Tenancy Sustainment Officer

  • Reference: Muir Group Housing Association: Burnley
  • Application closing date: 24 Jan 2022 00:00

Job Description

We are a value-orientated Housing Association working together to create communities where people want to live. We manage circa 5,600 homes over a wide geographical area and our residents include families, older people and those in need of special care and support.

Tenancy Sustainment Officer

Full Time (35 hours per week), Permanent

Salary: £30,240.92 per annum + £3,500.00 per annum Car Allowance

Location: Burnley

Additional Benefits Include: DC Pension Scheme with employer’s contributions up to 10%; 25 days annual leave (rising to 28 after 4 years’ service); flexi time and flexible / agile working options; payments of professional subscription fees, opportunities for learning, training and professional development.

Are you looking for a new challenge? Are you passionate about delivering excellent customer service? Do you have the drive and enthusiasm to join our front-l ine housing team?

Playing a vital role in Muir’s Housing Management Team, you will be based within the North Team and will be responsible for providing an intensive tenancy sustainment service to a specified number of schemes across the North Region. Using a triage approach to case management, you will work with residents to understand any support requirements, take responsive action and improve sustainability across the schemes.

We are looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving tenancy sustainment across the regional housing teams.

You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment.

If you are interested in applying for this opportunity, please visit www.muir.org.uk/current-vacancies and register to express your interest.

Please upload a CV and written statement detailing how your skills, experience, abilities, behaviours and work-related qualities make you a suitable candidate for this role. Alternatively, to find out more about the role, please contact 0300 123 1200 or email muir.recruitment@muir.org.uk

Closing date: 9am, Monday 24th January 2022

Interviews: Monday 7th February 2022

Employment Details

  • Employment Type: Full time
  • Pay: £30,240.92 Annually