Tenant Management Organisations – developing, managing and improving them

Tenant Management Organisations (TMOs) are models of resident control over the management and maintenance of their homes, and are an excellent way for councils to demonstrate commitment to local democracy. It is important that they are set up properly and have the right tools to manage their organisations – this course has been designed to advise council and TMO staff how this can be done. 

Tenant Management Organisations – developing, managing and improving them

You will learn about: 

  • Why TMOs are so important in government policy 
  • The Right to Manage legislation and guidance 
  • The basic steps of developing a TMO 
  • The all-important allowances to help the TMO run efficiently 
  • Areas which TMOs can manage 
  • Effective TMO management – and how to measure it 
  • Contracting out the repairs and maintenance service 
  • Test of opinion 
  • Problem solving and remedial action 
  • Wider community roles which TMOs can take on. 

Who should attend? 

  • Residents’ initiatives managers 
  • TMO monitoring officers 
  • All officers and staff who deal with TMO’s 
  • TMO managers and team leaders. 

Tenant Management Organisations – developing, managing and improving them

Paul Reeves

Paul Reeves Paul Reeves

His expertise includes business planning consultancy, asset management plan development, policy, strategy and housing development, home ownership, including the RTB and low cost home ownership products, resident involvement and housing finance.

His wider interests include allocations and lettings, local-central government relationships, and authorship of briefings and books.

His early posts included working as a housing adviser at Cambridge City Council, Policy and Development officer at Southwark Council, Development Initiatives manager at Greenwich Council, Course Director in Housing studies at Hammersmith and West London College and an associate lecturer in housing at the University of Westminster and Anglia Ruskin University, a consultant at TPAS undertaking resident-led management advice and implementation of Tenant Management Organisations, and Research and Statistics manager in Councils. 

He has served on the boards of housing associations, as Vice Chair of Bush Housing Association and as Treasurer of Garden City Housing Association, and has worked closely with housing associations in developing business plans and training staff and board members in all aspects of housing, especially finance.

Paul is the author of numerous briefings and has written three books on housing which are on University and College reading lists to support the CIH Professional Qualification, HNC and HND in Housing Studies and courses at BTEC level.

training track record

HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package, please contact us by emailing training@hqnetwork.co.uk