020

"I found it very informative. The presentations were excellent. Really varied in topic and lots to take away from the session."

Joanna
Saving tomorrow today: Social landlords and climate change, Virtual workshop, June 2020

"A brilliant course lots of helpful information and speakers knowledge was excellent highly recommended course"

Rachael
Collecting with care virtual workshop, June 2020

"I think it was set at the right pace for a virtual training the first I have undergone and I felt very comfortable and supported prior to the event and during. Well done"

Pauline
Housing Ombudsman workshop: Spotlight on repairs, Virtual workshop, June 2020

"Very interesting and good to hear from other providers, gives you a baseline to set some context you your won journey through CV19. Thought it was excellent."

Alison
Delivering digital services as the ‘new normal’, Virtual workshop, May 2020

"I thought it was an excellent approach to understanding the significance of actions and how they relate to judgements. Extremely useful webinar."

Dawn
Interactive health and safety sentencing hearing, Virtual workshop, May 2020

"This was without doubt the most constructive and insightful hour I have spent during the entire Covid-19 lockdown period. The content was absolutely outstanding in aiding participants to consider and understand the potential uses for the data packages. The CACI research into consumer impact of Covid-19 is an added bonus and I look forward to considering its findings shortly."

Richard
Identifying and supporting the new vulnerable – putting data to use, Virtual workshop, May 2020

Event testimonial quotes

HQN Training

"I have found it to be both a very welcome refresher for some of the things I knew but also there was lots of things that I certainly didn't know and will be very useful in future."

Ben
Shared ownership, Virtual in-house training, July 2020

"Content and delivery was excellent - presenter clearly had an extensive and insightful understanding of the subject and conveyed the concepts very well."

Matthew
A practical, interactive workshop on effective complaints management , Live virtual training, July 2020

"In my 18 months of working in Housing this has been the most useful and informative external training I have received. Such fantastic and insightful training - it was great that it was a small group and we could all ask questions without feeling any pressure or feeling silly. Was a great training experience with Jackie"

David
Setting service charges and maximising income – a practical workshop, Live virtual training, July 2020

"Really enjoyed this training today, Danny McGowan was very easy to understand and inciteful, Danny did not use jargon that had me confused and unable to understand or get my head around, he used real life examples that I feel our team could relate to and which were relevant in our field of work. Thoroughly great training."

Sarah
Dealing with mental health issues, substance abuse, suicidal and challenging behaviour - face to face and over the phone, Virtual in-house training, June 2020

"I would just like to say how much I enjoyed the training event. Being in quite a hands-on role within repairs and defects, I was able to gain further knowledge on topics that I wasn't 100% confident on. This included structure issues and damp as well as more day to day repairs. It was brilliant and Wayne is very good at what he does."

Lauren
Common building defects and failures for technical and non-technical staff, Live virtual training, June 2020

"The webinar style course is fantastic! Please continue this style of training. The trainer, Laura, was also fantastic at keeping the classroom engaged and met all our needs; she's very knowledgeable."

Tasnia
Team leader intensive, Live virtual training, June 2020

"The online training event was really easy to access and use; the guidance which had been provided beforehand was really useful and clear. The trainer was really clear and easy to understand for someone who is completely new to housing and I liked how he set out the training with the knowledge checkpoints."

Abey
Introduction to social housing, Live virtual training, June 2020

"I thoroughly enjoyed the training and I felt it was very relevant to my role as an ASB Officer. The trainer maintained my attention which is difficult on line but I found the whole course very interesting."

Debra
Tenancy fraud, Live virtual training, June 2020

"This was the best training course I have ever done! The tutor was extremely engaging, informative and just generally brilliant. I have learned so much today that I was definitely being putting into practice imminently. A huge thank you to Laura. 10/10 from me!"

Lara
Managing for the first time, Live virtual training, June 2020

"Silva Homes have been using HQN for a while now in regards to training, however due to the change in how we work with Covid-19 we went virtual with them for an in-house training session. It’s safe to say they delivered and exceeded my expectations of providing the safeguarding training we had requested. It was engaging, fun, full of knowledge and real case study examples. Good job HQN, would recommend to anyone."

Silva Homes
Virtual in-house training