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A selection of some of the latest documents from the network. The locked documents are for members only. If you would like to join, or need your login details, please visit the contact page.

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Format Status Title Description Size Download
pdf Current File size: 681KB Published Date: 30/01/2019
docx Current File size: 999KB Published Date: 28/01/2019
pdf Current File size: 1MB Published Date: 21/01/2019
pdf Current File size: 516KB Published Date: 07/01/2019
docx Current File size: 912KB Published Date: 21/12/2018
pdf Current File size: 436KB Published Date: 20/12/2018
xlsx Current We all want to deliver excellent customer service, but often we miss the opportunity to make use of a valuable source of feedback to improve our services. Is your complaints management process helping deliver better services? Is it improving customer satisfaction? Is it contributing to your value for money agenda? Use this toolkit to help you answer these questions. File size: 427KB Published Date: 12/12/2018
pdf Current File size: 512KB Published Date: 03/12/2018