Gill is a highly qualified and experienced housing professional. Particular areas of expertise include:

  • A well-developed understanding of housing management service excellence
  • Diagnosing service-related issues and helping develop innovative but deliverable solutions
  • Helping organisations to plan and deliver significant change/transformation programmes, including organisational restructures.
  • A sound understanding of cross UK regulatory expectations.

She is responsible for the development and delivery of HQN’s accreditation services and chair of the accreditation panel. The schemes include:

  • Income management
  • Estate management
  • Repairs and maintenance/DLO
  • Leasehold services
  • Co-regulation (including governance and scrutiny).

Prior to joining HQN, Gill was lead housing inspector for the North West responsible for managing all regulatory inspection activity (on behalf of the government) across local authorities, housing associations and ALMOs.