Tenants’ service charge recovery - an introduction

Service charges is a complex issue and when managed incorrectly can cost landlords thousands of pounds every year. This course will help housing practitioners understand tenants’ service charges, what they are and how they work in order to maximise income.

Tenants’ service charge recovery - an introduction

Introduction to tenants' service charge recovery It also looks at service charge challenges by a tenant, the role of the Leasehold Valuation Tribunal and the strict statutory obligations on consultation. Mistakes in the consultation process can potentially have serious financial consequences if successfully challenged by a tenant.

Sessions will cover:

  • Variable service charges
  • Essential elements of the Landlord and Tenant Act
  • Commonhold and Leasehold Reform Act
  • Landlords’ repair responsibilities
  • Role of the LVT
  • An overview of section 20
  • Formal demands and recovery of service charges
  • Effect of contractual terms.
What will delegates learn?
  • Difference between fixed and variable charges
  • Concept of reasonableness
  • Consultation requirements
  • What are service charges?
  • Importance of tenant engagement
  • Enforcement in the county court.
Who should attend?
All staff who are involved in dealing with tenancy management and income recovery, including housing officers, team leaders and managers, tenancy management officers, income managers and income recovery officers.

Amanda Pharaoh

Amanda Pharaoh Amanda Pharaoh

Amanda Pharaoh is Whiteheads’ full-time housing law trainer. She is an experienced housing practitioner and law graduate with a wide range of housing knowledge including prevention of housing disrepair claims, possession proceedings in the county court, welfare reform changes, unlawful subletting and tenancy management.

training track record

HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package, please contact us by emailing training@hqnetwork.co.uk