Systems Support Officer

  • Reference: Ealing Council
  • Application closing date: 20 Feb 2020 00:00

Job Description

Ealing is London's third largest borough, located in the heart of west London and home to more than 340,000 residents and over 13,000 businesses; Ealing is one of London’s most successful boroughs at attracting new developments and regenerating its housing stock.

You will form part of an operational team that provides a central support function to various teams in the Landlord Services and Housing Demand Division. These services are sat in the new ‘Place Directorate’.

You will:

Have systems knowledge and experience of at least a housing management system in addition to other related systems and be able to support users, innovative, troubleshoot issues and resolve them.

Lead, participate or coordinate projects, workshop and training sessions across the Landlord services and Housing Demand, supporting and advising on ICT and Business Systems processes and procedures.

Take lead responsibility for the user support or development, implementation and maintenance of core business and information ICT systems, such as Business Objects, Locata and other business systems.

Assist in managing projects and initiatives that facilitates the business systems development and Information Communications Technology improvement across the Division.

Test and evaluate new technology and applications, troubleshooting system and network problems and diagnosing and solving hardware/software faults
rapidly establishing a good working relationship with customers (internal and external) and other professionals (e.g., software developers)

Ealing currently has more than 11,000 retained housing units as well as nomination rights to registered provider accommodation across the borough. More Affordable Housing is a central plank of the Councils ‘Future Ealing’ agenda, Ealing’s major transformation programme.

This role is deemed customer facing and as such you must have a command of spoken English which is sufficient to enable you to effectively perform the role. This requirement relates to Part 7 of the Immigration Act 2016.

This post is subject to Ealing's enhanced vetting process.

To discuss this role in more detail please contact Olanrewaju Oyedele on 020 8825 6929.

If you are interested in this role please apply online at

Employment Details

  • Employment Type: Full time
  • Pay: £29,766 - £30,711 Annually

How to Apply