Social housing - an introduction

This course aims to give housing staff, board members and involved residents a working knowledge of the context in which they operate and how we have arrived there. It will give delegates insight into the development of social housing as a sector and profession, and highlight current key operational concerns and external influences on service delivery.

Social housing - an introduction

Introduction to social housing Key elements of the training include:

  • Locating social housing: understanding tenure
  • Who provides social housing? Who is it for?
  • Changing demographics and new challenges for the sector
  • What is social housing and how did it develop? The Victorian philanthropists and early state intervention
  • From the welfare state to a business focus: the reconfiguration of tenants as customers
  • Housing management under the spotlight: delivering core services in context – key functions, key concerns
  • Understanding service delivery: generic versus specialist working arrangements
  • Social housing: professional concerns
  • Who funds social housing and how are we accountable?

Who should attend?

  • All staff
  • Board members
  • Involved residents
  • Any position new to the housing sector
  • Anyone wishing to update their knowledge in the rapidly changing housing world
  • In the UK or the Republic of Ireland.

Michael Guest

Leadership and management Michael Guest

Michael Guest is a well-established and sought-after consultant and trainer in housing. His expertise and experience extends across the housing sector, with specialisms in Governance and Resident Engagement. He is known for his highly professional, yet relaxed and approachable working style that lends itself in particular to learning and development assignments. This is combined with working comfortably at political and governance levels, through executive, management and operational staff and with involved residents and communities.

After holding a number of senior management positions in housing, Michael has for the last 26 years been Director of Michael Guest Associates Ltd., providing consultancy and training to the sector. A key aspect of this work is as part of HQN programmes since its inception.

Michael is a Chartered Housing Professional, Chartered Management Consultant and Chartered Manager. A Fellow of the Chartered Institute of Housing he is a:

  • Regular Chair of and Lead Assessor on its Direct Finals Professional Interview Panels
  • Registered CIH Mentor for Senior Housing Professionals
  • Member of the Housing Academy, including as a trainer and as an Housing and Property Management Apprentices' Associate.

He is also a Fellow of the Institute of Leadership and Management, the Royal Society for Public Health, the Chartered Management Institute, the Institute of Consulting, was awarded an MSc. (with Merit) in Leadership and Management in 2017, an MSc. (with Distinction) in Housing Studies in 2020 and a Postgraduate Certificate in Corporate Governance (with Distinction) in 2020.

Outside of housing, Michael is a Chair of School Governors, Chair of the Board of a Learning Partnership company of schools and Company Secretary of a Leaseholders' Company.

training track record

HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package, please contact us by emailing training@hqnetwork.co.uk