Social housing - an introduction

This course aims to give frontline housing staff a working knowledge of the context in which they operate and how we have arrived there. It will give delegates insight into the development of social housing as a sector and profession, and highlight current key operational concerns and external influences on service delivery.

Social housing - an introduction

Key elements of the training include:

  • Locating social housing: understanding tenure in the UK
  • Who provides social housing? Who is it for?
  • Changing demographics and new challenges for the sector
  • What is social housing and how did it develop? The Victorian philanthropists and early state intervention
  • From the welfare state to a business focus: the reconfiguration of tenants as customers
  • Housing management under the spotlight: delivering core services in context – key functions, key concerns
  • Understanding service delivery: generic versus specialist working arrangements
  • Social housing: professional concerns
  • Who funds social housing and how are we accountable?

Who should attend?

All staff, board members and resident representatives new to the housing sector or wishing to update their knowledge in the rapidly changing housing world.

Social housing - an introduction

Michael Guest

Leadership and management Michael Guest

Michael Guest has extensive experience as a consultant and trainer of governance in the housing and other sectors. He has advised and supported organisations in their effective governance and provided well-received training and coaching to develop the board member and executive role.

Michael has held governance and top leadership positions in the housing sector and is Chair of Governors at a school and an ‘additional skills’ governor available for other schools.

Michael gained an MSc with Merit in June 2017 in Leadership and Management and was awarded a Fellowship of the Institute of Leadership and Management.  He is well known for his approachable and participative style of training, ensuring that learning is retained and can be applied in practice.

training track record

HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package, please contact us by emailing