Technical Support engineers

  • Reference: Stevenage Borough Council
  • Application closing date: 07 Jun 2019 17:00

Job Description

We are looking for a customer-oriented Technical Support Engineer to join our IT Infrastructure Services team. You will be responsible for supporting, upgrading and implementing the IT infrastructure which supports the major business functions and activities of Stevenage Borough Council and organisations it has partnered with to provide IT Services.

Using strong problem-solving skills and ITIL best practice, the team respond to and resolve problems and incidents where the IT infrastructure is not functioning as designed and is impacting the day to day operations of the organisation and its partners. The team carry out regular proactive maintenance of IT infrastructure components and are responsible for implementing new technologies to assist Stevenage Borough Council and East Herts Council deliver their digital transformation corporate plans.

Candidate Requirements

The successful candidate will be expected to work flexible hours between 8 am – 5 pm Monday to Friday. Working from a base of Daneshill House in Stevenage, they will also be expected to travel to and work from any of the sites supported by the service across Stevenage and East Herts.

Employment Details

  • Employment Type: Full time
  • Hours: 37
  • Pay: £29,636 Annually

Additional Information

As well as a competitive salary the Council offers an attractive pension scheme, generous training and development opportunities, flexible working patterns, free workplace parking and childcare vouchers.

How to Apply

For an informal discussion about these roles, please contact Chris Day, Infrastructure Services Manager on 01438 242195.

For an application pack and to apply online, please visit

Applications must be returned by 5pm on Friday 7 June.

Interviews will take place on Tuesday 25 June. Please advise if you are unable to attend on this date.

Please note that Stevenage Borough Council cannot accept CV’s, all applications must be submitted on the Council’s standard application form, see above link.

Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups, applicants will be required to undertake a Value-Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by the Hertfordshire Safeguarding Children Board Safe Staffing Handbook 2010.

Stevenage Borough Council is committed to Equal Opportunities for All.