Tenant Scrutiny - Critical Friends: Embedding successful tenant scrutiny

Does your resident-led scrutiny panel need a reboot? Are you looking to get a new panel off the ground and need some support, advice and training? Our step-by-step guide will help you attract new recruits; ensure that the right resources are in place, and highlight new and emerging practice in the use of IT and social media.

Tenant Scrutiny - Critical Friends: Embedding successful tenant scrutiny

Critical Friends: Embedding successful tenant scrutiny Workshop content
  • What the HCA Regulatory Framework says about resident-led scrutiny
  • A step-by-step guide to setting up a scrutiny panel
  • Allocating resources and planning delivery
  • Interesting and creative ways to recruit new scrutineers
  • The process for drafting the terms of reference
  • Developing a comprehensive training package
  • Building IT and social media into scrutiny from the start
  • Exploring the role of the officer supporting the scrutiny process
  • Establishing effective links with the board senior managers.
Who should attend:
  • Tenants and residents who are interested in forming a resident-led scrutiny panel
  • Housing officers, team leaders, managers and heads of service tasked with setting up a scrutiny panel.

Kevin Farrell

Resident involvement Kevin Farrell

Kevin Farrell has worked as a freelance trainer since 2010 and a consultant since 2003. He has been a housing practitioner for over 30 years in strategic management, housing organisations and local authorities, and as an executive director of a housing association and a voluntary sector homelessness organisation. He has also contributed to teaching at the School of Architecture & Built Environment at the University of Westminster. He specialises in resident-led scrutiny and has helped develop and support a large number of scrutiny panels, as well as delivering training and briefing sessions nationwide.

training track record

HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package, please contact us by emailing training@hqnetwork.co.uk